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Review by weaseled386 
UPDATED: 33 days ago
member for 1.6 years, 358 visits, last login: a few hours ago
 Port Orange,Volusia,FL
 $160 per month
 about 2 days
 "Blazing Fast, Static IP, Amazing Business Tech Support"
 "None So Far"
 "Amazing Connection If You're Willing To Pay The Price!"
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This isn't the standard Brighthouse Networks residential service. I have the Ultimate Gamer Experience / Ultimate Value Package. Just as standard residential Turbo, the advertised speed is 15/2. The difference is you get a static IP (they provide the cable router), and you get to deal with busness tech support.
They were late for my install, but they make good for the wasted time by giving a $20 credit towards your bill. Speed is plenty! When testing to Atlanta, Tampa or Orlando I vary between 13 - 50M down and a steady 1.8M up. That is slightly lower than advertised, but it's consistent & higher than any of my many alternatives.
My only complaint is they won't give me the login/pw to my ZyXEL 964 cable router! If you have your own network downstream you need to call them and ask for DHCP & NAT to be disabled, and router put in BRIDGE mode -- all of which can be done remotely.
The price listed above includes: 15/2 internet service, HD digital cable with DVR and HBO. Installation of all services is free.
Update 10/20/2009:
Although I've ran into a couple bumps in the last few months, I'd still recommend this service to anyone in the market for a solid broadband connection. I had a chronic issue, and three weeks in a row dispatched on a Sunday to check things out. After that didn't fix it they rewired my entire house for free.
Avoid the Xyzel cable modem at all costs. After having new ones fail I requested a different brand. The tech had an Ambit on his truck, and it has been rock solid for over a year.
Updated price from $135 to $160 to include: 15/2 business class internet, Samsung HD-DVR, HBO, Showtime, Cinemax & The Movie Channel.
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 Review by Beachie
UPDATED: 34 days ago
member for 8.3 years, 3667 visits, last login: a few hours ago
St. Pete, FL
$59 per month
"SPEED!"
"Sub-contractor issues"
"Best speed and reliability in St. Petersburg"
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I have been a Roadrunner customer since it was first offered in my neighborhood in 1998. I'm pleased that we now have a Bright House Networks forum of our very own  I live in an area with competition (Verizon DSL and Knology), but none can compare to the speeds offered by BHN. I recently upgraded to the 20/2 package and couldn't be happier.
10-19-09 Nothing to update, still pleased with my service.
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 Review by BryanOnRR
UPDATED: 45 days ago
member for 2.4 years, 487 visits, last login: 4 days ago
Brandon,Hillsborough,FL
$45 per month
"Quick speed, good customer service"
"8 of 10"
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Great, No issues, No problems,
Going to try Fios...
Update back to Roadrunner now, cause fios sucks, overhcarged too many times and internet browsin speed sucked.
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 Review by Mashiki
UPDATED: 74 days ago
member for 7.8 years, 2625 visits, last login: a few hours ago
Zephyrhills,Pasco,FL
$32 per month (month by month)
about 2 days
"Fairly fast setup, CS kept upto-date info on install, speeds/connection stable"
"Subcontractor installed, time shifed repeatedly -- late-day from early morning."
"Good price, for what you get, with good speeds."
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Only available option in the area outside of wireless. No DSL hookups in this area, ordered the standard package(5/400) @ 32.90/mo no contract. A lite package was available at 19.90/mo(1/128)
Order went smoothly, the only real issue was with the subcontractor who was repeatedly running behind. Install time went from 10-12 to 2-4pm, pushing the time back, making it slightly more of an issue throughout the day.
Modem supplied is Motorola 5100 series. Since this area is pretty new, the S/N DB levels are fairly good as well. Other then the installer, I don't have any other real huge issues that currently stand out.
Update the review as able.
Post spring-shutdown(Mar 29) of the install no outages had happened, no issues had happened, service was good. Will post the fall switch on around Oct.30ish.
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 Review by viperpa33s
UPDATED: 81 days ago
member for 6.9 years, 3129 visits, last login: a few hours ago
Bradenton,Manatee,FL
$94 per month
"Tech support is courteous, Getting advertised speed"
"Poor install coordination, poor scheduling, techs need more training"
"Would recommend the service to anyone"
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It's been a year since my last problem and I have to say that I haven't had any problems since then. I also have to say that there hasn't been any internet down time. I did get rid of triple play, I currently have cable T.V. and 7mb internet service. Why pay for a home phone when I have a cell phone. I also upgraded to a HD cable box at no charge. Other than that, the service that Brighthouse provides has been good so far. I do wish they would stop bugging me about ordering phone service.
Bright House is a reseller of Road Runner and Time Warner Cable. Brighthouse used to be Time Warner Cable awhile back until they got out of this area. I have had triple play for about a year and half now and would say the service has been pretty good. I have 7mb internet and digital cable. About a few months ago I had a problem with my digital cable. It took them about 3 weeks to finally figure out what the problem was and get it fixed. During that time my case was moved up to level 2 support and they seemed to know what they were doing. Some of the techs need better training to better troubleshoot problems. They also have a problem with scheduling, not notifying you when a tech will not show up. One day I was waiting all day for a tech to come and when he didn't show up I called. They told me it was handled on the back end and no concern that I waited all day. Other than that, my digital cable has been working since. The internet has been working great with hardly no downtime. My internet has gone down twice in the past 6 months.
The only problem that might happen is Brighthouse may go to internet caps since they are a reseller. Time Warner is testing caps that are ridiculously low, 40 gig cap for there highest tier. Even Comcast has a 250 gig cap. If your not worried about caps then Brighthouse is a good choice for decent service. There is no contracts like the telephone company has and you can add and remove features without penalties.
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Review by ggranger
UPDATED: 274 days ago
member for 6.4 years, 281 visits, last login: 1.4 years ago
Orlando,Orange,FL
$54 per month
about 5 days
" RR Turbo offers excellent speed (15meg down / 2 meg up)"
"Field service techs, telephone techs."
"When it works, it's fantastic! When there's a problem, it's a problem."
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Overall Bright House Networks is good, however, when there is a problem and you have to call for service, you tend not to get anyone who really knows what they are doing. After my 3rd call about up and down problems, I finally got a level 2 tech on-site who discovered failing equipment outside. Would have been nice had this been checked by the first tech.
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Review by kvasir
UPDATED: 274 days ago
member for 2.1 years, 1 visits, last login: 2.1 years ago
Avon,Hendricks,IN
$100 per month (12 month contract)
about 3 days
"Speed, reliability, great with bundled services."
"Could be faster, 10Mb service a tad pricey"
"When it's bundled, it's gravy"
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I used to have SBC/Yahoo DSL 1.5mbps, but hated the speed and didn't like being locked into a contract. I've had BrightHouse for the past two years and in that time, have only gone without the internet for a little less than 6 hours. Setup was awesome and transfer to my new house was awesome. They took care of everything. Cable modem was free as long as I have the service.
Speed is 5Mbps, I recently got the service bundled with:
Basic/Digital Tier
Sports Package
Digital Variety
Movie Tier (Sundance, ect)
HDTV Package, Receiver, HD-DVR (SA 8300HD)
HBO
All for the great price of $99. All I had to do was call and request the summer package and the price is guaranteed for a year!
Since we don't have any competition, I do miss having Insight in this area. Since it's been eaten by Comcast, I don't know that I would ever go back anyway. BrightHouse has been nothing but good to us and I hear we're getting 8 new HD channels soon! I was scared moving here because I've never heard of them, but their broadband service and cable service have been awesome.
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Review by trpeters
UPDATED: 274 days ago
member for 3.1 years, 66 visits, last login: 272 days ago
Anna Maria,Manatee,FL
$91 per month (month by month)
about 3 days
"Reliable steady speeds, and speed as advertised"
"Sometimes lots of line maintenance going on, so service interruptions"
"Better and more reliable than verizon dsl"
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No other cable providers out here. I ordered 5Meg down, 0.5meg up.
Order and install were a piece of cake. Simple cable modem with no router or wireless as I have my own network. Very reliable speeds and service interruptions have been of short term duration (less than 1 hour most times). Price includes digital cable television as well.
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Review by bobdat
UPDATED: 274 days ago
member for 3.1 years, 1061 visits, last login: 353 days ago
Sanford,Seminole,FL
$100 per month
about 3 days
"Fast, Reliable, Easy to Deal With"
"Expensive"
"Best Deal For This Geographic Area"
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Bright House with RoadRunner is the fastest, most economical and reliable service in this geographic area. I have the Digital Combo package which includes digital TV & music channels as well as RoadRunner 7mbps (actual about 6500).
Bright House is easy to deal with. They have a good product and they seem much more efficient in their operations than did Bellsouth DSL. They also honor their on-time appointment guarantee which Bellsouth has never done in my experience.
I had DSL Extreme for a year before hooking up with Bright House in September, '06. I went from slow and difficult to deal with Bellsouth to Quick & Easy Bright House.
What took me so long???
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Review by lumpymule
UPDATED: 1.1 years ago
member for 8.3 years, 35 visits, last login: 6 days ago
Spring Hill,Hernando,FL
$50 per month
about 3 days
"Easy to move accounts, reliable speed, few outages"
"Road Runner e-mail can be goofy"
"Good value for my money"
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They supplied a Touchstone Telephony Modem which operates at the advertised speeds. Very seldom goes off which is good considering Florida weather. I have 4 CPU's running in my home networked through a Linksys Router and all works well. The technician they sent for the install actually knew what he was talking about unlike the Verizon tech I had with my prior service.
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