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All reviews of magicjack.com


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Reviews:
read 101 reviews (77 positive) (9 negative)
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Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:


$2 per month avg ($1 to $4)

3 year trend

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Review by kieranmullen See Profile
UPDATED: 303 days ago
member for 3.9 years, 666 visits, last login: a few hours ago


Portland,Washington,OR
$30 per month (12 month contract)
about 7 days
"Cheap backup. Would not rely on low end voip for business."
"No windows 2000 support? Closed forum?"
"Get what you pay for."
Web-site:
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Value for money:
(ratings match consensus)

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Review by AzWiz See Profile
UPDATED: 311 days ago
member for 6.6 years, 27 visits, last login: 123 days ago


Phoenix,Maricopa,AZ
$1 per month (12 month contract)
about 5 days
"very inexpensive, good features, unlimited long distance (continental us)"
"support is convoluted, no email address, tech chat available but hard to find"
"good option for 2nd outbound phone line."
Web-site:
Ease of Installation:
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(ratings match consensus)

    I first saw this on one of those late night infomercials, and it piqued my curiosity. I thought, $40 for first year with a 30 day trial money back guarantee, how can I lose? I've spent more money than than on junk that didn't work, so why not try it.

    Like most people, I was very skeptical about the claims and the service, but I was pleasantly surprised. Not only can you get a phone number in your area code, but you get voice mail to boot! Each voice mail message also can be sent to your email address so you don't have to retrieve them by calling in. The $40 covers the device and first year of service. Currently they charge $19.95 for additional years.

    As far as installation, it's as simple as they say. Just plug it into any USB port. The device appears as 2 cd/dvd drives. The software is already on it, so it self installs. Using this method, they are able to download new updates directly to the device, not to your computer.

    I use it on my laptop with the built in speakers and microphone with no problem whatsoever. Maybe a cell phone is more convenient, but where else can you get a phone line for $20/year ?

    I like it and will continue to use it as long as the terms of service remain the same.

    Followup comments:

    Old Minstrel Man

    @qwest.net

    magic jack assigned number already a working number not good

    I purchased two magic jacks in october 2008 I activated one with an air card. It was not adequate but before I had a chance to (try to) return them. A friend saw the icon on my laptop and inquired about it.
    We installed it on his dsl network and it worked perfect, so I decided to give him that one and keep the one that I had activated until I could install dsl at my place. Now I have dsl and the magic jack plugged in and it will not work. I entered my previous email address and password and after a lot of going down dead ends that all lead to purchasing and upgrading magic jacks. I am finally able to extract the Magic Jack number assigned to my unit. I am getting dial tone that goes silent and goes nowhere when dialing out begins.I try dialing up the magic jack (assigned number) and it is ringing, but it is not ringing at my phone that's hooked to the magic jack. I am dialing the number assigned to my (MJ) but is connecting to an already working number. Now six hours of frustration later I have finally realized that customer service for the (MJ) is non-existent. They only want to take orders and collect credit card information for upgrades and term extensions, but if their product malfunctions they do not want to hear about it or try to correct it. Unless and until I am contacted by an MJ customer service representative and have this problem resolved, it is now and will continue to be my opinion that Magic Jack is a
    FLASH-IN-THE-PAN SCAM that will disappear at some point in time like a theif in the night. If it is working for you now, I say congratulations and use it to the max for as long as you can. Any service provider that will not make any attempt to allow access to correct their malfunctions or refund the returns and overcharging of credit cards cannot be serious about the long term. THINK ABOUT IT and BUYER BEWARE

    a
    AzWiz

    join:2003-03-30
    Phoenix, AZ
    ·magicjack.com

    Re: magic jack assigned number already a working number not good

    Have you tried their online tech support chat? It could be that activating with your aircard initially caused your problem. Obviously so many other people (including your friend) are using it successfully, the problem is unique to your situation. Try going to: »www.magicjack.com/techchat/ It will try and get you to check the faq first, but I was able to get a live person to help me when I had a problem. Give it a try.
    Haulngas4u

    join:2004-03-30
    Phoenix, AZ
    I bought MajicJack a week ago and it works great so far and I love it.
    Forums » comments on review of magicjack.com

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Review by BuzzDar See Profile
UPDATED: 315 days ago
member for 3.8 years, 1042 visits, last login: 3 days ago


West Frankfort,Franklin,IL
$1 per month
"Works Almost Perfect"
"None"
"Buy the magicjack its well worth the money."
Web-site:
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(ratings above consensus)

    Cant ask for anything better. Works just as good as vonage. or any other VOIP.

    All i can say buy a magic jack its well worth the money. I have also tried Vonage for 24.95 a month and packet 8 for 19.95 per month and with MAGIC Jack for 19.95 a year its basically 1.66 per month. I Personally get the same quality of a call from Magicjack for 19.95 a year as i did paying 24.95 a month from vonage.



    Followup comments:

    lhop

    @verizon.net

    Magic Jack

    I watched the Does It Work? on Channel 12 and they discouraged it for our area because a guy in Johnston City had poor service. Where in Frankfort are you? I'm out near Country Club and looking for something besides Verizon.
    Forums » comments on review of magicjack.com

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Review by raptor1418 See Profile
Posted: 324 days ago
member for 6.9 years, 705 visits, last login: 1 days ago


Denver,Adams,CO
$1 per month
about 7 days
"easy to setup and install"
"requires a PC to be running all the time and is limited on OS it can run on"
"Great value for the money over other VoIP's"
Web-site:
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Reliability:
Tech Support:
Value for money:
(ratings above consensus)

    My Other Reviews·Mesa Networks
    I have got to say I have never really had any issues with my magicjack over the last 2 years. Call quality has always been descent and the price for service can't even be touched by other VoIP services I have looked at.

    I wish there was a way to run it as a service instead of needing to be logged on as a user for it to work.

    My other problem is that it is pretty limited on OS. It will only run on Windows XP, Vista and MACs using intel based chip sets.

    An unleash from needing a PC would be a huge boost for this little device.

    Overall I am completely satisfied with my MagicJack and just renewed my service for 5yrs for $60 so I guess that states my confidence in this VoIP setup.

    Followup comments:
    Forums » comments on review of magicjack.com

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Review by jw See Profile
Posted: 348 days ago
member for 1.1 years, 20 visits, last login: 15 days ago


Fort Collins,Larimer,CO
$1 per month (72 month contract)
about 7 days
"Inexpensive and great quality for the price"
"Get used to "chat" support"
"Great value, competitive with service 15x more expensive"
Web-site:
Ease of Installation:
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(ratings match consensus)

    My Other Reviews·Comcast
    I've been using magicJack for 4 weeks now. Bought a 1 year+5 year plan; hoping they stick around, service is $1.50/month.

    This replaced my second line with another VOIP service. Call quality is actually a little better than my other VOIP. Simple to install, worked in 60 seconds. Not as feature-rich as other VOIPs, but the basics it offers are good enough.

    I mention "chat" support as a "Bad" point, but it's really just "different". The service I'ev received over the chat lines has generally been very good -- better than that I've gotten over live phone support with my cable operator.

    I'll replace my primary line with an MJ as soon as I can transfer my primary line phone number.

    Followup comments:

    drgolf

    @cox.net

    Magicjack

    I have not had really good success with my magicjack it has to much static It shuts it self down while I am talking with my party...I really have not had good luck with it. I live in Las Vegas I don't know if that has anything to do with the connection being in a bowl but any suggestions....?

    sampagita

    @rcn.com

    pls. answer

    Can I send this to the Philippines? If the number given has the area code in US will it charge the user from the Phil. international rate?

    BlueMagic

    join:2008-03-30

    Re: pls. answer

    I have a friend who sent a magicJack to the Philippines and it works perfectly. They will have a United States phone number and the cost will be zero to telephone any number land line or mobile in the United States and Canada.

    hossridr

    @sbcglobal.net
    You Flips are always looking for a fott in the door to anything that is free or near free. I hope it DOESN'T work in the Philippines.

    proud2bflip

    @bell.ca

    Re: pls. answer

    Hey hossridr I don't know what you have against Filipinos but your comment is uncalled for!!! By the way it's foot not fott.

    laut

    @bellsouth.net
    Sampaguita, I just spoke with family members from Manila. They were using MG, very clear indeed..
    Forums » comments on review of magicjack.com

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Review by antoinefinch See Profile
UPDATED: 348 days ago
member for 4.1 years, 126 visits, last login: 20 days ago


Fayetteville,Cumberland,NC
$1 per month (12 month contract)
"Cheap easy installation"
"poor customer service not area codes covered"
"$19.95 a year its worth every penny you paid"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·RoadRunner Cable
    ·EarthLink
    considered Time Warner VOIP Service 19.95 a month for 12 months and also Vonage but for the price MJ can't be beat. Dont look for a lot help from CS at MJ. Run MJ as a service

    check on the MJ forum for information on how to do that. I rum MJ using VTECH 5.8 DIGITAL WIRELESS PHONES,THRU A 7 PORT USB 2.0 POWERED HUB.

    Followup comments:
    pbear957

    join:2008-10-07
    Oconomowoc, WI
    ·AT&T Midwest

    MagicJAG

    Like anything else in this world of scammers and cheap offers, if it looks to good to be true...........

    Nothing like a good 'ole land line from the REAL phone C.O. and fast, reliable DSL!

    Thank you AT&T! Often immitated, NEVER duplicated!

    And no I do NOT work for AT&T!
    Forums » comments on review of magicjack.com






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Review by grape8pe See Profile
Posted: 359 days ago
member for 5.6 years, 161 visits, last login: 122 days ago


Conyers,Rockdale,GA
$1 per month (12 month contract)
about 5 days
"Price and Ease of Setup"
"Service can be unreliable at times"
"Great alternative for an extra line at the house"
Web-site:
Ease of Installation:
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Value for money:
(ratings match consensus)

    My Other Reviews·AT&T DSL Service
    I first bought my magicjack in July 2008 and have ups and downs with the service. After setup up QoS on my router things improved. Some calls work great and other contain static or other sound problems. For me it's not been a huge problem because I use my cell phone for 95% of me calls anyway. Magicjack for me is more of a 2nd line. Definitely worth the money. Don't expect things to be reliable like a POTS line or Vonage though.

    Followup comments:
    Forums » comments on review of magicjack.com

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Review by Authority See Profile
UPDATED: 359 days ago
member for 9.6 years, 1401 visits, last login: 4 days ago


Beverly Hills,Los Angeles,CA
Contract price not specified.
"Amazing cost, reasonable quality."
"Requires computer on at all times. :("
"Revolutionary game changing product and concept!"

    My Other Reviews·AT&T Yahoo
    ·Packet8
    I got my MagicJack from CEO Dan Borislow himself at CES 2008 in Las Vegas. I had read about it and was excited to check it out. The MagicJack is a GREAT product with a revolutionary business concept; instead of just routing calls from phone company to phone company over the internet why not BE the phone company at both ends? That's the "magic" of their business model and why they're able to be so inexpensive.

    For the geeks out there one challenge in using this product is setting up QoS so that downloads and other web traffic don't kill your call quality. There's too wide a range of ports they use to give them all priority so the best solution is probably to dedicate an old PC to MagicJack and give it high priority via MAC address or IP address.

    They could have had a better name, they could do a better job in communicating to the market, they could have additional equipment options, but with all that said I'm impressed with Dan and MagicJack.

    Followup comments:
    Forums » comments on review of magicjack.com

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Review by eplebnista See Profile
UPDATED: 360 days ago
member for 3.4 years, 393 visits, last login: 3 days ago


Muscle Shoals,Colbert,AL
Contract price not specified. (24 month contract)
about 5 days
"Cheap, Easy Install, Works Well on DSL Lite"
"Requires WinXP or Vista, Softphone Prominence"
"Perfect for saving on long distance charges"
Web-site:
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Value for money:
(ratings above consensus)

    My Other Reviews·AT&T Southeast
    The price and no monthly cost sold me on the MagicJack Device & Service. Ordered over a weekend, shipped the following Monday and it arrived two days later. Been using it for a week and so far it has worked perfectly for my intended purpose(outgoing long-distance calls). Would not hesitate to recommend to others with at least two computers.

    Update:

    Still working beautifully for over a month now. I must be lucky, because I have not experienced any of the major problems others have reported.

    Update 2:

    Had a slight hiccup when MJ "lost" my second year of service after a couple of months past the start of the second year's activation. After several MJ tech support chat sessions spanning a week's time, the problem got fixed and my second year of service was "found" and re-activated. It was a good thing that I had saved all of my previous order details/emails/etc. that I had with them to document that I had already bought/paid for the second year when I made the initial purchase. Without that info I have a feeling that I would never have had my second year of service re-activated and I would have had to buy the second year again in order to continue using the service. I plan on just buying one year at a time from now on, no matter how much of a discount they give on bundling multiple years of service together. Overall the service is still a great deal as a second line for saving on long distance charges.

    Followup comments:
    Forums » comments on review of magicjack.com

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Review by David See Profile
Posted: 1 year ago
member for 7.5 years, 4042 visits, last login: 1 days ago


Granite City,Madison,IL
$3 per month (12 month contract)
about 7 days
"Cheap phone service"
"Outbound registration explanation not explained well."
"Good for a second phone line"
Web-site:
Ease of Installation:
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Value for money:
(ratings above consensus)

    My Other Reviews·DIRECTV
    ·AT&T Midwest
    Well I did it, I plunged into the VoIP with a magic jack. I figured it's nice to have a 2nd phone line for say my basement instead of the wife calling my cell phone. Was really easy to set up. All I had to do was plug it in and before I knew it I got to pick my phone number. One thing that wasn't explained well, I felt like I had to catch this one. It was the outbound thing in the setup. If you are not careful and don't put a check in the box you won't have inbound dialing capability. It didn't seem like that was explained quite so well. Like they could have put a "If you want people to be able to call your magicjack click this box" or something like that.

    Order process went great, went to magicjack.com and ordered, it was pretty straight forward. It arrived in a first class envelope, only had the magicjack unit and a USB extention that wasn't required to use. On the computer it adds 2 drives one a read only drive and another 16MB USB drive with a note that says to put no files there.

    I tried it on a wireless network around the area and the phone call quality was good during my lunch hour. Seems like it could come in handy when I go out to a wireless hotspot for lunch and am able to make free phone calls. Monthly cost for the first year will be about $4 a month, after that each additional year (according to the paperwork) will be $20/yr or a little less than $2/month.

    Call quality is very good, my parents couldn't even tell I was using it. I was as clear as if I picked up my phone line and talked them! I probably won't use it for a primary line because I don't have much need for it, plus when I fax magicjack doesn't do quite as well as old reliable. Anyone that lived in the St. Louis, MO area within the last 5 years got an idea what a extended power outage was, so that will be the biggest reason why I probably won't put it on as main. It makes a nice 2nd line anywhere I need one.



    Followup comments:
    Forums » comments on review of magicjack.com


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