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Callcentric page on DSLReports
Six Month Rating

Reviews:
bullet 200 reviews (161 good) (3 bad)
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Review by Mango See Profile

  • Location: www.toao.net
  • Cost Contract price not specified.
Overall "Phone numbers perform well with Asterisk"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AcroVoice
·Anveo
I've had a Callcentric account for longer than I can remember. My Callcentric DID is routed to my Asterisk server, and both Callcentric and Asterisk perform very well together. Due to personal preference, I use a (slightly) different configuration than posted in their FAQ and thought it may be worthwhile to post relevant portions of my sip.conf and extensions.conf.

; From sip.conf: Register to Callcentric, if I have only one phone number, or all my phone numbers are routed the same way.
register => 1777xxxxxxx:password@callcentric.com/1347xxxxxxx
; Incoming calls will be routed to the 1347xxxxxxx extension in the default context.

; Alternately, you may have multiple phone numbers with Callcentric and you may wish to route them in different ways. In that case I would use the following in my sip.conf:
register => 1777xxxxxxx:password@callcentric.com/callcentric
; Here is my example of how you can route Callcentric phone numbers to different extensions from within extensions.conf:
exten => callcentric,1,NoOp(Incoming Callcentric call)
same => n,GotoIf($[${REGEX("1347xxxxxxx" ${SIP_HEADER(TO)})}=1]?incoming,1347xxxxxxx,1)
same => n,GotoIf($[${REGEX("1347yyyyyyy" ${SIP_HEADER(TO)})}=1]?incoming,1347yyyyyyy,1)
same => n,Goto(incoming,default,1)

member for 6.1 years, 3634 visits, last login: a few hours ago
updated 4 days ago

Comments:

Review by PX Eliezer See Profile

  • Location: Graustark
  • Cost: $10 per month
  • Install: about 1 days
Good "Great reliability, usability, flexibility, quality, and value."
Bad "IVR would be a great addition especially for business users."
Overall "Nobody does it better...."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update January 25, 2015:
CallCentric continues to work flawlessly for my home and business.

-----

I've been using CallCentric for both my home and business for several years.

The darn thing just works, I never have to think about it.

It is very easy to set up, has great customer support, highly usable website with extensive documentation, excellent billing software, and good customer security.

I use one line with their inbound fax server, and that works well too.

Security measures include (among others) the ability to enable/disable outbound calls by country (they were first with that), and the option of IP address whitelist verification for your equipment.

There is a wide variety of inbound and outbound calling options (chosen individually) including both flat-rate and PAYG plans each way. Free unlimited DID's are even available for metro NY areas.

There are no extra fees other than NY sales tax for NY residents, and 911 fee (but with a flat-rate outbound calling plan 911 is bundled in)

Extensive support is provided for SIP URI calling, iNum, and SipBroker.

Call Treatments are easy to use and very flexible.

One limiting factor had been the lack of subaccounts, but CallCentric introduced this functionality (which they call Extensions) in May 2013. Multiple mailboxes per account also available.

CallCentric has extensive switches and interconnect facilities which they own and manage, based in New York. That's why they are so good and so reliable over the long term. However, this did lead to a series of events which caused 2 days of failure in the 2012 Hurricane Sandy disaster as multiple backup measures did not work. There are some customers who prefer good providers with multi-city remote servers instead, and certainly those customers will likely choose such providers.

My experience with CallCentric has been excellent and I highly recommend them.



member for 1.8 years, 1155 visits, last login: a few hours ago
updated 5 days ago

Comments:

VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
Reviews:
·voip.ms

I'm Happy Too

I almost think the review is a bit too glowing.

CC's had a great run post hurricane. I see many tech help posts on this board, and very few for CC... Post hurricane that is.

I think CC is on the right track and I hope their new features serve everyone well.
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: I'm Happy Too

said by VexorgTR:

I think CC is on the right track and I hope their new features serve everyone well.

I hope so too, and in any large service upgrade there are bound to be some gremlins. So I'll anticipate that in advance. If there are a couple of rough days---I say if---that would be worth it.

And---in the same sense that Han Solo said "He's only a wookie", I would of course acknowledge, "It's only VoIP".

But I depend on these guys to keep my wife happy at home, and to keep everything running at my office. I also depend on them for me to be able to receive some very crucial family phone calls.

And they don't let me down.

Review by amd64now See Profile

  • Location: Orleans,ON
  • Cost Contract price not specified.
Good "Excellence in providing a BYOD solution to customers"
Bad "A little higher in costs then some BYOD providers"
Overall "A provider I would recommend to my Grandmother.."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Anveo
Jan 2015

I am still a happy customer of CallCentric. I maintain inbound services with them for my eastern Canada phone number and for outbound calls within Canada. The call quality is always excellent. They are not the rock bottom price for outbound calling in Canada, but when I do want to make that important call where I don't want to deal with possible call quality, I will use CallCentric.

Canadian CNAM is still working strong. Delivered everywhere I call. One specific destination I call in eastern Canada, only CallCentric delivers Canadian CNAM successfully. All others I have tried does not. I think they are using good quality outbound carriers to keep this functionality with the excellent call quality.

Again, I recommend them to anyone whom wants great quality with little fuss.
---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- --------------------------
November 2013

CallCentric is a provider that provides high call quality for a reasonable price. They have expanded their coverage in Canada covering most Canadian locations. With the release of the option of Telemarketer Block with the "press 1 to connect", they have become one of my primary providers for my usage.

I am very happy with their support. I had an issue with caller id delivery to a specific Canada cell phone provider. Instead of placing blame on my cell phone provider, they contacted the underling carrier to adjust the display to the exchange to fix the issue. Not too many voip providers would take the customer complaint to this level.

They are a high quality provider and I am more then happy to recommend them to anyone that would like a POTS quality voip provider in Canada.

---------------------------------------------------------------------------------- -------------
My review of Callcentric is long overdue...

I have used Callcentric over the last few years. The call quality has always been excellent. They are the only provider that I have not had to put a ticket in to support about call quality to a Canadian destination.

With the recent knowledge Canadian CNAM was supported, I had to test it out. I am impressed. Callcentric will deliver incoming Canadian CNAM from landline to your phone. They will also deliver your name you register in your account (not from your ATA) to landline. In summary, you will benefit with incoming Canadian and US CNAM lookup for free and outgoing name registered in your account. Other providers charge per call to have both or a combination of both.

My area was never supported for porting to Callcentric. I always wondered why and never bothered to ask. Recently, I decided to ask. I pm'd Iscream and asked. To my delight and Iscream's hard work, Callcentric now supports my area and many other Canadian exchanges.

Callcentric is a provider I would recommend for someone that wants to save money with being with a reliable BYOD but don't want to learn the technical details or deal with huge ATA configuration. They follow Callcentric example for their ATA and it works!.



member for 7.8 years, 505 visits, last login: a few hours ago
updated 5 days ago

Comments:

Review by aatcman See Profile

  • Location: Brandywine,Prince Georges,MD
  • Cost: $6 per month
  • Install: about -1 days
Good "Real Customer Service, Just works ANYWHERE"
Bad "n/a"
Overall "I have used this service for years. Please keep up the good work!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

If you want a simple to use VOIP service, with every option you could possibly want, that will work with almost any client (hard or soft) on almost any imaginable internet connection, and provide crystal clear phone calls for very little $, this is the place...

I travel a lot in my job, overseas especially..

I wanted a cheap and inexpensive way to call home while on travel..
About 10 years ago I discovered Callcentric through a simple web search for personal VPN services..

I have used their service in at least 20 different countries and at least 120 different connections, with clients ranging from simple hard phones, wifi handset voip phones, linksys ATA's, a soft client ap on my smart phone that integrates with the smartphone dialer so I can use my same saved contacts I use for regular cellular calls when I am home, and most recently a Dect 6.0 cordless ATA solution.

Every last one of these configurations has worked very well, even in countries where dial up speeds were considered amazing....

The convenience of being able to walk into a hotel, connect my smartphone to the wifi, and instantly having us phone service available on my smartphone is amazing..

I use the pay as you go plan -- for me, it cant be beat...
I pay $5.95 per month to have a phone number -- you don't even have to pay that if you only want to dial out OR if you only want to receive calls from other people using callcentric..
Calls to US lines are currently appx 2 cents per min. If you don't use it, they don't charge you (except of course for the $5.95 to have a phone number). Period.. Calls to overseas numbers don't cost much more...

I simply forward my cell to my call centric number when I am on travel and no one can tell the difference...

Customer Service is AWESOME! This is a 5 Star company that actually cares about its customers.
Most support requests are handled in 24hours or less and most questions are already answered in the support part of their website...

All I can say is I am a happy customer.. Thanks Call Centric!!

member for 3.1 years, 8 visits, last login: 20 days ago
updated 37 days ago

Comments:
Stewart

join:2005-07-13
kudos:28

Callcentric incoming number choices

In addition to the Personal Unlimited numbers ($5.95/mo.) mentioned in the review, Callcentric offers some less expensive choices that are suitable for many applications.

For incoming usage averaging less than ~250 minutes monthly, get a Pay Per Minute number at $1.95/mo. + $0.015 per minute for incoming calls.

If you don't need to port your number, there may be a Dirt Cheap DID available in your area, offering unlimited incoming at $2.95/mo.

If you don't care where the number is (and don't need to port), e.g. you'll only be using it as a forwarding target, or your callers have nationwide calling anyhow, get a Free Phone Number, available in a few NY area codes. No monthly cost and incoming calls are free.

See »www.callcentric.com/did/ for details.

Review by EGeezer See Profile

  • Location: Mount Sterling,Madison,OH
  • Cost: $27 per month
  • Install: about 1 days
Good "Call quality, reliability, features, good value"
Bad "No phone support, live chat would be a nice addition to the support structure"
Overall "Service excellent, lots of features for the money. "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

UPDATE DECEMBER 20, 2014;
Callcentric has added 'telemarketer block' (TMB) to their feature set. With TMB, inbound callers to the numbers that you have this feature activated on will hear an automated message which will require them to press a specific key (1-9) in order to complete their call. The phone WILL NOT begin to ring, until AFTER the inbound caller has successfully pressed the requisite key on their phone.

I set up TMB in 'Call treatments', which allows me to block numbers not in my phone books. To date, it's been 100% effective in blocking robodialers.

The call attempts do, however, show up in the call logs so I can check the log for legitimate callers. The 'one time' pests I just leave alone, and if they call again they'll still have to press a number. I add persistent pests to a 'telemarketers' phone book with a call treatment that gives the caller a 'number disconnected' message. I add legitimate callers to my 'contacts' phone book that bypasses TMB.

So far, service remains solid. I do occasionally have voice echoes on calls. I haven't raised the issue with support but if it continues I will open a trouble ticket.

UPDATE JAN 10 2014:
Since my last review, Callcentric has been rock solid except for the major 2012 outage. After that outage, they credited my account based on the days they were down, something I never saw Centurylink, Sprint etc do when their lines were down.

Call quality is good. People can't tell I'm using VOIP. CC has added several features to my plan without adding cost. Presently, they have a free number porting promotion and I plan on porting my land line over as a second VOIP line and purchasing a second telephone adapter as a backup in case of a hardware failure. this will save me about $700 a year.

A nice feature is the one that forwards incoming calls to another number like a cell phone if my internet connection goes down or the Telephone adapter fails or is disconnected. This feature also lets me take my TA on the road with me to vacation homes. Calls will go to my cell phone when I'm on the road and not connected.

NOTE: If you are planning to port your land line and have a home alarm system, be sure that your alarm system will work with your TA and VOIP service, whether it's Callcentric or some other provider.

Updated JAN 26 2011

I signed up on May 15, 2009 for North America Unlimited and DID personal unlimited. The $27.40 monthly includes a $1.50 911 fee. This is a couple of bucks less than ATT Callvantage. However, price is secondary to reliability and quality to me.

I ordered the Linksys PAP2T TA after emailing the Callcentric support to verify support and recommendations. The PAP2T resides behind a NAT router and seems to have no issues with that setup.

Response time to online support questions was usually 1-3 hours and the responder addressed the questions well and accurately. It's somewhat clumsy and time consuming, however, to try to carry on an interactive conversation VIA email and online reporting. A "live chat" feature would be a welcome addition.

When the PAP2T arrived, I registered for the services. The PAP2T setup was fairly straightforward and the Callcentric documentation was accurate and essential to the setup.

Phone quality is excellent and I've had no issues with quality so far. The service has been quite stable, more so than the Road Runner connection.

911 was a problem in the beginning. The caller ID showed a different number at our 911 cal center. However, they are able to call me back automatically using the number on their display so I consider that resolved.

I contacted our local 911 administrative office for permission to test the system. Two possibly critical issues arose. On May 15, I opened trouble tickets with CallCentric to report the issues, and provided contact information to CallCentric for our local 911 administrator so they could work directly with them.

The issues were;

1) Although my complete address is reported correctly to our 911 system, the GPS coordinates sent to our 911 system shows my location approximately 850 miles away, somewhere northwest of Kansas City.

2) The ESN (Emergency Services Number) being provided to our 911 service is incorrect. The ESN is what the 911 operator uses to determine the correct police, fire and EMS to dispatch to the caller's location and this can be a critical factor in quick response or calls going to the wrong responders. .

According to Callcentric support, these issues have been forwarded to their 911 service provider as of 15 May 2009. As of this date (28 May 2009), there has been no resolution of these issues reported to me. CallCentric did update me on 22 MAY 2009 that some testing was to occur earlier that week.

The issue was ultimately resolved by Callcentric working with multiple intermediate carriers as an intermediate carrier's database issue. A check at the 911 dispatching center confirmed that have the address correctly. The location in their GIS system is within 50 feet of my home.

I recommend testing 911 to ensure the information is correct.

member for 12.4 years, 5466 visits, last login: 1 days ago
updated 41 days ago

Comments:

OptIn

@74.89.65.x

monthly cost?

Just curious what kind of services you have with CC that runs you $27 a month?
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: monthly cost?

said by OptIn :

Just curious what kind of services you have with CC that runs you $27 a month?

As he says, the North America Residential outbound, and Personal Unlimited (with DID) inbound.

That's suitable for very heavy users. Neither of those plans has a numeric cap.

The large majority of users can consider other options which can cost much less.

Especially on the Outbound plans, the 500 minute and 1000 minute packages are good (and each one includes the 911).
»www.callcentric.com/products/

EGeezer
zichrona livracha
Premium
join:2002-08-04
Midwest
kudos:8
Reviews:
·Callcentric
Actually, it's $31 a month now. I have unlimited service with two inbound DIDs. I added a second line. I now have my Columbus Ohio line as well as my local home line with CC.
--
"Apparently you can’t hack into a government supercomputer and try and buy uranium without the Department of Homeland Security tattling to your mother."
-- Sheldon Cooper
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7

Re: monthly cost?

How many outbound minutes do you use a month?

Depending on need, the 500 minute or 1000 minute outbound plans may save you money over the fully unlimited outbound.

dhughes248

@108.56.138.x

North American Numbering Plan

I have been a loyal CC member for many years and it always performs flawlessly. I use it as one of my lines on my great OBIHAI 201 and never a hiccup. I utilize their free New York DID as an incoming fax line which I consider off the wall..... Always prompt customer service. However, I wish they would include area codes for Guam and the CNMI (Saipan) as regular US calls as Verizon ad other major carriers. They are part of the U.S. and can be directly dialed with 1+ - but are considered as International. Finally, I wish the Philippines could be one of the anointed countries for special callin g plans and or DIDs. But, I can only assume it is because of government greed there and lack of competition.
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

Re: North American Numbering Plan

The North American dialing plan includes many countries (US, Canada, Jamaica, Dominican Republic, Bermuda, Bahamas, etc).

The fact of 1+ dialing does not make it a domestic call.

US areas within the North American Dialing Plan include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands.

These areas are NOT considered domestic US calls by VoIP companies with the sometimes exception of Puerto Rico.

And the same applies to most US POTS companies and US mobile (cellular) companies.

Simply put, it costs a certain amount of money for ANY mainstream VoIP company to place calls to Guam and so forth. No one is giving any special breaks to the VoIP companies in this regard.

Verizon POTS may consider Guam as a domestic call, but Verizon Wireless does not....

And the Philippines has been a sovereign country for a long time.

dhughes

@108.56.138.x

Re: North American Numbering Plan

all you're saying is correct.however it is a choice of wireless and voip companies how they build their calls. Personally, it would seem to me that a company like Verizon or AT&T which charge different prices based on whether you are on landline or mobile it just profiteering. Their calls are routed over their same networks.....it's our country have nothing to do with calling agreements. examples are callcentric and other VoIP companies have programs to where you can call many countries at a flat rate, especially in Europe and places like Hong Kong. Long distance is nothing but a come up to you now. I can remember growing up in Arkansas when it was long distance from our town to the next town 12 miles away. But, that next town which is about 15 miles away from Little Rock good call Little Rock without long distance costs. in those days it cost more to call Little Rockthan New York City...because ofLata regulations the phone companies concocted. I'm sixty six years old spent 40 years in the newspaper business, spending a good part of that time covering the telco business. I don't know how old you are, but there was a time phone companies charge extra for touchtone despite the fact it save them money. they charge for call waiting, voicemail any kind of service that you want.this is despite the fact it was all done by computer. Right now when Verizon install FiOS they rip out the copper......but I can't complain because I have 75 and 75 rock solid Internet for a pittance. my landlinecost through cc is less than 10 bucks a month for three lines and when I need to call the Philippines its only 12 cents a minute. if I had a regular landline I would pay for that service and long distance service for a lot more money. Thank You Internet and voip....
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:7
Reviews:
·localphone.com
·Callcentric
·Optimum Voice
·callwithus

2 edits

Re: The silly season

Your further comments have precious little if anything to do with CallCentric, which was nominally the subject of the review.

No other VoIP company AFAIK considers Guam as a US domestic destination, so I don't see why you would expect CallCentric to do so.

I am hard pressed to think of a more esoteric or irrelevant topic, or a more unfair and unrealistic expectation.

Review by garys_2k See Profile

  • Location: Farmington,Oakland,MI
  • Cost: $6 per month (month by month)
  • Install: about 1 days
Good "Call quality, service response, prices, call treatments"
Bad "None so far"
Overall "Way to go! Still thumbs up after DDoS and Sandy."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update Dec-2014
Still works great, still boring without drama or wondering if it will work, still loving the call treatments and telemarketer block, still enjoying the lack of issues. Still a 5/5 score.

Update Mar-2014
No issues, still great service, just to update the cost downward since we're on PAYGo and we're not using the phone so much.

Update Sep-2013
Excellent service, as expected, ever since the Hurricane Sandy incident. They've added some major new features, no cost increases, and reliability has been back to 100%. It's been many months since they've had problems and I don't even give my phone service a second thought. I still continue to HIGHLY recommend them!

Update Nov-2012:
Callcentric withstood some major challenges over the past 60 days, a blistering DDoS attack on their border controllers and a complete loss of power at their data center as a result of hurricane Sandy's flooding.

They managed the DDoS attack by adding hardware and new gateways (based on ports communicated via SRV records) as the attack proceeded. I was able to maintain service by registering with Callwithus, a competitor, and having inbound calls sip-forwarded there. I used Callwithus as an outbound provider during that time, as they allow the user to set their outbound CID. I set mine to my number registered as my DID line at Callcentric and inbound and outbound calling was back to normal.

The data center power outage was more problematic. Service and their websites were down for about four days -- I could still make calls via Callwithus but no incoming calls could be received. I'm willing to cut them slack from this 100 year event (more likely a 200+ year event), so while inconvenient (this is a home phone, backed up with cell phones) it didn't cause any lasting issues.

Update May-2012:
Still the very best choice (IMHO) for home VOIP I've heard of. I wish I'd started with CC to begin with, no regrets at all. Crystal clear, totally reliable and plenty of flexibility.

Update 1-Aug-2011:
This is getting boring, but that's in a really good way! I recently used the call treatments (sort of a small scale PBX-ish thing) to reroute some incoming calls from a particular number -- it worked great! This also diverts all incoming toll-free calls to voice mail.

So, another bunch of months and still nothing ugly. The 5/5 rating remains...

Update 10-March-2011:
Awesome provider, that's all I can say. NO issues,ever, improved features and totally reliable. Again, the wife no longer has to wonder how the calls will go through, they just DO. I have honestly forgotten that, when the phone rings, that the Internet is involved.

Still impressed with their almost complete lack of "issues" entries in the VOIP Tech Chat forum. Some providers seem to make up most of the posts dealing with "Incoming Calls Ring Busy" or "Which Server Should I Use Now?" type of issues. We needed a no-drama, will work like a telephone provider and absolutely have that with Callcentric.

Update 9-Dec-2010:
Still no issues, Wife Acceptance Factor is high. She has reported OCCASIONAL audio glitches but nothing that has interrupted a conversation. The phone just works, no drama, and we're enjoying the quality. I did drop the Dirt Cheap DID I'd kept as a backup incoming number, but not because of service issues. It's still GREAT!
---------------------------------------------------------------------------------- ---------------------------------

My port out from Future Nine was scheduled for 1-Nov-10 and it took place right on schedule. Call treatments have been great to cut out most all of the political BS calls we've been getting, and the phone book feature allows me to CNAM to the cell phone calls we get.

CC's reputation is about the best there is, it's not THE least expensive but certainly in the running (top few). For my use, about 400 minutes in and out per month, it's a wonderful deal.

I'll be back with an update after a few more weeks, but having seen all of the other reviews and forum posts about CC I strongly suspect I'll have a very smooth ride.

member for 10.7 years, 3803 visits, last login: a few hours ago
updated 57 days ago

Comments:

Review by punkinduster See Profile

  • Location: Denver,Lancaster,PA
  • Cost: $5 per month (month by month)
  • Install: about 1 days
Good "Much cheaper with more features compared to POTS"
Bad "Like all VOIP you are at the mercy of your ISP"
Overall "Best provider for my money"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

4/16/10 I have been with CallCentric for a couple of years now and I am very pleased that I left Vonage. The call quality and reliability has been better and at worst just as good as my five years with Vonage. The monthly cost in my case has been substantially less since I have a (Cheaper than Dirt) DID unlimited incoming calls along with pay as you go out bound calls. We don't use the phone a lot but it sure sounds much better than cell phone technology. Also the price for their service hasn't changed a dime. No added extra fees!

4/16/11 Just an update to say I'm still happy with the service and enjoy spending the money saved on other things....

11/15/12 We are still enjoying CallCentric's easy to use web site and a Cheaper than Dirt DID. Unlimited incoming calls for less than $3. A recent attack caused some issues for a few weeks but they are back on track as good or better than before. Solid performance and great sound.

12/13/13 Still a happy camper after 5 years of their service. Thanks CC!

11/29/14 I am so spoiled now with the extra features using voip that I wonder why others don't try it. I don't get any more telemarketer calls or late night calls after we are asleep. CallCentric is easy to use to block those unwanted calls.

member for 10.6 years, 3116 visits, last login: a few hours ago
updated 62 days ago

Comments:

Review by russb52 See Profile

  • Location: Port Orchard,Kitsap,WA
  • Cost: $3 per month
  • Install: about 1 days
Good "Callcentric has saved me a lot of money over the last couple years"
Bad "Please get a west coast server for customer who live west of the rockies"
Overall "I am very happy with them"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·PHONE POWER
I am very happy with callcentric and their awesome service. They are saving me $30 - $40 a month maybe more and if I add that up over almost 2 years that's a lot of money. I have 2 VOIP Providers callcentric and Phonepower and I like them both. I use callcentric to make international calls.

My wife came to the U.S. in 1991 she is originally from the Philippines. She still has family back there although half of her family lives in the U.S. My mother-in-law lived in the U.S. for 26 years and 2 years ago at age 77 decided to move back to the Philippines to live out the rest of her years. Then came the problem, my wife likes to call her mom a lot but the Phone cards from the asian store are a rippoff and would say 100 minutes for $5 but you only get 20 min. We tried localphone, rebtel, and youtelo and they were better than the phone cards but were still at 11 cents a minute it would add up fast and I found myself paying $40 a month.

I searched for a solution and found callcentric's “IP Freedom “ account which is FREE. I own a lot of SPA 2102's so I created an account and configured 2 SPA's one for us here and one for my mother-in-law in the Philippines. We sent it to her with instructions on how to set it up and it works great. My mother-in law has dsl thru PLDT 1 Mbt down 250 Kbt up and voice quality is great. Since then we have sent two other configured SPA's to the Philippines to her sisters. One works, the other sister is using Globe dsl and can't get it to work.

My wife has 4 siblings in the U.S. and we sent configured SPA's to all of them. I also got my mother-in-law a NY DID that callcentric offers at NO CHARGE so all of us can call her on our cell phones. I feel grateful to callcentric for giving us this service for free. I put money on my mother-in-laws account so she can call any U.S. number and told her to please use it so callcentric can make a little money. She uses about $3 a month.

I can only think of two things Callcentric can improve on :

1. Get a west coast server for customers that live west of the rockies. I live near Seattle and the ping times to callcenteric can be between 70-110ms. Other voip companies have multiple severs. As a matter of fact my ping time to ViaTalk (a New York Company) are only 18ms at lightspeed.vtoc.net

2. The woman's voice used in announcements and voice-mail is pleasant but amateur sounding. I wonder if callcentric, instead of hiring a professional voice person just used an employee with a nice sounding voice. Her voice is ok but not professional or business-like in my opinion.

To wrap up this review callcentric is great and has lots of features great voice quality I highly reccomend.

member for 1 year, 77 visits, last login: 73 days ago
lodged 123 days ago

Comments:

Review by Chuck66 See Profile

  • Location: Mount Royal,Gloucester,NJ
  • Cost: $3 per month
Good "Extremely Cheap"
Bad "Sometimes call quality suffers"
Overall "Pretty happy with new provider"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
I switched from VoipO. I was happy with their service, I was just looking for something cheaper since we rarely use the phone.
Overall very happy with the switch. I saving a significance amount of money with the pay as you go plan.

member for 10.7 years, 2085 visits, last login: a few hours ago
lodged 155 days ago

Comments:






Review by batfell See Profile

  • Location: Ann Arbor,Washtenaw,MI
  • Cost Contract price not specified.
Bad "Simplistic, expensive"
Overall "There are better yet cheaper voip providers"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
2014 08 02
Not much to change. They are ok but charge too much for what they provide.

2013 05 31
I am glad to say that CC is getting out of the doldrums and has put in sub-accounts, and they say they are working on an IVR of some sort. Good for them.

If they keep this up, I may consider using them for more than a backup.

Update 2012 12 24
Callcentric continues to be reliable and to sound good. I use it for
occasional outgoing calls, and as a backup if my main vosp, voip.ms,
should fail, which hasn't yet happened.

But every year that goes by shows Callcentric looking clunkier and
stodgier, with its poor call-handling, and that it is unlikely to
change any time soon.

Update 2012 05 23
Callcentric continues to be a decent service, but one that is kind
of clunky and simple-minded. The website has gotten better, though.

I use it for a backup, which I never need, but I have a few dollars
in it so might as well keep the credentials.

Original Review
I have been trying Callcentric as a second line for a few months and
it is not bad but nothing to write home about.

It is like a slightly shabby corner store that has the basic food -
the milk, bread, etc., but that you do not go to unless you ran
out of something at the last minute and can not get to the super
market.

The website is pretty good, and suited to the features it offers.

The features are the problem. CC does a basic job and even has
disa and callback.

What it does not have, or has in an inferior way are:

Simplistic callerid processing. I would have to spend all
day setting up the callerid routing that I can do within minutes
using Voipo, Voip.ms, or Anveo.

No IVR. An amazing lack. Even 2 years ago, the lack of an
IVR would not condemn a voip provider to the second-tier category,
but not having one at this point in voip development marks CC as
fit only for the most undemanding users.

And when I say 'IVR', I am including the call flow processing
that goes with it, things like a time condition, another IVR, call
forwarding, sip url, ring group, etc.

CC has some of these, usually in a rudimentary form compared
to the three voip providers mentioned above.

Its calling rates and monthly DID charge are rather expensive. On
the other hand, it allows you to set up a free account and then
call CC to CC for no charge.

If you are someone who will never grow out of a simplistic voip
provider, then CC is for you; if you are someone who will grow out
of that and will grow into a provider with up-to-date features, then
give CC a pass.



member for 2.8 years, 13 visits, last login: 181 days ago
updated 167 days ago

Comments:
PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13

1 recommendation

Hmmmm.

I have used around 10-12 providers and consider myself pretty experienced in VoIP.

There is no doubt that if you need IVR or subaccounts, then CC is not for you.

But aside from that, they are a very complete provider, known for high reliability and great customer service.

For most purposes, I much prefer the CallCentric dashboard to that of Voip.MS

For example, I can one-click from the list of received calls to create a pre-populated phone book entry, or create a pre-populated call treatment.

After you posted your review, CallCentric introduced additional outbound calling plans. They are [not] the cheapest provider, they do not intend to be, but they are competitive and they give fine service.