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Had DSL from bellsouth/ATT. Mail servers were always down. Bright House cable has always been very good, except for the period during system rebuild. Analog cable is/was always marginal signal. 0db-+3db at demarc. Add a splitter and things get snowy. I have five outlets, all preinstalled during construction. I signed up at the Bright House office. They gave me a modem and said to hook it up. I did and my home network took off immediately. They are delivering rock steady 7000/450 for over a year now. System is never down. Also VOIP phone is excellent. Audio and services flawless. Support is generally excellent. Any unanswerable questions get immediately kicked up to next tier support and are quickly resolved. Service is another story. As with all modern companies trying to minimize costs, technician knowledge level varies greatly. I had a problem with poor signal level resulting in snowy analog pictures, intermittent freezing of my digital service, but little apparent effect on my broadband service. I work in a related field and had the hardest time getting my problem recognized, located and corrected. The problem had been affecting my neighbors as well, but none of them had complained so the techs kept blaming my home wiring. Apparently none of the could read a signal level meter. The problem was an underground cable which had gone south. Another issue was a discrepancy between the number of outlets that Bright House says I am supposed to have vs. the number of outlets the original installer activated in my home. The last service/installer announced upon arrival that I was only allowed/paying for one outlet. When I pointed out that I am paying for 2 digital boxes plus internet service, he said there MUST be some mistake. I was only being billed for one outlet and inferred that all I could have was ONE outlet. A call to Bright House while he was present corrected the problem. After all is said and done, my opinion of Bright House remains very good. Good value for the money. $140 per month includes 2 digital boxes with remotes, 7mbps road runner and voip phone. Bright House includes some very nice cable tv extras that no satellite provider currently offers such as local news (their own news channel for central florida), weather channel with local insert, local weather radar, and tons of free on-demand services. Update 3/8/2010 After a full years worth of regular high speed, home phone and digital interactive cable with dvr, I can only say that I am as happy with my provider as I am with my Honda.......it's perfect but a bit more expensive than others. And absolutely worth it. They just upped us to 10mbps down and 1mbps up. System is NEVER down. Cable TV has so many local interest info not available anywhere else, and home phone is crystal clear. Very friendly local service and customer reps. BYE BYE ATT ********************************************************************************* update: 2/5/2011 After convincing my company to switch to Bright House, they dropped the ball. Bright House reliability has gone from pretty good to pretty lousy. Outages, both phone and tv are common. Phone service is the worst in reliability. Phone service outages have cost my company money. Unlike ATT, they have no way of re-routing calls over an alternate route if a cable is cut. They had a six hour outage, unheard of at Ma Bell, when a fiber optic cable was damaged west of orlando. This is not acceptable. Surprisingly, Roadrunner service is excellent. However, the value for my dollar has gone down significantly. Probably going back to ATT, as much as it hurts. I guess nothing beats a good old fashioned copper line. It's a real shame that a company could go down so fast. UPDATE 4/18/11 Vastly improved phone service has now been achieved. Congratulations to Bright House! Now, DON'T SCREW IT UP. member for 18.4 years, 86 visits, last login: 10.8 years ago updated 12.9 years ago
We've had Bright House since before it was Bright House, before it was even Time Warner. Always excellent and consistent service and when there is an issue, which I seem to have a small issue every few years, the technicians in the field are fantastic. member for 17.7 years, 670 visits, last login: 9.7 years ago updated 13 years ago
Dear readers, recently I have written a review of the bad service of Bright House networks, without realizing there were so many upset costumers. I have taken the mission to expose them for their bad service, but it's already a public matter, too many upset costumers. That is just a snapshot of the crumbling of this network, investors,pay attention, you need to read the reviews and quickly abandon the doomed BH network before it collapses. Also more interesting news about the shady practices, i just finished reading an article, where it states that Bright House employees are trained by law enforcement to spy on their costumers. It is my opinion that instead of playing spies, their company should be training their contractors to do a better job, their service is pathetic, lousy,their contractors clueless, if you let them in your house and they brake something, they will avoid any responsibility. In conclusion ,if you want an overpriced lousy service,no respect for the costumer, contractors spying in the sanctity of your home, you are one of the victims of bright house networks. We warned you, the way they are conducting business is shameful,abusive and it will not be long before BH networks will file bankruptcy. On a happier note, t has been a year since I have switched to Century Link, they are honest, efficient and they really are making an effort to take care of their clients, i did have problems, but their people were quick, knowledgeable,and fix my problem in record time , that is all i asked as a client, a reliable service,and honest costumer service. member for 13 years, 1 visits, last login: 13 years ago updated 13 years ago
Been a Brighthouse customer (cable/internet/phone) at this address for almost three years. Received this month's bill, which increased $25 with no explanation. When I called customer service on Saturday for an explanation, was told that my "promotional" rate had expired. When I asked how I had been getting a "promotional" rate for nearly three years, the CSR had no explanation, and pretty much told me "too bad." Called again today with the hope of getting a better explanation. This time I was told that there was a rate increase and that I had been notified about it in previous bills. I went back and looked at my bills through October of 2010, and found no mention of an increase. I have now tendered a written request for an explanation to Brighthouse along with copying a narrative and copies of the bills to the office of Consumer Affairs with the state Attorney General's office. (review was emailed from domain mac.com) lodged 13.1 years ago
UPDATE: 02/19/2011: They launched wideband (DOCSIS-3.0) here with down-stream bonding and it's AWESOME! I'm on the Turbo package (20Mb down, +10Mb power-boost) and I'm getting 18-19Mb most of the time now with D3 doing congestion relief. Upstream is still QAM16 which I hope changes to QAM64 with 4 upstream bonds soon (which knowing BHN they will probably do that for business customers only...). Anyways thank you BHN for the AWESOME SERVICE! XD I have the triple play for 2 years so far and it's been excellent. No problems except for minor downtime in the middle of the night but I guess that's maintenance. No other problems except for 2 big outages in which the latest one the WHOLE COUNTY went down for 30 minutes according to their customer service. Dunno what happened. Anyways for the price paid the service is pretty good. I only wish their VoIP/Digital Phone service was cheaper (switching soon, not so good value for money). Except for that it's great. HSI is rock solid except the quoted speed of 7Mbps can drop to 2-4Mbps during heavy volume at night/peak times. UPDATE: 10/19/2010: The downtime seems to be less and less, I just upgraded to Turbo and got my triple play cost reduced to $99/month (+$15 for Turbo after 6 months, +$10 for first six months). I'm still waiting for Wideband/DOCSIS-3.0 here in the MI market. member for 16.8 years, 1478 visits, last login: 7.2 years ago updated 13.1 years ago
Used them for ten years until there abuse department gave out personal information to someone who e-mailed them my IP. member for 13.1 years, 6 visits, last login: 10.6 years ago updated 13.1 years ago
I have had Bright house cable in the past and always had great service with them.So when I received an offer to return at a great rate I jumped at the chance.Horrible Mistake! The service after it was installed was ok but customer service has been horrible.My internet died shortly after installation.It took them several days to fix it.The techs they sent were incompetent and it took them hours to fix the problem.They eventually determined that the installer did not install the battery in the modem.My phone also died the day after installation.The tech they sent said that it was not installed correctly the previous day. I've had numerous bad adventures with Bright house customer service.I've been treated rudely and get the sense that they don't care if you stay or leave.When I did finally cancel my service they told me that they couldn't because I would lose my phone number and "sometimes people make mistakes" I called my new provider and and asked if my old number had been ported. They said that it had.I called Bright house again and they agreed to cancel my service.I arranged for them to disconnect my service and pick up my equipment . I logged in to my account the next day only to discover that i'm still being charged for cable and internet service. I decided to return my equipment to my local Bright house store.The csr was very friendly and helpful.But my account does not show any credits for the unused service yet. So who knows what's going on. Updated-I contacted MR. Berry and sent him my info at 2pm.At 5pm I received a call from a Customer service manager at Bright House.He was very professional and courteous and appears to have resolved my problem.I would probably still be a Bright house customer today if I would have contacted MR. Berry earlier.He is a great asset to Bright House.If you are having trouble with your service I would highly recommend contacting him-you will get results! member for 17.3 years, 14 visits, last login: 7.5 years ago updated 13.1 years ago
No FIOS and no DSL upgrade available in my area from Verizon, I was paying like $60 bucks a month for just a land line(not including long distance) from Verizon, then tack on another $35 for DSL, with Bright House I got the phone, internet and cable for $123.00. 20Mbps internet, no premium channels. The internet works great for streaming HD movies from VUDU, the phone works great, unlimited local and long distance. I would recommend. member for 13.1 years, 14 visits, last login: 10.1 years ago updated 13.1 years ago
I have used their residential service for about 5 years, but have also tried others. As an IT consultant I use their products extensively for small to medium sized business markets. By far they have the best customer service I have ever dealt with. There services are consistent and reliable, especially their internet and voice packages. member for 20.1 years, 4435 visits, last login: 4 days ago updated 13.1 years ago
I've had Bright House service for 3 months. Tomorrow I will be making my 6th and final customer service call to cancel all services. All of my problems are with the digital TV service. The internet is great but I'm going to see if AT&T can do a better job because I don't like having to call every 2 weeks because of a problem. member for 16.7 years, 627 visits, last login: 7.8 years ago lodged 13.2 years ago
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