Review by BlueStrk Location: Davenport, Polk, FL, USA Cost: $131 per month (12 month contract) Install: about 7 days so far so good. The connection is solid none so far Switched from FioS because of the outrageous price increases. I am glad I did!

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I was tired of the Frontier FIOS price increases and was looking for a change. BH/Spectrum was running a promotion in my development specifically targeting FIOS users. The deal was 400/20 internet, TV, and Voice. We went with the basic TV package since we stream a lot anyway. The sales negotiator was very knowledgeable and helpful. Install was great. I did not buy the BH WiFi router. Instead I opted to use my existing GW-1100 FIOS router which works just fine and I owned. Made the transition pretty easy since all I had to do is swap out the fios wan connection for the new cable modem wan cable.

Things I like about Spectrum are the TV service and the IPG is better than FIOS . The streaming TV app is better than Frontier's app. The internet connection itself appears to be solid and fast. no complaints so far.

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Review by cdrat Location: Carmel, Hamilton, IN, USA Cost: $80 per month Install: about 3 days Almost always over 340Mbps Occassional resets, usually late Sunday night Super Fast, I am thrilled

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

The normal package for internet is $40 or so, but with a family of 4 with Netflix, Hulu and Amazon Prime, I wanted more. I had to ask to get this speed, it was not on the website as far as I remember. I think right now I pay $89 including voip phone but no wifi. I use their free router with no wifi. I use Netgear Orbi mesh network. As I remember there was a onetime fee to get the faster speed, it could have been $190, I do not remember. I moved from VA where I was paying 50% more for 1/4 the speed.

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Review by John97 Location: Spring Hill, Hernando, FL, USA Cost: $105 per month Install: about 14 days Speed consistently tests higher, solid connection. Support has been great. Issues with original installed equipment, which have been resolved. After a few hiccups, happy with my service

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I originally signed up for Brighthouse RoadRunner 40/5 internet with digital phone service. I had initial internet connection issues, which were resolved by a software update of the integrated UBEE router/modem/phone device. However, we started having issues with the phone service. A tech came out and said that the integrated devices have been a problem and he replaced it with two units. I now have an Arris unit which handles the phone service and another Ubee device which handles the internet connection. Everything works perfectly now. I get 46/6 consistently on speed tests.

Update: I upgraded from 40/5 service some time ago to 60/5 service. I also purchased my own modem and eliminated the Brighthouse phone service in favor of Ooma. This eliminated the modem rental fees. Some time later, I upgraded to 100/10 service. That recently was upgraded to 150/10 service. Overall, I am very pleased.

Update 6/11/18:

Brighthouse has been absorbed into Charter. With that being said, I was able to upgrade from 200/20 service to 300/20 service for roughly the same money. I am very pleased. I still use my own equipment. I am still internet-only. That may change in the future.

I do miss the Brighthouse Direct forum and the tech support we had. I think they did an outstanding job. It was a great loss. The new Charter forum is not very useful without a company presence.

BHNtechXpert The One & Only Premium Member join:2006-02-16 Saint Petersburg, FL 1 recommendation BHNtechXpert Premium Member 2012-Dec-14 8:15 pm Thank you John, Thank you for taking the time to review your recent Bright House Networks experience. If you need anything at all please let me know. Gary 2012-Dec-14 8:15 pm: · hey mods ·

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Review by Taino Location: Ellenton, Manatee, FL, USA Cost: $140 per month Install: about 7 days Crystal clear HD TV service, Full On Demand Menu, Great Speeds System Glitch caused me to wait an extra few days for my install Good service, good price

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

Since making the switch I am very happy with Spectrum / Brightouse. The TV Menuu's and DVR boxes are very responsive. Easy to move through menu's and the on screen display is very clear and easy to read.

The On Screen Caller ID works, and the phone so far is also very clear. No issues.

The installer was a 3rd party tech who went above and beyond in my opinion in our install. The house was previously wired for Brighthouse but not all of the Coax outlets worked. He went up into the crawl space above the house to ensure that the jacks we wanted were working, and he showed us how to use all of the features of the remote control as well as going over the optional wifi (which I did not opt into)

I was a Verizon Fios user prior, and when Frontier took over the service just went bad. On Demand was missing TV shows or was almost empty for most channels Verizon had, on screen caller id ceased to function because Frontier did not support our newer Verizon router.

I am a very happy camper after switching. Even during peak usage ours the internet connection remains very fast.

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Review by rtkeen Location: Indianapolis, Hamilton, IN, USA Cost: $40 per month (12 month contract) Install: about 2 days No Cap Solid performance I'm impressed so far

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

We have been with AT&T DSL and then Uverse for 16 years. But we were capped at 18Mbps at $70/month, and AT&T was not going to make any further updates to our area (confirmed when I cancelled). My only other alternative in the area was Bright House, but they didn't offer Internet only.

Now that they've been bought out and offer Spectrum Internet only, I was able to get rated 60Mbps (measured at 70Mbps) at half the cost. Installation went smooth, and it was up and running in an hour. So far, so good.

The only hangup was that our house (built 23 years ago) has never had service from Bright House. At first, they insisted that our house didn't even exist, because it wasn't in their database. But they finally "ran a survey" (sent somebody out to verify the address), and then confirmed they could indeed provide us with service.

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Review by SIOYGYG Location: Tampa, Hillsborough, FL, USA Cost: $77 per month Install: about 1 days No Cap Low latency, low Price Upload speeds are a tad low Bright house's network is superior to Frontier's

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I ordered the 100mb Package and the install was pretty quick only about 20 minutes or so. The quality of the network is incredible for Brighthouse(Charter) as my bufferbloat is very low at 12 milliseconds. Original Price was supposed to be 40 Dollars but installation fee is 34 Dollars. My only concern is the low upload speed but hopefully DOCSIS 3.1 will be deployed relatively quickly.

»[Cable Speed test: 89.35/9.14 24 ms]
»[Fiber Speed test: 82.31/31.15 31 ms]

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Review by rugby Location: Plainfield, Hendricks, IN, USA Cost: $55 per month (12 month contract) Install: about 6 days Inexpensive fast pipe, no caps It's not free Well worth the cost

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I had Comcast business at my home and am unique in that I can get Brighthouse as well. When my contract was up I called Brighthouse and asked what they could get me as I didn't need a business connection anymore however I didn't want any caps. I was floored when they said I could get the Lightning 200 for $50/month. I signed up on the spot and a week later I was up and running. Installation took an hour as they mis-provisioned my modem as Docsis 2 so a quick call in fixed that issue. Cannot complain about the speeds, the price, or the support I received, all are outstanding so far. I don't pay for tv so it's nice that somebody just provides an inexpensive pipe for people like us.

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Review by caseywor Location: Sanford, Seminole, FL, USA Cost Contract price not specified. So far, no outages or major problems I hated their DVR they provided for me at first So far I have been happy, overall

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

Installation:

The installation process was delayed, and didn’t occur on the first day it was scheduled for. This initially left a bad taste in my mouth about the company. I was originally scheduled for installation on Saturday September 5, 2015 from 4:00 pm – 6:00 pm. When the technician didn’t arrive within that window, I called the customer service number only to find out the technician noted “no access” on my account. This indicates that he couldn’t access the property on which I live. This couldn’t be the case because I do not live in a gated community, it is wide open to anyone needing access. Even the customer support representative I spoke with said that this note would indicate the technician encountered a gate most likely, which wasn’t the case. They then told me that they would have the tech come out from 6:00 pm – 8:00 pm that same evening and even gave me a confirmation number. When this window was missed, I called back only to be told that there was no such appointment made, the original 4:00 pm – 6:00 pm was the only one scheduled for me and it was noted with “no access.” They then gave me an appointment for Monday (Labor Day) September 7, 2015 from 12:00 pm – 2:00 pm. The installer eventually arrived for this appointment, albeit about 2 hours after the window.

The installer was very polite and professional and had no trouble with getting the internet up and running, and installed my TV equipment which included a DVR box (and old Scientific Atlanta DVR I wasn’t happy with and ultimately replaced with a TiVo I own), a receiver in the bedroom, and a DTA in a second bedroom.

After a while of using the DVR they provided to me, I was unhappy with it, see below, and opted to use a TiVo I already owned. I then acquired from a local office a cable card and switched digital video tuning adapter (TA) so I could use my TiVo. The installation of the cable card and TA was easy for me, some others may find it tricky if they aren’t technically natured. I had to call a toll free number to activate the cable card and TA, and it appeared to be working well, at least at first. However, I noticed later on I wasn’t getting the HBO channels in my package that I should be getting. I was getting the cable card activation screen and then a “channel not authorized screen” when tuning to HBO channel numbers. This ultimately led to another technician visit.

On the second visit, the installer, another very polite knowledgeable person, swapped the cable card to see if it would fix the problem with HBO not coming in on my TiVo. That didn’t fix the problem. The tech then sent some more activation “hits” to my cable card, and after a while, HBO began to come in on the TiVo. It appears that sometimes a cable card in a TiVo requires more “hits” than other equipment.

TV Service:

So far, I am pleased with the TV service. I am happy with the number of channels offered, the picture quality is reasonably good (not as good as OTA or satellite from what I can see, but decent) and I have not had any service outages that I have witnessed. I will say that I was disappointed with the DVR that they installed for me. It was an older model Scientific Atlanta DVR that appeared from the math I did to have less than 40 hours of HD recording capacity. I also wasn’t impressed with the DVR’s menus, guides, and overall ease of use. That being said, I chose to return the DVR, and use my TiVo premiere with the aid of a cable card and a switched digital video tuning adapter, as mentioned in the Installation section of the review.

Internet Service:

So far, the internet service has been reliable, no outages that I am aware of. I am actually only getting the 15Mbps service right now, trying to make do with as little as possible.

Value for money rating I gave:

I gave this the highest rating because I am getting a special deal through the apartment complex I live in. Otherwise, I might would give another rating. I am getting expanded basic, digital basic, and HBO for $50 a month, not too shabby actually.

UPDATE 2/8/2016

So far, things have gone pretty well. The internet has remained solid and reliable. I have upgraded to the Lightning 50 service after I replaced my router with a modem (DOCSIS 3.0)/router combo from Best Buy. As for TV service, I am happy with it overall. I am using a TiVo with a rented SDV Tuning Adapted and CableCard from Brought House. The setup has been fairly reliable, although, I am having issues with the Tuning Adapter apparently needing to be rebooted every month or so. Basically, about every month or so, my TiVo will loose its connection to the Tuning Adapter, and the adapter will need to be reset. From reading the forums here, this appears to be something that is an issue that others are experiencing as well with TA setups.

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Review by wbrightfl Location: Orlando, Orange, FL, USA Cost: $164 per month Excellent HD quality, wide selection of channels and steller customer service Channel line-up complicated and confusing. TIVO users have no access to On Demand Channels & Progamming Excellent internet service and TV programming selection. Works well with TIVOs!

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I've had Bright House Central Florida for several years now. BH HD channel quality is excellent and they carry all channels which I like to watch. I now have the Lightning 200/15 internet service which works quite well. No buffering when streaming Netflix or Youtube.

I use 2 TIVOS in my home and they work quite well using the available M-cards and tuning adapters. The only downside using TIVOS with BH is that they do not allow TIVOs to access the On Demand channels. Hopefully they are working on a fix for this, but there doesn't seem to be any urgency about it on the BH end.

After using Dish for many years and the local Comcast (horrible service) I find that in Orlando BH is the best choice for customer service, quality and price.

BHNtechXpert The One & Only Premium Member join:2006-02-16 Saint Petersburg, FL BHNtechXpert Premium Member 2013-Mar-13 4:50 pm Thank you... For taking the time to review your recent Bright House Networks experience. If you need anything please let me know. Gary 2013-Mar-13 4:50 pm: · hey mods ·
PatriciaS join:2013-09-16 PatriciaS Member 2013-Sep-16 9:23 pm There's hope for Bright House Networks! I've been a BHN customer for many years, ALL of them unhappy because of poor customer service and poor TV/Internet/phone service. I recently moved to Orlando, prior to which a BHN tech (contractor) eventually picked up my equipment after not showing up to the first appointment. Subsequently, I received a letter advising me that I had not returned the equipment and that I owed $41.27. After calling BHN again, I was told that when BHN resolved the equipment issue, the account would be closed. Today, I came home to find a collections notice saying I owed $11.27 and that BHN did not have 1 piece of the equipment! Obviously, I was disappointed with BHN and called C/S. I eventually spoke with a supervisor (Jimmy #3978). Jimmy not only was professional, understanding, and totally calm, but he listened actively to the past situation and the current issue that I have with the new service and volunteered to resolve the previous issue and to research the current issue. He quickly discovered that there was a connection problem with the existing service (I was too overwhelmed to even call about this new, ongoing issue). Jimmy scheduled a service tech to correct the issue, which saved me time and energy calling BHN to endure more frustration with extended wait times. He also made what I consider a common-sense business decision to waive the $11.27 collections charge. BHN needs employees like Jimmy to restore customer confidence and increase customer satisfaction. Jimmy showed empathy to completely turn several negative experiences into a positive experience. I was so happy with the way Jimmy dealt with both situations; I was compelled to leave a message for his supervisor to advise her of his outstanding customer-centric behavior. Way to go Jimmy! NPS, Orlando, FL 2013-Sep-16 9:23 pm: · hey mods ·
	wbrightfl join:2004-07-15 Fort Lauderdale, FL wbrightfl Member 2013-Sep-17 4:13 pm Re: There's hope for Bright House Networks! I have to agree that Bright House has some exceptional employees. Every agent I have spoken to on the phone has been knowledgeable and a pleasure to talk to. Gary from these forums is a great help for many as he spends a lot of time answering questions, making suggestions and being here to help those in need. Gary is one of the over the top BH employees. As for the Bright House upper management I don't think much of them. I feel our customer complaints and suggestions are not taken seriously. BH is far behind offering us a customer-friendly DVR UI and Programming Guide. TIVO, Dish and Direct TV has beautifully developed software and they continue to make improvements while our BH UI is lucky to see an upgrade every couple of years. The last upgrade made the customer experience worse in my opinion. BH developers lack the imagination or know how to create something in the same league as the three competitors I mentioned. This I blame on BH upper management for not making the customer's viewing experience a priority. I guess I was spoiled being with Dish Network for 12 years and enjoying their equipment and software. If you have only been a cable tv user without a TIVO then the BH DVR and UI is likely fine for you as you haven't experienced how much better it can be. I personally am giving BH a couple more months to surprise me with an update, but not expecting it. I will be moving back to Dish for my tv services and enjoy a 4 tuner DVR with a beautifully laid out programming guide. I will of course stay with BH for their excellent internet service. 2013-Sep-17 4:13 pm: · hey mods ·
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Review by philipjd Location: Tarpon Springs, Pinellas, FL, USA Cost: $140 per month Install: about 4 days Bay News 9, simple guide, fast speeds Some channels cut out, slow speeds at night. Price changed. Decent service, but could use some improvement.

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I subscribed to Bright House Networks on February 10, 2016 and the service was installed on February 14, 2016. Bright House was quick to install service - they offered to be out the next day (I wasn't moving in until the 13th). The representative waived the $50.00 installation fee without me asking.

I purchased the Premier TV + 200 Lightning Internet for $117.00 per month.

We encountered an error getting service ordered using the website because of the previous tenant being in unpaid status. Bright House quickly cleared the block and got service ordered.

The equipment for TV is pretty decent. The Samsung cable boxes have a bit of lag and heat up quickly.

After two months of service, my recurring monthly charges became $145.00 (before fees & taxes). Bright House corrected the error with a monthly adjustment.

I experience issues with TV channels cutting out frequently, especially on ABC. The issue occurs while using On Demand.

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