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Review by sullivan See Profile

  • Location: Mount Dora, Lake, FL, USA
  • Cost: $128 per month
  • Install: about 30 days
  • No Cap
install was great
i would like the price to be lower
i am happy i am with them
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I was glad that our new home is in an area that has bright house did not want century link

member for 8.5 years, driveby review (so far)
lodged 8.5 years ago

wconline
join:2015-09-21

wconline

Member

Excellent

No other service compares. All support is based in America speaking to Americans unlike ATT






Review by kirby929 See Profile

  • Location: Deltona, Volusia, FL, USA
  • Cost: $150 per month
  • Install: about 3 days
Bright HouseWorks when I need it to, used to have century link and it was the worst
It's not free
Bright House has been a major improvement from my old service provider
Pre Sales information:
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Value for money:

I have had bright house networks on and off for 10 years (went to century link for a little while). I am glad I am back, speeds are right where they should be, I am able to play on 2PCs at once with no lag, and my girlfriend watching streaming tv with no buffering

member for 8.5 years, driveby review (so far)
updated 8.5 years ago







Review by zello7838 See Profile

  • Location: Orlando, Orange, FL, USA
  • Cost: $158 per month
  • Install: about 4 days
  • No Cap
Great service for the past 4 years. The few times I've had an issue customer service was great and the problem was solved.
Wish my bill was a little lower and really want fiber to my home
Hands down best provider in my area
Pre Sales information:
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Value for money:

I have been with Bright House for about 4 years, previously we had AT&T and didn't really have to many issues just wanted a faster internet connection so we switched to Bright House. 4 years later and we have not looked back, only had a few issues and tech support both over the phone and in house have been great, they for sure make my house a Bright House.

member for 8.5 years, 1 visits, last login: 8.5 years ago
lodged 8.5 years ago







Review by FiberOptx See Profile

  • Location: Altamonte Springs, Seminole, FL, USA
  • Cost: $90 per month
  • Install: about 2 days
I hate this part of town because of BHN
The Internet service is useless
Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
Value for money:

We recently moved 5 miles down the road and sadly had to give up our Century Link fiber optic service. We're paying the same price with BHN for Lightening 75 but the internet doesn't work at all. Can anyone recommend a resolution? We can't watch Netflix or Hulu. What is the point in having the service for this cost of it doesn't let us stream the online services we're already paying for. We never had this issue with Century Link and in the two weeks we've been using BHN the power and the Internet has been out for hours at a time 3 times in 2 weeks. I'm ready to cancel the service and switch to a hot spot.

Update 9/18/2015

After testing the download and upload speeds, we are still being ripped off. We downgraded to 35/5 and tested the connection daily, hard wired. In the past two weeks of daily hard wired testing, download speed has yet to exceed 21-22mbps and should be 35 and upload speed has tested hard wired 2-3mbps and should be 5. This is highly disappointing and exactly why we did not want to be forced into going back to BHN based on a move. It's awful.

Update 9/18/2015

BHNtechXpert started sending me private messages to try and have a tech sent out. He continued to harass me even though I stated several times I did not need or want his assistance. He keeps indicating that he will place an order to disconnect my service just because I mentioned Century Link. I had to contact BHN directly and have my account noted that Gary is not authorized to place any orders on my account nor is he allowed to schedule any tech to come to my house as well as contacting the Office of the President of customer care. Gary has been a nightmare ever since updating the review with the recent download speed test results. Be careful!

member for 8.5 years, 5 visits, last login: 8 years ago
updated 8.5 years ago

BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

Thank you...

For taking the time review your recent Bright House Networks experience. Please reach out to me here »/forum ··· sedirect and let's figure this out and get it resolved.

Gary

Sais
@spcsdns.net

Sais

Anon

Trying to get internet in new place

Did they fix for you? I am going to connect today, it has been a pain, very expensive they have gave three different prices in three different occasions, always up, and up, I,wish I can talk with the first person that offered me a great deal.
FiberOptx
join:2015-08-27
Altamonte Springs, FL

FiberOptx

Member

Re: Trying to get internet in new place

The "fix" was getting us to downgrade from 75mbps to 35/5. After doing hard wired connection speed tests daily for the past two weeks we are only getting 21/2. This is the worst internet connection and the last month has been a nightmare. We are currently in the process of going back to Century Link.
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

2 edits

BHNtechXpert

Premium Member

Update....

Optix,

We worked extensively with you over a period of several days. As you know it was determined to be your device not the connection coming to your home so we lowered the speed to save you money since your one wireless device was incapable of obtaining the speeds anyway. Also it should be noted you are using your own Linksys router not our modem wireless and you are subscribed to 35/2 not 35/5 so your speeds are exactly where they should be based on the extensive tests we both performed together. Since there appears to still be some confusion as I mentioned in your direct thread I am more than willing to send someone out with a test laptop to demonstrate for you and resolve any remaining concerns determined to be our responsibility. Let me know and I'm on it.
FiberOptx
join:2015-08-27
Altamonte Springs, FL

FiberOptx

Member

Re: Update....

I understand its your job to explain the above but seriously, with those averages hard wired directly to the modem for download at 21-22mbps it looks like our connection is being throttled. It's why we're going back to Century Link. We always got what we paid for.
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

Re: Update....

said by FiberOptx:

I understand its your job to explain the above but seriously, with those averages hard wired directly to the modem for download at 21-22mbps it looks like our connection is being throttled. It's why we're going back to Century Link. We always got what we paid for.

Bright House Networks does not throttle or impede user traffic in any way. We never have.

Your situation is you have one laptop that doesn't have a keyboard (the only device with a wired connection) so we never could do any testing there.

Your wireless speeds when you and I tested your only other computing device (a mfr discontinued 1st gen wireless only device) were on the average of 26 mbps which is normal for a first generation 2.4ghz wireless device combined with your older Linksys router.

We discussed this at length and I offered at that time and the offer still stands that if you had any doubts I was more than willing to send someone out with a test laptop that is current technology to demonstrate both your wired and wireless speeds for you.
FiberOptx
join:2015-08-27
Altamonte Springs, FL

FiberOptx

Member

Re: Update....

That laptop has been fixed. All computers are now in working order. You're really insulting me at this point. Seriously, end of discussion.
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

Re: Update....

said by FiberOptx:

That laptop has been fixed. All computers are now in working order. You're really insulting me at this point. Seriously, end of discussion.

Fantastic!! You should have let me know so we could complete those tests the right way. Unfortunately I never heard from you again after you fixed the laptop. In fact I haven't heard from you since we last talked by phone for almost 2 hours and it appeared at that time all was resolved.
Expand your moderator at work

Saisa
@bhn.net

Saisa to BHNtechXpert

Anon

to BHNtechXpert
I connected the Internet 35 Mbps, is not so fast, I am paying $84.00 the first price that BH offered me was $60.24 I would like to know why are differents prices for the same Mbps.
I am satisfied with my service but if is possible to get down the price it will be fair.
Thanks!
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

Re: Update....

said by Saisa :

I connected the Internet 35 Mbps, is not so fast, I am paying $84.00 the first price that BH offered me was $60.24 I would like to know why are differents prices for the same Mbps.
I am satisfied with my service but if is possible to get down the price it will be fair.
Thanks!

Saisa would be happy to however this is somebody elses review thread so not appropriate here. Feel free to reach out to me here »/forum ··· sedirect and will get the billing explained.

Review by bigpoppa75 See Profile

  • Location: Brooksville, Hernando, FL, USA
  • Cost: $63 per month (12 month contract)
  • Install: about 14 days
  • No Cap
Beats ATT DSL packages available in my area in terms of speed and price
Modem reboots with high bandwidth useage if downloading a 2 GB file it cause modem to reboot ramdomly
Ok service they need to support more cable modems
Pre Sales information:
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Ok service they need to support more cable modems and increase upload speeds on there packages. If address not in there database it can take time for them to add it.

member for 20 years, 2203 visits, last login: 1.2 years ago
lodged 8.6 years ago







Review by DeadSurvivor See Profile

  • Location: Tampa, Hillsborough, FL, USA
  • Cost: $124 per month (12 month contract)
  • Install: about 300 days
Decent Video Singles And BHN's Customer Representative Staff.
Pricing On Very Few Bundle Choices And Expensive Old Equipment.
Following This Model, Customers (Like Myself) Wil Come And Stay With BHN..
Pre Sales information:
Install Co-ordination:
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Value for money:

My Other Reviews

·Charter
UPDATE: (07/19/2015)
So Far, The Triple Pay Bundle's Are Decent Deals That Will Save Money (deal-wise).

Don't Get Me Wrong, I've Enjoyed Being A BHN Subscriber (Since But The "Rising Costs" Have SkyRocketed, Becoming Expensive (And This Heavily FelUPDATE: (07/19/2015)
So Far, The Triple Pay Bundle's Are Decent Deals That Will Save Money (deal-wise).

Don't Get Me Wrong, I've Enjoyed Being A BHN Subscriber (Since But The "Rising Costs" Have SkyRocketed, Becoming Expensive (And This Heavily Fell Onto The Middle Class.

The Only Answers I See Are Major Companies Lowering Their Prices (This Definitely Won't Happen). If Prices Don't Become Cheaper, Consumers Will Keep Their Money In Their Pockets, Living To Spend It Another Day On Something Else.

In Other Words, Please Keep Prices Low If You Value Your Customer Base)

---------------------------------------------------------------------------------- -----------------------------

UPDATE: (01/05/2015)
I have switched my Triple Play Bundle to Verizon. Upon reaching out to BrightHouse Networks multiple times, they would do nothing to lower my bill, which was going to increase in my next billing cycle ... Getting less or getting nothing extra exept a higher Pay Television Bill did not sit well for me.

If BHN would have left my pricing the same as it had been or even lowered my bill, I would still be a happy BHN customer. The high rental fee's on old equipment (two units dating to the very early 2000's and the other unit dated 1998) ... At $8.00 per Standard Definition Set-Top Box (with no DVR services), I felt ripped off.

With these issues, this is why I left BightHouse Networks for Verizon, which provided me new equipment (it still had that new car smell to it). So far, I have a two year deal with Verizon to lock in the programming price and I'm keeping my fingers crossed they don't raise prices every few months on their equipment.

When the two years is up, the TV/Entertainment pricing and options will be what makes my decision on which company I choose to give my business to. One Main Thing: BrightHouse does have one of the best customer service teams/representatives working for them and they do solve issues as quickly as possible.

---------------------------------------------------------------------------------- -----------------

I'm currently on the Triple Play Bundle (Television/Internet/Phone) for $100.00.

The Installer installed two set-top boxes in my home with ease ... no issues occurred.

My only issue is sometimes one of the boxes will not register but shutting the power off for 5 minutes then powering it back up usually corrects the error.

Thus far, I'm satisfied with the BrightHouse Networks services I'm subscribed to - at the price I'm subscribed to, as well.l Onto The Middle Class.

The Only Answers I See Are Major Companies Lowering Their Prices (This Definitely Won't Happen). If Prices Don't Become Cheaper, Consumers Will Keep Their Money In Their Pockets, Living To Spend It Another Day On Something Else.

In Other Words, Please Keep Prices Low If You Value Your Customer Base)

---------------------------------------------------------------------------------- -----------------------------

UPDATE: (01/05/2015)
I have switched my Triple Play Bundle to Verizon. Upon reaching out to BrightHouse Networks multiple times, they would do nothing to lower my bill, which was going to increase in my next billing cycle ... Getting less or getting nothing extra exept a higher Pay Television Bill did not sit well for me.

If BHN would have left my pricing the same as it had been or even lowered my bill, I would still be a happy BHN customer. The high rental fee's on old equipment (two units dating to the very early 2000's and the other unit dated 1998) ... At $8.00 per Standard Definition Set-Top Box (with no DVR services), I felt ripped off.

With these issues, this is why I left BightHouse Networks for Verizon, which provided me new equipment (it still had that new car smell to it). So far, I have a two year deal with Verizon to lock in the programming price and I'm keeping my fingers crossed they don't raise prices every few months on their equipment.

When the two years is up, the TV/Entertainment pricing and options will be what makes my decision on which company I choose to give my business to. One Main Thing: BrightHouse does have one of the best customer service teams/representatives working for them and they do solve issues as quickly as possible.

---------------------------------------------------------------------------------- -----------------

I'm currently on the Triple Play Bundle (Television/Internet/Phone) for $100.00.

The Installer installed two set-top boxes in my home with ease ... no issues occurred.

My only issue is sometimes one of the boxes will not register but shutting the power off for 5 minutes then powering it back up usually corrects the error.

Thus far, I'm satisfied with the BrightHouse Networks services I'm subscribed to - at the price I'm subscribed to, as well.

member for 10.5 years, 703 visits, last login: 11 days ago
updated 8.7 years ago

BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

1 recommendation

BHNtechXpert

Premium Member

Thank you...

For taking the time to review your recent Bright House Networks experience. If there is anything you need please let me know...

Gary

COCOFDX
@bhn.net

1 recommendation

COCOFDX

Anon

Service

I wish I can share the same experience you have I recently upgraded to lightning 150. My internet service at home is very spotty. I call the rep on the phone said he couldn't get any readings from the router he need it to send a tech. Which I waited no call no show.

Review by imdoug See Profile

  • Location: Sun City Center, Hillsborough, FL, USA
  • Cost: $145 per month
  • Install: about 1 days
  • No Cap
Internet uptime and speed
A little slow to respond to website submitted requests (days)
Good value for the money
Pre Sales information:
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Value for money:

Been with BrightHouse Networks in Tampabay since 1994. Been very satisfied over the years with their service, their equipment and customer service. We have RoadRunner Lightning 150, Echo Access Point and Home Security, all for $145 a month.

member for 10.8 years, 10 visits, last login: 8.7 years ago
lodged 8.7 years ago







Review by leftshark See Profile

  • Location: Winter Park, Orange, FL, USA
  • Cost: $250 per month
  • Install: about 1 days
  • No Cap
Excellent uptime. Consistent speed above advertised.
Poor communication between sales and install. Price.
Happy with the service, could do with a lower price.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Lightning 300 + premier TV. Order process was fine. Prices were straight forward. Install: Tech was fine, but sales included a phone line which I did not want. Had to call to sort that out. Also, wanted to use my own modem that was on the approved list, but tech said it wouldn't work or be as fast. Didn't care enough to argue about it. I was more concerned with getting reliable service. Service since has been good and consistent. I'm happy with my service so far.

member for 8.8 years, 151 visits, last login: 7.8 years ago
lodged 8.7 years ago


Review by phattieg See Profile

  • Location: Orlando, Orange, FL, USA
  • Cost: $50 per month
  • Install: about 1 days
Performance is consistent, and uptime is great...
Without TV, it's more expensive to just have Internet service only...
Beats the DSL packages available in my area in terms of speed and price...
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've had this service for a few years now, and can say that it is really pretty consistent. The only time I can recall being offline was on the rare occasion that actual network maintenance was being performed, and in those rare occasions it has only occurred after 1am, and clears up before 5am. But it's rare that it ever happens. I've had a service call done for drop replacement, and for some minor packet loss issues, and the techs aren't usually on time with their trouble calls. The other problem was when the drop replacement order was put in, someone put in it was underground, when it was on the pole. The guy who came had no ladder, and didn't have the right coax to attach to the house with either, so it took another day without service to fix that. I also am not too happy with the port blocking that Bright House (and RoadRunner in general) do for web servers on residential service. Not running a busy site, but it seems to auto block port 80 if I get more than a few requests on that port for a few days, and it seems to be an intelligent block, because if I move ports, it identifies that the traffic on that port is http based, and blocks it for a few days automatically. But on another note, I am on the basic tier, and I'm downloading torrents on average at speeds above 10mbps down. Upload is around 1000kbps...

---***UPDATE***---

I recently switched to the DOCSIS 3.0, 40 down/3 up package that is offered, and I must say I am very pleased. The service works great, and is very quick. Downloading things is quick as a snap with these new speeds. They even offered me a great deal on the price for the first year, so as far as cost, I'm paying $10 less than I would be paying with my original, 4 down/1.5 up package. And after the deal expires, I will only be paying a difference of $5 for this package. I am very please with reliability, and customer service. And I've spoken to call center workers in the Philippines, as well as Trinidad. But I still get great service and support. I'm not sure what other people have trouble with when it comes to Brighthouse Networks service, but I myself would recommend the service to others. Again, it works great, and I have not had any issues with it, at least none that weren't able to be resolve quite quickly, without any complications.

-Rob

member for 22.9 years, 1108 visits, last login: 325 days ago
updated 8.7 years ago


ViciousVPS
join:2000-08-06
Lake Mary, FL

ViciousVPS

Member

DOCSIS 3.0

I was under the impression that DOCSIS 3.0 was already here in Orlando. I've seen several commercials for "Bright House 'Wideband' 40mbit" and I also spoke with a friend of mine, his brother works in the Central Florida NOC for Bright House and he told me that if I bought a Docsis 3.0 Modem then I would be getting 40/5 speeds. Any thoughts on this?

phattieg
join:2001-04-29
Winter Park, FL

phattieg

Member

Re: DOCSIS 3.0

Sorry I haven't been back on the site in a while. They finally put the DOCSIS 3 standard on this node about 2 months ago. I have to get the newer equipment to try it out. DOCSIS 4 is not far behind too, I have just been informed by a tech working at Brighthouse. So goodie good good! W00t w00t!

-Rob

Review by telijah See Profile

  • Location: Brandon, Hillsborough, FL, USA
  • Cost: $185 per month
  • No Cap
Excellent and reliable speeds
Price a bit high
Very solid service, period!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been a Bright House customer since 2001. Until recently, I always used the basic Internet packages available and service was sometimes mediocre at best, but I never really attempted to contact support for resolving. Since the beginning of 2013 I've gone to the 60/5 plan and now the 90/10 plan. While the price seems a tad on the high side, my connection is extremely reliable and I regularly have speeds testing about 10% higher than my advertised rates (hitting 100mbps down and 11mbps up on a 90/10 plan). Support via the normal methods is sometimes shoddy, but support via their employee here on DSLReports is second to NONE. BHNTechXpert (Gary) is hands down their greatest asset on this forum and is a model for what support personnel know beyond first level.

All in all, I will not be trading my service any time soon. Thanks for the excellent product thus far BHN.

member for 10.9 years, 1414 visits, last login: 4.7 years ago
updated 8.7 years ago

mep2003
join:2006-04-02
Palm Harbor, FL

mep2003

Member

Bright House Echo

This is the worst upgrade I have ever experienced with Bright House. I am blocked off Netflix and numerous other sites. The wifi is considerable less than unacceptable. The tech have been out over 6 times and make nothing but excuses. I am canceling my echo service and upgrading to ethernet throughout the house. Then i'm looking for a new carrier. I've been with bright house for 20 years and I don't want to spend another 20 minutes with them. They are not cheap and I should get better service. For the price their service sucks. They blamed the poor wifi on my neighbors interference. I paid to run ethernet throughout the house and I'm still blocked off numerous sites with the new router.

telijah
Premium Member
join:2013-04-22
Brandon, FL

telijah

Premium Member

Re: Bright House Echo

Why is this a reply to my review rather than in your own review? This has nothing to do with my experience.
mep2003
join:2006-04-02
Palm Harbor, FL

mep2003

Member

Re: Bright House Echo

my mistake i am new to this post, sorry
BHNtechXpert
The One & Only
Premium Member
join:2006-02-16
Saint Petersburg, FL

BHNtechXpert

Premium Member

Re: Bright House Echo

said by mep2003:

my mistake i am new to this post, sorry

Please get with me here Bright House Networks Direct : »/fo ··· sedirect