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Update 28May2013 I've been a customer now for 13 years with very few issues. I'm on the 15/2 business plan since 2010 and don't plan on changing anytime soon. I highly recommend them, unless of course, you could get fiber... _________________________________________________________________________________ Overall, I've had RR for at least 4-5 years now - for so long, I can't remember exactly when it was installed! I ordered it as soon as it was available in Central Florida. During this period, I've experienced excellent service. Here are but a few incidents over the past few years : 1. Modem fried due to lightening. RR came out the next day and replaced modem. 2. Noticed access slowing. RR came in two days and discovered a "leak" in the underground cable leading to my home. The cable was replaced and back to normal. 3. Another day of slowing. RR came out and discovered ants in the street connector box (we have mean ants here). Overall, the service has been excellent. RR has consistently provided a level of service I have come to expect. Rarely have I experienced outages. Although their price point is a bit higher than DSL and other providers, I can't imagine switching services as over the years they have always been consistently excellent. My speed is 2730/335 down/up on Netgear MR314 wireless network. Since my experience with lightening, I now have *everything* on UPS - my IP address, although dynamic, rarely changes. Cheers! April 07 - Updated to Premium for the 10/1 service. Took about 5 minutes to complete. Still quite satisfied with RR service. The still need to bump up the dl/ul speeds - just haven't figured out why any ISP wouldn't want to. Jan-08 Still with RR, just bumped my service to Business Class for an additional $10.00 per month. Overall, still quite satisfied and doing well. I'm using a DLink 2XR that is a flawless wireless router and well matched. Rarely a glitch here! September 2010. Still a happy RR customer, now on the 15/2 Business Class and running fine. I may consider the 50/5 tier depending on the expense and the equipment, but for now, the connection is quite reliable. member for 19.4 years, 7891 visits, last login: 3.2 years ago updated 10.6 years ago
Road Runner Lightning 90/10 released in Central Florida. So far no problems member for 23.6 years, 4988 visits, last login: 64 days ago updated 10.6 years ago
I have the lightning 60. My speeds are consistently between 40Mbps and 55Mbps on wireless. Granted I bought a really stable router to be able to get these speeds. I have multiple people running games and streaming movies at the same time and only once in a while is there a lag issue. member for 10.7 years, 18 visits, last login: 10 years ago lodged 10.6 years ago
Great tech and customer support service... did not have any bad experiences at all, and is willing to ensure a happy customer. Internet download and upload at it's best. member for 10.7 years, 25 visits, last login: 9.3 years ago updated 10.7 years ago
***UPDATE*** Gary's follow up was quick and highly professional. Compared to past experiences with customer support (Comcast and Verizon over the years) this was a downright blissful experience. Gary reconciled the difference between what I was advised by customer service (re: wireless modem functionality being included) and what the technician actually billed for, by issuing a courtesy credit. He furthermore took a solid 15-20 minutes of his time to discuss our experience with the goal of taking that information to improve installation processes and the customer service experience. *And* advised that we contact him directly if we have any future issues (a nice shortcut through traditional customer service waits). Long story short: We had a cold-fish third-party install technician and a minor miscommunication with customer service which Gary speedily resolved. We were still unsure what the deal was with the first tech, but based on the new information, he was NOT trying to scam us; the wireless modem package does cost $49~ to enable. Us thinking otherwise was a customer service miscommunication. And as previously stated, the second tech who came to get us sorted out was great. The g/f and I feel loads better having gone on the record and worked with Gary to resolve the issue, which he did beautifully. Thumbs up—would def. recommend BH internet, just make sure you are clear w/customer service going in, as you should always be with any cable provider. Also, speeds are still consistently above 32mbps. On Verizon in Maryland, we usually got capped at half speeds during the day.  ***ORIGINAL REVIEW***: We moved from MD to Tampa last week. BH, after comparison with Comcast and Verizon (no Fios available in the area!), seemed the better choice for the money. Customer service was great, friendly and flexible. They rolled with about three phone number changes in three days after a phone broke and we lost another charger. Thumbs up on that. Install guy was shady, shady, shady. Not friendly and did not want to be there. He charged me $72--after I was advised by customer service that I would be paying nothing. He tried to then add a $49 fee to enable wireless. Having been told wireless was included, I declined. The alarming part was that he was fine with cash. All told he spent 10 minutes plugging in the modem and then walked out the door after calling in my credit card number. He wouldn't answer any tech questions and told me to call a customer service number. Like, really? An extremely unpleasant experience. The next day I spent 5+ hours trying to set up our home network with the Ubee modem in bridge mode--thinking that there was no wireless enabled. After endless failures I called in for a tech visit. This tech was very friendly and knowledgeable. 10 minutes after he arrived, our network was up and running with laptops and smart phones all online. And he said...oh, the modem was broadcasting in wireless all along. Long story short: watch for shady install guys who want to pocket your cash. Don't trust customer service, even though they seem friendly. No install expense went to a $70+ install cost, plus a failed attempt to scam up another $49. The good news? Speeds are at or above par. Running 32-35 mbps down which is plenty for me. Can't yet testify to online gaming over the Ubee's wireless so the jury is out on that one. member for 10.7 years, 8 visits, last login: 9.9 years ago updated 10.7 years ago
Installed the same day I ordered it. Speeds are great. Highly recommended! This is hooked up in Manatee County, Florida, where I recently moved to. member for 20.6 years, 1325 visits, last login: 10.3 years ago updated 10.7 years ago
I ordered via the phone and I got probably some of the nicest customer service personal. my grand total for just the internet service to "Lightning" Was $53.00 a month. The order was painless. the Install was painless. And not only that the tech told me how to bridge my modem so that I could continue using my better performing wireless router. So far so good! member for 23.7 years, 2451 visits, last login: 1 year ago updated 10.8 years ago
Just upgraded to 60M down and 5M up.Install process was fast.Motorola SBG 6580 gateway, Cisco cable box,Home Security and Phone.Having a little trouble staying on line,But after a little help with the tech on this site, all is great !!! member for 13.8 years, 517 visits, last login: 2.4 years ago lodged 10.8 years ago
Been a BHN customer since 2003. Their Customer Support is outstanding. Little to no issues with Cable TV service, and Internet Service through out the years. If there was an issue they resolved it right away. Services we have currently : Lightning 60 High Speed Internet , Digital Cable TV I'm a happy Bright House Networks Customer.  member for 12.1 years, 5781 visits, last login: 318 days ago updated 10.8 years ago
I rarely ever have any connection problems and I am on my internet a LOT. I almost never have to call their tech support (which is a credit to their service reliability). They have no contract (which isn't a big deal to me since I have been a customer for 15+ years). It isn't all good though. I find their upload speeds to be lacking (to say the least). They have been upgrading their download speeds, which have always been doing better and better, but their upload speeds are still very very slow for the higher end packages. Their fastest service (90 mb/s down) only offers a maximum speed of 10 mb/s. I do not use them for cable TV, but I also have their alarm system and I am pretty happy with that as well. member for 13.1 years, 611 visits, last login: 7.1 years ago lodged 10.9 years ago
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