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Bright House page on DSLReports
Six Month Rating

Reviews:
bullet 190 reviews (87 good) (54 bad)
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Review by telijah See Profile

  • Location: Saint Petersburg,Pinellas,FL
  • Cost: $185 per month
Good "Excellent and reliable speeds"
Bad "Price a bit high"
Overall "Very solid service, period!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I've been a Bright House customer since 2001. Until recently, I always used the basic Internet packages available and service was sometimes mediocre at best, but I never really attempted to contact support for resolving. Since the beginning of 2013 I've gone to the 60/5 plan and now the 90/10 plan. While the price seems a tad on the high side, my connection is extremely reliable and I regularly have speeds testing about 10% higher than my advertised rates (hitting 100mbps down and 11mbps up on a 90/10 plan). Support via the normal methods is sometimes shoddy, but support via their employee here on DSLReports is second to NONE. BHNTechXpert (Gary) is hands down their greatest asset on this forum and is a model for what support personnel know beyond first level.

All in all, I will not be trading my service any time soon. Thanks for the excellent product thus far BHN.

member for 1.5 years, 581 visits, last login: a few hours ago
updated 169 days ago

Comments:

Review by jhermit See Profile

  • Location: Carmel,Hamilton,IN
  • Cost: $75 per month
  • Install: about 2 days
Good "Pretty good consistent service"
Bad "If there is any service issue and you have your own modem, good luck"
Overall "Pretty happy with them with good steady service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have the Lighting 30 which provides 30 MBps down and 2 up. Speed tests show that I usually get that. I supply my own SB6141 which means I get next to nothing support (you have a good signal is about it.)

member for 310 days, 5 visits, last login: 167 days ago
lodged 176 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Thank you...

For taking the time to review your recent Bright House Network experience. If you need anything at all please reach out to me.

Gary






Review by TOhawk See Profile

  • Location: Orlando,Orange,FL
  • Cost: $42 per month
Good "?"
Bad "nickel and dime you, Recently have to pay $2 more for cheap modem"
Overall "Lack of options, ok service."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Overall ok service. I wish i had more competition in the Orlando, FL area.
Today the internet service is intermittent. Ultra Slow. Feels like 14.4k modem times....
If I had homework due today, would be in deep trouble....
Recently Brighthouse started charging $2 more monthly for a cheap modem fee.
Bad move!!
Waiting for good competition to show up in the area.


member for 12.7 years, 146 visits, last login: 214 days ago
updated 214 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Thank you for reviewing your recent BHN experience...

There should be no reason why your speeds aren't up to your expectations. Please reach out to me either in our direct forums or email at BHNtechXpert@mybrighthouse.com and I'll be in touch with you.






Review by gigahurtz See Profile

  • Location: Palm Coast,Flagler,FL
  • Cost: $152 per month
  • Install: about 8 days
Good "Consistent connection, good quality phone service, excellent customer service."
Bad "Bundle prices a bit high, equipment technology not as good as satellite."
Overall "Overall great company, excellent customer service, adding features/services all the time."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

++UPDATE: 4/11/14

PROS-
Excellent customer service.
One company for many services.
Consistent internet connection.
Great phone reliability.
HD guide
Whole house DVR service works well

CONS-
Equipment always seems a bit behind, would love to see more tuners.
Pricing is more than I would like to be paying (limited competition in my area).

It's been over seven years since I updated my review of Brighthouse. Over the past seven years I switched away for a period of time to DirecTV. I ended up back to the triple play bundle and I am pleased. The quality of my service is better than the rest. I'd love to see some more flexibility in pricing and would also love to see the higher speed packages a bit cheaper (currently on Lightning 30). Overall, I am very pleased with Brighthouse Networks and would highly recommend to anyone looking for their services. They aren't perfect, but they work hard to try and be.

++UPDATE: 2/25/07

I recently made the switch back to POTS (Bellsouth/AT&T) due to many call quality/reliability issues with my Brighthouse line. I had them come out a few times but it seems to be a problem in the area (too many customers in a short period of time). I spoke with several people who have their service and they were frustrated as well.

Problems I had:

1. Sometimes didn't get a dial tone when picking up my phone.
2. People didn't hear me but I heard them.
3. Not as reliable as Brighthouse claims.
4. Echo

I won't be switching back as i'm happy with Bellsouth. I was able to get a great deal since i'm switching from Brighthouse.

++UPDATE: 5/5/06

Just recently, Brighthouse unveiled a "Unlimited Florida" plan which gave you unlimited calls to anywhere in Florida (instead of the entire US). This works perfectly for me and it's only $28.99 a month. I use my cell phone for long distance calls so I didn't need it on the phone. It dropped my bill from $39.99 to $28.99. Service has continued to be flawless and I am slowly converting family to Digital Phone. I was a VoicePulse customer and it doesn't even compare (VP was good but Digital Phone is great).

If it's available, get it!

-----------------

I decided to make the switch from VoicePulse to Brighthouse Digital Phone and couldn't be happier. My main problem with VoicePulse was 1) E-911 was non-existent in my area (and they didn't know when it would be available) and 2) I was having serious call quality issues with 50% of my upload being used (QoS enabled, ports forwarded, etc).

My Brighthouse Digital Phone has been excellent quality and very reliable. I have had no problems what so ever, installation was a snap and porting was very quick. I couldn't ask for a better overall experience activating my service.

I would recommend Brighthouse to anyone who is in the market for a good, reliable VoIP. As a primary phone line, you just can't go with the little guys.


member for 13.1 years, 4745 visits, last login: a few hours ago
updated 228 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Thank you...

For taking the time to review your recent Bright House Networks experience Gigahurtz. As always if you need anything let me know.

Gary

Review by jwt0001 See Profile

  • Location: Birmingham,Jefferson,AL
  • Cost Contract price not specified.
  • Install: about 1 days
Good "Great speeds and good technical support"
Bad "Nothing"
Overall "Gives me the Internet I want!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I started with the 50 MB plan, but moved up to 90 MB as soon as it was offered. I was very happy with the speed change and find the service definitely worth the money. My only small complaint relates to the cable side. Since the DVR only allows 2 streams, recording has been a challenge, particularly with two people in the house.

I definitely will stay with Bright House, as long as they are an option for me!

member for 242 days, 183 visits, last login: a few hours ago
lodged 242 days ago

Comments:

Review by elcasey See Profile

  • Location: Melbourne,Brevard,FL
  • Cost: $189 per month
  • Install: about 3 days
Good "Fast, reliable home service"
Bad "Expensive, Awful Support"
Overall "There's no other choice in this area, so it is what it is"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Support in general is 5terrible. Excessive hold times (usually on the order of 30-40 minutes per call), particularly with business class service (I am an IT support tech so I am constantly on the phone with them). Poor reliability at some of our business customers. They never want to admit that anything could be wrong on their end, and it is very difficult to get escalated. I had one of their techs try to tell me he was a CCNP, and in the next breath I had to explain to him what latency was ("Oh, you mean ping times?" Seriously??). Their service causes a lot of problems with VoIP, at least for the Avaya systems we deal with.

As far as my personal service, I have full cable package except for premium channels (HBO, etc) and RR Lightning 90/9. I am testing out at 100/10, however, so I'm very happy with the speed. Not too many reliability issues. I would say I have to restart my modem (which I own - Motorola Surfboard SB6141) about 1-2 times per week.

There are no other cable companies in my area (Brevard County, Florida) and this is pretty obvious when it comes to their support. Overall, I am satisfied. They need to improve their customer service, their hold times, and they need to start rolling out fiber.

member for 1.4 years, 6 visits, last login: 245 days ago
updated 248 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Thank you....

For taking the time to review your recent Bright House Networks experience. If you should need anything at all please don't hesitate in letting me know or simply post in our forums.

Gary
elcasey

join:2013-06-29
Palm Bay, FL

Re: Thank you....

Thanks, Gary! I've gotten some good information from your forum posts before.

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Re: Thank you....

said by elcasey:

Thanks, Gary! I've gotten some good information from your forum posts before.

Hope so! If you ever need anything please yell out for me....
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


Review by Noah Vail See Profile

  • Location: Port Richey,Pasco,FL
  • Cost: $110 per month
  • Install: about 2 days
Good "Very Reliable - Good on-call techs - Over 100% of advertised speeds"
Bad "Biz service expensive"
Overall "BH is an excellent company and better than most ISPs."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

After 10 happy years, this is my final review for Bright House Internet.
(even though I still offer BH as an option to my Biz customers)

If you live in the Tampa/Orlando area, here's why Bright House could be a GOOD choice for you.

1) Service is highly reliable, in the short and long term.
I monitor internet+log internet quality and know when service is sub-par.
Aside from very infrequent maintenance windows (~20min, usually @ 3AM), service is consistently ~100% quality.

2) Performance is good, especially for a cable provider.
I host mail, remote desktop, VPN and Minecraft servers on BH. My pings between my local and public gateways avg a bit under 10ms.
I consistently get over 100% of advertised speed

3) Bright House doesn't cap, throttle or limit traffic.
I've never had ports limited, including any SMTP.
I've never had bandwidth throttled, including bittorrent.

Bright House has no caps, period. My usage has surpassed 1.2TB/month.

4) Good BH technicians. They tend to show up on time.
I've noticed that BH is outsourcing service calls to a 3rd party. Those techs are OK at what they do.
However genuine BH techs are much more adept at solving technical issues.

5) No contracts required for residential service.
Oh yea.

6) Bright House is an ethical company, a compliment I rarely offer.
Unlike most ISPs, BH doesn't have a history of rampant anti-consumerism.
Also - the few times my local BH office wasn't up to par, an advocate at the BH HQ (Syracuse) stepped in and immediately resolved my issues.

7) Geeky stuff:
BH supports IPv6
Upload rates went from 2Mb to 10Mb over the last few years.
BH works with whatever router I want to use and allows their modem to operate as a "dumb modem".
I can switch my dynamic public IP w/o having to call BH to break my DHCP lease.

So - with so many good points, why am I switching my home from Bright House?
Cost.
"Big Red Evil" will give my 35/up for $70/mo (for 1 yr, $90/mo for 2nd year).
Contrary to ISP talking points, I really need outbound.

- Here's where else Bright House could use some improvement.

1) Biz Class service is expensive, can be difficult to price and is even more expensive if you refuse 3 year contracts.

Biz Service is expensive compared to similar residential tiers.
It's also expensive compared to similar (or faster) tiers by the competition.

After years of refusing to do so, BH is finally posting some Biz class pricing on the web.
It's incomplete though and you may still be forced to spend valuable time with the sometimes confused sales team.

When I say Biz class pricing is expensive, I mean with a 3 (!) year contract.
If you want to forgo the contract, the cost difference alone is nearly enough to pay for service from a competitor.

Caveat:
I have Biz customers where the only competition to Bright House is DSL on bad copper or a T1.
In those cases we gladly pay BH Biz pricing and are grateful BH is there for us.

2) Not sure if this is still a problem but:
Time between activation of my BH residential phone and a slew of solicitors calling me (BY MY NAME) on that line = 1 day.

I got a BH phone for free w/ my residential internet package.
The dozens of daily spam calls made it unusable as an incoming line. Instead, I pay for VoIP service that never distributed my phone number to any marketing-connected biz.

I think that's it for the negative column.

Considering the good+bad together, Bright House ranks very well.
Of the the 10 largest cable providers in the US, Bright House is easily the best.


member for 9.9 years, 2978 visits, last login: 2 days ago
updated 252 days ago

Comments:

Review by airwingjim See Profile

  • Location: Clearwater,Pinellas,FL
  • Cost: $105 per month
  • Install: about 1 days
Good "Very happy (Best deal in Clearwater) 100Mbps/10Mbps Best deal that's available to me at this location."
Overall "If you have $40. extra p/mo. bump up to the 100/10, it is worth it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

(Best deal in Clearwater) $105.00 per/mo. - No Contract. Bright House RoadRunner top tier available. Completely happy with my company. I run my desk top and 2 lap tops. Movies are downloaded in 2 to 10 seconds. Gaming is wonderful. It's expensive but for a retired old fart that spends several hours a day online, it's worth it.

Several more hours are spent watching movies on Netflix, Amazon, etc. (Never a slow down even with laptops in use.)

member for 13.3 years, 2912 visits, last login: a few hours ago
updated 262 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Thank you....

For taking the time to review your recent Bright House Networks experience. If you need anything at all please don't hesitate to contact me via our forums.

Gary

Review by ebenezer See Profile

  • Location: Hudson,Pasco,FL
  • Cost: $82 per month
  • Install: about 2 days
Good "Solid Connection - Above Advertised Speeds"
Bad "Too Expensive - Equipment Fee Increase"
Overall "Great Broadband Connection"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Consistently get 70 Mbps down and close to 6 Mbps up. These speeds are somewhat higher than what they advertise. Was able to get the user name and password for my cable modem via tech support after a somewhat comprehensive and lengthy identification process (this is a GOOD thing). Compared to a year ago, the phone support seems to be better than what it once was. Support personnel are either better trained or BHN did some house cleaning.

member for 1.7 years, 11 visits, last login: 280 days ago
updated 282 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Thank you for reviewing your recent Bright House experience!

If you need anything please let me know...

Gary

ebenezer

join:2013-03-14
Hudson, FL

Re: Thank you for reviewing your recent Bright House experience!


Review by azvarych See Profile

  • Location: Debary,Volusia,FL
  • Cost: $55 per month (12 month contract)
  • Install: about 3 days
Good "Our neighborhood has relatively few broadband users, the node is not heavily loaded, so our speeds are good. Very reliable."
Bad "A bit more expensive than I'd like to be paying; could get Verizon wireless for about $20/mo less, but subject to caps."
Overall "Fairly content with BHN. Waiting for more serious competition (I don't consider DSL as being competitive)."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

BHN offers a bundled cable/phone/Internet service for new subscribers. The price I listed is approximately for the Internet service. My total monthly bill is about $160/month for Digital cable (with no special channels) and Internet. Historically, BHN hasn't liked to negotiate down with existing customers. I will say that the BHN customer service is good for issues that may occur within a house or business. Consistent bandwidth availability has been good in my area.

If a business or residence has a VoIP phone service with a history of dropped packets (choppy audio on the inbound or outbound side), or even dropped calls, BHN is very reluctant to send out their network specialists to ensure their outside cable plant is intact. They will always assume the problems are in-home or at the business. Took me 4 calls with 4 BHN trucks at my house the last time for BHN to convince itself that what I was saying was true - that the VoIP issues I was having was not related to wiring issues in my home/home office, but out on the BHN network. If you have BHN as an ISP but use someone else for VoIP (such as Vonage), there will be a lot of finger pointing if you have dropped packets or dropped calls. This can be time consuming and quite frustrating (the reason for four different calls and finally getting the BHN armada at the house for team consensus). Getting BHN to provide the 3P services (TV/Internet/Voice) puts the onus on BHN to get it right, but unfortunately the user might need to switch to BHN for all the services to force the issue.

Bottom line, Bright House Networks in my area (Debary FL) has fairly good customer service, its cable plant here in my area has been recently inspected and maintained (after many phone calls and being home for the tech visits), so my results are OK. I will be working on negotiating a better contract with BHN, as paying $160/month for 20MB/sec Internet and digital cable (no HBO, CINEMAX, ShowTime, sports plans, etc.) is too pricy (I don't have a home VoIP or land line). Still - the unlimited usage and good attentive customer service is tough to beat.

As far as the "Fair Warning" goes, that I just signed up, yes that is true, but I'm also here to stay, and my testimony in this post is true regardless of how long I've been a member.

member for 289 days, 2 visits, last login: 287 days ago
updated 289 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Thank you...

For taking the time to review your recent BHN experience. In answer to your middle paragraph about reluctance to send techs for this, that or the other thing I beg to differ. We have the capability to diagnose most everything that could possibly impact your VOIP service and absent detecting an issue that's impactful on our network it would be pointless to send a tech. If any issue was detected we freely dispatch techs at your convenience. That said you also have plenty of resources available to you in our forums here. I must note you have never engaged me for support on your VOIP or any other issue for that matter so going forward I invite you to do so....

Gary...
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

azvarych

join:2014-02-10
USA
Reviews:
·Bright House

Re: Thank you...

Thanks for the comment. The VoIP issues occured about three years ago at my home office. As I mentioned, when BHN finally sent the OSP specialist out, he found and corrected cable plant issues. VoIP was as rock-solid as could be expected after his fixes. Even though I attempted to convince the BHN customer support persons through several calls that the problem wasn't inside my home/home office, it wasn't until I escalated that BHN sent the right person out to diagnose and fix the problem. (I did all the house data wiring myself, having been a network engineer with BICSI/RCDD training and experience, and having Telcordia grounding/bonding certification).

We have since closed our home office and moved completely to cellular. If you are offering help on VoIP issues, though, I will reach out to you as we have VoIP issues here in Winter Springs at our office, with BHN being our ISP.

By the way, I'm not attempting to slam BHN. If you look at my ratings, you'll find I rated BHN relatively high. I know VoIP service is very demanding, not from a bandwidth perspective, but from a prioritization standpoint. I was just sharing my real world experiences. Thanks for your reply.

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Re: Thank you...

Totally understood....going forward you have me a resource....please feel free to tap me anytime.