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Verizon Wireless Broadband page on DSLReports
Six Month Rating

Reviews:
bullet 211 reviews (71 good) (71 bad)
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Review by (hidden by request)

  • Location: Palm Harbor,Pinellas,FL
  • Cost: $100 per month (24 month contract)
Good "Coverage area"
Bad "Salesmanship"
Overall "Oversold on a contract, withheld vital information from me on the products, alternate plans, etc."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)



My experience with Verizon is as follows:

Superb, if not one of the best carriers as far as coverage, pretty good on
Customer Service- however, in my most recent encounter with their Reps, under the
guise of "helping me" they tried to sell me what I really didn't need instead of focusing on handling my complaint of inadequate service for the money I was paying. Fortunately, I stood my ground as I learned from my earlier mistakes and my own research.

That said, I would say that their weak point on integrity is their sales
line. I found that they had their own agenda and were not looking out for
my best interest. Specifics follow...

I am a single, middle aged woman and the best for me would have been the
plan I am on now, month to month unlimited voice, text and data for $50 per
month.

Instead I was grossly oversold on a 2 year contract with out-right lies
about the value of the products and service. Note: On contract, I would
have to pay literally 3x the amount, if not more, for the same service I am
getting now.

More specifics... As part of the contract I received an LG phone "free"
valued at $200 or so, had it stolen and a pre-owned replacement cost me
nearly the same. But get this... I just got an LG Revere- very similar
model at Walmart for $15 to initiate my pre-paid plan!

Further.... my contract was upgraded to include a broadband for "free" (valued at $75- but can be purchased for $30 or less elsewhere) that I didn't need. The salesman
neglected to inform me that I could pay a few dollars a month and access Gmail on my cell phone! It was costing me $40 per month until I got wiseto it.

On top of that I was assessed a contract breakage fee- approx $150! I now have yet another fee to pay due to ending my overall contract 2 months early- $70. But I went with it anyway as it cost me less in the long run to switch to the month to month plan.

Overall, I estimate their questionable sales tactics lost me at least $1000, if not $1500.

I'm not happy in the least and told them so and have not only asked for my
fee to be waived, but to compensated for this awful, costly experience.

KMR

(review was emailed from domain gmail.com)
lodged 2.3 years ago

Comments:

John Lenihan

@bhn.net

Verizon

Mail a short letter (or use their online form) to

Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244

and tell them the story. No guarantees, but they usually try to be helpful.

Review by T4K See Profile

  • Location: Roach,Camden,MO
  • Cost: $260 per month
Good "3G customer now a 4G customer"
Bad "Signal could be better for 4G"
Overall "Finally high speed!"

Been a loyal customer with them for over 8 years. I'm so happy that they deployed 4G in the area TODAY. The speeds are pretty amazing. Even for just having 2bars. 8mbits/5mbits. Which is a lot better then what it use to be.

Why is my bill so high? Extra phones and data card... Everything Grandfathered in unlimited plan.

member for 12.7 years, 1522 visits, last login: 3 days ago
lodged 2.4 years ago

Comments:

ChristopherZ

@telepacific.net

Verizon broadband card doesn't work well

I travel a lot for business and I got a Verizon broadband card to help me be more efficient on the road and avoid paying for internet service in hotels.

Great in concept, but unfortunately the Verizon broadband card doesn't work very well or at all in most places. Here is a list of places where I personally experienced the Verizon card not working:

Airports: San Francisco airport, Burbank airport, Chicago O'Hare airport, Washington Dulles airport, JFK New York airport, and Denver airport.

Hotels: Park Lane Hotel in NYC (at Central Park), Essex House Hotel in NYC (also at Central Park), Willard Hotel in Washington DC, Westin Hotel in Denver, North Fork Ranch in Colorado, Hard Rock Hotel in Chicago (downtown near the lake).

This is a LOT of places for a supposed 4G service to not work! I finally lost patience with them and cancelled my service. For being a loyal customer and paying my bill on time each month for a service that did not work, Verizon charged me a $130 cancellation fee on my way out the door.

Not a great customer experience at all.
T4K

join:2002-03-13
Fort Lauderdale, FL

Re: Verizon broadband card doesn't work well

Which verizon card? I'm using the one that's inside a dell laptop. From that list I've been to 4 of those airports and haven't had any problem at all.






Review by shortfilmguy See Profile

  • Location: Troup,Smith,TX
  • Cost: $120 per month (24 month contract)
  • Install: about 1 days
Good "Very Fast"
Bad "Expensive. Has 30gb cap"
Overall "great if you have no other options"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I ordered and they installed the next day (homefusion). Installer was nice and got everything installed and working.

member for 4.7 years, 30 visits, last login: 21 days ago
updated 2.4 years ago

Comments:






Review by (hidden by request)

  • Location: 85118
  • Cost: $30 per month (24 month contract)
Good "Enabled me to get rid of cable internet bill"
Bad "Sometimes, maybe 10%, is only 5 meg down."
Overall "Well worth the $$$"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Verizon Wireless 4G LTE
I typically get 15 to 20 meg down and 10 up through my Droid Razr Maxx.
A little less when I use the phone as a mobil hotspot for my PC or laptop.
Best regards,

Tony


(review was emailed from domain gmail.com)
lodged 2.4 years ago

Comments:






Review by LilBambi See Profile

  • Location: Dendron,Surry,VA
  • Cost: $80 per month (24 month contract)
Good "When it works right it is a dream to use; Excellent bandwidth"
Bad "COST is outrageous for ONLY viable broadband solution"
Overall "VERY EASY to go over cap. $80/mo plus $10/GB over for 3G MiFi"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We live in a small town in a rural county of Virginia, within 14 miles of Williamsburg, VA across the James River.

As you see from the monthly cost, on average, it's approx $80/mo IF YOU NEVER GO OVER YOUR 10GB CAP.

For many people not going over that 10GB cap would be easy.

For us it is VERY EASY to go over and to do it in a big way without watching any movies or TV shows. Since nearly a year ago when we got our MiFi -- which by the way was way cheaper than the previous solution of two USB devices with 5GB caps on each and so much per MB over that! -- we have tried to keep to the 10GB and sometimes we succeeded and often we went over a couple GB.

Recently there has been more remote session work due to gas prices being so high, and more website work. All of which is great news BTW. It saves on gasoline and wear and tear on the car, and wear and tear on me and my time, however, our bandwidth has gone up accordingly. So I am not at all sure there is ANY savings at all, and maybe it's actually worse on costs if truth be told.

We have a business where we work on computers in homes and here in the shop. Many times there are lots of updates to get for not only our own computers but for clients as well. We have to download updates for plugins, browsers, software, etc. all the time to keep up to date. We download ISOs for diagnostics and Linux computers, we do remote assistance for clients, and website design and hosting.

With both home and business bandwidth needs, it is very easy to go over. Particularly with remote sessions for my business and website work. NOTE: We do not watch any movies online, or TV shows as much as we would love to do so.

At the end of April, on our last Verizon Wireless Broadband bill Verizon Wireless Broadband Internet was $190.29. This was ONLY for the Internet. Cellphone costs were on top of that.

Verizon Wireless broadband service is excellent, or at least most of the time, as long as you can find a place in your home to get a constant signal. And IF THEY DON'T GO MOVING THE ANTENNA ON YOU AFTER THEY GOT YOU ON THE HOOK FOR ANOTHER 2 YEAR CONTRACT!

Now that they have moved the antenna, we ended up having to put it on top of a hutch on the second floor northwest corner of the house to get it to be constant now. NOW THEY SAY WE ARE ON THE FRINGE. We can see the tower across the field. But we are on the fringe. Unbelievable.

It used to work anywhere in the house, but apparently from what was said, even though this is our ONLY viable 'broadband' option for our home and business needs -- which are granted intense by comparison to the average user due to my online business needs -- they have moved their antenna on the very close tower (within a mile across a field) so it no longer faces us and is no longer full bars for us.In fact, it still goes down for us several times a day and reconnects even in our best location now. But when it is working...

When it is working, the service bandwidth and throughput is absolutely amazing! And we are just on their 3G.

We really need a 4G LTE tower near us and hopefully it will be soon since we really have no other choices.

HughesNet is not ready for prime time and throttled which would be totally useless for my business purposes

AT&T and Sprint towers are either too far away or slow to nearly dialup speeds on GSM only -- no 3G or 4G at all for literally many miles; even more miles away than Verizon's 3G network's close tower that we connect to, and at least as far away as Verizon's 4G/LTE over in Wiliamsburg for comparable 4G.

Customer Service is outstanding, especially once they get you to a higher tier engineer tech. They really do try to help the situation. Unfortunately, there is only so much they can do in my case, now that Verizon has re-aimed the antenna on the tower to accommodate more users (which I do understand btw, but understanding doesn't fix my problem now does it?) instead of adding another 3G antenna or changing over to 4G LTE which is coming but WHEN!!!??!

But even if 4G/LTE and 4G/LTE HomeFusion (SM) Broadband does come, which would be our best possible solution which is best case is still $120 for 30GB and provides:

* Fast Internet access with average speeds of 5 - 12 Mbps download and 2 - 5 Mbps upload
* Wi-Fi connectivity for up to 20 devices
* Wired (Ethernet) connectivity for up to 4 devices
* Up to 5 email accounts included

Overages will still be $10/GB over the 30GB so we will still have to be closely watching our bandwidth. And still no movies or TV shows online. Or much of anything in the Cloud either such as backups, syncs, etc. Audio books, TED video or remote video classes at the colleges.

But it is certainly better than $190.29 for 21GB of data for the month and that was watching it closely!

I love the bandwidth throughput when Verizon Wireless is working well for us, but even so, it's a double edged sword. The faster it comes down, the quicker we hit our cap....

member for 10.2 years, 18 visits, last login: 1.7 years ago
updated 2.5 years ago

Comments:
LilBambi

join:2004-08-16
USA

Time to let the air out of my shoes and learn to play flute

As if my Verizon Wireless bill wasn't bad enough in my review ... what is this crap!!!!!

In Less Than 1 Year Verizon Data Goes from $30/Unlimited to $50/1GB

By Michael Weinberg | June 12, 2012

»www.publicknowledge.org/blog/les···ited-501

Read it and weep. I am...
LilBambi

join:2004-08-16
USA

Sigh...

@Wired asked if it was just me, or does everybody think mobile broadband pricing is a joke referring to this article:

»www.wired.com/gadgetlab/2012/06/···lickthru

===

Oh, yea. I am fairly certain mobile broadband pricing is a joke. I'm living it.

The Share Everything Plans anger me too because, it was only a few months that I got a new phone (feature phone) again, to keep data costs down due to the costs on my already too high Verizon bill due mainly to mobile broadband (via MiFi only) currently.

Oh, and let's not forget they still are maxing out at 10GB, oh, wait, there's the 'easy on the pocketbook $10 per every 2GB' (truthfully, that is an improvement btw over the $10/1GB that I am currently paying).

The recommendation page for my two basic phones, which I assume since they are not smartphones and basic phones are the only other option on the page, and a MiFi shows:

We Recommend

10GB

Shared Data

Unlimited Talk & Text

Monthly Access*

$180

Verizon Wireless data devices average between 1 and 2 GBs of data a month.

*Does not include taxes and surcharges

Using the 21GB data used on the bill from my Verizon a few months ago, that would be:

$180 shared data, unlimited talk & text.
$ 60 $10/2GB over approx.
$240/mo. *Does not include taxes and surcharges.

It would actually save me some money on my current system BUT! IF I HAD TWO SMART PHONES THAT SAME SCENARIO WOULD BE:

We Recommend

10GB

Shared Data

Unlimited Talk & Text

Monthly Access*

$200

Verizon Wireless data devices average between 1 and 2 GBs of data a month.

*Does not include taxes and surcharges

Using the 21GB data used on the bill from my Verizon a few months ago, that would be:

$200 shared data, unlimited talk & text.
$ 60 $10/2GB over approx.
$260/mo. *Does not include taxes and surcharges.

SIGH...

Review by bkwyatt98 See Profile

  • Location: Martinsville,Martinsville City,VA
  • Cost: $57 per month (2 month contract)
  • Install: about 4 days
Good "LTE is extremly fast for any wireless service."
Bad "10 GB caps make me laugh no heavy internet user can deal with that."
Overall "Good if your on the road or live in a rural area it will beat DSl or satellite."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·CenturyLink
I had the Pantech UML 290 I had around 20 mbps downlink and 10 uplink. If Verizon would offer a 100GB plan for their home fusion or even mobile broadband at a price of no more than 140 a month I would diffidently sign up for service again. The speeds for people in rural areas are fantastic compared to 1.5 mbps DSL. However on average I use no less than 40GB a month so even the 30GB plan for home fusion is not a option for me. If caps do not scare you off and if you only have slow DSL or worse Hughes net. You will be happy with Verizon's super fast LTE network.

member for 2.8 years, 58 visits, last login: 1.4 years ago
lodged 2.5 years ago

Comments:

Review by str8jacket See Profile

  • Location: Kirkland,King,WA
  • Cost: $59 per month (24 month contract)
Good "Simple install of drivers and software to computer, device auto-detected and ready to go!"
Bad "Propietary software (drivers) and hardware (USB cable) required."
Overall "70kbps connection from my cell phone, not bad."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

phone only supports 1XRTT, so no choice.

member for 11.9 years, 1476 visits, last login: 83 days ago
updated 2.6 years ago

Comments:






Review by Vince_C See Profile

  • Location: Grayson,Caldwell,LA
  • Cost: $82 per month
  • Install: about 1 days
Good "Easy to install and use, and it functions well."
Bad "Overpriced and bandwidth capped service."
Overall "When it's the only real option you have for a decent connection, it's a must have service."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I live in an area where there are only two real choices for Internet service. In my opinion, the Verizon service is much better than satellite hands down. I would choose Verizon over satellite 7 days a week.

However, the pricing structure needs to be more competitive.

member for 7.6 years, 25 visits, last login: 2.4 years ago
lodged 2.6 years ago

Comments:






Review by djrobx See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $30 per month
  • Install: about 1 days
Good "LTE works great where deployed. iPad 3 plan includes tethering/hotspot"
Bad "Initial activation problems. Disorganized support, slow 3G"
Overall "Despite their shortcomings, happy I selected them over AT&T for my iPad"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Time Warner Cable
·VOIPO
I've held out on purchasing an iPad for a long time. It was a luxury I could never fully justify while having laptop. I'm traveling more these days, and am increasingly finding myself without acceptable internet access. I have an AT&T iPhone; AT&T will not allow me to tether without losing my unlimited plan, even if I wanted to pay for it.

Enter Verizon's decision to enable the new LTE iPad's hotspot free of charge. Now I can enjoy the iPad, but also use it if I need connectivity on my laptop. Now I can just pay Verizon for mobile data when I need it, no matter which device I want to use it on. That's how it should be!

I was also excited to try out Verizon's LTE network that so many have waxed poetic about. I've seen speed tests return as fast as 24mbps down and 15 up! The LTE coverage was amazing on my trip to Oregon. I was covered all the way from the airport into the suburb of Hillsboro, even through a forrest back-road. Unfortunately coverage is not so great back at home. I'm in a very large suburb of Los Angeles with no LTE support. Verizon's 3G absolutely crawls at times, and the signal coverage isn't as good as AT&T's either. I don't expect to use mobile broadband much when I'm near home, but I can't help but wonder how Verizon decides what areas they're going to upgrade. I'm sure it will come soon, they're clearly working very hard on their new network.

While Verizon seems to be aggressive at building advanced networks, they need to take a harder look at their customer experience. It was easy to order service through the iPad device itself, but after my credit card was charged, the data simply stopped working with "Could not activate cellular network". I called into tech support. The agent was pleasant and polite, but had no idea what to do other than walking me through resetting the iPad's network settings (things I'd already tried). He tried to blame it on outages and signal levels, fortunately I was with another friend who also had a Verizon iPad that was working fine to rule that out. He said he'd create a trouble ticket and would call me back to update me with the status. I never got a callback, but it did start working after a few hours.

I later had some trouble accessing my online account. It claimed I was not the "account master" but that my account had no master assigned, and to "click here" to set myself as the master. "Clicking here" took me to a 404 Page Not Found. Called support. Entering my data number transferred me directly to sales. Sales transfers me to tech support, which, after holding, says "You are calling regarding a pre-paid account. Please hang up and call the appropriate department". A major national phone company can't just transfer me to the right place and has to hang up on me? REALLY? I call back, and after waiting on hold for a while, get sales again, who finally transfers me to the right place. That person resets my online account but we got disconnected. He didn't try to contact me, but it worked, so I was just glad to be done with this dumb issue. I used to think AT&T was pretty bad, but in terms of customer service, they're like a well oiled machine compared to this mess.

Overall I'm happy with my choice. After having a taste of their LTE network and how well it can work, I think it will outweigh the pains of dealing with their phone support. It would be nice to get more than 2gb for $30, but it's enough for my purposes.

member for 14.4 years, 7088 visits, last login: a few hours ago
lodged 2.6 years ago

Comments:

Review by MalibuMaxx See Profile

  • Location: Chesterton,Porter,IN
  • Cost: $50 per month (24 month contract)
Good "Amazing Speed"
Bad "Cost and Cap"
Overall "If you need internet on the go, this is the way to go"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I walked into a Verizon Wireless store after a failed attempt at ordering a mifi 2200 recert from bestbuy. I figured it would be best to go out and get a 4G model since the 2200 arrived as a failed unit. I was very happy in getting it activated and setup very easily to all my mobile electronics. I got a Mifi 4510L and opted for the 5GB plan. I am writing this review from it and I have to say it is really fast.

»www.speedtest.net/result/1821365058.png

My 4G phone is also about the same speed. A Samsung Stratosphere which also is very good especially at web browsing. It feels like I'm at home when I surf the web. Latency is amazingly low for wireless. Very Impressed thus far!

Update:
»www.speedtest.net/result/1849741400.png

member for 7.8 years, 600 visits, last login: 218 days ago
updated 2.6 years ago

Comments:
LilBambi

join:2004-08-16
USA

drooling over here!

That is totally amazing! I have seen 4G/LTE connection for a client that lives very close to Williamsburg but still in the rural county. They pick up the 4G/LTE across the river.

The speeds are phenomenal! It makes me so green!!!

But as I mentioned on my review today, it's a double edged sword in our case because our monthly bandwidth needs are so great. 21GB for $190.29 is downright scary.