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Review by btheb 
member for 252 days, 3 visits, last login: 240 days ago
lodged 252 days ago
 Danville,Contra Costa,CA
 $25 per month about 5 days "I'm done with these crooks" "Once they have your credit card they won't stop charging" "Run from them no matter how good it sounds"
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Joined their domestic plus service 15.95 + taxes etc. the plus part was supposed to be unlimited international calling.. I checked in advance with the sales rep to confirm the number I was going to call would work.Specifically. they said it would then when it didn't charged me extra for the calls and a cancellation fee of $40. Around a hundred bucks for six days of service.
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Review by dennisburow
(review was emailed from domain empirera.com)
lodged 254 days ago
- Danville,Contra Costa,CA
- $25 per month
- "good tech support couldn't get incoming calls at first. tech fixed it fast"
- "the company is unscrupulous, Charged me for a plan that didn't work charged to cancel"
- "Do not do business with these people they refuse to fix their mistakes."
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I am going to make this short. I signed up for their Domestic Plus program after talking for an hour to a sales rep and specifically confirming that the number I was going to be dialing would be covered under their program for unlimited calling. Well 3 days into it I check my call summary and I 'm being charged extra for dialing the number I confirmed would be covered. Asked for a refund. NO for the charges to be eliminated No and was charged an extra $40 for cancelling. I am disputing the calls on credit card. My experence with Teleblend was like stepping in a pile of dog doo.
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Review by baltar
member for 4.8 years, 12 visits, last login: 1.7 years ago
lodged 1.7 years ago
- West Palm Beach,Palm Beach,FL
- $65 per month
- (12 month contract)
- about 40 days
- "sometimes it connects"
- "Most of the time it does not connect. Their support is horrible."
- "Go with someone else."
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I am currently on teleblend service. I have their package that allows dialing to india unlimited.
I switched from Vonage, and I remember it took over a month to get the number moved from Vonage to Teleblend - 40 days without phone at all in that time.
Once I was in, I find out that their service is horribly unreliable. Sometimes I would call and get through to numbers in India or Trinidad. Sometimes, I would call and get silence, or tones and no connection, and sometimes I would call and get someone talking to me but they cant hear me, or vice versa. Their support is very slow - I can submit a ticket online, but no one will follow up until at least a week has passed.
Online chat and phone is not 24 hours - its more like banking hours, so if you have teleblend problems, expect to take a day off work to get it resolved or wait about a week before someone calls to respond to the ticket.
One time - I had problems dialing out to any phone number - and this was around 6pm and teleblend phone support/chat was closed. I submitted a ticket. I never got a response or a call from them - but eventually I was able to get service after about 3-4 days passed.
This brings me to my other point - expect periodic outages lasting a day or more when it goes down. its best to just wait it out rather than contacting someone, you will never get a person unless you are on vacation that day or something.
Another nagging problem is whenever I dial someone internationally - I can literally count exactly 60 minutes and it disconnects - every time. You never get a call lasting longer than 60 minutes - not by even a second. I can just redial and get through but its irritating.
Whats worse is I pay about 30 bucks for dialing to India - Vonage has the same deal but for 15.. I cant switch since i am stuck in contract hell.
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Review by swinger123
member for 2.1 years, 2 visits, last login: 2.1 years ago
lodged 2.1 years ago
- Omaha,Douglas,NE
- $19 per month
- about 30 days
- "Inexpensive. Good quality sound. Free caller ID. Computer doesn't have to be on."
- "Just raised rates. Don't offer yearly plan for existing customers."
- "Good, cheap phone service."
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Inexpensive. Good quality sound. Free caller ID. Computer doesn't have to be on.
Unfortunately, they just raised the rates and don't offer a yearly deal for existing customers.
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 Review by R1
member for 8.9 years, 220 visits, last login: 1.3 years ago
lodged 2.3 years ago
- Buffalo Grove,Lake,IL
- $16 per month
- (month by month)
- about 365 days
- "Cheap service and has been stable lately."
- "Cheap Innomedia SIP device that overheats."
- "It's worth a try."
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It would be nice if I could use another SIP device with it.
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Review by testQ
member for 7.2 years, 87 visits, last login: 2.3 years ago
lodged 2.3 years ago
- Reston,Fairfax,VA
- $54 per month
- (month by month)
- about 999 days
- "Nothing"
- "Worst Service, Worst Tech and Customer Support"
- "Get away from these (Sunrocket and Teleblend robbers) as soon as you can"
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They could not able to provide a service that you can use for local/international calls.
Someone can argue that the internation calls via voip may be unreliable. Trust me, you will be very disappointed when you make a call, the other party says can you call using you land line or some other phone service and tells you "Thank God" You sound much better, when you call them back using you cell phone.
Bottom line is your cell phone calls are way better than the "Teleblend Phone Calls". Do not let the techs fool you that, the service issues are due to internet connection. As I have 20/10 Mbps and other VOIP services works great with the same internet where as this POS does not.
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Review by shareef777
member for 9.2 years, 61 visits, last login: 1.8 years ago
lodged 2.7 years ago
- Worth,Cook,IL
- $16 per month
- (12 month contract)
- about 365 days
- "Low cost."
- "Horrible customer service."
- "Not worth the headache."
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I signed up with Teleblend in early January, and faxed in my agreement to port my number the day after. I emailed a week later asking for the status, and was told that no fax was received. I faxed the document again with the same result (nothing received). I asked if I could email the document, but was told that they couldn't receive attachments. An internet based company can't receive email attachments!? I asked for a refund, but none was given. Had to go thru my credit card company to get a refund.
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 Review by howieh
member for 11.5 years, 7601 visits, last login: a few hours ago
updated 2.9 years ago
- Metuchen,Middlesex,NJ
- $16 per month
- (month by month)
- "Cheap - about $16 per month, reliable, good voice quality"
- "None currently - I have not had any service problems in some time now"
- "I stayed with them after they took over Sunrocket and I am glad that I did."
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TeleBlend took over Sunrocket accounts when the Sunrocket crashed and burned. My service was already active and that is why I have '0' days for setup. The service was some what shaky during July and August of 2007. I don't believe that I have experienced any outages during 2008. I have not had any problems or the need to contact customer service and therefore cannot speak of their performance.
It is now 2009 and I continue to be very pleased with the service. Due to a failing router in my home network, I had to reassemble my network and decided to try the AC211 immediately after my cable modem and before my new router. I was both pleased and surprised to see that I still get real close to the 15 / 2 speeds that my ISP provides.
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 Review by tangojoker
member for 8 years, 2230 visits, last login: 1.3 years ago
updated 3.3 years ago
- Federal Way,King,WA
- Contract price not specified.
- "Quick & easy cancellation"
- "intermitent call quality"
- "no issues"
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i was one of the many who rolled over from sunrocket to Teleblend.
after being with them i decided to take up the T Mobile @ home service. i got a free router and was cheaper too.
called up Teleblend after the phone number was ported. The Lady CSR was polite and understanding. she asked me if i wanted to continue if a special was provided. i declined. i was asked if i was going to port my number. i said yes and it was done.
i confirmed if any fees were due and was told no.
i have read many bad about porting and cancellation. None so far. i was happy with this experience. will update if anything changes.
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Review by VictorWI
member for 8.7 years, 320 visits, last login: 143 days ago
updated 3.6 years ago
- Greendale,Milwaukee,WI
- $16 per month
- "Inexpensive, finally taking new customers"
- "Nothing at the moment"
- "Give them a try."
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As a Sunrocket customer left in the dust when they collapsed I took up Teleblend's offer to complete my Sunrocket term at a reduced rate. The e-mail sent to me by Sunrocket's liquidators said I could keep my equipment and everything would switch over automatically. In reality it did. I've never had to do more than unplug my Sunrocket emblazoned Gizmo a few times and my service has continued. They've had outages and continue to. I've been with them a month and I have been without service for two days and the service is out again as I type. Teleblend needs to get their act together and soon if they want to hold onto customers. When the service is up the quality is good - as good as Sunrocket ever was. You get what you pay for and my hope is that Teleblend rights there listing ship and irons out the inherent bugs in a new provider quickly and I can go back to not worrying day to day whether my phone is going to work.
UPDATE: It has been 3 weeks since I first posted my review. I still have an issue with one number I try to call and I don't always hear it ring even though it does on their end but I just recently submitted a trouble ticket for it so we will see if and how quickly I get a resolution to it. Other than that my service has been stable, reliable and of great quality. I am not a heavy phone user (a couple dozen calls a week tops) but I do use long distance and local calling - no international. In reading the forums I am not alone in my satisfaction but I appear to be in the minority. Then again, people who are satisfied with their service do not tend to post "good job" messages to the forum. Anyway, YMMV but if you want cheap VoIP give them a try.
UPDATE: October 6, 2007. My only ticket has been resolved and my services from Teleblend now compare with or are better than what I had with Sunrocket. I have updated my review as appropriate.
UPDATE: June 26, 2008. I've not had any issues with Teleblend in months. The phone is rock solid. Call quality is great. They've finally announced the acceptance of new customers so we will see how things go with that.
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