Review by mrefish
Good "Speed, cost, tech support, reliability"
- Location: Salt Lake City,Salt Lake,UT
- Cost: $40 per month
Bad "Not available in many locations"
Overall "If you can get xmission's utopia fiber, you won't be disapointed"
|Pre Sales Information:|
Value for money:
Not all Utopia fiber ISPs are equal. I had Mstar and I would advise people to avoid it and go with Xmission. Xmission has been incredibly easy to deal with since the first time I spoke with them on the phone.
I have had the 15Mb/15Mb plan for $40/month, but this plan is limited to total 100GB of traffic/month (which is more than adequate for average user). I needed a bit more because I work from home dealing with high resolution image sets, so I upgraded to the 50Mb/50Mb plan for $60/month which comes with 500GB traffic/month. They even have a statistics page that shows you your daily/monthly usage.
My bandwidth is not throttled despite being a high bandwidth user (not true of Mstar).
The service has been incredibly reliable, and I have had no outages that I am aware of (not true of Mstar).
Customer support is easy to get ahold of and easy to deal with. I prefer contacting them through IRC personally, but they are equally quick and helpful on the phone. I went to their IRC channel ircd.xmission.com #xmlounge (web access is available at »www.xmission.com/about/contact/) before signing up, and I would recommend the same to those looking to switch to them.
I have never been happier with an ISP (previously used Mstar, Comcast Cable, ATT Cable, Qwest DSL, AOL)
member for 8.6 years, 8 visits, last login: 5.2 years ago
updated 5.7 years ago