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Review by liquidman 
UPDATED: 106 days ago
member for 6 years, 18 visits, last login: 106 days ago
 Boynton Beach,Palm Beach,FL
 $9 per month
 about 1 days
 "Inexpensive, Quick set up and good call quality, PBX friendly"
 "No phone support"
 "The good points are well worth it."
| Web-site:
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(ratings match consensus)
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I just purchased a local DID and toll free numbers from Callcentric for a new business. I was able to sign up in just a few minutes, bound SIP trunk to my PBX and was up and running in 10 min. The toll free number did take about a day or so to be assigned to me, but I was in no hurry so it did not matter. I chose the $8.95 per month plan and I pay for outbound minutes. I can adjust my plan at any time if this plan no longer suits me down the road. I did not set up the 911 option as I do no require it so I cannot say if it works or not. Call quality seems to be great so far. Their dashboard control panel is very neat and user friendly. The website has tutorials on how to set up your device or PBX. I did submit an email to them when I first created my account and it took nearly a business day to answer and they do not have contact number. Not a huge deal, but faster response times and maybe even a contact number would be nice. All in all, I would use them again and recommend them to anyone.
----------------------------
Update 3/27/09
Callcentric has just added CNAM as well as some other DID routing features that I have been waiting for PBX use. The service and quality are still great, and now with the addition of these two key features, I can now recommend them to my clients. Thanks for listening to us!
------
8/25/09
i now have 4 Callcentric accounts and am still very pleased with their service. Not as cheap as others but the sound quality is probably the best i have used.
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Review by siptrunker
Posted: 134 days ago
member for 135 days, 5 visits, last login: 98 days ago
Atlanta,Dekalb,GA
$9 per month
about 14 days
"great price and EXCELLENT service"
"missing nighttime DND and FindMe features"
"if you can spell SIP and are not afraid of admin, this is for you"
| Web-site:
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Let me say that "igotthisone" from Davidson, NC pretty much has the best review yet and I agree wholeheartedly. While the +1 dialing was initially a pain, it was easily fixed by changing the dial plan to include for NPA-NXX-XXXX patterns (at least it was on my PAP2).
I will MISS the DND feature for night time (which still allowed punch through) as I've ported from CallVantage. Yes, I figured out how to do time of day treatments but that burned 7 out of 30 possible and even so, I have to white list who can get through - not good if it's for someone where my kids might be spending the night - guess that's why we have cell phones.
I'm surprised there isn't a multiple ring function (find me/follow me) as I had that with Vonage in 2003 and we support it on my company's Genband M6 switch.
I had hoped to register multiple devices but it's not really supported. I suppose I can build an Asterisk box and hairpin, but then, this service strikes a good balance of providing the most features for the most potential customers. I did get it working (kinda) with Fring but I'm not so sure I like Fring in the first place. What I really want is to register multiple UAs and let CallCentric do all the things SIP promises us it will do but for now this will do. Perhaps Google Voice one day.
Call quality is good - I'm forcing mu-law (G.711u) but will take G.729a if I must. Don't recall seeing T38 for fax but then, I do outbound fax perhaps twice a year (scan to PDF and email is more likely). They do have a fax mailbox in the sky and I got a simple DID for $1.95 to pick up those calls. Don't think I've even seen eFax-like capability for that price anywhere.
I gave straight fives except for the website and that was hard. It just feels 1990's and looks only slighty better. Don't get me wrong - it works but could be better (sorry).
The only other quibble I have: for emailed voicemail it would be nice to have the CNAME and CID in the subject. They supply it in the body (which makes it easy to call back using an iPhone) so this shouldn't be difficult.
I'll follow up once I'm beyond the first day ....
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Review by hormonx
UPDATED: 136 days ago
member for 3.8 years, 185 visits, last login: 7 days ago
Canada
$25 per month
about 15 days
"By far best and fastest tech suppor i have ever contacted. Very knowlegable and curtious. Very good service, amazing prices."
"None so far."
"Highly recomended VoIP company A+"
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What can i say, as far as i am concerned this is a 5Star company. Moved here from Vonage, and by far on all points they beat them down. I have not used any other company but so far i am very impressed. My bill with Vonage was on average $50 a month, and now my first bill for this month is barely $16.
I had to have my number ported to Callcentric to keep my existing phone number, and it took all of 10 days to get it done, and it was completely hassle free. Sound quality is very good, and equipment reliability is excellent. Even thou my VoIP adapter is not supported by Callcentric, they went out of their way to help me configure it so it works.
Over all highly recommended company with great product and even better prices.
BTW i am in Canada, Only thing that is not supported at this time is E911.
----------------------------------------------------
Update January 2009
So far so good. I have not had any issues asside from my voip adapter, but i know the fault lies with my equipment not with CallCentric.
Still very happy and not planing to change anytime soon.
----------------------------------------------------
Update July 2009
Well i am still with Callcentric and it would seem i will not go anywhere else anytime soon. Service has been superb and newly added features are just fantastic.
Call treatment has ability to ad wild card carachters to a phone number and that is great is you want to block a while bunch of numbers from same exchange, great feature
e911 is now available for Canadian customers ... such as me. Great news, even though it is $1.50 a month .. it is still well worth the money.
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Review by jabetcha
Posted: 144 days ago
member for 6.8 years, 998 visits, last login: 9 days ago
Lake Mary,Seminole,FL
$9 per month
"Cheap, easy setup, lots of features"
"Occasional call issues"
"Excellent Value"
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I switched from another provider because of the constantly changing terms of service. I only use about 200 minutes per month, mostly in-state, and found that the pay-per-use provided national calling for about 40% less than I had been paying for an unlimited in-state plan. I was not porting a number, so the dirt-cheap-did product provided a local number and E911.
I set up my free IPKall number to forward to the SIP URI and it is automatically directed to the free fax receive service. CallCentric also allows direct, URI dialing, and peering with other VOIP providers.
I've been using them for about 2 months now. I have an occasional problem making a call, but overall, the quality is excellent. The only annoying item is the that dialing a "1" at the beginning of all numbers takes a little getting used to.
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Review by lousteinberg
UPDATED: 151 days ago
member for 4 years, 30 visits, last login: 45 days ago
Valhalla,Westchester,NY
 Business customer
Contract price not specified.
"outbound calls drop less frequently"
"no phone support, different account per DID"
"updated: looks like we figured out the issue w/ inbound calls"
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Using grandstream sip phones in a small business. Tried converting a couple over from Vonage due to calls being dropped.
Call stability is better (still not great, but better). Unfortunately, phones are found in the "not registered state" frequently (requiring reboot) and LNP of our Vonage DIDs has started very badly- more than half of the inbound calls get a "call did not go through" error.
Callcentric isn't exactly business friendly. No live phone support, can't group our phones into a single account (we have 10), etc. Call quality is acceptable, when it works, which isn't often enough.
quick update: things are much better now. Looks like the problem was a combination of the grandstreams not really picking random source IP ports (when told to do so) and the Zywall firewall (NAT) timing out UDP sessions too aggressively. Result was that inbound SIP traffic was port-forwarded to multiple/conflicting phones. STUN from the phones would have fixed it, but for now we've increased the keepalive frequency on the grandstreams to be every 10 seconds. Much better since then.
Callcentric support is much improved since we started. Still think that for businesses that live/phone support is appropriate to minimize downtime., but we'll stay with Callcentric unless other issues arise.
Followup comments:  PX Eliezer
Premium
join:2008-08-09
New Jersey
 ·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | Could it be network problems? Sorry to hear of the problems.
Their customer support is very responsive, in my experience, and gives quick access to US tech people who know their stuff. But if you do prefer live phone agents, then of course CC may not be for you.
If there are problems with the inbound porting, this may well be something on Vonage's end as well, especially if you are talking about other Vonage callers trying to call your new CC lines.
One major point I'd make: If you had problems with your Vonage service, and now ALSO have problems with CallCentric, then I wonder if this could be due to issues with your internet connection speed, jitter, and packet loss. Or are there possibly issues with your routers and other hardware....
How do you come out on tests such as:
»www.speakeasy.net/speedtest/
»testyourvoip.com/
»myvoipspeed.visualware.com/
Considering that you have had issues with both Vonage and CallCentric, and that so few people ever have problems with CC, I think that it would be good to consider other possible problems. Otherwise you may switch to a 3rd Voip company and still have the same issues.
Hope things improve for you.
-------------------------------
Added in edit: I have multiple DID's on one account with no problem. I think that it's perhaps an issue only if you need different outgoing lines to display different caller ID's. | |
| | lousteinberg
join:2005-11-26
New Fairfield, CT
·Callcentric
| Re: Could it be network problems? Thanks for the reply. Our network connection has been rock solid (cablevision). We get about 30Mb down and 1-2Mb up with zero loss. The Optimim voice line that came with our broadband has similarly been perfect, so I doubt it's the network (I did upgrade the switch handling the grandstream phones to 1gig just to try that, and the grandstream network is on a dedicated router port with no other traffic, priority given to that network segment, etc).
The vonage issue was quite different from the callcentric issue in terms of behavior, but cant say for sure if they are related or not (e.g. the phones?).
I'm starting to wonder if the callcentric inbound problems are related to the fact that the phones keep deregistering (though I'd expect to roll to voicemail if a phone wasn't registered). Could the deregistering be due to the fact that callcentric doesn't support STUN? With multiple phones behind the firewall, we can't port forward to just 1 of them or the others won't work. I have NAT traversal enabled on the phones, but maybe the lack of STUN support means that callcentric can't handle multiple NAT'd phones? I don't want to give each phone a public IP (burns addresses and makes the phones more exposed to the net)
Thx,
/lou | |
| | | | | | 
CallC
@verizon.net
| reply to "lousteinberg".
Hello,
1) Answers to these and many other questions one may get within minutes by opening a trouble-ticket with Callcentric support.
2) It's not that Callcentric doesn't support STUN - it's not something requiring support. STUN had been developed as a protocol helping not NAT-aware service providers [those who do not have session border controllers] to find out about a real IP address of a client who is behind NAT'ed network. As Callcentric had been from the ground up built on a licensed Session Border Controller systems [multiple, distributed network of] - it simply has NO need to use STUN at all. This also greatly simplified configuration for many not tech-savvy users allowing them avoid complicated questions like "what is your STUN address?"...
3) You may literally have 1000s or even millions of SIP devices behind your NAT and/or firewall - we do NOT care - our technology penetrates [so far] almost ANY firewall/NAT combination (with extremely rare exceptions, so far only a handful counted when very specific "application" firewall was configured to physically intercept SIP packets - in countries like UAE where VoIP is forbidden; even then by setting so called "bypass" SBCs we, in many cases, solved that issue).
4) There is NO need to set or enable packet forwarding - in most cases it will, at least, make things worse. As has been said above, Callcentric does NOT require ANY packet forwarding nor setting SIP devices in DMZ. This thing is also clearly explained in our Support/FAQ sections which are very simple to search by keywords. Again - do NOT configure ANY packet forwarding. Do NOT set SIP devices in DMZ.
5) There are some "broken" routers and switches, for example, many older versions of Dlink firmware had SIP related problems.
6) There is NO need to set any re-registration intervals - our system negotiates an appropriate registration interval with the device. Grandstream is one of very good vendors who DOES support such negotiation mechanism.
7) Yes, Callcentric may and does handle multiple phones behind NAT without problems. There is virtually no setup today which would not be based on NAT. Callcentric's great success is largely based on its NAT penetrating technology.
8) In general - please, just open a trouble-ticket with Callcentric and your problem will be solved.
As a matter of fact - I do not understand how somebody, who do not clearly understand how the service provider works, without first trying its features, could initiate a port of their phone numbers to that provider - Callcentric has a very explicit and bold statement asking everybody initiating the port - check our network first.
I [personally] do not understand someone sitting here on these boards for 3.5 years and having only 22 visits (3 during last two days) while leaving their first and absolutely negative (also a first negative review for Callcentric in general - what, there was not even a small wish to read some past reviews or just read some Callcentric related threads?) review to Callcentric (I'd expect at least one review for Vonage... during this long time).
Thank you very much for trying our service. | |
| | | | lousteinberg
join:2005-11-26
New Fairfield, CT
·Callcentric
| Re: Could it be network problems? Thanks for the reply. We've had tickets open well before I posted. Am still hopeful that this gets resolved, but it seems less and less likely...certainly not "within minutes". Suggesting that we open a ticket was a great idea. Unfortunately, our first set of tickets were open on 12 May. It's now 30 June.
I'm afraid I don't understand your point number 8 at all. The fact that I haven't posted many (any) negative reviews after 3+ years as a BBR member should suggest that I'm not a chronic complainer (I've had many more visits than that...just don't usually log in, but thanks for checking up on me). I certainly did read past reviews before coming over, and had hoped to have a positive experience. We did test a single extension before porting. It worked fine. The problem came post porting with a second extension. We've frozen the migration of the rest of our numbers pending resolution of this issue.
As far as understanding how service providers work (still your point 8), you couldn't be more wrong there. I've built and run some of the largest IP networks in the world, have contributed to a number of the RFCs, chaired an IETF working group, etc.
I'm sure your service works just fine for the folks who posted positive reviews. I suspect that many of them don't run more than 1 phone. Some probably do, which is why I'm still trying to resolve this with you. I don't need 1000s, but so far you've struggled with 2 phones. Sure doesn't seem like a lot to me.
Blaming the router (your point 5) would seem to be an easy response, but we've tried 3 different brands of routers at this point. It's very unlikely to be the routers- I have the wireshark traces to prove it.. I don't know where the actual issue is, but I've patiently tried to help debug it. Not sure your reply does anything but indicate a degree of defensiveness. It certainly doesn't instill confidence that the issue is being seriously worked on. Not helped by the fact that the support cycles are very long since you don't offer phone support (seems odd for a phone company), and we can go days without a response to an update we made to the ticket. | |
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Review by tdgobux
Posted: 156 days ago
member for 156 days, 0 visits, last login: 156 days ago
Westerville,Franklin,OH
Business customer
$12 per month
about 1 days
"Cheap, efficient"
"none"
"Something useful for inbound"
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I've had call centric for about a year. I use the inbound calling to route to a cell phone and an inbound fax. Both work well. They have specific instructions on using their service with 3cx, Trixbox, etc - i've attempted to use it with one of the ip pbx and it worked - i didn't keep it only because the ip pbx software wasn't very good. I would recommend them.
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 Review by igotthisone
UPDATED: 162 days ago
member for 8 years, 631 visits, last login: 2 days ago
Davidson,Mecklenburg,NC
$12 per month
about 9 days
"The Tech Support Is The Best I've Ever Seen!!"
"Would like a Do Not Disturb option to be set by time of day, like CallVantage"
"Should have switched long before AT&T informed me I had to go."
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I have been an AT&T CallVantage customer for nearly five years and received notification from them that “AT&T will be discontinuing AT&T CallVantage in 2009”. The statement went on to say “You are not required to take any action at this time, unless you choose to.” which I did.
AT&T was kind enough to offer that I could move my number to one of their other services and pay a minimum of $5 a month more as part of a bundled service for exactly what I was getting from them today, how nice…
I quickly began my search on the DSLReports.com website and discovered many new VOIP companies I hadn’t heard of before. My brother has Vonage so I knew what I’d get there, but CallCentric was getting rave reviews. I landed on them and began my migration with some level of caution after my past AT&T experience. I was going to try it out before I committed fully and was interested to find their website encouraging me to do just that.
I maintained my AT&T service and just forwarded my number to my new CallCentric account so I wouldn’t miss calls and could test their service fully for about a month. I found the services to be nearly identical with the exception of some small feature functionality. I do miss the ability to set my “do not disturb” feature during set times each night so people calling after hours are prompted to consider if the late night call is an emergency or not. CallCentric with just a couple exceptions has many more things I can do with the service.
My first experience with CallCentric’s exceptional support staff was when I requested an incoming number or Direct Inward Dial (DID) number. I opted to order a “pay per call” number for $1.95/month just to test. The website stated the number area I ordered should only take one day but it did take them nearly 9 days to establish my account with an incoming number. A note to support to inquire where it was on day 2 returned the following within an hour, “the area you ordered was not in stock within our numbering pool and was back ordered at the carriers that serve the area”. This wasn’t a big deal since I had service with AT&T and they credited my account $.54 for the lack of service.
My second experience with support was getting my PAP2T to work properly once I had the number. I was having problems receiving incoming calls. They gave me very detailed instructions of the screen shots they would need, how to upload those to support, and what I could do to upgrade firmware from Cisco’s website in the meantime. All this was done very quickly and thoroughly through the web. I eventually realized after some trial and error that my issue was due to my router and its firewall. After doing some additional web research I found documented issues with VOIP devices sitting behind my Belkin Pre-N Router. I ended up ordering a different Linksys SPA2102-NA device that could sit in front of my router like I’ve had my AT&T service configured for years. This was my issue not CallCentric but they hung with me…
Once I received and configured my new ATA device everything has been working great. My old number was forwarded to my new service so all calls were received fine while we played with the service. This month was a great opportunity for me to play and learn about what I really needed for services going forward. First, I learned that the unlimited plan I intended to move to wasn’t necessary. The unlimited plan, like I had with CallVantage, was a bit less expensive than AT&T. However, the “pay per call” program was going to end up costing me about half of that due to seeing our detailed calling habits during the trial month. Because of the detailed visibility of our minute usage and charges I was able to see I didn’t need that much service. Coming from a POTS service to VOIP back in 2003 and getting phone service in the $25 dollar range was a steal. I found I could get the same service today for half that and explains why AT&T is getting out. I also learned how to tweak my ATA device, which I never had the ability to do with AT&T service. Now this isn’t necessary but the information is out there if you want to learn. The CallCentric support website provides a standard setup scheme that requires 11 digits and I’ve been so accustom to using 10 digit dialing with AT&T this was something I needed to research to see if 10 was possible. After reading a few post I found one showing me how to do 10 digit and another showing me how to do 7 digit. I learned from those posts enough to create my own dial plan that allows using 7, 10, and 11 digit dialing. The following is what I’ve been using successfully for over a month.
(Please click on the attached screen shot of my dial plan below. My original post didn't correctly render the actual post because the DSLReports.com blog filters elements of the string because it believes it's HTML code)
*You will need to replace “704” to be your local area code for this to work correctly.
I have since ported my old number from AT&T to CallCentric and have said goodbye to AT&T before they gave me the permanent boot and on my terms.
All-in-all, this is a great service with outstanding support. If you have been an AT&T CallVantage customer I’d strongly encourage you to check these folks out. I’d also encourage any other customers of Vonage, Time Warner, or other more established VOIP providers to do the price comparison. I assure you you’re overpaying like I was for the exact same service with less features than these folks provide.
Attachments:
Followup comments: PX Eliezer
Premium
join:2008-08-09
New Jersey
1 edit | CC review Thanks for interesting review.
On your dial plan: Shouldn't the .75xx actually be *75xx ??
This is for their speed dial.
---------------------------------
Great folks at CC. I love their services. | |
| |
igotthisone
join:2001-11-23
Davidson, NC
·Callcentric
·AT&T CallVantage
| Re: CC review You are correct! I pulled this from a word document I created and had corrected before pasting to my ATA. I neglected to change what I had saved in a word document, so thanks for the catch. I've updated the review to correctly reflect what you have called out. | |
|
CallC
@verizon.net
| Using Call Treatments for time based Do Not Disturb rules Thank you very much for this wonderful and detailed review.
Just as a side note (because you mentioned it) - there is a way to use Call treatments for time based handling of Do Not Disturb. You may configure a rule to send a call to either voice-mail or to an error message (or to anywhere else like "We've been captured by monkeys") during certain hours. You may even configure "white" list of those who will still be able to get through to your phone (like close relatives or work-based emergencies). Yes, it's a bit complicated (because you have to set it separately for each day of week), but once set - you may enjoy your privacy during night hours  ). | |
| |
igotthisone
join:2001-11-23
Davidson, NC | Re: Using Call Treatments for time based Do Not Disturb rules Thanks, I wasn't aware this was possible but will give it a try. Just shows how customizable this service really is. The one thing I assume still isn't available is the ring through option in the recording if it is a true emergency though. | |
|
Mat
| Looking to migrate from Callvantage I am also a current customer of AT&T Callvantage and wanted to test these guys out. I have a few questions.
1. Do we need to select an inbound product and an outbound product? If I read right, we need an inbound product to get our number ported.
2. If we have to take an inbound product what was your selection?
3. Do you know if its possible to change the outbound product selection later? Like if I see my usage has changed, can I switch from pay per call to unlimited?
4. One of the feature that I liked with AT&T was the 'Locate Me' with simultaneous ring? Does Callvantage have the same or do I have to forward the call each time I go anywhere?
Thanks in advance
Mat | |
| |
igotthisone
join:2001-11-23
Davidson, NC
·Callcentric
·AT&T CallVantage
| Re: Looking to migrate from Callvantage 1. Yes you need to choose both, and yes you need an inbound number to port. I used a temporary one for the period I was testing. I'd recommend reading the following »www.callcentric.com/faq/17#29
2. I selected "Pay per Call" for $1.95/month and $0.015/minute to test with the intention to switching to unlimited once I decided if the service was right for me. Because I calculated I would need to use over 1596 minutes a month to break even with the unlimited plan incoming and outgoing I'm staying with the "Pay per Call" as my primary plan.
3. Yes you can switch at a later time if you think you need more or less.
4. Not exactly the same as CallVantage. They do offer a feature called "Call Treatment" and "DID Forwarding" that aren't exactly the same but do allow customized routing of very specific scenarios or general scenarios. This isn't the same though as what you have used. | |
| Gulden_NL
join:2009-06-24
Fountain Hills, AZ
|  Former AT&T Call Vantage Customer Agrees 100%
One suggestion I've already sent CallVantage is regarding more help with the dial plan. Heck I even had to go out and look at it to remember how to get to 7 and 10 digit dialing and I architect large VoIP systems for a living! There's no reason they can't add it to their site, in fact having it raises Bing and Google hits which could drive new traffic to their site for conversion to their offering.
I just joined DSLReports, so will add my review and will also add in my tweaking hints for a Linksys SPA2102 gateway. | |
| | | | |
igotthisone
join:2001-11-23
Davidson, NC
·Callcentric
·AT&T CallVantage
| Re: Former AT&T Call Vantage Customer Agrees 100% Did you confirm that your post rendered 100% correct? I noticed after you posted that my original post wasn't due to use of syntax that the forum thought was HTML tags. My use of the angle brackets or less/greater than signs was removing some of the needed sting code. | |
| | | | 
Trimline
Premium
join:2004-10-24
Orlando, FL | Re: Former AT&T Call Vantage Customer Agrees 100% It is correct. Try it. | |
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Review by Trimline
Posted: 164 days ago
member for 5.1 years, 1757 visits, last login: a few hours ago
Orlando,Orange,FL
$24 per month
about -1 days
"Easy setup, excellent sound quality, excellent support."
"Can't think of any."
"Top quality VOIP provider."
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I ordered CC on the pay as you go plan, not thinking I would be really using it very much. My plan was to use mainly for international dialing.
Quite the opposite happened; I am thrilled with the call quality and switched it over to the North American plan. I now use this as my primary phone and dropped all the "extras" on my AT&T line.
The service is outstanding, took no time to register and make calls. Plugged in my SPA-2000 and entered the required fields as found in their support section. Flawless service with no surprises.
A very satisfied customer.
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Review by Mango
UPDATED: 174 days ago
member for 349 days, 497 visits, last login: a few hours ago
Vancouver,BC
Contract price not specified.
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Unfortunately, due to intermittent issues with incoming faxes, CallCentric is no longer advertising their incoming fax service. I guess it's back to Telus for me 
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Review by regloss
UPDATED: 176 days ago
member for 8.9 years, 788 visits, last login: 8 days ago
Orlando,Orange,FL
$27 per month
"Support for many ATA's, Fast and accurate technical support, Easy set up, ATA's easy to swap, Fully automated ordering"
"Charges for call forwarding even on unlimited plans but still a great value when you factor in reliability and call quality"
"One of the best VoIP providers around"
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After being a VoicePulse customer for 4+ years, it was time to switch due to some quality issues at one of their downstream providers (no fault of VoicePulse).
I signed up with CallCentric for the DID Personal Unlimited ($5.95) and Pay Per Call with 911 service ($1.50) and later added North America Unlimited ($19.95) and Voice Mail ($0) after testing the service for a few days. The ordering process was simple and there was only a short wait for a DID number because I wanted a number in a particular city. I used both older Sipura SPA2000 and SPA2002 adapters and the setup for both was simple and they worked on the first try. I really like the fact that CallCentric doesn't take over your adapter or need to go through a long registration process to get your adapter into their system. You just configure it and go. Their dashboard on the webpage gives you plenty of info without searching around. CallCentric support is awesome. I opened a couple of problems to do some fine tuning on the adapter settings and the support response time was measured in minutes and the answers were correct the first time. The call quality is great for both local and long distance calls. All in all, I'm very impressed with CallCentric.
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