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 Review by jstone00 
UPDATED: 13 days ago
member for 5.4 years, 73 visits, last login: 13 days ago
 Fortuna,Humboldt,CA
 Contract price not specified.
 "Rock-solid service"
 "High price"
 "Only reliable service"
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Here in Puerto Vallarta we currently have 3 choices of ISPs...the 2 television cable companies and the phone company, TelMex. I have tried all three, and Temex's service, which is branded as Prodigy Infinitum, is by far the most reliable. Although it is expensive (about $49 US a month including taxes) it is the only reliable service.
Update: 2 years later it continues to be reliable.
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Review by MIXZ1
UPDATED: 101 days ago
member for 8.9 years, 2443 visits, last login: 1 days ago
Mexico
$49 per month (12 month contract)
"Reliable as a rock. No downtime at all."
"Expensive compared to US providers. 4K tier is now 100 USD a month."
"In response to competition from a new ISP, MegaRed, Telmex has doubled speeds without raising prices. Hooray for competition."
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I log in at DSL reports as MIXZ1. I live in Cancun, Mexico and the ONLY
ISP is Prodigy Infinitum, which is actually an arm of Telmex, the virtual telephone monopoly in Mexico.
The 2k service price has been increased to 100USD per month when bundled with landline service. Lately they have been giving away 2Wire 2701 series modem/wireless routers as an upgrade. They are terrible, with frequent disconnects and reboots. They refund the charge and don't bother to collect the modem when you go back to your 802.11B unit, which they didn't collect when you upgraded. Rumor has it they are changing over to Motorola units. I'll report on that when I get mine.
EDIT ON 10-18-2008: I received yet another 2701 HG-T, my third, 12 months after the last one, and this one is a keeper. It's been running for 30 days with no spontaneous reboots or lockups. New firmware seems to have done the trick. I've finally dumped my 1070 and Linksys router and am working off the 2701 by itself. Hooray!
Service is expensive by US standards. Reliability is excellent Support has gotten much better and is needed very infrequently,
I continue to benefit from an early promotion. The recent doubling of speeds with no price increase means I am now at a 4k tier for my early signing rate of $49. New signups will pay around $100. At the moment with the strong dollar against the peso, these prices are actually lower.
Followup comments:  fluwatue
join:2008-10-17
| TelMex I'm using the highest for residences available TelMex DSL offers what is called Prodigiy Infintum 2000. This is the most you can get as non-commercial customer at the moment. I'm using DSL from TelMex the 7th. year.
The price on the service is at the moment 947,- peso per month. This includes the telephone landlines that shows with 189,- pesos of this amount on the bill and includes 50 free local phone calls.
I'm running 4 machines - 1 development server, 3 workstations, 2 Vonage VoIP and an IP cam 24/7 of my connection.
(Vonage is limited in sense to no download or data transfers while using it or you get poor quality). It's also cheaper to call with Vonage intl.long distance a number here in town or Cabo San Lucas then use their service after the 50 free calls included!!
I operate 4 root servers in Germany and connect a lot to them. Most the time no problems.
Port 25 is blocked and that way they want to force you to use their SMTP server to send mails.
DSL service is to 90% reliable. Stay with the old saying: "if it's ain't broke don't fix it". The last 3 years I had no major problems, the years before been rocky at least to say. Changing house to other, 150 meters, same line, 3 poles down the road: 12 days!!
It may be related to the location - I'm at the Baja Peninsula and I understand main service crosses the Sea of Cortez in a cable around San Carlos and after larger weather disturbances like last weeks hurricane Norbert you have problems..... Also occasional bandwidth problems, 6 times a day changing IP's happen. That's when you grab the phone and call your buddies to check on their service...... 
Service in general is most the time very friendly yet not very solution producing at times. (See my last post in regards modem). IF you get an agent in call center that is REAL interested to help things are moving. If you have a buddy or somebody knows someone that knows someone that works at TelMex you are moving..... grabbing a technician at the street with your work order with an 200 peso bill attached does also speed things up remarkable.....
If you need service guarantied to connect/ send mails get an additional satellite inet so you have alternatives. (Don't forget you need also the generator for electric power if you want to use it and everything else is out.)
For the "regular" person from Europe or Northamerica moving to MEX is an adventure, dealing with TelMex is the icing on that adventure cake..... 
Dont forget this is the country where yes means no and no means maybe.....
And don't get discouraged: it's beautiful here | |
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Rulds2009
@telnor.net
|  Telnor/Telmex
Well i had a 2wire and was exchanged for a thomson modem witch is a piece of crap had to change it out twice the third was a charm. I got a actual REFUND of $650 pesos for my hardship with there Thomson modem Crude.
Dish Network $150 Pesos NICE! but only 45 channels but still go and try cable for that amount bet you cannot.
Mexico explains itself its a nice place as long as you are nice. Watch your back and watch everyone else. Do not trust anyone not even your neighbor and you will be good living.
Do not honk at cars and you have another day to live! Let them go first as its there country they even do it in ours let alone.
Hand Telnor Tech $20 bucks or a kick in the ass is better, just my opinion. | |
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Review by sdiego
UPDATED: 1.8 years ago
member for 9.6 years, 1447 visits, last login: 10 days ago
Tijuana
$100 per month (12 month contract)
 about 5 days
"For the most part the speed is consistent"
"Takes forever to get something fixed"
"Only choice in my area"
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I have had Telnor "Prodigy Infinitum" for almost two years. Performance has been great till Dec 4, 2007. It just started working tonight for the first time,properly. Fast in the mornings and weekends. Weekday evenings slowed down bad. With lots of phone calls and complaining it just might be fixed now. The Customer service is polite and open 24 hours. This Company is the main souce for Internet access in Tijuana Mexico. All of Mexico for the matter.
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Review by sdiego
Posted: 1.8 years ago
member for 9.6 years, 1447 visits, last login: 10 days ago
Tijuana
$100 per month
about 6 days
"Works Great most of the time"
"Bad Customer Service"
"Expensive but Don't have other choices in this area of Tijuana"
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I had perfect service for over two years. Dec 4, 2007 my speeds slowed down, and after about 6 weeks of complaining they finially fixed something somewhere. Customer Service is Really bad, as they know we don't have a choice in this part of Tijuana. Telnor really needs to get with the 21st Century. I am paying about 110 dollars for 4 meg.
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Review by musicima
Posted: 2.3 years ago
member for 3.4 years, 70 visits, last login: 138 days ago
27200
 Business customer
$94 per month (12 month contract)
about 14 days
"not as bad as the other few providers"
"virtual monopoly, very expensive, Static IP will set you back another $94 per month, terrible speed after rain"
"would love to change provider, but there are no other viable opcions"
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Cable is the only other option for 'broadband' but their service is worse than Infinitum's. It's incredible that we still have to pay a huge monthly fee to get a static IP address. When it rains, service crashes very regularly. When you call tech support you'll first have to go through a one hour test procedure before they'll actually want to open a report.
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Prodigy Infinitum
