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Review by britthendrix
(review was emailed from domain gmail.com)
lodged 112 days ago
 Birmingham,Jefferson,AL
 $300 per month "Nothing." "Worst service ever" "Asked us to knock on neighbors door. Refused to refund inaccessible movies. Called customer service several times a month"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Worst service ever. Asked us to knock on a neighbors door so they could access their cable. Embarrassing service. I am reporting to BBB maybe seeking legal counsel.
Sent from my iPhone
Comments:
  BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for your review... Hello britthendrix,
My name is Gary and I work for Bright House Networks. Please allow me to assist you with this. Please send the details to BHNtechXpert@mybrighthouse.com and I will be in touch shortly. | |
| OmagicQPosting in a thread near you
join:2003-10-23
Bakersfield, CA
kudos:1 Reviews:
 ·Bright House
 ·voip.ms
| Being neighborly When Brighthouse came out to my house to fix an issue, the tech asked me to ask the neighbor if he could access their yard to climb the pole that my line was coming from. I yelled over the fence, neighbor said it was ok. I didn't think anything of it, and I still don't. If a Brighthouse tech had to come on to my property to fix my neighbor's line..I wouldn't hesitate to allow them access. I try to get along with my neighbors so when things like this comes up its not an issue.
--
...Who, What, When, Where, How... Why? Why Not? | |
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 | next review in page (previous review)
 Review by DeadSurvivor 
member for 6.8 years, 180 visits, last login: 22 days ago
lodged 123 days ago
- Tampa,Hillsborough,FL
- $100 per month
- (12 month contract)
- "Knowledgeable CS Reps & Quick Response Appointments"
- "Difficult Bundle Price Negotiations (Even With Local Competition)"
- "From Paragon Cable To BrightHouse Networks, A Well-Run Content Provider With No Hassles (Such As Billing, Etc ...)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Recently Signed Up For The Triple Bundle (Digital Cable, RoadRunner (Currently 10/1), & Digital Phone Service) For $100.00 ($120.00 After Taxes/Fees).
Upon Ordering The Triple Bundle, Two SA Explorer 3250 Set-Top Boxes Were Delivered Within 24 Hours Of Placing My Order.
Music Channel In One Room Seems To Stutter From Time To Time But Not Enough To Make Someone Rip Their Hair Out. This May Be Caused By Using A Splitter?
Comments:
| next review in page (previous review)
Review by DrData
member for 8.3 years, 669 visits, last login: 39 days ago
updated 125 days ago
- Longwood,Seminole,FL
- $180 per month
- (month by month)
 about 3 days- "60+ mbps download speeds. No contract required."
- "Slow upload vs download speeds."
- "New modems (d3?) make service rock solid."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Previously hated BHN because the service was so unreliable. The old modem had constant reboots anytime I tried to do something online and had me super frustrated that I even purchased services from other providers just so I could enjoy the Internet.
I have since upgraded to lightning and the new modems are rock solid (so far) and just upgraded from 40 Mbps to 60 Mbps.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82
1 edit | Sorry to see you go... Dr. Data you asked one question in our direct forums which had to do with pricing and billing. Our forum support here is not intended for that purpose because of the regional nature of pricing and promotions. I handle technical issues here related to service and connectivity to third party devices only. This is the reason you were referred to your local office.
Your other interaction in our forums you had a modem issue and based on your post back you were very happy with the service you received here so I'm perplexed by part of your review tonight.
Ref: »[Connectivity] Modem reboots multiple times daily
Needless to say we would love to have you back should you decide that Clear was not the clear choice. You will have a very difficult time with VOIP over Clear btw. I hope they told you that 
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
| |
| | DrDataPremium
join:2004-12-31
Longwood, FL Reviews:
·Bright House
 ·Clear Wireless
| Re: Sorry to see you go... What's your deal? Honestly, I find is sad that you feel the need to try an discredit me, a former client and bash a competitor like Clear publicly while representing bright house.
The reboot issue was never fully resolved. I initially thought it was when they replaced the modem and was very happy about that as posted, but the issue came back a few days later. I actually found a bug in your modems that involves GRE and told your tech about it. Clearly nothing was done about it.
I have asked several questions over the years in the forums, and the new private forum.
VOIP works just fine. Outgoing was choppy from time-to-time with bright house and it's not with Clear. | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82
2 edits | Re: Sorry to see you go... said by DrData:What's your deal? Honestly, I find is sad that you feel the need to try an discredit me, a former client and bash a competitor like Clear publicly while representing bright house.
The reboot issue was never fully resolved. I initially thought it was when they replaced the modem and was very happy about that as posted, but the issue came back a few days later. I actually found a bug in your modems that involves GRE and told your tech about it. Clearly nothing was done about it.
I have asked several questions over the years in the forums, and the new private forum.
VOIP works just fine. Outgoing was choppy from time-to-time with bright house and it's not with Clear.
Dr. Data if you were still having problems your thread is/was always open to post back a status which unfortunately you didn't. I would have addressed any concerns you had immediately just like I did on your original request.
The reason I responded to your reviiew tonight is simply due to several conerns you raised that aren't exactly as you stated. Your post history is visible for everyone to see and you essentially said that we (I) did not help you when in fact I have helped you every time you reached out to me with an issue where I could be of assistance. In the one instance where I couldn't I referred you directly to the folks that could be of most assistance.
You have asked a total of two questions in our direct forums since they were opened both of which were addressed (one to your total satisfaction from our standpoint based on your respose and because you never once reported back continued issues). Your last and only public post in our forums in the last 180 days was on 6/21/12 when you posted an opinion of the service. Since it wasn't in the form of a question or request for assistance it was left alone for others to contribute to.
Our modems have no known issues with GRE as you called it nor would it be appropriate to tell your tech about it as it's likely he wouldn't know what you referring to as this is not his field of expertise. Technical concerns such as this should have been directed here where you have a resource in me that is more than willing and eager to assist you and since I work directly with our engineering folks it would have received immediate attention.
The issues with using Clear for VOIP is due to their inconsistent datarate inherent in their technology (you can't get around it). I did substantial testing on this product and you may have noticed they no longer offer their VOIP service for this very reason. You may not know this but when they initially rolled out their service in Florida it was an option. Latency, Jitter and very low QoS impacted the service greatly and it was discontinued. If by lucky chance you are having successful results using MagicJack over Clear I'm happy for you and wish nothing but the best. Should things change in that level of service and it doesn't work out by all means please let me know as we would love to have you back.
Wishing you all the best....
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | | | DrDataPremium
join:2004-12-31
Longwood, FL Reviews:
·Bright House
·Clear Wireless
| Re: Sorry to see you go... I was told to call in and that's what I posted in the review concerning the online support. Just because I had one good interaction doesn’t make up for the bad as you are trying to portray. Whom ever it was couldn’t take 2 minutes to help me out and that cost you a loyal client.
Clear has obviously improved since your testing in 2010. | |
| | | | | DrDataPremium
join:2004-12-31
Longwood, FL | Re: Sorry to see you go... I have edited the review to be more clear about the online support. | |
| | | | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82
2 edits | said by DrData:I was told to call in and that's what I posted in the review concerning the online support. Just because I had one good interaction doesn’t make up for the bad as you are trying to portray. Whom ever it was couldn’t take 2 minutes to help me out and that cost you a loyal client.
Clear has obviously improved since your testing in 2010.
Clear can't fix the issues inherent in the technology (that being it's wireless) that are the primary reasons for its failure in VOIP for most people and certainly by the technical numbers if you look at them. Go to the following link and run that test...post back the SID you used for the test so I can review the results and share them with you. That will tell me everything I need to know and what you should know...primarily the MOS score.
»www.ispgeeks.com/wild/modules.ph···VoipTest
As for the interaction issue with the rep why didn't you let me know this happened to you DrData? I have always responded to your concerns when I could help you. When have you ever see me turn down the concerns of our customers especially as it applies to the quality of service you receive....NEVER Dr. Data.
If you had a negative experience with one of our folks I want to know about it and I could and would have made sure that the situation was resolved to you satisfaction if at all possible BUT you didn't contact me...you made no attempt. You have my phone number, my email address and you certainly could have contacted me here. I am not exactly the hardest to person to get in touch with...quite the contrary in fact.
And let us not overlook the issue with your review of the support you have received here because honestly anyone can click on your profile and see all your posts Dr. Data. The facts clearly show otherwise. Anyway I have to run...will be looking for your reply with the SID you used for the test and I will post your entire test results here. The MOS score does not lie...and I seriously doubt you will score very high....I will be very happy for you if you do...but I'm not holding high hopes.
"Online direct support is so-so.. They are of no help with billing questions." (your newly edited review I guess)
Dr. Data our support here is not to replace CARE or Sales in your region. It's designed to assist with highly technical or service related issues or issues involving the interfacing of our products with third party devices. You were told that up front. We already have an ecare department that can assist as well if you want to use online services only. The link below will take you there...
»applications.brighthouse.com/ent···hat.aspx
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | | | | | DrDataPremium
join:2004-12-31
Longwood, FL Reviews:
·Bright House
·Clear Wireless
| Re: Sorry to see you go... I use Clear at home and am very aware of the technology. I have made a recent review about them in the proper space. You're correct that latency and jitter are higher with wimax tech, but it's perfectly fine and within spec for VOIP usage. Latency runs about 70-80 ms and jitter runs 5-10 ms. I have tested it extensively and works great for me. I've also tested my bright house connection and jitter has exceeded 30+ at times. My brighthouse connection was also prone to packet loss!
My review here is not about Clear. You clearly have an issue with them and are trying to make Clear and their technology look inferior when in reality it's not, is a great alternative, and there really is no concernable difference.
I've been a member here since 2004 and am very aware how the site works and the post history. The fact is i posted a recent support request for help with pricing, and you guys were of no help as shown in my POST HISTORY of which the post can't be viewed by the public. That coupled with the price, dvr issues and modem reboots as outlined in my review. | |
| | | | | | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82
2 edits | Re: Sorry to see you go... said by DrData:I use Clear at home and am very aware of the technology. I have made a recent review about them in the proper space. You're correct that latency and jitter are higher with wimax tech, but it's perfectly fine and within spec for VOIP usage. Latency runs about 70-80 ms and jitter runs 5-10 ms. I have tested it extensively and works great for me. I've also tested my bright house connection and jitter has exceeded 30+ at times. My brighthouse connection was also prone to packet loss!
My review here is not about Clear. You clearly have an issue with them and are trying to make Clear and their technology look inferior when in reality it's not, is a great alternative, and there really is no concernable difference.
I've been a member here since 2004 and am very aware how the site works and the post history. The fact is i posted a recent support request for help with pricing, and you guys were of no help as shown in my POST HISTORY of which the post can't be viewed by the public. That coupled with the price, dvr issues and modem reboots as outlined in my review.
The fact is i posted a recent support request for help with pricing, and you guys were of no help as shown in my POST HISTORY of which the post can't be viewed by the public.
Sure it can. Take a screenshot of the entire thread and post it here for everyone to see that I did indeed respond to you and pointed you in the direction in which you needed to go because DSLR is not the appropriate venue for such questions. That way there can't be any doubt. You have raised several issues none of which were accurately portrayed and this is why you have modified your original post as reflected in the notes above.
While all reviews are appreciated good, bad or yes even ugly the expectation is that you will fairly represent the facts.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Since you brought up Clear in your review I know how important quality of service is to you so I took the liberty of pulling the last 45 days of VOIP test results from the site I asked you to test on last night. You can pull them yourself if you have any doubts. There are two slides, one for the achieved MOS score and the other for Jitter and Packet Loss.
Any MOS less than 3.8 is considered unacceptable for good quality VOIP conversations. It's pretty obvious where your current provider is ranking...not good. The Jitter is all over the place and this clearly impacts the quality of service for those Clear folks who took the test.
Now you say you aren't having any issues and thats a good thing. I hope it lasts but at least you now have a the bigger picture of how others with the very same service have tested.
I wish you the best of luck.
Take care
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | DrDataPremium
join:2004-12-31
Longwood, FL Reviews:
·Bright House
·Clear Wireless
| Re: Since you brought up Clear in your review A canned response doesn’t mean it was helpful.
I have represented the facts and it's not my goal to twist facts as is your intention to make bright house look better. On my recent request for support I received no help at all, just a canned response. That is not help and that is not satisfactory as I outlined and even cleared up for you again and again.
I have no interest in debating the Clear service with you. It's a great Internet service. Fix the bugs in your modem, fix your QOS, jitter issues, fix the packet loss and fix the DVR/box issues before you throw stones at other providers. | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Since you brought up Clear in your review said by DrData:A canned response doesn’t mean it was helpful.
I have represented the facts and it's not my goal to twist facts as is your intention to make bright house look better. On my recent request for support I received no help at all, just a canned response. That is not help and that is not satisfactory as I outlined and even cleared up for you again and again.
I have no interest in debating the Clear service with you. It's a great Internet service. Fix the bugs in your modem, fix your QOS, jitter issues, fix the packet loss and fix the DVR/box issues before you throw stones at other providers.
Dr.Data there are no canned responses from me. Each one custom just for you...once again you are morphing your argument. Tell ya what I'm going to do...look for a post shortly here that details all of your posts in our forums and my replies since you registered here...it will clear this up once and for all including the links to each thread. Like I said said earlier I respect all reviews good, bad or ugly...all I ask is that you keep it real and in this case that hasn't happened. Anyway that will be the last response on this and again I wish you all the best.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | | | DrDataPremium
join:2004-12-31
Longwood, FL Reviews:
·Bright House
·Clear Wireless
| Re: Since you brought up Clear in your review Here we go again.. you're twisting things trying to redirect the issue from a recent support request to past support requests. The last response I received was to call in, instead of giving me the info requested and that is the issue I posted about. The issue is not past responses or past support from you as you are attempting to portray.
Something that happened 6 months ago has no relation to the recent incident I’m posting about. Nice try though. | |
| | | | | DrDataPremium
join:2004-12-31
Longwood, FL Reviews:
·Bright House
·Clear Wireless
| Re: Since you brought up Clear in your review The canned response...
"Please contact customer care or sales for this request. Also take your personal information out of your last post. We will never ask for your personal information online. Thank you."
You should remove the option to select "billing" in the post section if you're not providing billing support in the direct forums. | |
| | | | | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Since you brought up Clear in your review said by DrData:The canned response...
"Please contact customer care or sales for this request. Also take your personal information out of your last post. We will never ask for your personal information online. Thank you."
You should remove the option to select "billing" in the post section if you're not providing billing support in the direct forums.
Thank you. I didn't notice that it was there. It will be removed immediately. That however was not a canned response.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | | | | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | said by DrData:The canned response...
You should remove the option to select "billing" in the post section if you're not providing billing support in the direct forums.
Done...
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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|
| | Bright house deception Bright house, unlike any other business anywhere, and despite laws in every state requiring price posting of good/services, never reveals the true cost of their services. Calling is just an excuse to get elevator music followed by some huckster trying to sell you what you don't want or need, mainly long diatribes about "bundles". Beware! | |
| BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you Dr Data thank you for sticking with us all those years and super happy to hear all is working well. | |
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Review by henbone11
member for 1.2 years, 37 visits, last login: 135 days ago
lodged 135 days ago
- Carmel,Hamilton,IN
- $90 per month
- (12 month contract)
- about 4 days
- "Internet connection quality and speed, good phone line"
- "pricing"
- "overall stable services...at a price"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have had Comcast, AT&T U-Verse, and Cox and none of them have been as consistently steady or fast for me as Bright House. I currently have the 40/4Mbps Lightning package and for the first few months got right at those speeds any time I ran a speed test and through real world usage. About two months ago I started seeing 50Mbps downloads speeds and they have not gone back, and upload speeds have stayed the same. The phone line is crystal clear and have never had a problem with it.
After ordering the service, installer arrived on the date and exact time as scheduled. He was only here for about thirty minutes, and ten of those were just us idly talking tech. From the moment he left til now, roughly 6 months, everything has been great. A great service is one that you forget is a service at all because it's just always there and always works.
The pricing is more than I would have expected. I have called three different times to inquire about different tv packages, and even the very basic cable is $70 a month more. Sorry, but that is pretty unacceptable. As far as I can tell, my internet is $70 a month and the phone service is $20 a month. With Cox and Comcast I had 50/5Mbps internet packages and it never cost me more than $50 a month...and I am not the kind of person to call every month and complain or threaten to leave to get things cheaper. It is simply what it cost. I realize that I said that none of my previous broadband experiences were as constant as with Bright House, but paying a premium for consistency is a shame in this day and age.
This apartment complex has a dedicated Bright House representative and he has been great. I have mostly dealt with him, but have called Bright House directly to see about pricing options and it's always the same. We were led to believe that the dedicated rep we were to work with was able to provide us with some sort of preferred pricing, guess we were mislead, but that is on the apartment complex and not Bright House. I would also like to see Bright House increase speeds and possibly offer a consumer grade 100Mbps connection, but that's just being greedy.
I have the Ubee gateway, bridged, running through an Asus RT-N66U router then to a Netgear 24 port switch to 14 wired devices. Every device has fast and consistent speed.
Ultimately, I have been very happy with the service. Pricing aside, I have zero complaints and would/have recommend/ed the service to others. I rated the technical support in the middle because I have never had to use them for anything. Anyone in the Carmel, IN area should seriously consider Bright House if shopping for internet services. I cannot speak on the quality of the tv packages. Knowing the area, pricing will not be an issue for anyone, and is only an issue for me based on principle.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for your review... A great service is one that you forget is a service at all because it's just always there and always works.
WOW!...thank you on behalf of your entire Indy BHN family....I will be sharing this with them on Monday.
I understand how you feel on pricing and I encourage you to check often for promotions that may apply to you. In fact feel free to reach out to me anytime and I'll have someone review your account and see if we can't match you up with that perfect package pricepoint.
Also want to commend you on your choice of routers and I trust you waited long enough for them to work out the bugs or are using alternate firmware. I am a big fan of this class of Asus routers (56,65, still iffy on the 66) and would love to get some feedback from you.
If you need anything at all please feel free to reach out to me.
Cheers..
Gary
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
| |
| | Reviews:
·Bright House
| Re: Thank you for your review... I have been through most of the popular top end consumer routers and the Asus has always done everything well. The only time I reboot is when upgrading the firmware and always have great connectivity, wifi and ethernet. I use the file sharing (even though it only has two usb ports I have a four port hub connected with hard drives in all four ports), ftp, openVPN server, media server and many of the other functions on a daily basis and it just works. Also, I must say that I am very much a function over form person, but it even looks good.
I do use the Merlin's build firmware (3.0.0.4.260.21), which is just a heavily modified stock firmware, but vastly increased functionality. I have helped friends and family step up to this router and all seem to enjoy it. | |
| | | | Blighthouse Sux You people are absolutely HORRID!!! You have terrible service, and you have LIED about your offerings this weekend!!! If you are not providing the Showtime Free Preview, then DO NOT ADVERTISE IT ON THE CHANNELS I PAY FOR!!! Also, the call center is in Canada!!!  | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Blighthouse Sux said by BH Sux :You people are absolutely HORRID!!! You have terrible service, and you have LIED about your offerings this weekend!!! If you are not providing the Showtime Free Preview, then DO NOT ADVERTISE IT ON THE CHANNELS I PAY FOR!!! Also, the call center is in Canada!!!
Showtime advertised that not Bright House Networks. Just because you see the ad on a national network does not mean your local provider is participating and we have no control over the ads they (Showtime) put out there.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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Review by netobok
member for 228 days, 14 visits, last login: 13 days ago
updated 138 days ago
- Avon,Hendricks,IN
- $130 per month
- "Great broadband download speed"
- "Phone call quality, DVR problems"
- "Not cheap, not perfect, but best I know of in the area"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
It was awful to get my home's address put into their system (took 5-6 calls and every one promised to call back but only the last one did) but once I was in, the experience has been mostly good.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for your review First and foremost let me apologize for the less than optimal experience in getting your new home add entered into our billing system. This is not the norm. I'm pleased to hear that the rest of your experience has been positive however. If there are any unresolved issues please let me know.
Gary | |
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| next review in page (previous review)
 Review by sambowomble
member for 3.4 years, 384 visits, last login: a few hours ago
updated 142 days ago
- Lakeland,Polk,FL
- $150 per month
- "Excellent service with little to no downtime"
- "The cost could stay the same some"
- "BHN is a company you pay for what you get, a little high but outstanding service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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BrightHouse has been my service of choice for many years now. I have had constant and even more and beyond speeds that I have purchased and using telephone, internet, and cable services including using their whole home DVR, RR Lightning, and many cable boxes, they will be the only providers I will use.
Comments:
| next review in page (previous review)
Review by big_rock
member for 5.4 years, 3 visits, last login: 143 days ago
updated 143 days ago
- undisclosed location
- $115 per month
- "Updated equipment (digital & dvr boxes)"
- "over priced upgrades"
- "Where else you going to go - rabbit ears? And no, dish isn't viable"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The good: cable lineup is better than my cable company in Michigan (Charter) and the equipment is better. Tech service has improved with only a day's wait to get a service tech to your home.
The bad: just don't upgrade. all Bright House's add-ons are overpriced, 15.00 per month for DVR? a rip off! And the only reason they can gouge their customers is because the FCC doesn't require the cable companies to broadcast in digital or high def. Wonder how much the cable companies are paying the bozos in Washington to keep everything status quo?
Comments:
| next review in page (previous review)
Review by mrdan777
(review was emailed from domain gmail.com)
lodged 149 days ago
- Auburndale,Polk,FL
- $145 per month
- (12 month contract)
- "TV service has been good, connection process was not bad."
- "I believe that BH knows what the problem is but refuses to acknowledge it."
- "BH provides poor customer service and routinly tells customers the problem is customers computer!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I moved to central Florida about 3 months ago and was introduced to
Brighthouse. I have the high speed internet and TV service. My trouble
started about 2 months ago. My internet suddenly became extremely slow, not
allowing access to some web sites at all. Doing some network trouble
shooting I got a message stating that my computer apears to be configured
properly but the (DNS) server is not responding. I called BH service and
while speaking with the tech person in the Philippines who said his name
was Francis! I did multiple tests and resets and the usual scripted steps
as directed by BH tech over the course of several days, all to no avail!
Now I have the wireless service, but this problem is the same when I
connect directly into the router via cable. Then one morning I booted up
and internet service was back to normal?? I called BH to cancel the
appointment I had scheduled for a service tech to come to my home.
Weeks later, maybe 4 or 5, I turned on my computer and I had the exact same
problem. Loading my home page, Google, took 3 to 4 minutes or I would get
message that it was unable to load. I again called BH service and this time
the tech said his name was Archie!! We did all the same fixes and
adjustments and again all to no avail. Scheduled a service tech to come to
my house. He showed and did mulitiple tests and finally said it was mt
computer. He said he thinks it's a problem with my computers registry! Then
one morning several days later, I booted up my computer and service was
back to normal??
Now two days ago I turned on my computer and again I have the exact same
problem. I called service and the tech had me on the phone for what seemed
like an 2 hours but my guess would be it was actually 45 minutes. During
this time he had me perform numerous tects and pings and reboots and
configs! all to no avail. He finally said it was my computer. I asked him
if I take my laptop to a local business that has wi-fi and I am able to
connect to the internet would he agree that the problem is with BH service
and that it is not my computer! I had to ask him serveral time because he
didn't want to respond. He finally said it may not be my computer but it
wasn't a problem with the BH service??? Believing what he told me I went to
a local BEST store to leave my computer with the Geek Sqd for repairs. The
girl at the counter asked to see my computer and while it was booting up
she said BH allways says it's the customers computer and not their
service!! Once booted my computer worked fine on Best wireless network!! I
returned home and again called BH customer service. After speaking again to
a tech in the Phillipines, he finally said he would connect me to their
highest level service tech where I spoke with Matt. Matt did some of the
same fixes bt none worked. I asked Matt, even though everything seems to
check out on BH side, could there be a problem with mt router? He said yes!
I asked, then why doesn't some switch out my router? At this point I am
waiting for a visit from service tech between 8 and 10 this morning!
I read on some web sites that the problem is wide spread and BH is aware of
it but refuses to acknowledge there's a problem always telling the customer
it's their computer. It was also mentioned that some think that BH is
trying to use filtering? I would switch ISP but don't know of any others in
this area Auburndale, Fl).
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for taking the time to share your experience...but MrDan777 I can't help but notice that you found a way to post an anon review here but have never used the outstanding support services that we offer for just this type of situation right here at DSLReports which can be found here »Bright House Networks or for a more private experience here » Bright House Networks Direct.
Please take a moment to post a complete description of your problem in our direct forums (see link above), include your IP address so I can check all of your equipment and I will be in touch and one way or the other I will make sure this gets resolved.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | | | Re: Thank you for taking the time to share your experience...but My IP Address 192.168.0.5
BH service tech spent an hour and a half at my home today and finally said it was my computer. I took it to Staples and they were able to get on their wireless network with no problem!! I let them keep my laptop for complete diagnostics. They said after they go over the computer they will verify that everything is working properly and if I still can't get onto internet it has to be the BH connection, modem or router! This is costing me $199. | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Thank you for taking the time to share your experience...but MrDan go here »Bright House Networks Direct and post this concern. The IP address however is your local address and I need the WAN IP. Simply go to google and type "What is my IP" and it will tell you. I will take care of it from there. I would hold on the diagnostics thing until I have had a chance to review everything...so call them and ask them to stop if possible. If something needs to be done I'll guide you so it doesn't cost you anything and we'll get this taken care of. | |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Or... Or if you prefer just email me everything to BHNtechXpert@mybrighthouse.com and I'll be in touch. | |
| | | | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Or... That works...stand by I just replied to your email as well. | |
| | | | | | Re: Or... Didn't receive any patch? | |
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| next review in page (previous review)
 Review by John97
member for 12.5 years, 3172 visits, last login: a few minutes ago
updated 158 days ago
- Spring Hill,Hernando,FL
- $95 per month
- about 14 days
- "Speed consistently tests higher, solid connection. Support has been great."
- "Issues with original installed equipment, which have been resolved."
- "After a few hiccups, happy with my service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I signed up for Brighthouse RoadRunner 40/5 internet with digital phone service. I had initial internet connection issues, which were resolved by a software update of the integrated UBEE router/modem/phone device. However, we started having issues with the phone service. A tech came out and said that the integrated devices have been a problem and he replaced it with two units. I now have an Arris unit which handles the phone service and another Ubee device which handles the internet connection. Everything works perfectly now. I get 46/6 consistently on speed tests.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you John,
Thank you for taking the time to review your recent Bright House Networks experience. If you need anything at all please let me know.
Gary | |
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| next page (previous review)
Review by Nayan
member for 279 days, 348 visits, last login: a few hours ago
lodged 200 days ago
- Melbourne,Brevard,FL
- $145 per month
- about 1 days
- "Over 200 HD channels!"
- "Nothing really"
- "I'm a very happy customer"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've had Brighthouse since cable actually came to Central Florida (Cablevision, Time Warner and now Brighthouse). The only time I did not have them was in the late 90's when a start-up called Wireless Broadcasting came to town. It wasn't long after that TWC/BH started adding many more channels to their lineup and the former company went defunct. I did consider, briefly, a move to DirecTV due to BH not having NFL Network and Redzone but doing so would have meant a loss of nearly 100 HD channels and that was something I really didn't want to lose. Now that it has been added to the lineup I have no reason to leave. Monthly it's costs me about $145, which includes Road Runner, Sports Pass and HBO and Showtime. I do wish my Road Runner speed was closer to the plan I have, which is Turbo, but compared to DSL which I tried and was horrid, I'll take it. Overall, BH is a good value with reliable service and I recommend it.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you For taking the time out to review your Bright House Networks experience. If you need anything at all please let me know.
Gary | |
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ending wflatv service