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Bright House page on DSLReports
Six Month Rating

Reviews:
bullet 175 reviews (80 good) (49 bad)
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Review by elcasey See Profile

  • Location: Melbourne,Brevard,FL
  • Cost: $189 per month
  • Install: about 3 days
Good "Fast, reliable home service"
Bad "Expensive, Awful Support"
Overall "There's no other choice in this area, so it is what it is"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Support in general is 5terrible. Excessive hold times (usually on the order of 30-40 minutes per call), particularly with business class service (I am an IT support tech so I am constantly on the phone with them). Poor reliability at some of our business customers. They never want to admit that anything could be wrong on their end, and it is very difficult to get escalated. I had one of their techs try to tell me he was a CCNP, and in the next breath I had to explain to him what latency was ("Oh, you mean ping times?" Seriously??). Their service causes a lot of problems with VoIP, at least for the Avaya systems we deal with.

As far as my personal service, I have full cable package except for premium channels (HBO, etc) and RR Lightning 90/9. I am testing out at 100/10, however, so I'm very happy with the speed. Not too many reliability issues. I would say I have to restart my modem (which I own - Motorola Surfboard SB6141) about 1-2 times per week.

There are no other cable companies in my area (Brevard County, Florida) and this is pretty obvious when it comes to their support. Overall, I am satisfied. They need to improve their customer service, their hold times, and they need to start rolling out fiber.

member for 291 days, 6 visits, last login: 22 days ago
updated 24 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you....

For taking the time to review your recent Bright House Networks experience. If you should need anything at all please don't hesitate in letting me know or simply post in our forums.

Gary
elcasey

join:2013-06-29
Palm Bay, FL

Re: Thank you....

Thanks, Gary! I've gotten some good information from your forum posts before.

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Thank you....

said by elcasey:

Thanks, Gary! I've gotten some good information from your forum posts before.

Hope so! If you ever need anything please yell out for me....
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


Review by paradigmfl See Profile

  • Location: Daytona Beach,Volusia,FL
  • Cost: $59 per month
Good "Promised speeds received, Choice of speeds, Usually acceptable support"
Bad "Overpriced, some surly or unknowledgeable employees, watch out for extra fees, downhill trend"
Overall "Could be worse. Will probably work for you...for a price."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have standard Roadrunner internet through Bright House Networks and have had it off and on (at times I had Earthlink with BHN) for a decade. This tier of service promises up to 10 Mbps download and 1 Mbps upload speeds. The current base rate is $54 + there is a $4 modem charge which you can opt out of by buying your own modem. There is also evidently a new $1"paper bill fee charged". Also be aware of the $6 late fee should that apply to you (for many it does).

I have almost always received the speeds I have been promised if not more so. Reliability has been what I would consider excellent as well although there have been a few incidents over the years where it took multiple truck rolls for them to fix the issue. The modem supplied to me was the Motorola SB6141 and this modem has likewise been excellent. I have never had any problems requesting a modem swap.

Installation is usually great although they tend to use independent contractors now. As such it seems the experience can greatly vary as they lose some consistency with the contractors. I know of relatives who have had installers who say did not know to switch a TV to cable mode from TV mode. I have also had relatives who have had installers use their phone number for the WIFI password (this is very insecure). I have also had an acquaintance who had an installer set up their WIFI without any encryption at all approximately 6 years ago. In another case an installer told a relative that there would be an additional charge to get an HD converter when at the time this was not true. Overall though they usually do a good job. I highly suggest learning about what you should be getting and becoming savvy enough to make sure the installer does what they should however. The DSL reports forums are a great place to do this and I advise that you read all you can!

Tech and customer support is mostly acceptable. Over the years I feel it has improved. Again, it tends to vary a bit though. 80% of the time you might say get someone excellent or very good, 15% of the time you might get someone who is OK or a little clueless and then the other 5% you will get someone who is horrible who does not know what they are doing or outright lies just to get you off the phone. I suggest becoming educated as to the services you receive just in case you get a bad apple. If something sounds strange I also suggest not being afraid to politely hang up and get someone else on the phone instead. It should also be mentioned that I have had a very bad experience with one BHN employee who I would consider (no exaggeration) to have been the rudest customer service person I have ever experienced in my entire life. They actually personally insulted me multiple times and did so in public. I'm not sure if I would have took the matter up the corporate ladder it would have been addressed or not but I chose to let it go.

Pricing is a bit overpriced in my opinion. I feel in competitive areas the 10/1 standard service is usually around $30 or $35. BHN charge $54 for this as it's base rate. Also Time Warner typically offers something in between the Road Runner Lite service and the Standard service for customers on a budget who want to be able to stream. BHN to my knowledge does not offer this. In addition I feel that the Lightning packages are a little pricey for what you receive. There is also this troubling trend where BHN has been increasing prices rapidly and adding on various extra fees. The latest one apparently is a $1 charge for wanting a paper billing statement.

Pre-sales information is not the greatest. They appear to hide a good portion of their pricing and it is very difficult to find online. They heavily push the combos and so-called a la carte pricing can be hard to locate. Personally I feel it is wrong for a local cable monopoly to be allowed to leverage bundled servicing to force people to use their other services or pay more but unfortunately the Florida government seems to allow it.

To end on a positive note Bright House to my knowledge does not have any monthly usage caps unlike some other providers. This is a strong plus. Hopefully this does not go away.



member for 8.7 years, 229 visits, last login: a few hours ago
updated 25 days ago

Comments:

Review by Michael_D See Profile

  • Location: Indianapolis,Marion,IN
  • Cost: $87 per month
  • Install: about 4 days
Good "Reliable and fast service"
Bad "Overpriced, poor "
Overall "No other choices for cable, but the service isn't bad."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

As with many customers, I was surprised when my rates increased due to an expiring promotion with no notification. Supposedly they were on the paper/PDF bills but those aren't e-mailed to customers, and if you do AutoPay you never see them unless you proactively log in to their web site to check.

Once the rental fees increased on the provided (very old) cable modem, I sent it back and purchased my own Motorola Surfboard SB6141. My speeds immediately increased 5-10 Mbps with the new modem, without having any service changed.

Some time later, while moving, I switched to Lightning service since I had a DOCSIS 3.0 modem that was on their supported modem list (a plus for providing the list). However, they still insisted a (contractor) technician come out to do the setup. The technician seemed unskilled and in fact did not set things up correctly. I had to work through support (via this site!) to get the setup fixed when slow download speeds were the symptom.

I currently pay $52/month for standard Internet service and $35/month extra for Lightning 60 Mbps service. They have promised Lightning 90 Mbps service for many months but we have yet to see it in Indianapolis. People in the other cable franchise in the city can get speeds over 50% faster than we can get with Bright House. It's unfortunate that the structure of broadband providers make Internet service so expensive and so slow in the United States, compared to the rest of the world. If I were living in Paris, I'd have a 100 Mbps fiber connection and pay US $35 per month. But that's not wholly the responsibility of Bright House, but the stagnant innovation in the space for the US.

I do not subscribe to any packages or promotions. Very disappointed that pricing is not provided on their web site, and the Indianapolis market does not allow online ordering apparently. Everything must be done the old fashioned way via telephone. They do list the Cable Franchise Board information on the bills for complaints, but the phone number is incorrect and is a fax or TDD machine.

Overall, the Internet service itself is fast and reliable, but the company can be very archaic in many ways, stuck in the last century.

member for 1.1 years, 54 visits, last login: 1 days ago
updated 82 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thanks...

Michael please email me a copy of your statement showing the incorrect contact information that you referenced in your review and I will get it taken care of.

Review by amaurib See Profile

  • Location: Deland,Volusia,FL
  • Cost: $129 per month (month by month)
  • Install: about 4 days
Good "It is fast!"
Bad "Intermittent connection drop - Lots of packet loss - "
Overall "It is fast while working"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Hi I live on a apartment complex and I've been having issues with my internet and phone service since i got it installed 5 months ago. Everyday the phone and internet would drop for half or up to two hours.

It occurs at any time, sometime the internet work, but not the phone modem located on a different room.
Several tech have come to the apt and none of theme have resolved the problem. The last one that came told me that the lines coming to the apt are kind of old and that could be the cause. he said that they will come the next day to take a look and try to see if it was that... (that was a month ago and they never came).
Last week I call Customer Service and ask for an update and they then schedule another tech to come by Dec 5 between 2 and 4pm, It was almost 5 and no sounds of any BH tech in the area... i call Support again and they say that the tech wasn't able to get in to the apt complex which is a lie because the doors are completely open from 7am to 9pm. Again, they rescheduled again for Dec 11 and again no tech was in the area, and still having problems with my service.

Right now I'm thinking on switching to another isp. I'll be downgrading from 90mbps to 6mbps (DSL) but at least it will cost me half and will have a reliable service.

Here are some modem stats

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 64 627000000 Hz -6.8 dBmV 38.5 dB 5379 20387
2 Locked QAM256 57 585000000 Hz -8.7 dBmV 37.9 dB 3 0
3 Locked QAM256 58 591000000 Hz -8.0 dBmV 38.3 dB 24 20
4 Locked QAM256 61 609000000 Hz -8.4 dBmV 38.1 dB 1014 520
5 Locked QAM256 62 615000000 Hz -7.2 dBmV 38.2 dB 1014 1208
6 Locked QAM256 63 621000000 Hz -6.8 dBmV 38.6 dB 861 1495
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA 4 2560 Ksym/sec 36200000 Hz 50.9 dBmV
2 Locked TDMA 1 2560 Ksym/sec 23800000 Hz 50.9 dBmV
3 Locked TDMA 2 2560 Ksym/sec 29504000 Hz 50.9 dBmV
4 Locked TDMA 3 2560 Ksym/sec 33000000 Hz 50.9 dBmV

Current System Time: Wed Dec 11 13:56:36 2013

member for 1.1 years, 31 visits, last login: 3 days ago
updated 126 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you...

For taking the time to share your recent BHN experience however this really isn't the place to get help for this. Instead open a direct forums thread here »Bright House Networks Direct and I will make sure it gets fixed right away.

Gary
amaurib

join:2013-02-06
Deland, FL

Re: Thank you...

Thanks Gary,

Now i know.. I'll update after the issue is been taken care of.

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Thank you...

I gotcha...working on it now...

Review by Danimalist See Profile

  • Location: Clearwater,Pinellas,FL
  • Cost: $56 per month
Good "Steady connection at the advertised speeds"
Bad "High price for the speed"
Overall "What choice do you have?"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I bought Internet service through Earthlink, which uses Brighthouse's service, citing a deal that gave me 10 down/1 up for 32.95 for the first 6 months, 44.95 for the following 6 months. This didn't go according to plan. Many hours of phone conversations and arguing were needed in order to have my account corrected. If you try to get two separate companies to work together to give you a reduced-price deal, you're gonna have a bad time.

That aside, Brighthouse's normal rate is $56 a month for 10/1 and it is a not a good deal, as any Internet search for service will demonstrate. However, living in my particular area of Clearwater, there are no competitors. This service is at least consistent and the speed is what is promised; the outages have been few and far between (2-3 in the past 1.5 years, usually only lasting a matter of hours).

member for 3.7 years, 1 visits, last login: 176 days ago
updated 176 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you...

For reviewing your recent Bright House Networks experience. Please reach out to me either here in the forums or at BHNtechXpert@mybrighthouse.com and I will get this resolved for you.

Thanks,

Gary
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Danimalist

join:2010-07-29
Clearwater, FL

Re: Thank you...

Thanks to Gary for the assistance in correcting my account payments, working with me despite my insistence that the situation was futile.

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Thank you...

My pleasure.... you should be all set now...
sassiegirl

join:2013-10-23
Saint Petersburg, FL
I pay for the 60 speed internet but average about 20 why should i keep paying for this? also my cable goes pixelated all the time i am really getting fed up with paying so much for things that don't work

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Thank you...

said by sassiegirl:

I pay for the 60 speed internet but average about 20 why should i keep paying for this? also my cable goes pixelated all the time i am really getting fed up with paying so much for things that don't work

You should be posting this question here »Bright House Networks or here »Bright House Networks Direct so you can get help, not on someone elses review.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


Review by cyberwasp See Profile

  • Location: Port Richey,Pasco,FL
  • Cost: $149 per month
Good "speed"
Bad "poor end user equipment"
Overall "would not recommend"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

only thing they need is to purchase new equipment. My phone/modem is 8 years old and when you tap it the phone is full of noise. Brighthouse needs an overhaul from top to bottom.

Had Verizon, extremely poor tech support and follow up

member for 1.1 years, 0 visits, last login: 1.1 years ago
updated 243 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you...

I never received this review because it was placed in the wrong section and just moved last night. Where do you stand now? If you need anything please let me know right away.

Gary






Review by alexious2003 See Profile

  • Location: Winter Park,Orange,FL
  • Cost: $110 per month
Good "Nothing"
Bad "Customer Service, Tech being on time"
Overall "Worthless until we can get another provider"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Have had bright house for 10 years now. While in my apartment service was okay, speeds were slow, and cable was okay. On demand never worked correctly, and the Pay per View was of no use. Moved into house 1 year ago, ordered bright house again for internet and cable. Both installed 1 week apart. 1st tech, would not install a new line and told me to run a splitter off of the line that they would install for the cable box, so that the cable box and internet would run off the same line. 2nd technician came out and was decent. Installed a new drop and the cable and internet seemed fine if not slow on the internet side. We do not use the cable but during football season so I couldn't tell how the cable service itself was. About 2 weeks ago, the cable modem started dropping connections and the cable box started showing channels not available all the time, mostly HD channels. Called into tech support, and after about 30 minutes, tech stated that the cable splitter that bright house gave us had gone bad and needed to be replaced. A quick run out, and replaced the splitter with another that was within spec for the bright house service. This did not resolve the issue, so I called back into the customer care line, and tech support. They could not resolve this over the phone and so I had a service ticket generated for the issue.

The tech was supposed to be out at 10am-12pm. After 1pm, jumped onto the chat function and asked where my tech was as I had not received a phone call. The chat tech stated that he was running late and that he would be here at 1:30pm. Okay, no problem would have liked a phone call but he may have been jammed up. 3pm rolls around and again jump on the chat/tech support line. Asked where the tech was.

This time the chat tech stated that the service tech replaced the splitter and that everything was good...What??? Advised the chat tech that I personally replaced the splitter and that did not resolve the issues and that is why I was having them come out and check the line and why it stopped working. She said that she was sorry and that she would reschedule the tech to come out. Really, after I told you that the tech just put fraudulent notes in the service order.

1. Tech never showed up.

2. Tech stated that he resolved the problem by replacing the splitter.

3. Tech never called to state that he was running late

4. Tech didn't resolve anything

5. Customer care does nothing for you in resolving the issues as they are clueless on the tech side. Tech support can only really tell you what type of signal they are getting from the modem, nothing more.

If I had another option, besides Bitehouse Networks, I would go with them in a heartbeat, even at a higher rate as long as it worked.

member for 259 days, 0 visits, last login: 259 days ago
lodged 259 days ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you

For taking the time to review your recent Bright House Networks experience. Please take a moment to reach out to me at BHNtechXpert@mybrighthouse.com and let's discuss and resolved each of your concerns.

Gary

MP22

@sbcglobal.net

Rude Customer service rep.

Just got off phone with customer service representative name ED employee ID 57110. Extremely rude and unprofessional Customer service representative, horrible attitude, he made so many rude comments to my wife, she was so upset, I had to get on the on the phone to see what was going on and he started with me too. I started to let him know my issue, he cuts me off by saying "are you going to let me speak". Other of the many things he said and did, was to stay quiet for over 60 seconds ( I was not speaking) at one point when I asked if he was there, he rudely reply, "I have nothing to say". Because of him I decided to switch to another company

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Rude Customer service rep.

said by MP22 :

Just got off phone with customer service representative name ED employee ID 57110. Extremely rude and unprofessional Customer service representative, horrible attitude, he made so many rude comments to my wife, she was so upset, I had to get on the on the phone to see what was going on and he started with me too. I started to let him know my issue, he cuts me off by saying "are you going to let me speak". Other of the many things he said and did, was to stay quiet for over 60 seconds ( I was not speaking) at one point when I asked if he was there, he rudely reply, "I have nothing to say". Because of him I decided to switch to another company

Please reach out to me immediately at BHNtechXpert@mybrighthouse.com and I will be in touch.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you again...

For reaching out to me...will be in touch soon.

Gary
patt2k

join:2009-01-16
Reviews:
·Verizon FiOS

Re: Thank you again...

said by BHNtechXpert:

For reaching out to me...will be in touch soon.

Gary

Well you guys lost a customer so easily

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Thank you again...

said by patt2k:

said by BHNtechXpert:

For reaching out to me...will be in touch soon.

Gary

Well you guys lost a customer so easily

Actually we didn't but thanks for commenting anyway.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Follow-up

James,

I want to thank you again for reaching out to me and allowing us to resolve each of your concerns. It has been a pleasure working with you and once again our apologies for the experience that prompted your review in the first place. As we discussed if you need anything at all please feel free to reach out to me.

Take care,

Gary
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


mdell

@myvzw.com

Installation surprises

We ordered an upgrade to our basic cable with the phone, cable and internet package. We had done this once before on a home serviced by another provider. In that case nothing changed except we went to one bill from two and saved some money.
Our recent experience with Bright House did not go so well.
After the installation we had only one phone hooked up to Brighthouse. It was in a back room where the internet signal enters the building. No other rooms had telephone service. The tech said to buy some cordless phones if we wanted to have phones elsewhere in the home. This was the only way it worked, he said. We were also given a new phone number, told to call the alarm company and inform them of the switch to Brighthouse.

We had no idea we would lose our previous phone number and not have phone service in any other rooms. This was unacceptable and later that night we called Bright House and canceled the sale. During that call to Bright House they said they could fix all of those issues. Why did they do it in the first place? I hope we get our money back and they don't continue to bill us.

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Installation surprises

said by mdell :

We ordered an upgrade to our basic cable with the phone, cable and internet package. We had done this once before on a home serviced by another provider. In that case nothing changed except we went to one bill from two and saved some money.
Our recent experience with Bright House did not go so well.
After the installation we had only one phone hooked up to Brighthouse. It was in a back room where the internet signal enters the building. No other rooms had telephone service. The tech said to buy some cordless phones if we wanted to have phones elsewhere in the home. This was the only way it worked, he said. We were also given a new phone number, told to call the alarm company and inform them of the switch to Brighthouse.

We had no idea we would lose our previous phone number and not have phone service in any other rooms. This was unacceptable and later that night we called Bright House and canceled the sale. During that call to Bright House they said they could fix all of those issues. Why did they do it in the first place? I hope we get our money back and they don't continue to bill us.

The only way you can bring your own number from another provider is to port it. If you did not make this request at the time of sale you would have been provided a new number. The only way you would lose your previous number in this case is if you terminated service with your previous provider. In the case of a port we take care of the number for you. As for the location of your MTA we can and do build jacks anywhere we possibly can. In some limited situations such as apartments for example we may not be able to do this due to restrictions by the property owner but this is very rare.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

How are things going?

Since we last talked and resolved the concerns noted in your review?

Review by Mashiki See Profile

  • Location: Zephyrhills,Pasco,FL
  • Cost: $59 per month (month by month)
  • Install: about 2 days
Good "Fairly fast setup, CS kept upto-date info on install, speeds/connection stable"
Bad "Subcontractor installed, time shifed repeatedly -- late-day from early morning."
Overall "Good price, for what you get, with good speeds."
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
·Rogers Hi-Speed
Only available option in the area outside of wireless. No DSL hookups in this area, ordered the standard package(5/400) @ 32.90/mo no contract. A lite package was available at 19.90/mo(1/128)

Order went smoothly, the only real issue was with the subcontractor who was repeatedly running behind. Install time went from 10-12 to 2-4pm, pushing the time back, making it slightly more of an issue throughout the day.

Modem supplied is Motorola 5100 series. Since this area is pretty new, the S/N DB levels are fairly good as well. Other then the installer, I don't have any other real huge issues that currently stand out.

Update the review as able.

Post spring-shutdown(Mar 29) of the install no outages had happened, no issues had happened, service was good. Will post the fall switch on around Oct.30ish.

No problems past fall, this previous spring either. One small outage that lasted a few hours. Then 3 day outage when the large T-storms rolled through a few weeks back in Apr in the St.Petes area.

4/13/13
The price has gone through the roof(roughly $20 in the last 3 years) since my initial buy. Right now, the quality overall vs price is roughly where Southern Ontario and Woodstock was back in 2000/2001. Piss poor. Reliability has been fine for all the periods I've been there, but there is no value for your money. If DSL was an option I'd switch to that.

member for 12.2 years, 3259 visits, last login: 1 days ago
updated 1 year ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you

For recently updating your recent Bright House Networks experience. Take a moment to post here »Bright House Networks Direct and include the details of your current concern and I'll be in touch.

Gary

Review by zhaunie See Profile

  • Location: Orlando,Orange,FL
  • Cost: $55 per month
  • Install: about 3 days
Good "It works at the advertised speed - plus a little more sometimes"
Bad "Price"
Overall "Solid service, but not great prices."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Value for money:
(ratings match consensus)

Speedtest: »www.speedtest.net/result/2619864499.png

We moved into our current house at the very end of November, and brought Bright House along with us. I had considered U-verse, but had tons of things going on, so I put off the decision-making. Up until the bill due in March, the service cost exactly $51/month. Now, they've decided to increase the charge to $52, add a modem fee of $3.50, and that's taxable, so the final price comes out to $55.73.

I'm dissatisfied with the increase in price; especially when reading from others on here the speeds/prices offered in other parts of the country. I'm looking at other providers now.

U-verse offers 12 down at $51/month (after an introductory rate for the first year), so I'm trying to find out what the final monthly bill would be for that.

Comcast in this area has been bad in the past. I hear they're really good in other places, but they acquired Adelphia's assets here - which were terrible. Maybe they've fixed things by now, but I just don't know. They advertise better speeds at lower prices, and their box is actually in my backyard, so maybe it would be ok.

member for 1 year, 1 visits, last login: 1 year ago
lodged 1 year ago

Comments:

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you for reviewing your recent BHN experience!

If you need anything please let me know.

Gary

Review by softbaked See Profile

  • Location: Melbourne,Brevard,FL
  • Cost: $118 per month
  • Install: about 14 days
Good "Internet speed is acceptable"
Bad "Very expensive, price(s) are outrageous, TV is commercial saturated"
Overall "High price and poor service are a direct result of a govt. sanctioned 'cable' monopoly"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Central Florida Bright House should be the poster child for why granting a government sanctioned monopoly to a "cable wire" company should be against the law. The prices are the "highest in the country" (see link below) and the products/services are below average due to television commercial saturation, refurbished DVR(s), fluctuating internet speeds and some/most field technicians/installers who are either lying or under-trained most of the time, and now they charge you $3.50 per/month for the cable-modem and $14.00 per/month for the DVR on top of their over-inflated, higher than average price nation-wide.

I have "basic cable" with "standard internet" for $117.52 per/month and every three months I have to call them and threaten leaving just to keep it at that price. This does not include the repeated / time consuming / angry calls I had to make just to get my internet speed up to what I was paying for and they kept insisting that the "problem was on my side" until the 4th tech who came out (senior tech manager) before I was able to prove it was their line(s) that had to be replaced. It took/wasted a total of 10 hours over three weeks to finally get the speed I was paying for, and get this... every time I would call, the first-tier of support would try to sell me a faster package swearing "that must be the problem" I wonder how many poor suckers have been tricked into upgrading service they will never use?

Then there is the DVR problem(s), as a Bright House customer I have gone had to replace over 10 DVR(s). I know an employee first hand and BH does NOT purchase new DVR's, they only purchase refurbished DVR's (they will deny but its true) and then charge you from $12 to $16+ per/month for them and the only decent brand they carry is the Cisco models but... they do not like to give them to you unless you have bought into their whole-house DVR plan (the Cisco's are also the only model that PIP works with too). 6 out of the 10 DVR's I have had brought to my house for replacement have had issue(s) very soon after install, that's right they do not completely check returned DVR's and just put them back on the truck(s) I have missed time from work and my social life many times just trying to get a working/reliable DVR that I pay for every month.

Then there is the billing department, I just spent last Friday afternoon getting an extra $40 charge off my bill because of transaction errors on their side and it still took me over an hour of aggravating/time wasting phone time to get it removed and to make it even worse their first "answer" to the fix was to "upgrade to another package" you cannot even talk to these people without them trying to shove another service/product down your throat. In fact when you call and complain about pricing the pitch is the same every time (OK we'll just upgrade your package and keep you at the same price) does not cost them a penny more while giving you the illusion you have gotten more.

I guess this all might be worth it if they had competitive pricing, decent equipment, fair charges and skilled/knowledgeable people working for them but for the most part none of that is there.

This link will show you that Bright House is the most expensive provider in the country. Scroll down to "CABLE Internet Providers" on the bottom of the page

»/gbu

This link will show you how much better Bright House is to their customers when they are forced to compete. Just read the title.

"Time Warner Cable's arrogance perfectly illustrates why the cable industry is so disliked"

»www.reddit.com/r/technology/comm···rfectly/

This link exposes Bright House for most of it's unethical practices

»stopthecap.com/tag/time-warner-cable/

I am not a competitor, I am a customer and I'm sick of the greed and sub-par service/products/pricing Bright House provides and when Google Fiber or another competitor will try to compete in your area Bright House will hire every lawyer and grease every politician to keep them out and keep you trapped in a fleecing price model.

member for 1 year, 4 visits, last login: 1 year ago
lodged 1 year ago

Comments:

bobjohnson
Premium
join:2007-02-03
Orlando, FL

No Competition?

While I don't disagree that tv is overpriced, I don't personally know of any places in Melbourne that there is not another company for all of the services.
dumbcustomer

join:2013-05-18

Re: No Competition?

I just registered here too I hope this will not be a problem. It is our 4th day in Orlando Florida we bought a house here and moved here after retirement from military, the first surprise we got was Florida is actually owned by insurance companies, what about the next owner? of course Bright House owns central Florida for free! 10MB internet $97.00? wow if I have to pay that much for internet then get unlimited data from AT&T for the whole fdamily for less than that! One thing these idiots cannot do is "twist my arms and get my money" I'm NOT getting their service nither do I even want to see these greedy bastards! by the way as of now there is nothing called internet plan on their website, it's all bundle and you have no option but bundle it and get your pocket bundled!

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Thank you for your recent review...

Just to clarify a couple of important things...we are not Time Warner Cable. TWC and Bright House Networks are entirely two different companies. See »en.wikipedia.org/wiki/Bright_House_Networks

The average billing you referenced is not actual pricing but the average "customer reported" price based on the last few reviews here at DSLR and by no means is official, national or even scientiifc for that matter.

In your area there are no less than 3 alternative providers, hardly a competitive poor "government sanctioned cable monopoly" as your review indicates.

I see that you have just registered here. Going forward if you have any problems or concerns please reach out to me in our forums and I would be glad to help.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

softbaked

join:2013-03-15
Melbourne, FL
Reviews:
·Bright House

1 edit

Re: Thank you for your recent review...

You guys are trying to side-step the point.
Bright House has a "government sanctioned monopoly" for the actual wire CABLE. There are no other competitors "allowed" to use that medium.

@BHNtechXpert
hardly a competitive poor "government sanctioned cable monopoly" as your review indicates

We both know this is not true or you are in denial. They got that using lobbying tactics on the local/state politicians.
»influenceexplorer.com/organizati···5d1f68cf
[would you like me to provide hundreds of other links?]

You sir are a paid employee/spokes person for Bright House, your job here is to put out rumor-fires and muddy up the discussions under the guise of "tell me your problems, PM me and we can work it out". You have everything to gain from keeping the truth from these people... it's your JOB, and when you get those people in a private PM you calm/quite them down by "upgrading their service(s)" at no price increase to them, it cost you nothing and they think they have somehow won something when in reality what you gave them does not cost Bright House a penny more and they are still paying the highest rates in the country for this service.

@BHNtechXpert
"I see that you have just registered here."
So your trying to discredit me by implicating that I must be some kind of nubbie who does not understand the complications of your business? or this is my first time here at DSLR? Nice try but I give the readers here more credit for their intelligence than you do, and... I have been a Bright House hostage/customer for over 10 years and... wait for it.... I work in this industry!

@BHNtechXpert
"The average billing you referenced is not actual pricing but the average "customer reported" price based on the last few reviews here at DSLR and by no means is official, national or even scientiifc for that matter."

OK folks he is saying that the data collected here at dslreports.com is not valid because the sample data is too small and not up to date... really? dslreports.com is the "largest non competitive" collector of data as it pertains to the cable industry input by the actual users/consumers who pay for and use these services and updated daily. I think the validity of dslreports.com speaks for itself.

@BHNtechXpert
here at DSLR and by no means is official, national or even scientiifc
That is hilarious, your right @BHNtechXpert we need to hire some scientist to get the real prices Cable/Internet providers are charging their customers in the USA! Do you realize that you just insulted the very backbone/core of what dslreports.com provides? so your saying we should discount everything we read here at the DSLR website because it's not "scientific"? lol

The link that I provided to prove that Bright House is the most expensive provider in the country (because of the monopoly) is from this very site dslreports.com
Charts - The Good, The Bad and The Ugly
Compiled weekly from ISP reviews received
(read the section towards the bottom of the page "CABLE Internet Providers")
»/gbu
hmmm..... Bright House is the most expensive provider? your saying that the data on dslreports.com is not valid or useless?

The truth folks, Bright House has been fleecing Central Florida for years and years and will continue to charge the highest prices in the country for the services they provide because they have a government sanctioned monopoly on the wire cable they procured this monopoly using good old fashion lobbying (see above) and campaign contributions for local elected officials. They spend millions to keep us hostage at this 1500% mark-up price.

Do you want to read how Bright House charges their customers when they have real competition? Follow this and read, read, read
»www.reddit.com/r/technology/comm···rfectly/

I have many, many other links and proof @BHNtechXpert I will be sharing, sprinkling on these forums.

And in-case anybody missed this informative link from above.
»stopthecap.com/tag/time-warner-cable/

@BHNtechXpert
"In your area there are no less than 3 alternative providers"
They love to say this, do you really feel that Dish, AT&T, Direct TV are valid "oranges to oranges" compared providers for speeds and services? If one of them could use the wire cable then Bright House would be very afraid and the prices would sky-rocket down and the customer service experience would go up.

Nice try @BHNtechXpert but I'm going to continue to show these people what you do not want them to see.... the truth about the shady overpriced services that Bright House forces us to pay, the most expensive in the country because they have no competition on the cable wire due to a monopoly they acquired via political shanagans and when Google Fiber tried to setup in Orlando Bright House spent every legal force they had to prevent it because.... they would have a true competitor which would force them to price their products at the national level and I have not even began to tell these people the story about how their tax dollars paid for the infrastructure that Bright House is preventing competition from using.

So have fun trying to politically correct my naming standards in your attempt to divert the truth in the words I have provided.

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Thank you for your recent review...

Have a great day "softbaked" and thank you for sharing your unique viewpoint of the cable industry.
GeNomer

join:2013-01-21
Indianapolis, IN
In my area Bright House and Comcast overlap. There is no way 2 cable companies can use the same lines, so they both run their own separate lines on the Utility poles, right below the power lines and phone lines. Maybe back in the 80's 2 companies on one line would work when there was only tv and not that many channels. But there is no way that would work now.

Also, I don't think Bright House has any control over how many commercials there are. They are just the carrier. The channels make their own decisions on programming and commercials.

I feel for you on the dvr issue though. If you want a brand new piece of equipment, it might be best to buy your own and get a cable card from bright house for it.
BlueRain

join:2013-06-10
Apollo Beach, FL
downloadweblogjune1.log 747,454 bytes
thanks for posting plus the links-

The security issues with not only BHT but with just about all internet & phone providers- and add software operating systems, apps, (includes google, apple, Microsoft,etc) internet browers and apps (remote login and wifi not to mention the hardware is built overseas where the pentagon plus+++ found malware inside the hardware itself (reported on 60mins, but blame fb users or anyone who opens an email- NO- if an email including a pic contains any spam, virus and email - it is the software application, plus any antivirus program and the internet providers who are at fault and is not complicated coding.
-

- data mining is the new business and it appears in order to data mine legally (???) the code is getting less secure- plus companies now let anyone create 3rd party apps. anyone can create an app (companies show users examples of code to track location and internet searches.

VOIP is not secure - yet, people are being told how much better it is - digital is not better for voice/analog but it is - yet ask any tech and they will tell you how secure voip is.

Bluetooth is not just short range wifi and is a rapidly growing field! CLOUD, virtual and syncing devices -mix legal spyware that employees/parents use, BYOD, GPS tracking devices....

companies lie to not only to customers but to employees many who do not have a degree in IT or technical skills.

smartphones, music software, gadgets, ipod and endless apps are the new tools criminals are using not just to break into your pc but your home, to stalk, etc...

why are companies bundling services making difficult to use a phone company for phone and cable to tv and internet provider? fiber optics is replacing copper wire for voip using fiber.

when we lose analog phones (many have already) just like the cell phone industry (digital/voip is much cheaper and non-technical people begin to listen to TV ads as if they are facts when they are ADS we are all in trouble. WHen senior IT leaders warn about security risks but are ignored - I when no one listens, cares or even investigates when reporting on an IPHONE being hacked- when police and the FBI cannot respond to the amount of cyber crimes - we are in serious trouble. hackers break into the most secure government facilities - People are not criminals and will never think like one, unless you become a victim yourself - it is difficult to comprehend the kind of invasion hacking, spyware- is- it is worse than getting your home broken into!

(

I cannot blame someone working for BHT -- they are not a shareholder or part of the BIG lobbyists making money by data mining...

I am sure they mean well and are just trying to make a living- this is much too serious - the costs, the monopolies, control and it is people on the inside we need to help us figure out problems and for them to let senior management know about customer complaints-

Some experts in the st.pete office are very skilled and do try to help. Companies are out of control- those with power, money and control...

sorry so long...
frugalfreak

join:2013-07-17
Prattville, AL
I have never laughed so hard, Thanks softbaked, was researching Brighthouse and came upon this reply, you are a hero sir.
dumbcustomer

join:2013-05-18
You must be a sharholder with fake tech hat! Brighthouse is actually a monopoly who is sucking citizin's blood! STOP pretending while you know the truth, 5 days ago I paid $35.00 for 15MB with suddnlink, today I was told by your sensless and greedy company to pay $97.00 for 10MB! You and brighthouse can move to Iraq that is where you can fool idiots and steal their money!

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

Re: Thank you for your recent review...

said by dumbcustomer:

You must be a sharholder with fake tech hat! Brighthouse is actually a monopoly who is sucking citizin's blood! STOP pretending while you know the truth, 5 days ago I paid $35.00 for 15MB with suddnlink, today I was told by your sensless and greedy company to pay $97.00 for 10MB! You and brighthouse can move to Iraq that is where you can fool idiots and steal their money!

If you're going to troll at least troll with the truth. Assuming what you meant was a la carte standard internet (10mbps) is $53.50 including the modem fee.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~