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Review by promike 
member for 10.5 years, 1371 visits, last login: 1.3 years ago
updated 3.5 years ago
 Latonia,Kenton,KY
 $37 per month about 7 days "Everything works great" "Cost is 50% more than advertised" "I'm switching to CityNet"
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Very happy with phone service and installation. I found that the caller ID is out of date because of the data base they subscribe to. Service included a free RCA modem with battery backup built in.
The $25 advertised price is a lie. First of all there is a $6 per month line charge. Then add in the 911 charge and taxes and you are over $37, about 50% more than advertised. I'm in the process of switching to CityNet.
Now using "Ooma" with excellent results.
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Review by RacenutBG
member for 10.1 years, 1161 visits, last login: 2.6 years ago
updated 3.5 years ago
- Bowling Green,Warren,KY
- $31 per month
- about 25 days
- "Price, clarity, works with power out"
- "no visual notification of voice mail"
- "Works well, worth the money"
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Switched from Ma Bell . Features are nice and free!
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 Review by compugeek
member for 10.6 years, 3787 visits, last login: a few hours ago
lodged 3.7 years ago
- Pickerington,Fairfield,OH
- $35 per month
- about 1 days
- "Great sound quality, never had any downtime"
- "No online phone management"
- "Great service"
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I have had the service for a little while now after switching from Vonage. Very much like having a normal phone service from ATT or another company.
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Review by N4AOF3
member for 4 years, 5 visits, last login: 2.6 years ago
lodged 3.8 years ago
- Louisville,Jefferson,KY
- $40 per month
- "Price"
- "Costs more than they say; have to dial quickly"
- "Better Deal Than BellSouth"
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My pet peeve with InsightPhone is that you have to dial any outgoing phone number very quickly -- if you are dialing an unfamiliar number that you need to look at the number, especially one where you have to translate letters into keys, InsightPhone will time out before you finish dialing the number.
One other inconvenience is that during a power failure, the battery in the phone modem will go dead, cutting off service. This is true of all the cable telephone services and is something customers must take into consideration. The annoying thing about InsightPhone is that when this happens the error message people get if they try to call you says that your phone number has been disconnected, which is not true. It would not take any great effort on their part to provide a more accurate error message such as "This customer's telephone service is temporarily unavailable" instead of saying the number has been disconnected.
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Review by twh1791
member for 4.3 years, 25 visits, last login: 3.6 years ago
lodged 4 years ago
- Louisville,Jefferson,KY
- $52 per month
- about 3 days
- "No LD charges at all"
- "Sometimes have problems receiving faxes"
- "slightly higher than average price for good service"
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Service: Insight Phone 2.0 w/ Insight as LD & LT provider (free long distance)
Web-site: 3 = have never used
Ease of installation: 4 = just plug a phone line into the jack on the back of the cable modem
Call quality: 4 = I have never heard static, but very very infrequently hear drop outs
Reliability: 3 = It's great as long as your cable modem is great
Tech support: 4 = I think I've only called about the phone service twice, and they were quick to answer my questions and fix my problems, once I navigated through their system
Value for money: 2 = I believe there are several other land line options out there that are cheaper, but I'm not so sure about their customer service quality
Cost:
40.00 - service
2.87 - UCC
6.50 - Line charge
0.79 - Local 911 charge
2.31 - state and local tax (~4.6%)
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52.47
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 Review by frankenfeet
member for 11.4 years, 4465 visits, last login: 42 days ago
lodged 4.2 years ago
- Smiths Grove,Warren,KY
- Contract price not specified.
- "No difference between standard land line."
- "Unable to use my beloved Surfboard 5120."
- "So far, cheap and reliable."
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Just got Insight's VoIP service. I switched from Windstream's standard phone service. Windstream was costing me $55/month. Insight's phone service cost $25/month. No brainer there. Another thing is that the services that came with Insight's phone actually work. I had been a loyal Windstream user for several years now (only because I had no choices), but some of their addition services weren't available in my area. Things like voice mail. I'll update in a couple of months if I get any hiccups.
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Review by therabbit389
member for 6.4 years, 3 visits, last login: 6.3 years ago
lodged 4.6 years ago
- Lexington,Fayette,KY
- $25 per month
- about 7 days
- "Cheap!!!"
- "NONE"
- "just like windstream but less expensive"
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Took 7 days to get my number switched from windstream, changed my modem for a voip one free of charge and hooked all my jacks up to it. easy as could be
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 Review by jmelcher
member for 7.1 years, 423 visits, last login: 2.2 years ago
updated 5.3 years ago
- Evansville,Vanderburgh,IN
- $32 per month
- about 7 days
- "Excellent quality, cheap $25/mo"
- "Unable to fix simple problems"
- "Great product at a great rate, but you get what you pay for!"
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I was very pleased to hear that the quality of the conversations is just like a traditional land line from AT&T. My primary reason for switching to Insight Phone was due to lack of e911 support from Viatalk (no information showed up when calling 911).
Although, after having Insight Phone for just 4 weeks, I switched back to Viatalk. It seems that Insight had given me a number that had recently been terminated by a customer who was being hounded by debt collectors. Since I now had that number, I was getting all the calls. Insight only allows for 10 numbers to be blocked, and there many, many more than that calling. They also could not fix my caller ID to show my name/address. After calling 2 times a week for 4 weeks, I gave up on them ever fixing my caller ID. Test calls to 911 revealed that the former customer's name/address was showing up - not mine, rendering 911 useless - about the same as with VOIP. If they can't fix something as simple as caller ID, I was not comfortable with them being able to fix bigger problems.
So, since VOIP was cheaper ($14) than Insight ($26) and had more features, VOIP won, and I canceled Insight Phone.
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Review by silberj
member for 6.2 years, 6 visits, last login: 4.6 years ago
updated 5.4 years ago
- Radcliff,Hardin,KY
- Contract price not specified.
- "I don't know"
- "It's not available"
- "It should be available, if I have to watch commercials for it, but can't have it, it's wasting my time."
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It is not available it Radcliff, KY, and that is a shame. This is a one horse town for phone service and I would sure like the alternative. Insight doesn't have a problem advertising it here, but has no disclaimer whatsoever that it isn't even available, and that's a shame
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 Review by Randy
member for 6.9 years, 1043 visits, last login: 44 days ago
updated 5.6 years ago
- Springfield,Sangamon,IL
- $45 per month
- about 5 days
- "The call quality was superb compared to other voip providers"
- "They seemed to have way more taxes than the other voip providers"
- "It was worth it for the time I needed it."
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I ordered two phone lines with Insight. They sent a tech out to exchange my old modem to the new one for the phone lines. The tech took all of like 10 minutes since all he had to do was swap the modem out and test the lines. The call quality was great, and the service was reliable. I was kind of shocked when I got the first bill, and I was charged $20+ in taxes. I had used other VOIP providers before and wasn’t billed nowhere near that amount of taxes. I ended up using Insights Phone service for about 2 months and decided I really didn’t need it anymore since I was using my cell phone for everything, but faxing which I can live without.
My recommendation is if you’re going to use the phone often itll be worth it.
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