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Review by zbestwun2001 See Profile

  • Location: Van Nuys, Los Angeles, CA, USA
  • Cost: $37 per month
  • Install: about 1 days
Terrible call quality
months with no connection at a time
pass
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Teleblend is over priced and under staffed. No way to get a hold of them on the phone.
There are probably three people running the entire site.
It's too bad, because a year ago they were coming back around and lost it.

member for 18.3 years, 1809 visits, last login: 7.3 years ago
updated 8 years ago


zbestwun2001
join:2005-12-08
Van Nuys, CA

zbestwun2001

Member

Good bye Teleblend

I just couldn't take it anymore....weeks at a time with no service.
I told them good bye and went with Sonic.net through my ISL DSLXtreme.
My speed has doubled and I don't have to deal with those people that don't even have a phone number to talk to them... In short Teleblend Sucks big time. I have all the features that Teleblend had and it's cheaper. My ISP plus unlimited dialing and $8 over seas.






Review by almacloudy See Profile

  • Location: Silver Spring, Montgomery, MD, USA
  • Business customer Business customer
  • Cost: $43 per month (month by month)
  • Install: about 12 days
was cheap price in the beginning,
unreliable, raising prices while service got worse, more expensive than other VOIP, dishonest
Teleblend is not interested in their customers...just the money
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I signed with with Sunrocket and then was transfered to Teleblend more than 7 years ago. I started because of the price was good and the install pretty easy, but since teleblend took over the service has gone down while the prices continue to rise. Save your money and find a company that values the customer. I don't understand why teleblend makes it so hard to communicate with their company. I tried to contact teleblend via phone and email over for several weeks but no response from teleblend. There is no way to directly talk with someone the phone or even via a chat session, therefore there was no easy way to cancel my service. I felt trapped with the service and when I call the teleblend offices, I just get a voice message stating that if I leave an email someone will "promptly" respond. Well it has been several weeks and many calls/email later and nobody has replied from Teleblend. It seemed like the only way to get teleblends attention was when I removed my billing auto-payment info from the teleblend system to cancel my service. Even after removing my credit card info from their system and autopay, they went ahead and used my previous credit card info and charged my card for the next month of service! They had not right to billed my account without my authorization... that is fraud! All you have to do is answer you phone or reply to your customers emails. I can think of several other VOIP service providers that are less expensive, reliable and honest... don't waste your time and money with teleblend. if you do sign up for their service...good luck trying to cancel once they have all of your credit card info.

member for 9.3 years, driveby review (so far)
lodged 9.3 years ago


Review by Underwriter See Profile

  • Location: Nashville, Davidson, TN, USA
  • Cost: $20 per month
Unacceptable customer service.
It was a good company in 2005, but NOT now!
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I had been a customer since 2005 until very recently. I had the black box since that time. It stopped working so I call tech support. They insisted it was my phones, not their box. My phones worked at the homes of my friends, but that was not good adequate for them. After weeks of poor service, we could not make or receive any calls. We asked that they send us a new box, but they hung up on my wife. We terminated the account.

I got my new box from the new service and guess what! My phones work. Yes, the same phones they insisted were defective. Do NOT look here for customer service. They must have the old Sunrocket employees and managers!

member for 10.8 years, 2 visits, last login: 10.7 years ago
updated 10.8 years ago


Review by btheb See Profile

  • Location: Danville, Contra Costa, CA, USA
  • Cost: $25 per month
  • Install: about 5 days
I'm done with these crooks
Once they have your credit card they won't stop charging
Run from them no matter how good it sounds
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Joined their domestic plus service 15.95 + taxes etc. the plus part was supposed to be unlimited international calling.. I checked in advance with the sales rep to confirm the number I was going to call would work.Specifically. they said it would then when it didn't charged me extra for the calls and a cancellation fee of $40. Around a hundred bucks for six days of service.

member for 12.8 years, 3 visits, last login: 12.7 years ago
lodged 12.8 years ago







Review by dennisburow

  • Location: Danville, Contra Costa, CA, USA
  • Cost: $25 per month
good tech support couldn't get incoming calls at first. tech fixed it fast
the company is unscrupulous, Charged me for a plan that didn't work charged to cancel
Do not do business with these people they refuse to fix their mistakes.
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I am going to make this short. I signed up for their Domestic Plus program after talking for an hour to a sales rep and specifically confirming that the number I was going to be dialing would be covered under their program for unlimited calling. Well 3 days into it I check my call summary and I 'm being charged extra for dialing the number I confirmed would be covered. Asked for a refund. NO for the charges to be eliminated No and was charged an extra $40 for cancelling. I am disputing the calls on credit card. My experence with Teleblend was like stepping in a pile of dog doo.



(review was emailed from domain empirera.com)
lodged 12.8 years ago


Review by baltar1 See Profile

  • Location: West Palm Beach, Palm Beach, FL, USA
  • Cost: $65 per month (12 month contract)
  • Install: about 40 days
sometimes it connects
Most of the time it does not connect. Their support is horrible.
Go with someone else.
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I am currently on teleblend service. I have their package that allows dialing to india unlimited.

I switched from Vonage, and I remember it took over a month to get the number moved from Vonage to Teleblend - 40 days without phone at all in that time.

Once I was in, I find out that their service is horribly unreliable. Sometimes I would call and get through to numbers in India or Trinidad. Sometimes, I would call and get silence, or tones and no connection, and sometimes I would call and get someone talking to me but they cant hear me, or vice versa. Their support is very slow - I can submit a ticket online, but no one will follow up until at least a week has passed.

Online chat and phone is not 24 hours - its more like banking hours, so if you have teleblend problems, expect to take a day off work to get it resolved or wait about a week before someone calls to respond to the ticket.

One time - I had problems dialing out to any phone number - and this was around 6pm and teleblend phone support/chat was closed. I submitted a ticket. I never got a response or a call from them - but eventually I was able to get service after about 3-4 days passed.

This brings me to my other point - expect periodic outages lasting a day or more when it goes down. its best to just wait it out rather than contacting someone, you will never get a person unless you are on vacation that day or something.

Another nagging problem is whenever I dial someone internationally - I can literally count exactly 60 minutes and it disconnects - every time. You never get a call lasting longer than 60 minutes - not by even a second. I can just redial and get through but its irritating.

Whats worse is I pay about 30 bucks for dialing to India - Vonage has the same deal but for 15.. I cant switch since i am stuck in contract hell.

member for 17 years, 12 visits, last login: 13.8 years ago
lodged 13.8 years ago


Review by swinger123 See Profile

  • Location: Omaha, Douglas, NE, USA
  • Cost: $19 per month
  • Install: about 30 days
Inexpensive. Good quality sound. Free caller ID. Computer doesn't have to be on.
Just raised rates. Don't offer yearly plan for existing customers.
Good, cheap phone service.
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Inexpensive. Good quality sound. Free caller ID. Computer doesn't have to be on.

Unfortunately, they just raised the rates and don't offer a yearly deal for existing customers.

member for 14.3 years, 2 visits, last login: 14.2 years ago
lodged 14.2 years ago







Review by R1019 See Profile

  • Location: Buffalo Grove, Lake, IL, USA
  • Cost: $16 per month (month by month)
  • Install: about 365 days
Cheap service and has been stable lately.
Cheap Innomedia SIP device that overheats.
It's worth a try.
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It would be nice if I could use another SIP device with it.

member for 21 years, 220 visits, last login: 13.4 years ago
lodged 14.4 years ago







Review by testQ See Profile

  • Location: Reston, Fairfax, VA, USA
  • Cost: $54 per month (month by month)
  • Install: about 999 days
Nothing
Worst Service, Worst Tech and Customer Support
Get away from these (Sunrocket and Teleblend robbers) as soon as you can
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They could not able to provide a service that you can use for local/international calls.

Someone can argue that the internation calls via voip may be unreliable. Trust me, you will be very disappointed when you make a call, the other party says can you call using you land line or some other phone service and tells you "Thank God" You sound much better, when you call them back using you cell phone.

Bottom line is your cell phone calls are way better than the "Teleblend Phone Calls". Do not let the techs fool you that, the service issues are due to internet connection. As I have 20/10 Mbps and other VOIP services works great with the same internet where as this POS does not.


member for 19.3 years, 87 visits, last login: 14.4 years ago
lodged 14.4 years ago


Review by shareef777 See Profile

  • Location: Worth, Cook, IL, USA
  • Cost: $16 per month (12 month contract)
  • Install: about 365 days
Low cost.
Horrible customer service.
Not worth the headache.
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I signed up with Teleblend in early January, and faxed in my agreement to port my number the day after. I emailed a week later asking for the status, and was told that no fax was received. I faxed the document again with the same result (nothing received). I asked if I could email the document, but was told that they couldn't receive attachments. An internet based company can't receive email attachments!? I asked for a refund, but none was given. Had to go thru my credit card company to get a refund.

member for 21.4 years, 63 visits, last login: 5.8 years ago
lodged 14.9 years ago

PX Eliezer704
Premium Member
join:2008-08-09
Hutt River

1 recommendation

PX Eliezer704

Premium Member

Oy.

Sounds like you came out lucky in the end! Better that they did not port your number!