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 Review by Milkman 
member for 2.1 years, 67 visits, last login: a few hours ago
lodged 4 days ago
 Brooksville,Hernando,FL
 $115 per month "Very reliable uptime." "Very poor advertised upload speeds" "Not bad."
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I rarely ever have any connection problems and I am on my internet a LOT. I almost never have to call their tech support (which is a credit to their service reliability). They have no contract (which isn't a big deal to me since I have been a customer for 15+ years).
It isn't all good though. I find their upload speeds to be lacking (to say the least). They have been upgrading their download speeds, which have always been doing better and better, but their upload speeds are still very very slow for the higher end packages. Their fastest service (90 mb/s down) only offers a maximum speed of 10 mb/s.
I do not use them for cable TV, but I also have their alarm system and I am pretty happy with that as well.
Comments:
  BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you... For taking the time to review your recent experience with Bright House Networks. If you need anything please let me know..
Gary | |
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 Review by kdwycha
member for 10.3 years, 2312 visits, last login: a few hours ago
updated 5 days ago
- Riverview,Hillsborough,FL
- $220 per month
 about 5 days- "Download Speed, Low Latency, Same Day Service Calls, Spot On CS (Not Tech Support)"
- "Upstream, HD UI on STB's Sucks"
- "Satisfied"
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I have had service for about 2 years and am satisfied. Thats not to say if my apartment complex would end the exclusive contract I wouldnt jump right to FiOS due to better upstream and kickass HD UI etc.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Let's get this fixed... Hi there,
You should not have any downtime beyond a very rare incident. Please get with me via pm and lets see what we can do about that. | |
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Review by kasten
member for 10.7 years, 794 visits, last login: 1 days ago
lodged 16 days ago
- Orlando,Orange,FL
- $60 per month
- about 4 days
- "Reliable, tests what is advertised, service"
- "Bundled HDTV DVR is somewhat outdated... record compression lacking"
- "No contracts, service staff very helpful with tech and package uestions."
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The ISP is new to the business but has done a great job. Installation took 45 minutes for HDTV, VOIP and Web. Hooked to household's 8-port DSL router. Very little degradation when accessing with multiple computers. Company offers to rent a cable modem for $5 a month extra. Not a bad deal considering owning is more expensive and why not let the CO fix the modem when it goes bad. Tested speeds average 34 down and 2.5up. Quite secure (not pingable), no spam as of yet. Option to purchase speed up to 60 down.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you For taking the time to review your recent Bright House Networks experience. If you need anything please let me know.
Gary | |
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 Review by Mashiki
member for 11.2 years, 3142 visits, last login: 8 days ago
updated 37 days ago
- Zephyrhills,Pasco,FL
- $59 per month
- (month by month)
- about 2 days
- "Fairly fast setup, CS kept upto-date info on install, speeds/connection stable"
- "Subcontractor installed, time shifed repeatedly -- late-day from early morning."
- "Good price, for what you get, with good speeds."
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Only available option in the area outside of wireless. No DSL hookups in this area, ordered the standard package(5/400) @ 32.90/mo no contract. A lite package was available at 19.90/mo(1/128)
Order went smoothly, the only real issue was with the subcontractor who was repeatedly running behind. Install time went from 10-12 to 2-4pm, pushing the time back, making it slightly more of an issue throughout the day.
Modem supplied is Motorola 5100 series. Since this area is pretty new, the S/N DB levels are fairly good as well. Other then the installer, I don't have any other real huge issues that currently stand out.
Update the review as able.
Post spring-shutdown(Mar 29) of the install no outages had happened, no issues had happened, service was good. Will post the fall switch on around Oct.30ish.
No problems past fall, this previous spring either. One small outage that lasted a few hours. Then 3 day outage when the large T-storms rolled through a few weeks back in Apr in the St.Petes area.
4/13/13
The price has gone through the roof(roughly $20 in the last 3 years) since my initial buy. Right now, the quality overall vs price is roughly where Southern Ontario and Woodstock was back in 2000/2001. Piss poor. Reliability has been fine for all the periods I've been there, but there is no value for your money. If DSL was an option I'd switch to that.
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Review by helpdude
member for 115 days, 5 visits, last login: 38 days ago
lodged 42 days ago
- Winter Haven,Polk,FL
- $72 per month
- (12 month contract)
- about 1 days
- "Fast install after ordered, good followup"
- "slow for 20mph "turbo" service, lots of interuptions"
- "only thing available for internet"
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This is the only service I was able to find in my area other than satellite. I only wanted internet, not a package so I took the 20 mph "turbo" as a most reasonable setup since we did not want the "twin 15mph lines".
I have a Ubee DVW3201B modem and wireless router combo on Docsis 3.0. They won't run on my Motorola SB6120. I also had to disable SIP so that my VoIP system will work without dropping calls. The Ubee performance has been really spotty and the user interface for setup and control is not what I need: there is no way to "reboot" without "pulling the plug" when the system is "misbehaving".
I am very disappointed in the advertised speed as I get very different reported speeds from the Brighthouse speed tests (17mph to Orlando) and the Broadband speed tests (7mph to Washington DC and 2 to CA). My home network of laptop, desktop, wireless printer, Andoid phone, Amazon Kindle Fire and Linksys VoIP router is dropping 2 to 3 times a day. The current answer is to obtain a "new IP" from the BHN servers. this works for a couple of hours. BOO!!
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 Review by ebenezer
member for 67 days, 7 visits, last login: 45 days ago
lodged 46 days ago
- Hudson,Pasco,FL
- $82 per month
- about 2 days
- "Solid Connection - Above Advertised Speeds"
- "None"
- "Great Broadband Connection"
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Consistently get 70 Mbps down and close to 6 Mbps up. These speeds are somewhat higher than what they advertise. Was able to get the user name and password for my cable modem via tech support after a somewhat comprehensive and lengthy identification process (this is a GOOD thing). Compared to a year ago, the phone support seems to be better than what it once was. Support personnel are either better trained or BHN did some house cleaning.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for reviewing your recent Bright House experience! If you need anything please let me know...
Gary | |
| | | | Re: Thank you for reviewing your recent Bright House experience!  | |
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Review by zhaunie
member for 47 days, 1 visits, last login: 40 days ago
lodged 47 days ago
- Orlando,Orange,FL
- $55 per month
- about 3 days
- "It works at the advertised speed - plus a little more sometimes"
- "Price"
- "Solid service, but not great prices."
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Speedtest: »www.speedtest.net/result/2619864499.png
We moved into our current house at the very end of November, and brought Bright House along with us. I had considered U-verse, but had tons of things going on, so I put off the decision-making. Up until the bill due in March, the service cost exactly $51/month. Now, they've decided to increase the charge to $52, add a modem fee of $3.50, and that's taxable, so the final price comes out to $55.73.
I'm dissatisfied with the increase in price; especially when reading from others on here the speeds/prices offered in other parts of the country. I'm looking at other providers now.
U-verse offers 12 down at $51/month (after an introductory rate for the first year), so I'm trying to find out what the final monthly bill would be for that.
Comcast in this area has been bad in the past. I hear they're really good in other places, but they acquired Adelphia's assets here - which were terrible. Maybe they've fixed things by now, but I just don't know. They advertise better speeds at lower prices, and their box is actually in my backyard, so maybe it would be ok.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for reviewing your recent BHN experience! If you need anything please let me know.
Gary | |
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Review by jspayneii
member for 4.6 years, 20 visits, last login: 41 days ago
updated 47 days ago
- Saint Petersburg,Pinellas,FL
- $146 per month
- "Best connection quality and reliability I have experienced"
- "Tech support can be slow to solve problems"
- "It works well."
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After upgrading my High Speed to the 30Mbps a month ago, I have not had a stable Internet connection. I have had 9 different technicians out. No one has been able to identify and solve the issue. Up until the upgrade, everything worked fine.
Update 4/3:
Gary was great in getting my issue resolved. My internet has worked for several days now.
Even with my issues, I do have to say that between Bright House and Verizon, Bright House wins hands down. Verizon was less than cooperative when we moved one of our stores last week. They were scheduled to come out and move our phone lines, and Internet on Thursday. Well, they cancelled the move of our Internet service, and their service department was unable to correct their error. Bright House came out and installed Friday morning, because Verizon wanted us to wait for 3 more days.
The service and reliability of Bright House is far more consistent as well. We use to have a couple DSL lines at our corporate office. One was getting the 1.5Mbps. Another one was lucky to connect at 512kbps. Verizon's answer was basically "there is nothing we can do". Since we have installed Bright House, we haven't had one issue.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for take the time to review your recent experience As you know we've been working together on this. At last we spoke no issue was detected over several days and then I didn't hear from you again. If the things we worked on are continuing please visit your direct forums thread and update me.
Let's also talk about the downgrading discussion you had with CARE as the above doesn't make sense...I have a hunch there was a failure to communicate somewhere in that discussion.
Gary | |
| BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you! I want to thank you again for reaching out to me regarding your original experience. It would appear we have resolved the problem at this time. If you have any problems don't hesitate in calling or emailing me right away.
Gary | |
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 Review by maj urinator
member for 13.2 years, 1369 visits, last login: 17 days ago
updated 54 days ago
- Davenport,Polk,FL
- $114 per month
- about 30 days
- "fairly cheap and works well"
- "poor on demand quantity for HD TV"
- "it works"
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Moved from PA, to FL. Ordered bright house cable (TV , Internet, and Phone),
The actual installers were great, had lots of problems with the company getting them to do the actual installation. Was told twice that it was not going to happen due to it being not cost affective for them (I live in the middle of a large open area). Each day after the "not going to happen" calls I was called by "the president of service" who told me that since he was the one I spoke with when i ordered the service (really?) he personally was guaranteeing that I would get service but it was going to take a few weeks as they needed to get the county's permission to run a conduit under the road outside the my property and then had install a hookup box on that side of the street.
Well long story short its installed and working,
Internet is sped is 11 MB Down and 1.5 MB upload not super fast but enough for web surfing, email, Skype, and streaming videos and movies (of course faster would be better...)
I did look at other options during the whole installation ordeal and while the TV via Direct TV would have been a good deal, I could only get me internet via Verizon at estimated best effort of 3 MB Download and 1 MB Upload which they said would cost about 80 per month just for the internet with a additional $40 for phone.
We make and receive lots of long distance call overseas friends and family members. So could not just go the cell phone route and the international rates are so high.
We do Skype a lot with family and friend overseas and here in the US.
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Review by softbaked
member for 66 days, 4 visits, last login: 45 days ago
lodged 63 days ago
- Melbourne,Brevard,FL
- $118 per month
- about 14 days
- "Internet speed is acceptable"
- "Very expensive, price(s) are outrageous, TV is commercial saturated"
- "High price and poor service are a direct result of a govt. sanctioned 'cable' monopoly"
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Central Florida Bright House should be the poster child for why granting a government sanctioned monopoly to a "cable wire" company should be against the law. The prices are the "highest in the country" (see link below) and the products/services are below average due to television commercial saturation, refurbished DVR(s), fluctuating internet speeds and some/most field technicians/installers who are either lying or under-trained most of the time, and now they charge you $3.50 per/month for the cable-modem and $14.00 per/month for the DVR on top of their over-inflated, higher than average price nation-wide.
I have "basic cable" with "standard internet" for $117.52 per/month and every three months I have to call them and threaten leaving just to keep it at that price. This does not include the repeated / time consuming / angry calls I had to make just to get my internet speed up to what I was paying for and they kept insisting that the "problem was on my side" until the 4th tech who came out (senior tech manager) before I was able to prove it was their line(s) that had to be replaced. It took/wasted a total of 10 hours over three weeks to finally get the speed I was paying for, and get this... every time I would call, the first-tier of support would try to sell me a faster package swearing "that must be the problem" I wonder how many poor suckers have been tricked into upgrading service they will never use?
Then there is the DVR problem(s), as a Bright House customer I have gone had to replace over 10 DVR(s). I know an employee first hand and BH does NOT purchase new DVR's, they only purchase refurbished DVR's (they will deny but its true) and then charge you from $12 to $16+ per/month for them and the only decent brand they carry is the Cisco models but... they do not like to give them to you unless you have bought into their whole-house DVR plan (the Cisco's are also the only model that PIP works with too). 6 out of the 10 DVR's I have had brought to my house for replacement have had issue(s) very soon after install, that's right they do not completely check returned DVR's and just put them back on the truck(s) I have missed time from work and my social life many times just trying to get a working/reliable DVR that I pay for every month.
Then there is the billing department, I just spent last Friday afternoon getting an extra $40 charge off my bill because of transaction errors on their side and it still took me over an hour of aggravating/time wasting phone time to get it removed and to make it even worse their first "answer" to the fix was to "upgrade to another package" you cannot even talk to these people without them trying to shove another service/product down your throat. In fact when you call and complain about pricing the pitch is the same every time (OK we'll just upgrade your package and keep you at the same price) does not cost them a penny more while giving you the illusion you have gotten more.
I guess this all might be worth it if they had competitive pricing, decent equipment, fair charges and skilled/knowledgeable people working for them but for the most part none of that is there.
This link will show you that Bright House is the most expensive provider in the country. Scroll down to "CABLE Internet Providers" on the bottom of the page
»/gbu
This link will show you how much better Bright House is to their customers when they are forced to compete. Just read the title.
"Time Warner Cable's arrogance perfectly illustrates why the cable industry is so disliked"
»www.reddit.com/r/technology/comm···rfectly/
This link exposes Bright House for most of it's unethical practices
»stopthecap.com/tag/time-warner-cable/
I am not a competitor, I am a customer and I'm sick of the greed and sub-par service/products/pricing Bright House provides and when Google Fiber or another competitor will try to compete in your area Bright House will hire every lawyer and grease every politician to keep them out and keep you trapped in a fleecing price model.
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| |  No Competition?
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| | | | Re: No Competition? I just registered here too I hope this will not be a problem. It is our 4th day in Orlando Florida we bought a house here and moved here after retirement from military, the first surprise we got was Florida is actually owned by insurance companies, what about the next owner? of course Bright House owns central Florida for free! 10MB internet $97.00? wow if I have to pay that much for internet then get unlimited data from AT&T for the whole fdamily for less than that! One thing these idiots cannot do is "twist my arms and get my money" I'm NOT getting their service nither do I even want to see these greedy bastards! by the way as of now there is nothing called internet plan on their website, it's all bundle and you have no option but bundle it and get your pocket bundled! | |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for your recent review... Just to clarify a couple of important things...we are not Time Warner Cable. TWC and Bright House Networks are entirely two different companies. See »en.wikipedia.org/wiki/Bright_House_Networks
The average billing you referenced is not actual pricing but the average "customer reported" price based on the last few reviews here at DSLR and by no means is official, national or even scientiifc for that matter.
In your area there are no less than 3 alternative providers, hardly a competitive poor "government sanctioned cable monopoly" as your review indicates.
I see that you have just registered here. Going forward if you have any problems or concerns please reach out to me in our forums and I would be glad to help.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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 ·Bright House
1 edit | Re: Thank you for your recent review... You guys are trying to side-step the point.
Bright House has a "government sanctioned monopoly" for the actual wire CABLE. There are no other competitors "allowed" to use that medium.
@BHNtechXpert
hardly a competitive poor "government sanctioned cable monopoly" as your review indicates
We both know this is not true or you are in denial. They got that using lobbying tactics on the local/state politicians.
»influenceexplorer.com/organizati···5d1f68cf
[would you like me to provide hundreds of other links?]
You sir are a paid employee/spokes person for Bright House, your job here is to put out rumor-fires and muddy up the discussions under the guise of "tell me your problems, PM me and we can work it out". You have everything to gain from keeping the truth from these people... it's your JOB, and when you get those people in a private PM you calm/quite them down by "upgrading their service(s)" at no price increase to them, it cost you nothing and they think they have somehow won something when in reality what you gave them does not cost Bright House a penny more and they are still paying the highest rates in the country for this service.
@BHNtechXpert
"I see that you have just registered here."
So your trying to discredit me by implicating that I must be some kind of nubbie who does not understand the complications of your business? or this is my first time here at DSLR? Nice try but I give the readers here more credit for their intelligence than you do, and... I have been a Bright House hostage/customer for over 10 years and... wait for it.... I work in this industry!
@BHNtechXpert
"The average billing you referenced is not actual pricing but the average "customer reported" price based on the last few reviews here at DSLR and by no means is official, national or even scientiifc for that matter."
OK folks he is saying that the data collected here at dslreports.com is not valid because the sample data is too small and not up to date... really? dslreports.com is the "largest non competitive" collector of data as it pertains to the cable industry input by the actual users/consumers who pay for and use these services and updated daily. I think the validity of dslreports.com speaks for itself.
@BHNtechXpert
here at DSLR and by no means is official, national or even scientiifc
That is hilarious, your right @BHNtechXpert we need to hire some scientist to get the real prices Cable/Internet providers are charging their customers in the USA! Do you realize that you just insulted the very backbone/core of what dslreports.com provides? so your saying we should discount everything we read here at the DSLR website because it's not "scientific"? lol
The link that I provided to prove that Bright House is the most expensive provider in the country (because of the monopoly) is from this very site dslreports.com
Charts - The Good, The Bad and The Ugly
Compiled weekly from ISP reviews received
(read the section towards the bottom of the page "CABLE Internet Providers")
»/gbu
hmmm..... Bright House is the most expensive provider? your saying that the data on dslreports.com is not valid or useless?
The truth folks, Bright House has been fleecing Central Florida for years and years and will continue to charge the highest prices in the country for the services they provide because they have a government sanctioned monopoly on the wire cable they procured this monopoly using good old fashion lobbying (see above) and campaign contributions for local elected officials. They spend millions to keep us hostage at this 1500% mark-up price.
Do you want to read how Bright House charges their customers when they have real competition? Follow this and read, read, read
»www.reddit.com/r/technology/comm···rfectly/
I have many, many other links and proof @BHNtechXpert I will be sharing, sprinkling on these forums.
And in-case anybody missed this informative link from above.
»stopthecap.com/tag/time-warner-cable/
@BHNtechXpert
"In your area there are no less than 3 alternative providers"
They love to say this, do you really feel that Dish, AT&T, Direct TV are valid "oranges to oranges" compared providers for speeds and services? If one of them could use the wire cable then Bright House would be very afraid and the prices would sky-rocket down and the customer service experience would go up.
Nice try @BHNtechXpert but I'm going to continue to show these people what you do not want them to see.... the truth about the shady overpriced services that Bright House forces us to pay, the most expensive in the country because they have no competition on the cable wire due to a monopoly they acquired via political shanagans and when Google Fiber tried to setup in Orlando Bright House spent every legal force they had to prevent it because.... they would have a true competitor which would force them to price their products at the national level and I have not even began to tell these people the story about how their tax dollars paid for the infrastructure that Bright House is preventing competition from using.
So have fun trying to politically correct my naming standards in your attempt to divert the truth in the words I have provided. | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Thank you for your recent review... Have a great day "softbaked" and thank you for sharing your unique viewpoint of the cable industry. | |
| | | GeNomer
join:2013-01-21
Indianapolis, IN | In my area Bright House and Comcast overlap. There is no way 2 cable companies can use the same lines, so they both run their own separate lines on the Utility poles, right below the power lines and phone lines. Maybe back in the 80's 2 companies on one line would work when there was only tv and not that many channels. But there is no way that would work now.
Also, I don't think Bright House has any control over how many commercials there are. They are just the carrier. The channels make their own decisions on programming and commercials.
I feel for you on the dvr issue though. If you want a brand new piece of equipment, it might be best to buy your own and get a cable card from bright house for it. | |
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| | | You must be a sharholder with fake tech hat! Brighthouse is actually a monopoly who is sucking citizin's blood! STOP pretending while you know the truth, 5 days ago I paid $35.00 for 15MB with suddnlink, today I was told by your sensless and greedy company to pay $97.00 for 10MB! You and brighthouse can move to Iraq that is where you can fool idiots and steal their money! | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Thank you for your recent review... said by dumbcustomer:You must be a sharholder with fake tech hat! Brighthouse is actually a monopoly who is sucking citizin's blood! STOP pretending while you know the truth, 5 days ago I paid $35.00 for 15MB with suddnlink, today I was told by your sensless and greedy company to pay $97.00 for 10MB! You and brighthouse can move to Iraq that is where you can fool idiots and steal their money!
If you're going to troll at least troll with the truth. Assuming what you meant was a la carte standard internet (10mbps) is $53.50 including the modem fee.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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