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Verizon Wireless Broadband page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 205 reviews (70 good) (68 bad)
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Review by problematic See Profile

  • Location: Solon,Cuyahoga,OH
  • Cost: $200 per month (48 month contract)
  • Install: about 7 days
Good "The network"
Bad "Literally everything else"
Overall "I'm going to have to show you on a stuffed animal where Verizon touched me..."
Pre Sales Information:
Install process:
Connection reliability:
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Value for money:
(ratings below consensus)

I purchased Verizon's service back when they had unlimited data service and they had a buy one get one free deal for the Droid X and the Droid 2. I'm extremely technically savvy and my father is not so much. I do tech support for a living so the decision about service for the family plan fell to me.

I was still skeptical of smart phones at the time and rightfully so. I tried to do some due diligence and research my decision ahead of time. Jumping on Verizon before they axed unlimited data seemed like a very good decision. The Droid brand had such a good reputation. Boy, was I wrong.

Verizon and Motorola were still coasting on their success from the original Droid phone. Apparently, Verizon and/or Motorola thought Droid did /too/ much and much like Apple does, they started locking down their devices.

That information wasn't easy to find online, and while I can't entirely fault Verizon for that, they did choose to use the Droid branding that originally meant an unhindered device with a device they had locked down. I'm not saying it was fraud, but it was fraudulent.

But the rabbit hole goes deeper.

So I start learning how to use my device and discover this fact. I can't flash ROMs like everybody else, I can't run all the apps I want, I can't, can't, can't. "Droid does," my ass.

(Over the following years, the dedicated hackers in the android community fought very hard to crack the devices the best they could, but to this very day there has not been a full unlock and these devices are still very much crippled).

And it goes even deeper.

I get even better at using my device and begin noticing my service was slow. It started out alright but I wasn't very good at using my phone to it's full potential so it was hard to gauge. I did some research and found out there was a file you could modify on the phone itself to speed it up. "That can't be true, it must be placebo," I thought. Wrong again. It turns out Verizon and/or Motorola hid a file on the phone to keep it from reaching maximum speeds.

But the ride doesn't end here.

I began to notice that my connection was being throttled. My supposedly unlimited service was very much so limited. I must have gone over some secret number and got throttled.

3g service was a steaming pile of crap. Enter 4g.

First I used my early upgrade on a Samsung Stratosphere when I found out there was LTE service in my area. I couldn't pick up LTE from inside my own house so I returned the device after fiddling with it for a week or two. I was promised that since I returned it I would keep my early upgrade.

When the Droid 4 rolled around, I already knew about the device locking and I was fairly confident the android hacking community would have my back. I decided to use my early upgrade again. I had to fight with Verizon reps for two days straight to get my order finalized for a special sale price because my early upgrade was no longer in their system.

I tried complaining once, and I got a call back from somebody about it. I left the rep a voicemail but it fell through the cracks apparently.

Even at the local store I encountered very rude staff.

LTE on the Droid 4 picked up service from inside my house, so that was a success. But the service has always been slow. Sometimes I wonder if my account is still being throttled since I went over their secret data cap. It's hard to know. And since I was an early adopter of 4g/LTE it was extremely beta test status. It eats my battery so bad I can barely ever use it, even when connected to a charger.

And the price. My anus is bleeding, the price. Other companies are competing fiercely in this realm now and offering unlimited 4g for way cheaper than my car payment-tier service. But I'm still locked into a contract with Verizon and can't help but feel taken advantage of.

And since I'm on an old grandfathered plan, Verizon does everything in their power to try to trick you into their new share everything sca-- I mean plan, that I can't help but feel like I'm being treated like a leper.

If you don't have so much money that you can afford to wipe your own ass with it, do not go with Verizon. Please avoid them at all costs. Unless network reliability is an absolute must, you should avoid their service like the plague.

member for 29 days, 1 visits, last login: 4 days ago
updated 29 days ago

Comments:
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Comment

Comment

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Uh huh.

I am not nearly as tech savvy as you but I know a lie when I hear it. I dumped Verizon years ago after I
found my first surprize in their "whopper" gift box. I
realized long ago I don't need a contract phone to talk to friends. What I need is a phone that is easy on old eyes, is hearing aid capable, easy to talk/text and is fixed income affordable. I found that in the feature rich LG 840g listed on the TracFone website. I have not been disappointed.

Word of caution: The no-contract phone at TracFone does not offer unlimited apps and downloads, etc.. If you need it go to the $45 contract phone.
--
Mac: No windows, No Gates, Apple inside

Review by captobie See Profile

  • Location: Ferndale,Whatcom,WA
  • Cost: $120 per month (24 month contract)
  • Install: about 7 days
Good "Fast. Very fast."
Bad "Poor reliability. Very poor reliability."
Overall "If you don't have any wired internet options available it is probably a better option than satellite, but beware."
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This review is for Verizon HomeFusion broadband service. The service is targeted to home users who don't have cable or DSL options available. As far as LTE service goes, you get a lot of data for your buck, 30 gigs for $120, but it's still not a very realistic number for home use. In our family of five we average just over a gigabyte a day, at $10/gigabyte overage our typical monthly bill is around $150 for 33 gigabytes. There's no Netflix, limited YouTube, and we take our laptops to the public library to install software and operating system updates.

This wouldn't be so bad if it weren't for the poor reliability of the service. We are constantly losing our connection, sometimes three or four times a day for 20-30 minutes at a time. *Every* day at around 6 am we lose our connection. What is frustrating is that we don't live in some fringe area, we have a clear line of site to the Verizon tower, which is less than a mile from our house. We also have a Verizon iPhone that works fine even while our home service can't connect.

If you live in a semi rural area like we do this may be your best choice for high speed internet. And it is really fast, 50+ Mbps download speeds are routine. But with a 30 gig data cap and poor reliability it's hard to recommend it. If cable or DSL ever makes it to my house I'll be ditching this service in a heartbeat.

member for 5.6 years, 55 visits, last login: 18 days ago
updated 32 days ago

Comments:
benjamin5023
Premium
join:2003-09-17
Aylett, VA

Poor 4G service in rual areas

In an area where 4G service was working, a storm hit and the service when to 3G or less. After weeks of fighting with Support, swapping equipment, and doing some of my own networking tests, I discovered it was a Cell Site and not my two Jet Packs.

I kept on Verizon and even tried contacting the Senior VP of Verizon Wireless Network Division. They contacted the Networking Repair division and gave me the same response.

You are in a Marginal Coverage area. Which is not true. My tests were conducted within a few miles of the 4G Cell Site. I went to two different cell sites, and one was excellent and the other was bad. I am pleading with the Executive team to arrange a meeting between the Verizon Networking Supervisor and myself.

I am a IT Network Technician myself, and the responses I am getting are inconsistent with tests.

However, my major problem with Verizon is it is like pulling teeth to get the right people to address a questionable diagnoses. They need a Governance team to insure these technicians are doing what they are supposed to.

After over a month, the service is now responding at certain times, and tests are now showing that they are "policing" or throttling the bandwidth to 3G speeds or less during peak times.

Looks like a capacity issue that needs to be explained.

Very frustrated with them at the moment. We have been customers of Verizon for over 12 years.

Review by agent_007 See Profile

  • Location: Simi Valley,Ventura,CA
  • Cost: $140 per month (24 month contract)
  • Install: about 1 days
Good "I use a iPhone 4s"
Bad "I work nights and Verizon appears to cut power or do tower maintenance at nights. Tech support acts like they care, no call back"
Overall "Very expensive for 3G whe its constantly dropping to 1X."
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At night the power drops on the 3G to the point where you waste data trying to connect. 3G constantly drops to 1X. Speed test app confirms this. terrible ping and speeds.

member for 10.7 years, 713 visits, last login: 71 days ago
updated 81 days ago

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Review by Kkrunch See Profile

  • Location: Edwall,Lincoln,WA
  • Cost: $90 per month (35 month contract)
  • Install: about 4 days
Good "Better than Satellite"
Bad "Cost"
Overall "Nothing else available at any price"
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(ratings above consensus)

My Other Reviews

·Verizon Broadban..
Order and install very smooth. Ordered Saturday, installed Tuesday. Capped, can get more data for more $$. The price you pay to live in the wilderness. No DSL, no wireless available from alternates, this or satellite.

Working well. Will update after seeing a movie and checking usage.

member for 12.6 years, 1955 visits, last login: 32 days ago
lodged 91 days ago

Comments:






Review by zimm2000 See Profile

  • Location: Carrington,Foster,ND
  • Cost: $200 per month
Good "4 - 5 bar signal in carrington"
Bad "Very expensive $10 per 1GB for overuse. Has some gaps in certain areas in North Dakota."
Overall "Use Daktel or Midcontinent in Carrington"
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Tablet and 2 iphones are capped 2GB.

member for 124 days, 104 visits, last login: a few hours ago
updated 123 days ago

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Review by marksquared See Profile

  • Location: North Las Vegas,Clark,NV
  • Cost: $60 per month (24 month contract)
  • Install: about 2 days
Overall "Don't buy the Verizon Jetpack"
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Ordered the Jetpack mobile wifi with 4g monthly cap for $50/mo before tax. We wanted the Jetpack because we saw others using similar products in their RVs and we were told (by the sales staff at the the Verizon brick and mortar store) that we could use it at home or travelling and the 4g cap shouldn't be a problem as long as we weren't downloading videos, etc. We only use it, or have tried to use it, for email, social media and the occasional shopping. IT WON'T STAY CONNECTED. Sometimes it will remain online for up to an hour; most typically it will fail after a minute or so. We began complaining 30 days after we received the first product. In the 6 months we have been trapped into this contract we have received 3 replacement devices and a new sim card. We have logged many, many hours with their tech 'support' folks. They refuse to let us out of the contract without penalty because we live in an urban area with, supposedly, good reception and didn't complain within the first 14 days. They acknowledge that it is a nuisance to be constantly disconnected but as long as we are able to coax, cajole and beg the device to deliver our meager monthly allowance we are stuck with it. They are now sending us our 4th replacement device. Not only should you avoid the Jetpack - AVOID VERIZON!

member for 165 days, 0 visits, last login: 165 days ago
updated 165 days ago

Comments:
bbtech6650
Premium
join:2004-10-28
Pittsburgh, PA

Which Model?

Which model did you receive? I had constant connectivity problems with my 4620le sold through Mellenicom. I picked up a different model direct post-paid through Verizon and haven't had an issue with it.

Review by grandmawolf See Profile

  • Location: Alden,Antrim,MI
  • Cost: $50 per month (24 month contract)
Good "pretty router"
Bad "slow spotty service"

slow and unreliable...can only stream hulu during periods of cloudy skies....going back to charter as soon as we figure out how to ditch our contract

member for 247 days, 2 visits, last login: 245 days ago
lodged 247 days ago

Comments:






Review by oldfart See Profile

  • Location: Gwinn,Marquette,MI
  • Cost: $60 per month (24 month contract)
Overall "Decieving and baiting"
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Home Fusion 4G They did not tell us that because of the faster speed that your usage will increase substantially because the quality of the down loads increases and data usage is not proportional to what you get at slower connections like 3G. As far as I am concerned it is a big rip off compared to what the price of hard line connections are. The speed was fine but who needs 600 mph to go a mile when 70 gets you there just fine. Same picture looks the same.

member for 289 days, 1 visits, last login: 286 days ago
updated 289 days ago

Comments:
tdumaine
Premium
join:2004-03-14
Seattle, WA

Lulz

So since you can download faster you have decided to download more, and thats deceptive? Self control is the key here

Review by Ricahard61 See Profile

  • Location: Plattsmouth,Cass,NE
  • Cost: $80 per month
Bad "paying for 12 might be getting 4"
Overall "Not worth tring to get on line"
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No other internet provider en close to us. Have to reset modem all the time.

member for 338 days, 0 visits, last login: 338 days ago
lodged 338 days ago

Comments:






Review by rblenkhorn See Profile

  • Location: Bangor,Penobscot,ME
  • Cost: $117 per month (24 month contract)
  • Install: about 4 days
Good "15-20 MB download 5-8 MB upload"
Bad "6 GIG LIMIT"
Overall "works very good for what it is, would be super great if higher cap"
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Verizon. Its reliable. It works. that is about it. It is expensive, that is a fact. I have never dealt with customer service I pay the bill when it comes. I use the service. that is all

member for 10.7 years, 395 visits, last login: 26 days ago
updated 344 days ago

Comments: