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Callcentric page on DSLReports
Six Month Rating

Reviews:
bullet 199 reviews (160 good) (3 bad)
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Review by aldo See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Good sound, almost always works"
Bad "No IVR, clumsy call handling, expensive"
Overall "Clumsy, expensive"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
They can't reliably route calls: An IVR is necessary to route calls the way I want them routed and Callcentric has no IVR. Their Call Treatments are simplistic compared to Voip.Ms.

Their tech support can't provide proper support: They cant support something their company does not have.

Value for money is not so good: Both Voip.Ms and Anveo have figured out how to do what I need and have been offering it for years.

Another problem for me is that they are a bit pricey: 1.98 cents per minute to call out, $3.95 to setup up a DID, $1.95 per month to maintain the DID.

member for 1.1 years, 6 visits, last login: 77 days ago
updated 68 days ago

Comments:
PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6
Reviews:
·Optimum Voice
·callwithus
·Callcentric

1 edit

Outbound calling plans and IVR

You commented: [A smaller problem for me is that they are a bit pricey....]

Many/most customers can benefit from their 500 minute and 1000 minute outbound calling plans, which also bundle in the 911 cost.

As for the IVR, this will indeed be a useful and formidable feature when they finish their meticulous development and testing. You are quite right about that.

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·T-Mobile US
·localphone.com
·callwithus
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com

Re: Outbound calling plans and IVR

While CC is a bit pricey indeed but one thing which has to be considered is the flexibility of plans. It gives you a wide variety of pricing options, more than some other providers. Also, you do not have to use CC exclusively. GV, Localphone and others can be used for a part of your outgoing calls, or providers like Alcazar for toll free calling.
rblizz

join:2001-12-16
North Richland Hills, TX
Gee, another CallCentric is "okay ... but" review by a new guy who's only other review is 100% for voip.ms. Boy, I've never seen that pattern before.

Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
Cyberspace
kudos:4
Reviews:
·Anveo
·voip.ms

You have got it wrong!

A smaller problem for me is that they are a bit pricey: $00.198 per minute to call out

Their rate is NOT $00.198 per minute, it's $0.0198 per minute.
--
My VoIP News
PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6

Re: You have got it wrong!

Good pickup Arne!
slyphoxj

join:2002-06-23
Brook Park, OH
Reviews:
·ObiVoice
·WOW Internet and..
·magicjack.com
·Callcentric

You can fudge an IVR if you have an Obi device

If you have an Obi device (or maybe another ATA that has the capability to register to more than one VoIP provider at the same time), you can go into the Callcentric portal and create a second sub-account (extension). You can then setup a second SP slot on your Obi device (Obi100/Obi110/Obi202/Obi200/etc.) to log into Callcentric using the sub-account's SIP credentials. You would then setup the second SP's InboundCallRoute to send all incoming calls to the Obi Auto Attendant.

Then go into your Callcentric account and add a Call Treatment to route any caller not in your Phone Book to the second sub-account (extension). Then go to obitalk.com and bring up the page where you setup/config your Obi. Then go to Voice Service -> Auto Attendant and clear the NumberOnNoInput field, then save this change.

Voila... you've now got a telemarketing robocall blocker that will allow a human dialer to press 1 to get though to ring the phone(s) connected to your Obi but will hang up if 1 isn't pressed after a few seconds. And your phones will just simply ring if anyone in your Phone Book calls- they won't get the Auto Attendant.

EDIT: I should add that this is just simply a workaround until Callcentric gets their IVR up and going, hopefully soon. The downside to this is that I had to boot Google Voice off of the SP1 slot on my Obi110. Also, the Obi Auto Attendant has an issue with passing calls from anonymous callers after they press 1- my Obi110 hangs up when I pick up the phone.
Livadia

join:2007-12-18
Canada

On blocking telemarketers

It seems Callcentric provides the option for requesting the caller to press '1' before the call is accepted. Look at the 'Call Treatments' then select the 'Simultaneous Ringing'.

I have not tried it, though.
PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6
Reviews:
·Optimum Voice
·callwithus
·Callcentric

1 recommendation

Rabbit season, Duck season, Silly season.

said by aldo:

They can't reliably route calls: An IVR is necessary to route calls the way I want them routed and Callcentric has no IVR.

Reliability and having an IVR are two different issues. And CallCentric is far, far from the only VoIP provider that does not yet have an IVR.

said by aldo:

Their tech support can't provide proper support: They cant support something their company does not have.

Their tech support is outstanding. That they may not have a feature you want is a different issue.

said by aldo:

Value for money is not so good: Both Voip.Ms and Anveo have figured out how to do what I need and have been offering it for years.

You first posted your negative review of CC almost a year ago. Because other providers meet your needs better, why are you still using CallCentric?

And IF you are NOT still using CallCentric, then you should not be posting an updated review.

Is there some flaw in my logic?

said by aldo:

Another problem for me is that they are a bit pricey: 1.98 cents per minute to call out, $3.95 to setup up a DID, $1.95 per month to maintain the DID.

They have a variety of inbound plans (even including free numbers) and a variety of outbound plans. The 1.98 cents is a PAYG rate whereas most users will find their 500 or 1000 minute outbound plans (which also include 911) to be more economical. (Voip.MS has no outbound calling bundles, totally PAYG).

But you are right, Voip.MS has some very cheap rates. Partly they achieve that by providing some tech support from Merida, Yucatan, Mexico.
Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:13
Reviews:
·AcroVoice
·Callcentric
·Anveo
·Shaw

2 recommendations

Suspicious review

1) Some months ago, an individual or individuals posted a large number of similarly-worded reviews, praising VoIP.ms, and denouncing Callcentric.

2) The reviews were so similar that the moderators removed the majority of them.

3) The user aldo See Profile posted reviews with similar language to 1) in September, but with an 83% rating for Callcentric - thereby avoiding having the reviews removed.

4) aldo has now lowered the Callcentric review's score to 58%, even though in November 2013, Callcentric released the Telemarketer Block feature that performs to his specifications.

Clearly, this user's reviews are not genuine. If they were, the individual would have increased his scores when the feature he wanted was released, not decreased them.

Review by fizzboz See Profile

  • Location: Park,Gove,KS
  • Cost Contract price not specified.
Overall "Clumsy, lacking in important basics"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

My Other Reviews

·voip.ms
update on july 20
Callcentric is still usable as a backup service, but it just does not have some of the things I think of as essential in a voip service, such as an IVR and an easy-to-use way to route incoming calls.

For example, with Voip.ms, I can specify that calls from certain incoming numbers be answered until 4pm, and for others until 8pm, and for others at any time, and I can do it with just a few entries.

With Callcentric, I would have to have 21 call treatments, 7 for each group of numbers. And if, for example, I want to have other kinds of routing for weekends, it would mean 42 call treatments. Very inadequate.

And Callcentric has no IVR. With Voip.ms, I am able to allow family and friends easy and cheap phone access to one another without them even needing voip.

Reliability is not so good: no IVR means callers can not reliably connect. Absurdly complex call treatments leave too much room for error - poor reliability.

Tech support is not so great either: You complain about missing features and they say they cant do anything about it.

Not so good value for money: with Voip.ms and Anveo running the pants off Callcentric as far as IVR and call routing, what value? And it costs more! Stay away is my advice.

A Long Time Ago

Pretty good. The service seems solid. It is a clumsy, limited kind of
service as far as features go. Maybe the addition of sub-accounts
will make it more attractive.

I do not like the lack of redundant servers, geographically
separated, and really do not like the attitude that Callcentric
knows best that showed up after the hurricane in October.

It is not just that their setup is difficult, as I understand it, to replicate
at several locations, but that their attitude, as expressed on this forum,
is that such redundancy is not even needed.

The bit about 'such a storm will only happen once in 100 years'
does not give me a warm and fuzzy feeling about the resilience of
a voip provider with its servers in one place.

member for 2.7 years, 20 visits, last login: 95 days ago
updated 68 days ago

Comments:

Review by filostrato See Profile

  • Location: Sacramento,Sacramento,CA
  • Cost Contract price not specified.
Overall "Avoid"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

My Other Reviews

·voip.ms
Sep 29
I have Callcentric as a second line, using it occasionally for
outgoing calls to use up the few dollars I have in it.

Their servers are in one place, and a problem with that, which they found
out about during the hurricane, is that if they lose power or
have some other disaster, their entire company is offline.

Not forgotten either was their spokesman's insistence that their
single server location, and no generator backup, was perfectly ok
and people had no business complaining about it. I feel uncomfortable
relying on such a company.

Another potential problem for them, at least from what I read here,
is that it is difficult to accommodate the equipment they use to
useful new features or to making their servers geographically
redundant.

They need to mature in terms of equipment allowing them to be more
flexible - and in their attitude.

In a word: if you can find something equivalent or better (and it
is easy to do that), avoid Callcentric until they have grown up a
bit.

member for 1.9 years, 4 visits, last login: 1 year ago
updated 1 year ago

Comments:

XANAVirus
Premium
join:2012-03-03
Lavalette, WV
Reviews:
·Callcentric
·Comcast

Technically...

All those natural things you listed that could happen to Callcentric (burst water pipes, fire, power problems), they could still happen to a provider even if they have geographically diverse servers.

Sure, the chance is much much lower, but you can't say for *sure* that nothing could go wrong at all those data centers owned by the same company.

Different disasters at all those data centers could come together to bring down a diversely-hosted provider (fires at one center, burst water pipe at another, etc.).
Not to mention just general overload of the servers and random glitches that can happen sometimes.

It doesn't matter how many differently-located data centers you've got, you would know that nothing is fool-proof and everything fails eventually. You would not be saying you're immune to being taken offline, because the Universe loves a challenge.

This is just another of those posts decrying Callcentric for being hosted in one place, which I'm sure you would have noticed before since you are obviously concerned about them going down.
nitzan
Premium,VIP
join:2008-02-27
kudos:8

1 recommendation

Re: Technically...

said by XANAVirus:

Different disasters at all those data centers could come together to bring down a diversely-hosted provider (fires at one center, burst water pipe at another, etc.).

The chance of a disaster bringing down two completely different data centers at two completely different geographic locations at the same time is almost none.
PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6
Reviews:
·Optimum Voice
·callwithus
·Callcentric

Beating a dead horse....

Oh, me, oh, my.

Yet another "paired" review in which one person posts a very positive review of Voip.MS and a very negative review of CallCentric, as though those are the only two companies out there.

Actually, over the past year, CallCentric has been rock-solid, whereas it is Voip.MS that has had to reinvigorate much of its basic underpinnings.

Regarding Hurricane Sandy, that's beating such a dead horse, how multiple backup measures failed in that superstorm.

But since you bring it up again, be advised that CallCentric [is] enhancing its offsite backup and its onsite power supply even further:
»www.myvoipnews.com/4/post/2013/0···ion.html

As far as features, CallCentric is quite good there, having added subaccounts this year. Final development proceeds on IVR as well.

The lack of credibility of the review is shown by the low scores for website, ease of installation, call quality, etc. That shows to longtime readers of this site what this "review" is all about, because the reviewer did not even otherwise comment on those areas (and indeed cannot without looking silly).

Some Voip.MS enthusiasts like to post gratuitously negative reviews of CallCentric.

CallCentric enthusiasts are courteous enough to refrain from trashing Voip.MS, thus far.

Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
Cyberspace
kudos:4
Reviews:
·Anveo
·voip.ms

Re: Beating a dead horse....

said by PX Eliezer:

Actually, over the past year, CallCentric has been rock-solid, whereas it is Voip.MS that has had to reinvigorate much of its basic underpinnings.

+1

said by PX Eliezer:

Regarding Hurricane Sandy, that's beating such a dead horse, how multiple backup measures failed in that superstorm.

It's amazing that Hurricane Sandy still is used to bash Callcentric. My ISP was offline for less than a couple of days due to Hurricane Sandy and I see no reason to complain about that. Same with Callcentric, being offline for less than a couple of days during the hurricane is no reason for complaining.
--
My VoIP News

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·T-Mobile US
·localphone.com
·callwithus
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com

Re: Beating a dead horse....

said by Arne Bolen See Profile. Same with Callcentric, being offline for less than a couple of days during the hurricane is no reason for complaining.
[/bquote :

DDOS + "hurricane" = 1 month off line no e911 here.


cb14

join:2013-02-04
Miami Beach, FL
I actually agree on the redundancy issue that's why I am giving them 50% on reliability too for the time being but the rest of the rating is completely out of line and an obvious attempt to tear down a competitor.

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com

Another misleading review

If there is anything that needs to be fixed when it comes to ISP reviews, it is misleading or bad reviews. This one is a clear case in point. While I do agree about the redundant data centers and Hurricane Sandy (I was affected by this), the rest of the scores are not indicative of the service that CallCentric provides.

For example, when it comes to customer service and support, I consider them one of the best in the VOIP business. I always got top notch support when I had them. Their website is very informative as well and has instructions on how to configure every device. Installation is a breeze. The only thing I would take points off for is reliability and that may be at 3 out of 5.

If you want to be considered to be an honest and up front reviewer, then at least look at the whole package.
--
My domain - Nightfall.net

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·T-Mobile US
·localphone.com
·callwithus
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com

Re: Another misleading review

said by Nightfall:

If there is anything that needs to be fixed when it comes to ISP reviews, it is misleading or bad reviews.

There is also a very significant number of misleading positive reviews. Unfortunately, that's a problem not confined just to this web site.

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com

Re: Another misleading review

said by cb14:

said by Nightfall:

If there is anything that needs to be fixed when it comes to ISP reviews, it is misleading or bad reviews.

There is also a very significant number of misleading positive reviews. Unfortunately, that's a problem not confined just to this web site.

Two wrongs don't make a right. In most cases, the misleading positive reviews are trashed. Just like reviews like this should be trashed. I guess it takes talent to write an informative review.

I am just saying that the OP could have made this review a lot better. In fact this seems like a shill review if anything.
--
My domain - Nightfall.net

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·T-Mobile US
·localphone.com
·callwithus
·Google Voice
·Callcentric
·AT&T U-Verse
·magicjack.com

Re: Another misleading review

said by Nightfall:

. In fact this seems like a shill review if anything.

Maybe. It created a negative review in the oversight, so now CC also has a negative review.
But truly good negative shill reviews are smarter than this one, less extreme, less negative, more "informative", sticking it with the needle.

nonamesleft

join:2011-11-07
Manitowoc, WI
Why isn't anyone allowed to give a true opinion about callcentric? I Remember when I did, I got messages that wanted me to change my ratings and comments and such. Don't forget about the issues before the hurricane thing.
Iscream
Premium
join:2009-02-17
New York, NY
kudos:6
Reviews:
·Verizon FiOS

1 recommendation

Re: Another misleading review

Dear "nonamesleft" below is my highly emotional answer to your obviously good question.

Well, how about some details of OP's record:

The member "filostrato":
Joined: 2012-11-06
(1st year!)
email: Not public.
Membership: Regular
Location: Sacramento, CA
Reviews:
·Callcentric
·voip.ms
Posts: 2
Last seen: 2013-10-02 14:46:41
Visits: 4

Is it correct to say that the OP has joined the DSLRs, posted "perfect" review for Voip.MS (1st visit), then posted a trashing review about Callcentric (next day - 2nd visit), then 10 months later has again visited (3rd time) the DSLRs to leave (update) already perfect review for Voip.MS and then next day (4th visit) - came here again and trashed Callcentric again.
Anybody to say I'm wrong, am I?

Speaking of yourself - you've actually been a customer of Callcentric, you've not liked _what_ your experienced during last October's DDoS, well - you didn't want to recognize that sometimes some countries, lands as well as companies/businesses are at war and must protect themselves while being under heavy fire and pressure... Well - it's up to you.

BUT (and my BIG THANKs to YOU), you have had NO trashing or vendetta plans regarding your provider - you simply moved away while left a short message in place of your former review!

Another reason - Callcentric, as the company who provides public service during last 12 years is highly visible Internet target. And sure - during these years there were not only friends around it...

But being a small company with a very good reliability/service record prior Oct. 2012 and the same good record (just search those boards) after that, and knowing that there are LIVE people inside it, who love their job and who is committed to excellence in providing their service - is it a good idea to leave/support a review which says in BOLD letters "AVOID"? Huh?

Is it in general good, for your own sake, to have a choice when it comes to telephone service - to say "AVOID" about some one company while saying "BEST" regarding some other one?

There was a recently completed very serious investigation (and a related sentence) of a group of "PR" companies whose only business was to increase Google's ratings of some companies while trashing their competitors...

Thank you.

nonamesleft

join:2011-11-07
Manitowoc, WI

Re: Another misleading review

Good points made, can't argue with any of that.

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com
said by nonamesleft:

Why isn't anyone allowed to give a true opinion about callcentric? I Remember when I did, I got messages that wanted me to change my ratings and comments and such. Don't forget about the issues before the hurricane thing.

There is a difference between a true informed opinion and a shill review. If this were an unbiased review, it would have higher scores in certain categories while retaining lower scores in things like redundancy or uptime.

I will be honest that 75% of the reviews I read on this site are total shit. They are not very informative, scored incorrectly, and so on. So don't take it personally. I make a lot of comments on reviews that are just utter crap.
--
My domain - Nightfall.net

N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom

Filostronzo

Take note ... those of you who arrived here seeking to learn something "bad" about CallCentric ... this is an ill-conceived, illogical review.

As of this date .. Dec. 27, 2013 .. this is the only negative review out of the 190+ reviews in the queue.