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I was glad that our new home is in an area that has bright house did not want century link member for 8.5 years, driveby review (so far) lodged 8.5 years ago
I have had bright house networks on and off for 10 years (went to century link for a little while). I am glad I am back, speeds are right where they should be, I am able to play on 2PCs at once with no lag, and my girlfriend watching streaming tv with no buffering member for 8.5 years, driveby review (so far) updated 8.5 years ago
I have been with Bright House for about 4 years, previously we had AT&T and didn't really have to many issues just wanted a faster internet connection so we switched to Bright House. 4 years later and we have not looked back, only had a few issues and tech support both over the phone and in house have been great, they for sure make my house a Bright House. member for 8.5 years, 1 visits, last login: 8.5 years ago lodged 8.5 years ago
Ok service they need to support more cable modems and increase upload speeds on there packages. If address not in there database it can take time for them to add it. member for 20.1 years, 2203 visits, last login: 1.3 years ago lodged 8.6 years ago
So Far, The Triple Pay Bundle's Are Decent Deals That Will Save Money (deal-wise). Don't Get Me Wrong, I've Enjoyed Being A BHN Subscriber (Since But The "Rising Costs" Have SkyRocketed, Becoming Expensive (And This Heavily FelUPDATE: (07/19/2015) So Far, The Triple Pay Bundle's Are Decent Deals That Will Save Money (deal-wise). Don't Get Me Wrong, I've Enjoyed Being A BHN Subscriber (Since But The "Rising Costs" Have SkyRocketed, Becoming Expensive (And This Heavily Fell Onto The Middle Class. The Only Answers I See Are Major Companies Lowering Their Prices (This Definitely Won't Happen). If Prices Don't Become Cheaper, Consumers Will Keep Their Money In Their Pockets, Living To Spend It Another Day On Something Else. In Other Words, Please Keep Prices Low If You Value Your Customer Base) ---------------------------------------------------------------------------------- ----------------------------- UPDATE: (01/05/2015) I have switched my Triple Play Bundle to Verizon. Upon reaching out to BrightHouse Networks multiple times, they would do nothing to lower my bill, which was going to increase in my next billing cycle ... Getting less or getting nothing extra exept a higher Pay Television Bill did not sit well for me. If BHN would have left my pricing the same as it had been or even lowered my bill, I would still be a happy BHN customer. The high rental fee's on old equipment (two units dating to the very early 2000's and the other unit dated 1998) ... At $8.00 per Standard Definition Set-Top Box (with no DVR services), I felt ripped off. With these issues, this is why I left BightHouse Networks for Verizon, which provided me new equipment (it still had that new car smell to it). So far, I have a two year deal with Verizon to lock in the programming price and I'm keeping my fingers crossed they don't raise prices every few months on their equipment. When the two years is up, the TV/Entertainment pricing and options will be what makes my decision on which company I choose to give my business to. One Main Thing: BrightHouse does have one of the best customer service teams/representatives working for them and they do solve issues as quickly as possible. ---------------------------------------------------------------------------------- ----------------- I'm currently on the Triple Play Bundle (Television/Internet/Phone) for $100.00. The Installer installed two set-top boxes in my home with ease ... no issues occurred. My only issue is sometimes one of the boxes will not register but shutting the power off for 5 minutes then powering it back up usually corrects the error. Thus far, I'm satisfied with the BrightHouse Networks services I'm subscribed to - at the price I'm subscribed to, as well.l Onto The Middle Class. The Only Answers I See Are Major Companies Lowering Their Prices (This Definitely Won't Happen). If Prices Don't Become Cheaper, Consumers Will Keep Their Money In Their Pockets, Living To Spend It Another Day On Something Else. In Other Words, Please Keep Prices Low If You Value Your Customer Base) ---------------------------------------------------------------------------------- ----------------------------- UPDATE: (01/05/2015) I have switched my Triple Play Bundle to Verizon. Upon reaching out to BrightHouse Networks multiple times, they would do nothing to lower my bill, which was going to increase in my next billing cycle ... Getting less or getting nothing extra exept a higher Pay Television Bill did not sit well for me. If BHN would have left my pricing the same as it had been or even lowered my bill, I would still be a happy BHN customer. The high rental fee's on old equipment (two units dating to the very early 2000's and the other unit dated 1998) ... At $8.00 per Standard Definition Set-Top Box (with no DVR services), I felt ripped off. With these issues, this is why I left BightHouse Networks for Verizon, which provided me new equipment (it still had that new car smell to it). So far, I have a two year deal with Verizon to lock in the programming price and I'm keeping my fingers crossed they don't raise prices every few months on their equipment. When the two years is up, the TV/Entertainment pricing and options will be what makes my decision on which company I choose to give my business to. One Main Thing: BrightHouse does have one of the best customer service teams/representatives working for them and they do solve issues as quickly as possible. ---------------------------------------------------------------------------------- ----------------- I'm currently on the Triple Play Bundle (Television/Internet/Phone) for $100.00. The Installer installed two set-top boxes in my home with ease ... no issues occurred. My only issue is sometimes one of the boxes will not register but shutting the power off for 5 minutes then powering it back up usually corrects the error. Thus far, I'm satisfied with the BrightHouse Networks services I'm subscribed to - at the price I'm subscribed to, as well. member for 10.6 years, 706 visits, last login: 1 day ago updated 8.7 years ago
Been with BrightHouse Networks in Tampabay since 1994. Been very satisfied over the years with their service, their equipment and customer service. We have RoadRunner Lightning 150, Echo Access Point and Home Security, all for $145 a month. member for 10.9 years, 10 visits, last login: 8.7 years ago lodged 8.7 years ago
Lightning 300 + premier TV. Order process was fine. Prices were straight forward. Install: Tech was fine, but sales included a phone line which I did not want. Had to call to sort that out. Also, wanted to use my own modem that was on the approved list, but tech said it wouldn't work or be as fast. Didn't care enough to argue about it. I was more concerned with getting reliable service. Service since has been good and consistent. I'm happy with my service so far. member for 8.9 years, 151 visits, last login: 7.8 years ago lodged 8.7 years ago
I've been a Bright House customer since 2001. Until recently, I always used the basic Internet packages available and service was sometimes mediocre at best, but I never really attempted to contact support for resolving. Since the beginning of 2013 I've gone to the 60/5 plan and now the 90/10 plan. While the price seems a tad on the high side, my connection is extremely reliable and I regularly have speeds testing about 10% higher than my advertised rates (hitting 100mbps down and 11mbps up on a 90/10 plan). Support via the normal methods is sometimes shoddy, but support via their employee here on DSLReports is second to NONE. BHNTechXpert (Gary) is hands down their greatest asset on this forum and is a model for what support personnel know beyond first level. All in all, I will not be trading my service any time soon. Thanks for the excellent product thus far BHN. member for 10.9 years, 1414 visits, last login: 4.7 years ago updated 8.8 years ago
After 15 years of 2-5Mbps Verizon's "7Mbps" DSL, I switched to Bright House/TWC. I ordered landline and 35Mbps internet service; they offered me 75Mbps Lightning for free for 2 months to try, and (of course) I'll probably keep it, for the additional $10/month. Two days after ordering, they installed an Arris TG1672G gateway and I connected it to my home telephone and local Gb Ethernet networks. I disabled the Arris WiFi, and use my own Netgear N900 for WiFi and internal LAN management. I transferred both my e-mail and telephone number from Verizon to Bright House; I did that by retaining my Verizon email address for $20/year (keepmyemail.com), and transferring the landline number in the normal way. Verizon screwed up the former by deleting my email address within minutes of me cancelling the account, in spite of my telling them that I had reserved the domain per their instructions. They said it might take up to a week to resolve, but after a brief but nasty conversation they found a way to do it in a few hours. The landline number took about a week to move over; don't know which party was to blame, but I have my opinion. I am happy to be an ex-Verizon customer and wish Frontier lots of luck with their new $10.5B acquisition. I received a credit on my last Verizon bill for a few bucks, but so far have seen no indication they're actually going to send me a check; I guess the credit will apply to my domain name bill next year. Through it all, Bright House support was easy to contact, knowledgeable, and cooperative, although a few promised callbacks failed to materialize. However, one neighbor has nothing good to say about them, so we shall see. It can't be any worse than Verizon was. member for 8.8 years, 3 visits, last login: 8.8 years ago updated 8.8 years ago
member for 21.4 years, 5090 visits, last login: a few hours ago updated 8.9 years ago
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