Review by ISPhoax
Good "Polite Personnel"
- Location: Farmville,Prince Edward,VA
- Cost: $130 per month
- Install: about 7 days
Bad "No Tech Clue, Low Cable Signal Strength/Drops (pixelation/drops), LOW Network Quality (IP), 60% of Advertised Speeds only"
Overall "VERY LOW value!"
|Pre Sales information:|
Value for money:
This ISP serves Central VA. If I were a regular customer, I would only come to know them only as ShenTel, AKA NTC »ntc-com.com/ . They are in fact, SHENANDOAH TELECOMMUNICATIONS Co. Their IP TRAFFIC is offloaded to NTT-USA (Verio). NTC seems to be geared to serve college students.
Big Problem Areas:
1) ShenTel's DNS service just plain sucks! Does not work half the time.
2) Network service is NEARLY bi-directionally symmetrical. Network management as I understand is in Blacksburg, VA, and in talking with them, understand little about using the proper tools to monitor the proper interfaces and devices within their infrastructure, and ensure proper provisioning.
3) IP service is AWFUL. I have had to call the customer service jokers at least 5 times in the past 2 months to tell them that they are servicing me at just under 55% of the advertised speed (5 Mbps.. did I say that is their MAX offering? It is.) for which I am consistently paying a high price. 3 out of the 5 times that I have called, they sent a tech out with a laptop, wanting to do a "speedtest" to speedtest.net (sarcasam ON) A highly reliable network testing tool to be sure! (sarcasm OFF)
3A) High latency IP service to CPE. Have given them detailed info on their own network interfaces, which they seem to not understand.
Anyway, looking at options, which are fewer than few. Employer is paying for my cable and network services, However, money is money, no matter whose it is. Not getting the value that I NEED, and paying the type of prices for VERY LOW quality of provisioning is PISSING me off.
ShenTel, if you are listening, I am a VERY DISSATISFIED customer, who will certainly NOT give you guys ANY TYPE of reference.
member for 2.7 years, 1 visits, last login: 2.7 years ago
updated 2.7 years ago