dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



magicjack.com page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 156 reviews (105 good) (26 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by supergirl See Profile

  • Location: Pensacola,Escambia,FL
  • Cost Contract price not specified.
Good "I got it for nothing"
Bad "Call quality sucks, busy signals, website is an infomercial"
Overall "If you get it for nothing, try it but don't expect"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

A friend got it for almost nothing. Like $20 at some promotion. She hated it. Both of us used a laptop since our desktops have expensive audio cards. She used a Sony Vaio and I have a HP (loaded).

I said I'd try and got the same issues: poor sound (a $1500 HP laptop (XP Pro) or a Sony Vaio laptop ($1800--XP Pro) so not the laptops--both of us listen to music, watch movies, etc.), echos (lot of echoes--sounded like in a tunnel), busy signals (all circuits busy), and both USB's didn't like it. Maybe, "I'm a Ferrari. I don't like Ford parts." kinda thing.

Software wasn't much. I wouldn't load it on an expensive desktop with expensive audio cards since MagicJack likes to "takeover".

Pretty much for techies.

Live chat exists only in some weird part of cyberspace for tech. She tried to call, I didn't. Fix the website infomericial PUhleezeee! No, we didn't go to the magic forum of DSLreports.com. It shouldn't require astrophysics to do simple things.

It was a toy. Not a good one. Perhaps "beta" is not a good idea.

Called ID was funny. I called from my cell to it on her laptop. It wasn't my number. Again, it is a toy for some tech to make great, if possible. So, we will give it someone else who is geekish and let them figure it out. Like I said, we weren't trying for an uplink to the space shuttle so why is it sooo complicated.

Same problem with all Net based VOIP: 1 mb up should be fine, more than fine if 256k users make it work sometimes. She even hooked it up to a T3 connection at work. If it doesn't work there, it ain't working anywhere. Yes, she has full use of the T3. No blocks. I have 15/1 HSI.

It's not a Vonage killer (even though I hate them) but TMobile's new @Home might make MagicJack's future in serious doubt unless they just make it a irritating toy.

No, you're not getting her phone number. The MJ is back in its box with the rest of her useless tech junk. Both of us with stick with cell and home phones. I just tried to see if it was as great as this site claimed it was. And, it wasn't like I was paying for it. My USB is more important than the MJ since it usually is for a external HD. I have 4 USBs on the laptop but only like to use one of them. Sorry, one is for a mouse too.

member for 7.6 years, 760 visits, last login: 5.9 years ago
updated 6.3 years ago

Comments:

Review by gworkman7 See Profile

  • Location: Vail,Pima,AZ
  • Cost Contract price not specified.
Good "Cheap"
Bad "Terrible Audio Quality and Awful Tech Support"
Overall "Wasted $40"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·PHONE POWER
Strange, but I can call and be heard in the area I selected. I live in Tucson and selected a Sacramento number. I can be heard fine on calls to Sacto, but if I call folks in Las Vegas, I cannot be heard. I spent 8 hours over three days of Tech Support and was told that their Engineers would look into it.

Still waiting.........

member for 9 years, 1670 visits, last login: a few hours ago
lodged 6.3 years ago

Comments:






Review by Takenover83 See Profile

  • Location: Indianapolis,Marion,IN
  • Cost: $2 per month
  • Install: about 4 days
Good "Cheapest unlimited VOIP you can get"
Bad "Buy a ATA, dont even bother with having your pc on 24/7"
Overall "Great service, for almost nothing."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

You can get unlimited calls to anywhere in the USA, for only $20 a year, and that includes a local phone number. You get several features, that you see on a landline phone, such as caller id, call waiting, voicemail etc. If you are like me, then you can find out your Sip Credentials, and use a ATA (analog telephone adapter), and not be bothered with having your pc on all the time. I use a PAP2 that I got off ebay for $35 shipped. There is a great support forum here, to help you with almost anything you need, when it comes to the MagicJack.

»unofficialmagicjack.forum2u.org/

This is where I figured out how to obtain my Sip Credentials, so I could use any Sip supported hardware or software. My order arrived, 4 days after I ordered, and I did not use express shipping, which was a few bucks extra. They will leave a pending charge, that should disappear within a few days, when you order the 30-day trial. The only down side I see so far, is the customer support, but I have yet to have to contact them, but have heard terrible things. No other provider offers unlimited calling within the USA, for under $20 a year, so this is a great value.

member for 12 years, 73 visits, last login: 3 years ago
lodged 6.3 years ago

Comments:

Review by chgocolt See Profile

  • Location: Chicago,Cook,IL
  • Cost: $1 per month (12 month contract)
  • Install: about 5 days
Good "Cheap, easy, cheap and oh yeah, CHEAP"
Bad "Not reliable as a primary number."
Overall "Great for free long distance to save cell minutes."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·Comcast
My review with 2 weeks experience.
Set-up was easy. Took the fix from the web site to make it work, but it went just as the brief instructions said it would.

Voice mail sucks if you want to record a custom message. Won't record well for me. Kept the standard message and I'm fine. Like the emailed wave files for voice mail messages.

Sometimes it takes 3 or 4 tries to get a dial tone. Also I've answered a call and it keeps ringing 2 more times for the caller after I pick it up before it will make a connection.

As long as you have solid service from your ISP the calls are fine. Even with the few short comings of the service, at $20 a year for unlimited calls to US and Canada there's nothing to complain about. It keeps me from going over my cell plan minutes if I just use it for outbound calls at home and when I'm traveling. Tomorrow I'll find out how well it works in public hot spots while I'm on the road the next few days.

I wouldn't go for the extended plan to lock in the price. I don't see it as a viable business that will be around long. I don't thing the minimal ad revenue from the client screen will make up for the bargain basement price. It will probably go the way of SunRocket sometime in the not too distant future.

member for 10.3 years, 240 visits, last login: 28 days ago
lodged 6.3 years ago

Comments:

Review by ejrobinson See Profile

  • Location: Miami Beach,Miami-Dade,FL
  • Cost Contract price not specified.
Good "easy setup, inexpensive, convenient for traveling."
Bad "often mediocre call quality, computer must be running."
Overall "Not for mission critical use"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Magicjack is more of a gadget. Call quality is often mediocre. It has to be used with a computer that is running. Since magicjack installs itself on whatever host computer to which this has been connected there are 2 problems: First of all, some computers are configured to prevent any such installation. Second, it isn't awfully polite to leave stuff on someone else's system.

On the positive side, the pricing is seductive for many.

member for 11.4 years, 2146 visits, last login: 2 years ago
lodged 6.3 years ago

Comments:

Review by dspringer4 See Profile

  • Location: Terre Haute,Vigo,IN
  • Cost: $3 per month (12 month contract)
  • Install: about 5 days
Good "Works 99% as advertised"
Bad "the 1% is getting the voice mail initialized"
Overall "Can't beat it with a stick!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Value for money:

Why pay big bucks for a land line or digital phone service when I can have magicJack? It is working just fine and I cannot beat the price.

member for 14.4 years, 39 visits, last login: 5.2 years ago
lodged 6.3 years ago

Comments:






Review by rlazica See Profile

  • Location: Grosse Pointe,Wayne,MI
  • Cost: $3 per month (12 month contract)
  • Install: about 5 days
Good "Worked as advertised from the day it was delivered"
Bad "None"
Overall "Magicjack work so well I bought one for my daugther"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I can't say enough about how well Magicjack works I bought one because I was traveling to Europe. Once ordered it arrived in 4 days, I connected it to a Vista Operating System and after a couple reboots the Magicjack has never stopped working. I took it to Europe and made dozens of phone calls to the US and the quality is as good or better then any phone service that I have ever used.

member for 12.6 years, 14 visits, last login: 6.4 years ago
updated 6.4 years ago

Comments:






Review by dbmaven See Profile

  • Location: Highland Mills,Orange,NY
  • Cost: $2 per month (24 month contract)
  • Install: about 6 days
Good "Simple USB device, outstanding call quality, dirt cheap"
Bad "Simple USB device, company still in startup mode"
Overall "A 'you can't lose' offering if you want a secondary line on the cheap""
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·VOIPO
·Optimum Online
If you have a decent broadband connection (3m down/512k up), and a reasonably new PC/laptop, this should work for you. In most cases, you plug it in, it sets itself up, starts a registration page (allows you to register/activate the device and pick an area code) and you're good to go.

At the price, it's incredible for unlimited US/Canada calling. Most of the time (95+%) the calls are clearer than cell or landline.

Warning: you should be at least "competent" in dealing with your PC and operating system if you get this. There is no "Support Number" to call - it's handled by a chat window on their website (the reasoning being that if your computer is down, you can't call anyone anyway).
The one time I contacted support my problem was solved within 10 minutes.

If you need hand-holding, don't get this.

If you're thinking of replacing your POTS/land-line with this and using it as a primary phone service - don't.

If you have a kid who's on the phone constantly, or make a lot of long-distance calls and want to save money - then get this and use it as a secondary line.
You'll be glad you did.

member for 15 years, 7988 visits, last login: a few hours ago
updated 6.4 years ago

Comments:

Review by tlaw51 See Profile

  • Location: Niles,Berrien,MI
  • Cost Contract price not specified.
Good "none"
Bad "poor customer service, poor product, hard to get a live person,"
Overall "Bad product and service"

I ordered this thinking unlimited long distance would be a great asset. It was bad from the onset.

They put it in my son's name, and he never even lived here, and I used my own credit card (have no idea where they came up with his name when I gave them mine). When it arrived I tried to install on two separate computers, both only one year old, and we have Comcast cable. Their checklist said everything was compatible and working fine.

The hardware showed it was working, and the blue light came on. There was a dial tone, but no registration pulled up to get a phone #. I went to their website, entered the information, but it was blank when prompted to select an area code.

I finally - after numerous attempts- found a way to get to a live person. There are many places to click, but they don't take you there until you put something in the submit question section a couple of times, then all of a sudden one click actually went through. I spent over an hour with an agent - who was very slow, trying to get some help. I work in customer service for a cell phone company, and you never start out with a customer who is willing to work with you and escalate the call to the point where I simply said- I'll send it back. She never apologized, or even made an attempt to retain me.

The next day, after trying again to get it to work on one of the computers, returned to the website to return it. I am within my 30 days. I clicked the area to submit the order #, tracking # and credit card #, and got the message: "We can not find any orders that match the information provided that are within the 30-day trial period." I retried in case I entered the information incorrectly (even though I cut and pasted from the email).

Once again I had to click back and forth until I was able to finally get to a live person. I immediately asked if my account was XXXXX, ordered on 4/30/08. The agent verified this. Then I told them of my dilemna. He gave me the same site to access the return, and I cut and pasted the above response that I received. He then entered the information himself, where I could enter my comments as to my return, and a refund ticket was processed. Tomorrow, 5/19/2008 I will return this product.

The customer service the second time was much better. The first time was terrible. It is difficult to navigate the site to actually get through to what you want, and overall his was a poor experience. If the product was good, it would have worked on one of the computers. I definately would not recommend this product to anyone.



member for 6.4 years, 0 visits, last login: 6.4 years ago
updated 6.4 years ago

Comments:

Review by smokozuna See Profile

  • Location: Las Vegas,Clark,NV
  • Cost: $5 per month
  • Install: about 2 days
Good "Inexpensive and easy to use."
Bad "Not as reliable as a hard line."
Overall "Good Product."
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I have no complaints with Magicjack. I received my order in about 2 days, plugged it in, set it up, and it has worked great. I think MJ is 90% reliable. I have only had a handful of down days in the 4 months I have owned it, mainly when they are upgrading their servers, in which case I use my cell phone. I like MJ and will continue to use it.

member for 6.5 years, 180 visits, last login: 2 days ago
updated 6.5 years ago

Comments: