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Review by lumpymule 
UPDATED: 4 days ago
member for 7.2 years, 28 visits, last login: 24 days ago
 Spring Hill,Hernando,FL
 $50 per month
 about 3 days
 "Easy to move accounts, reliable speed, few outages"
 "Road Runner e-mail can be goofy"
 "Good value for my money"
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They supplied a Touchstone Telephony Modem which operates at the advertised speeds. Very seldom goes off which is good considering Florida weather. I have 4 CPU's running in my home networked through a Linksys Router and all works well. The technician they sent for the install actually knew what he was talking about unlike the Verizon tech I had with my prior service.
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Review by rglemois
UPDATED: 24 days ago
member for 5.9 years, 178 visits, last login: 24 days ago
Winter Haven,Polk,FL
$32 per month
about 14 days
"Quick/Inexpensive/No Contract/Good Install"
"None Yet"
"We're happy. Does as advertised. 6700/400. Faster Cheaper Than DSL"
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Moved to Winter Haven, FL. Had DSL. Wanted Naked DSL but not available. Went with Cable. Cheaper, Faster. No issues so far. 1 Week of service. QOS is much better for VOIP.
Ordered and installed in 14 days. Tech was on time. (4 hour window).
We went with cable for $32.95 for 6 months. Goes to 40ish after. We save by not having to have a phone line and DSL bill. We use Vonage VOIP and several virtual phone numbers.
Installed Toshiba PCX2600 Cable Modem. Works. I'll follow up and let you know about my network install.
Update: 9/21/07: Everything is working as advertised. Great speed. Low Ping times compared what I was getting.
Update: 7/9/08: Going up to $44.95 So far no problems. Quick. Reliable.
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Review by MellowMan
Posted: 26 days ago
member for 26 days, 1 visits, last login: 25 days ago
Bakersfield,Kern,CA
$52 per month (month by month)
"Consistant As Far As Speed"
"Needs Some Reg Tweaks For Sure"
"Well It Works"
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Been a customer forever and you would think that they would give you a break in the cost since i do have all 3 services from them, But i guess we all can't get what we want. But it keeps me and the old lady and kids happy.
SPEED: 15/2
Modem: Motorola Via Linksys Router (Not Compatible From What I Hear)
Really Hauled AS** when i first got it now struggling to keep it stable.
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 Review by robs440
UPDATED: 92 days ago
member for 5.2 years, 776 visits, last login: a few hours ago
Casselberry,Seminole,FL
$147 per month
"fairly consistent in their speeds"
"RR has a small email inbox, signal very"
"only cable company in the area....."
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The other broadband option in town is slow DSL from Phone Company. No thanks.
We had a hail storm in May; everyone in the neighborhood had issues. They couldn’t get us back up for a week to 10 days. I was forced to convert over to my backup 'freebie' dialup ISP in order to get my work done since I freelance. Had to go to the in-laws once that week. Finally 2 different techs came at 2 different times and contradicted each other, finally running a new line from box in the yard over to the main line connection at the street. Unfortunately they just left it lying on the ground saying “as outsourcers we are not allowed to bury the cable. The company must send one of their own after pulling permits from the county, etc”. Then they company tells us just the opposite. Here it is in December and still no buried cable. No ones even been here or called.
Regardless everything went back to normal after I reset and re-setup my router. Their service ran great for quite some time (triple play package - Phone and cable TV as well, and those always work well, just the internet sucks), and now it’s back to the same old crappy signal again. Trying to watch a video on the local news channel requires you to click on it, then stop the video player and wait for the file to download enough to actually watch it without it stopping mid way. Sigh…guess its back to making some phone calls.
Update....contacted them again about slow speeds and losing connection. They sent a company tech out to bury the cable but left no note on the door (we were gone) about what they had done. They pulled an old cable out of the ground that wasn’t even being used. They one that needed buried was not touched and no reason why was given. This all took place some time in May of 2008. I had fixed the speed and connection issue myself long before they got here, so at this point i won’t be calling them any more since they can’t seem to get it done. Several calls and 1 year later, I’m done.....period.......really don’t care anymore at this point.
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Review by coaster
UPDATED: 112 days ago
member for 1.2 years, 68 visits, last login: 17 days ago
New Port Richey,Pasco,FL
$55 per month (month by month)
about 3 days
"Channel selection"
"DVR is clunky"
"Good Value"
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I have had Bright House cable for 10 years now. Very reliable and I like all their analog channels. We have ReplayTV and TiVos in the house and analog channels make life easier. FiOS is always mailing and banging on my front door to get me to switch. Not going to happen. Don't need all their boxes for my bedrooms when analog and my DVRs work great for us.
I have one Bright House DVR and it is not the best. It freezes quite a bit when playing back recorded shows. The guide is pretty ugly with huge text. Search feature is useless compared to ReplayTV and TiVo. It is cheap though since I have their internet bundled in a package. They gave me 2 free premium channels for a year also. They don't have Encore or Starz on demand for some strange reason. Still a good value for what I get.
**6/20/08** Just upgraded for $10 more a month to their 15mps/1mps internet. I was on the 7mps/512 before the switch. It used to be $10 a month more for just 10mps/1mps until this latest pricing. Good value and my uploads are closer to 2mps. It is nice living where FiOS competes for the same customers.
Switched out my DVR for another a few months ago. No more freezing. Hard drive was slowly dying I guess. Channel guide and search feature is still pretty bad. FiOS is much better in that department.
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Review by jonboy16
Posted: 131 days ago
member for 2.9 years, 46 visits, last login: 18 days ago
Daytona Beach,Volusia,FL
$140 per month
about 1 days
"quick easy install"
"support for signal level problems"
"square deal for the money"
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Had DSL from bellsouth/ATT. Mail servers were always down.
Bright House cable has always been very good, except for the period during system rebuild. Analog cable is/was always marginal signal. 0db-+3db at demarc. Add a splitter and things get snowy. I have five outlets, all preinstalled during construction.
I signed up at the Bright House office. They gave me a modem and said to hook it up.
I did and my home network took off immediately. They are delivering rock steady 7000/450 for over a year now. System is never down. Also VOIP phone is excellent. Audio and services flawless.
Support is generally excellent. Any unanswerable questions get immediately kicked up to next tier support and are quickly resolved.
Service is another story. As with all modern companies trying to minimize costs, technician knowledge level varies greatly.
I had a problem with poor signal level resulting in snowy analog pictures, intermittent freezing of my digital service, but little apparent effect on my broadband service. I work in a related field and had the hardest time getting my problem recognized, located and corrected. The problem had been affecting my neighbors as well, but none of them had complained so the techs kept blaming my home wiring. Apparently none of the could read a signal level meter. The problem was an underground cable which had gone south.
Another issue was a discrepancy between the number of outlets that Bright House says I am supposed to have vs. the number of outlets the original installer activated in my home. The last service/installer announced upon arrival that I was only allowed/paying for one outlet. When I pointed out that I am paying for 2 digital boxes plus internet service, he said there MUST be some mistake. I was only being billed for one outlet and inferred that all I could have was ONE outlet. A call to Bright House while he was present corrected the problem.
After all is said and done, my opinion of Bright House remains very good.
Good value for the money.
$140 per month includes 2 digital boxes with remotes, 7mbps road runner and voip phone. Bright House includes some very nice cable tv extras that no satellite provider currently offers such as local news (their own news channel for central florida), weather channel with local insert, local weather radar, and tons of free on-demand services.
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 Review by viperpa33s
UPDATED: 177 days ago
member for 5.8 years, 2567 visits, last login: a few hours ago
Bradenton,Manatee,FL
$111 per month
"Tech support is courteous, Getting advertised speed"
"Poor install coordination"
"Would reccommend the service to anyone"
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Bright House is just a reseller of Road Runner. I have had triple play for a year and would say the service has been pretty good. I have 7mb internet, digital tv, and digital phone. A couple of times had downtime of less then 30 minutes. One time had downtime of about 7 hours. The tech support people are courteous but the telephone menu has a lot to be desired. Installation of the digital phone took 3 week to install due to miscommunication of scheduling. Internet connection is great, getting the advertised speed all the time. I don't use the Road Runner website or email so can't give a review.
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 Review by MrChupacabra
Posted: 239 days ago
member for 5.5 years, 903 visits, last login: a few hours ago
Saint Petersburg,Pinellas,FL
$44 per month
about 7 days
"Service has been stable since day one."
"The installer did not understand what problems paint does to a barrel connector. Issues with getting higher speeds."
"Compared to my service with comcast in Jacksonville its not as fast but still ok"
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My install went pretty fast. I did not care for the techs attitude toward my objections on him using the existing damaged barrel connector(pain had gotten inside it) and his solution to this problem was to toss a splitter on the outlet with a terminator on one connector and to tighten everything so tight to keep me from changing anything that he cracked the wall plate and I had to actually cut the cables to clean things up and replace the barrel connector.
After fixing the less than stellar install my service has been rock solid. Signals are great, speeds acceptable.
My biggest issue though is getting faster speeds through Brighthouse. They will not offer higher speeds to those who do not want to get their digital TV and phone service. Which really is kinda moronic in that it prevents them from making some extra money off me with unbundled rates and instead gets them the bare minimum.
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Review by mrcbrown
Posted: 256 days ago
member for 6.1 years, 91 visits, last login: 128 days ago
Bakersfield,Kern,CA
$49 per month
about 2 days
"speed, stability, compatiblity"
"support, hardware failure"
"Good service - as most, has common issues."
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I have been with Bright House since it arrived in Bakersfield - previously we had Time Warner as the company, but our local TW became Bright House, so I have had the highspeed road runner service for a few years now - with local construction there have been a few BIG outages, but all in all, very speedy service.
One note - main call center isn't too "tech savvy" I work with various networking issues on my servers, and such - when I brought up "Latency" once, the guy on the other end said "La-what?" I know not EVERYONE knows terms, he may of been sales, or a poor soul who answered his phone, but none the less, was odd to have a common term like that not recognized.
All in all though, aside from the usual things like a modem dying, etc. I have had zero problems.
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Review by Roundman
UPDATED: 284 days ago
member for 8 years, 275 visits, last login: 4 days ago
Bakersfield,Kern,CA
$48 per month (12 month contract)
about 1 days
"fast"
"none"
"expensive"
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Tier pricing and speeds are garbage. the medium and highest are fantastic at keeping up the speed. The lowest speed is not acceptable at 300k!! Why not at least a meg or 750k so those that can't afford medium and high can at least use their comp to surf. As it is the lowest speed won't allow video to play very well. The lowest speed is $29.00 and the medium $44.00 the highest $64.00 yet the lowest speed pricing is a mear fraction of the medium speed of 6,700k that I get. Shame on the cable co.
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