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Review by danharley 
UPDATED: 1.9 years ago
member for 5.1 years, 96 visits, last login: 1 days ago
 Apple Valley,San Bernardino,CA
 $13 per month (month by month)
 about 40 days
 "Temporarily had phone service after SunRocket took a dive"
 "No longer have phone service, cannot contact customer support, customer support tickets not being responded to"
 "I'm in telephone HELL"
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Putting it bluntly, I made a big mistake choosing TeleBlend as a preferred service after leaving SunRocket.
My phone services was partially operational after choosing TeleBlend as the preferred provider after SunRocket. My phone service went completely dead on or around 08/08/2007. It was a nightmare trying to get a hold of tech support. However, tech support has been easier to contact recently.
Tech support is worthless. They have no clue what is going on. They make promises that aren't kept. It almost makes me cry when I call them, because I feel like I'm being held hostage by their company.
DO NOT CHOOSE TELEBLEND!
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 Review by zbestwun2001
UPDATED: 1.9 years ago
member for 4 years, 577 visits, last login: 1 days ago
Van Nuys,Los Angeles,CA
$15 per month
about 1 days
"call quality, reliability, cost"
"getting better"
"try it"
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Teleblend has improved greatly, I would give it a try .
Good bang for the buck!
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Review by Cogdis
UPDATED: 1.9 years ago
member for 2.7 years, 992 visits, last login: 1 days ago
Floral Park,Nassau,NY
$15 per month
"BYOD, no activation fee or contract, 12.95/mo"
"Major problems during month of service"
"Service was bad during the month we had it. Has improved since."
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We only used teleblend for about a month after sunrocket blew up.
They were still having trouble getting things together, so we gave up and left.
A relative kept the service and says it's now back to sunrocket reliability.
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Review by need2know
Posted: 2 years ago
member for 2 years, 19 visits, last login: 41 days ago
Vienna,Fairfax,VA
$21 per month (month by month)
"When its UP, call quality is great."
"Occasional service hiccups. Tech Support hard to reach by phone or web."
"I recommed avoiding this company until they improve customer service."
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In July 07 I accepted service with Teleblend (TB), after SunRocket (SR) closed down. I was able to keep my original Primary and Signature numbers and didn't require any new equipment so the transition of service to TB was seamless.
After the transfer to TB, a few unknown network problems knocked both lines out, so I transferred my Signature number back to a POTS line, and just kept one line with TB. Virtually all of my service issues were able to be dealt with by recycling my GIZMO.
- GIZMO (Innomedia MTA 6328-2Re) Image Version V3.0.77 is placed behind my router which worked fine until I upgraded my router to a Dlink DIR-655.
FYI- After upgrading the router, I had dialtone, but outbound calls resulted in a fast busy signal after about 60 seconds. Inbound calls would ring the phone, but callers were never there when I answered. Their call always ended up in voicemail. (Setting up Port Forwarding and Inbound Filters resolved this.)
I have called Teleblend Support on a few occasions but gave up due to the wait time. I have had success calling the billing number a few times. These calls are normally answered within 5-10 minutes and the Teleblend Business reps are always congenial and try to solve my issues. Unfortunately, they have yet to resolve a request on the first call.
As mentioned previously, I transferred the Signature line away from Teleblend in August but it continues to be billed to me. On my latest call to Teleblend (Nov 30), I was told that my next bill shows that I am no longer being charged for that line. Unfortunately, there is no way to prove this since Teleblend does not send out a copy of their Bill and does not provide anyway for customers to view their bill online! I just have to wait and view my next Credit Card statement to ensure they have corrected this.
While all of my original SunRocket features are still working under Teleblend service, the Teleblend web based account management system is minimal compared to SunRocket's. And, while TB management originally indicated that they would keep us updated on status and future offerings, the lastest Blog on the website is dated in Aug; the lasted News is from July; and the FAQ's were last touched on Sep 5th.
While the call quality is great, and the system has been fairly reliable, I still recommed avoiding this company until they improve customer service (Tech Support, Billing, and the Web Admin).
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Review by GoHardGoDeep
Posted: 2 years ago
member for 2.3 years, 76 visits, last login: 1.2 years ago
Rio Rancho,Sandoval,NM
$12 per month
about 5 days
"Price, Features, Didn't have to move services"
"Lost Inbound service for a week or so."
"Can't beat the price and it works"
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Since the move there has been some pretty big hiccups. There is not doubt about that. Though, once everything had calmed down, things are very smooth. I have had no problems making or receiving calls. The website looks like the old one, but I really don't use any of those features, and what do I care its the same as before.
I'm happy as long as I don't have to pay more than what I would have at Sunrocket or anywhere else.
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Review by bohemian
UPDATED: 2 years ago
member for 2.5 years, 25 visits, last login: 1.1 years ago
New Brunswick,Middlesex,NJ
$16 per month (4 month contract)
"absolutely none"
"web-site problems, customer service horror, network/technical horror, no incoming calls, unresolved tickets"
"Run away from teleblend or Help to shut it down"
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Teleblend is the biggest nightmare in my life for last 4 months (since Aug 2007). I transfered my SunRocket account to Teleblend in hurry - a big mistake. From day one (and till today) I am not able to receive INCOMING CALLS. I have created at least 8 tickets about them and they were closed without any resolution and letting me know about it. AUTO PAY option at web-site is another mistake. I can't change AUTO PAY option using their web-sites. I have called Customer/Tech support several times and had to hang up after 30+ minutes waiting. I have reached twice after waiting 45+ minutes. Both support calls didn't solve my not-receiving-incoming-calls problem. After getting frustrated for 3 months with Teleblend switched to another VOIP service and after a month Teleblend is still not porting my number to switched carrier. Meanwhile, their AUTO PAY bill option is charging me automatically per month. I just tried to submit ticket about removing AUTO PAY option their web-site crashed now at »https://www.myteleblend.net/billcenter.n···ons.aspx
Current Auto Bill Status: Enrolled
I mean Teleblend is not even product. Any product should go through basic quality assurance test before putting it in market. Teleblend hasn't even done that.
Conclusion: Run away from Teleblend or Help to shut it down
You can file a complaint to FCC at »www.fcc.gov/cgb/complaints.html
Email: General complaints - fccinfo@fcc.gov
Phone:
1-888-CALL-FCC (1-888-225-5322) voice
1-888-TELL- FCC (1-888-835-5322) TTY
FCC's staff is available 8 a.m. to 5:30 p.m. EST (Mon-Fri) to answer your questions and assist you in filing a complaint.
Followup comments:  
BMZ
@comcast.net
| Teleblend: run away My experience has been very similar; but in many ways worse, I had a home office teleblend line that greeted my business calls with: "This account is no longer valid." But don't bother contacting the government, they won't help. We need to gather a group together and SUE Teleblend. | |
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Arvy
@ucf.edu
| Teleblend -the worst customer service of the century !!! I have very similar experience. No incoming calls since signing up. No outgoing calls beginning this month(Nov '07). The line is completely dead. Tickets are closed in few days without resolving the issue. Customer service after 45min wait time goes to message. Autosign up and the card is charged every month. Luckily I was able to talk to my credit card & defer charges. It is a pain in the back. I wish I could talk to the owner & let him have a bad day. Atleast s/he prefers one after taking hours of time for nothing. | |
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MannyE
@pacbell.net
| Re: Teleblend -the worst customer service of the century !!! Exactly the same thing is happening with me. Transferred in July, and it was a BIG MISTAKE !!!. After 6 weeks of poor service, i finally transferred to another service provider (Joiphone... EXCELLENT service and rates)but have been waiting 10 weeks and number has not ported yet. Cannot reach Teleblend by phone or email (just useless trouble tickets that get ignored without further action). Can't even get through to them to cancel the service.
Also being charged for calls to Canada that are supposed to be included in monthly rate (again trouble tickets do not get actioned). Today sent a complaint to the FCC. | |
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AHS
@comcast.net
| Re: Teleblend -the worst customer service of the century !!! The same happened to me. Just useless trouble tickets and virtually no employee answering phones. Hence you cannot talk to these people. Phone porting has not happened after 2 billing cycles. I canceled the service via a trouble ticket (useless again) and I will instruct the credit card company to dispute the coming charge. In other words drop your number, cancel service and refuse payment. These guys Should be out of business within the next 6-12 months. | |
| GoHardGoDeep
join:2007-07-18
Rio Rancho, NM
| hmmmmm. Wow.. All anonymous postings. Interesting. Actually I have had no problems. Yes, I did lose inbound service for a while, but it came back and I have had no problems since.
I'm paying 12.95 for telephone service. I can't expect everything to work perfect. If I wanted that, I would pay 150.00 a month and have SLA based guaranteed uptime telephone lines. | |
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Review by tallpole
Posted: 2.1 years ago
member for 3.2 years, 18 visits, last login: 1.7 years ago
Colorado Springs,El Paso,CO
$15 per month
"Voice Quality"
"Website"
"Works for now"
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I guess that I am one of the few that have had a decent experience with Teleblend. I had dropouts in service in the first few weeks, but lately the service has been great.
I noticed today that they have finally moved the account management from sunrocket.com to teleblend.com. Although, now you have two login links on their page one to the dippy teleblend account manager and the other to a modified version of the Sunrocket account manager.
I haven't had any experience with tech support so I'll rate them at 50%.
I'm still in the wait-and-see camp for now.
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Review by twinwoods
UPDATED: 2.1 years ago
member for 8 years, 126 visits, last login: 1.2 years ago
Teaneck,Bergen,NJ
$25 per month
"maybe cheap"
"no customer reply for 60 days, still"
"cancel it, if they can take my call"
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I have 2 numbers so it adds up.
$3 international call credit disappears mythically. Got charge for that promised $3 credit. Scam!
All calls went to black hole, and online tickets never reply and closed directly. I can't make calls (as of Oct. 2, 2007) for a week, can't get a person to talk. VERY FRUSTRATED. Stay AWAY I just learned they are closing again in 3 month.
»voipservices.tmcnet.com/feature/···cket.htm
Why the government do nothing to these bad business?
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Review by ryeny3
UPDATED: 2.2 years ago
member for 5.5 years, 22 visits, last login: 271 days ago
Rye,Westchester,NY
Contract price not specified. (month by month)
"None"
"Everything"
"Avoid"
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My service never worked properly. Callers were disconnected after a few seconds. Requests for help received automated responses or a notice that my issue had been escalated.
I ported away, but TB took back my numbers. While I was waiting to permanently port away, incoming callers heard a disconnect message.
When I called tech support, the representatives were unable to evaluate problems. Instead, tech support entered tickets. I don't believe I received a response to any of these tickets. In contrast, the billing department was able to issue a refund and cancel my account.
Update: I spoke too soon. I had two accounts with TB. After I canceled, I was charged for another month of service on one account. Also, the refunds I received last month due to a lack of service were added to the invoices of each account. In addition, a "Loyalty Discount" of $6.48 was added to the bill on one account.
When I called billing, I was told that someone would call back in a couple of hours. Obviously, nobody called. I disputed the charge with AMEX.
Update 2: TB canceled my accounts and refunded my payments.
Followup comments: MomsHugs
Premium
join:2006-11-05
Athens, GA
| Canceling Teleblend Good to hear TB can do something - even if its cancelling!
Signed on w/TeleBlend on 7/21 from SunRocket. Trouble tkt on 7/29 (calls go through, but not voice packets) - total of 4 tkts for same problem until CSR finally combined into one on 9/2. Problem continues as of today (9/12) & still no response from tech support. TB billed 2 mo. for NO service & does not allow disabling of autobill online nor cancellation!
Fed up w/TeleBlend & taking cable offer. I was big on VOIP & SunRocket but now soured on VOIP. Too bad... lots of friends/family waiting to see how it worked out. It will take a long time to convince me or them to try it again. | |
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 Review by arubba
UPDATED: 2.2 years ago
member for 9.7 years, 214 visits, last login: 74 days ago
Marlton,Burlington,NJ
$15 per month
"None to speak of as my phones have not worked for 40 and 52 days!"
"Poor Customer Service, No Esculation available, CSR's just answer phones and can not help."
"Teleblend is not ready for the VOIP business"
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I was a Sunrocket Customer who chose to go to Teleblend as the easiest way to continue VOIP phone service when Sunrocket decided to terminate service. Packet8 was also suggested by Sunrocket but new hardware was required. Later I learned that
Teleblend paid for this recommendation.
I created two accounts on 7/19/07 and my phones continued to work until 8/04/07 when Sunrocket pulled all their hardware. To date, twenty-four days (24 days) later, I have been without any incoming call capabilities and intermittent outgoing capabilities. Multiple service calls (trouble tickets) have been logged and to this date NOT ONE RETURN CALL FROM ANYONE AT TELEBLEND has been provided.
Their Customer Service Reps range from helpful to rude but the bottom line is that no one has any information to provide about any open ticket. The standard reply is that they will log another call, and/or mark it urgent and someone with call back. THAT CALL NEVER COMES!!!. No escalation process is available above logging a trouble ticket. Supervisors on duty are also taking and logging trouble tickets. Management above that level is not available.
Teleblend had no problem billing me for month two on each account 8/18/07 even though they had not provided promised services to that date. Again, calls were logged to request a refund, yet to date, no refund has been provided on either account. I am still waiting for someone to call me back about that as well.
Today have decided to try another VOIP company and attempted to reach two. I was one hold for 30+ minutes for one and hung up and was on hold again attempting to reach a second. Finally I decided to call Verizon to re-activate my COPPER phone lines. The Customer Service Rep, answered quickly, was helpful, re-opened my accounts, provided a cost competitive package and told me that the PORTIING of my number would occur in 9 days. Of course, they tried to pitch the Verizon FIOS but I
advised them for the moment, I just wanted working phones. I have already made tentative plans to make the Verizon FIOS move in December.....
Goodbye Teleblend VOIP, Hello Verizon........GLAD TO BE BACK!!
Today, Aug 31th is the 27th day with no change in service, NO RETURN CALLS FROM TELEBLEND and hopefully, only 6 days left before I reconnect with Verizon......
Today, Sept 1st is the 28th day with no change in service, YES, the beginning of week 5. To date NO RETURN CALLS HAVE BEEN RECEIVED FROM TELEBLEND and hopefully, only 5 days left before I reconnect with Verizon copper......
DAY 30 (SEPT 3rd) and NO CALLS FROM TELEBLEND.... I can't believe that any company would fail to contact a customer with outstanding issues if for no reason but to provide a progress report. There is NO PROGRESS here, TELEBLEND has failed to provide the promised services and their lack of response proves that they just don't care!
Only 3 days until Verizon picks my numbers back up and hopefully working phones again......
Today, Sept 5th, Verizon contacted me today to advise me that Teleblend has been NON-RESPONSIVE to their requests to PORT my phone numbers back to them. Not surprising for a company who has not contacted me in 33 days not to respond to this request as well. I have again contacted Teleblend and spoke to a Supervisor, Greg who assured me that he would follow-up. I believe this will again fall in to the same TELEBLEND BLACK HOLE but hope for the best. Verizon has moved the install date another week...... Sept 12th will be the 40th day in Teleblend hell....
HAPPY DAYS ARE HEAR AGAIN!! After 40 days and 52 days respectively, I am completely back on Verizon Copper with my two original phone numbers. I do have plans to move to Verizon FIOS in the near future. Expect for some Auto Billing and Refund issues still pending with Teleblend, I am out of there!!
If you are considering Teleblend, read, read, read before making a move to them. Although many customers state they have had acceptable service, many more have not and I am one of those. Good Luck To ALL!
Followup comments: MomsHugs
Premium
join:2006-11-05
Athens, GA
| TeleBlend Not Working after 2 mo. Signed on w/TeleBlend on 7/21 from SunRocket. Trouble tkt on 7/29 (calls go through, but not voice packets) - total of 4 tkts for same problem until CSR finally combined into one on 9/2. Problem continues as of today (9/12) & still no response from tech support. TB billed 2 mo. for NO service & does not allow disabling of autobill online nor cancellation!
Fed up w/TeleBlend & taking cable offer. I was big on VOIP & SunRocket but now soured on VOIP. Too bad... lots of friends/family waiting to see how it worked out. It will take a long time to convince me or them to try it again. | |
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arubba
join:2000-03-16
Marlton, NJ
 ·Verizon FIOS
| Re: TeleBlend Not Working after 2 mo. MomsHugs,
Sorry to hear you are also a member of the Teleblend VOIP HELL CLUB. It is beyond comprehension that in the 40+ days I had NO Incoming service along with the number of tickets ( at least a dozen ) that TB never had time to give me a call. I was told on a number of occasions that they were "very busy" working customer issues and finally yesterday, I told them that it was hard to believe that in the 40 days that they could not find the time to give me at least one return call for two failing phone lines. The standard issue by the CSR's was that they were sorry.
Verizon has reconnected my one line with the second coming soon. I will NEVER consider VOIP with a smaller company again.
I am sure that everyone who reads this is wondering why I had not made the move away from TB sooner but I did not for two reasons. One, I did not want to loose either of my two phone numbers which were actually in a never-never land condition and Two, I was wish full enough to think that TB might actually be working my issues and the "FIX" was just a day away.
I had also set both of my accounts to DISABLE AUTO BILLING/PAYMENT just last week and yesterday found the one account returned to AUTO PAY with this feature no longer customer adjustable... TB is just bad news and my suggestion to anyone is to just stay away.
When you can, you too should make the move away from TB | |
|
DelawareUser
@athenet.net
| No Problems With Teleblend I must admit the first couple of weeks after the conversion from Sunrocket to Teleblend, I was wondering if this Teleblend thing was really gonna work. There were times when the phone line didn't work, or callers received a "this phone is not in service" recording. But I thought I would give it some time, and I'm glad I did! Since those first two weeks, I have yet to have any problems with my service. I make calls whenever I want with no problem, and receive calls the same way. What more could ask for for $12.00 a month? | |
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arubba
join:2000-03-16
Marlton, NJ
·Verizon FIOS
| Re: No Problems With Teleblend I am happy for you...!!!
40 days without a working phone is a real pain in the a$%... When TB failed to respond to any of my logged tickets, it upset me. I called almost daily looking for status and was advised they they are working as fast as they can to resolve "my" issues. Some 35+ days into this, I was told that they just needed a bit more information so they could START working my problem. Remember, no one ever called, no one told me with each phone call that there was missing info. I provided my MAC addresses at least 3 times and it never seemed to get into my records...
The whole experience was just frustrating..
I now have one line back on Verizon copper and the second should be reconnected on Monday. That is 40 and 52 days respectively without working numbers...
I got squat for my $12.00 plus tax (15.71) but headaches....
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Mglin
@rr.com
| Here's a Teleblend Tale Signed with Teleblend after the first 'we're going down" Sunrocket email - figured seamless transition would be a good thing. 2 days afterward, the virtual number we had for my wife's business, which is heavily dependent on phone calls to set appointments, stopped working completely. Needless to say my irritation with the sudden lack of any feature set at all paled in comparison to this. First CS call - "will be resolved in 48 to 72 hours". Second CS call 3 days later - "hmmm.... he didn't put any notes in the system..we're supposed to put notes in the system..it looks like someone removed your area code for this number..is that something you did?" Me - politely - "why the &@$ would I do that?" Left at "should be an easy fix - 48 to 72 hours". Blood pressure rising but decided to give them one last opportunity while watching my wife's cell bill go through the roof. Third - and last - CS call three days later - "might take up to 30 days to fix". After I not-so-calmly asked why I'd been told 48 to 72 hours by 2 different people in the past week how & why it could have suddenly morphed into 30 days, the rep actually got angry and said that the people dealing with these problems are working night & day, never leave the office, don't see their families, POW'S apparently. Perhaps all this should have been thought of before you people decided to take this task on, I asked? Why would you for one minute think any customer would care to hear about anything like that? What kind of customer service department is this? Silence..then click. Unbelievable.
I've since switched to VOIP.com, great company, great service.
PS on Teleblend - after my number was ported to VOIP & I advised them to cancel my service - I tried to log in to their "web site", was denied, & figured I was done with them forever - until I noticed the charge on my Discover Card. Somehow, someone there reactivated my account, enrolled me in their auto bill pay service, & charged me in early Sept. This is beyond the bounds of the comic ineptitude of a lousy company - it's fraud, plain & simple. Discover is investigating, & in the meantime I logged in to my mysteriously reopened account & sent 3 trouble tickets detailing the problem. All were summarily closed by Teleblend without response. The kicker (as if more is needed)? They charged my Discover Card AGAIN, just today.
Anyone reading this that's still with Teleblend, all I can say is, your day will come. | |
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arubba
join:2000-03-16
Marlton, NJ
·Verizon FIOS
| Re: Here's a Teleblend Tale Thanks for your tale. Very similar to mine although I did not try to go into detail as my entries would be volumes and not a few paragraphs.
After many many calls, my wife said that I must be doing something wrong and that she would now handle it. It only took one phone call for her to come back to say, she now knew what I was trying to tell her. The entire event was just one big mess. So glad I am no longer there.
Thanks for your replay, kind of brought back old memories..... | |
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Teleblend
(18)
once more voip teleblend?
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TeleBlend poor Service
(If so, you may be just about the only one.)