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Review by wbrightfl7  - Location: Orlando,Orange,FL
- Cost: $164 per month
Good "Excellent HD quality, wide selection of channels and steller customer service"
Bad "Poorly developed DVR Electronic Program Guide. Channel line-up complicated and confusing"
Overall "If you don't utilize the programming guide much then BH cable is a great choice. Internet service stable."
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I've had Bright House Central Florida for a year now, switching from Dish Network, when Dish dropped AMC and other channels which I like. BH HD channel quality is excellent and they carry all channels which I like to watch. I now have the Lightning internet service which works quite well.
Shortly after I switched to Bright House they released a new UI/Programming guide, which is terrible. It felt like a downgrade and a year later I hate it even more. The programming guide is hard to read and you can only view 1.5 hours at a time in the guide since they shrink the guide into a small box, instead of allowing a full-screen option. The Dish Network and TIVO DVR guides are far superior. BH needs to listen to all of the customers telling them they hate it and create something which is easy to read and user friendly. BH channel line-ups are very confusing. Coming from Dish, where there was 1 channel number for each channel (SD or HD), I was able to easily memorize my favorite channel numbers. With BH it’s impossible to memorize channel numbers in the thousands. Example, Dish Network HBO East is on channel 300. If you have a SD receiver, it displays in SD, if you have an HD receiver, it displays in HD. One channel number instead of 2, which are separated. The Dish program guide also gave you to the option to only show subscribed channels and to show only the HD version in the guide if you have an HD receiver. The BH guide you have to manually use the favorites feature to pick and chose the channels to show, which is a royal pain in the rear.
If the programming guide isn’t important to you and you don't mind a confusing channel numbering, Bright House is for you. If a good guide is important to you, take a look at Dish Network , Direct TV or consider buying a TIVO to use with BH.
As much as I like the BH HD quality I am thinking of going back to Dish Network so I can enjoy a well developed UI/Programming Guide, clean and simple channel numbering, along with their 4 tuner DVRs. BH DVRs only have 2 tuners. I am giving BH a couple more months to roll out a better Programming Guide, but I am not holding my breath. Even after countless complaints from customers last year when the current guide was released, BH has not mentioned anything about going back to the drawing board to develop a better guide, which customers clearly want. It feels like our requests fall on deaf ears with BH.
member for 9.2 years, 747 visits, last login: a few hours ago
updated 19 days ago
Comments:
  BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:103 | Thank you... For taking the time to review your recent Bright House Networks experience. If you need anything please let me know.
Gary | |
| | | There's hope for Bright House Networks! I've been a BHN customer for many years, ALL of them unhappy because of poor customer service and poor TV/Internet/phone service. I recently moved to Orlando, prior to which a BHN tech (contractor) eventually picked up my equipment after not showing up to the first appointment. Subsequently, I received a letter advising me that I had not returned the equipment and that I owed $41.27. After calling BHN again, I was told that when BHN resolved the equipment issue, the account would be closed. Today, I came home to find a collections notice saying I owed $11.27 and that BHN did not have 1 piece of the equipment! Obviously, I was disappointed with BHN and called C/S. I eventually spoke with a supervisor (Jimmy #3978). Jimmy not only was professional, understanding, and totally calm, but he listened actively to the past situation and the current issue that I have with the new service and volunteered to resolve the previous issue and to research the current issue. He quickly discovered that there was a connection problem with the existing service (I was too overwhelmed to even call about this new, ongoing issue). Jimmy scheduled a service tech to correct the issue, which saved me time and energy calling BHN to endure more frustration with extended wait times. He also made what I consider a common-sense business decision to waive the $11.27 collections charge. BHN needs employees like Jimmy to restore customer confidence and increase customer satisfaction. Jimmy showed empathy to completely turn several negative experiences into a positive experience. I was so happy with the way Jimmy dealt with both situations; I was compelled to leave a message for his supervisor to advise her of his outstanding customer-centric behavior. Way to go Jimmy! NPS, Orlando, FL | |
| | Reviews:
 ·Bright House
| Re: There's hope for Bright House Networks! I have to agree that Bright House has some exceptional employees. Every agent I have spoken to on the phone has been knowledgeable and a pleasure to talk to. Gary from these forums is a great help for many as he spends a lot of time answering questions, making suggestions and being here to help those in need. Gary is one of the over the top BH employees.
As for the Bright House upper management I don't think much of them. I feel our customer complaints and suggestions are not taken seriously. BH is far behind offering us a customer-friendly DVR UI and Programming Guide. TIVO, Dish and Direct TV has beautifully developed software and they continue to make improvements while our BH UI is lucky to see an upgrade every couple of years. The last upgrade made the customer experience worse in my opinion. BH developers lack the imagination or know how to create something in the same league as the three competitors I mentioned. This I blame on BH upper management for not making the customer's viewing experience a priority. I guess I was spoiled being with Dish Network for 12 years and enjoying their equipment and software. If you have only been a cable tv user without a TIVO then the BH DVR and UI is likely fine for you as you haven't experienced how much better it can be. I personally am giving BH a couple more months to surprise me with an update, but not expecting it. I will be moving back to Dish for my tv services and enjoy a 4 tuner DVR with a beautifully laid out programming guide. I will of course stay with BH for their excellent internet service. | |
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| Review by Swindled - Location: Tampa,Hillsborough,FL
- Cost: $100 per month (12 month contract)
Good "Knowledgeable CS Reps & Quick Response Appointments"
Bad "Difficult Bundle Price Negotiations (Even With Local Competition)"
Overall "From Paragon Cable To BrightHouse Networks, A Well-Run Pay Television Provider With No Hassles (Such As Billing, Etc ...)"
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The Triple Play Bundle (Digital Cable, Internet (10/1), & Digital Phone Service) For $111.50. (2nd Set-Top Box)
I Was Disappointed BHN Started Charging For Their Modems But Every Company Does This So It Was Expected Sooner Or Later.
Upon Ordering The Triple Bundle, Two SA Explorer 3250 Set-Top Boxes Were Delivered Within 24 Hours Of Placing My Order.
Any Issues Are Handled Promptly By Their Customer Service Department, Often Same Day Or Within 24 Hours.
member for 32 days, 0 visits, last login: 32 days ago
updated 32 days ago
Comments:
| | Service Times Over 40 min. on hold for Customer Service, 1 1/2 min. for new service. This company is not interested in Customer Service. Scheduled service over an hour late and they set the scheduled time.
We need competition for cable service! | |
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| Review by pcdebb - Location: Tampa,Hillsborough,FL
- Cost Contract price not specified.
- Install: about 2 days
Good "Reliable, fast"
Bad "none whatsoever"
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Reliable service plain and simple.
member for 12.8 years, 6432 visits, last login: a few hours ago
updated 49 days ago
Comments:
| Review by Trimline - Location: Orlando,Orange,FL
- Cost: $80 per month
- Install: about 2 days
Good "Fast, few problems"
Bad "Can't think of one... it's better than dial-up!"
Overall "Good deal for the $"
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Update 28May2013
I've been a customer now for 13 years with very few issues. I'm on the 15/2 business plan since 2010 and don't plan on changing anytime soon.
I highly recommend them, unless of course, you could get fiber...
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Overall, I've had RR for at least 4-5 years now - for so long, I can't remember exactly when it was installed! I ordered it as soon as it was available in Central Florida.
During this period, I've experienced excellent service. Here are but a few incidents over the past few years :
1. Modem fried due to lightening. RR came out the next day and replaced modem.
2. Noticed access slowing. RR came in two days and discovered a "leak" in the underground cable leading to my home. The cable was replaced and back to normal.
3. Another day of slowing. RR came out and discovered ants in the street connector box (we have mean ants here).
Overall, the service has been excellent. RR has consistently provided a level of service I have come to expect. Rarely have I experienced outages.
Although their price point is a bit higher than DSL and other providers, I can't imagine switching services as over the years they have always been consistently excellent.
My speed is 2730/335 down/up on Netgear MR314 wireless network. Since my experience with lightening, I now have *everything* on UPS - my IP address, although dynamic, rarely changes.
Cheers!
April 07 - Updated to Premium for the 10/1 service. Took about 5 minutes to complete. Still quite satisfied with RR service. The still need to bump up the dl/ul speeds - just haven't figured out why any ISP wouldn't want to.
Jan-08
Still with RR, just bumped my service to Business Class for an additional $10.00 per month. Overall, still quite satisfied and doing well. I'm using a DLink 2XR that is a flawless wireless router and well matched. Rarely a glitch here!
September 2010.
Still a happy RR customer, now on the 15/2 Business Class and running fine. I may consider the 50/5 tier depending on the expense and the equipment, but for now, the connection is quite reliable.
member for 8.9 years, 3632 visits, last login: a few hours ago
updated 49 days ago
Comments:
| | Service call Great customer service on making a service call...however no one showed | |
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| Review by cyberwasp - Location: Port Richey,Pasco,FL
- Cost: $149 per month
Good "speed"
Bad "poor end user equipment"
Overall "would not recommend"
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only thing they need is to purchase new equipment. My phone/modem is 8 years old and when you tap it the phone is full of noise. Brighthouse needs an overhaul from top to bottom.
Had Verizon, extremely poor tech support and follow up
member for 238 days, 0 visits, last login: 238 days ago
updated 49 days ago
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:103 | Thank you... I never received this review because it was placed in the wrong section and just moved last night. Where do you stand now? If you need anything please let me know right away.
Gary | |
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| Review by bakedbean - Location: USA
- Cost: $105 per month
- Install: about 1 days
Good "Very fast for cable in Florida"
Bad "None at this time"
Overall "For the cost and no other option with this speed, go ahead and spend the cash"
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Road Runner Lightning 90/10 released in Central Florida. So far no problems
Attachments:
member for 13.1 years, 3806 visits, last login: 1 days ago
updated 49 days ago
Comments:
| Review by airwingjim - Location: Clearwater,Pinellas,FL
- Cost: $47 per month (12 month contract)
- Install: about 1 days
Good "Very happy (Best deal in Tampa) 20k/2k Best deal that's available to me at this location."
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(Best deal in Tampa) 20000/2000 cheaper than Clear that offers 1300 down AT BEST
7/29/12-It's been several weeks now and my opinion has not changed. No down time as yet. My sons laptop is getting just about as good of down loads as my "wired" computer.
I am looking forward to the day verison hooks this complex with opt fib. The whole area is verison serviced (Your only choice for phone hookup here.) But they still haven't run F.O.'s from the street in to the apts. Until then, I'm Very happy with Road Runner Turbo @ $47.99 per/mo.
member for 12.1 years, 2649 visits, last login: a few hours ago
updated 51 days ago
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| Review by unbuckled - Location: Kissimmee,Osceola,FL
- Cost: $166 per month
- Install: about 2 days
Good "Pretty reliable service, speeds I like at a price that's affordable"
Bad "Some of the tech guys are a little clueless. Haven't had any issues since I found this site."
Overall "When compared with the only other options I know I have, the speeds and reliability are the best."
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I have the lightning 60. My speeds are consistently between 40Mbps and 55Mbps on wireless. Granted I bought a really stable router to be able to get these speeds. I have multiple people running games and streaming movies at the same time and only once in a while is there a lag issue.
member for 94 days, 16 visits, last login: 45 days ago
lodged 53 days ago
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:103 | Thank you.... For taking the time to review your recent Bright House experience. If you need anything please let me know.
Gary | |
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| Review by Boilermaker - Location: Carmel,Hamilton,IN
- Cost Contract price not specified. (36 month contract)
Good "Price, tech support, good speeds"
Bad "N/A"
Overall "Competitive pricing and support inside and outside of building"
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It has been awhile since I got service with Bright House, so I do not recall details about the setup. I do remember that it was fairly painless with some trouble with the modem setup at first. That trouble was due to having static IP's but in the wrong Bright House subnet for it to route correctly. That was fixed long ago, and I was happy.
Over several months, I have been noticing issues with connections (TCP). A connection would drop suddenly in mid stream without a reset (RST) being sent by the modem. That would leave a connection hanging until a timeout was reached. I tried to isolate it within my internal network which has a lot of stuff on it. I typically look at my own setup (or code) before looking at others.
However, I tried as best as I could without luck, so I asked the on-line tech here at DSL Reports to check if my modem was having problems. The modem was showing through SNMP a large number of IP packet discards, which indicated buffer issues according to documentation I could find. He looked into it and found some odd problems that the modem was reporting. That is when he arranged for a tech to come to investigate.
I could go into detail about everything that needed to be done, but I thought it easier to list them and fixes made:
- Line to house had some issues. Previous owner had uninsulated coax in the ground. New line to house was laid. The cable no longer went nearly halfway around the house to be split and double-back half of that distance to come into the house.
- Modem was seeing more issues on the line than were even there. Old Netgear CGD24CPR was replaced with an SMCD3GN.
- Phone modem (MTA) was switch from using an external cable into the house to using an internal one. This was not to fix anything, but I needed to do it.
Results:
- No more mysterious connection drops.
- A download at full speed does not cause large delays for other connections. In other words, someone can go to a web site without having to wait up to a minute for the page to finish loading.
- A large amount of ugly cable on the side of the house will soon be gone when I find time to remove it.
- No charge for the fixes.
Speaking of prices, before I moved into this house, I had assumed it was in Comcast territory, so I had called them for prices. For the services I have (business account, static IP's and phone), I would have had to pay approximately $25 more per month. Also, I heard from a tech that fixes in the house would have cost $100 on the service fee for a business account ($50 for residence).
member for 11.8 years, 710 visits, last login: 4 days ago
lodged 53 days ago
Comments:
| Review by aestivalis - Location: Orlando,Orange,FL
- Cost Contract price not specified.
Good "Internet, TV and Phone conveniently packed"
Bad "none"
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Great tech and customer support service... did not have any bad experiences at all, and is willing to ensure a happy customer.
Internet download and upload at it's best.
member for 62 days, 12 visits, last login: 12 days ago
updated 62 days ago
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:103 | Thank you... For taking the time to review your recent Bright House Networks experience. If you need anything at all please let me know.
Gary | |
| | | cable chanels I stay at carlton arms..you move in..they tell you the have cable...then you find out. You have like 3 chanels...no AMC., no USA...those are prime chanels...so then you have 20 spanish chanels..
Now to get cable prime chanels close to 100 $ use to have cw44...but now that has been taken off. | |
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