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Review by torxxx8 
UPDATED: 71 days ago
member for 3.8 years, 11 visits, last login: 71 days ago
 Fairbanks,Fairbanks North Star,AK
 $101 per month
 "3mbps down 512k up DSL.."
 "Connection problems, speed problems"
 "Depends on what you want. I shoulda went with 10 mbps cable"
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Dont bother with these guys. Their customer service are idiots, there outside repairment are meth heads. they talk so damn fast you can understand them. They are part tossers.. oh your internet is messed up here use this new modem it'll fix everything. I got 3 bad modems in a row from these clowns in one week... Just bout a new 100 dollar linksys router because tehy said it was bad,
My speeds are about half of what they advertise. I'm so disgusted with them, but the cable up here isnt anybetter. They slap you with 30 gigs a month bandwidth and then 2 dollars a gig for every gig after the 30.
Alaska internet is screwed any way you go about it. Thanks ISP's.. bring some lube next time so it dont hurt as bad
Followup comments:  MIHotBear
Premium
join:2003-07-02
Hazel Park, MI | Call Sarah Palin Doesn't she have all the answers to everything? | |
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Review by (hidden by request)
Posted: 304 days ago
(review was emailed from domain acsalaska.net)
Anchorage,Anchorage,AK
$40 per month (12 month contract)
"ACS is a great company, excellent wireless, great local phone."
"The DSL internet service sucks. Dial-up is just slightly slower."
"I'm shopping for another ISP."
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Gettin' pretty slow. Almost time to go. (Listening, ACS?)
Followup comments: | Forums » comments on review of ACS Alaska |
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Review by (hidden by request)
Posted: 1.7 years ago
(review was emailed from domain gci.net)
Juneau,Juneau,AK
$185 per month
"Not trapped with cable"
"Slow, not advertised speed, frequent outages, expensive."
"It looks like I'm going towards a cable bundle."
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I can get about 1/3 of their advertised download speed of
3000kb/s. I called to complain and they sent a technician out who
said "it must be the inside wiring". I spent a day installing NEW
wiring with the DSL line having a direct connection to the junction
box. Not surprisingly, the speed never went up and I had wasted a
day rewiring for nothing.
Followup comments: dslmarket
join:2001-06-09
Anchorage, AK | Looks Like? Appears to me you already have the GCI bundle since your review was sent from gci.net. | |
| Leroykl
join:2008-02-26
Anchorage, AK
 ·ACS Alaska
| wiring the house FYI, I had the same problem. First, a noise old phone that I tossed. Then, I cut the line into the junction box. I spliced the modem line to the line that went into the box and the out line from the modem to the line into the box along with one voice line filter. That caused a major increase from less than 20K to 520K from a 640K service.
I will never get the full 640. I am near the three mile limit from the switch and have exterior line quality issues due to old repairs. | |
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 Review by Gork
UPDATED: 2.2 years ago
member for 8.1 years, 1328 visits, last login: a few hours ago
Juneau,Juneau,AK
$50 per month (month by month)
 about 1 days
"I like DSL technology"
"Too much down time, phone service required, rude customer service, tech support not 24 hours"
"This is a old review. I left ACS for a cable modem several years ago & have never looked back"
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First off, I've been wanting to write a review on ACS for several years now and never got around to it. Because of this my experience may be out of date, but I have heard from other sources this hasn't changed yet and personally know three people who have recently left ACS for GCI, the local cable modem ISP, because of problems with ACS's Internet service and customer support.
First off, I suffered more outages in the 3-4 months I was a customer than I've ever suffered at the hands of any ISP I've ever subscribed to. Contacting ACS met with no explanations and rude responses from customer service employees. ACS is the local phone company as well, and I ended up closing out my phone service with them years back because of their land line service dropping twice, for hours each time, and no explanations. One other problem I had was that I never did receive throughput anywhere near what I was paying for.
I'd like to be more specific with regard to ACS, but I have waited far too long to post my review. In a nutshell, I'll never return to them and suggest the same things for others as well.
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