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Review by Underwriter 
Fair warning: reviewer joined this week
updated 1 days ago
 Nashville,Davidson,TN
 $20 per month "Unacceptable customer service." "It was a good company in 2005, but NOT now!"
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I had been a customer since 2005 until very recently. I had the black box since that time. It stopped working so I call tech support. They insisted it was my phones, not their box. My phones worked at the homes of my friends, but that was not good adequate for them. After weeks of poor service, we could not make or receive any calls. We asked that they send us a new box, but they hung up on my wife. We terminated the account.
I got my new box from the new service and guess what! My phones work. Yes, the same phones they insisted were defective. Do NOT look here for customer service. They must have the old Sunrocket employees and managers!
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Review by btheb
member for 1.9 years, 3 visits, last login: 1.9 years ago
lodged 1.9 years ago
- Danville,Contra Costa,CA
- $25 per month
 about 5 days "I'm done with these crooks"- "Once they have your credit card they won't stop charging"
- "Run from them no matter how good it sounds"
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Joined their domestic plus service 15.95 + taxes etc. the plus part was supposed to be unlimited international calling.. I checked in advance with the sales rep to confirm the number I was going to call would work.Specifically. they said it would then when it didn't charged me extra for the calls and a cancellation fee of $40. Around a hundred bucks for six days of service.
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Review by dennisburow
(review was emailed from domain empirera.com)
lodged 1.9 years ago
- Danville,Contra Costa,CA
- $25 per month
- "good tech support couldn't get incoming calls at first. tech fixed it fast"
- "the company is unscrupulous, Charged me for a plan that didn't work charged to cancel"
- "Do not do business with these people they refuse to fix their mistakes."
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I am going to make this short. I signed up for their Domestic Plus program after talking for an hour to a sales rep and specifically confirming that the number I was going to be dialing would be covered under their program for unlimited calling. Well 3 days into it I check my call summary and I 'm being charged extra for dialing the number I confirmed would be covered. Asked for a refund. NO for the charges to be eliminated No and was charged an extra $40 for cancelling. I am disputing the calls on credit card. My experence with Teleblend was like stepping in a pile of dog doo.
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Review by baltar
member for 6.1 years, 12 visits, last login: 2.9 years ago
lodged 2.9 years ago
- West Palm Beach,Palm Beach,FL
- $65 per month
- (12 month contract)
- about 40 days
- "sometimes it connects"
- "Most of the time it does not connect. Their support is horrible."
- "Go with someone else."
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I am currently on teleblend service. I have their package that allows dialing to india unlimited.
I switched from Vonage, and I remember it took over a month to get the number moved from Vonage to Teleblend - 40 days without phone at all in that time.
Once I was in, I find out that their service is horribly unreliable. Sometimes I would call and get through to numbers in India or Trinidad. Sometimes, I would call and get silence, or tones and no connection, and sometimes I would call and get someone talking to me but they cant hear me, or vice versa. Their support is very slow - I can submit a ticket online, but no one will follow up until at least a week has passed.
Online chat and phone is not 24 hours - its more like banking hours, so if you have teleblend problems, expect to take a day off work to get it resolved or wait about a week before someone calls to respond to the ticket.
One time - I had problems dialing out to any phone number - and this was around 6pm and teleblend phone support/chat was closed. I submitted a ticket. I never got a response or a call from them - but eventually I was able to get service after about 3-4 days passed.
This brings me to my other point - expect periodic outages lasting a day or more when it goes down. its best to just wait it out rather than contacting someone, you will never get a person unless you are on vacation that day or something.
Another nagging problem is whenever I dial someone internationally - I can literally count exactly 60 minutes and it disconnects - every time. You never get a call lasting longer than 60 minutes - not by even a second. I can just redial and get through but its irritating.
Whats worse is I pay about 30 bucks for dialing to India - Vonage has the same deal but for 15.. I cant switch since i am stuck in contract hell.
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Review by testQ
member for 8.5 years, 87 visits, last login: 3.6 years ago
lodged 3.6 years ago
- Reston,Fairfax,VA
- $54 per month
- (month by month)
- about 999 days
- "Nothing"
- "Worst Service, Worst Tech and Customer Support"
- "Get away from these (Sunrocket and Teleblend robbers) as soon as you can"
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They could not able to provide a service that you can use for local/international calls.
Someone can argue that the internation calls via voip may be unreliable. Trust me, you will be very disappointed when you make a call, the other party says can you call using you land line or some other phone service and tells you "Thank God" You sound much better, when you call them back using you cell phone.
Bottom line is your cell phone calls are way better than the "Teleblend Phone Calls". Do not let the techs fool you that, the service issues are due to internet connection. As I have 20/10 Mbps and other VOIP services works great with the same internet where as this POS does not.
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Review by shareef777
member for 10.5 years, 61 visits, last login: 206 days ago
lodged 4 years ago
- Worth,Cook,IL
- $16 per month
- (12 month contract)
- about 365 days
- "Low cost."
- "Horrible customer service."
- "Not worth the headache."
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I signed up with Teleblend in early January, and faxed in my agreement to port my number the day after. I emailed a week later asking for the status, and was told that no fax was received. I faxed the document again with the same result (nothing received). I asked if I could email the document, but was told that they couldn't receive attachments. An internet based company can't receive email attachments!? I asked for a refund, but none was given. Had to go thru my credit card company to get a refund.
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Review by stevelion
member for 5.7 years, 1 visits, last login: 5.2 years ago
updated 5.2 years ago
- Fleetwood,Berks,PA
- $15 per month
- (month by month)
- "Easy switch from SunRocket when they went under."
- "Long distance not working and tech support non-existent."
- "Look elsewhere for service - that is what I am going to do."
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I took the easy route when SunRocket went under. Since signing up, I'm not able to make long distance calls. I've called 3 to 4 times on the issue. During the last call on September 1, I was told that the ticket would be escalated and I would get a call in 24 to 48 hours - never received such a call. I called again on 10 September and was told the same - i.e. will get a call in 24 to 48 hours. I don't think so. I'm signing up for someone else.
UPDATE 2/13/2008: This problem dragged on and on. I would up asking for a refund for service that never worked. The refund never happened. I finally initiated a charge-back with my credit card company and left Teleblend forever.
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Review by danharley
member for 8.5 years, 100 visits, last login: 362 days ago
updated 5.3 years ago
- Apple Valley,San Bernardino,CA
- $13 per month
- (month by month)
- about 40 days
- "Temporarily had phone service after SunRocket took a dive"
- "No longer have phone service, cannot contact customer support, customer support tickets not being responded to"
- "I'm in telephone HELL"
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Putting it bluntly, I made a big mistake choosing TeleBlend as a preferred service after leaving SunRocket.
My phone services was partially operational after choosing TeleBlend as the preferred provider after SunRocket. My phone service went completely dead on or around 08/08/2007. It was a nightmare trying to get a hold of tech support. However, tech support has been easier to contact recently.
Tech support is worthless. They have no clue what is going on. They make promises that aren't kept. It almost makes me cry when I call them, because I feel like I'm being held hostage by their company.
DO NOT CHOOSE TELEBLEND!
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Review by bohemian
member for 5.9 years, 25 visits, last login: 4.6 years ago
updated 5.5 years ago
- New Brunswick,Middlesex,NJ
- $16 per month
- (4 month contract)
- "absolutely none"
- "web-site problems, customer service horror, network/technical horror, no incoming calls, unresolved tickets"
- "Run away from teleblend or Help to shut it down"
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Teleblend is the biggest nightmare in my life for last 4 months (since Aug 2007). I transfered my SunRocket account to Teleblend in hurry - a big mistake. From day one (and till today) I am not able to receive INCOMING CALLS. I have created at least 8 tickets about them and they were closed without any resolution and letting me know about it. AUTO PAY option at web-site is another mistake. I can't change AUTO PAY option using their web-sites. I have called Customer/Tech support several times and had to hang up after 30+ minutes waiting. I have reached twice after waiting 45+ minutes. Both support calls didn't solve my not-receiving-incoming-calls problem. After getting frustrated for 3 months with Teleblend switched to another VOIP service and after a month Teleblend is still not porting my number to switched carrier. Meanwhile, their AUTO PAY bill option is charging me automatically per month. I just tried to submit ticket about removing AUTO PAY option their web-site crashed now at »www.myteleblend.net/billcenter.n···ons.aspx
Current Auto Bill Status: Enrolled
I mean Teleblend is not even product. Any product should go through basic quality assurance test before putting it in market. Teleblend hasn't even done that.
Conclusion: Run away from Teleblend or Help to shut it down
You can file a complaint to FCC at »www.fcc.gov/cgb/complaints.html
Email: General complaints - fccinfo@fcc.gov
Phone:
1-888-CALL-FCC (1-888-225-5322) voice
1-888-TELL- FCC (1-888-835-5322) TTY
FCC's staff is available 8 a.m. to 5:30 p.m. EST (Mon-Fri) to answer your questions and assist you in filing a complaint.
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Review by twinwoods
member for 11.5 years, 126 visits, last login: 4.6 years ago
updated 5.6 years ago
- Teaneck,Bergen,NJ
- $25 per month
- "maybe cheap"
- "no customer reply for 60 days, still"
- "cancel it, if they can take my call"
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I have 2 numbers so it adds up.
$3 international call credit disappears mythically. Got charge for that promised $3 credit. Scam!
All calls went to black hole, and online tickets never reply and closed directly. I can't make calls (as of Oct. 2, 2007) for a week, can't get a person to talk. VERY FRUSTRATED. Stay AWAY I just learned they are closing again in 3 month.
»voipservices.tmcnet.com/feature/···cket.htm
Why the government do nothing to these bad business?
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