Review by bral Location: San Gabriel, Los Angeles, CA, USA Cost: $29 per month (12 month contract) Install: about 7 days SBC CLEC party: SBC Reasonably stable, decent value Tech support is weak, speed significantly slower than cable in same area Needs improvement, but a decent provider

Pre Sales information: Connection reliability: Tech Support: Services: Value for money:

I've been using SBC Yahoo! DSL for a few years now. Speed has been an up and down issue for me, as I'm fairly far from the CO (13K feet?). I've checked with DSL maintenance and there are apparently no remote terminals (RTs) available near me which could be used to improve my connection.

However, connection quality has been pretty good, and while not lightning fast for me it has been fairly stable. I also like being able to pay for my phone and DSL on the same bill, over the internet.

When the DSL goes down, which admittedly is not often, it can be a pain to get tech support. Particularly on Sundays. Why Sunday? Because SBC Residential DSL Maintenance does not appear to operate on Sundays. They do, I believe, support businesses on Sundays. One has to wonder though - I would expect most residential customers to use their DSL more on weekends than during weekdays. How can you close up shop for part of the weekend?

Secondly, the initial tech support person you will communicate with (beyond the annoying phone system) will be someone on the other side of the globe. In my case, I had to spend over an hour on the phone recently walking through things before they came to the same conclusion that I had made in 5 minutes of troubleshooting. While I don't expect them to be lightning fast, it would be nice if the software they make you install could speed up the process a little.

One thing that is apparent with SBC is you absolutely do not want your contract to run out before you renew it. I had this happen late last year, and all of a sudden I was being hit for ~$60 a month in charges before I rectified it. It would have been nice if they could have warned me that my contract was about to expire.

I've also had a problem in the past in which my "profile" was changed to a higher speed than my line could support, without any notice from SBC. My DSL quality was pretty poor for the week it took to get through to someone who could help me. (The So. Cal SBC DSL maintenance guy was very good. I just wish I had him on call each time!)

your comment..

Review by Bubbles5 Location: Lakeside, San Diego, CA, USA Cost: $29 per month (12 month contract) Install: about 7 days SBC CLEC party: SBC Fast and reliable connection First tier tech support sometimes unreliable Great speeds and stable connection

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

DSLSOCAL join:2001-11-01 Santa Ana, CA DSLSOCAL Member 2002-Oct-3 1:23 pm Oh no, an objective PacBell post Oh dear. A PacBell employee reviewing PacBell service. Now you are a reviewer I can trust. Gimme a break. I don't have time to write a book like I just did to one of your coworkers. But I can assure you I'll do my part to spread the good word. 2002-Oct-3 1:23 pm: · hey mods ·

Dkdaye @aol.com Dkdaye Anon 2002-Dec-1 6:15 pm PacBell is 50/50 I've had PacBell DSL since May. Although service is always pretty decent (I'm not too far away from my CO), but the telephone technical support - both level 1 and level 2 - are pretty useless to help with more than the simple password problems. First, they do not support one single static IP. All dynamic PPPoE or their expanded service for five static IPs. Pretty wasteful I'd say. Second, they've gone to bundling Yahoo as their ISP partner. This is great for a company that's pretty small, but SBC OWNS Prodigy, which before they bought it, was one of the original tech players -- much bigger than AOL at one time many years ago. Third, the user agreement does not specify any service levels at all -- this can be expected from the phone company - but you would think that they would be able to put something in stone. Forth, back to the Yahoo upgrade - they said everything would be the same: my e-mail address, my personal webpage, my connectivity. Of course, that was a crock - the first thing to go was my webpage. I'm fighting tooth-and-nail to keep my original page opposed to going to geocities.com, which is Yahoo's service that is wrought full of ads. One SBC tech guy didn't even have any support papers for personal webpages - he said that was "an advanced feature." Connectivity is great but service and 100% customer experience are a bit lacking. 2002-Dec-1 6:15 pm: · hey mods ·

your comment..

Review by wllmtnt6 Location: Saratoga, Santa Clara, CA, USA Cost: $49 per month SBC CLEC party: SBC Very FAST, Rock Solid. None. Get it if you can.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Have had this service for a few years now. Got the home network set up self install using the 2Wire router. No problems what so ever. I use DrTCP on all computers on my home network to set all Rwin's to the same value to prevent any lag. Rock solid and now getting 5Mbps down and 500Kbps up. So sweet.

8/4/05 Well I have had this service a few years now and have had no real problems. I had a problem with loss of some of the download speed but it was due to a problem on the phone line and was fixed right away. SBC DSL is still number1 in my book...

your comment..

Review by Hollaway Location: Salinas, Monterey, CA, USA Cost: $24 per month (12 month contract) SBC CLEC party: SBC Up time Speed cut in half. Beats dial up, and available long before cable.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Well, HAD 2.4Mb PRO DSL for a while. All of a sudden, it dropped to half! Now running at 1.3Mb with NO explination.

Called over a week ago to switch from 1.5 Mb std dsl to PRO at 3.0 Mb. Was suppose to switch on the 2nd. Now I'm waiting for them to deliver.

Finally delivered when they routed me to the people who actually perform the work. He did it in 2 minutes with me on the line.

your comment..

Review by KeithParker Location: San Rafael, Marin, CA, USA Cost Contract price not specified. SBC CLEC party: SBC Cheap You get what you pay for I don't recommend them to my clients

Hi folks,

I'm an IT consultant and out of about 40 of my small business clients, three on are on SBC-PacBell DSL. Over the course of the past week (week of July 18, 2005) all three of them have called me with DSL outages.

In a couple of cases I've shown up at the office and spoken to SBC representatives on behalf of my clients. SBC is very quick to blame the router, even though in two cases the router was brand new and properly configured.

By the time I had arrived at one client's office, an SBC representative had already walked my client through the process of putting her router into PPPoe mode which was just plain wrong. When I got there nothing was working.

In the case of two clients here's what did fix the problem: I unplugged the router from the DSL modem, plugged a workstation directly into the DSL modem, and the connection restored. Then I plugged the router back in and everything was fine for a while. Sometimes a few days, sometimes a few hours, once only a few minutes.

My SBC DSL clients are the ONLY ones to be reporting these kinds of problems. My other clients use SpeakEasy, TelePacific, and a few others. Not a single other client has had any problems and then suddenly within 1 week, three clients in the San Francisco bay area who have SBC report outages.

I don't know what's going on over there at SBC, but it seems beyond chance that only my SBC DSL clients report problems this week. Incidentally, I should also mention that my SBC DSL clients have more outages than any of my other clients. In particular my clients on Speakeasy and Telepacific have never reported outages.

I strongly object to SBC insisting that you install there adware/bloatware on your computer simply in order to access your DSL line. There isn't a single reason why they need this requirement, neither Speakeasy nor Telepacific have anything like it. I'm convinced these practices spring solely out of marketing purposes. In addition, most of the time when I have to speak to SBC technical support on behalf of a client I get someone in India who is clearly qualified, but often doesn't have all the information they need to do their job or is unnecessarily constrained by a script they have to follow. Recently, after upgrading the firmware on a router, the saved settings would not re-import and I had to call SBC to get the DSL back online. I spent THREE flipp'in hours on the phone with a very patient person in India who walked me through all manner of tests and PPPoe setups (in the router, in the DSL modem, on the computer); all to no avail. My sense was that the problem was not with the PPPoe, but was elsewhere. I felt badly for my client and did not charge for this time.

My poor client had to have an SBC person come out the next day. The guy arrived onsite and immediately told my client that the problem was that he had a static IP not a PPPoe connection! Why in the h*ll didn't the guy in India know that????? We wasted three hours on the phone beating our heads against the wall because HE didn't have the information he needed! My client put me on the phone with the SBC guy who was at his house and when that guy told me they were going to have to charge my client for a site visit, I politely, but firmly told him that was unacceptable. Then I told the story of the previous evening. My client was not charged for the site visit.

However, that was really the final straw for me. I strongly advise AGAINST using this company for DSL. I am actively moving my clients off of SBC as soon as their contracts are up. I don't care if SBS is a few dollars cheaper per month. For a business client, being up all the time is important. DSL outages can easily cost more than the savings you get and on this basis alone my clients are quite willing to switch.

ChiTang MVM join:2002-08-23 Alhambra, CA ChiTang MVM 2005-Jul-31 3:13 pm Who is supposed to know and what to know about My poor client had to have an SBC person come out the next day. The guy arrived onsite and immediately told my client that the problem was that he had a static IP not a PPPoe connection! Why in the h*ll didn't the guy in India know that? If you are THE guy and he is your client. YOU are supposed to know that. 2005-Jul-31 3:13 pm: · hey mods ·
	rose_joshuam join:2004-07-22 Dayton, OH rose_joshuam Member 2005-Aug-1 2:20 pm Re: Who is supposed to know and what to know abou As an IT consultant in Dayton, OH I can say that information (what time of service a client subscribes to whether static or Dynamic) is information that is between the ISP and subscriber it is quite ignorant to say that this gentleman should have known what service level they subcribed to, I suppose you think he should know their IP addresses and user names and passwords at all times as well. IT consultants consult based on the information they are given I'm sure he wasn't give the static IP information and did the best he could with what he was given. 2005-Aug-1 2:20 pm: · hey mods ·
		ChiTang MVM join:2002-08-23 Alhambra, CA ChiTang MVM 2005-Aug-2 9:59 pm Re: Who is supposed to know and what to know abou If he is a one/first time client, then HE should have asked when he was on the phone with SBC, "Is it static or PPPoE"? It all falls into point the finger, "he did not tell me", "he did not ask", "I was not told the right way to do it", "I was not told it was not the right way to do it". Take a pick, Mr. consultant. 2005-Aug-2 9:59 pm: · hey mods ·
	KeithParker join:2001-06-19 San Rafael, CA KeithParker to ChiTang Member 2005-Aug-11 2:13 pm to ChiTang Re: Who is supposed to know and what to know about It was my first visit to this client. I was trying to help him resolve wireless issues. I updated the router ROM after first saving off the previous settings. However, after updating the ROM, the saved settings would no longer import (probably because they were not compatible with the new ROM). OK, OK, I should have taken a screen shot of the status screen before updating the ROM, but hindsight is 20/20, right? When I called SBC and talked to the tech in India, I specifically asked whether this guy's DSL was a static IP or PPPoe or standard dynamic. I was assured that it was PPPoe and then suffered through three hours on the phone as we tried all kinds of different solutions to get the connection live. 2005-Aug-11 2:13 pm: · hey mods ·
Matthew Premium Member join:2001-08-03 Emmett, ID Matthew Premium Member 2005-Aug-10 3:22 pm Here to help SBC has a team on this site to provide support, I would like to extend an offer to you to please feel free to post issues as they come up with the New Topic button in the SBC Direct Forum, or to seek assistance in the Pac Bell Forum also on this site. From reading your review, it would appear that tier 1 attempted to configure a legacy static account as if it was a "Sticky IP" account. The account type information should have been very clear to the tech on the phone, so I would like to try to find where the break down in communication really was. Please feel free to either post the account information or send it to me in a private message so that I can look into the details of what happened. Thanks, Matt 2005-Aug-10 3:22 pm: · hey mods ·
your comment..

Review by fredwilson12 Location: Sacramento, Sacramento, CA, USA Cost: $14 per month (12 month contract) Install: about 7 days SBC CLEC party: SBC Quick Order and Delivery None so far Worth it if you can handle the 1 year contract

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Called up SBC and ordered DSL service about 2 weeks ago to replace my Comcast cable modem service. The person who took my order over the phone appeared to be very knowledgeable and the ordering process was quick and easy.

I requested the self-install kit and received it in the mail about 2 days sooner than expected. The line was turned on 2 days early as well. Plugged in the Speedstream modem and filters and had no problems whatsoever in getting the service up and running. The modem also works as a router, but since I already had a VPN router setup, I switched the Speedstream to bridged mode without any problems. When I called up Comcast to cancel service, the lowest they offered me was $29.95 a month. Of course they offered that after I told them I was switching over to DSL. So far the DSL line has stayed up and have not had any other problems at all. When I did speedtests it shows 1.5Mbps down / 384Kbps up. They also provide a higher speed service for the "Pro" users, which is $24.95 a month for 1.5-3.0Mbps down / 384-512kbps up (unfortunately my line didn't qualify for that speed).

For $14.95 a month you really can't beat the price around here, unless you have problems with the year contract. Overall, I definitely recommend it if you are looking for very cheap and reliable service without any hassles.

your comment..

Review by rkawakami Location: San Jose, Santa Clara, CA, USA Cost: $15 per month (12 month contract) Southwestern Bell Easy install (yes!); service is fast considering my distance Couple of times I had intermittent access; DNS problem a few days ago So far, so good. $15/mo for >1Mb download speed is ok by me.

Connection reliability: Tech Support: Services: Value for money:

Ordered PacBell's residential DSL service about a month ago via their web page. Went with them because of the free install and equipment. 12 month contract didn't seem to be a problem until last week when I made a bid on another house and it was accepted. I am now about 7,000' from CO. Where I will be moving to in 2 months is about 13,000' from CO and now I'm worrying about my speed there. Install went pretty smoothly, tech came to the house on the assigned day, spent a few minutes outside confirming that another tech had been here before to check the line. Installed the NIC and Westell modem, re-did the phone jack wiring in my computer room in order to separate my two lines (I've got the DSL assigned to my 'second' line). Installed the EnterNet software and then ran into a slight problem. It seemed like he couldn't get to the registration site and he had to call the office to see what the problem was. After about 15 minutes he was finally able to register my account and all seemed fine. I ran line speed checks from both dslreports and 2wire. Both reported just slightly over 1Mb download speeds. I thanked him and he left. Total time for install was around 45 minutes. Service was fine for the first week but then I began to get intermittent problems with signing on and staying on. Problems were usually that I would get the dynamic IP address assigned but couldn't access anything. Other times I would get a timeout message from the EnterNet software. During this time I noticed that the 'ready' light on the Westell modem would flash for about 10 seconds, then go steady, then start flashing again after exactly 60 seconds. I assumed that this meant that I was losing the sync signal with the CO. I changed the wire from the modem to the wall outlet since I normally run two splitters and duplexer off the DSL line to allow me to connect to two computers (with analog modems) and a 2-line phone all at the same time. I re-tightened the main phone line connections inside the network interface box outside the house. Both of these things did not help solve my connect problem so I decided to call customer service and report a problem. After spending several minutes in voicemail hell (and being told by an automatic recording to call back later) I figured I would go to the web site and report that way. I sent my e-mail and waited for a response. It came about three days later with a simple statment saying 'call this number for help'. I did and was finally connected to a rep (after two re-directs) who had me wait for a minute while she (apparently) read my e-mail. I repeated my description of my problem so there wouldn't be any mis-understanding. She said that someone was assigned to come out the next day (!!!) to troubleshoot the problem. Now, I have a feeling that if I didn't call in, I would have never known that a tech was coming out. Anyway, I was told that he would be out before 6pm (not around 6pm, or any certain block of time, just before 6pm). I told my boss that I might not be in that day, then I waited for him to show. He gets here a little after noon (with somebody he was training) and proceeded to hook up his analyzer. After looking at it he tells me that he might have to cap my speed at 768k, but that he would know more once he checked the signal outside the house. He spends a few minutes outside and then tells me that the problem is somewhere in the wiring under my house. After checking all of the wires connected to the DSL line he finds one that is dragging the signal down. He disconnected it and re-checked the signal inside the house. Full speed! I have no idea where that line runs since the only other place in my house where I use the second line is still working. Total time: about 30 minutes. Service has been excellent since then. Looking back, the install tech probably should have taken the time to hook up an analyzer. Maybe the word will get out since it looks like PB is taking steps to train more installers.

Update: 7/2005

Well I've been in the new house for almost five years. The feared reduction in speed due to my increased distance from the CO was unfounded. I'm still getting slightly over 1Mb download speeds. During this time PacBell DSL changed to SBC/Yahoo DSL with no apparent difference in quality or service. Initially my upload speeds were around 110-120Kb but several months ago (December 2004) it was automatically upgraded to 384. I had noticed that my upload speed almost tripled but at first I didn't know why. Only when I finally read my SBC/Yahoo email account (which I hardly ever check) did I see a message from SBCIC saying that this is what they did. So far the only problem I have had was a flooded distribution box across the street causing an interruption in service (spotty sync, slow downloads, etc). A few weeks ago my daughter moved down to LA for college and she wanted broadband access. I called SBC and asked if her address was eligible for the $15/mo offer that is currently running. After talking to a couple of different CSRs (she didn't have a phone line yet so it took awhile to find someone who could work around that problem), the last question he asked was "is there anything else I can do for you?". I said something to the effect that "yeah, it would be nice if I could get the same price!" (I was currently paying $50/mo). He said that as long as I added two calling services to my phone line, then I could get the "new subscriber" rate. No transfer of my call to the "retention" department, no checking with a supervisor, just spend $8 or so for the new services and the DSL cost would drop $35. So now I'm saving about $27/mo for the next year. When the year is up, I will probably drop the caller ID services and hope that they have some other offer. A couple of days ago I was having a problem with accessing FreeWebs.com. DNS reported it wasn't there (!) yet if I used the IP address it was. Seems to have been corrected now.

Monica join:2000-06-15 Fremont, CA Monica 2000-Jun-24 2:35 am You're lucky you got it fixed! How did you get one person who could fix your problem? I am located in the bay area too. After a 7 week wait for extra circuits to be installed in our CO I was wired up on 6/7 into the DSLAM. And the phone died. When I called 611 they said it was a coincidence, not cause and effect. They felt the problem was in the line. They could not send a repair person until 6/12. He came and said he couldn't fix it, the problem needed a "linesman". 6/13 linesman came and says it's in the line, but he can't do it, we need a "splicer". 6/14 splicer fixes phone line, guess how? He calls and has me disconnected from the DSLAM! He says ASI can have me reconnected when they come, because that's their job now. 6/15 ASI comes to install the DSL, they can't because I'm not in the DSLAM and they think there is a bridge router in the line. They can't fix that, we'll need a phone repair person. 6/16 the phone repair person says there is no bridge router, adds another drop tag to my outside box along with the first tag showing that my line is OK for DSL. Now I'm supposed to call ASI and reschedule the DSL install because he is not permitted to do this, he is PacBell not ASI. At this point I'm ready to pull my hair out! So I call Earthlink, because they are going to be my provider and ask for help. I've been boosted to vendor relations, but they still can't get a response from PacBell, or ASI. I don't know why PacBell split into these two divisions, but the customer is the one suffering here. 2000-Jun-24 2:35 am: · hey mods ·
	System Anon 2000-Jun-24 8:25 pm PB & ASI Split The split was a stipulation of the SBC and Ameritech merger imposed by the FCC. The stipulation expires in 3 years then ASI will be merged back into Pac Bell and all other SBC companies. 2000-Jun-24 8:25 pm: · hey mods ·
		JYoung G L 2814 join:2000-06-13 Sherman Oaks, CA JYoung Member 2000-Jun-25 4:39 am Re: PB & ASI Split So I guess your mantra is now.... "Only three more years..." 2000-Jun-25 4:39 am: · hey mods ·
		System to Anon Anon 2000-Jul-6 4:27 pm to Anon Re:what you dont know shi don't belive that shit there is no was the fcc would let pacbell monoplize that was the whole reason for split who the hell told you that. if that was the case then why are their so many baby bells. please do more research not what you see on a website 2000-Jul-6 4:27 pm: · hey mods ·
	to Monica Anon 2000-Jul-6 4:21 pm to Monica Re:did you get names get those names of the tecs find out who your talking to call pac and tell them 2000-Jul-6 4:21 pm: · hey mods ·
Applebrook join:2005-06-10 Tracy, CA Applebrook Member 2005-Jul-28 2:37 pm Interesting I am about 13000 feet plus from a CO but only 4000 feet away from a booster have been with Sbc/yahoo for 18 months previously I had 384/1.5 for i believe 19.95 I recently switched over to the pro package for 24.99, . get speeds of 420/2.5 however I wish could increase my upstream to 512 since I run 2 voip services on my 2wire 1800Hg. you should have asked them to send to retention you would have gotten a better deal. I never ever had the system go down which is great, I am in the Tracy CA area 2005-Jul-28 2:37 pm: · hey mods ·
your comment..

Review by IceCuban Location: Stockton, San Joaquin, CA, USA Cost: $29 per month (12 month contract) Install: about 15 days SBC CLEC party: SBC Ok Download speed, and good upload. Takes forever to activate and long down times. Good when the line works.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I ordered the Express package online. Thats 1.5 Mbs down, and 128 up. I ordered on July 11, 2004 and got it activated on the 22 of July, thats way too long to me. The day before activation the YAHOO registration was down,UGH!! I had to wait till the following Tuesday at 8:00 PM to register and get going. The shipment came real quick, but was useless for a week and a half. The set up was super easy, took me no time. When I got it up and working I tested the speed here and it was 1242 down, and 212 up, I thought that was ok since I live about 2 miles from the CO. After the 10 day ramp up, nothing changed it stayed the same speed... It was all smooth sailing then BAM!!! the line goes down, it went down on Thursday, September 16. I used the free dial up manager they gave me with the DSL package and went to the SBC YAHOO Online Chat Help. The guy there told me that there was an outage in my "AREA" HA, I asked him when it would come back on he said that the "PROFESSIONALS ARE WORKING HARD ON THE PROBLEM" HA yet again. I can make phone calls and recieve them whats up with the DSL?? Its like it was before activation, the DLS light is on but it won't connect to the internet. My friends who live here have no problems with there service. Its been down 4 days now and its ticken me off. Just when I was getting used to the pleasures of "High Speed" internet, I have to use Dial-Up again.... I wouldn't say they are reliable, but next year after the contract I'm gonna try Comcast instead.

update: 2005, no downtimes at all anymore, easy to upgrade with reasonable price, all in all very good service, love the UPloads. I severely regret all the stupid stuff I wrote in my previous review, I was a year younger and a bigger idiot.

Update: 2006, cancelled the account too many down times and messed with the phone line every once in a while.

npln Us Army join:2000-07-17 Antioch, CA npln Member 2004-Sep-19 4:12 pm What OS??? What OS do you have? modem model? If you have a 5100B (has 5 led) You do not need the SBC software. Go to 192.168.0.1 It will take you inside the modem. Once inside click on Advanced. Click on Connection Configuration. HERE make sure that user ID and password are correct. (the one you picked during the registration). VP1-0, VCI-35, Protocol-PPPoE, ATM-LLC, Connection Type-Smart Keep Alive Under HOME NETWORK CONFIGURATION leave everything default......As for your PC the nic to DHCP and remove all SBC software.......Hope that helps! By the way SBC is ONLY! responsible for service up to the MPOE due to deregulation 2004-Sep-19 4:12 pm: · hey mods ·
	IceCuban join:2004-07-19 Stockton, CA IceCuban Member 2004-Sep-19 4:57 pm Re: What OS??? Yeah I have WinXP Home. The Modem is the 5100B, I never put the SBC software I just put the dial up manager. I've been using 192.168.0.1 since the beginning, but i did check the Connection Configuration and it was alright. 2004-Sep-19 4:57 pm: · hey mods ·
		npln Us Army join:2000-07-17 Antioch, CA npln Member 2004-Sep-19 6:24 pm Re: What OS??? OK so everything checks out so far! In that case you should have 4 out of the 5 leds on. (Activity only comes on when info is being sent/receive). Try a ping to 206.13.28.12 and see what happens 2004-Sep-19 6:24 pm: · hey mods ·
	IceCuban join:2004-07-19 Stockton, CA IceCuban to npln Member 2004-Sep-19 7:09 pm to npln Actually I'm only getting 3 lights, I checked the CONNECTION CONFIGURATION, and its exactly how you put it, like the VP1-0 and the VCI-35, but the internet still does not want to connect. When I try to connect on the login page, on 192.168.0.1 it says "Can not connect to target service. Please contact Service Provider's help desk." I tried the ping of 206.13.28.12 anyway and I get "Pinging 206.13.28.12, then it says "Request Timed Out" 4 times. When it tries to connect to the internet the light just turns red after blinking green for a while. 2004-Sep-19 7:09 pm: · hey mods ·
		npln Us Army join:2000-07-17 Antioch, CA npln Member 2004-Sep-19 7:35 pm Re: What OS??? OK....the internet light will ONLY turn solid green (thats what you want) after it has succesfully authenticated the username/password stored in it with SBC authentication servers. call 1888-3225272 option 2. You will get a "tester" Very nicely asked them to connect you with "PBI" to reset your password "since you forgot it" Once reset, try reconfiguring your modem, save, restart. After it restarts wait for the dsl light to come on and have them do an "end to end" ping. If successful so far so good now try to connect. If the "end to end" ping fails their is a problem with the modem or the assign VP/VC for your circuit (not the one in the modem) 2004-Sep-19 7:35 pm: · hey mods ·
			IceCuban join:2004-07-19 Stockton, CA IceCuban Member 2004-Sep-20 6:33 pm Re: What OS??? I called the number but i found out it costs about 4 dollars per call, so instead i called the tech support, i was on the phone for about an hour doing troubleshooting that i have already done myself. So after that the lady, who was very nice, said that there is a problem with the server and that i should wait 2-3 hours and it should be back/ I waited the whole 3 hours and tried again, again, no good. I called again the guy told me that they would have the technicians check the line and they will call the next day. They did call and said they fixed it but when i tried it didn't work so i called for a tech to come, but after i called i tried a few more times then it connected. So i called and canceled. But now I'm getting a lower speed. I used to get 1242 kbps but know I'm getting 1132 kbps... What can i do to get it back to how it was. Am i going to have to wait another 10 days for the ramp up to go again?, though before it didn't work. 2004-Sep-20 6:33 pm: · hey mods ·
				npln Us Army join:2000-07-17 Antioch, CA npln Member 2004-Sep-20 10:54 pm Re: What OS??? My mistake........actual phone # is 1-888-322-5274 options 2. The call should be free!!! Have them take a look at the line readings....right now you are loosing 100K. Most of the time that is due to a physical problem 2004-Sep-20 10:54 pm: · hey mods ·
					IceCuban join:2004-07-19 Stockton, CA IceCuban Member 2004-Sep-21 11:31 pm Re: What OS??? I'll call them eventually, but i dont want to bother them anymore, thanks for the help though. 2004-Sep-21 11:31 pm: · hey mods ·
your comment..

Review by DemonicProf Location: Martinez, Contra Costa, CA, USA Cost: $100 per month (12 month contract) Install: about 3 days SBC Super Speed! None! Awesome!

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

6 Mbps is schweet!

your comment..

Review by felicity5150 Location: undisclosed location Cost Contract price not specified. NONE Constant DSL Disconnection DO NOT GET DSL!

It is extremely unreliable. You are better off with cable modem. I have both. Rarely does cable modem go down, but if it does, comes back automatically. My DSL will lose connection 3 times a day. This is NOT GOOD when you are doing long downloads. After hours on tech support they say my line is clean.

Maybe my Netopoia modem is bad? Either way, I would never ever get DSL again. If you are a casual browser then it may work for you. But as a power user, get cable modem.

your comment..