Review by boundgrid Location: Santa Fe, Santa Fe, NM, USA Cost: $22 per month (6 month contract) Install: about 7 days Cheap International Calls Call Forwarding, Web Site Design, Voice Mail, Account Modification Page I'd get Skype for the same services for about $5/month.

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

I used Phone Power for more than a year. So many dropped calls internationally. Also international call quality is inferior.
They have no Pay As You Call feature as opposed to almost all VOIP providers. Id' keep the service solely for this.
Call forwarding never worked as described in web site.
Voice Mail does not work as set.
Web site design is very clumsy.
Most importantly, almost half the features advertised as available is in fact not available due to adapter, due to this and that.
They have good tech support but not 24 hours neither via phone or email. For the monthly charge we pay, there should be 24 hour tech support.
I'd rate the company C or 5 out of 10.
Cheers.

44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 1 edit 44402812 (banned) Member 2009-Jun-20 2:09 pm Review Just curious as to why you gave such low marks for the website. Sure it may not be "eye candy" but the more "eye candy" a website has the slower it can be. Not to mention most every else rated the website between 60-100. Same with the installation, all you do is plug it in wait 10 minutes and it works. I would think that would be a 100. I really don't understand value for the money being 40? Considering everything you do get for $20 or under a month! You mentioned some of the features don't work with the ht-502. Which ones? Where are you calling internationally? I call Ireland every now and then and my friends sound like they could hit me with a stone and never had a dropped call. Crystal clear and more natural sounding then my old POTS line. You do realize that depending on where you call internationally they may not have the most reliable phone service. JMHO 2009-Jun-20 2:09 pm: · hey mods ·

srm59 @optonline.net srm59 Anon 2009-Jun-22 2:30 pm Which Service Are You Reviewing? I agree with hack4fun and I wonder what service this reviewer is talking about. I have had PhonePower for about two months now and couldn't be happier. Call Forwarding not working as described? This has become one of my most favorite features. My callers have all commented about the "Music on Hold" as it connects them, they love it. Although I wish I could control the forwarding by phone, but that is coming soon. Meanwhile, I can control it through my Blackberry while on the road, which works well for me. All the calling features work fine for me. I love the cloned second line and call blocking features. And International Calling? My wife speaks to her family in Mexico several times a week for long periods, and she has yet to experience a dropped call or any trouble on the line. The calls are clear as a bell! I wish the VoiceMail were a little more robust, but I am happy to wait as I understand updates are coming later this year. Especially since the rest of the service has been rock solid! 2009-Jun-22 2:30 pm: · hey mods ·

your comment..

Review by (hidden by request) Location: Redmond, King, WA, USA Cost: $15 per month (12 month contract) Nothing Everything Buyer Beware!

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

Buyer Beware when it comes to Phone Power. There are known conflicts with
Verizon FIOS router and Phone Power. Phone Power service will not work
properly with Verizon. Forget about the satisfaction guarantee, Phone Power
will not and I repeat will not refund all of your money. Their customer
service tries to lay all the blame on you. I would not recommend their
service to anyone.

Redmond, Washington

44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 1 recommendation 44402812 (banned) Member 2009-May-24 7:50 am Verizon FIOS Yes it does work properly with Verizon Fios. I know two people who use Fios and even though it took a little effort and patience to get around the router you can make it work! How long did you wait for tech support to help you before canceling? Thanks 2009-May-24 7:50 am: · hey mods ·

your comment..

Review by (hidden by request) Location: Tracy, San Joaquin, CA, USA Cost Contract price not specified. Now all VOIP providers are providing the same... Need to educate yourself that No Contract = You can cancel anytime... not that you can break contract get full/prorated $back No way with this company... I request everyone ... to ask many questions bef jumping on... else you get charged for one mth4sure

Web-site: Reliability: Tech Support: Value for money:

1.
They say NO CONTRACT, it should be, when a user cancels service, he should
be get the money back proratedly, but it is not, after one month, you won't
get a penny....

2.
They charge 1 month of 22 USD charge for whatever the case...
I talked to them to use my own device, as I do not know the router password
and its working, I said, I'll take service and will find a way of using.. if
the device has problem or I cannot make use of it, can I cancel within 30
days... Kristen said, yes, but u get charged for one month.. don't get into
their traps...

the above two cases are clear how the new company like this is and how bad
their policy is...

Regarding the first once, I talked to the supervisor to convince, you should
change that not using "No Contract",... she explains that No Contract means,
you can cancel any time... I have to go school to learn the new basics... or
have ppl to teach her...

Hope the DSLReports pass this message to people and to Phone Power...

Thank you,
Chandra

PX Eliezer704 Premium Member join:2008-08-09 Hutt River 3 edits PX Eliezer704 Premium Member 2009-Feb-12 11:25 pm Huh? Your review lacks some important details. What issues did you have with PhonePower? Why did you decide to cancel? Did you work with tech support on any problems? Have you successfully used any other Voip service?! Some registered members of this forum have been around for several years. Their reviews have the most credibility. Some registered members have been around for a few months (like me). Hopefully we have a little credibility. If there is a brand-new registered user, it is more difficult, as there is no track record. And folks who are not only unregistered, but downright anonymous and posting by email, will face the most skepticism. I feel funny writing this, because I am not a big fan of this company. But your review raises more questions than answers. And most users of this forum would expect that, after 30 days, fees would be charged on a monthly basis (even a yearly basis), not prorated day by day. 2009-Feb-12 11:25 pm: · hey mods ·
	Done with DSL @embarqhsd.net Done with DSL Anon 2009-Feb-16 1:58 pm Wanting to dump DSL Does this service VOIP work with a 3G network? Curious if anyone knows. I am thinking about dumping the DSL and going w/a 3G network since it is supported in my area. Cannot find anything on VOIP when working off of an aircard.... 2009-Feb-16 1:58 pm: · hey mods ·
		PhonePower Premium Member join:2007-07-20 Winnetka, CA PhonePower Premium Member 2009-Feb-18 5:13 pm Re: Wanting to dump DSL Sorry not aware of any VOIP that works with a 3G network. 2009-Feb-18 5:13 pm: · hey mods ·
			ptrowski Got Helix? Premium Member join:2005-03-14 Woodstock, CT ptrowski Premium Member 2009-Feb-21 5:00 pm Re: Wanting to dump DSL said by PhonePower: Sorry not aware of any VOIP that works with a 3G network. I have used Viatalk on a 3g network via the iphone. It works. Sounded ok, some issues obviously but it worked. 2009-Feb-21 5:00 pm: · hey mods ·
				44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 44402812 (banned) Member 2009-Feb-21 7:58 pm Re: Wanting to dump DSL said by ptrowski: said by PhonePower: Sorry not aware of any VOIP that works with a 3G network. I have used Viatalk on a 3g network via the iphone. It works. Sounded ok, some issues obviously but it worked. What about Skype? Have you tired skype? 2009-Feb-21 7:58 pm: · hey mods ·
	44402812 1 recommendation 44402812 (banned) to PX Eliezer704 Member 2009-Feb-20 11:16 am to PX Eliezer704 Re: Huh? said by PX Eliezer704: Your review lacks some important details. What issues did you have with PhonePower? Why did you decide to cancel? Did you work with tech support on any problems? Have you successfully used any other Voip service?! Some registered members of this forum have been around for several years. Their reviews have the most credibility. Some registered members have been around for a few months (like me). Hopefully we have a little credibility. If there is a brand-new registered user, it is more difficult, as there is no track record. And folks who are not only unregistered, but downright anonymous and posting by email, will face the most skepticism. I feel funny writing this, because I am not a big fan of this company. But your review raises more questions than answers. And most users of this forum would expect that, after 30 days, fees would be charged on a monthly basis (even a yearly basis), not prorated day by day. Agreed the person's grammar + lack of details + not justifying the low rating on everything besides "value for money" = buyers remorse? 2009-Feb-20 11:16 am: · hey mods ·
your comment..

Review by OntheHunt Location: Chicago, Cook, IL, USA Cost: $23 per month Install: about 7 days At first the Price .... Phone Quality - Support Responses For the Quality of Service & Price, Better off with Vonage or Comcast

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

I have been with this service since the end of Aug 2008. My modem came quickly in the mail and it was easy to set up. The price for the first 3 months was the reason I decided to give this company a try. Can't go wrong at $12.66 a month. I figured this was the best route before I committed to the yearly special of $139.95. Thank GOD I went this route because in no time the problems would begin.

My first issue was my phone quality was horrible. There was a nasty delay of a few seconds, so you and the person you were talking with would just talk over each other because of the delay of the responses. The sound quality was just as bad with the choppiness and how faint the voice on the other line sounded. Even though this sounds bad, it just took a phone call to technical support and they made some changes and I just had to re-set the Grandstream device (HT502 that they send you) and all was fixed, Yay!!!! Happy! Happy! Joy! Joy!

Next problem that came up was that when on a phone call, I would get the sound of call waiting, but when I would click over, nobody was there. In the mean time, the person with whom I was trying to have a conversation with would tell me to stop pushing the buttons. At first I was confused at what the hell they were talking about, but after a few more times of this, I realized that every time I heard the call waiting like sound on my end, that the person on the other line heard a sound that made the noise of when somebody pushed the button. I even used my friend's phone to call myself to hear this sound and it's annoying. Of course my next move is to call technical support. Once again he said he made some tweaks and said I should be good to go (maybe not said in those exact words). Once again, Happy! Happy! Joy! Joy!

Well.....it did not take long to figure out nothing was fixed and that the call waiting noise was still there and along went my Joy with it. It was at this time I began to experience another problem. My phone would ring and nobody was there. The caller ID would read SIP. I had no clue of what SIP was, but it has something to do with the VOIP system works and SIP is some protocol that is used. Well, since the caller ID only shows the name of SIP and no number, I could not call it back. This became very frustrating as SIP would call me when it wanted and for however many times it wanted. I could get blasted for 5 minutes straight or have it call 5-7 times a day at all hours, and I mean ALL hours), then it would just stop for up to 5 days, then it would happen again. Since this was happening between midnight and 4am (time I am sleeping), I became pretty irate over being woken up and have this SIP calling me for no reason. I only would jump out of bed extremely quick to pick it up because the only time I wo7uld get a call at that time is if it were a emergency.

In went a call to technical support. This time did not go as good as the others as I was now calling about 2 problems, the call-waiting problem and the SIP problem. Pretty much I was being talked to like I was crazy and making this up and the blame came down to my phone. Yes, my phone. It was suggested that my phone is just old or is broken and causing the problems. This was not a acceptable answer to me. I have been using this phone on Vonage for a year with no problems and also with SunRocket for 20 months before they closed the doors and left their customers in the dark. I asked to speak with a Supervisor and was told one would need to call me back.

One day, two days, a week goes by and I still have not had my return call from a Supervisor. This Sip thing is going on, my friends are just ending the call when the call waiting thing happens, and I am getting pissed off. So now I try and call in to technical support and after being on hold for 30 minutes, I have to disconnect. I can't wait no longer as I have things to do and did not have the time to wait any longer. The next day I try to contact them on their web page live help, but it would just say I am number 1 in line and the wait time is less than a minute and would just sit there like that until I changed the page. This would keep happening, but yet I insisted to keep trying that web page chat. I tried to call numerous time in the following weeks, but once 20 minutes or more of holding happened, I would need to end the call and go back to the schedule of my day. This is quite annoying and my frustrations are building up.

Tired of this damn SIP waking me up and disturbing my sleep, I went off at 3am to the 24 hours Walmart and picked up a phone. Came home connected it and took a short nap before I had to wake up. Turns out the new phone made NO difference. Same problems. I can't believe I fell sucker enough to go out a buy a phone that I did not need to use with this service since that is what was thought to be the problem. I knew better that the phone was not the problem, yet so utterly pissed off about that damn SIP, I still went to buy it in hopes of a fix.

Well, one Sunday in the Wild Card round, I am sitting there saying to myself, this sucks that the Bears choked their way out of the playoffs and I'm stuck watching these guys play (not that I mind that much, but it's better when your team is playing :P ) I decided to call the technical support. I dialed the number and put on the speaker phone. It just had me on hold till the half way past the 2nd Quarter. The call was made 2 minutes into the game.......The kid I got this time would just say everything looks fine. Everything is not fine, so I asked to speak to a supervisor. He puts me on hold for 10 minutes and then comes back and says one has to call me back. Oh No! I been on the phone here for over a hour and been holding for a supervisor and been through the game of somebody will call you back, I'll wanted to keep holding. All during this conversation this kid would be pushing a HOLD button so I could not hear him talk to somebody, but would release it to early and still would be laughing. Well after a few times of that, I asked him what was so funny? He said nothing and that he was breathing and not laughing. The second time I am being told that I am a idiot (remember the SIP thing). Anyways, I just tell myself I will address that to the supervisor when I speak to him except now I am being told he is going to disconnect the call and he can no longer stay on the phone. Despite my frustrations, I found myself talking to the air on the line ....

20 minutes later I get a call from the supervisor and I tell him the problems with my phone and with the whole situation about the contact with technical support and the live chat issues. Anyways he explained what SIP was again to me and that there was a issue and that he had a update for my device. Basically somebody, I going to use the word hack), found a way to send some signal or something on one of their ports causing the SIP problem. Supposedly not many people were affected, but the problem was discovered and a fix was here. Happy! Happy! Joy! Joy! He logged remotely into my router and did what he needed to do. I had to re-set (about 5 minutes after we disconnected the call) and he called me back and he said all was good. He then heard the call waiting sound and my craziness was not considered crazy anymore. After talking for awhile, it came down to he needed to look into that call waiting noise and that if I had a issue with a operator, call Customer Support. My call to Customer Support was not successful....they are not open at that time!

It's Monday and I just got off a early morning phone call and the call waiting thing is happening......but there was no SIP to wake me up Despite that, I am just sitting here going I am paying for a service that is just a nightmare. I'm being treated like a bald headed step child and the service is now a few $$$ less than Vonage. Upset at the whole thing, I mean why should you even be wasting energy over being upset over a phone?) I call the Customer Service and ask to speak with a Supervisor. I was then connected with ------. She's a feisty cat too, but understanding and VERY helpful. She charged me the promotional rate for the months that the regular rates went into effect and gave me a Credit with them. The call waiting noise happened ....She then said she would go talk to a Supervisor and he would call me soon. And within 15 minutes ---- calls me back.

----- turned out to be one cool cat too. He had looked over what was going on and I told him what was happening so he knew exactly the problems. The call waiting noise happened ......He explained SIP to me and then asked if he could try a few things. After a few phone calls and re-sets of the device, they pretty much disabled call waiting, lowered my codec, and made me go to port 2 on the device and test it out. We would give it a few days and see how it goes. ------ and somebody else did try to call the next few days, but unfortunately I was not around since we had a ton of snow come in and I was busy trying to make some $$$$ and it was also Christmas Eve and Christmas Day. I did not make calls and was not around to test anything. There were no more calls after that from them.

I continued to test out the way it was set up. No more SIP ....but, my call quality was like when I first started, choppy and delayed with a echo. The sound was very faint as I could barely hear people. The call waiting noise continued. And now my internet is down. After a day of no internet, I call Comcast and they say there is no problems and had me bypass the Phone Power Device (not use it) and try to connect to the internet. Sure enough my internet works. That ends my call with Comcast. I then connect the phone power device back and no internet....I reboot the device a few times and do the same with my Comcast too. I changed out cables and still no internet....Well, I have a new problem and I tested out the new settings on the phone .....RING RING RING Technical Support (since I can't connect to Live Chat as I sit in queue 1 with a wait time of a minute and it sits there for a hour like that and since I had no response from my e-mail I sent).

------ answered and I explained the situation. He then asked me to wait a minute while he did something and then asked me to try the internet. BAM! I had the internet, but it's seemed slower. He said for some reason my router did not show online there and he had to reset something. Anyways, he then went on and made adjustments and I had to reset my router a few times. He called me back every time. We did this for over a hour. Towards the end of our call, the call waiting noise happened and I got a e-mail from Technical Support. Daniel asked if I could wait as he looked into that noise. I said fine and read the email. Surprised at what I read, I asked ----- to listen to the response. He was surprised himself and asked who responded to the e-mail. I told him ---- did and that seemed to confuse him more. He is suppose to be one of the top guys (if not the top guys) when it comes to the equipment and stuff and he was not sure why he would say that. ---- said that if I can't connect to the internet, to call my ISP and not to say that I have VOIP? Comcast knows I use VOIP from other people for years as I was with Vonage and Sun Rocket. I don't need to lie or hide anything. I was not happy with that but thank GOD I had ------ on the case. He was by far the best operator I had. He spent the time with me and called me back and stayed with it till he fixed it all, except the call waiting noise. I have tried both phones with the settings Daniel has and all is good except that damn call waiting noise.

I am now looking back and saying what is this now, 4-5 months that I am paying for a service that seems like it's a BETA of something. I should be getting this for free till they work out their kinks so they can charge. Isn't that the way it usually goes. I don't even use 150 minutes a month unless I am on the phone with Phone Power and their technical support. These problems are just ridiculous and I have tried to help as much as I can, but I can't justify paying for this service. I then look at Vonage and consider them again as they are only a few dollars more a month. I would never pay Phone Power for a year of service in advance till it is improved, so I am going by monthly rates. I then look at AT&T and see their package and was going to make of switch of both my internet and phone over to them. Nice package deal. I then call Comcast to give them a disconnection date and I get this guy who gives me this AWESOME deal! I have been with them since they had internet, so he did not want me to go and gave me my high speed internet at a discount of like $30 a month and then gave me the phone at a discount of $20 for a total of $52.60 a month. I pay $2 more for internet alone. Needless to say, that is the way I am headed. I then call ------- back to let her know what was going on and to give a disconnection date. She did ask me to do this and I left a message and asked for a return call. Few days have gone by and I have not heard back from her, which I am surprised. I will call back in a few days. Comcast will be here and then I don't need these guys. I had notified my Credit Card Company to refuse payment from these guys and told them the problems. They asked if I wanted to do a Chargeback for services not given. I told them no and just said don't let them take money out. I actually have a credit on my account .......

While I see others are ok with this service, I wonder how many of them work for the company. I find it hard to believe that everybody is running smooth when I try to call in and Technical Support is so busy that you are on hold forever. I can't be the only one with problems for that to be or there is a staff of 1-2 operators at a time. Who knows. I have not even said some of the other things they did to me, but I am letting go and just posting my experience with this company. While I was hoping to find another SunRocket, I found what I was afraid of before I found SunRocket, a service that does not work the way it is suppose too! It's not right to look at your phone and get all pissed off about it. That's when you know it's time to go. If you are intent on VOIP, consider th small price difference for a service that works in Vonage. Otherwise look for a bundle from your local phone company. Hell try Comcast and see what they can do for you :P Best of luck in your choice and if you go this route and have problems ....I TOLD YOU SO!

OntheHunt join:2009-01-14 Chicago, IL OntheHunt Member 2009-Jan-15 11:50 am Vonage Reccomendation Please read about them as things seem to have changed there. I had service there about 3 years ago and they were fine then. Best bet is to look for a bundle package. While I do believe in supporting the little guys, they have to provide a decent service or be on their issues instead of always trying to pass the buck on the issue. This service is like in it's last beta stage, is that what you want to pay for? 2009-Jan-15 11:50 am: · hey mods ·
nitzan Premium Member join:2008-02-27 nitzan Premium Member 2009-Jan-17 5:14 pm SIP It sounds like "SIP" was just the VMWI (Voicemail Message Waiting Indicator). This works properly ONLY with phones that support VMWI - and most phones don't. We turn it off by default because if it's on for a REGULAR phone you will get rings at all hours or the day (or night) when you have a waiting message. 2009-Jan-17 5:14 pm: · hey mods ·
	44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 44402812 (banned) Member 2009-Jan-29 1:01 pm Re: SIP Thanks for the info That was probably it, I betting the guy got a new phone and it fixed the problem and he is to ashamed to come back and comment? I don't work for PhonePower and have a set of Panasonic KX-TG5422 5.2 Ghz phones and they work just fine. I know that some people have old s#$t and since VoIp can be touchy it may not work as good as other brands\models. 2009-Jan-29 1:01 pm: · hey mods ·
		GulabJamun @comcast.net GulabJamun Anon 2009-Feb-1 12:35 am Re: SIP Hey @ hack4fun, You probably missed the following in nitzan's post: quote: We turn it off by default because if it's on for a REGULAR phone you will get rings at all hours or the day (or night) when you have a waiting message. Did it occur to you that one of phonepower's reps sneaked in, rectified the setting and then did not bother to own up ? If it is a simple setting, they should have fixed that the first time he called them instead of feeding him BS about his phones being too old. I use phonepower with phones that are around 8 years old... everything works fine. In my case, I am sure they setup my GrandStream device right the first time around. Let me reiterate: old S#$t is not the issue here, the setting in PP's Grandstream device is !!! By the way, phonepower's customer service sucks. They have hired a bunch a condescending, arrogant jerks that refuse to acknowledge that there could be an issue with their settings. After all, it is easier to blame customer for everything, isn't it? By the way, I got no help from them setting up my router. They wanted me to call my router's manufacturer to fix something that started happening after I added Grandstream to my existing, perfectly working configuration. Real Smart...asses !!! The solution in my case was very simple... set my existing wireless router's network mode to "bridge". If these customer service reps are so smart, why didn't they know that? let me guess, it was not in their script. They are smart ONLY when they read answers from their script !!! Bunch of morons. 2009-Feb-1 12:35 am: · hey mods ·
			44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 1 edit 44402812 (banned) Member 2009-Feb-1 3:23 pm Re: SIP said by GulabJamun : Hey @ hack4fun, You probably missed the following in nitzan's post: quote: We turn it off by default because if it's on for a REGULAR phone you will get rings at all hours or the day (or night) when you have a waiting message. Did it occur to you that one of phonepower's reps sneaked in, rectified the setting and then did not bother to own up ? If it is a simple setting, they should have fixed that the first time he called them instead of feeding him BS about his phones being too old. I use phonepower with phones that are around 8 years old... everything works fine. In my case, I am sure they setup my GrandStream device right the first time around. Let me reiterate: old S#$t is not the issue here, the setting in PP's Grandstream device is !!! By the way, phonepower's customer service sucks. They have hired a bunch a condescending, arrogant jerks that refuse to acknowledge that there could be an issue with their settings. After all, it is easier to blame customer for everything, isn't it? By the way, I got no help from them setting up my router. They wanted me to call my router's manufacturer to fix something that started happening after I added Grandstream to my existing, perfectly working configuration. Real Smart...asses !!! The solution in my case was very simple... set my existing wireless router's network mode to "bridge". If these customer service reps are so smart, why didn't they know that? let me guess, it was not in their script. They are smart ONLY when they read answers from their script !!! Bunch of morons. I'm sorry you had a support issues with them being "arrogant". I have had nothing but good luck them besides one comment by one rep which I thought was kind of arrogant? I emailed the top support supervisor and I'm sure it was taken care of. On another note whenever you get bad customer service be sure to get the name and ask for a supervisor. From talking to various people and from my own personal experience that can be the flip side of coin when trying to hire qualified people. It may not be the person's dream job, are tired from being yelled at all day, etc. and it could be misdirected anger or frustration. Remember they are only human and some of them are going to be in their 20s fresh out of high school or college with little life experience. As for as the comments regarding being morons and reading from a script. Being a remote tech I can not stress how hard it can be to work remotely without seeing the person's configuration. Then to make it worse you are relying on someone else that may not be tech savvy to relay information to you that may not be accurate? I can feel how much the experience has upset you and what I said above is not an excuse for the way you may have been treated. However, if you would be willing to clear the air in a professional manner I could possibly put you in touch with senior tech that could help rectify the situation? If this sounds reasonable please PM me. Thanks 2009-Feb-1 3:23 pm: · hey mods ·
		OntheHunt join:2009-01-14 Chicago, IL OntheHunt to 44402812 Member 2009-Apr-1 2:53 pm to 44402812 Not to be rude, but if you re-read my post, you will see that I was told it was my phone and I went out of my way to fix a problem and spent extra money for no reason and no fix. It was not till after Thanksgiving did they find out THEY did have a problem and fixed it. In the end it was not my phone. Understand this, I am a tradesman and I have always had a phone that was easy to use until I met these guys here. Personally I like all the tech people and Maggie, when I am talking the sh@t with them while they are on the phone with me. But the problem is when "THE PROBLEM IS NOT FIXED." I paid for 1/4 of a year just to help work out problems that were never resolved. Do you know how hard it is to get Comcast to run a NEW cable line from the alley to my building? I mean my line was outdated and old and needed to be replaced and it was and it did not fix the problem. There comes a time when you can only bend over and take it up the arse for so long. Then you realize after 100 high blood pressure pills that this is not worth paying for and not worth the anger that develops over a phone. BOTTOM LINE: If trying to save money, try a different company. Till then stick with the bundles and let retention be your friend. They give some GREAT deals to keep you. But just in case, have a back-up in case they don't offer you a deal...........Thanks Comcast ------Can't believe I just said that because I have had my share of problems with them in the past too. They seem go through phases where things are great for years and then one year they can stink it up! ......and this looks like a SunRocket in the making. I do hope that if that happens, they learned from SunRocket and will not just disappear in the night and give their customers a chance to get new service and worry about the money after that. For me, it's important to have a working phone. I am not around sitting in forums all the time, especially now since I spend most of my efforts trying to find a job in my field. Wish everybody the best no matter which path they choose. 2009-Apr-1 2:53 pm: · hey mods ·
			44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 1 edit 44402812 (banned) Member 2009-Apr-1 7:55 pm Re: SIP said by OntheHunt: Not to be rude, but if you re-read my post, you will see that I was told it was my phone and I went out of my way to fix a problem and spent extra money for no reason and no fix. It was not till after Thanksgiving did they find out THEY did have a problem and fixed it. In the end it was not my phone. Understand this, I am a tradesman and I have always had a phone that was easy to use until I met these guys here. Personally I like all the tech people and Maggie, when I am talking the sh@t with them while they are on the phone with me. But the problem is when "THE PROBLEM IS NOT FIXED." I paid for 1/4 of a year just to help work out problems that were never resolved. Do you know how hard it is to get Comcast to run a NEW cable line from the alley to my building? I mean my line was outdated and old and needed to be replaced and it was and it did not fix the problem. There comes a time when you can only bend over and take it up the arse for so long. Then you realize after 100 high blood pressure pills that this is not worth paying for and not worth the anger that develops over a phone. BOTTOM LINE: If trying to save money, try a different company. Till then stick with the bundles and let retention be your friend. They give some GREAT deals to keep you. But just in case, have a back-up in case they don't offer you a deal...........Thanks Comcast ------Can't believe I just said that because I have had my share of problems with them in the past too. They seem go through phases where things are great for years and then one year they can stink it up! ......and this looks like a SunRocket in the making. I do hope that if that happens, they learned from SunRocket and will not just disappear in the night and give their customers a chance to get new service and worry about the money after that. For me, it's important to have a working phone. I am not around sitting in forums all the time, especially now since I spend most of my efforts trying to find a job in my field. Wish everybody the best no matter which path they choose. Sorry you had a bad experience dude. Since Verizon would want to take me for least 50.00 a month and has nowhere near the feature set, even if I just stick around for a year I would save at least 360.00 not counting 600.00 for my free year. I can buy a few phones for that savings? How come you just did not bring back the phone if it was not the issue? Wal-Mart = 90 day take it back no matter what it is policy, lol. Let me know how your Plan B works out. Good Luck 2009-Apr-1 7:55 pm: · hey mods ·
replaytv1 join:2008-04-12 Miami, FL 1 edit replaytv1 Member 2009-Jan-27 10:39 am PhonePower vs Callvantage Call Quality I have been using CallVantage since Nov 2004. I tried Phone Power and did a side by side comparison using the same Broadband connection. PhonePower Call Quality 4 of 10 PhonePower Reliability 5 of 10 Callvantage Call Quality 8 of 10 Callvantage Reliability 9 of 10 Callvantage features Reliability 9 of 10 PhonePower features Reliability 2 of 10 Reference: PSTN Call Quality 9 of 10 PhonePower "Do Not Disturb Feature" does not work with Grandstream HT502. »support.phonepower.com/H ··· ult.aspx Also, HT502 does not forward "Wake on Lan" Magic packets. (Linksys and D-Link Yes) 2009-Jan-27 10:39 am: · hey mods ·
	44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 1 edit 44402812 (banned) Member 2009-Jan-29 10:31 am Re: PhonePower vs Callvantage Call Quality That is hard to believe since Phone power uses a higher codec: G711u uses approximately 128kb/s of bandwidth, G729a uses approximately 16kb/s. vs AT&T G726 normally or G711 with Fax and Modem support turned on P.S. Also listen to the voice mail on my review? Sounds pretty good to me? 2009-Jan-29 10:31 am: · hey mods ·
		nitzan Premium Member join:2008-02-27 nitzan Premium Member 2009-Mar-7 7:02 am Re: PhonePower vs Callvantage Call Quality IMHO the codec is not really what will make or break sound quality. It's the PSTN termination and the path it takes to get there. If there's packet loss, jitter, or the PSTN gateway are misconfigured or overloaded... problems! The codec by itself is really just a small portion of overall quality. 2009-Mar-7 7:02 am: · hey mods ·
			44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 1 edit 44402812 (banned) Member 2009-Mar-7 10:18 am Re: PhonePower vs Callvantage Call Quality said by nitzan: IMHO the codec is not really what will make or break sound quality. It's the PSTN termination and the path it takes to get there. If there's packet loss, jitter, or the PSTN gateway are misconfigured or overloaded... problems! The codec by itself is really just a small portion of overall quality. I agree with jitter and latency being the overall biggest problems facing VoIp. I have problems with jitter on Verizon messing up a few phone calls here and there. Anybody that says they have perfect VoIp service 100% is FOS and needs to be called out! What I can grasp is why Skype which I talk for hours on sound better then all the VoIp services I have used with an ATA such as Vonage, Viatalk, and even PhonePower. Skype is so crystal clear! 2009-Mar-7 10:18 am: · hey mods ·
your comment..

Review by groingo1 Location: Port Orchard, Kitsap, WA, USA Cost: $12 per month Low price and ample features Echoooooooo and MUST have a very GOOD ISP and patience If you don't have an excellent ISP, great packetting it aint a gonna work!

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

I had been fighting with these guys for months trying to resolve the line noise issues, echoing and broken connections and in the end after four routers (theirs) and countless tests and time I had to pack it in because ultimately it was a fifty fity split on who was at fault, my ISP or them.

Ultimately many months later my ISP (Wave Broadband) has after 8 months of testing finally admitted that they have oversold internet, the equipment is 12 years old and cannot keep up so now they are replacing the works, from nodes to repeaters so they can offer up to 20 meg services.

I did go back to Qwest (it sucks) till something better comes along.

The real kicker, I haven't had their service now for a year and I just got an email from them telling me the hardware has been shipped...I didn't order anything though.

Looks like they're still screwed up.

discjoker join:2002-02-18 Billerica, MA 3 edits discjoker Member 2008-Sep-17 9:01 am Huh? So how is this Phone Power's problem? As you admitted, the service didn't work because of your ISP. It actually sounds like Phone Power went above and beyond with their time and swapping equipment FOUR times. It is people like you who needlessly bring down ratings of excellent service providers. A totally worthless review. 2008-Sep-17 9:01 am: · hey mods ·
PX Eliezer704 Premium Member join:2008-08-09 Hutt River PX Eliezer704 Premium Member 2008-Sep-22 10:11 pm Blaming the wrong party!! I agree with discjoker!! I cannot understand how the original reviewer is blaming the VoIP provider when in the end he says it's the ISP's fault! A horribly unfair review! I have not been a PhonePower fan, but groingo1's review, as currently posted and scored, is just not right. 2008-Sep-22 10:11 pm: · hey mods ·
N9MD Too busy to chat Premium Member join:2005-10-08 Boca Raton, FL N9MD Premium Member 2008-Oct-2 1:02 am This review should be removed. This post is an example of why the GBU Reviews can be abused by posters and misconstrued by readers. The reviewer admits that the problem was with his/her ISP. And yet PhonePower was made to suffer by virtue of the poster's low ratings. How unfair! 2008-Oct-2 1:02 am: · hey mods ·
	discjoker join:2002-02-18 Billerica, MA 1 recommendation discjoker Member 2008-Oct-2 4:47 am Re: This review should be removed. said by N9MD: This post is an example of why the GBU Reviews can be abused by posters and misconstrued by readers. The reviewer admits that the problem was with his/her ISP. And yet PhonePower was made to suffer by virtue of the poster's low ratings. How unfair! There really should be a reporting system where admins/mods could be alerted and remove totally unfair and worthless reviews to give a more accurate picture of a provider. 2008-Oct-2 4:47 am: · hey mods ·
44402812 (banned) Hack The Planet join:2006-08-28 Plattsburgh, NY 44402812 (banned) Member 2008-Dec-4 10:35 pm Give me a break :( They were nice enough to send you out 4 different routers\voip adapters and you have the nerve to bitch! If you look at the whopping 40 reviews you will see they are not the cream of the crop! Justin should remove your review and sick the scare crow after you? 2008-Dec-4 10:35 pm: · hey mods ·
your comment..

Review by markhieh Location: Sacramento, Sacramento, CA, USA Cost: $9 per month (month by month) Install: about 25 days I do not know any bad equipement, bad costomer service avoid them

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

attracted to this company by the falsely good reviews, the price and ATT high charges. as a result, I was out of phone service for a month and back requesting ATT to restore my service. First for some reason my service with Att was turned off automatically after I made the order from Power Phone. 5 days later I received the equipment, when I read the instruction I understood that I need a dry loop dsl line, I found out that it will take 2 weeks to transfer the line from a regular phone line to dry loop line. once I did that I had to spend a whole evening to setup my dsl with my provider. I spent the next evening trying to get in touch with PP support with no luck. the next day I was able to make contact and set up a call time when I get home. They called me on time and from there we spent exactly 4 hours trying to setup their router with no avail. then the support tech said the equipment may be faulty and they will send in new router. at this point I was so frustrated and decided that I do not want to trust my future connectivity with such company. when I requested to cancel my service the next day they refused to offer any refund back and told to send their router back or I will be charged for it even if it does not work. I requested to talk to the supervisor, and he did not budge. so here I am spending an hour more of my time to express my frustration which I hope will help save you from an experience similar to mine

sarah1967 join:2008-07-27 Oakland, CA sarah1967 Member 2008-Aug-1 7:56 pm Don't blame your new provider. This is an ATT screwup. It sounds like your troubles are with ATT. When you port your number away, the telco is supposed to change your line to dry-loop automatically. ATT either accidentally or purposely screwed up and dropped your dsl. Either way, sounds like it worked. You're back with ATT, right? 2008-Aug-1 7:56 pm: · hey mods ·

eXcessiVe join:2006-11-04 united state eXcessiVe Member 2008-Aug-2 6:43 am I am seeing this more and more with DSL When you port your number, the telco is supposed to switch you to a dry loop on their own. we should be seeing less of these situations as time goes on but instead i see more and more instances of a ported number resulting in a completely severed DSL connection. This is (in my mind) very suspicious especially when AT&T is involved, i dont think i have even seen a port from them that was put on dry loop. And when they are contacted about why they cut off the DSL and get wind of the number port being to switch service to a voip provider, they hammer you with solicitations about their service. Verizon does this too but far less, usually they will just switch you to a dry loop and that is that. As frustrating as it is, and as easy as it is to place blame on phone power, the previous poster was very correct in stating who was at fault. voip uses your existing broadband connection to provide you telephone service. so if that service is terminated it obviously cant function, and only you, or your ISP, can order a disconnection of your internet service, and i dont think you did right? right. 2008-Aug-2 6:43 am: · hey mods ·

your comment..

Review by MeTarzan Location: Fort Lauderdale, Broward, FL, USA Cost: $23 per month Install: about 16 days Easy Porting, Good Tech Support , Reliable Service No international Service, Poor Value for the money Would only recommend for LOW volume user. 4 cents per min after 2000

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

After SunRocket meltdown and brief experiment with TeleBandit (to save number), decided to give them a try based on positive reviews about ease of porting and quality of service on this forum.

Service was live and porting completed on the scheduled date. ATA was not shipped. Quickly replaced. Claimed sent to billing address. Silly excuse as billing is PO Box.

Service has been very reliable. Good experience with tech support. Lost service once, turns out to be a bad phone port. Configuration switched to other port solved problem.

Seems TOS changed recently without notification.
When I signed up it was 2000 minutes for long distance with Local & Intra-lata not metered. That has changed to TOTAL of 2000 minutes. Definitely a poor value for money.

Also observed that it is now a free LEASED ATA. It used to be FREE ATA.

Just hate when providers sneak changes without notifying existing customers. Reminds one of Voicestick before Bruce's return.

your comment..