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Review by mrbadlans 
member for 182 days, 6 visits, last login: 10 days ago
lodged 10 days ago
 Silver Spring,Montgomery,MD
 $7 per month about 1 days "Great online support!" "None" "Love These Guys!"
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I ported my home # from Verizon FiOS, and I'm very happy with the results. Great online support. Love the fax features. Works well for me. Highly recommended!
Comments:
  VexorgTR
join:2012-08-27
Sheffield Lake, OH | Agreed....... Post Hurricane/Superstorm, CallCentric has really been solid. No complaints here. | |
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Review by cb14
member for 62 days, 59 visits, last login: a few hours ago
updated 14 days ago
- Miami Beach,Miami-Dade,FL
- Contract price not specified.
- "great web site, good features, variety of plans"
- "pricey, some reliability questions."
- "recommended"
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Callcentric has probably the best web site so far and setting up the service was really easy ( even with some changes which had to be done later). the call quality is generally pretty good, however I experienced some issues lately . I will monitor it and may adjust my rating downward. . With the hassle around the DDOS attack and Sandy and the way the company handled it, some time will have to pass before I start fully trusting Callcentric again. There have also been some minor other issues.
Features are excellent and plentiful.
Tech support is good, but I have the feeling that the low cost plan customers do not quite get the equal treatment.
The calling costs are relatively high and many of the international rates are not competitive,
Callcentric provides 911 service for $ 1.50/month with a free New York DID.
Comments:
Reviews:
 ·Comcast
 ·Callcentric
 ·AT&T Wireless Br..
·Suddenlink
| Tech Support While I agree with tech support being great, I would have to disagree with you about the lower cost customers getting lower-quality service.
Last year, I would open tickets maybe once a month, because of my being new to VoIP and its particular feature set (I'd make a ticket about asking for explanation for a feature choice, mainly).
Frequently, I would get my desired explanation within 1 hour, and almost always near or less than 30 minutes. It would be easily understandable as well, and not filled with jargon.
Of course there were a few times where due to user error I'd have some issue, but again that was always resolved quickly.
My costs are probably the lowest of the low, given my low usage pattern.
I pay the $1.95/month for the phone number, I make lots of 1-minute calls, but I might go nearly a week without making or receiving a phone call.
For my phone usage, I pay usually less than a dollar a month.
So, I respectfully disagree with your assessment of tech support value-for-cost.
However, this is only my experience, you may take it as you see it.
For everything else, I'm in full agreement (aside from the whole trust thing). | |
| | cb14
join:2013-02-04
Miami Beach, FL | Re: Tech Support These things are always very individual, that's why we need MANY reviews!  | |
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Review by mikev
member for 10.9 years, 191 visits, last login: a few hours ago
updated 26 days ago
- Leesburg,Loudoun,VA
- $10 per month
- about 20 days
- "Great call quality and reliability!"
- "Poor CNAM, no IVR"
- "A reliable service, but somewhat no-frills compared to others"
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I ported my number to CallCentric from another service primarily to save money. I was stuck in an unlimited plan and spending more than I wanted for what I was using. My number was ported in ~3 weeks (on the next billing date for my previous service), and all was working well. I also took advantage of an unlimited "dirt cheap" line in another area, as well as a free number to use as a fax line. Three incoming numbers on this service for less than the price of one on the other. And great call quality. No jitter or problems hearing the other person, or with them hearing me.
However, a couple of things about their service are less than spectacular. Their Caller ID Name lookup is horrible. Most numbers appear with just city/state of the number, no name. Also, an IVR to help block/filter spam calls would be nice... having to block them AFTER they've called and verified my number is valid is a little annoying.
Overall, a good service, if you don't need one with a lot of fancy features.
Comments:
| | Do Not Call list.... Both anonymous calls and calls with numbers (but just city/state for CNAM) significantly increased, even despite my number having been on the Do Not Call list for years.
If your number port involved switching from one CLEC to another CLEC, as is quite likely, then you may have been removed from the DNC list.
The reason for that is that the first CLEC considers it a disconnection, and the FCC specifically encourages carriers (CLEC and ILEC) to cancel DNC listings when numbers are disconnected.
This has been discussed occasionally in this forum in the past.
Note that the FCC says:
Do-Not-Call Registry
You can register your phone numbers for free, and they will remain on the list until you remove them or discontinue service; there is no need to re-register numbers.
Yup, when you ported away from your old CLEC, that's a discontinued service from THEIR point of view. Technically, they are right!
This can affect any VoIP port that involves a CLEC change, so it's not unique to CC.
The reason for the FCC policy is that they want to keep the DNC list fresh and current....
By the way, even if the new CLEC puts your number on the DNC again, telemarketers are allowed to call it for 30 days. Many of them specifically take advantage of their free gift from the FCC/FTC.
Now, I don't know if your number was removed or not, but it's a possibility so you may want to check....
*
As for CNAM, I have found their CNAM service to be good. But keep in mind that you can create CallCentric phonebook listings for all your contacts, that will supplant the CNAM and for me it's even better.
CC also is working now on new menu ("IVR") functionality, you are right to say that will be a nice enhancement.
In case you had not noticed it yet, you can click the dashboard link for [Last 40 calls received] and get one-click access to the Phonebook Add function and the Call Treatment function, prepopulated with the phone number in question. It's one of their nice features, I hope that you nay find it helpful. | |
| mikevPremium
join:2002-05-04
Northern VA Reviews:
·Callcentric
1 edit | Verified Do Not Call registration Yeah, I went back to the do not call site after the number port finished and verified my registration was still valid. Not sure if it took some time for the number port to be realized by their system. I just verified this morning and it does show that the registration has been in place since 2/15/13. I've removed the spam call comments as a result, as it may have been due to a lapse in Do Not Call registry coverage that the spam calls increased. Fortunately, the 31 days is near, so hopefully they'll go back down again. | |
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 Review by nonamesleft
member for 1.4 years, 426 visits, last login: a few minutes ago
updated 43 days ago
- Manitowoc,Manitowoc,WI
- $25 per month
- about 10 days
- "Sound quality much better, more features and cheaper then landline"
- "None"
- "Not sure"
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I notice I never updated, I dumped callcentric back in october 2012 because of there problems.
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Review by natalykm
member for 3.8 years, 14 visits, last login: 63 days ago
updated 63 days ago
- Philadelphia,Philadelphia,PA
- $7 per month
- "High quality service and support, clear calls, great control panel, lots of features"
- "None"
- "Best provider, great service"
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We use Callcentric service at home 4.5 years already.
We use it a lot for both domestic (USA) and international calling to Russia, Uzbekistan, Israel, etc.
The call quality is always excellent.
Their website is great and lets you control everything you'd need from it.
They have a lot of features and keep adding new ones all the time.
Excellent customer support.
Reliable and feature reach provider - I don't think there is anyone else who is more suitable to my needs (and in my budget range).
Edit:
June 12/11
I've discovered that a simul/multi-ring is now available - what a great feature!
Oct. 11/09
Still very happy user - so far so good; I'm using call treatments now - would be even
happier if they implemented simultaneous or multi-ring feature.
Feb. 05/12
Recently i had a home network problem and Callcentric customer support helped me to resolve it very quickly. Thank you Callcentric!
Feb. 04/13
I'm using Callcentric for my primary house phone now and I'm very happy about it
and i don't need any other providers, Callcentric does it all !
Comments:
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Review by ab2844
member for 3.8 years, 5 visits, last login: 63 days ago
updated 63 days ago
- Staten Island,Richmond,NY
- $28 per month
- about 1 days
- "Call Treatments and Voice Mail notification"
- "Convenient"
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February 2013 - Just an update. Still using Callcentric for my primary house phone. No plans of changing service providers any time soon. Staff accommodating to needs.
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February 2012 - Still a customer of Callcentric. Have not had any problems with their service yet. Not sure if it is a feature of the service or not, but I almost never get any telemarketing calls on my private line. Also, I went out of country over the summer, and the company helped me setup a line abroad so that I could call it and be forwarded back to the States. Similarly, anyone who called my number in the States was forwarded to my cellphone number abroad, at no extra cost.
I'm still happy with Callcentric's features and available staff.
==
October 12- All is still great. I can always count on Callcentric to avoid telemarketers day or night with the call treatments. Never be bothered while sleeping again.
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July 15 - on top of the below:
Using Callcentric from Island Seas hotel (Bahamas) directly from my iPhone with a help of SipPhone app. Still can't believe that all my calls are rated at the same rates as from home (zero)... It's like the rest of other "all inclusive" things I have here. Life is wonderful 
==
I've been using Callcentric for about 3 years now and they have been providing a very convenient service for my needs. I'm not a telecommunications whiz, but I was able to find everything I needed right from the home screen. My favorite feature is the call treatment. I set it when I don't want to be disturbed or when I go away. I use two settings. One that forwards all my calls straight to voicemail when I go to sleep and one that forwards all my calls to my cellphone when I'm not home. I also like being notified when I have new voice messages. My phone doesn't let me know unless I go into the messaging menu, so I often miss important messages. Having them on my Callcentric home screen allows me to see and hear all of my messages as soon as they're left, and I don't even have to be home for it. Overall, I think Callcentric is a great provider of the simple things that make life just a bit easier.
Comments:
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Review by Rendering
member for 86 days, 13 visits, last login: 23 days ago
lodged 65 days ago
- Los Angeles,Los Angeles,CA
- Contract price not specified.
- "Reliable"
- "Behind the times"
- "Plan to add a sort-of IVR"
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I love callcentric. It is reliable and sounds good.
But I have to give it tough love - no IVR means it is not a top-tier residential voip provider.
But - the cc rep has said they plan to add some kind of IVR - not an IVR exactly but something along those lines. Even that sounds like a big improvement, and I have upgraded their rating (the old review was deleted for some reason, so the original rating is gone, but is is upgraded from what it was).
I look forward to this IVR-like feature and hope it will become a real IVR.
Comments:
VexorgTR
join:2012-08-27
Sheffield Lake, OH | IVR isn't all that common........ There's only a handful of Voip providers that DO have IVR... IVR was never really considered something for a residence.....
I can see that they may benefit from having it, but I'm glad that what their system DOES do, it does quite well. | |
| | Reviews:
·Callcentric
·voip.ms
| Re: IVR isn't all that common........ said by VexorgTR:There's only a handful of Voip providers that DO have IVR... IVR was never really considered something for a residence.....
I can see that they may benefit from having it, but I'm glad that what their system DOES do, it does quite well.
CC does a good job. If they added nothing to their existing setup,
they would deserve a high rating.
As you point out, like every other residential voip provider
except voip.ms and anveo (as far as I know) they did not consider,
it seems, that an IVR for residential service made any sense.
To me, that is a sad lack of vision.
That is from my perspective, and maybe most people don't care, but
I remember how, in my pre-voip days, I was irritated to no end by
the cranks and weirdos, and, in the last 10 years or so, by the
telemarketers.
I was lucky to stumble onto voip.ms, which has the most flexible
and easy to learn setup for ridding myself of the pests.
It is hard for me to understand how other voip outfits could not
have seen how useful an IVR would be, not only in pest-control but
in gracefully moving calls to the desired destination.
Maybe it is also difficult to implement, which, if that is the case,
is another feather in the cap of voip.ms. | |
| | | | | | | | | | Reviews:
·Callcentric
·voip.ms
1 edit | Re: IVR said by Gershom :But taking your points to their logical conclusion, once CallCentric has their IVR up and running, then what reason will VoIP.MS have to stay in business?
I don't see how one follows from the other. Voip.ms is a top-notch outfit, and would have every reason to stay in business whether or not its competitors add IVRs.
Because you seem to be saying that the prime directive of VoIP is having an IVR, and that little else matters.
For example, if I want relatives to be able to dial my number and get free calls to other relatives, I want them to hear a menu of choices: 1 for joe, 2 for mary, etc.
Or, as someone else mentioned, if you want a message to callers that says: enter 1 to ring through, enter 2 to go to voicemail, then you need an IVR.
How do you do those things without an IVR? You can not, as far as I can tell, or can only do it in a very kludgy sort of way. That is how powerful it is.
Yes, if you don't need it and can do with a simple callerid system, fine; but if I review a voip outfit, I will surely bear down heavily on their lack of an IVR.
If that makes me eccentric, other people can disregard my opinion. | |
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Review by amd64now
member for 6 years, 200 visits, last login: 1 days ago
updated 79 days ago
- Orleans,ON
- Contract price not specified.
- "Excellence in providing a BYOD solution to customers"
- "A little higher in costs then some BYOD providers"
- "A provider I would recommend to my Grandmother.."
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My review of Callcentric is long overdue...
I have used Callcentric over the last few years. The call quality has always been excellent. They are the only provider that I have not had to put a ticket in to support about call quality to a Canadian destination.
With the recent knowledge Canadian CNAM was supported, I had to test it out. I am impressed. Callcentric will deliver incoming Canadian CNAM from landline to your phone. They will also deliver your name you register in your account (not from your ATA) to landline. In summary, you will benefit with incoming Canadian and US CNAM lookup for free and outgoing name registered in your account. Other providers charge per call to have both or a combination of both.
My area was never supported for porting to Callcentric. I always wondered why and never bothered to ask. Recently, I decided to ask. I pm'd Iscream and asked. To my delight and Iscream's hard work, Callcentric now supports my area and many other Canadian exchanges.
Callcentric is a provider I would recommend for someone that wants to save money with being with a reliable BYOD but don't want to learn the technical details or deal with huge ATA configuration. They follow Callcentric example for their ATA and it works!.
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Review by bigpapae35
member for 10.4 years, 931 visits, last login: 4 days ago
updated 91 days ago
- New York,New York,NY
- $15 per month
- "Got 4 channels for less than 1/4th any other carrier, Great support for many configurations and ATAs, Support is fast & smart"
- "Best bang for your bucks for small business that needs multiple channels for the price of one"
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I moved to callcentric last week, after bad experience with reliability from voicepulse.
I set up service on a cisco spa8000 which has 8 fxs ports, and can handle 4 trunks groups.
I purchased one free NY DID for incoming and for outgoing $12.95 for North America 1000. Using trunk group setting in spa8000, able to set up hunt group and allow 4 voice channels.
Outgoing goes after the 1000 minutes is only 1.9 cents per minute, with no monthly fee.
Since most of my office calls are incoming calls, my monthly fee is only $12.95 for 4 channels of service.
I had no idea how to set up a trunk group, but their support was fast and friendly.
Instructions could not be easier.
Set up voice codec as g.729a which uses less bandwidth while still providing consistent good quality. Service is reliable, and I getting sub 27ms pings to their server with very little jitter.
I also just ported over my fax number from verizon and I am using callcentrics fax to email service which is running great, and I pay $1.95 monthly for that DID, Using t.38 codec and set up call treatment to let their all incoming faxes handled by callcentrics fax to email service which can handle 3 incoming channels, while still letting me have one outgoing channel for upto 4 faxes at once which is incredible. Faxing is fast and reliable. I never thought faxing over voip work reliably, but by supporting t.38 codec made all the difference.
Their website is top notch with many features, and instant fast changes.
I was unfamiliar with many of the options, and support was lightning fast at answering all my questions.
I have had voip service with voicepulse, but had bad experience with persistent unreliable service, long call initiation time, and fast busy signals. I used their service for 5 years before I finally gave up for callcentric. I never set up an ata or trunk group before, but their website has a wealth of information on how to set up 99% of the most popular voip equipment and software.
100% my recommended voip provider.
Comments:
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Review by badgett
member for 1.1 years, 6 visits, last login: 92 days ago
updated 92 days ago
- Ames,Story,IA
- Contract price not specified.
- "Sturdy Provider"
- "Except they have been flaky lately"
- "Impressive"
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A sturdy, simple provider, except that my service was wobbly during
much of October and November.
It has been fine since, so they have obviously worked to overcome
the problem.
I wish they had an IVR, since I can use them only in a secondary
role without it.
All in all however, I can recommend them; they clearly work hard
when something needs fixing, and except for the recent unpleasantness,
cc has been reliable.
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