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Review by akroaths 
member for 4.6 years, 0 visits, last login: 4.6 years ago
updated 4.5 years ago
 Cleveland,Cuyahoga,OH
 $35 per month AT&T "Clean, straightforward presale, knowledgeable live tech support, short waiting" "no paper/snail-mail billing" "good new DSL ISP, recommended"
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A one-time APK.net DSL subscriber subsequently absorbed by Expedient.com,
I canvassed all available residential broadband options for the 44108 area when
Expedient failed to meet their competitors' rising bandwidth offerings, and
decided against AT&T/Yahoo DSL ($250 installation fee required - for what? -
when I already had a working DSL connection on an SBC circuit). Time-Warner
has choked every available promotional medium touting their Road Runner
plans since swallowing Adelphia, but the sales agent (in Akron) couldn't
provide a telephone connection to tech support to answer any of my
pre-sale technical questions, killing that idea. Cavalier Telephone out of
Virginia offered attractive DSL services but required dedication of my
entire telephone service to them - I wanted only DSL.
Ohio.net (in Doylestown Ohio) provided online prequalification within
24 hours, answered advertised sales and tech support telephone
numbers (see »www.ohio.net) instantly with polite and
knowledgeable voices, gave straightforward, accurate, succinct
descriptions of their plans' provisions, and had me up and running
two business days after I signed on, handling everything simply
and error-free by mail and telephone. I supplied and configured my
own equipment; one short telephone call to tech support about
a single router configuration page was all that was necessary.
Service is 3 Mbps/512 Kbps ADSL with one static IP address
at $35.95 per month, no contract, usenet access and 3 email
boxes included. My router reports actual persistent line speeds
of 1984 down, 512 up. Streaming video loads well now, and
download throughput is 6x improved for $5 less per month
than Expedient was charging.
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