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Review by jrlawso 
UPDATED: 4 days ago
Fair warning: reviewer joined this week
 Anchorage,Anchorage,AK
 $69 per month (12 month contract)
 about 4 days
 "No overage charges, reliability, speed, customer service"
 "none so far"
 "I would highly recommend ACS"
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I switched to ACS 1 MB unlimited DSL service a month ago after several years of frustration with GCI's overage charges, frequent outages, less than advertised speed (at least in my neighborhood), and very poor outsourced customer service. ACS so far has been night and day better. My speed is consistently 1.2 down and 320 up and there have been no outages so far. There are no overage charges, and their customer service is far and away better than GCI's. Their customer service and tech support personnel actually seem to care about their customers unlike GCI. Overall, I would recommend ACS DSL service very highly.
Followup comments:  scifi_chris
join:2003-11-15
Anchorage, AK | Small clarification Just to clarify, GCI does not outsource ANY services. All tech/customer support is handled locally and/or in Anchorage 24/7. I work right next door to them so I know... | |
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Review by torxxx8
UPDATED: 61 days ago
member for 3.8 years, 11 visits, last login: 61 days ago
Fairbanks,Fairbanks North Star,AK
$101 per month
"3mbps down 512k up DSL.."
"Connection problems, speed problems"
"Depends on what you want. I shoulda went with 10 mbps cable"
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Dont bother with these guys. Their customer service are idiots, there outside repairment are meth heads. they talk so damn fast you can understand them. They are part tossers.. oh your internet is messed up here use this new modem it'll fix everything. I got 3 bad modems in a row from these clowns in one week... Just bout a new 100 dollar linksys router because tehy said it was bad,
My speeds are about half of what they advertise. I'm so disgusted with them, but the cable up here isnt anybetter. They slap you with 30 gigs a month bandwidth and then 2 dollars a gig for every gig after the 30.
Alaska internet is screwed any way you go about it. Thanks ISP's.. bring some lube next time so it dont hurt as bad
Followup comments: MIHotBear
Premium
join:2003-07-02
Hazel Park, MI | Call Sarah Palin Doesn't she have all the answers to everything? | |
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Review by NiteRider_AK
Posted: 164 days ago
member for 164 days, 1 visits, last login: 163 days ago
Fairbanks,Fairbanks North Star,AK
$89 per month
about 2 days
"Consistently fast download speeds"
"average upload speeds"
"I would recommend this service to anyone"
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I was originally on GCI cable but the download speeds would fluctuate widely based on time of day. ACS is much more consistent. Download speeds aren't great, but DSL is more focused on download anyway. Great service.
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Review by (hidden by request)
Posted: 211 days ago
(review was emailed from domain alumni.caltech.edu)
Anchorage,Anchorage,AK
$69 per month (12 month contract)
"Reliably delivers speed promised"
"Certain sites and types of data are slower than normal (e.g. YouTube)"
"Very acceptable"
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ACS Alaska Communications DSL review.
I have the 1 mbs/320kbs service. Overall, very good response. Full
speed consistently when downloading linux updates and other large file downloads. Very spotty performance when going to popular sites like YouTube.
Skype video works well.
ACS is the only service in Alaska that allows unlimited downloads without some
high surcharge or special bundled package.
Price of $69 per month is typical for Alaska. Bundle discount is $30.25
reducing cost to $38.75 per month.
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Review by AK49Stony
UPDATED: 266 days ago
member for 283 days, 0 visits, last login: 283 days ago
Nikiski,Kenai Peninsula,AK
$110 per month (12 month contract)
about 21 days
"NO DOWNLOAD LIMITS, YOUR OWN DEDICATED LINE"
"Low Bandwidth for High Price. Can't just sign up for internet."
"If you don't mind paying big for small then this is the choice for you"
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-1ST BILLING-
ACS Bundle Services - $49
Additional Monthly Services - $21.15
One Time Charges - $20.00
ACS Internet Services - $19.86
Taxes and Other User Fees - $17.67
GRAND TOTAL - $127.68
I have a STATIC IP address so there is an additonal $10/month charge.
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Review by (hidden by request)
Posted: 294 days ago
(review was emailed from domain acsalaska.net)
Anchorage,Anchorage,AK
$40 per month (12 month contract)
"ACS is a great company, excellent wireless, great local phone."
"The DSL internet service sucks. Dial-up is just slightly slower."
"I'm shopping for another ISP."
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Gettin' pretty slow. Almost time to go. (Listening, ACS?)
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Review by alaskauairy
UPDATED: 303 days ago
member for 303 days, 5 visits, last login: 9 days ago
Anchorage,Anchorage,AK
$80 per month (12 month contract)
about 900 days
"If you know how to check your home wire I think it might be good fast internet"
"Support does not tell you to hook your modem direct to the outside line (take your home wire out of the connection then run ...."
"Support is abused quite abit so sorry, and some people could fix there own."
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I think some acs consumers should plug their modem direct to the outside phone jack with a short phone wire then plug router direct, then try The connection and see if that does not get you the speed you need, (when taking you home wire out of the connection I think I would not use any line filters or surge protectors as in my case the surge protector in the line was a large problem with my poor connect , possibly the whole problem. So all those people that would like their full speed without waiting for support should try this.
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Review by beemer1274
Posted: 1.2 years ago
member for 4.2 years, 1 visits, last login: 1.2 years ago
Homer,Kenai Peninsula,AK
$65 per month (12 month contract)
about 14 days
"Haven't had any problems once everything was set up."
"1MB/S is the fastest speed I can get in my town."
"It's faster than the cable internet in town, but I wish it was faster."
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I had a choice between ACS and GCI for internet. I had GCI in Valdez, AK and it was decent. I had a lot of disconnects while using my PS3 online. With ACS I haven't had any problems at all with disconnects and they are both 1MB connections.
I have a 1MB connections and the price is 65.00.
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Review by Leroykl
UPDATED: 1.5 years ago
member for 1.7 years, 15 visits, last login: 1.4 years ago
Anchorage,Anchorage,AK
Contract price not specified. (12 month contract)
"local and helpful"
"dsl over old phone lines with lots of repairs due to tree falls"
"adequate"
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I once had industrial strength IBM.NET dial up. That was amazing quality of service. I started with ATU who was bought by ACS. I am comparing ACS with my past IBM service. There is a difference. ACS has matured and is fine. I did not want GCI cable and that was the only broadband option I have.
DSL is sensitive to line noise. To begin with my home interior lines are too noisy for DSL. I wired the modem directly from the pole and then put the house on the out line from the modem with one filter for the voice lines. That works well but I can not change rooms without going wireless or creating a similar jack in the new location.
I am in Alaska. Our phone lines run down our rear lot lines with lots of trees. The trees drop limps due to snow loads and snap the lines. Linemen repair the lines during the winter in an emergency mode. The lines get noisy and out of balance. My pair were 900 feet different in length. My phone line was once so noisy that my USR Robotics Courier modem would not work. I am also within 300' of the 3 mile limit from the switch so my signal is weak. I started long ago with a 256K service. I have upgraded several times. I now pay for 640K and get actual of ~520K.
The order process at the start was inadequate but I assume it has improved. Install required a lot of onsite support due to the poor line quality issues. I have a NORTEL NTEX35 modem. The help line folks are pleasant.
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Review by (hidden by request)
Posted: 1.7 years ago
(review was emailed from domain gci.net)
Juneau,Juneau,AK
$185 per month
"Not trapped with cable"
"Slow, not advertised speed, frequent outages, expensive."
"It looks like I'm going towards a cable bundle."
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I can get about 1/3 of their advertised download speed of
3000kb/s. I called to complain and they sent a technician out who
said "it must be the inside wiring". I spent a day installing NEW
wiring with the DSL line having a direct connection to the junction
box. Not surprisingly, the speed never went up and I had wasted a
day rewiring for nothing.
Followup comments: dslmarket
join:2001-06-09
Anchorage, AK | Looks Like? Appears to me you already have the GCI bundle since your review was sent from gci.net. | |
| Leroykl
join:2008-02-26
Anchorage, AK
 ·ACS Alaska
| wiring the house FYI, I had the same problem. First, a noise old phone that I tossed. Then, I cut the line into the junction box. I spliced the modem line to the line that went into the box and the out line from the modem to the line into the box along with one voice line filter. That caused a major increase from less than 20K to 520K from a 640K service.
I will never get the full 640. I am near the three mile limit from the switch and have exterior line quality issues due to old repairs. | |
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