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Baja Broadband page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 14 reviews (5 good) (6 bad)
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Review by nigtrunr See Profile

  • Location: Saint George,Washington,UT
  • Cost: $50 per month
  • Install: about 7 days
Good "Speed, no p2p filtering, no bs"
Bad "bad customer service, tech support, max upload is 512"
Overall "It beats the only other game in town, (Qwest DSL)"
Pre Sales information:
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Connection Reliability:
Tech Support:
Services:
Value for money:

I have 512k up 6MB down. Speed is pretty good, 700k+ downloads. No usage caps, no p2p throttling and it is up 99.9% of the time. Took some time to get them out to put it in, but the techs did a decent job. Supplied modem is an Ambit, looks cheesy, but works fine. Don't bother calling tech support, they are useless.

member for 9.8 years, 52 visits, last login: 4.1 years ago
updated 6.3 years ago

Comments:






Review by afern See Profile

  • Location: Alamogordo,Otero,NM
  • Cost: $42 per month
Good "fairly reliable-most problems related to equipment failure"
Bad "When speed problems occur hard to convince service rep it's their problem"
Overall "reasonably priced for speed offered compared to other services"
Pre Sales information:
Install Co-ordination:
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Value for money:

Baja has progressively been upgrading service offering HD and recording services on the TV side. Upgrade has had a lot of problems, but they are gradually working them out.
They just upgraded speed from 6MB down /512KB up to 10MB down and 1MB up. So far have seen the down go slightly over 8MB, but as this is daytime speed check expect higher
speeds during non peak hours. Up looks to be close to 1MB allowing for overhead.
This is the second un-announced speed increase - rates so far unchanged.
Note above survey info really is not applicable as original service provider was Charter who
sold the company to BAJA. Have had cable broadband since February 2000.

member for 13.5 years, 79 visits, last login: 3.3 years ago
lodged 6.3 years ago

Comments:

Review by omenz See Profile

  • Location: Estes Park,Larimer,CO
  • Cost: $42 per month
  • Install: about 1 days
Good "speeds better than DSL in area when its working"
Bad "download speeds drop from 650k to 20k"
Overall "Speeds better than DSL"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:

A years ago I went to Qwest DSL from Charter. I had charter for 5 years before switching. In that time I had connections issues, poor download speeds, and pings. Recently the 1.5mbits that Qwest had to offer was not cutting it as well as the interleaving lines. So I decided to try Baja Broadbands, 6000/512k for a few weeks to see if anything has changed since the buy out in my area. One change is the tech showed up the next day after ordering. Currently when I'm downloading a file the download speed will just drop to 20k from around 600k. Which could be my ambit modem. I tried a power cycle and the download speed sometimes goes back to 600 but for the most part stays at 20k. When the download speed is at normal levels they aren't constant and are constantly going up and down. The tech did state is they were going to switch backbones from Qwest to sprint so the internet quality should get better within the next few weeks.

In conclusion I'm not surprised of the quality of the internet right now. I'm still hoping that they will switch everything around from the horrible management of Charter in the area. I will update this review in a few weeks to see if anything has changed.

Update: Ok, so I ended up calling tech support and the reason for the speed dropping to 20k is there is a maintenance block due to the fact that they are switching from using Qwest fiber to Sprint fiber. For the reason that there will be a direct link to Denver. Instead of hopping around all over Colorado before getting out.

Update: They switched over to the sprint backbone. Everything from that point on has been a good experience. The speeds I get are always at the speeds they advertised.

member for 12.9 years, 418 visits, last login: 1.4 years ago
updated 6.6 years ago

Comments:

Review by LegendHasIt See Profile

  • Location: Ruidoso,Lincoln,NM
  • Cost: $55 per month
Good "Speed is great- most of the time"
Bad "Reliability is not as good as it used to be; Billing is messed up every month"
Overall "When it works well, it is superb."
Connection Reliability:
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Services:
Value for money:

This was Charter Pipeline for , oh about 6 years. Started out at 1.5 megs download, and was NEVER down for more than an hour or so maximum once or twice a year A couple of years ago, they bumped the speed up to 3 megs at no extra charge , which was nice.

Then about 5 months ago it was taken over by Orange Broadband, unannounced, who bumped the speed to 4 megs down and 256k up... That was nice. ...other than the confusion over who to pay because I got bills from both Charter and Orange.

A month later they changed the name to Baja Broadband. And I got THREE different bills. And billing has been messed up every month (sometimes I get two bills per month) since.

They bumped the speed to nominally 6 megs down and 512 up. And it usually runs 4.7 to 5.7 gigs down and about 420K up according to the speed tests here. That 'rocks'. Especially considering I'm in a little town in the middle of nowhere.

But the reliability has gone down lately. Have had more hours of compete outage or major slow downs in the last couple of months than in the previous five+ years all together. I'm not sure if they are upgrading equipment or the old stuff is just isn't up to the bandwidth they are trying to provide.

Overall, I am extremely happy with the high speed, especially with the massive downloading of big files I have been doing lately. I suppose that the usual great speed more than makes up for the intermittent slowdowns and outages, but after years of ~99.9% uptime, it is kind of irritating.

If they ever get the billing problems fixed, I'll be a lot happier with them. They probably deserve a better review than I'm giving them;... I could still be on dialup! and compared to the time I tried DSL, Baja is superb.

member for 7.2 years, 16 visits, last login: 3.7 years ago
updated 7.1 years ago

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