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Review by VictorWI 
UPDATED: 30 days ago
member for 5.1 years, 147 visits, last login: 2 days ago
 Greendale,Milwaukee,WI
 $16 per month
 "Inexpensive, finally taking new customers"
 "Nothing at the moment"
 "Give them a try."
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As a Sunrocket customer left in the dust when they collapsed I took up Teleblend's offer to complete my Sunrocket term at a reduced rate. The e-mail sent to me by Sunrocket's liquidators said I could keep my equipment and everything would switch over automatically. In reality it did. I've never had to do more than unplug my Sunrocket emblazoned Gizmo a few times and my service has continued. They've had outages and continue to. I've been with them a month and I have been without service for two days and the service is out again as I type. Teleblend needs to get their act together and soon if they want to hold onto customers. When the service is up the quality is good - as good as Sunrocket ever was. You get what you pay for and my hope is that Teleblend rights there listing ship and irons out the inherent bugs in a new provider quickly and I can go back to not worrying day to day whether my phone is going to work.
UPDATE: It has been 3 weeks since I first posted my review. I still have an issue with one number I try to call and I don't always hear it ring even though it does on their end but I just recently submitted a trouble ticket for it so we will see if and how quickly I get a resolution to it. Other than that my service has been stable, reliable and of great quality. I am not a heavy phone user (a couple dozen calls a week tops) but I do use long distance and local calling - no international. In reading the forums I am not alone in my satisfaction but I appear to be in the minority. Then again, people who are satisfied with their service do not tend to post "good job" messages to the forum. Anyway, YMMV but if you want cheap VoIP give them a try.
UPDATE: October 6, 2007. My only ticket has been resolved and my services from Teleblend now compare with or are better than what I had with Sunrocket. I have updated my review as appropriate.
UPDATE: June 26, 2008. I've not had any issues with Teleblend in months. The phone is rock solid. Call quality is great. They've finally announced the acceptance of new customers so we will see how things go with that.
Followup comments: | Forums » comments on review of Teleblend |
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Review by texxsharkk
Posted: 32 days ago
member for 2.9 years, 571 visits, last login: a few hours ago
Lake Stevens,Snohomish,WA
$15 per month
"Great service since SR busted..."
"Occasional disconnects...doesn't recover after power outage."
"9 months later...still happy with the service for the $$ paid."
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I've had much less grief with TB than I had with SR. My service has only gone out a few times and was recovered every time with a reboot. Haven't experienced any outages as with SR.
For $15/month, I feel this is the best service for me at the moment.
Followup comments: | Forums » comments on review of Teleblend |
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 Review by howieh
UPDATED: 33 days ago
member for 7.9 years, 5337 visits, last login: a few hours ago
Metuchen,Middlesex,NJ
$16 per month (month by month)
"Cheap - about $16 per month, reliable, good voice quality"
"None currently - I have not had any service problems in some time now"
"I stayed with them after they took over Sunrocket and I am glad that I did."
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TeleBlend took over Sunrocket accounts when the Sunrocket crashed and burned. My service was already active and that is why I have '0' days for setup. The service was some what shaky during July and August of 2007. I don't believe that I have experienced any outages during 2008. I have not had any problems or the need to contact customer service and therefore cannot speak of their performance.
Followup comments: | Forums » comments on review of Teleblend |
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Review by stevelion
UPDATED: 164 days ago
member for 320 days, 1 visits, last login: 164 days ago
Fleetwood,Berks,PA
$15 per month (month by month)
"Easy switch from SunRocket when they went under."
"Long distance not working and tech support non-existent."
"Look elsewhere for service - that is what I am going to do."
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I took the easy route when SunRocket went under. Since signing up, I'm not able to make long distance calls. I've called 3 to 4 times on the issue. During the last call on September 1, I was told that the ticket would be escalated and I would get a call in 24 to 48 hours - never received such a call. I called again on 10 September and was told the same - i.e. will get a call in 24 to 48 hours. I don't think so. I'm signing up for someone else.
UPDATE 2/13/2008: This problem dragged on and on. I would up asking for a refund for service that never worked. The refund never happened. I finally initiated a charge-back with my credit card company and left Teleblend forever.
Followup comments:  MomsHugs
Premium
join:2006-11-05
Athens, GA
| TeleBlend Not Working after 2 mo. Signed on w/TeleBlend on 7/21 from SunRocket. Trouble tkt on 7/29 (calls go through, but not voice packets) - total of 4 tkts for same problem until CSR finally combined into one on 9/2. Problem continues as of today (9/12) & still no response from tech support. TB billed 2 mo. for NO service & does not allow disabling of autobill online nor cancellation!
Fed up w/TeleBlend & taking cable offer. I was big on VOIP & SunRocket but now soured on VOIP. Too bad... lots of friends/family waiting to see how it worked out. It will take a long time to convince me or them to try it again. | |
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disgusted
@rr.com
| Teleblend woes I too took the easy way out and went with Teleblend after Sunrocket folded. Service was spotty and customer service sub-par. Finally I decided enough was enough and contracted phone service with my local cable company but the story doesn't end here.
In November 2007 I contracted phone service with my local cable company. My number was ported on 12/14/07 and I thought that I had washed my hands of Teleblend. I was sadly mistaken. On 12/21/07 Teleblend did charge my credit card even though my number had been ported already. Naturally, I called my credit card company to dispute the charge on 1-2-08 and the credit card put me in contact with a Teleblend rep. Their reason for charging me "you haven't officially closed your account".
My credit card did reverse the charges, however on that same date, Teleblend without my permission or authority did request to port phone number and service back to them. My number subsequently was ported back to teleblend on 1/30/08 and they automatically cancelled phone service. I've made many calls to have my service restored under the FCC phone slamming laws but it has been slow. Finally, after 12 days of no service Teleblend restored service but did charge my credit card again. I am currently waiting for service to be ported back to my cable company, and a supervisor finally called me back on 2-18-08 in regards to my refund request. (originally requested on about 2-5-08).
For those who want the supervisor info:
Mr Bailey
ABailey@sprintbroadband.com
Phone# available. Post response requesting the # and i will follow up.
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rRobert
@comcast.net | Teleblend is very bad!! I have had service since 7/2007 Oct - Jan I could not dial out. They told me they were working on it. I asked for a 4 month credit and they said no as I could receive calls. I now will look for a new company. | |
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 Review by TJ_in_IL
UPDATED: 175 days ago
member for 2.1 years, 563 visits, last login: a few hours ago
Winthrop Harbor,Lake,IL
$15 per month (month by month)
"Easy Transition from defunct SunRocket"
"No communication, poor quality website"
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UPDATE- 2,2,2008
Finally have had enough! This company should just throw in the towel and quit, already. No response to online tickets for service, cannot get billing correct, still using the old SunRocket portal for voicemail and settings, unreliable service.... the list goes on! When the shit hits the fan, they just turn off their phones and ignore the problems, as if they don't exist! Please, don't even think of using them.
If you read my posts in the forums, you can see that I was one of the really lucky ones that had very few problems, overall. But everybody has a breaking point. If I am paying for a service, I expect a service. Period.
Teleblend has failed me on all too many levels, and it is time to move on.
I signed on with Teleblend July 19th, to keep my SunRocket number. This was the quickest way to keep the number, without the risks of a lost port to a provider that could not handle the load of new customers from the SunRocket demise.
I had no problems with service for the longest time, but lost service during the day on August 15th.
So far, everything is still being handled through the old SunRocket site, and they have failed to keep promises of same services/quality, and seemless transition.
They have alot of work to do if they want to maintain a customer base. I happen to be one of the few lucky ones that have experienced little problems, if any.
Hopefully they will get their act together, and reward those of us that signed on early.
Will update the review as needed.
Followup comments:
gjjack
@qwest.net
| Teleblend After trying to port to Vonage, and being unable to make it work, I took a chance and just did the easy port over to Teleblend. It's been over 2 months now, and I've had zero problems with TB. I use the old SR site for managing forwarding etc, and have had no problems. I've not been auto-billed by TB for payments, so have just made manual payments. I'm beyond the due date now so I really should make another payment, but will wait to see if the auto-payment works, which I doubt. Yes, I'm nervous about not being able to cancel, so if need be, I'll just cancel via Visa. I also purchased a Magicjack which works well, but for me doesn't have the call quality of TB(SR). It's close however and I'm tempted to purchase a second MJ for backup if TB fails. | |
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Review by radiobern
Posted: 202 days ago
member for 4.5 years, 371 visits, last login: a few hours ago
San Leandro,Alameda,CA
$12 per month (11 month contract)
"Tries to continue SunRocket services and features"
"Reliability issues, cannot receive incoming calls at times, outages"
"Ok for the price, could work on reliability"
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I was transitioned to this service after SunRocket went bankrupt. Initially, they were not reliable and I was unable to receive or make calls. For a few weeks, I could not make international calls or some calls outside of California. Service seems to be more reliable now though there are still a few hours/days of no incoming calls while outgoing is fine. International calls don't go through all the time but redialing a few times will eventually work. Biggest problem is when incoming calls fail but you can still make outgoing calls. Only time I know this is happening is when callers are forwarded to voice mail when my phone has been idle. I can also verify by calling this line from my cell or land line.
I am paying $12.95 for base service and cannot determine what my long distance rates are to Canada or to Asia. Have been charged between 1 cent/minute for calls to Canada but lately have not noticed a charge on my bills. Calls to China and Hong Kong have varied from 2 cents/minute to 1 cent/minute.
Tech support online is basically non-existent. You can file as many trouble tickets as you want but no one will contact you regarding the problem. Some problems also don't get resolved. Only called once and was told they were aware of the problem and that I should file a trouble ticket online. The call did not resolve my issue or provide an estimate of when problem would be fixed.
Followup comments: GoHardGoDeep
join:2007-07-18
Rio Rancho, NM | Umm. The front page of their website has the rates.. They have always had the rates on the website. For a while they were charging for Canada, but have since changed that. It is in the rate table on their front page. | |
| | radiobern
join:2004-01-18
San Leandro, CA | Re: Umm. Yes, I saw the rates on their page. However, these were not the same rates that I was being charged. I merely wanted to point out that the rates varied at times. | |
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Review by danharley
UPDATED: 208 days ago
member for 3.7 years, 88 visits, last login: 32 days ago
Apple Valley,San Bernardino,CA
$13 per month (month by month)
 about 40 days
"Temporarily had phone service after SunRocket took a dive"
"No longer have phone service, cannot contact customer support, customer support tickets not being responded to"
"I'm in telephone HELL"
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Putting it bluntly, I made a big mistake choosing TeleBlend as a preferred service after leaving SunRocket.
My phone services was partially operational after choosing TeleBlend as the preferred provider after SunRocket. My phone service went completely dead on or around 08/08/2007. It was a nightmare trying to get a hold of tech support. However, tech support has been easier to contact recently.
Tech support is worthless. They have no clue what is going on. They make promises that aren't kept. It almost makes me cry when I call them, because I feel like I'm being held hostage by their company.
DO NOT CHOOSE TELEBLEND!
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Review by zbestwun2001
UPDATED: 220 days ago
member for 2.6 years, 419 visits, last login: a few hours ago
Van Nuys,Los Angeles,CA
$15 per month
about 1 days
"call quality, reliability, cost"
"getting better"
"try it"
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Teleblend has improved greatly, I would give it a try .
Good bang for the buck!
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Review by Cogdis
UPDATED: 230 days ago
member for 1.3 years, 464 visits, last login: a few hours ago
Floral Park,Nassau,NY
$15 per month
"BYOD, no activation fee or contract, 12.95/mo"
"Major problems during month of service"
"Service was bad during the month we had it. Has improved since."
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We only used teleblend for about a month after sunrocket blew up.
They were still having trouble getting things together, so we gave up and left.
A relative kept the service and says it's now back to sunrocket reliability.
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Review by need2know
Posted: 237 days ago
member for 239 days, 11 visits, last login: 63 days ago
Vienna,Fairfax,VA
$21 per month (month by month)
"When its UP, call quality is great."
"Occasional service hiccups. Tech Support hard to reach by phone or web."
"I recommed avoiding this company until they improve customer service."
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In July 07 I accepted service with Teleblend (TB), after SunRocket (SR) closed down. I was able to keep my original Primary and Signature numbers and didn't require any new equipment so the transition of service to TB was seamless.
After the transfer to TB, a few unknown network problems knocked both lines out, so I transferred my Signature number back to a POTS line, and just kept one line with TB. Virtually all of my service issues were able to be dealt with by recycling my GIZMO.
- GIZMO (Innomedia MTA 6328-2Re) Image Version V3.0.77 is placed behind my router which worked fine until I upgraded my router to a Dlink DIR-655.
FYI- After upgrading the router, I had dialtone, but outbound calls resulted in a fast busy signal after about 60 seconds. Inbound calls would ring the phone, but callers were never there when I answered. Their call always ended up in voicemail. (Setting up Port Forwarding and Inbound Filters resolved this.)
I have called Teleblend Support on a few occasions but gave up due to the wait time. I have had success calling the billing number a few times. These calls are normally answered within 5-10 minutes and the Teleblend Business reps are always congenial and try to solve my issues. Unfortunately, they have yet to resolve a request on the first call.
As mentioned previously, I transferred the Signature line away from Teleblend in August but it continues to be billed to me. On my latest call to Teleblend (Nov 30), I was told that my next bill shows that I am no longer being charged for that line. Unfortunately, there is no way to prove this since Teleblend does not send out a copy of their Bill and does not provide anyway for customers to view their bill online! I just have to wait and view my next Credit Card statement to ensure they have corrected this.
While all of my original SunRocket features are still working under Teleblend service, the Teleblend web based account management system is minimal compared to SunRocket's. And, while TB management originally indicated that they would keep us updated on status and future offerings, the lastest Blog on the website is dated in Aug; the lasted News is from July; and the FAQ's were last touched on Sep 5th.
While the call quality is great, and the system has been fairly reliable, I still recommed avoiding this company until they improve customer service (Tech Support, Billing, and the Web Admin).
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Teleblend
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once more voip teleblend?
