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Callcentric page on DSLReports
Six Month Rating

Reviews:
bullet 200 reviews (161 good) (3 bad)
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Review by Mango See Profile

  • Location: www.toao.net
  • Cost Contract price not specified.
Overall "Phone numbers perform well with Asterisk"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AcroVoice
·Anveo
I've had a Callcentric account for longer than I can remember. My Callcentric DID is routed to my Asterisk server, and both Callcentric and Asterisk perform very well together. Due to personal preference, I use a (slightly) different configuration than posted in their FAQ and thought it may be worthwhile to post relevant portions of my sip.conf and extensions.conf.

; From sip.conf: Register to Callcentric, if I have only one phone number, or all my phone numbers are routed the same way.
register => 1777xxxxxxx:password@callcentric.com/1347xxxxxxx
; Incoming calls will be routed to the 1347xxxxxxx extension in the default context.

; Alternately, you may have multiple phone numbers with Callcentric and you may wish to route them in different ways. In that case I would use the following in my sip.conf:
register => 1777xxxxxxx:password@callcentric.com/callcentric
; Here is my example of how you can route Callcentric phone numbers to different extensions from within extensions.conf:
exten => callcentric,1,NoOp(Incoming Callcentric call)
same => n,GotoIf($[${REGEX("1347xxxxxxx" ${SIP_HEADER(TO)})}=1]?incoming,1347xxxxxxx,1)
same => n,GotoIf($[${REGEX("1347yyyyyyy" ${SIP_HEADER(TO)})}=1]?incoming,1347yyyyyyy,1)
same => n,Goto(incoming,default,1)

member for 6.1 years, 3682 visits, last login: a few hours ago
updated 31 days ago

Comments:

Review by PX Eliezer See Profile

  • Location: Graustark
  • Cost: $10 per month
  • Install: about 1 days
Good "Great reliability, usability, flexibility, quality, and value."
Bad "IVR would be a great addition especially for business users."
Overall "Nobody does it better...."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update January 25, 2015:
CallCentric continues to work flawlessly for my home and business.

-----

I've been using CallCentric for both my home and business for several years.

The darn thing just works, I never have to think about it.

It is very easy to set up, has great customer support, highly usable website with extensive documentation, excellent billing software, and good customer security.

I use one line with their inbound fax server, and that works well too.

Security measures include (among others) the ability to enable/disable outbound calls by country (they were first with that), and the option of IP address whitelist verification for your equipment.

There is a wide variety of inbound and outbound calling options (chosen individually) including both flat-rate and PAYG plans each way. Free unlimited DID's are even available for metro NY areas.

There are no extra fees other than NY sales tax for NY residents, and 911 fee (but with a flat-rate outbound calling plan 911 is bundled in)

Extensive support is provided for SIP URI calling, iNum, and SipBroker.

Call Treatments are easy to use and very flexible.

One limiting factor had been the lack of subaccounts, but CallCentric introduced this functionality (which they call Extensions) in May 2013. Multiple mailboxes per account also available.

CallCentric has extensive switches and interconnect facilities which they own and manage, based in New York. That's why they are so good and so reliable over the long term. However, this did lead to a series of events which caused 2 days of failure in the 2012 Hurricane Sandy disaster as multiple backup measures did not work. There are some customers who prefer good providers with multi-city remote servers instead, and certainly those customers will likely choose such providers.

My experience with CallCentric has been excellent and I highly recommend them.



member for 1.9 years, 1200 visits, last login: a few hours ago
updated 32 days ago

Comments:

VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
Reviews:
·voip.ms

I'm Happy Too

I almost think the review is a bit too glowing.

CC's had a great run post hurricane. I see many tech help posts on this board, and very few for CC... Post hurricane that is.

I think CC is on the right track and I hope their new features serve everyone well.
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: I'm Happy Too

said by VexorgTR:

I think CC is on the right track and I hope their new features serve everyone well.

I hope so too, and in any large service upgrade there are bound to be some gremlins. So I'll anticipate that in advance. If there are a couple of rough days---I say if---that would be worth it.

And---in the same sense that Han Solo said "He's only a wookie", I would of course acknowledge, "It's only VoIP".

But I depend on these guys to keep my wife happy at home, and to keep everything running at my office. I also depend on them for me to be able to receive some very crucial family phone calls.

And they don't let me down.

Review by amd64now See Profile

  • Location: Orleans,ON
  • Cost Contract price not specified.
Good "Excellence in providing a BYOD solution to customers"
Bad "A little higher in costs then some BYOD providers"
Overall "A provider I would recommend to my Grandmother.."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·Anveo
Jan 2015

I am still a happy customer of CallCentric. I maintain inbound services with them for my eastern Canada phone number and for outbound calls within Canada. The call quality is always excellent. They are not the rock bottom price for outbound calling in Canada, but when I do want to make that important call where I don't want to deal with possible call quality, I will use CallCentric.

Canadian CNAM is still working strong. Delivered everywhere I call. One specific destination I call in eastern Canada, only CallCentric delivers Canadian CNAM successfully. All others I have tried does not. I think they are using good quality outbound carriers to keep this functionality with the excellent call quality.

Again, I recommend them to anyone whom wants great quality with little fuss.
---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- --------------------------
November 2013

CallCentric is a provider that provides high call quality for a reasonable price. They have expanded their coverage in Canada covering most Canadian locations. With the release of the option of Telemarketer Block with the "press 1 to connect", they have become one of my primary providers for my usage.

I am very happy with their support. I had an issue with caller id delivery to a specific Canada cell phone provider. Instead of placing blame on my cell phone provider, they contacted the underling carrier to adjust the display to the exchange to fix the issue. Not too many voip providers would take the customer complaint to this level.

They are a high quality provider and I am more then happy to recommend them to anyone that would like a POTS quality voip provider in Canada.

---------------------------------------------------------------------------------- -------------
My review of Callcentric is long overdue...

I have used Callcentric over the last few years. The call quality has always been excellent. They are the only provider that I have not had to put a ticket in to support about call quality to a Canadian destination.

With the recent knowledge Canadian CNAM was supported, I had to test it out. I am impressed. Callcentric will deliver incoming Canadian CNAM from landline to your phone. They will also deliver your name you register in your account (not from your ATA) to landline. In summary, you will benefit with incoming Canadian and US CNAM lookup for free and outgoing name registered in your account. Other providers charge per call to have both or a combination of both.

My area was never supported for porting to Callcentric. I always wondered why and never bothered to ask. Recently, I decided to ask. I pm'd Iscream and asked. To my delight and Iscream's hard work, Callcentric now supports my area and many other Canadian exchanges.

Callcentric is a provider I would recommend for someone that wants to save money with being with a reliable BYOD but don't want to learn the technical details or deal with huge ATA configuration. They follow Callcentric example for their ATA and it works!.



member for 7.9 years, 515 visits, last login: 7 days ago
updated 32 days ago

Comments:

Review by sinjun See Profile

  • Location: Wichita,Sedgwick,KS
  • Cost Contract price not specified.
Overall "OK as a backup. Not sure if I would use it for more than that"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

My Other Reviews

·voip.ms
20141226

I continue to keep it as a backup just in case...but have not needed to use it.

Original Review

Sounds good, but expensive. No IVR so no fine control over how to handle calls. No geographical redundancy so have a slight Sandynag. Time control in call preferences is awkward, needing 7 entries when it should have needed only one if it had been properly designed. I will continue to use it as a payg backup until the money in it runs out, and decide then whether or not to renew.

member for 197 days, 3 visits, last login: 61 days ago
updated 32 days ago

Comments:

crazyk4952
Premium
join:2002-02-04
united state
kudos:1

1 recommendation

54% is a bit harsh

While you have some valid points, I do believe that a 54% rating is pretty harsh.
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Pros and Cons

Every provider has pros and cons, strengths and weaknesses.

I can make ANY provider look bad by just listing selected weaknesses and not listing their strengths, which is is exactly what has been done here.

-----

As for cost by the way, many customers do better with flat-rate outbound plans (which include 911) rather than the PAYG plan. Similarly the flat-rate inbound plans can be a good bargain for many customers especially the inbound Office plan.

wcweaver
Premium
join:2002-02-22
Fort Myers, FL

Re: Pros and Cons

+1
wideglide36

join:2003-11-08
Altoona, PA
Reviews:
·voip.ms
·Future Nine Corp..

Different view

The reviewer is most definitely entitled to his opinion of the service.

Of course my opinion would be a little different.

I would think most people would at least rate their web site much higher than 50%.

I think their website is probably the easiest to navigate than all the others. I would rate it at 150%. It really is that good.

Voip.ms which is my main provider, would come in at a distant second as far as sites are concerned.

As far as costs, sure they could probably lower them a little, but for the services they provide, it's embarrassing to even ask.

As PX said, they all have their pros and cons, but CC probably has a lot more pros.

Just my thoughts......

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·callwithus
·T-Mobile US
·localphone.com
·Google Voice
·Callcentric
·AT&T U-Verse

Re: Different view

said by wideglide36:

I think their website is probably the easiest to navigate than all the others. I would rate it at 150%. It really is that good.

This is once again an example why I would prefer not to have those rating charts.
As PX mentioned, it's just a list of negatives without one positive. And BTW, only the lack of geographical redundancy is a serious negative.
Their web site is industry standard, straight 100%. When somebody gives it a 50% mark you know that you do not even have to read the review.
ameyer

join:2015-01-27
Saint Paul, MN

Geographic Redundancy is a Problem

The support provided by Callcentric is great, and the website is one of the easiest I've used from a VoIP provider.

However, when Manhattan flooded after Hurricane Sandy, the service was completely offline for a few days. I understand this is not likely to happen again, but as I understand it, there is still no geographic redundancy.

The lack of geographic redundancy has relegated Callcentric to a backup.

Review by aatcman See Profile

  • Location: Brandywine,Prince Georges,MD
  • Cost: $6 per month
  • Install: about -1 days
Good "Real Customer Service, Just works ANYWHERE"
Bad "n/a"
Overall "I have used this service for years. Please keep up the good work!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

If you want a simple to use VOIP service, with every option you could possibly want, that will work with almost any client (hard or soft) on almost any imaginable internet connection, and provide crystal clear phone calls for very little $, this is the place...

I travel a lot in my job, overseas especially..

I wanted a cheap and inexpensive way to call home while on travel..
About 10 years ago I discovered Callcentric through a simple web search for personal VPN services..

I have used their service in at least 20 different countries and at least 120 different connections, with clients ranging from simple hard phones, wifi handset voip phones, linksys ATA's, a soft client ap on my smart phone that integrates with the smartphone dialer so I can use my same saved contacts I use for regular cellular calls when I am home, and most recently a Dect 6.0 cordless ATA solution.

Every last one of these configurations has worked very well, even in countries where dial up speeds were considered amazing....

The convenience of being able to walk into a hotel, connect my smartphone to the wifi, and instantly having us phone service available on my smartphone is amazing..

I use the pay as you go plan -- for me, it cant be beat...
I pay $5.95 per month to have a phone number -- you don't even have to pay that if you only want to dial out OR if you only want to receive calls from other people using callcentric..
Calls to US lines are currently appx 2 cents per min. If you don't use it, they don't charge you (except of course for the $5.95 to have a phone number). Period.. Calls to overseas numbers don't cost much more...

I simply forward my cell to my call centric number when I am on travel and no one can tell the difference...

Customer Service is AWESOME! This is a 5 Star company that actually cares about its customers.
Most support requests are handled in 24hours or less and most questions are already answered in the support part of their website...

All I can say is I am a happy customer.. Thanks Call Centric!!

member for 3.2 years, 8 visits, last login: 48 days ago
updated 64 days ago

Comments:
Stewart

join:2005-07-13
kudos:29

Callcentric incoming number choices

In addition to the Personal Unlimited numbers ($5.95/mo.) mentioned in the review, Callcentric offers some less expensive choices that are suitable for many applications.

For incoming usage averaging less than ~250 minutes monthly, get a Pay Per Minute number at $1.95/mo. + $0.015 per minute for incoming calls.

If you don't need to port your number, there may be a Dirt Cheap DID available in your area, offering unlimited incoming at $2.95/mo.

If you don't care where the number is (and don't need to port), e.g. you'll only be using it as a forwarding target, or your callers have nationwide calling anyhow, get a Free Phone Number, available in a few NY area codes. No monthly cost and incoming calls are free.

See »www.callcentric.com/did/ for details.

Review by EGeezer See Profile

  • Location: Mount Sterling,Madison,OH
  • Cost: $27 per month
  • Install: about 1 days
Good "Call quality, reliability, features, good value"
Bad "No phone support, live chat would be a nice addition to the support structure"
Overall "Service excellent, lots of features for the money. "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

UPDATE DECEMBER 20, 2014;
Callcentric has added 'telemarketer block' (TMB) to their feature set. With TMB, inbound callers to the numbers that you have this feature activated on will hear an automated message which will require them to press a specific key (1-9) in order to complete their call. The phone WILL NOT begin to ring, until AFTER the inbound caller has successfully pressed the requisite key on their phone.

I set up TMB in 'Call treatments', which allows me to block numbers not in my phone books. To date, it's been 100% effective in blocking robodialers.

The call attempts do, however, show up in the call logs so I can check the log for legitimate callers. The 'one time' pests I just leave alone, and if they call again they'll still have to press a number. I add persistent pests to a 'telemarketers' phone book with a call treatment that gives the caller a 'number disconnected' message. I add legitimate callers to my 'contacts' phone book that bypasses TMB.

So far, service remains solid. I do occasionally have voice echoes on calls. I haven't raised the issue with support but if it continues I will open a trouble ticket.

UPDATE JAN 10 2014:
Since my last review, Callcentric has been rock solid except for the major 2012 outage. After that outage, they credited my account based on the days they were down, something I never saw Centurylink, Sprint etc do when their lines were down.

Call quality is good. People can't tell I'm using VOIP. CC has added several features to my plan without adding cost. Presently, they have a free number porting promotion and I plan on porting my land line over as a second VOIP line and purchasing a second telephone adapter as a backup in case of a hardware failure. this will save me about $700 a year.

A nice feature is the one that forwards incoming calls to another number like a cell phone if my internet connection goes down or the Telephone adapter fails or is disconnected. This feature also lets me take my TA on the road with me to vacation homes. Calls will go to my cell phone when I'm on the road and not connected.

NOTE: If you are planning to port your land line and have a home alarm system, be sure that your alarm system will work with your TA and VOIP service, whether it's Callcentric or some other provider.

Updated JAN 26 2011

I signed up on May 15, 2009 for North America Unlimited and DID personal unlimited. The $27.40 monthly includes a $1.50 911 fee. This is a couple of bucks less than ATT Callvantage. However, price is secondary to reliability and quality to me.

I ordered the Linksys PAP2T TA after emailing the Callcentric support to verify support and recommendations. The PAP2T resides behind a NAT router and seems to have no issues with that setup.

Response time to online support questions was usually 1-3 hours and the responder addressed the questions well and accurately. It's somewhat clumsy and time consuming, however, to try to carry on an interactive conversation VIA email and online reporting. A "live chat" feature would be a welcome addition.

When the PAP2T arrived, I registered for the services. The PAP2T setup was fairly straightforward and the Callcentric documentation was accurate and essential to the setup.

Phone quality is excellent and I've had no issues with quality so far. The service has been quite stable, more so than the Road Runner connection.

911 was a problem in the beginning. The caller ID showed a different number at our 911 cal center. However, they are able to call me back automatically using the number on their display so I consider that resolved.

I contacted our local 911 administrative office for permission to test the system. Two possibly critical issues arose. On May 15, I opened trouble tickets with CallCentric to report the issues, and provided contact information to CallCentric for our local 911 administrator so they could work directly with them.

The issues were;

1) Although my complete address is reported correctly to our 911 system, the GPS coordinates sent to our 911 system shows my location approximately 850 miles away, somewhere northwest of Kansas City.

2) The ESN (Emergency Services Number) being provided to our 911 service is incorrect. The ESN is what the 911 operator uses to determine the correct police, fire and EMS to dispatch to the caller's location and this can be a critical factor in quick response or calls going to the wrong responders. .

According to Callcentric support, these issues have been forwarded to their 911 service provider as of 15 May 2009. As of this date (28 May 2009), there has been no resolution of these issues reported to me. CallCentric did update me on 22 MAY 2009 that some testing was to occur earlier that week.

The issue was ultimately resolved by Callcentric working with multiple intermediate carriers as an intermediate carrier's database issue. A check at the 911 dispatching center confirmed that have the address correctly. The location in their GIS system is within 50 feet of my home.

I recommend testing 911 to ensure the information is correct.

member for 12.5 years, 5477 visits, last login: a few hours ago
updated 68 days ago

Comments:

OptIn

@74.89.65.x

monthly cost?

Just curious what kind of services you have with CC that runs you $27 a month?
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: monthly cost?

said by OptIn :

Just curious what kind of services you have with CC that runs you $27 a month?

As he says, the North America Residential outbound, and Personal Unlimited (with DID) inbound.

That's suitable for very heavy users. Neither of those plans has a numeric cap.

The large majority of users can consider other options which can cost much less.

Especially on the Outbound plans, the 500 minute and 1000 minute packages are good (and each one includes the 911).
»www.callcentric.com/products/

EGeezer
zichrona livracha
Premium
join:2002-08-04
Midwest
kudos:8
Reviews:
·Callcentric
Actually, it's $31 a month now. I have unlimited service with two inbound DIDs. I added a second line. I now have my Columbus Ohio line as well as my local home line with CC.
--
"Apparently you can’t hack into a government supercomputer and try and buy uranium without the Department of Homeland Security tattling to your mother."
-- Sheldon Cooper
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7

Re: monthly cost?

How many outbound minutes do you use a month?

Depending on need, the 500 minute or 1000 minute outbound plans may save you money over the fully unlimited outbound.

dhughes248

@108.56.138.x

North American Numbering Plan

I have been a loyal CC member for many years and it always performs flawlessly. I use it as one of my lines on my great OBIHAI 201 and never a hiccup. I utilize their free New York DID as an incoming fax line which I consider off the wall..... Always prompt customer service. However, I wish they would include area codes for Guam and the CNMI (Saipan) as regular US calls as Verizon ad other major carriers. They are part of the U.S. and can be directly dialed with 1+ - but are considered as International. Finally, I wish the Philippines could be one of the anointed countries for special callin g plans and or DIDs. But, I can only assume it is because of government greed there and lack of competition.
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: North American Numbering Plan

The North American dialing plan includes many countries (US, Canada, Jamaica, Dominican Republic, Bermuda, Bahamas, etc).

The fact of 1+ dialing does not make it a domestic call.

US areas within the North American Dialing Plan include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands.

These areas are NOT considered domestic US calls by VoIP companies with the sometimes exception of Puerto Rico.

And the same applies to most US POTS companies and US mobile (cellular) companies.

Simply put, it costs a certain amount of money for ANY mainstream VoIP company to place calls to Guam and so forth. No one is giving any special breaks to the VoIP companies in this regard.

Verizon POTS may consider Guam as a domestic call, but Verizon Wireless does not....

And the Philippines has been a sovereign country for a long time.

dhughes

@108.56.138.x

Re: North American Numbering Plan

all you're saying is correct.however it is a choice of wireless and voip companies how they build their calls. Personally, it would seem to me that a company like Verizon or AT&T which charge different prices based on whether you are on landline or mobile it just profiteering. Their calls are routed over their same networks.....it's our country have nothing to do with calling agreements. examples are callcentric and other VoIP companies have programs to where you can call many countries at a flat rate, especially in Europe and places like Hong Kong. Long distance is nothing but a come up to you now. I can remember growing up in Arkansas when it was long distance from our town to the next town 12 miles away. But, that next town which is about 15 miles away from Little Rock good call Little Rock without long distance costs. in those days it cost more to call Little Rockthan New York City...because ofLata regulations the phone companies concocted. I'm sixty six years old spent 40 years in the newspaper business, spending a good part of that time covering the telco business. I don't know how old you are, but there was a time phone companies charge extra for touchtone despite the fact it save them money. they charge for call waiting, voicemail any kind of service that you want.this is despite the fact it was all done by computer. Right now when Verizon install FiOS they rip out the copper......but I can't complain because I have 75 and 75 rock solid Internet for a pittance. my landlinecost through cc is less than 10 bucks a month for three lines and when I need to call the Philippines its only 12 cents a minute. if I had a regular landline I would pay for that service and long distance service for a lot more money. Thank You Internet and voip....
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

2 edits

Re: The silly season

Your further comments have precious little if anything to do with CallCentric, which was nominally the subject of the review.

No other VoIP company AFAIK considers Guam as a US domestic destination, so I don't see why you would expect CallCentric to do so.

I am hard pressed to think of a more esoteric or irrelevant topic, or a more unfair and unrealistic expectation.

Review by garys_2k See Profile

  • Location: Farmington,Oakland,MI
  • Cost: $6 per month (month by month)
  • Install: about 1 days
Good "Call quality, service response, prices, call treatments"
Bad "None so far"
Overall "Way to go! Still thumbs up after DDoS and Sandy."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update Dec-2014
Still works great, still boring without drama or wondering if it will work, still loving the call treatments and telemarketer block, still enjoying the lack of issues. Still a 5/5 score.

Update Mar-2014
No issues, still great service, just to update the cost downward since we're on PAYGo and we're not using the phone so much.

Update Sep-2013
Excellent service, as expected, ever since the Hurricane Sandy incident. They've added some major new features, no cost increases, and reliability has been back to 100%. It's been many months since they've had problems and I don't even give my phone service a second thought. I still continue to HIGHLY recommend them!

Update Nov-2012:
Callcentric withstood some major challenges over the past 60 days, a blistering DDoS attack on their border controllers and a complete loss of power at their data center as a result of hurricane Sandy's flooding.

They managed the DDoS attack by adding hardware and new gateways (based on ports communicated via SRV records) as the attack proceeded. I was able to maintain service by registering with Callwithus, a competitor, and having inbound calls sip-forwarded there. I used Callwithus as an outbound provider during that time, as they allow the user to set their outbound CID. I set mine to my number registered as my DID line at Callcentric and inbound and outbound calling was back to normal.

The data center power outage was more problematic. Service and their websites were down for about four days -- I could still make calls via Callwithus but no incoming calls could be received. I'm willing to cut them slack from this 100 year event (more likely a 200+ year event), so while inconvenient (this is a home phone, backed up with cell phones) it didn't cause any lasting issues.

Update May-2012:
Still the very best choice (IMHO) for home VOIP I've heard of. I wish I'd started with CC to begin with, no regrets at all. Crystal clear, totally reliable and plenty of flexibility.

Update 1-Aug-2011:
This is getting boring, but that's in a really good way! I recently used the call treatments (sort of a small scale PBX-ish thing) to reroute some incoming calls from a particular number -- it worked great! This also diverts all incoming toll-free calls to voice mail.

So, another bunch of months and still nothing ugly. The 5/5 rating remains...

Update 10-March-2011:
Awesome provider, that's all I can say. NO issues,ever, improved features and totally reliable. Again, the wife no longer has to wonder how the calls will go through, they just DO. I have honestly forgotten that, when the phone rings, that the Internet is involved.

Still impressed with their almost complete lack of "issues" entries in the VOIP Tech Chat forum. Some providers seem to make up most of the posts dealing with "Incoming Calls Ring Busy" or "Which Server Should I Use Now?" type of issues. We needed a no-drama, will work like a telephone provider and absolutely have that with Callcentric.

Update 9-Dec-2010:
Still no issues, Wife Acceptance Factor is high. She has reported OCCASIONAL audio glitches but nothing that has interrupted a conversation. The phone just works, no drama, and we're enjoying the quality. I did drop the Dirt Cheap DID I'd kept as a backup incoming number, but not because of service issues. It's still GREAT!
---------------------------------------------------------------------------------- ---------------------------------

My port out from Future Nine was scheduled for 1-Nov-10 and it took place right on schedule. Call treatments have been great to cut out most all of the political BS calls we've been getting, and the phone book feature allows me to CNAM to the cell phone calls we get.

CC's reputation is about the best there is, it's not THE least expensive but certainly in the running (top few). For my use, about 400 minutes in and out per month, it's a wonderful deal.

I'll be back with an update after a few more weeks, but having seen all of the other reviews and forum posts about CC I strongly suspect I'll have a very smooth ride.

member for 10.8 years, 3836 visits, last login: a few hours ago
updated 84 days ago

Comments:

Review by punkinduster See Profile

  • Location: Denver,Lancaster,PA
  • Cost: $5 per month (month by month)
  • Install: about 1 days
Good "Much cheaper with more features compared to POTS"
Bad "Like all VOIP you are at the mercy of your ISP"
Overall "Best provider for my money"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

4/16/10 I have been with CallCentric for a couple of years now and I am very pleased that I left Vonage. The call quality and reliability has been better and at worst just as good as my five years with Vonage. The monthly cost in my case has been substantially less since I have a (Cheaper than Dirt) DID unlimited incoming calls along with pay as you go out bound calls. We don't use the phone a lot but it sure sounds much better than cell phone technology. Also the price for their service hasn't changed a dime. No added extra fees!

4/16/11 Just an update to say I'm still happy with the service and enjoy spending the money saved on other things....

11/15/12 We are still enjoying CallCentric's easy to use web site and a Cheaper than Dirt DID. Unlimited incoming calls for less than $3. A recent attack caused some issues for a few weeks but they are back on track as good or better than before. Solid performance and great sound.

12/13/13 Still a happy camper after 5 years of their service. Thanks CC!

11/29/14 I am so spoiled now with the extra features using voip that I wonder why others don't try it. I don't get any more telemarketer calls or late night calls after we are asleep. CallCentric is easy to use to block those unwanted calls.

member for 10.7 years, 3153 visits, last login: a few hours ago
updated 89 days ago

Comments:

Review by russb52 See Profile

  • Location: Port Orchard,Kitsap,WA
  • Cost: $3 per month
  • Install: about 1 days
Good "Callcentric has saved me a lot of money over the last couple years"
Bad "Please get a west coast server for customer who live west of the rockies"
Overall "I am very happy with them"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·PHONE POWER
I am very happy with callcentric and their awesome service. They are saving me $30 - $40 a month maybe more and if I add that up over almost 2 years that's a lot of money. I have 2 VOIP Providers callcentric and Phonepower and I like them both. I use callcentric to make international calls.

My wife came to the U.S. in 1991 she is originally from the Philippines. She still has family back there although half of her family lives in the U.S. My mother-in-law lived in the U.S. for 26 years and 2 years ago at age 77 decided to move back to the Philippines to live out the rest of her years. Then came the problem, my wife likes to call her mom a lot but the Phone cards from the asian store are a rippoff and would say 100 minutes for $5 but you only get 20 min. We tried localphone, rebtel, and youtelo and they were better than the phone cards but were still at 11 cents a minute it would add up fast and I found myself paying $40 a month.

I searched for a solution and found callcentric's “IP Freedom “ account which is FREE. I own a lot of SPA 2102's so I created an account and configured 2 SPA's one for us here and one for my mother-in-law in the Philippines. We sent it to her with instructions on how to set it up and it works great. My mother-in law has dsl thru PLDT 1 Mbt down 250 Kbt up and voice quality is great. Since then we have sent two other configured SPA's to the Philippines to her sisters. One works, the other sister is using Globe dsl and can't get it to work.

My wife has 4 siblings in the U.S. and we sent configured SPA's to all of them. I also got my mother-in-law a NY DID that callcentric offers at NO CHARGE so all of us can call her on our cell phones. I feel grateful to callcentric for giving us this service for free. I put money on my mother-in-laws account so she can call any U.S. number and told her to please use it so callcentric can make a little money. She uses about $3 a month.

I can only think of two things Callcentric can improve on :

1. Get a west coast server for customers that live west of the rockies. I live near Seattle and the ping times to callcenteric can be between 70-110ms. Other voip companies have multiple severs. As a matter of fact my ping time to ViaTalk (a New York Company) are only 18ms at lightspeed.vtoc.net

2. The woman's voice used in announcements and voice-mail is pleasant but amateur sounding. I wonder if callcentric, instead of hiring a professional voice person just used an employee with a nice sounding voice. Her voice is ok but not professional or business-like in my opinion.

To wrap up this review callcentric is great and has lots of features great voice quality I highly reccomend.

member for 1.1 years, 77 visits, last login: 100 days ago
lodged 150 days ago

Comments:

Review by bblesse See Profile

  • Location: USA
  • Cost Contract price not specified.
Good "ymmv"
Bad "Expensive service for things I do not need"
Overall "Expensive service for things I do not need, ymmv"
Value for money:
(ratings below consensus)

My Other Reviews

·voip.ms
Callcentric is a reliable service and calls made with it usually sound as good as voip gets. Its confirm by entering '1' for simultaneous calls is excellent, and the 'enter 1 to continue' is an effective telemarketer stopper.

The problem for me is that it is too expensive for what you get. Some numbers were gone over in a recent thread and they sound about right to me when I consider how much more I pay to Callcentric compared to what I pay to Voip.ms.

Offhand, CC is about twice as expensive for me as Voip.ms, and the supposed extras that you get in CC don't cut the mustard. Some of the things mentioned in the thread were:

Free NY City DID: I don't know anybody in NYC and have no use for a DID there.

Dirt Cheap DIDs: They do not have any where I would want them and I do not need more than the 1 DID I have in any case.

Americans at the support desk: I prefer to use the form to report problems and do not care if the person on the other end has an accent, as long as he knows his stuff and can type reasonably clear English.

The one-minute charge interval rather than a six-second charge interval does not make any difference to an average user: It makes a difference to me, since probably 40 percent or more of my calls are less than a minute long.

What CC does not have is an IVR, and its call treatments are clumsy.

member for 181 days, 5 visits, last login: 153 days ago
updated 180 days ago

Comments:

crazyk4952
Premium
join:2002-02-04
united state
kudos:1
Reviews:
·CircleNet
·CenturyLink
·Vitelity VOIP

1 recommendation

Here we go again....

Why does it seem that most of the poor ratings for Callcentric come from people that are new to DSLReports? Also, they seem to only compare Callcentric to voip.ms. Why? There are MANY other voip companies.

OP's main issue seems to be price. So, why not compare Callcentric to someone like Localphone? They are even cheaper than voip.ms. In fact, perhaps OP needs to write a negative review of voip.ms since their rates are twice of Localphone!!
/scarcasm
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: Here we go again....


Voip.MS office in Mexico
said by crazyk4952:

Why does it seem that most of the poor ratings for Callcentric come from people that are new to DSLReports? Also, they seem to only compare Callcentric to voip.ms. Why? There are MANY other voip companies.

OP's main issue seems to be price. So, why not compare Callcentric to someone like Localphone? They are even cheaper than voip.ms. In fact, perhaps OP needs to write a negative review of voip.ms since their rates are twice of Localphone!!
/scarcasm

Excellent points!

But you forgot one:

These drive-by reviews (set in a universe populated only by CallCentric, Voip.MS, and sometimes Anveo) invariably come on a weekend. Holiday weekends are even better.

As you say, Voip.MS is very expensive compared to Localphone, Vestalink, and some other providers. So maybe there should be some reviews highlighting that Voip.MS is very expensive.

As it happens, however, it all depends on usage.

CallCentric has outbound calling packages (such as 500 minute and 1000 minute, with 911 cost included). Voip.MS does not, it is strictly PAYG. Thus for some users CallCentric will be cheaper and Voip.MS will be more expensive.

There is no doubt that Voip.MS has some price advantage in Canada. Being that Canada is only 1/10 of the North American market, though....

Voip.MS is also able to keep costs down by running some operations in Mexico's Yucatan peninsula. The company name in Mexico is Intercan Holdings S.A. de C.V.
OzarkEdge

join:2014-02-23
USA

Re: Here we go again....

said by PX Eliezer:

Voip.MS is also able to keep costs down by running some operations in Mexico's Yucatan peninsula. The company name in Mexico is Intercan Holdings S.A. de C.V.

Is their affiliation with Mexico such a bad thing? I wonder if you would be less fond of CC if they were not located in your Northeast backyard.

OE
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: Here we go again....

said by OzarkEdge:

said by PX Eliezer:

Voip.MS is also able to keep costs down by running some operations in Mexico's Yucatan peninsula. The company name in Mexico is Intercan Holdings S.A. de C.V.

Is their affiliation with Mexico such a bad thing? I wonder if you would be less fond of CC if they were not located in your Northeast backyard.

1) I'd be just as happy if CallCentric were in Tallahassee or Toronto, Salt Lake City or Saskatoon.

2) That Voip.MS have extensive ops in Mexico is directly related to the issue of lower costs, which is always highlighted by their advocates. So it's fair comment.

-----

I have no problem with sincere, legitimate reviews, and I'll leave it there.
bblesse

join:2014-08-29
USA
Reviews:
·voip.ms
·Callcentric

Re: Here we go again....

said by PX Eliezer:

2) That Voip.MS have extensive ops in Mexico is directly related to the issue of lower costs, which is always highlighted by their advocates. So it's fair comment.

You say it is 'fair comment' to tell us that they have a Mexican affiliation, as if having that means something bad. You even included a picture as if we are supposed to be shocked.

Red Hazard
Premium
join:2012-07-21
O Fallon, IL
Thanks PX. When my VOIPo contract expires and switches to $15/mo despite my low usage, I'll be looking for a new ITSP. ONE consideration will be their footprint in the USA.
MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:4
That picture isn't really appropriate and it feels a bit creepy. To make things clear, only a small part of our technical support staff is located in Mexico, to help keep costs down for the responsive technical support with such a low price, and so that we can position ourself in a very aggressive market. We have a big presence within the latin american market and half of that Mexico team consists of expatriates (Canadian and American folks running the show).

Carriers, contracts, sellers, switches, data centers, management, company headquarters, and more, are all located in the USA and Canada. North American people and companies are pocketing the profit and paying respective taxes to USA (USAF) and Canada. We aren't an offshore company. Hope that helps.

PS: The computer you're using to post this is probably made in Taiwan or China. Cheers
--
Martin - VoiP.ms

crazyk4952
Premium
join:2002-02-04
united state
kudos:1
Reviews:
·CircleNet
·CenturyLink
·Vitelity VOIP
Just to clarify, I do not want to sound like I think there is something wrong with voip.ms or Localphone. Callcentric, voip.ms and Localphone all provide good service.

It's nice that the voip market is competitive which is very good for us customers. There are many providers with different prices, features, and levels of support. It's great that we have so many choices and can pick the right provider for our needs.
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: Here we go again....

said by crazyk4952:

....Callcentric, voip.ms and Localphone all provide good service.

It's nice that the voip market is competitive which is very good for us customers....

Agreed, which is why reviews such as this one are not particularly helpful and are actually damaging to the competitor that is ostensibly being praised.
OzarkEdge

join:2014-02-23
USA
said by crazyk4952:

Why does it seem that most of the poor ratings for Callcentric come from people that are new to DSLReports?

In the OP's defense, his CC observations do not appear to be false or unqualified; and, the DSLR 'system' pesters new members to review something/anything, no matter your qualifications or bias.

These reviews are no different than any other forum post... you have to discover the facts and draw your own conclusions over time.

OE
bblesse

join:2014-08-29
USA
Reviews:
·voip.ms
·Callcentric
:OP's main issue seems to be price.

Not at all. Did you not read what I said: 'it is too expensive for what you get'?

I want reliability and decent sound first of all, then the bells and whistles like IVR and sophisticated call-handling. Then price. Callcentric is ok for reliability and sound, but the rest of what it offers for the most part falls behind Voip.ms, and is not worth the money when somebody like Voip.ms is around.
wideglide36

join:2003-11-08
Altoona, PA
Reviews:
·voip.ms
·Future Nine Corp..

Call off the dogs

I agree with OE.

I see nothing wrong with what the OP wrote and I'm a fan of Callcentric's.

It seems like as soon as you write anything negative at all about any of the favorite providers discussed on here, that the dogs are unleashed.

What does it matter how long you have been a member on here? I've been a member here for ten years and my thoughts or personal reviews should have no more merit than a member who signed up yesterday. Now, I realize that there are those who just sign up to trash a competitor or are just a disgruntled customer, but that surely isn't the case very often. I really doubt it's the case with the OP.

In my case, I share the OP's view when it comes to costs at CC vs Voip.ms. CC is almost twice as much as Voip.ms, so Voip.ms is my main provider. Everyone's case is different though, and some folks might find that CC is cheaper for their needs.

As far as where an outfit is based? I really don't care if they're based in the trunk of a car in Madagascar as long as it works.

CC vs Voip.ms is a pretty tough call in a lot of areas.

Callcentric sure has a perdy website though.......................
Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:15
Reviews:
·Callcentric
·AcroVoice
·Anveo

2 recommendations

Re: Call off the dogs

said by wideglide36:

Now, I realize that there are those who just sign up to trash

That's what some of the posters in this thread believe.

There are a handful of uncharacteristically poor reviews for Callcentric, left by a new user who rarely if ever returns to the forum, and who complains about Callcentric's lack of IVR. In most cases, the same reviewer leaves a perfect review for VoIP.ms.

While theoretically possible, it is unlikely that so many new users have the exact same opinion.
CatsEyeX

join:2014-08-20
Alton, IL

Happy with Callcentric

I have only had Callcentric for a few weeks now, but other than my account getting flagged for fraud every time I tried to add a credit card or add money to my balance, I have been very happy with the service.

They were able to port phone numbers from Twilio for me and they are the first company which has ever been successful in doing that. The two others that I tried, Google Voice and Ring.to failed in porting. GV won't even try to port from Twilio.

I particularly love the telemarketer block. I know that something similar could be done with an IVR setup, but can an IVR tell the caller to push a random number between 1 and 9 like the telemarketer block at Callcentric will?