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Review by jonboy16 See Profile

  • Location: Daytona Beach, Volusia, FL, USA
  • Cost: $140 per month
  • Install: about 1 days
quick easy install, very reliable internet
phone and tv sevices reliable
Greatly Improved Phone Service
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Had DSL from bellsouth/ATT. Mail servers were always down.

Bright House cable has always been very good, except for the period during system rebuild. Analog cable is/was always marginal signal. 0db-+3db at demarc. Add a splitter and things get snowy. I have five outlets, all preinstalled during construction.

I signed up at the Bright House office. They gave me a modem and said to hook it up.

I did and my home network took off immediately. They are delivering rock steady 7000/450 for over a year now. System is never down. Also VOIP phone is excellent. Audio and services flawless.

Support is generally excellent. Any unanswerable questions get immediately kicked up to next tier support and are quickly resolved.

Service is another story. As with all modern companies trying to minimize costs, technician knowledge level varies greatly.

I had a problem with poor signal level resulting in snowy analog pictures, intermittent freezing of my digital service, but little apparent effect on my broadband service. I work in a related field and had the hardest time getting my problem recognized, located and corrected. The problem had been affecting my neighbors as well, but none of them had complained so the techs kept blaming my home wiring. Apparently none of the could read a signal level meter. The problem was an underground cable which had gone south.

Another issue was a discrepancy between the number of outlets that Bright House says I am supposed to have vs. the number of outlets the original installer activated in my home. The last service/installer announced upon arrival that I was only allowed/paying for one outlet. When I pointed out that I am paying for 2 digital boxes plus internet service, he said there MUST be some mistake. I was only being billed for one outlet and inferred that all I could have was ONE outlet. A call to Bright House while he was present corrected the problem.

After all is said and done, my opinion of Bright House remains very good.

Good value for the money.

$140 per month includes 2 digital boxes with remotes, 7mbps road runner and voip phone. Bright House includes some very nice cable tv extras that no satellite provider currently offers such as local news (their own news channel for central florida), weather channel with local insert, local weather radar, and tons of free on-demand services.

Update 3/8/2010

After a full years worth of regular high speed, home phone and digital interactive cable with dvr, I can only say that I am as happy with my provider as I am with my Honda.......it's perfect but a bit more expensive than others. And absolutely worth it.

They just upped us to 10mbps down and 1mbps up. System is NEVER down.

Cable TV has so many local interest info not available anywhere else, and home phone is crystal clear.

Very friendly local service and customer reps. BYE BYE ATT

*********************************************************************************

update: 2/5/2011

After convincing my company to switch to Bright House, they dropped the ball.

Bright House reliability has gone from pretty good to pretty lousy. Outages, both phone and tv are common. Phone service is the worst in reliability. Phone service outages have cost my company money. Unlike ATT, they have no way of re-routing calls over an alternate route if a cable is cut. They had a six hour outage, unheard of at Ma Bell, when a fiber optic cable was damaged west of orlando. This is not acceptable. Surprisingly, Roadrunner service is excellent. However, the value for my dollar has gone down significantly. Probably going back to ATT, as much as it hurts. I guess nothing beats a good old fashioned copper line. It's a real shame that a company could go down so fast.

UPDATE 4/18/11

Vastly improved phone service has now been achieved. Congratulations to Bright House! Now, DON'T SCREW IT UP.

member for 18.4 years, 86 visits, last login: 10.8 years ago
updated 12.9 years ago

BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

When you get a moment...

Hey check out your PM when you get a moment. Thanks

Review by botld92z9 See Profile

  • Location: Winter Springs, Seminole, FL, USA
  • Cost: $150 per month
Consistently excellent service in home and over the phone. Free service calls when an issue arises (every few years)
Some of the call center folks can be quite rude and misinformed
I've been with them for years and love the service.
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We've had Bright House since before it was Bright House, before it was even Time Warner. Always excellent and consistent service and when there is an issue, which I seem to have a small issue every few years, the technicians in the field are fantastic.

member for 17.7 years, 670 visits, last login: 9.7 years ago
updated 13 years ago







Review by wutend See Profile

  • Location: Apopka, Orange, FL, USA
  • Cost: $50 per month
worst
The fall of Bright House and why you should consider switching
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Dear readers, recently I have written a review of the bad service of Bright House networks, without realizing there were so many upset costumers. I have taken the mission to expose them for their bad service, but it's already a public matter, too many upset costumers.

That is just a snapshot of the crumbling of this network, investors,pay attention, you need to read the reviews and quickly abandon the doomed BH network before it collapses.

Also more interesting news about the shady practices, i just finished reading an article, where it states that Bright House employees are trained by law enforcement to spy on their costumers.

It is my opinion that instead of playing spies, their company should be training their contractors to do a better job, their service is pathetic, lousy,their contractors clueless, if you let them in your house and they brake something, they will avoid any responsibility.

In conclusion ,if you want an overpriced lousy service,no respect for the costumer, contractors spying in the sanctity of your home, you are one of the victims of bright house networks. We warned you, the way they are conducting business is shameful,abusive and it will not be long before BH networks will file bankruptcy.

On a happier note, t has been a year since I have switched to Century Link, they are honest, efficient and they really are making an effort to take care of their clients, i did have problems, but their people were quick, knowledgeable,and fix my problem in record time , that is all i asked as a client, a reliable service,and honest costumer service.



member for 13 years, 1 visits, last login: 13 years ago
updated 13 years ago


mix
join:2002-03-19
Romeo, MI

mix

Member

Ha

Good luck with your "crusade."
wutend
join:2011-03-01
Apopka, FL

wutend

Member

Re: Ha

One less client for BH networks a day, is the goal.
Exposing them for their lousy service is a duty, they only have two choices: improve their service or go out of business. I would prefer the first outcome,but they are too arrogant.

mix
join:2002-03-19
Romeo, MI

mix

Member

Re: Ha

Where do I sign up to join your organization?
tim tim tim
join:2010-08-14
Lutz, FL

tim tim tim to wutend

Member

to wutend
HAHAHAHAHa.. trained by law enforcement?? really??

I also would like to see the article. I know I haven't had any interaction with law enforcement other then fixing there cable..
botld92z9
join:2006-07-14
Winter Springs, FL

botld92z9 to wutend

Member

to wutend
Trained by law enforcement to spy on you.

You need a tin foil hat. Maybe another for your dog.

They're trained by law enforcement to watch for suspicious activity such as people breaking into homes, people going through trash trying to find personal information to steal identities; things like that. I'm not sure what you think they're "spying" on you for.
theteamaster
join:2006-06-05
Irvine, CA

theteamaster

Member

Link?

Can you post a link to that article?
JLFL
join:2011-03-21

1 edit

JLFL

Member

Re: Review of BH

This is very strange for me... I finally got Verizon off my back after breaching the most recent 2 year contract with them because FIOS was going down on me more frequently and for longer periods of time than BH ever did. After 1 year, I managed to get them off of my back about breaching the contract because they had a service guarantee in the contract, which wasn't being met. Having been with BH two different times, I can safely say that BH actually treated me well, I can only think of two times that I went down (switched to FIOS for the speed), neither time was more than 15 minutes. If BH disappears, we're all doomed... Verizon customer service and billing departments suck. You think BH is bad? Wait til Verizon dominates this territory.
Not only that, but the last thing I heard regarding Verizon is that they were losing money hand over fist with their fiber technologies because they refuse to peer with other networks and allow customers to make decisions regarding the configurations of the equipment. Starting out with Verizon when they were advertising that their systems didn't use the old coax (LOL-what a joke), the first thing the installer did was tap into the existing coax in my house to connect their proprietary router that monitors and limits everything you do. Having difficulties, they recommended an ethernet connection directly from the equipment outside my home to their router inside - refusing to pay their installers to come out and do more crapshoot work, I dropped the cable myself. I looked at their box outside and connected the ethernet cable, nogo. Called - only to find out that they would have to send a tech out to make a change in the software configuration of the outside equipment to switch it from coax to ethernet. So much for ease of use and configurability - no wonder they're losing money. So you don't want customers playing with the equipment - surely they could have made that a setting to be changed by a Tier II tech over the phone. Their employees make anywhere from $15-$25 per hour, and will be more than happy to stomp mud clumps into your carpets and place their dirty hands all over your walls while setting up your equipment.
All that aside, their advertising is false in that they constantly talk about cable broadband being shared when in fact they have the same setup at the C/O. Cable broadband has used fiber uplinks for the past 5+ years, just as Verizon has. The issue with Verizon is the fact that their uplinks are weak - so even though you may have a 25Mbps connection to their C/O, you're sharing their fiber uplink to the web with hundreds/thousands of customers around you via the C/O.
The reason I mention all of this is to beware of Verizon because without BH as competition and not really knowing what Comcast is going to do with this territory, that leaves us sitting ducks for Verizon.
techspec
join:2010-10-09
Longwood, FL

techspec

Member

LOL

A little paranoid aren't we??? You really should go back on your meds.....The remotes are actually microphones and the cable boxes have cameras...they are watching you.....

Review by (hidden by request)

  • Location: Avon, Hendricks, IN, USA
  • Cost: $110 per month
Generally good service and support
Jacked prices with no warning, different excuse every time I asked why
Really disappointed after being a customer for 14+ years, feel like I am being taken advantage of.
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Been a Brighthouse customer (cable/internet/phone) at this address for almost three years. Received this month's bill, which increased $25 with no explanation. When I called customer service on Saturday for an explanation, was told that my "promotional" rate had expired. When I asked how I had been getting a "promotional" rate for nearly three years, the CSR had no explanation, and pretty much told me "too bad."

Called again today with the hope of getting a better explanation. This time I was told that there was a rate increase and that I had been notified about it in previous bills. I went back and looked at my bills through October of 2010, and found no mention of an increase.

I have now tendered a written request for an explanation to Brighthouse along with copying a narrative and copies of the bills to the office of Consumer Affairs with the state Attorney General's office.



(review was emailed from domain mac.com)
lodged 13.1 years ago


gigahurtz
Premium Member
join:2001-10-20
USA

gigahurtz

Premium Member

Rather than beating a dead horse on explanations..

why not just say to them:

Give me a better promotional rate or I'm switching to DirecTV/U-Verse/Dish Network/etc?

You have no contract and are not tied to them in anyway. Stop wasting your time demanding an explanation and just demand for them to do something about your rate.
Chris Berry
join:2008-10-22
Orlando, FL

Chris Berry

Member

Billing Explanation

I work for Bright House Networks, please send me a PM. Thanks - Chris

mix
join:2002-03-19
Romeo, MI

mix

Member

Comical

The attorney general... lol. Good luck with that.

Review by willzzz See Profile

  • Location: Novi, Oakland, MI, USA
  • Cost: $115 per month (12 month contract)
  • Install: about 7 days
A+ Customer Service, Support
Downtime
Pretty good service for the price paid
Pre Sales information:
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UPDATE: 02/19/2011: They launched wideband (DOCSIS-3.0) here with down-stream bonding and it's AWESOME! I'm on the Turbo package (20Mb down, +10Mb power-boost) and I'm getting 18-19Mb most of the time now with D3 doing congestion relief. Upstream is still QAM16 which I hope changes to QAM64 with 4 upstream bonds soon (which knowing BHN they will probably do that for business customers only...). Anyways thank you BHN for the AWESOME SERVICE! XD

I have the triple play for 2 years so far and it's been excellent. No problems except for minor downtime in the middle of the night but I guess that's maintenance. No other problems except for 2 big outages in which the latest one the WHOLE COUNTY went down for 30 minutes according to their customer service. Dunno what happened. Anyways for the price paid the service is pretty good. I only wish their VoIP/Digital Phone service was cheaper (switching soon, not so good value for money). Except for that it's great. HSI is rock solid except the quoted speed of 7Mbps can drop to 2-4Mbps during heavy volume at night/peak times.

UPDATE: 10/19/2010: The downtime seems to be less and less, I just upgraded to Turbo and got my triple play cost reduced to $99/month (+$15 for Turbo after 6 months, +$10 for first six months). I'm still waiting for Wideband/DOCSIS-3.0 here in the MI market.

member for 16.8 years, 1478 visits, last login: 7.2 years ago
updated 13.1 years ago


Lester40
join:2002-01-03
Millbrook, AL

Lester40

Member

Road Runner Turbo

Please share with me some of your line quality tests on the RR Turbo. My speeds have been very slow and IM having lots of packet loss. Thanks.

Review by TWCsucks6 See Profile

  • Location: Saint Cloud, Osceola, FL, USA
  • Cost: $59 per month
Speeds and Uptime are ok
Will give out persoal information for little to no reason
If you value privacy avoid brighthouse
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Used them for ten years until there abuse department gave out personal information to someone who e-mailed them my IP.

member for 13.1 years, 6 visits, last login: 10.6 years ago
updated 13.1 years ago

BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

Tell us more...

Rather than post a review like this which says nothing really...how about the rest of the story. Given RR security's well known policy on user privacy (which is VERY strict btw) your post leaves a lot of questions that need to be answered before it holds any credibility. Not questioning your motives here but anyone who knows much about this specific issue AND the people you would have dealt with it's highly unlikely. Do share...






Review by mwalker587 See Profile

  • Location: Tampa, Hillsborough, FL, USA
  • Cost: $130 per month
  • Install: about 2 days
Good Picture quality,good Phone service
Installers + customer service
Not the best company to deal with
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I have had Bright house cable in the past and always had great service with them.So when I received an offer to return at a great rate I jumped at the chance.Horrible Mistake!

The service after it was installed was ok but customer service has been horrible.My internet died shortly after installation.It took them several days to fix it.The techs they sent were incompetent and it took them hours to fix the problem.They eventually determined that the installer did not install the battery in the modem.My phone also died the day after installation.The tech they sent said that it was not installed correctly the previous day.

I've had numerous bad adventures with Bright house customer service.I've been treated rudely and get the sense that they don't care if you stay or leave.When I did finally cancel my service they told me that they couldn't because I would lose my phone number and "sometimes people make mistakes" I called my new provider and and asked if my old number had been ported. They said that it had.I called Bright house again and they agreed to cancel my service.I arranged for them to disconnect my service and pick up my equipment . I logged in to my account the next day only to discover that i'm still being charged for cable and internet service.

I decided to return my equipment to my local Bright house store.The csr was very friendly and helpful.But my account does not show any credits for the unused service yet. So who knows what's going on.

Updated-I contacted MR. Berry and sent him my info at 2pm.At 5pm I received a call from a Customer service manager at Bright House.He was very professional and courteous and appears to have resolved my problem.I would probably still be a Bright house customer today if I would have contacted MR. Berry earlier.He is a great asset to Bright House.If you are having trouble with your service I would highly recommend contacting him-you will get results!

member for 17.3 years, 14 visits, last login: 7.5 years ago
updated 13.1 years ago

Chris Berry
join:2008-10-22
Orlando, FL

Chris Berry

Member

Customer Service

My name is Chris and I work for Bright House Networks. My apologies for your recent experiences. I would like to research these concerns. Please send me an email at Chris.Berry@mybrighthouse.com. Thank you.
mwalker587
join:2006-12-02
Tampa, FL

mwalker587

Member

Re: Customer Service

Thanks for all your help!

Review by grgdunn4 See Profile

  • Location: Saint Petersburg, Pinellas, FL, USA
  • Cost: $123 per month (12 month contract)
  • Install: about 3 days
good speed, great picture quality, fast install
nothing to report at this time
I would recommend
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No FIOS and no DSL upgrade available in my area from Verizon, I was paying like $60 bucks a month for just a land line(not including long distance) from Verizon, then tack on another $35 for DSL, with Bright House I got the phone, internet and cable for $123.00. 20Mbps internet, no premium channels. The internet works great for streaming HD movies from VUDU, the phone works great, unlimited local and long distance. I would recommend.

member for 13.1 years, 14 visits, last login: 10.1 years ago
updated 13.1 years ago


Review by Jason24 See Profile

  • Location: Davenport, Polk, FL, USA
  • Cost Contract price not specified.
Easy to work with, constantly good quality services, Excellent customer service!
Price can be a little high for some services, but not completely unreasonable
They can’t really be beat in the Central Florida / Tampa Bay markets on business or residential service.
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I have used their residential service for about 5 years, but have also tried others. As an IT consultant I use their products extensively for small to medium sized business markets. By far they have the best customer service I have ever dealt with. There services are consistent and reliable, especially their internet and voice packages.

member for 20.1 years, 4435 visits, last login: 4 days ago
updated 13.1 years ago

BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

You forgot to rate them :)

Great text review but you never checked the ratings boxes

Jason24
join:2004-01-21
Davenport, FL

Jason24

Member

Re: You forgot to rate them :)

Sorry about that, TCO now.
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

Re: You forgot to rate them :)

said by Jason24:

Sorry about that, TCO now.

LOL! It just looked funny. You have this great review and no scores Have a good one!






Review by FLengineer See Profile

  • Location: Deltona, Volusia, FL, USA
  • Cost: $140 per month
  • Install: about 2 days
Absolutely no problem with the Internet service
The Digital TV service is absolutely HORRIBLE
If you want both TV and Internet Choose AT&T.
Pre Sales information:
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I've had Bright House service for 3 months. Tomorrow I will be making my 6th and final customer service call to cancel all services. All of my problems are with the digital TV service. The internet is great but I'm going to see if AT&T can do a better job because I don't like having to call every 2 weeks because of a problem.

member for 16.7 years, 627 visits, last login: 7.8 years ago
lodged 13.2 years ago


HateBHouse
@rr.com

HateBHouse

Anon

Brighthouse is the WORST company ever!

Brighthouse Networks is honestly the worst company I have ever dealt with in my life. First, I dealt with them when I was in my last semester at college. We moved out of our house into a townhouse, and there was one problem after another with Brighthouse. They were supposed to pick up the cable box from our old house one morning, never showed up, and never called. Upon calling them, we discovered they had re-scheduled our pickup date without telling us... The next day, pick up was late by about an hour.
Then, we had scheduled our installation date for a Monday at their first time slot, where they, again, never showed, and told us we would get our box the next morning. They were late, so we called to see when they would be coming and they told us not until that night... Well, no surprise there, they never showed! We didn't get our box until that Wednesday at night, and throughout the entire thing, the customer service was absolutely awful! No one was willing to help us out, and they had absolutely no sympathy for us.

Then, in Palm Harbor, at my parent's house, the box would either have "no signal", we would have no internet, the channels wouldn't change, the sound wouldn't work, or a combination of all of these on a DAILY basis! TALK about frustrating!

I WISH WISH WISH there was another company out there that wasn't so awful.
Chris Berry
join:2008-10-22
Orlando, FL

Chris Berry

Member

Service

I work for Bright House Networks and if there is anything I can do, please let me know. Thanks - Chris

FLengineer
CCNA, CEH, MCSA
Premium Member
join:2007-06-26
Deltona, FL

FLengineer

Premium Member

Re: Service

I haven't cancelled yet... didn't have the money to turn on AT&T but I do now, and as soon as I get around to calling them I'll call you so you can cancel my service, I'm having trouble AGAIN!