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callwithus page on DSLReports
Six Month Rating

Reviews:
bullet 55 reviews (49 good) (2 bad)
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Review by Steeler Fan See Profile

  • Location: Wexford,Allegheny,PA
  • Cost: $8 per month (month by month)
  • Install: about 3 days
Good "Great Prices, very responsive Tech Support..."
Bad "Audio on calls frequently dropped. Caller ID is almost NEVER correct..."
Overall "Budget plan for those not needing reliabiliity."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

My Other Reviews

·VOIPO
Finally switched off CallWithUS,

The outgoing Caller ID is almost never correct. I tried using their premium rate plans, etc. and still people would tell me that my caller ID was something weird from many states away... I would get it fixed with Tech Support then the next week the people I call would tell me they don't answer my calls because they don't recognize the Caller ID. This is pretty poor.

Also, with increasing frequency, the audio on the other party's side would frequently go out, requiring me to call them back. I could hear them, but they couldn't hear me.

It would also frequently take 2 tries to get through.

Now, some of the audio issues and connectivity may be due to living in Asia and having sub-par internet service. Still, that should never affect the Caller ID.

Was a CallWithUs customer for maybe 2 years.

Tech support was very responsive and I could get an answer very quickly.

Something to note: CallWithUs apparently stopped providing USA DIS's?

Ultimately, the inability to keep CallerID correct caused me to switch carriers. Since switching, I have

member for 2.9 years, 3 visits, last login: 137 days ago
updated 2.9 years ago

Comments:

Review by (hidden by request)

  • Location: Boca Raton,Palm Beach,FL
  • Cost: $10 per month
Good "Very Cheap"
Bad "Tech Support, Call Quality, US DID Support"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

CallWithUs started out as a decent provider. I purchased a DID from them
and was, for the most part, a happy customer. A couple of minor issues
that occurred while I was a happy customer:
1. Sometimes people couldn't hear me talk when I spoke. Tech support
told me to add my cell phone as a call route. That seemed to solve that
issue
2. I had to wait 1-2 seconds after answering the phone before I said
hello. The first 1-2 seconds of a call was always dropped.

Ok, fine, I could live with those. After all, I was paying next to
nothing for calls.

Recently, people started to receive messages saying their call couldn't
be completed as dialed when they called me. After a lot of back and
forth with a CallWithUs tech support person (who was quite rude at
times), it was determined that the problem was on the DID vendor's end:

"I'm 100% sure the problem is on didx.net end, that's one of the reasons
I don't offer US DIDs anymore."

Wait a second, I have a US DID, purchased from CallWithUS...

"Port the number out. Never buy DIDs from didx.net or their resellers."

Wait a second, I didn't buy a DID from "didx.net" - I bought it from
CallWithUs. Sounds like someone over there is confused... Maybe they
forgot they sold me the DID? Do I really care who THEY bought it from?
Long story short, this was the "resolution" from CallWithUS:

"Port the number to another voip provider."

They were a decent provider for a while, but it doesn't appear they want
to be in this business any more. I would only recommend CallWithUs under
the following conditions:
1. You don't need a phone number
2. It's OK if technical support doesn't care if your service works or not
3. You're fine with your service simply not working from time to time
and are willing to take matters in your own hands (see #2)

I'm in the process of switching to CallCentric. They're a bit more
expensive, but if they provide better, more reliable service, it is well
worth it to me.

- Joe (Boca Raton, FL)

(review was emailed from domain drivetrainsolutions.com)
lodged 3.7 years ago

Comments: