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Callcentric page on DSLReports
Six Month Rating

Reviews:
bullet 197 reviews (159 good) (3 bad)
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Review by Chuck66 See Profile

  • Location: Mount Royal,Gloucester,NJ
  • Cost: $3 per month
Good "Extremely Cheap"
Bad "Sometimes call quality suffers"
Overall "Pretty happy with new provider"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
I switched from VoipO. I was happy with their service, I was just looking for something cheaper since we rarely use the phone.
Overall very happy with the switch. I saving a significance amount of money with the pay as you go plan.

member for 10.3 years, 2001 visits, last login: a few hours ago
lodged a few hours ago

Comments:






Review by aldo See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Good sound, almost always works"
Bad "No IVR, clumsy call handling, expensive"
Overall "Clumsy, expensive"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
They can't reliably route calls: An IVR is necessary to route calls the way I want them routed and Callcentric has no IVR. Their Call Treatments are simplistic compared to Voip.Ms.

Their tech support can't provide proper support: They cant support something their company does not have.

Value for money is not so good: Both Voip.Ms and Anveo have figured out how to do what I need and have been offering it for years.

Another problem for me is that they are a bit pricey: 1.98 cents per minute to call out, $3.95 to setup up a DID, $1.95 per month to maintain the DID.

member for 355 days, 6 visits, last login: 21 days ago
updated 12 days ago

Comments:
PX Eliezer
Morrow Project fan
Premium
join:2013-03-10
Outland
kudos:5
Reviews:
·Optimum Voice
·callwithus
·Callcentric

1 edit

Outbound calling plans and IVR

You commented: [A smaller problem for me is that they are a bit pricey....]

Many/most customers can benefit from their 500 minute and 1000 minute outbound calling plans, which also bundle in the 911 cost.

As for the IVR, this will indeed be a useful and formidable feature when they finish their meticulous development and testing. You are quite right about that.

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·T-Mobile US
·callwithus
·localphone.com
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com

Re: Outbound calling plans and IVR

While CC is a bit pricey indeed but one thing which has to be considered is the flexibility of plans. It gives you a wide variety of pricing options, more than some other providers. Also, you do not have to use CC exclusively. GV, Localphone and others can be used for a part of your outgoing calls, or providers like Alcazar for toll free calling.
rblizz

join:2001-12-16
North Richland Hills, TX
Gee, another CallCentric is "okay ... but" review by a new guy who's only other review is 100% for voip.ms. Boy, I've never seen that pattern before.

Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
Antar
kudos:4
Reviews:
·Anveo
·voip.ms
·callwithus
·Callcentric

You have got it wrong!

A smaller problem for me is that they are a bit pricey: $00.198 per minute to call out

Their rate is NOT $00.198 per minute, it's $0.0198 per minute.
--
My VoIP News
PX Eliezer
Morrow Project fan
Premium
join:2013-03-10
Outland
kudos:5

Re: You have got it wrong!

Good pickup Arne!
slyphoxj

join:2002-06-23
Brook Park, OH
Reviews:
·ObiVoice
·WOW Internet and..
·magicjack.com
·Callcentric

You can fudge an IVR if you have an Obi device

If you have an Obi device (or maybe another ATA that has the capability to register to more than one VoIP provider at the same time), you can go into the Callcentric portal and create a second sub-account (extension). You can then setup a second SP slot on your Obi device (Obi100/Obi110/Obi202/Obi200/etc.) to log into Callcentric using the sub-account's SIP credentials. You would then setup the second SP's InboundCallRoute to send all incoming calls to the Obi Auto Attendant.

Then go into your Callcentric account and add a Call Treatment to route any caller not in your Phone Book to the second sub-account (extension). Then go to obitalk.com and bring up the page where you setup/config your Obi. Then go to Voice Service -> Auto Attendant and clear the NumberOnNoInput field, then save this change.

Voila... you've now got a telemarketing robocall blocker that will allow a human dialer to press 1 to get though to ring the phone(s) connected to your Obi but will hang up if 1 isn't pressed after a few seconds. And your phones will just simply ring if anyone in your Phone Book calls- they won't get the Auto Attendant.

EDIT: I should add that this is just simply a workaround until Callcentric gets their IVR up and going, hopefully soon. The downside to this is that I had to boot Google Voice off of the SP1 slot on my Obi110. Also, the Obi Auto Attendant has an issue with passing calls from anonymous callers after they press 1- my Obi110 hangs up when I pick up the phone.
Livadia

join:2007-12-18
Canada

On blocking telemarketers

It seems Callcentric provides the option for requesting the caller to press '1' before the call is accepted. Look at the 'Call Treatments' then select the 'Simultaneous Ringing'.

I have not tried it, though.
PX Eliezer
Morrow Project fan
Premium
join:2013-03-10
Outland
kudos:5
Reviews:
·Optimum Voice
·callwithus
·Callcentric

1 recommendation

Rabbit season, Duck season, Silly season.

said by aldo:

They can't reliably route calls: An IVR is necessary to route calls the way I want them routed and Callcentric has no IVR.

Reliability and having an IVR are two different issues. And CallCentric is far, far from the only VoIP provider that does not yet have an IVR.

said by aldo:

Their tech support can't provide proper support: They cant support something their company does not have.

Their tech support is outstanding. That they may not have a feature you want is a different issue.

said by aldo:

Value for money is not so good: Both Voip.Ms and Anveo have figured out how to do what I need and have been offering it for years.

You first posted your negative review of CC almost a year ago. Because other providers meet your needs better, why are you still using CallCentric?

And IF you are NOT still using CallCentric, then you should not be posting an updated review.

Is there some flaw in my logic?

said by aldo:

Another problem for me is that they are a bit pricey: 1.98 cents per minute to call out, $3.95 to setup up a DID, $1.95 per month to maintain the DID.

They have a variety of inbound plans (even including free numbers) and a variety of outbound plans. The 1.98 cents is a PAYG rate whereas most users will find their 500 or 1000 minute outbound plans (which also include 911) to be more economical. (Voip.MS has no outbound calling bundles, totally PAYG).

But you are right, Voip.MS has some very cheap rates. Partly they achieve that by providing some tech support from Merida, Yucatan, Mexico.
Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12
Reviews:
·Callcentric
·Anveo
·Shaw
·AcroVoice

1 recommendation

Suspicious review

1) Some months ago, an individual or individuals posted a large number of similarly-worded reviews, praising VoIP.ms, and denouncing Callcentric.

2) The reviews were so similar that the moderators removed the majority of them.

3) The user aldo See Profile posted reviews with similar language to 1) in September, but with an 83% rating for Callcentric - thereby avoiding having the reviews removed.

4) aldo has now lowered the Callcentric review's score to 58%, even though in November 2013, Callcentric released the Telemarketer Block feature that performs to his specifications.

Clearly, this user's reviews are not genuine. If they were, the individual would have increased his scores when the feature he wanted was released, not decreased them.

Review by batfell See Profile

  • Location: Ann Arbor,Washtenaw,MI
  • Cost Contract price not specified.
Bad "Simplistic, expensive"
Overall "There are better yet cheaper voip providers"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
2014 08 02
Not much to change. They are ok but charge too much for what they provide.

2013 05 31
I am glad to say that CC is getting out of the doldrums and has put in sub-accounts, and they say they are working on an IVR of some sort. Good for them.

If they keep this up, I may consider using them for more than a backup.

Update 2012 12 24
Callcentric continues to be reliable and to sound good. I use it for
occasional outgoing calls, and as a backup if my main vosp, voip.ms,
should fail, which hasn't yet happened.

But every year that goes by shows Callcentric looking clunkier and
stodgier, with its poor call-handling, and that it is unlikely to
change any time soon.

Update 2012 05 23
Callcentric continues to be a decent service, but one that is kind
of clunky and simple-minded. The website has gotten better, though.

I use it for a backup, which I never need, but I have a few dollars
in it so might as well keep the credentials.

Original Review
I have been trying Callcentric as a second line for a few months and
it is not bad but nothing to write home about.

It is like a slightly shabby corner store that has the basic food -
the milk, bread, etc., but that you do not go to unless you ran
out of something at the last minute and can not get to the super
market.

The website is pretty good, and suited to the features it offers.

The features are the problem. CC does a basic job and even has
disa and callback.

What it does not have, or has in an inferior way are:

Simplistic callerid processing. I would have to spend all
day setting up the callerid routing that I can do within minutes
using Voipo, Voip.ms, or Anveo.

No IVR. An amazing lack. Even 2 years ago, the lack of an
IVR would not condemn a voip provider to the second-tier category,
but not having one at this point in voip development marks CC as
fit only for the most undemanding users.

And when I say 'IVR', I am including the call flow processing
that goes with it, things like a time condition, another IVR, call
forwarding, sip url, ring group, etc.

CC has some of these, usually in a rudimentary form compared
to the three voip providers mentioned above.

Its calling rates and monthly DID charge are rather expensive. On
the other hand, it allows you to set up a free account and then
call CC to CC for no charge.

If you are someone who will never grow out of a simplistic voip
provider, then CC is for you; if you are someone who will grow out
of that and will grow into a provider with up-to-date features, then
give CC a pass.



member for 2.4 years, 13 visits, last login: 26 days ago
updated 12 days ago

Comments:
PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

1 recommendation

Hmmmm.

I have used around 10-12 providers and consider myself pretty experienced in VoIP.

There is no doubt that if you need IVR or subaccounts, then CC is not for you.

But aside from that, they are a very complete provider, known for high reliability and great customer service.

For most purposes, I much prefer the CallCentric dashboard to that of Voip.MS

For example, I can one-click from the list of received calls to create a pre-populated phone book entry, or create a pre-populated call treatment.

After you posted your review, CallCentric introduced additional outbound calling plans. They are [not] the cheapest provider, they do not intend to be, but they are competitive and they give fine service.

Review by edsmith See Profile

  • Location: Cordova,Walker,AL
  • Cost Contract price not specified.
Good "No Problems"
Bad "Expensive"
Overall "Is it Worth it?"
Value for money:
(ratings below consensus)

My Other Reviews

·voip.ms
Callcentric does a good job for me but it is a bit expensive. If I make or receive no calls in a month, I still have to pay $1.95 to keep the DID and $1.50 for 911. That's $3.45 just to keep things going.

If I make a call, it is 1.98 cents per minute. If I receive a call, it is 1.5 cents per minute.

Compare that with Voip.MS, which charges $1.00 to keep the DID and $1.50 for 911. That adds up to $2.50 per month, a savings of $1.45 per month over Callcentric.

And calling out using Voip.MS is 1 cent per minute, and the same for incoming calls.

And Callcentric charges by the minute, so if I make a 30-second call, I am charged for a full minute or 1.98 cents. Voip.MS charges in 6-second increments, so for the 30-second call I would be charged for half a minute or one-half of a cent. Since most of the calls I make are less than a minute in length, the difference per month is pretty large.

Is Callcentric worth what it costs? I'm not sure it is.

member for 1.7 years, 6 visits, last login: 39 days ago
updated 12 days ago

Comments:
PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

Tangled web

You've mentioned several providers in your CallCentric review:

voip.ms
anveo
voipo
callcentric

And simultaneously posted a glowing review of Voip.MS

---------------------------------------------

The truth is that all providers have pros and cons.

Voip.MS seems to have many issues lately with inbound calls and with servers. Also, Voip.MS has no flat-rate outbound calling plans or inbound fax server, CallCentric has both.

Anveo is very confusing in the opinion of many people, both in terms of their service plans and in terms of how to use it.

Voipo is a fine company, but they are not big on call treatments, and they are not BYOD friendly at all. I can't see how you would compare them to CallCentric, they are very different products.

CallCentric in many ways is easier to use than Voip.MS. For example, I can take a call that's listed on the list of 40 most recent incoming calls, and with a couple of clicks make a phonebook entry or create a call treatment. I can't do that with Voip.MS, everything is much more cumbersome with them.

And CallCentric's call forwarding is better than Voip.MS's when it comes to cellphones, because CallCentric has a "press 1 to answer" feature that Voip.MS lacks even though many Voip.MS customers have long asked for it, and it's been on the VMS project list for over a year. This should be especially important to you in Alabama where there are so many Mobile phones....

CallCentric also provides many free services, and easily handles free calls between customers. I can't say that of Voip.MS. And as noted, by using CallCentric outbound calling plans, the price for CC compared to Voip.MS is quite similar in the US market.

As I see it, Voip.MS has three advantages for those who need it:

a) Cheaper in the Canadian outbound market.
b) IVR.
c) Subaccounts.

But CallCentric has a great deal to offer as well, and in many ways is superior. Many things that Voip.MS has were developed at CallCentric first, such as the country-by-country security settings. And CC has auto-refill options and many other features that Voip.MS lacks.
Expand your moderator at work
nitzan
Premium,VIP
join:2008-02-27
kudos:8

Ridiculous.

I don't know if it's the fault of GV+Obihai going mainstream, or perhaps Localphone and other bottom-of-the-barrel providers, but it seems like some people expect providers to work for free these days. Look- you can't have it both ways - either you pay for quality service and support, or you don't get it. You can't judge a quality provider by price alone, especially not when the difference is less than the cost of a Starbucks.

Providers need to get paid or they go out of business - that simple. CallCentric wasn't "expensive" a few years ago - so why is it now? the race to the bottom isn't good for providers, but it isn't good for consumers either because no provider can offer quality and support at bottom-barrel prices.

Review by fizzboz See Profile

  • Location: Park,Gove,KS
  • Cost Contract price not specified.
Overall "Clumsy, lacking in important basics"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

My Other Reviews

·voip.ms
update on july 20
Callcentric is still usable as a backup service, but it just does not have some of the things I think of as essential in a voip service, such as an IVR and an easy-to-use way to route incoming calls.

For example, with Voip.ms, I can specify that calls from certain incoming numbers be answered until 4pm, and for others until 8pm, and for others at any time, and I can do it with just a few entries.

With Callcentric, I would have to have 21 call treatments, 7 for each group of numbers. And if, for example, I want to have other kinds of routing for weekends, it would mean 42 call treatments. Very inadequate.

And Callcentric has no IVR. With Voip.ms, I am able to allow family and friends easy and cheap phone access to one another without them even needing voip.

Reliability is not so good: no IVR means callers can not reliably connect. Absurdly complex call treatments leave too much room for error - poor reliability.

Tech support is not so great either: You complain about missing features and they say they cant do anything about it.

Not so good value for money: with Voip.ms and Anveo running the pants off Callcentric as far as IVR and call routing, what value? And it costs more! Stay away is my advice.

A Long Time Ago

Pretty good. The service seems solid. It is a clumsy, limited kind of
service as far as features go. Maybe the addition of sub-accounts
will make it more attractive.

I do not like the lack of redundant servers, geographically
separated, and really do not like the attitude that Callcentric
knows best that showed up after the hurricane in October.

It is not just that their setup is difficult, as I understand it, to replicate
at several locations, but that their attitude, as expressed on this forum,
is that such redundancy is not even needed.

The bit about 'such a storm will only happen once in 100 years'
does not give me a warm and fuzzy feeling about the resilience of
a voip provider with its servers in one place.

member for 2.5 years, 20 visits, last login: 39 days ago
updated 12 days ago

Comments:

Review by sinjun See Profile

  • Location: Wichita,Sedgwick,KS
  • Cost Contract price not specified.
Overall "OK as a backup. Not sure if I would use it for more than that"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

Sounds good, but expensive. No IVR so no fine control over how to handle calls. No geographical redundancy so have a slight Sandynag. Time control in call preferences is awkward, needing 7 entries when it should have needed only one if it had been properly designed. I will continue to use it as a payg backup until the money in it runs out, and decide then whether or not to renew.

member for 15 days, 1 visits, last login: 13 days ago
updated 13 days ago

Comments:

crazyk4952
Premium
join:2002-02-04
united state
kudos:1

1 recommendation

54% is a bit harsh

While you have some valid points, I do believe that a 54% rating is pretty harsh.
PX Eliezer
Morrow Project fan
Premium
join:2013-03-10
Outland
kudos:5
Reviews:
·Optimum Voice
·callwithus
·Callcentric

Pros and Cons

Every provider has pros and cons, strengths and weaknesses.

I can make ANY provider look bad by just listing selected weaknesses and not listing their strengths, which is is exactly what has been done here.

-----

As for cost by the way, many customers do better with flat-rate outbound plans (which include 911) rather than the PAYG plan. Similarly the flat-rate inbound plans can be a good bargain for many customers especially the inbound Office plan.

wcweaver
Premium
join:2002-02-22
Fort Myers, FL

Re: Pros and Cons

+1
wideglide36

join:2003-11-08
Altoona, PA
Reviews:
·voip.ms
·Future Nine Corp..

Different view

The reviewer is most definitely entitled to his opinion of the service.

Of course my opinion would be a little different.

I would think most people would at least rate their web site much higher than 50%.

I think their website is probably the easiest to navigate than all the others. I would rate it at 150%. It really is that good.

Voip.ms which is my main provider, would come in at a distant second as far as sites are concerned.

As far as costs, sure they could probably lower them a little, but for the services they provide, it's embarrassing to even ask.

As PX said, they all have their pros and cons, but CC probably has a lot more pros.

Just my thoughts......

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·T-Mobile US
·callwithus
·localphone.com
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com

Re: Different view

said by wideglide36:

I think their website is probably the easiest to navigate than all the others. I would rate it at 150%. It really is that good.

This is once again an example why I would prefer not to have those rating charts.
As PX mentioned, it's just a list of negatives without one positive. And BTW, only the lack of geographical redundancy is a serious negative.
Their web site is industry standard, straight 100%. When somebody gives it a 50% mark you know that you do not even have to read the review.






Review by u475700 See Profile

  • Location: Danbury,Fairfield,CT
  • Cost: $29 per month (month by month)
  • Install: about 1 days
Good "Outstanding reliability, quality and support"
Bad "Some rates might be higher than other providers"
Overall "VoIP at its very best!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
Update 08/14/2014
Currently have five accounts with Callcentric. Pleased with the features, reliability and support.

Update 03/15/2011
Callcentric continues to enhance their service in response to requests from customers with the addition of the ten latest features in January. The quality and reliability especially to Eastern Europe has been outstanding. This is VoIP at its very best!

Update 11/08/2010
The quality and reliability of the service since my last update six months ago continues to be outstanding!

Update 04/28/2010
It's been one year since I switched to Callcentric. The service and support have been outstanding! My only regret now was that I didn't switch to Callcentric sooner!

---------------------------------------------------------------

Original Review

I was a VoicePulse customer for five years before switching to Callcentric six months ago because VoicePulse wasn’t able to resolve the chronic difficulties that I had with some IVR systems. Although I happened to encounter a similar problem with one IVR system using Callcentric, their Technical Support resolved it in all of thirteen minutes! That was especially impressive given that VoicePulse floundered for more six months before they finally admitted that a resolution was unlikely to be forthcoming.

Although Callcentric might not be the lowest cost provider, I’m certainly willing to pay the small premium for the reliability, quality and support. I also like the additional features with Callcentric that VoicePulse simply didn't offer. The LNP request for my existing number from VoicePulse to Callcentric took less than ten minutes to prepare and submit.

Features:

Offer four outgoing rate plans without any commitment. I currently have the North America Unlimited plan with unlimited calls to the United States including Puerto Rico and Canada for $19.95 per month.
BYOD – many adapters are supported.
Flexible provisions for payment.
Peering – SipBroker and iNum are supported.
Web dashboard is very convenient.
Caller ID with Name for incoming calls.
Extensive call treatments - My favorite call treatment redirects my least favorite caller via SipBroker to the captured by monkeys test message from Blueface in Ireland (**275*266300). I also have a second DID so a relative without high speed Internet can make calls to Poland via speed dial at a substantially lower cost than direct dial.
Reporting

Notes:

Calls forwarded (other than via SipBroker) and third party calls are billed at the prevailing per call rate regardless of the plan.
Statements and call records are only available online for three months. You need to periodically archive them if you wish to retain them.
There is a safeguard terminate calls at two hours.
Numbers dialed are expected to begin with a 1. I revised my dial plan to automatically add the 1.

member for 10.5 years, 4904 visits, last login: a few hours ago
updated 13 days ago

Comments:
rody_44
Premium
join:2004-02-20
Quakertown, PA

wow

29 bucks a month for a voip provider that relies on peoples bandwidth. That is beyond high

Review by natalykm See Profile

  • Location: Philadelphia,Philadelphia,PA
  • Cost: $7 per month
Good "High quality service and support, clear calls, great control panel, lots of features"
Bad "None"
Overall "Best provider, great service"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

We use Callcentric service at home 4.5 years already.
We use it a lot for both domestic (USA) and international calling to Russia, Uzbekistan, Israel, etc.
The call quality is always excellent.
Their website is great and lets you control everything you'd need from it.
They have a lot of features and keep adding new ones all the time.
Excellent customer support.

Reliable and feature reach provider - I don't think there is anyone else who is more suitable to my needs (and in my budget range).

Edit:
June 12/11
I've discovered that a simul/multi-ring is now available - what a great feature!
Oct. 11/09
Still very happy user - so far so good; I'm using call treatments now - would be even
happier if they implemented simultaneous or multi-ring feature.
Feb. 05/12
Recently i had a home network problem and Callcentric customer support helped me to resolve it very quickly. Thank you Callcentric!
Feb. 04/13
I'm using Callcentric for my primary house phone now and I'm very happy about it
and i don't need any other providers, Callcentric does it all !
Aug. 10/14
Callcentric is still my primary and only line at home and I can't be any happier ! Thank you Callcentric for the grate service !

member for 5.2 years, 15 visits, last login: 18 days ago
updated 17 days ago

Comments:

Review by steve1111 See Profile

  • Location: New York,New York,NY
  • Cost: $6 per month
Good "Excellent handling of incoming calls"
Overall "Gold standard of Voip"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·RCN CABLE
·localphone.com
·callwithus
NYC Aug 2012. This is a review of Callcentric (CC). CC's handling of incoming calls is terrific.

I have a PSTN phone but I have turned off the ringer and told everybody to call me on the CC phone. I have one of CC's free 646 NY area code DID's for all incoming calls. I have a second Voip phone with a Callwithus (CWU) account but it does not receive incoming calls.

I am happy with CC's reliability, technical support etc but what I like best is their "Call Treatments", a sophisticated facility which gives me full control to determine how an incoming call is treated. My PSTN provider could also provide these features but some features would each cost about $4 per month. With Call Treatments I have allowed friends listed in my CC phone book to call me. In the phone book I can associate a name with the number so when they do call, the system identifies the person's name. But everybody else gets a busy signal and the house is so peaceful without annoying calls from telemarketers. If the CC phone is not working, say an internet or power outage, then the call goes to voicemail. A call treatment ensures that no phones ring on the weekend.

My favorite call treatment is call forward busy line. When I am on a call with one person, then if somebody else calls at the same time the new call is Sip forwarded from the CC phone to the CWU phone. But this feature can only work so long as the phone with the call treatment is registered with CC.

I have three phones enabled to make outgoing calls; a PSTN phone and two Voip phones. One Voip phone is registered with CC and the other Voip phone is registered with CWU. Generally I use my PSTN phone for my outgoing calls and I do not make many outgoing Voip calls. CC charge 2 cents per minute for outgoing calls PAYG. CWU, however, charge only 1 cent per minute. The quality of outgoing CC calls and CWU calls are both good. With permission of my wife I may discontinue the PSTN phone and then I will think about switching to CC's North America 500. This plan costs $7 per month for 500 minutes and it includes 911 coverage. But I will still keep CWU service as backup.

So long as I have my PSTN phone I don't want or need 911 service from a Voip phone. Obviously CC have to abide by FCC regulations. But they are fastidious about 911 coverage even though they make no profit out of this. CWU, however, flatly do not provide 911 coverage.

I urge anybody new to Voip to check out CC. You can try out their Freedom plan which allows free calls to people within the CC network. If you have a relative overseas then you can both sign up to a free CC account and make free calls to each other. With two years' experience I can only repeat, which other DSLR reviewers say, that CC is the gold standard of Voip.

Dec 7 2012. Back to normal after DDOS attacks and Hurricane Sandy.

May 10 2013. Since Sandy, Callcentric service has been solid. They recently added sub accounts or extensions. Many DSLR readers have greeted this with enthusiasm. As for me, Simultaneous Ringing is all I need. What I am enthusiastic about is that Callcentric is in the process of installing its own natural gas based power generator. Which means that service will be even more reliable.

NYC Nov 25 2013. Still providing reliable service.

NYC Dec 2013. They are now providing free porting in of US DIDs. They should have done this sooner; its too late for me.

NYC March 31 2014. Still providing reliable service. To repeat something I mentioned earlier, Callcentric has a call treatment for a busy line. If I am on the phone with one caller and somebody else calls at the same time, then the new call can be directed to another phone. In fact one can even specify that, for this class of caller, the call is to be directed to voicemail; but for that class of caller, the call is to be directed to another phone. There are Voip providers that provide cheaper calls but what is most important to me is Callcentric's call treatment (a) that the phone will only ring if the caller is whitelisted and (b) that I will not miss a call because the line was busy.

NYC August 6 2014. My copper wire phone and my Callcentric phone were happily coexisting. I had been a Callcentric customer for three or four years. I used the copper wire phone for outgoing calls and the Callcentric phone for both outgoing and incoming calls. I had thought about disconnecting the copper wire phone but my wife wanted to keep it. And then overnight, without any warning, Verizon disconnected my copper wire phone. Well, at least I was prepared for this, and now, for the last few weeks my Callcentric phone has been my only phone. And the Callcentric phone has faced this challenge with success.

The most significant change has been that I immediately ordered 911 emergency service for the Callcentric phone. There are two ways to test the 911 service. One is to call 933 and this confirms the address shown to the 911 operator. And secondly, after some hesitation, I called 911 and announced this was not an emergency. The operator confirmed she was in New York City and then, with her permission, I hung up the phone. 911 service with Callcentric costs $3 initially and then $1.50 per month. There does not seem to be a way to simulate an incoming call from a 911 operator.

I am now considering signing up for Callcentric's 500 minute plan.

NYC August 7 2014. I have been pondering my monthly cost. Historically it was about $4 and this last month it has been about $7 and $3 for 911 service totaling $10. It is amazing how much cheaper Voip is than copper wire. Callcentric provides free New York DIDs and being as I live in New York this is a real bonus - a low latency DID with a local number, for free! So I pay nothing for incoming calls. Now that I am going to be making hundreds of minutes of outgoing calls using Voip I have three options. 1) Pay as you go, which is about 2 cents a minute (including NY tax) and pay $1.50 for 911 service, 2) the 500 plan, which is $7 and includes 911 service, 3) a) Localphone's 800 plan which is $1.60 b) Callcentric's PAYG and c) pay $1.50 to Callcentric for 911 service. And I have chosen option 3. So I suppose my monthly costs to Callcentric will stay at about $4 for PAYG plus $1.50 for 911- about $6 total.

(176 paid minutes in July, 504 paid minutes in August)

member for 4.9 years, 603 visits, last login: 1 days ago
updated 21 days ago

Comments:
OzarkEdge

join:2014-02-23
USA

4 edits

Cost: $4 per month

$4 per month would be more meaningful/accurate if you listed the monthly services/fees including typical billed minutes and rate.

For example, here are my VoIP.ms startup costs 2/22-6/30:
DID setup fee (trial DID canceled 4/22): $0.50
DID1 port fee (FOC 3/26): $0.00
DID1 monthly fee: $0.99/month
DID1 LIBD/CNAM CallerID name lookup fee: not subscribed ($0.008/call)
e911 Enabled DID1 setup fee: $1.50
e911 Enabled DID1 monthly regulatory recovery fee: $1.50/month
iNUM1 monthly fee: $0.00/month
Free calls: $0.00, 419 calls, 3864 minutes
Billed pay-per-minute calls: $32.34, 516 calls, 3213 minutes
CallerID number filters (stops telemarketing calls; reduces billed minutes): 41
----
Total VoIP.ms billing 2/22-6/30: $46.28, 935 calls, 7077 minutes
OBi202 ata cost: $67.31
Savings from canceled landline Apr, May, Jun: [$117.00]
Savings from ~215 AT&T GoPhone minutes at $0.10/minute shifted to VoIP.ms: [$19.35]
------------------------------------
Net savings 2/22-6/30: $22.76

OE
steve1111

join:2009-09-23
New York, NY

Re: Cost: $4 per month

Yes you're right. Over a month has passed since I went 100 percent Callcentric and I have recalculate my costs and post a new figure.

Review by XANAVirus See Profile

  • Location: Lavalette,Wayne,WV
  • Cost: $3 per month
  • Install: about 1 days
Good "Very reliable, with a good set of features and great call quality. Awesome support."
Bad "No current problems."
Overall "Stable, good feature set, call quality excellent, support fantastic. Recommended!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
I'm updating my review since it is rather out-of-date.

As of today, Callcentric continues to be my number one choice of provider for VoIP service. I still haven't yet moved my main phone-line or family business lines to them yet but am positive that will be in our future.

When I established service, I also purchased a Linksys PAP2T-NA, and have continuously used that device throughout the entirety of my service.
Now though, I expanded my use of service by installing Android program Zoiper and purchasing a server to run at home and installing Asterisk there, all of which has been working fantastically even over +100ms latency VPN connections.

Call quality remains as stable as ever, no dropouts or missed packets; no out-of-order packets and voice is instantaneous to hear and be heard.
Outgoing calls work as great and cheap as they always have, being less than 2 cents a minute under my Pay-per-Call plan. My service costs between $3 to $5 a month, which a $40 one time charge will pay for two years of service.

I get an email every couple of years to remind me to refill my account, and then after that I don't even have to think about it. There are no taxes or fees so I pay exactly what the service costs me in usage and nothing more.

Incoming calls work great, and now that I have fixed an issue I was having (more on that a little further down), they are good quality with no dropouts or missed calls. I pay for one DID, which is the cheapest $1.95 plan available, and get one free iNum DID (free because iNum numbers are always free, not because of any promo).

From the completely free NY-only DID to my paid DID, the only time I've had a missed call is when my own service goes down and no fault of Callcentric to deliver its promises. I signed up before the free NY DID came about so I never had one, but I hear it works just as good as a paid DID.

Set up of my Linksys PAP2T-NA was flawless, but as I am one of those who loves to set settings I did have some problems in the beginning though those are all gone. A few months I bought myself a server to run several virtual machines on, one of which is my new Asterisk PBX.

Callcentric includes on their website great how-tos for a variety of products including the complex PBX I am currently using. The rest of the website is snappy and there are no broken pages - even the somewhat-hidden directory you can be listed in works.

Regarding their support services, they are absolutely fantastic.
Having been with them for two years now, every single trouble ticket I've opened with them has reached a satisfactory resolution: I have not had one ticket where it was improperly closed.
I also have not had one ticket that involved multiple 'possible' solutions either; every ticket had one resolution that definitely worked.

Their response time is often mentioned being at 30 minutes or sometimes slightly less, even during weekend hours.
I concur with this, I have opened tickets at odd hours or late at night and have had a resolved ticket (not just a response, but a working solution) by the next morning or early evening.

Even for debugging my PBX configuration, they show an understanding of the question far better than that showed by a hypothetical phone support, and you would not expect that year-over-year consistency for trouble-ticket support.

My most recent trouble was that I was completely unable to get incoming calls to be picked up so we could talk - I could see the calls but not answer as I would hear no sound and then hang up. I opened a ticket since I could find no issue with my config; the first thing they asked was for times and dates of the non-working calls.

I provided the info and then they actually showed me a trace of the specific incoming call (having been a few days before the ticket was opened) and then showed me the actual traffic being sent by my PBX - normally invisible unless you run Wireshark or similar software that I hadn't even thought to try yet.
Shortly, they diagnosed that I was sending an extra header that didn't need to be sent and thus my calls were being dropped as I answered them.

What the clincher was that they provided a resolution of 'edit X config and add these certain Y lines here at Z point, then reload' and when I did that it actually solved the problem (and I only submitted the ticket that early evening too, and an answer was had by nighttime the same day).

They even stated they were extremely confident that my issue was with this one header being sent and nothing else, and that if their solution possibly didn't work they offered to look at my specific configuration for me. (As for me, I was all ready to remove my whole configuration and start from scratch.)

In short, I had a complete resolution one hour after submission and it was extremely confident that the solution was the right one, even though the problem was not understandable unless you bothered to capture and read everything that the two servers said in conversation.

I've always been happy with the level of support, even though they don't provide phone support. They do have email support, and I'm sure it's just as good as the website support, but everyone I know and myself probably all use the website anyway.

All-in-all, I definitely believe I made the best choice out of all the most-reviewed and most-discussed providers out there. I'm not disappointed in any of it, and believe most others would agree that it has been worth it.

member for 2.4 years, 767 visits, last login: a few hours ago
updated 39 days ago

Comments:

XANAVirus
Premium
join:2012-03-03
Lavalette, WV
Reviews:
·Callcentric
·Comcast

1 edit

1 recommendation

"From Order to Live"

I don't know what that means.

The 90 days I inputted meant that I have been using it for 90 days.
Is this what it means?

Yes, I've been using Callcentric for 90 days now.

EDIT: I changed a part of my review having now figured out what that means.
RogerD

join:2008-07-15
Sunnyvale, CA
Reviews:
·Callcentric

Communication companies should know how to communicate!

Having been in the business, I know redundant data centers are tough to maintain, especially when you talk about webservers and PTSN connections.

I found the Twitter feed to be frustrating as I get different responses when I'm logged in and when I'm not. Actually more tweets for @CallCentric appeared when I was NOT logged in!

Having a redundant website that could at least inform users there is an issue and some means of intercepting inbound calls with an announcement the service was down would have been a lot better than nothing at all.

XANAVirus
Premium
join:2012-03-03
Lavalette, WV
Reviews:
·Callcentric
·Comcast

1 recommendation

Re: Communication companies should know how to communicate!

Why would having a redundant website that could inform people about issues and having calls intercepted telling you the service is offline be better than nothing at all?

Technically, it's still nothing since it does not accomplish anything - it does not lead to a solution.

It's simply a placebo effect, that makes you feel that they're doing something.

The reality is that if the service hadn't been down such a website and redirection would be unneeded.

Please, explain to me your need for the previously mentioned things.

VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
Reviews:
·voip.ms
·Callcentric
·callwithus
·CenturyLink
·Clear Wireless

Thanks for the update.

I agree... CallCentric does a fine job of completing calls at a reasonable price.

There's other very tempting offers out there particularly from upstarts.

Although not the cheapest, CallCentric is very affordable, and among the cleanest setups I've seen for a BYOD.

Despite a few very tempting offers, I've kept my office, and many other clients offices and homes with CallCentric.