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Review by kentuck1163 
UPDATED: 15 days ago
member for 2.3 years, 158 visits, last login: 3 days ago
 Vicksburg,Warren,MS
 $15 per month
 about 1 days
 "Deliver on what they promise to provide. What a novel concept!"
 "Hard to think of any bad points - really there haven't been any"
 "WOW! What a find. This is a great company. Hope it stays this way."
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Ordered this service and am extremely pleased. Used softphone immediately and it worked. Ordered Linksys PAP2T phone converter from 3rd party and instructions on CallCentric's support pages were spot-on correct. Took no longer than 5 minutes to get my phone working.
Their "MyCallentric" web page is simple - but very well organized and very easy to use. Their support pages deliver what information you need. There is no phone number provided to speak to a real human for support - but, there is a way to open a support ticket. Although I have had no need to do this, I've heard from others that their issues are promptly addressed.
Call quality is absolutely SUPERB. Its just as good and perhaps (I kid you not) maybe even a tad better than my regular phone service. I use AT&T (Bellsouth territory) FastAccess DSL (3Mbps) service.
My only issue is that, since I use DSL for my Internet service, I was unable to port my old phone number. But, that is a small inconvenience for such a large savings over time. CallCentric made it very easy to purchase a local number and I only had to wait a day to get it delivered.
So far I'm a big fan of CallCentric. I sure hope it stays that way.
UPDATE: I had a question for CallCentric and entered a "trouble ticket" since there is no way to call a support person directly, nor support for live chat. I had a response on my ticket within 28 minutes! Thats a very good response time - and the information they provided answered my question.
UPDATE2: I've now had to use the "trouble ticket" several times - not to report problems but to ask questions regarding preparing my old POTS number for porting. In each case they responded to my tickets within under 10 minutes. I'm very pleased!
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Review by ae3145
Posted: 27 days ago
member for 4.2 years, 1 visits, last login: 3.8 years ago
Sarasota,Sarasota,FL
 Business customer
$30 per month
about 1 days
"Almost everything"
"CNAM Service is lacking... Only number is provided on CID"
"Wonderful, I've had no problems and service is priced right."
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I'm using CC for call overflow. We have 10 copper lines, and route outgoing calls over SIP.
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 Review by UHF
UPDATED: 31 days ago
member for 6.1 years, 2272 visits, last login: a few hours ago
Independence,Buchanan,IA
Contract price not specified.
"Pay as you go plan, bring your own device"
"no local numbers for my area"
"Perfect for my needs"
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When searching for a VOIP solution I came to the realization that no provider offers local numbers in my area. I next decided that since a local number, and real E911 are important to me that I wanted to keep Qwest as my local phone provider, while using VOIP for my long distance service.
I wanted low rates, no monthly fee, high voice quality, and high reliability. Callcentric appeared to fit those needs.
I've been using Callcentric for long distance for a couple of months now, and I have not had any issues. I use a Linksys/Sipura SPA-3102 device that obtained myself, and followed the directions on Callcentrics website to configure it, with a little help from some DSLR members to configure it handle only the long distance calls. It works flawlessly.
It was important to me that the CallerID sent from calls I make over VOIP to show my real land-line phone number. Since Callcentric wasn't providing an incoming number I had to make arrangements with them send my real phone number instead of the number of their outgoing trunk. That process was super easy, I simply opened a support ticket requesting this, they had me call a special phone number from my landline, then they captured that CallerID and added to my account. Now when I call someone over VOIP they see my real landline number for CallerID. Callcentric presumably requires this process to make sure that the number being sent is actually owned by the customer and isn't a spoofed number.
Reliability has been great. If there has been any downtime I haven't noticed it. And people I call haven't noticed any difference in call quality.
I'm paying 1.9 cents per minute for calls terminated in the US, compared to 5 cents plus $5 a month with Qwest.
Overall, I'm impressed with Callcentric and highly recommend their service.
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Review by jbraden
UPDATED: 32 days ago
member for 3.2 years, 82 visits, last login: 32 days ago
Lincoln,Middlesex,MA
$3 per month (month by month)
about 5 days
"Great technical support, reliable, a-la-carte pricing"
"none"
"One of the better choices for VOIP"
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I was a SunRocket customer when that company went belly-up. I signed on with ViaTalk at that time, and there were months of pain while ViaTalk tried to absorb the tremendous flood of new customers. Things have finally improved, but soon after getting ViaTalk, I decided I needed another provider as a back-up. Since I still had my SunRocket Gizmo, I was able to use BYOD at CallCentric. I signed up for their IP Freedom plan initially (completely free), and CallCentric customer service helped me get my Innomedia MTA-6328 set up to use their service. It took some trial-and-error since I was one of the first trying to use this adapter. The IP Freedom plan lets you exchange calls with other CallCentric customers, and also with other VOIP customers whose provider supports the SIP Broker service. CallCentric even sponsors a number of PSTN telephone numbers around the world which provide free access to the SIP Broker network. See »www.sipbroker.com/sipbroker/action/login for information about SIP Broker.
You can also get a free PSTN number in the state of Washington from »www.ipkall.com/ and use that to access your CallCentric number. Since this is a back-up phone service for me, I rarely had the need to make outgoing calls, but recently I signed up for the Pay-Per-Call plan to make this a fully functional phone and I've taken advantage of the extra line. This adds a charge of $2.37/mo for 911 service in the US (plus a one-time setup fee of $2.03), but there are no other charges unless you make outbound calls. Those cost about 1 cent/min. for toll free numbers and 2 cents/min for regular US numbers.
Overall, I'd recommend CallCentric as one of the better choices for VOIP. They have the absolute lowest cost VOIP options for free and pay-as-you-go plans and offer a high quality service. Their unlimited plans are also very competitive if you do a lot of calling, and their international rates are almost always the lowest of any provider.
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Review by (hidden by request)
Posted: 33 days ago
(review was emailed from domain xoxy.net)
Los Angeles,Los Angeles,CA
$3 per month (month by month)
"Very good customer service; well-designed website and control centre"
"None, really"
"An excellent service"
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Very good customer service; well-designed website and control centre.
No bad points I can think of.
An excellent service.
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Review by rdcuff
UPDATED: 38 days ago
member for 38 days, 1 visits, last login: 37 days ago
Allentown,Lehigh,PA
$3 per month
"Dashboard, plans / packages, support"
"Have to buy your own ATA but that is easy to do"
"Recommended if you are willing to buy your own ATA"
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I have used both Skype and Gizmo Project (now Gizmo5). I had a Zingotel account but canceled it due to mediocre call quality and lousy customer support. After buying my own ATA (Grandstream 486 from »www.voipsupply.com) ostensibly to use with Gizmo5, I came across CallCentric and their consistently good marks while searching for bring-your-own-device ("BYOD") plans, so I decided to take the plunge.
I was up and running in about 5 minutes.
I am using a $2.95/month PSTN in my home area (so others can easily call me).
So far I am using their pay-as-you-go plan (1.98 cents/min to USA) that will probably be less expensive for me than their unlimited plans.
Don't be intimidated by having to set up an analog telephone adapter (ATA). If you can use a web browser you can do it, especially with CallCentric, because they provide very easy-to-follow setup procedures for 10 different analog adapters.
I purchased my ATA from Voipsupply.com and would highly recommend them. Very quick turnaround -- 3 days from order to receipt using FedEx Ground.
The ATA setup went fine - took roughly 2 minutes to fill out the setup information using the web interface of the ATA.
The web-based product ordering functions were simple and painless and were processed immediately.
So far, call quality is better than it was with both GizmoProject and Zingotel. Only slightly worse than PSTN quality with better-than-average latency.
There are no contracts to sign...everything is handled month-to-month, so cancellation does not appear to be onerous.
You have very little to lose...you can start off by using a softphone -- Callcentric has their own which you can freely download -- and can then start with a $5 deposit to a pay-as-you-dial plan.
So far, highly recommended, as most others here are saying...will update as I gain experience.
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Review by priller
UPDATED: 39 days ago
member for 7.7 years, 3356 visits, last login: a few hours ago
Gainesville,Prince William,VA
Contract price not specified.
"Flexible Plans; No Contract; Outstanding Customer Service; BYOD"
"None that I can see"
"One of the best VoIP providers going"
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Callcentic is one of the growing number of providers that allows you to Bring-Your-Own-Device (BYOD). They provide sample configurations for many common ATA's, SIP phones and Softphones. A couple of entries and you're making calls.
Callcentric has the standard "Unlimited" calling plans. However, they also have Pay Per Call (or PAYG) plans. Pay only for what you use. This is more than sufficient for many people. NOTE: Incoming and Outgoing calling plans are purchased separately. For example, you can have an unlimited outgoing plan and a PAYG incoming plan. This allows you to customize your service to your needs.
There are no contracts, no monthly minimum. If you want to cancel, just open a trouble ticket ... no "retention" agents to fight with.
I use Callcentric for outbound calling only, no DID, no incoming plan. They will set your outbound CID to a real number by opening a trouble ticket.
They are a sponsor of SIPbroker, so you can place calls to people on other "open" networks totally free.
Support: I've opened two tickets with them. One was to change my CID number, the other to close a different free account that I did not use. On both cases, I received a response within 20 minutes.
The user portal is the best I've seen ... and I've tried many different VoIP providers.
Call quality has been excellent.
Highly recommend you give them a look!
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Update: I added a FAX line and have no problems. This is direct to my fax machine, not using their fax server. Using a Linksys SPA9000.
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Update 6/2008: Callcentric continues to perform. No issues after months of service.
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 Review by N9MD
UPDATED: 39 days ago
member for 2.8 years, 1115 visits, last login: a few hours ago
Wayne,Passaic,NJ
Contract price not specified.
about 1 days
"Good features, good pricing, good support, works great!"
"None"
"Excellent product for those who can setup their own ATA/SoftPhone."
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06/17/2008 ---
This is my first review of the CallCentric offering -- even though I've had three accounts at three different locations for well over 6 months. Here's my take on each of the rated categories:
1) Easy to negotiate website --- with all the bells and whistles seen with more expensive providers.
2) Excellent tutorials on the website to help noobies setup SoftPhone or BYOD (ATA).
3) Good call quality (which, frankly, is more a mark of a good connection from my cablemodem to my ISP). I've not experienced any inbound or outbound audio issues.
4) I don't recall ever having a dropped call or connection failure that I could blame on CallCentric. And it works every time with no downtime, thus far.
5) Awesome tech support via Trouble Tickets. All my questions and issues were responded to (and resolved) within 24 hours --- often within an hour or two, even on weekends. Each response displayed a total understanding of my issue by the responder -- with a spot on resolution. Some might complain about the lack of telephone support -- but I believe that a TT system allows the CC rep to ponder the issue, ask higher ups for help (if necessary), and then compose a reasonable and accurate response --- as opposed to the usual telephone support that says: "Unplug everything".. "Reboot" .. "It's your ISP!" .. "You're hard of hearing."
6) Value for the money is in the "pocketbook of the beholder". Depending on one's personal needs and uses of a VoIP service, CC is probably one of the best valued providers for the features and included minutes (or PAYG) within their various product offerings.
By the way, CC has made it very easy to port numbers in --- although they do charge a one-time $25 fee.
Lastly, CC is the only one of the many providers to whom I subscribe that works flawlessly with my PAP2T-NA and Comcast Cablemodem in my Boca Raton FL home.
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 Review by Safemaster
Posted: 39 days ago
member for 4.5 years, 2292 visits, last login: a few hours ago
Loxahatchee,Palm Beach,FL
$10 per month
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I bought the PAP2T and registered with Callcentric which only took 5 minute at most and I was up and calling my family. Call quality is excellent using the G711 codec and I'm on the Pay as you go plan that cost me about $10.00 a month.
Good by Vonage! Hello Callcentric.
So far so good, I will update review from time to time as needed good or bad.
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 Review by magicFix
UPDATED: 39 days ago
member for 153 days, 162 visits, last login: 9 days ago
Edmonton,AB
Contract price not specified.
"Price, reliable, quality of sound, calling card feature, SIP"
"None"
"Good VOIP solution for someone on a budget"
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Configuring the ATA to work with CallCentric was very easy with the instructions provided on their website. I was up and running within 10 minutes.
The call quality has been excellent so far. Even my wife likes the quality!
I love the calling card feature.
Followup comments: | Forums » comments on review of Callcentric |
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