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Review by ozamora 
UPDATED: 1.7 years ago
member for 5.4 years, 257 visits, last login: 1.1 years ago
 Fort Lauderdale,Broward,FL
 $20 per month (12 month contract)
 about 5 days
 "Very Inexpensive for International Calls, A bunch of included features."
 "No Caller ID Name. Tech Support can take long to respond"
 "Best Bang for the Buck for customer who call outside the US."
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As a former Sunrocket Customer, I had difficulties finding a provider that was inexpensive for international calls (Lima, Peru).
I ordered in December but took them so long to send me the Adapter, so I decided to cancel. I ordered again on January and they sent it in 5 days.
Adapter is Plug & Play. I am using it behind my router (WRT54G with QoS enabled) with no issues. Completely transparent. 7, 10 and 11 digit dialing, all do work (just like Sunrocket). I got DSL Direct From AT&T (no landline), 1.5 Mbps/256 kbps.
800 free minutes for Some International Locations (Lima, Peru included), Unlimited US, Canada and PR. What would have cost me several hundred dollars per month with AT&T is now ~$20.
The only little thing that bothers me is the lack of Caller ID name, and the not-so-for-dummies website. Who was gonna figure that "xDR Browser" was equivalent to "Call History" and "UM Preferences" was equivalent to "Voice Mail Administration". Anyways, those are easy to overcome as calling is the most important thing. Once it is wife-proof, we got a winner.
Followup comments:  
joiphonevictim
@cox.net
| TOS Warning Wait until you start exceeding the mystery number of "nomal residential use" minutes. Based on the many testimonials on this and other sites, you can violate their TOS and get your account blocked without ever coming close to actually using the 800 minutes a month. Once they get you there, the only wat to get your money back is to file a dispute with the credit card company.
Hope it all works out for you! | |
| | ozamora
join:2004-06-07
Boca Raton, FL | Re: TOS Warning Thanks for the info. I am constantly watching the logs online. My month just closed, and we called over 700 international minutes. Still with service. | |
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Review by NurseRN
UPDATED: 2.2 years ago
member for 7.5 years, 129 visits, last login: 2.1 years ago
Saint Paul,Ramsey,MN
$14 per month (24 month contract)
about 7 days
"Full featured VOIP service; good service; unbelievably good choice for voicemail system"
"Slower problem response/fix and complicated customer serv. problem solving system."
"Solid service and great value!"
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As many of us were left not too long ago, hang to dry by SunRocket, we took refuge to different other companies hoping for the same features, level or service etc.
I, too, had the same dilemmas, after receiving the first email sent out by SunRocket which at the time I thought it to be a mere prank or even a mistake.
Since then I signed up with two distinct companies. Let me say that I did not have to port any numbers. I know many of you have had nothing but trouble doing this and I don’t think it’ll get any easier in the future regardless of what company you choose. With that said, the first company I signed up with was Lingo which despite the pretty good service and OK customer/tech support, I was misinformed by their sales team that specific service features I needed and requested were offered when in fact they were not. I canceled the service and returned the device.
Then, following the advice of one of our friends here, I signed up with JoiPhone. The company has probably the most amazing deals on the US VOIP market; pretty much the same as SunRocket. I was suspicious at first (and for valid reasons) as the company’s reviews were somehow mixed and all over the map.
I’m somehow of a person who patiently gives any situation the benefit of doubt. I expect good service and good customer service but I put everything in balance. The VOIP market is new and not by a long shot a perfect one.
With that in mind here’s my succinct review of JoiPhone:
1. Great, full featured VOIP service overall.
2. Great service plans pricing.
3. Brand new, brand name two line adapter. Shipping timing could improve a little.
4. Customer service although a little slow and somehow convoluted as to how problems/tickets are routed, is still pretty good as it gets the job done. All techs speak perfect English, are knowledgeable and will not sugarcoat any issues. You will get a straight up answer or a follow up (eventually) if the problem can’t be solved over the phone. I especially like the Eastern US attitude of the techs – straight, to the point and no bull! My kinda’ people!
5. Despite its simplicity, the web interface is absolutely great! Who needs the frills?
6. Incredible voicemail system! This feature left me perplexed as it was somehow “buried” in the design. Specific instructions on how to use it are non-existent or difficult to find on the website. But when you get the hang of it you can program and customize your own professional voicemail system (if you need this, press 1 or press 2 if you need the other thing,) or switch to the simple voice messaging. User defined settings as far as on-hold music, uploading greeting messages directly from your computer, message notification options, etc
7. Neat forwarding features ( a little different than SR)
So, there you have it! I give them a 4 ½ stars out of 5. Much like with everything else nowadays, you need a little patience, understanding … and a good, solid connection to the Internet 
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Review by girdley
UPDATED: 2.3 years ago
member for 3.4 years, 15 visits, last login: 2.2 years ago
Woodstock,Cherokee,GA
$15 per month (12 month contract)
about 3 days
"Very fast & easy to order, low price, worked right out of the box, better sound quality than vonage"
"none so far"
"very low cost, sound quality has been as good as sunrocket"
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VOIP I have used: Vonage, Sunrocket, Tried to sign up with VIATALK but lack of communication and tech support attitude made me cancel service after 10 days of trying to get a number
JOI PHone order and install was very easy. Tech support has been real pleasent
Linksys box, so far so good.
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Joi Phone
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