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I was glad that our new home is in an area that has bright house did not want century link member for 8.5 years, driveby review (so far) lodged 8.5 years ago
I have had bright house networks on and off for 10 years (went to century link for a little while). I am glad I am back, speeds are right where they should be, I am able to play on 2PCs at once with no lag, and my girlfriend watching streaming tv with no buffering member for 8.5 years, driveby review (so far) updated 8.5 years ago
I have been with Bright House for about 4 years, previously we had AT&T and didn't really have to many issues just wanted a faster internet connection so we switched to Bright House. 4 years later and we have not looked back, only had a few issues and tech support both over the phone and in house have been great, they for sure make my house a Bright House. member for 8.5 years, 1 visits, last login: 8.5 years ago lodged 8.5 years ago
We recently moved 5 miles down the road and sadly had to give up our Century Link fiber optic service. We're paying the same price with BHN for Lightening 75 but the internet doesn't work at all. Can anyone recommend a resolution? We can't watch Netflix or Hulu. What is the point in having the service for this cost of it doesn't let us stream the online services we're already paying for. We never had this issue with Century Link and in the two weeks we've been using BHN the power and the Internet has been out for hours at a time 3 times in 2 weeks. I'm ready to cancel the service and switch to a hot spot. Update 9/18/2015 After testing the download and upload speeds, we are still being ripped off. We downgraded to 35/5 and tested the connection daily, hard wired. In the past two weeks of daily hard wired testing, download speed has yet to exceed 21-22mbps and should be 35 and upload speed has tested hard wired 2-3mbps and should be 5. This is highly disappointing and exactly why we did not want to be forced into going back to BHN based on a move. It's awful. Update 9/18/2015 BHNtechXpert started sending me private messages to try and have a tech sent out. He continued to harass me even though I stated several times I did not need or want his assistance. He keeps indicating that he will place an order to disconnect my service just because I mentioned Century Link. I had to contact BHN directly and have my account noted that Gary is not authorized to place any orders on my account nor is he allowed to schedule any tech to come to my house as well as contacting the Office of the President of customer care. Gary has been a nightmare ever since updating the review with the recent download speed test results. Be careful! member for 8.5 years, 5 visits, last login: 8 years ago updated 8.5 years ago
Ok service they need to support more cable modems and increase upload speeds on there packages. If address not in there database it can take time for them to add it. member for 20 years, 2203 visits, last login: 1.2 years ago lodged 8.6 years ago
So Far, The Triple Pay Bundle's Are Decent Deals That Will Save Money (deal-wise). Don't Get Me Wrong, I've Enjoyed Being A BHN Subscriber (Since But The "Rising Costs" Have SkyRocketed, Becoming Expensive (And This Heavily FelUPDATE: (07/19/2015) So Far, The Triple Pay Bundle's Are Decent Deals That Will Save Money (deal-wise). Don't Get Me Wrong, I've Enjoyed Being A BHN Subscriber (Since But The "Rising Costs" Have SkyRocketed, Becoming Expensive (And This Heavily Fell Onto The Middle Class. The Only Answers I See Are Major Companies Lowering Their Prices (This Definitely Won't Happen). If Prices Don't Become Cheaper, Consumers Will Keep Their Money In Their Pockets, Living To Spend It Another Day On Something Else. In Other Words, Please Keep Prices Low If You Value Your Customer Base) ---------------------------------------------------------------------------------- ----------------------------- UPDATE: (01/05/2015) I have switched my Triple Play Bundle to Verizon. Upon reaching out to BrightHouse Networks multiple times, they would do nothing to lower my bill, which was going to increase in my next billing cycle ... Getting less or getting nothing extra exept a higher Pay Television Bill did not sit well for me. If BHN would have left my pricing the same as it had been or even lowered my bill, I would still be a happy BHN customer. The high rental fee's on old equipment (two units dating to the very early 2000's and the other unit dated 1998) ... At $8.00 per Standard Definition Set-Top Box (with no DVR services), I felt ripped off. With these issues, this is why I left BightHouse Networks for Verizon, which provided me new equipment (it still had that new car smell to it). So far, I have a two year deal with Verizon to lock in the programming price and I'm keeping my fingers crossed they don't raise prices every few months on their equipment. When the two years is up, the TV/Entertainment pricing and options will be what makes my decision on which company I choose to give my business to. One Main Thing: BrightHouse does have one of the best customer service teams/representatives working for them and they do solve issues as quickly as possible. ---------------------------------------------------------------------------------- ----------------- I'm currently on the Triple Play Bundle (Television/Internet/Phone) for $100.00. The Installer installed two set-top boxes in my home with ease ... no issues occurred. My only issue is sometimes one of the boxes will not register but shutting the power off for 5 minutes then powering it back up usually corrects the error. Thus far, I'm satisfied with the BrightHouse Networks services I'm subscribed to - at the price I'm subscribed to, as well.l Onto The Middle Class. The Only Answers I See Are Major Companies Lowering Their Prices (This Definitely Won't Happen). If Prices Don't Become Cheaper, Consumers Will Keep Their Money In Their Pockets, Living To Spend It Another Day On Something Else. In Other Words, Please Keep Prices Low If You Value Your Customer Base) ---------------------------------------------------------------------------------- ----------------------------- UPDATE: (01/05/2015) I have switched my Triple Play Bundle to Verizon. Upon reaching out to BrightHouse Networks multiple times, they would do nothing to lower my bill, which was going to increase in my next billing cycle ... Getting less or getting nothing extra exept a higher Pay Television Bill did not sit well for me. If BHN would have left my pricing the same as it had been or even lowered my bill, I would still be a happy BHN customer. The high rental fee's on old equipment (two units dating to the very early 2000's and the other unit dated 1998) ... At $8.00 per Standard Definition Set-Top Box (with no DVR services), I felt ripped off. With these issues, this is why I left BightHouse Networks for Verizon, which provided me new equipment (it still had that new car smell to it). So far, I have a two year deal with Verizon to lock in the programming price and I'm keeping my fingers crossed they don't raise prices every few months on their equipment. When the two years is up, the TV/Entertainment pricing and options will be what makes my decision on which company I choose to give my business to. One Main Thing: BrightHouse does have one of the best customer service teams/representatives working for them and they do solve issues as quickly as possible. ---------------------------------------------------------------------------------- ----------------- I'm currently on the Triple Play Bundle (Television/Internet/Phone) for $100.00. The Installer installed two set-top boxes in my home with ease ... no issues occurred. My only issue is sometimes one of the boxes will not register but shutting the power off for 5 minutes then powering it back up usually corrects the error. Thus far, I'm satisfied with the BrightHouse Networks services I'm subscribed to - at the price I'm subscribed to, as well. member for 10.5 years, 703 visits, last login: 11 days ago updated 8.7 years ago
Been with BrightHouse Networks in Tampabay since 1994. Been very satisfied over the years with their service, their equipment and customer service. We have RoadRunner Lightning 150, Echo Access Point and Home Security, all for $145 a month. member for 10.8 years, 10 visits, last login: 8.7 years ago lodged 8.7 years ago
Lightning 300 + premier TV. Order process was fine. Prices were straight forward. Install: Tech was fine, but sales included a phone line which I did not want. Had to call to sort that out. Also, wanted to use my own modem that was on the approved list, but tech said it wouldn't work or be as fast. Didn't care enough to argue about it. I was more concerned with getting reliable service. Service since has been good and consistent. I'm happy with my service so far. member for 8.8 years, 151 visits, last login: 7.8 years ago lodged 8.7 years ago
I've had this service for a few years now, and can say that it is really pretty consistent. The only time I can recall being offline was on the rare occasion that actual network maintenance was being performed, and in those rare occasions it has only occurred after 1am, and clears up before 5am. But it's rare that it ever happens. I've had a service call done for drop replacement, and for some minor packet loss issues, and the techs aren't usually on time with their trouble calls. The other problem was when the drop replacement order was put in, someone put in it was underground, when it was on the pole. The guy who came had no ladder, and didn't have the right coax to attach to the house with either, so it took another day without service to fix that. I also am not too happy with the port blocking that Bright House (and RoadRunner in general) do for web servers on residential service. Not running a busy site, but it seems to auto block port 80 if I get more than a few requests on that port for a few days, and it seems to be an intelligent block, because if I move ports, it identifies that the traffic on that port is http based, and blocks it for a few days automatically. But on another note, I am on the basic tier, and I'm downloading torrents on average at speeds above 10mbps down. Upload is around 1000kbps... ---***UPDATE***--- I recently switched to the DOCSIS 3.0, 40 down/3 up package that is offered, and I must say I am very pleased. The service works great, and is very quick. Downloading things is quick as a snap with these new speeds. They even offered me a great deal on the price for the first year, so as far as cost, I'm paying $10 less than I would be paying with my original, 4 down/1.5 up package. And after the deal expires, I will only be paying a difference of $5 for this package. I am very please with reliability, and customer service. And I've spoken to call center workers in the Philippines, as well as Trinidad. But I still get great service and support. I'm not sure what other people have trouble with when it comes to Brighthouse Networks service, but I myself would recommend the service to others. Again, it works great, and I have not had any issues with it, at least none that weren't able to be resolve quite quickly, without any complications. -Rob member for 22.9 years, 1108 visits, last login: 325 days ago updated 8.7 years ago
I've been a Bright House customer since 2001. Until recently, I always used the basic Internet packages available and service was sometimes mediocre at best, but I never really attempted to contact support for resolving. Since the beginning of 2013 I've gone to the 60/5 plan and now the 90/10 plan. While the price seems a tad on the high side, my connection is extremely reliable and I regularly have speeds testing about 10% higher than my advertised rates (hitting 100mbps down and 11mbps up on a 90/10 plan). Support via the normal methods is sometimes shoddy, but support via their employee here on DSLReports is second to NONE. BHNTechXpert (Gary) is hands down their greatest asset on this forum and is a model for what support personnel know beyond first level. All in all, I will not be trading my service any time soon. Thanks for the excellent product thus far BHN. member for 10.9 years, 1414 visits, last login: 4.7 years ago updated 8.7 years ago
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