dslreports logo
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



Verizon Wireless Broadband page on DSLReports
Six Month Rating

Reviews:
bullet 214 reviews (72 good) (73 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by LilBambi See Profile

  • Location: Dendron,Surry,VA
  • Cost: $80 per month (24 month contract)
Good "When it works right it is a dream to use; Excellent bandwidth"
Bad "COST is outrageous for ONLY viable broadband solution"
Overall "VERY EASY to go over cap. $80/mo plus $10/GB over for 3G MiFi"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We live in a small town in a rural county of Virginia, within 14 miles of Williamsburg, VA across the James River.

As you see from the monthly cost, on average, it's approx $80/mo IF YOU NEVER GO OVER YOUR 10GB CAP.

For many people not going over that 10GB cap would be easy.

For us it is VERY EASY to go over and to do it in a big way without watching any movies or TV shows. Since nearly a year ago when we got our MiFi -- which by the way was way cheaper than the previous solution of two USB devices with 5GB caps on each and so much per MB over that! -- we have tried to keep to the 10GB and sometimes we succeeded and often we went over a couple GB.

Recently there has been more remote session work due to gas prices being so high, and more website work. All of which is great news BTW. It saves on gasoline and wear and tear on the car, and wear and tear on me and my time, however, our bandwidth has gone up accordingly. So I am not at all sure there is ANY savings at all, and maybe it's actually worse on costs if truth be told.

We have a business where we work on computers in homes and here in the shop. Many times there are lots of updates to get for not only our own computers but for clients as well. We have to download updates for plugins, browsers, software, etc. all the time to keep up to date. We download ISOs for diagnostics and Linux computers, we do remote assistance for clients, and website design and hosting.

With both home and business bandwidth needs, it is very easy to go over. Particularly with remote sessions for my business and website work. NOTE: We do not watch any movies online, or TV shows as much as we would love to do so.

At the end of April, on our last Verizon Wireless Broadband bill Verizon Wireless Broadband Internet was $190.29. This was ONLY for the Internet. Cellphone costs were on top of that.

Verizon Wireless broadband service is excellent, or at least most of the time, as long as you can find a place in your home to get a constant signal. And IF THEY DON'T GO MOVING THE ANTENNA ON YOU AFTER THEY GOT YOU ON THE HOOK FOR ANOTHER 2 YEAR CONTRACT!

Now that they have moved the antenna, we ended up having to put it on top of a hutch on the second floor northwest corner of the house to get it to be constant now. NOW THEY SAY WE ARE ON THE FRINGE. We can see the tower across the field. But we are on the fringe. Unbelievable.

It used to work anywhere in the house, but apparently from what was said, even though this is our ONLY viable 'broadband' option for our home and business needs -- which are granted intense by comparison to the average user due to my online business needs -- they have moved their antenna on the very close tower (within a mile across a field) so it no longer faces us and is no longer full bars for us.In fact, it still goes down for us several times a day and reconnects even in our best location now. But when it is working...

When it is working, the service bandwidth and throughput is absolutely amazing! And we are just on their 3G.

We really need a 4G LTE tower near us and hopefully it will be soon since we really have no other choices.

HughesNet is not ready for prime time and throttled which would be totally useless for my business purposes

AT&T and Sprint towers are either too far away or slow to nearly dialup speeds on GSM only -- no 3G or 4G at all for literally many miles; even more miles away than Verizon's 3G network's close tower that we connect to, and at least as far away as Verizon's 4G/LTE over in Wiliamsburg for comparable 4G.

Customer Service is outstanding, especially once they get you to a higher tier engineer tech. They really do try to help the situation. Unfortunately, there is only so much they can do in my case, now that Verizon has re-aimed the antenna on the tower to accommodate more users (which I do understand btw, but understanding doesn't fix my problem now does it?) instead of adding another 3G antenna or changing over to 4G LTE which is coming but WHEN!!!??!

But even if 4G/LTE and 4G/LTE HomeFusion (SM) Broadband does come, which would be our best possible solution which is best case is still $120 for 30GB and provides:

* Fast Internet access with average speeds of 5 - 12 Mbps download and 2 - 5 Mbps upload
* Wi-Fi connectivity for up to 20 devices
* Wired (Ethernet) connectivity for up to 4 devices
* Up to 5 email accounts included

Overages will still be $10/GB over the 30GB so we will still have to be closely watching our bandwidth. And still no movies or TV shows online. Or much of anything in the Cloud either such as backups, syncs, etc. Audio books, TED video or remote video classes at the colleges.

But it is certainly better than $190.29 for 21GB of data for the month and that was watching it closely!

I love the bandwidth throughput when Verizon Wireless is working well for us, but even so, it's a double edged sword. The faster it comes down, the quicker we hit our cap....

member for 10.6 years, 18 visits, last login: 2 years ago
updated 2.8 years ago

Comments:

Review by bkwyatt98 See Profile

  • Location: Martinsville,Martinsville City,VA
  • Cost: $57 per month (2 month contract)
  • Install: about 4 days
Good "LTE is extremly fast for any wireless service."
Bad "10 GB caps make me laugh no heavy internet user can deal with that."
Overall "Good if your on the road or live in a rural area it will beat DSl or satellite."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I had the Pantech UML 290 I had around 20 mbps downlink and 10 uplink. If Verizon would offer a 100GB plan for their home fusion or even mobile broadband at a price of no more than 140 a month I would diffidently sign up for service again. The speeds for people in rural areas are fantastic compared to 1.5 mbps DSL. However on average I use no less than 40GB a month so even the 30GB plan for home fusion is not a option for me. If caps do not scare you off and if you only have slow DSL or worse Hughes net. You will be happy with Verizon's super fast LTE network.

member for 3.2 years, 58 visits, last login: 1.8 years ago
lodged 2.8 years ago

Comments:

Review by str8jacket See Profile

  • Location: Kirkland,King,WA
  • Cost: $59 per month (24 month contract)
Good "Simple install of drivers and software to computer, device auto-detected and ready to go!"
Bad "Propietary software (drivers) and hardware (USB cable) required."
Overall "70kbps connection from my cell phone, not bad."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

phone only supports 1XRTT, so no choice.

member for 12.2 years, 1476 visits, last login: 205 days ago
updated 2.9 years ago

Comments:






Review by Vince_C See Profile

  • Location: Grayson,Caldwell,LA
  • Cost: $82 per month
  • Install: about 1 days
Good "Easy to install and use, and it functions well."
Bad "Overpriced and bandwidth capped service."
Overall "When it's the only real option you have for a decent connection, it's a must have service."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I live in an area where there are only two real choices for Internet service. In my opinion, the Verizon service is much better than satellite hands down. I would choose Verizon over satellite 7 days a week.

However, the pricing structure needs to be more competitive.

member for 8 years, 25 visits, last login: 2.7 years ago
lodged 2.9 years ago

Comments:






Review by djrobx See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $30 per month
  • Install: about 1 days
Good "LTE works great where deployed. iPad 3 plan includes tethering/hotspot"
Bad "Initial activation problems. Disorganized support, slow 3G"
Overall "Despite their shortcomings, happy I selected them over AT&T for my iPad"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Time Warner Cable
·VOIPO
I've held out on purchasing an iPad for a long time. It was a luxury I could never fully justify while having laptop. I'm traveling more these days, and am increasingly finding myself without acceptable internet access. I have an AT&T iPhone; AT&T will not allow me to tether without losing my unlimited plan, even if I wanted to pay for it.

Enter Verizon's decision to enable the new LTE iPad's hotspot free of charge. Now I can enjoy the iPad, but also use it if I need connectivity on my laptop. Now I can just pay Verizon for mobile data when I need it, no matter which device I want to use it on. That's how it should be!

I was also excited to try out Verizon's LTE network that so many have waxed poetic about. I've seen speed tests return as fast as 24mbps down and 15 up! The LTE coverage was amazing on my trip to Oregon. I was covered all the way from the airport into the suburb of Hillsboro, even through a forrest back-road. Unfortunately coverage is not so great back at home. I'm in a very large suburb of Los Angeles with no LTE support. Verizon's 3G absolutely crawls at times, and the signal coverage isn't as good as AT&T's either. I don't expect to use mobile broadband much when I'm near home, but I can't help but wonder how Verizon decides what areas they're going to upgrade. I'm sure it will come soon, they're clearly working very hard on their new network.

While Verizon seems to be aggressive at building advanced networks, they need to take a harder look at their customer experience. It was easy to order service through the iPad device itself, but after my credit card was charged, the data simply stopped working with "Could not activate cellular network". I called into tech support. The agent was pleasant and polite, but had no idea what to do other than walking me through resetting the iPad's network settings (things I'd already tried). He tried to blame it on outages and signal levels, fortunately I was with another friend who also had a Verizon iPad that was working fine to rule that out. He said he'd create a trouble ticket and would call me back to update me with the status. I never got a callback, but it did start working after a few hours.

I later had some trouble accessing my online account. It claimed I was not the "account master" but that my account had no master assigned, and to "click here" to set myself as the master. "Clicking here" took me to a 404 Page Not Found. Called support. Entering my data number transferred me directly to sales. Sales transfers me to tech support, which, after holding, says "You are calling regarding a pre-paid account. Please hang up and call the appropriate department". A major national phone company can't just transfer me to the right place and has to hang up on me? REALLY? I call back, and after waiting on hold for a while, get sales again, who finally transfers me to the right place. That person resets my online account but we got disconnected. He didn't try to contact me, but it worked, so I was just glad to be done with this dumb issue. I used to think AT&T was pretty bad, but in terms of customer service, they're like a well oiled machine compared to this mess.

Overall I'm happy with my choice. After having a taste of their LTE network and how well it can work, I think it will outweigh the pains of dealing with their phone support. It would be nice to get more than 2gb for $30, but it's enough for my purposes.

member for 14.8 years, 7259 visits, last login: a few hours ago
lodged 2.9 years ago

Comments:

Review by MalibuMaxx See Profile

  • Location: Chesterton,Porter,IN
  • Cost: $50 per month (24 month contract)
Good "Amazing Speed"
Bad "Cost and Cap"
Overall "If you need internet on the go, this is the way to go"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I walked into a Verizon Wireless store after a failed attempt at ordering a mifi 2200 recert from bestbuy. I figured it would be best to go out and get a 4G model since the 2200 arrived as a failed unit. I was very happy in getting it activated and setup very easily to all my mobile electronics. I got a Mifi 4510L and opted for the 5GB plan. I am writing this review from it and I have to say it is really fast.

»www.speedtest.net/result/1821365 ··· 5058.png

My 4G phone is also about the same speed. A Samsung Stratosphere which also is very good especially at web browsing. It feels like I'm at home when I surf the web. Latency is amazingly low for wireless. Very Impressed thus far!

Update:
»www.speedtest.net/result/1849741 ··· 1400.png

member for 8.1 years, 610 visits, last login: 9 days ago
updated 3 years ago

Comments:

Review by dplantz See Profile

  • Location: Roslindale,Suffolk,MA
  • Cost: $60 per month (24 month contract)
  • Install: about 2 days
Good "Very Fast with LTE, better upload than my RCN Cable Modem"
Bad "handoffs from 3g to 4g don't work well"
Overall "Very Fast in LTE area"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I Ordered a Mifi device just as Boston was lighting LTE up. I have the 5gig for 50 a month package. I don't use it enough to get the 10 gig for 80 package. The only issue I have is the handoff from 3g to 4g can cause you to need to reboot the device after returning to LTE area to get connectivity again. I see 18+ mbs down and 4+ mbs upload. Low latency also.

member for 14.6 years, 5500 visits, last login: a few hours ago
lodged 3.1 years ago

Comments:






Review by dbushy See Profile

  • Location: Glendive,Dawson,MT
  • Cost: $52 per month
  • Install: about 5 days
Good "mobile as I travel for my job"
Bad "slow at times--only 3g and paying for 4g"
Overall "fits my needs best at this time"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I am using LG LV-600 modem. It has been very reliable.

member for 13.9 years, 823 visits, last login: 327 days ago
updated 3.2 years ago

Comments:






Review by DrDubious See Profile

  • Location: Olean,Cattaraugus,NY
  • Cost: $80 per month (24 month contract)
  • Install: about 1 days
Good "When it works, it's good: Comparable to DSL"
Bad "Expensive; Random terrible latency; Random connection loss."
Overall "If you can't get anything else, it's better than satellite. Watch Cap."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Verizon is the ONLY service available beside satellite in this area.
Speed is slow, cost is high and customer service is awful.
Maximum speed is between 700k and 2meg down/800k up. Latency runs from 100ms to over 500ms, sometimes 700-800ms. Service stops completely at least once a day, usually around midnight.
10GB cap is easily exceeded with typical internet usage and moderate gaming and software updates. No heavy downloads or file-sharing.

member for 13.1 years, 1272 visits, last login: 7 days ago
lodged 3.2 years ago

Comments:

Review by dmc271 See Profile

  • Location: Stillwater,Payne,OK
  • Cost: $50 per month (24 month contract)
  • Install: about 1 days
Good "Fast LTE speeds most times"
Bad "Signal can be unreliable; sometime disconnects"
Overall "A viable option if you don't have a wired connection"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

LTE can be both very fast and very slow, depending on the time of day. At its best, I get speeds up to 20 Mbps. At its worst (during some peak times), my speeds have dropped to as low as 1.5 Mbps and ping times worse than dialup (400+ ms; though, see my update below). This is with a UML290 aircard.

Overall, 4G is still much, much better than the WISP that I was using previously. If you're like me and don't have access to a wired connection, keep 4G LTE in mind, but do some thorough speed and ping tests during your 14-day trial.

Update December 2011:The manager of the local VZW store sent a local tech to investigate the issue. It was corrected, and the speeds are now consistently high. I always keep my eye on the speeds now. In fact, I waste much of my quota just running speed tests!

member for 6.5 years, 1220 visits, last login: 1 days ago
updated 3.2 years ago

Comments: