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Review by (hidden by request)
(review was emailed from domain bajabb.com)
lodged 300 days ago
 Saint George,Washington,UT
 $148 per month- (24 month contract)
 "Excellent 24/7 tech support" "75% rate increase without notification" "Baja cable, ISP, and Phone service package not competitive with competition"
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I signed up for Baja Broadband 18 months ago on a two year contract.
Now, 6 months before that contract ends,
they raise my triple play rate (broadband, phone, and cable TV) from
$88 per month to $148 per month. They
offered no written or email notification. The 75% rate increase came
right out of the blue. The local sales office
refuses to lower my rate. I'm filing a complaint to the FCC and
local Better Business Bureau. Do not initiate
service with Baja Broadband. They do not honor their contracts.
They do not give proper notification of rate
changes.
Ron Smith, St. George, UT
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Review by QHack 
member for 346 days, 5 visits, last login: 339 days ago
lodged 341 days ago
- Alamogordo,Otero,NM
- Contract price not specified.
- "Was acceptable."
- "Horible speeds currently"
- "It is my only choice where I live."
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BajaBroadband recently decided to offer an upgrade from 6M to 10M. Under the 6M package I was averaging 2.7M down. This was good enough that youtube would buffer only about 10% of the time. Now that I have upgraded to 10M I have yet to see download speeds greater than 750K and youtube has to buffer 100% of the time. This horrible 'upgrade' is costing me an extra $8 per month. Attempting to contact Baja via phone dumps me to the answering machine with a message that they will get back to me. There is absolutely no response yet via email. But then it has only been one week. When I first had Baja install my service it took them over two weeks to get it right.
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Review by Arbedii
member for 341 days, 0 visits, last login: 341 days ago
updated 341 days ago
- Colorado Springs,El Paso,CO
- $33 per month
- "Not too expensive (if I got the specs I was paying for)"
- "Several weeks of bad net, and no resolution in sight"
- "I'm probabbly swapping ISPs"
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Ok, well I am located at Ft Carson Co and I've been hounding tech support for the last three days (I finally made it to tier two support, after 3 hours of hold time)... Anyway, the issue they are having at Ft Carson (and the Colorado Springs area) is their attempt at expansion. They recently (3 weeks ago) installed two new lines, to try to spread bandwidth more evenly to customers (as it's a cable connection). Well, they screwed up somewhere and two of the new lines are not working, and the old lines have already been disconnected.
So in plain english, they counted their eggs before they hatched, and disabled a properly working stream of cable lines for something they didn't properly test, and as a result about 500,000 customers are running at horrible speeds. They claim to have been working on the issue for a while, with no results in sight.
Current speed paid for, 8mbps down 1mbt up.
Average speed attained before issue 2mbps down .5mbps up
Current speed attained, .72mbps down .45mbps up, running about 30% packet loss, and a general ping between 250 and 500 ms.
If you're anywhere they offer service, don't go with them. I'm going to drop them shortly.
I'm actually kind of surprised I was able to get on this site to post a comment, my wife can't even sign into Facebook.
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Review by breade98
member for 11.2 years, 522 visits, last login: 101 days ago
updated 1.6 years ago
- Alamogordo,Otero,NM
- Contract price not specified.
- "The speed is really good."
- "Some outages."
- "Very good product."
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I was unable to get Qwest DSL as I live in a rural area to far from the sub-station. Since Baja Broadband took over Charter the service level is up. I have the premier speed package 10000/1000 and it costs $45.00 a month. Because I haveTV and phone service they rent me an Arris modem at $1.50 per month. The switch from Charter was fairly seamless. The service resposne time is really great Outages are usualy less than 2 hours. I think that they are the best. In March they raised the modem rental to $3.25 a month. So I bought the exact same modem and was told that their modems were special and I could not use the one I purchased. BULL!!
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 Review by HolmanGT
member for 10.2 years, 2895 visits, last login: 2 days ago
updated 3.5 years ago
- Saint George,Washington,UT
- $40 per month
- "Good solid access speeds 10mbits/1mbits. Good 24/7 Support."
- "None"
- "I would recommend to a friend (not that their is any choice in the area)."
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Nice ISP. They just within the year bought out Charter Cable which was my ISP
Speed package: Honest 10mbps down, 1mbps up. Price ~ $40 dollars.
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Review by loonee2n
member for 4.9 years, 95 visits, last login: 76 days ago
lodged 3.5 years ago
- Alamogordo,Otero,NM
- $53 per month
 about 5 days- "Solid and Reliable Speeds"
- "None worth mentioning so far"
- "I'm happy."
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Just moved into the area a couple months ago and went with Baja because I already had a cable modem. Installer came to the house and did a great job, but the new tech employee had troubles getting my modem to connect. Installer called more experienced tech and it was up and running in a couple minutes with the 10mb down / 1mb up.
Had an argument with billing because they quoted me $43/mo before I signed up and didn't mention or told me there was no $10 fee for internet only. Can't argue too much considering I was paying Mediacom $63/mo for 8mb down / 512k up. Got my first bill, which was their second bill, so there was a late fee on it. Called billing and the lady not only took off the fee, but gave me the $20/mo for 3 months deal that they were running, so that was bonus.
Bottom line, minus a couple billing quirks, I'm completely satisfied. I'm getting peak speed, it's almost never down, and my internet phone works. I didn't check Qwest, but 7mb down for $47 in area. I don't mind $6/mo more for an extra 3mb.
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Review by nigtrunr
member for 7.2 years, 52 visits, last login: 1.5 years ago
updated 3.7 years ago
- Saint George,Washington,UT
- $50 per month
- about 7 days
- "Speed, no p2p filtering, no bs"
- "bad customer service, tech support, max upload is 512"
- "It beats the only other game in town, (Qwest DSL)"
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I have 512k up 6MB down. Speed is pretty good, 700k+ downloads. No usage caps, no p2p throttling and it is up 99.9% of the time. Took some time to get them out to put it in, but the techs did a decent job. Supplied modem is an Ambit, looks cheesy, but works fine. Don't bother calling tech support, they are useless.
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Review by afern
member for 10.9 years, 79 visits, last login: 258 days ago
lodged 3.7 years ago
- Alamogordo,Otero,NM
- $42 per month
- "fairly reliable-most problems related to equipment failure"
- "When speed problems occur hard to convince service rep it's their problem"
- "reasonably priced for speed offered compared to other services"
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Baja has progressively been upgrading service offering HD and recording services on the TV side. Upgrade has had a lot of problems, but they are gradually working them out.
They just upgraded speed from 6MB down /512KB up to 10MB down and 1MB up. So far have seen the down go slightly over 8MB, but as this is daytime speed check expect higher
speeds during non peak hours. Up looks to be close to 1MB allowing for overhead.
This is the second un-announced speed increase - rates so far unchanged.
Note above survey info really is not applicable as original service provider was Charter who
sold the company to BAJA. Have had cable broadband since February 2000.
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Review by omenz
member for 10.3 years, 408 visits, last login: 8 days ago
updated 4 years ago
- Estes Park,Larimer,CO
- $42 per month
- about 1 days
- "speeds better than DSL in area when its working"
- "download speeds drop from 650k to 20k"
- "Speeds better than DSL"
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A years ago I went to Qwest DSL from Charter. I had charter for 5 years before switching. In that time I had connections issues, poor download speeds, and pings. Recently the 1.5mbits that Qwest had to offer was not cutting it as well as the interleaving lines. So I decided to try Baja Broadbands, 6000/512k for a few weeks to see if anything has changed since the buy out in my area. One change is the tech showed up the next day after ordering. Currently when I'm downloading a file the download speed will just drop to 20k from around 600k. Which could be my ambit modem. I tried a power cycle and the download speed sometimes goes back to 600 but for the most part stays at 20k. When the download speed is at normal levels they aren't constant and are constantly going up and down. The tech did state is they were going to switch backbones from Qwest to sprint so the internet quality should get better within the next few weeks.
In conclusion I'm not surprised of the quality of the internet right now. I'm still hoping that they will switch everything around from the horrible management of Charter in the area. I will update this review in a few weeks to see if anything has changed.
Update: Ok, so I ended up calling tech support and the reason for the speed dropping to 20k is there is a maintenance block due to the fact that they are switching from using Qwest fiber to Sprint fiber. For the reason that there will be a direct link to Denver. Instead of hopping around all over Colorado before getting out.
Update: They switched over to the sprint backbone. Everything from that point on has been a good experience. The speeds I get are always at the speeds they advertised.
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Review by LegendHasIt
member for 4.6 years, 16 visits, last login: 1 year ago
updated 4.5 years ago
- Ruidoso,Lincoln,NM
- $55 per month
- "Speed is great- most of the time"
- "Reliability is not as good as it used to be; Billing is messed up every month"
- "When it works well, it is superb."
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This was Charter Pipeline for , oh about 6 years. Started out at 1.5 megs download, and was NEVER down for more than an hour or so maximum once or twice a year A couple of years ago, they bumped the speed up to 3 megs at no extra charge , which was nice.
Then about 5 months ago it was taken over by Orange Broadband, unannounced, who bumped the speed to 4 megs down and 256k up... That was nice. ...other than the confusion over who to pay because I got bills from both Charter and Orange.
A month later they changed the name to Baja Broadband. And I got THREE different bills. And billing has been messed up every month (sometimes I get two bills per month) since.
They bumped the speed to nominally 6 megs down and 512 up. And it usually runs 4.7 to 5.7 gigs down and about 420K up according to the speed tests here. That 'rocks'. Especially considering I'm in a little town in the middle of nowhere.
But the reliability has gone down lately. Have had more hours of compete outage or major slow downs in the last couple of months than in the previous five+ years all together. I'm not sure if they are upgrading equipment or the old stuff is just isn't up to the bandwidth they are trying to provide.
Overall, I am extremely happy with the high speed, especially with the massive downloading of big files I have been doing lately. I suppose that the usual great speed more than makes up for the intermittent slowdowns and outages, but after years of ~99.9% uptime, it is kind of irritating.
If they ever get the billing problems fixed, I'll be a lot happier with them. They probably deserve a better review than I'm giving them;... I could still be on dialup! and compared to the time I tried DSL, Baja is superb.
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