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Review by zhaunie 
Fair warning: reviewer joined this week
lodged 5 days ago
 Orlando,Orange,FL
 $55 per month about 3 days "It works at the advertised speed - plus a little more sometimes" "Price" "Solid service, but not great prices."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Value for money:
(ratings match consensus)
|
Speedtest: »www.speedtest.net/result/2619864499.png
We moved into our current house at the very end of November, and brought Bright House along with us. I had considered U-verse, but had tons of things going on, so I put off the decision-making. Up until the bill due in March, the service cost exactly $51/month. Now, they've decided to increase the charge to $52, add a modem fee of $3.50, and that's taxable, so the final price comes out to $55.73.
I'm dissatisfied with the increase in price; especially when reading from others on here the speeds/prices offered in other parts of the country. I'm looking at other providers now.
U-verse offers 12 down at $51/month (after an introductory rate for the first year), so I'm trying to find out what the final monthly bill would be for that.
Comcast in this area has been bad in the past. I hear they're really good in other places, but they acquired Adelphia's assets here - which were terrible. Maybe they've fixed things by now, but I just don't know. They advertise better speeds at lower prices, and their box is actually in my backyard, so maybe it would be ok.
Comments:
  BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for reviewing your recent BHN experience! If you need anything please let me know.
Gary | |
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 | next review in page (previous review)
Review by softbaked
member for 23 days, 4 visits, last login: 2 days ago
lodged 20 days ago
- Melbourne,Brevard,FL
- $118 per month
- about 14 days
- "Internet speed is acceptable"
- "Very expensive, price(s) are outrageous, TV is commercial saturated"
- "High price and poor service are a direct result of a govt. sanctioned 'cable' monopoly"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Central Florida Bright House should be the poster child for why granting a government sanctioned monopoly to a "cable wire" company should be against the law. The prices are the "highest in the country" (see link below) and the products/services are below average due to television commercial saturation, refurbished DVR(s), fluctuating internet speeds and some/most field technicians/installers who are either lying or under-trained most of the time, and now they charge you $3.50 per/month for the cable-modem and $14.00 per/month for the DVR on top of their over-inflated, higher than average price nation-wide.
I have "basic cable" with "standard internet" for $117.52 per/month and every three months I have to call them and threaten leaving just to keep it at that price. This does not include the repeated / time consuming / angry calls I had to make just to get my internet speed up to what I was paying for and they kept insisting that the "problem was on my side" until the 4th tech who came out (senior tech manager) before I was able to prove it was their line(s) that had to be replaced. It took/wasted a total of 10 hours over three weeks to finally get the speed I was paying for, and get this... every time I would call, the first-tier of support would try to sell me a faster package swearing "that must be the problem" I wonder how many poor suckers have been tricked into upgrading service they will never use?
Then there is the DVR problem(s), as a Bright House customer I have gone had to replace over 10 DVR(s). I know an employee first hand and BH does NOT purchase new DVR's, they only purchase refurbished DVR's (they will deny but its true) and then charge you from $12 to $16+ per/month for them and the only decent brand they carry is the Cisco models but... they do not like to give them to you unless you have bought into their whole-house DVR plan (the Cisco's are also the only model that PIP works with too). 6 out of the 10 DVR's I have had brought to my house for replacement have had issue(s) very soon after install, that's right they do not completely check returned DVR's and just put them back on the truck(s) I have missed time from work and my social life many times just trying to get a working/reliable DVR that I pay for every month.
Then there is the billing department, I just spent last Friday afternoon getting an extra $40 charge off my bill because of transaction errors on their side and it still took me over an hour of aggravating/time wasting phone time to get it removed and to make it even worse their first "answer" to the fix was to "upgrade to another package" you cannot even talk to these people without them trying to shove another service/product down your throat. In fact when you call and complain about pricing the pitch is the same every time (OK we'll just upgrade your package and keep you at the same price) does not cost them a penny more while giving you the illusion you have gotten more.
I guess this all might be worth it if they had competitive pricing, decent equipment, fair charges and skilled/knowledgeable people working for them but for the most part none of that is there.
This link will show you that Bright House is the most expensive provider in the country. Scroll down to "CABLE Internet Providers" on the bottom of the page
»/gbu
This link will show you how much better Bright House is to their customers when they are forced to compete. Just read the title.
"Time Warner Cable's arrogance perfectly illustrates why the cable industry is so disliked"
»www.reddit.com/r/technology/comm···rfectly/
This link exposes Bright House for most of it's unethical practices
»stopthecap.com/tag/time-warner-cable/
I am not a competitor, I am a customer and I'm sick of the greed and sub-par service/products/pricing Bright House provides and when Google Fiber or another competitor will try to compete in your area Bright House will hire every lawyer and grease every politician to keep them out and keep you trapped in a fleecing price model.
Comments:
| |  No Competition?
| |
| BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for your recent review... Just to clarify a couple of important things...we are not Time Warner Cable. TWC and Bright House Networks are entirely two different companies. See »en.wikipedia.org/wiki/Bright_House_Networks
The average billing you referenced is not actual pricing but the average "customer reported" price based on the last few reviews here at DSLR and by no means is official, national or even scientiifc for that matter.
In your area there are no less than 3 alternative providers, hardly a competitive poor "government sanctioned cable monopoly" as your review indicates.
I see that you have just registered here. Going forward if you have any problems or concerns please reach out to me in our forums and I would be glad to help.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
| |
| | Reviews:
 ·Bright House
1 edit | Re: Thank you for your recent review... You guys are trying to side-step the point.
Bright House has a "government sanctioned monopoly" for the actual wire CABLE. There are no other competitors "allowed" to use that medium.
@BHNtechXpert
hardly a competitive poor "government sanctioned cable monopoly" as your review indicates
We both know this is not true or you are in denial. They got that using lobbying tactics on the local/state politicians.
»influenceexplorer.com/organizati···5d1f68cf
[would you like me to provide hundreds of other links?]
You sir are a paid employee/spokes person for Bright House, your job here is to put out rumor-fires and muddy up the discussions under the guise of "tell me your problems, PM me and we can work it out". You have everything to gain from keeping the truth from these people... it's your JOB, and when you get those people in a private PM you calm/quite them down by "upgrading their service(s)" at no price increase to them, it cost you nothing and they think they have somehow won something when in reality what you gave them does not cost Bright House a penny more and they are still paying the highest rates in the country for this service.
@BHNtechXpert
"I see that you have just registered here."
So your trying to discredit me by implicating that I must be some kind of nubbie who does not understand the complications of your business? or this is my first time here at DSLR? Nice try but I give the readers here more credit for their intelligence than you do, and... I have been a Bright House hostage/customer for over 10 years and... wait for it.... I work in this industry!
@BHNtechXpert
"The average billing you referenced is not actual pricing but the average "customer reported" price based on the last few reviews here at DSLR and by no means is official, national or even scientiifc for that matter."
OK folks he is saying that the data collected here at dslreports.com is not valid because the sample data is too small and not up to date... really? dslreports.com is the "largest non competitive" collector of data as it pertains to the cable industry input by the actual users/consumers who pay for and use these services and updated daily. I think the validity of dslreports.com speaks for itself.
@BHNtechXpert
here at DSLR and by no means is official, national or even scientiifc
That is hilarious, your right @BHNtechXpert we need to hire some scientist to get the real prices Cable/Internet providers are charging their customers in the USA! Do you realize that you just insulted the very backbone/core of what dslreports.com provides? so your saying we should discount everything we read here at the DSLR website because it's not "scientific"? lol
The link that I provided to prove that Bright House is the most expensive provider in the country (because of the monopoly) is from this very site dslreports.com
Charts - The Good, The Bad and The Ugly
Compiled weekly from ISP reviews received
(read the section towards the bottom of the page "CABLE Internet Providers")
»/gbu
hmmm..... Bright House is the most expensive provider? your saying that the data on dslreports.com is not valid or useless?
The truth folks, Bright House has been fleecing Central Florida for years and years and will continue to charge the highest prices in the country for the services they provide because they have a government sanctioned monopoly on the wire cable they procured this monopoly using good old fashion lobbying (see above) and campaign contributions for local elected officials. They spend millions to keep us hostage at this 1500% mark-up price.
Do you want to read how Bright House charges their customers when they have real competition? Follow this and read, read, read
»www.reddit.com/r/technology/comm···rfectly/
I have many, many other links and proof @BHNtechXpert I will be sharing, sprinkling on these forums.
And in-case anybody missed this informative link from above.
»stopthecap.com/tag/time-warner-cable/
@BHNtechXpert
"In your area there are no less than 3 alternative providers"
They love to say this, do you really feel that Dish, AT&T, Direct TV are valid "oranges to oranges" compared providers for speeds and services? If one of them could use the wire cable then Bright House would be very afraid and the prices would sky-rocket down and the customer service experience would go up.
Nice try @BHNtechXpert but I'm going to continue to show these people what you do not want them to see.... the truth about the shady overpriced services that Bright House forces us to pay, the most expensive in the country because they have no competition on the cable wire due to a monopoly they acquired via political shanagans and when Google Fiber tried to setup in Orlando Bright House spent every legal force they had to prevent it because.... they would have a true competitor which would force them to price their products at the national level and I have not even began to tell these people the story about how their tax dollars paid for the infrastructure that Bright House is preventing competition from using.
So have fun trying to politically correct my naming standards in your attempt to divert the truth in the words I have provided. | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Re: Thank you for your recent review... Have a great day "softbaked" and thank you for sharing your unique viewpoint of the cable industry. | |
| | | GeNomer
join:2013-01-21
Indianapolis, IN | In my area Bright House and Comcast overlap. There is no way 2 cable companies can use the same lines, so they both run their own separate lines on the Utility poles, right below the power lines and phone lines. Maybe back in the 80's 2 companies on one line would work when there was only tv and not that many channels. But there is no way that would work now.
Also, I don't think Bright House has any control over how many commercials there are. They are just the carrier. The channels make their own decisions on programming and commercials.
I feel for you on the dvr issue though. If you want a brand new piece of equipment, it might be best to buy your own and get a cable card from bright house for it. | |
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Review by jessehclark
member for 35 days, 1 visits, last login: 31 days ago
updated 31 days ago
- Orlando,Orange,FL
- $138 per month
- about 2 days
- "I have TV and Internet, sometimes"
- "Everything else"
- "Don't do it unless you have to"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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READ UPDATE AT BOTTOM OF POST
Brighthouse is awful. Literally, the only reason I have Brighthouse is because no other internet or cable service providers are available in my area. My only other option is to get satellite service, and I don't want to sign a contract. I cannot wait to move so I can get rid of BH.
INTERNET
When I moved here 2 years ago (august 2010) I ordered their mid-tier (i think it was 15mbps at the time) internet package. I had numerous issues with their internet service, which they refused to diagnose since I was using my own modem (because they charge monthly if you use theirs). Read that again: they charge you monthly for their modem, and will not troubleshoot if you use your own. I had to add one of their modems to my service, go pick it up, install it, and wait for the problem to recur before they would sent someone out. Turns out their installation tech pinched the cable on the side of my house in the siding, which made a hole in the cable covering, and it would short out every time it rained, cutting off my internet. Great work guys. Took about 2 months to resolve that issue and 4 or 5 tech visits. Most recently (jan 2013) i was paying $50 for 10mbps internet.
DIGITAL CABLE TV
Then yesterday (march 2013) we added cable service. The tech showed up on time, but was here for 5 hours and we were only having 2 rooms installed. First he had the wrong boxes, so someone came to exchange them. Then one box was not working, so he had to come back. Then we were informed that since one outlet wasn't connected it would be $20 to fix that, and another $40 to add an outlet where the tv was in the other room. Free installation, yea right! Cox in Gainesville installed multiple outlets for free when I lived there, and only charged $25 to come back out to add another one later. Most importantly, I wasn't told about any of these charges while scheduling the appointment.
Then they said they had to upgrade my modem (it is a nicer modem) because all of their bundles make you upgrade to 30mbps internet. No way around it. However it wasn't just a modem that they installed; it was a big gateway (wireless router + modem) that barely fit where I keep the modem and router. I told the tech, well, since this is the modem, why don't we just take my router out of the equation so don't have problems when I call for tech support. He said OK but there's a monthly charge for adding wireless networking. Apparently they use the same equipment, but charge you to "unlock" the wireless feature of your router. Ridiculous. *update: i don't mind paying $3.50 a month for a docsis 3.0 modem. the modem is great. i'm just commenting on the fact that BH wants you to pay a monthly charge for wireless networking, a feature available with my current equipment, because they disable it.*
"WHOLE HOME DVR"
I put quotes around that because I asked repeatedly during the ordering process how the whole home dvr worked. I asked if I was correct in my understanding that the "main box" is the dvr and that the second box merely networks with the main box to view the recordings, and I was told yes. I asked if I could both view and record shows from the second box (with the understanding that the recording was actually happening on the main box) and I was told yes. I asked if I could rewind and pause live tv on both boxes, and was told yes. I cannot do those things. The second box in the "whole home dvr" is just a receiver that allows you to view the recorded shows stored on the main box; you cannot record from it and you cannot pause live tv. You have to record on the main box, then just watch it on the other. It is POSSIBLE to have that functionality, but it would cost me another $20 a month to add a second "networked hd dvr."
PRICE
MOST IMPORTANTLY, BH's TV service and internet speeds are NOTHING SPECIAL for what you pay. My bill is $140 after tax and i get 30mbps internet and their ONLY AVAILABLE digital cable package with "whole home dvr" (a joke) in 2 rooms. Verizon Fios offered 3x faster speeds and 2x as many channels in 2x as many rooms for less than that when my girlfriend lived in Tampa. And my best friend has AT&T Uverse and says he pays about the same amount and their service is so much better. Ridiculous. *i am fully aware of the pricing schemes and introductory offers made by other providers. i am not relying on a misleading mailer for "$29.99 HDTV 1,000 channels and 100 DVRS!" I compared the true average monthly cost of the 190+ channel pack with 2 DVRS (whole home) after tax, equipment fees, etc.* Do your homework, kids.
I tried to negotiate with BH and explain that they were more expensive and had fewer features than other companies, could they give me an incentive to order cable, and I was told that BH does not offer price matching or other discounts. I complained about the install process and received no offer or compensation. Lots of sympathy from the CSR's, they were all very nice, but completely powerless to do anything. Lastly, as a side note, the Brighthouse TV app took days to start working and nobody we called knew anything about the app. *the app now works, but only on your home wireless network.*
CONCLUSION
This whole company is terrible. The moment a) I move or b) another service becomes available I will switch. They don't care about their customers, and are completely inflexible on their pricing because they can be. They have a monopoly and internet and cable where I live, and just don't care how frustrated or unhappy you are because they know you have nowhere to go.
DISCLAIMER
I do not consider Clear a valid alternative for internet, nor do I consider 1.5mbps DSL an alternative. When I say there are no other internet providers, I mean that there are no other 10mbps+ internet providers where I live. None. As for TV, there is no comcast, no uverse, and no fios. Everyone can get Dish or DirectTV, but you have to sign a 2 year contract and everyone knows what happens during hurricane season. I dare (read: beg) anyone to find me another internet or cable provider on Candlewyck Drive in Orlando, FL. Seriously, please. I hate Brighthouse.
Just in case BH reads this, if you want to make me and my girlfriend happy, here's what you'd have to do: give me internet and digital cable with the ability to watch and record from 2 rooms for $100 a month. It's what fios and uverse offer, and I don't think its unreasonable. *that means you BH corporate. your pricing is not competitive.*
UPDATE 3/7/2013
Spoke with Gary from BH at length today and fixed a few things. For one, he corrected some settings on my modem so that VPN/port forwarding will work since it was not previously set up as a bridge.
To be fair,I have updated by ratings. Install coordination went from 0 to 1, since the tech did show up on time and eventually got everything working.
Since BH fixed my cable issue (over a year ago) the connection has been very reliable. So, connection reliability is a 3/4 and not a 4/4 since some channels do drop out from time to time, but overall very good.
My scorched earth stright 0 ratings initially (and accurately) reflected my feelings about the service I received. However, I have updated their tech support rating from a 0/4 to a 2/4. Despite the poor customer service I received previously, Gary's excellent support brings that rating up significantly. I heard BH has a program in the works to clone Gary and replace all techs and CSRs with an army of Garys, so when that comes through I will probably hack dslreports to bump BH up to a 5.
The service they provide is good- the internet is fast and the channels are clear.
I do not believe, currently, that BH represents any great value for the money. A 4/4 rating to me would mean better service than competitors at a lower price. A 3/4 would be same service same price. A 2/4 would mean either better service at a higher price or lesser service at a lower price. A 1/4, which is what I have given, represents a slightly lesser service at a slightly higher price. BH does not have some of the features their competitors have, which is fine, but they have not discounted their services to reflect this. A 0 would be BH if they did not have Gary.
The one category I have not bumped up from a 0 is pre sales information. Gary apologized for the incorrect information I was given, but it is apparent that I was not told what I should have been when ordering service, and the reps did not follow BH protocol.
Comments:
Reviews:
 ·AT&T U-Verse
 ·MegaPath
| DirecTV/Dish & Clear Actually DirecTV and Dish do NOT make you sign a contract. You can OPT OUT by paying full price for the boxes and equipment. Dish will let you sign up with 1 TV and their service for $199 and pre-pay for services. DirecTV requires you to purchase all equipment up front.
Also Clear is actually another service/solution. Their service is above 10Meg and is fully unlimited unless the tower is fully maxed (which generally isn't the case). Also they have no download caps- meaning what ever the tower has- you can have as well. Some markets have tiered speeds but its still the same- unlimited usage.
Also AT&T isn't going to be available in VZ Markets. | |
| BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for reviewing your recent BHN experience... It would appear there are multiple things to address... please allow me to help. Reach out to me in our direct forums here or via email at BHNtechXpert@mybrighthouse.com and I'll be in touch soon.
Thanks,
Gary
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | | | Re: Thank you for reviewing your recent BHN experience... I just got my whole house dvr too and It sucks. It stops recording and doesn't record at will... SUCKS!!!! | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Re: Thank you for reviewing your recent BHN experience... said by Customer :I just got my whole house dvr too and It sucks. It stops recording and doesn't record at will... SUCKS!!!!
Please register here and reach out to me when you get a moment.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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 Review by TOhawk
member for 11 years, 145 visits, last login: 34 days ago
lodged 34 days ago
- Orlando,Orange,FL
- $42 per month
- "Fast!"
- "nickel and dime you, Recently have to pay $2 more for cheap modem"
- "Lack of options, ok service."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Overall ok service. I wish i had more competition in the Orlando, FL area.
Today the internet service is intermittent. Ultra Slow. Feels like 14.4k modem times....
If I had homework due today, would be in deep trouble....
Recently Brighthouse started charging $2 more monthly for a cheap modem fee.
Bad move!!
Waiting for good competition to show up in the area.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for reviewing your recent BHN experience... There should be no reason why your speeds aren't up to your expectations. Please reach out to me either in our direct forums or email at BHNtechXpert@mybrighthouse.com and I'll be in touch with you. | |
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Review by britthendrix
(review was emailed from domain gmail.com)
lodged 69 days ago
- Birmingham,Jefferson,AL
- $300 per month
- "Nothing."
- "Worst service ever"
- "Asked us to knock on neighbors door. Refused to refund inaccessible movies. Called customer service several times a month"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Worst service ever. Asked us to knock on a neighbors door so they could access their cable. Embarrassing service. I am reporting to BBB maybe seeking legal counsel.
Sent from my iPhone
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for your review... Hello britthendrix,
My name is Gary and I work for Bright House Networks. Please allow me to assist you with this. Please send the details to BHNtechXpert@mybrighthouse.com and I will be in touch shortly. | |
| OmagicQPosting in a thread near you
join:2003-10-23
Bakersfield, CA
kudos:1 Reviews:
·Bright House
 ·voip.ms
·callwithus
| Being neighborly When Brighthouse came out to my house to fix an issue, the tech asked me to ask the neighbor if he could access their yard to climb the pole that my line was coming from. I yelled over the fence, neighbor said it was ok. I didn't think anything of it, and I still don't. If a Brighthouse tech had to come on to my property to fix my neighbor's line..I wouldn't hesitate to allow them access. I try to get along with my neighbors so when things like this comes up its not an issue.
--
...Who, What, When, Where, How... Why? Why Not? | |
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Review by henbone11
member for 1.1 years, 37 visits, last login: 92 days ago
lodged 92 days ago
- Carmel,Hamilton,IN
- $90 per month
- (12 month contract)
- about 4 days
- "Internet connection quality and speed, good phone line"
- "pricing"
- "overall stable services...at a price"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have had Comcast, AT&T U-Verse, and Cox and none of them have been as consistently steady or fast for me as Bright House. I currently have the 40/4Mbps Lightning package and for the first few months got right at those speeds any time I ran a speed test and through real world usage. About two months ago I started seeing 50Mbps downloads speeds and they have not gone back, and upload speeds have stayed the same. The phone line is crystal clear and have never had a problem with it.
After ordering the service, installer arrived on the date and exact time as scheduled. He was only here for about thirty minutes, and ten of those were just us idly talking tech. From the moment he left til now, roughly 6 months, everything has been great. A great service is one that you forget is a service at all because it's just always there and always works.
The pricing is more than I would have expected. I have called three different times to inquire about different tv packages, and even the very basic cable is $70 a month more. Sorry, but that is pretty unacceptable. As far as I can tell, my internet is $70 a month and the phone service is $20 a month. With Cox and Comcast I had 50/5Mbps internet packages and it never cost me more than $50 a month...and I am not the kind of person to call every month and complain or threaten to leave to get things cheaper. It is simply what it cost. I realize that I said that none of my previous broadband experiences were as constant as with Bright House, but paying a premium for consistency is a shame in this day and age.
This apartment complex has a dedicated Bright House representative and he has been great. I have mostly dealt with him, but have called Bright House directly to see about pricing options and it's always the same. We were led to believe that the dedicated rep we were to work with was able to provide us with some sort of preferred pricing, guess we were mislead, but that is on the apartment complex and not Bright House. I would also like to see Bright House increase speeds and possibly offer a consumer grade 100Mbps connection, but that's just being greedy.
I have the Ubee gateway, bridged, running through an Asus RT-N66U router then to a Netgear 24 port switch to 14 wired devices. Every device has fast and consistent speed.
Ultimately, I have been very happy with the service. Pricing aside, I have zero complaints and would/have recommend/ed the service to others. I rated the technical support in the middle because I have never had to use them for anything. Anyone in the Carmel, IN area should seriously consider Bright House if shopping for internet services. I cannot speak on the quality of the tv packages. Knowing the area, pricing will not be an issue for anyone, and is only an issue for me based on principle.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for your review... A great service is one that you forget is a service at all because it's just always there and always works.
WOW!...thank you on behalf of your entire Indy BHN family....I will be sharing this with them on Monday.
I understand how you feel on pricing and I encourage you to check often for promotions that may apply to you. In fact feel free to reach out to me anytime and I'll have someone review your account and see if we can't match you up with that perfect package pricepoint.
Also want to commend you on your choice of routers and I trust you waited long enough for them to work out the bugs or are using alternate firmware. I am a big fan of this class of Asus routers (56,65, still iffy on the 66) and would love to get some feedback from you.
If you need anything at all please feel free to reach out to me.
Cheers..
Gary
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | Reviews:
·Bright House
| Re: Thank you for your review... I have been through most of the popular top end consumer routers and the Asus has always done everything well. The only time I reboot is when upgrading the firmware and always have great connectivity, wifi and ethernet. I use the file sharing (even though it only has two usb ports I have a four port hub connected with hard drives in all four ports), ftp, openVPN server, media server and many of the other functions on a daily basis and it just works. Also, I must say that I am very much a function over form person, but it even looks good.
I do use the Merlin's build firmware (3.0.0.4.260.21), which is just a heavily modified stock firmware, but vastly increased functionality. I have helped friends and family step up to this router and all seem to enjoy it. | |
| | | | Blighthouse Sux You people are absolutely HORRID!!! You have terrible service, and you have LIED about your offerings this weekend!!! If you are not providing the Showtime Free Preview, then DO NOT ADVERTISE IT ON THE CHANNELS I PAY FOR!!! Also, the call center is in Canada!!!  | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Re: Blighthouse Sux said by BH Sux :You people are absolutely HORRID!!! You have terrible service, and you have LIED about your offerings this weekend!!! If you are not providing the Showtime Free Preview, then DO NOT ADVERTISE IT ON THE CHANNELS I PAY FOR!!! Also, the call center is in Canada!!!
Showtime advertised that not Bright House Networks. Just because you see the ad on a national network does not mean your local provider is participating and we have no control over the ads they (Showtime) put out there.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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Review by mrdan777
(review was emailed from domain gmail.com)
lodged 106 days ago
- Auburndale,Polk,FL
- $145 per month
- (12 month contract)
- "TV service has been good, connection process was not bad."
- "I believe that BH knows what the problem is but refuses to acknowledge it."
- "BH provides poor customer service and routinly tells customers the problem is customers computer!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I moved to central Florida about 3 months ago and was introduced to
Brighthouse. I have the high speed internet and TV service. My trouble
started about 2 months ago. My internet suddenly became extremely slow, not
allowing access to some web sites at all. Doing some network trouble
shooting I got a message stating that my computer apears to be configured
properly but the (DNS) server is not responding. I called BH service and
while speaking with the tech person in the Philippines who said his name
was Francis! I did multiple tests and resets and the usual scripted steps
as directed by BH tech over the course of several days, all to no avail!
Now I have the wireless service, but this problem is the same when I
connect directly into the router via cable. Then one morning I booted up
and internet service was back to normal?? I called BH to cancel the
appointment I had scheduled for a service tech to come to my home.
Weeks later, maybe 4 or 5, I turned on my computer and I had the exact same
problem. Loading my home page, Google, took 3 to 4 minutes or I would get
message that it was unable to load. I again called BH service and this time
the tech said his name was Archie!! We did all the same fixes and
adjustments and again all to no avail. Scheduled a service tech to come to
my house. He showed and did mulitiple tests and finally said it was mt
computer. He said he thinks it's a problem with my computers registry! Then
one morning several days later, I booted up my computer and service was
back to normal??
Now two days ago I turned on my computer and again I have the exact same
problem. I called service and the tech had me on the phone for what seemed
like an 2 hours but my guess would be it was actually 45 minutes. During
this time he had me perform numerous tects and pings and reboots and
configs! all to no avail. He finally said it was my computer. I asked him
if I take my laptop to a local business that has wi-fi and I am able to
connect to the internet would he agree that the problem is with BH service
and that it is not my computer! I had to ask him serveral time because he
didn't want to respond. He finally said it may not be my computer but it
wasn't a problem with the BH service??? Believing what he told me I went to
a local BEST store to leave my computer with the Geek Sqd for repairs. The
girl at the counter asked to see my computer and while it was booting up
she said BH allways says it's the customers computer and not their
service!! Once booted my computer worked fine on Best wireless network!! I
returned home and again called BH customer service. After speaking again to
a tech in the Phillipines, he finally said he would connect me to their
highest level service tech where I spoke with Matt. Matt did some of the
same fixes bt none worked. I asked Matt, even though everything seems to
check out on BH side, could there be a problem with mt router? He said yes!
I asked, then why doesn't some switch out my router? At this point I am
waiting for a visit from service tech between 8 and 10 this morning!
I read on some web sites that the problem is wide spread and BH is aware of
it but refuses to acknowledge there's a problem always telling the customer
it's their computer. It was also mentioned that some think that BH is
trying to use filtering? I would switch ISP but don't know of any others in
this area Auburndale, Fl).
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for taking the time to share your experience...but MrDan777 I can't help but notice that you found a way to post an anon review here but have never used the outstanding support services that we offer for just this type of situation right here at DSLReports which can be found here »Bright House Networks or for a more private experience here » Bright House Networks Direct.
Please take a moment to post a complete description of your problem in our direct forums (see link above), include your IP address so I can check all of your equipment and I will be in touch and one way or the other I will make sure this gets resolved.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | | | Re: Thank you for taking the time to share your experience...but My IP Address 192.168.0.5
BH service tech spent an hour and a half at my home today and finally said it was my computer. I took it to Staples and they were able to get on their wireless network with no problem!! I let them keep my laptop for complete diagnostics. They said after they go over the computer they will verify that everything is working properly and if I still can't get onto internet it has to be the BH connection, modem or router! This is costing me $199. | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Re: Thank you for taking the time to share your experience...but MrDan go here »Bright House Networks Direct and post this concern. The IP address however is your local address and I need the WAN IP. Simply go to google and type "What is my IP" and it will tell you. I will take care of it from there. I would hold on the diagnostics thing until I have had a chance to review everything...so call them and ask them to stop if possible. If something needs to be done I'll guide you so it doesn't cost you anything and we'll get this taken care of. | |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Or... Or if you prefer just email me everything to BHNtechXpert@mybrighthouse.com and I'll be in touch. | |
| | | | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Re: Or... That works...stand by I just replied to your email as well. | |
| | | | | | Re: Or... Didn't receive any patch? | |
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Review by stanjohn
member for 4.1 years, 70 visits, last login: a few hours ago
lodged 157 days ago
- Birmingham,Jefferson,AL
- $86 per month
- about 6 days
- "better than AT&T"
- "poor customer service"
- "with only two bad providers to pick from guess they are next to last"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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They publish a national number but always transfer you to a local office so you get to experience two different automated phone answering systems. Been dropped several times they never call back. They start a new with each call, they don't keep notes. The web site is unusable except to make payments, or see a summary of your last bill. Office is in a very bad part of town, they have a security guard if you can get inside and the tellers are protected by bullet proof glass. My one trip was to return their modem they claim that was the only way.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for taking the time to share your experience... Stan,
My name is Gary and I work for Bright House Networks. I would like to address several of the concerns you have raised and will be sending you my direct contact information. | |
| | | Same issues and paying double the price! I'll start by saying that you literally wrote everything I'm experiencing and concerned with this company the only difference (the worst part too) I pay $145+ every month for this poor service. I'm so upset I've been tempted to cancel my services right away if it wasn't for my apartment complex partnering up with Bright House and including cable in their lease for $80 a month (no HD channels included). I actually pay $65 more a month to get the same channels but HD. Because I cannot make changes to my lease I'm stuck with Bright House until God knows when!  | |
| Awaknee
join:2012-11-11
Melbourne, FL |  Brighthouse
I was hoping to find another isp with better pricing, but that is not in the cards. I hope to hell that Google Fiber comes to Brevard County SOON! | |
| | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Re: Brighthouse said by Awaknee:Apparently, Brighthouse and Dish Networks have a monopoly in this area. I cannot find another isp, and am getting seriously frustrated.
I was hoping to find another isp with better pricing, but that is not in the cards. I hope to hell that Google Fiber comes to Brevard County SOON!
My offer to assist includes you...please read my reply to his review for details.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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Review by enduser
member for 183 days, 5 visits, last login: 168 days ago
lodged 181 days ago
- Tampa,Hillsborough,FL
- $58 per month
- (12 month contract)
- about 3 days
- "better then dial-up"
- "keep finding ways to raise prices, service disconnects, slow at times"
- "If there was another less costly alternative I would leave then in a flash"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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10 MBps down/ 1 MBps up. BHN price for Internet is lower then Verizon. Unfortunately BHN keeps finding clever ways to keep raising their prices without adding any further value. The service is slow certain times of the day. About once or twice a month we loose connection and have to reboot the modem. If there was another less costly alternative I would leave then in a flash.
Comments:
BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you For taking the time to review your recent Bright House Networks experience. I should note that you engaged me prior to your review and we are already working towards resolving the concerns you have raised. | |
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Review by KatalogKarl
member for 189 days, 2 visits, last login: 168 days ago
updated 188 days ago
- Hernando,Citrus,FL
- $67 per month
- "At least wind/rain not affecting service phone good"
- "support at times very misleading and weak"
- "May be thinking of getting rid of all"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Live in deed restricted community. Problem 1 there. Have one company to give me basic channels because of developer. Then have secondary billing for services. When I am on a fixed income cannot afford higher fees and services. So I cut back. But may want to custom my services if i can.has been very good in past. Paying for Standard 10 mbps ( only getting 5mbps the max) dp2203c functions sometimes good sometimes bad. reset at times. Now getting bombed with sales pitch to return and price is same as i paid before. I know it may not be there fault but help me out here. Currently have no tv service but may want it again If can get something i can afford. May even want to up dsl speed. But would like my own equipment.
Comments:
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Re: Please contact me...