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Review by William Per 
UPDATED: 279 days ago
member for 8.4 years, 406 visits, last login: 51 days ago
 Vacaville,Solano,CA
 $34 per month
 AT&T
 "Fibers in the ground..great speed no complaints"
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Update:
New everthing in our neighborhood,@2006-(Rt's only 1800 ft from house) 3-6mb profile Great speed with excellent reliability still glad I hung in there.
(old news)Had the service for close to 4 years now,It was kinda questionable at first but 4 years later I'm glad I "hung in there".Seems that SBC upgraded their equipment down at the CO and ran new copper over the years.This work seems to keep me connected at 768kb pretty consistant with almost no problems.Not to shabby for being 16000 ft (plus) and no RT as of yet in our neighborhood.So I gotta give SBC credit for pretty stable conection the last couple of years
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Review by alchav
Posted: 286 days ago
member for 7.5 years, 1609 visits, last login: 3 days ago
Palm Desert,Riverside,CA
Contract price not specified.
Verizon
"30"
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Great Company to work, now retired but will always remember 31 years of a Fantastic Career! I was on the cutting edge of the Internet Revolution!
ALC
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 Review by frankjs
Posted: 287 days ago
member for 296 days, 2 visits, last login: 287 days ago
San Antonio,Bexar,TX
$10 per month (12 month contract)
 about 3 days
AT&T
"Price was very affordable. Speed much better than my old dial-up."
 "not the fastest service available, 768 download. Tech help online depends very much on who you get."
 "For the money it's pretty good, no drops or disconnects, fast enough for all my needs."
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I got this service as a special offer of $10 a month for a one year commitment.
It is just 768 download not the fastest out there but much faster than my old dial-up.
So far no service outages, no drops, consistent speed. The install was fairly easy, with the Motorola 2210 modem I got from them. When I did have questions at the beginning about not being able to log on to the Yahoo homepage it seemed the tech personnel online is very varied as to knowledge. The third person finally got me in. Overall however I am very satisfied with the service for the money. I don't think I would ever want to go back to dial-up.
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Review by bdclown
UPDATED: 296 days ago
member for 3.9 years, 724 visits, last login: a few hours ago
Pacific Grove,Monterey,CA
$24 per month
about 5 days
AT&T
"Higher speeds [1700 X 433] cost less than Redshift [$31]"
"None so far [6 days]"
"Would recommend"
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I had Redshift for about two years [advertised 1500 X 300 +] @ $31 per mo. I averaged low speeds until I tweaked my system using DRTCP. Initially I expected high speeds as I am only six blocks from their I.S.P. It took a while to get to 1300 X 320. SBC/ATT internet pro took only 5 days to install [self N/C] with one phone call to get new password using my 2wire wireless modem. My speed has remained constant @ appx. 1700 X 430. and costs less than Redshift. There was no one year contract using my own modem, 2wire, which happens to be what SBC/ATT is currently using. I am not experiencing any glitches [variable speeds, etc.,] with ATT wireless pro service and would recommend them for DSL service on the Monterey Peninsula.
02/04-09
SBC/ATT Raised my cost in Dec 08 without my notifcation [$5.00] I called and complained and they are going to give me a $10 month discount on my bill for six months...I think they wish to continue having me as their client...Amazing what one phone call can accomplish
BDCLOWN
Followup comments:  
newname5748
@pacbell.net
| What about their email. Have you ever taken a look at their web based email? With all the ads you can hardly see your emails and this is after your paying $20 to $35 per month for service. When you call them and ask that they turn off the ads they say that it is their improvement to providing you better service (ads) and if you don't like it you can use some other service. Well I am using google email and hardly notice any ads. Let me get this straight, you pay for a service and it is intrusive and hard to use, you don't pay for service and it is clean, easy to use and NOT-intrusive. Now that makes since. | |
| bdclown
join:2005-12-16
Pacific Grove, CA
 ·Pacific Bell - SBC
| E Mail I have used the same email address for 14 years and don't plan on using sbcglobal.net or Yahoo or the software they sent me...I have three web browsers that I have been using for quite some time and don't need another...So using sbc's web browser is a mute subject for me. | |
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Review by Endgame
UPDATED: 301 days ago
member for 4.3 years, 1388 visits, last login: 2 days ago
Beverly Hills,Los Angeles,CA
Contract price not specified.
about 7 days
AT&T
"Review deleted"
"Review deleted"
"Review deleted"
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Review deleted
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Review by ALFinet
UPDATED: 312 days ago
member for 4.4 years, 385 visits, last login: 282 days ago
Fontana,San Bernardino,CA
$59 per month
about 5 days
SBC
"Never disconnects, never drops out, decent price, decent speed."
"Not FTTP... but it'll work..."
"SBC DSL service is much better than the Time Warner cable service in my area."
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****** I've upgraded to AT&T U-Verse! Please check my review on the U-Verse review page here: »/comment/72331 ******
After having many issues in the Northern Fontana area with Adelphia cable, I decided to drop them as my ISP and switch to DSL. SBC recently finished an upgrade in the area and was able to offer 6mbps/768kbps for LESS than I was paying for cable internet. I actually get 5000kbps/700kbps speed according to most speed tests I run.
I am using a smoothwall based firewall. My faster m0n0wall provided for 5200-5500kbps speed (but doesn't support uPnP).
I received the self install package with the speedstream modem and attempted to do the install myself. I then found out that while my phone worked, my DSL did not. Turns out, they didn't reconnect my house properly to the switch when I had my phone service disconnected in 2002. This was solved next day by a tech call.
Followup comments: electridan
join:2001-10-23
Fontana, CA | FIOS Bummer!
Move to west Hertiage,they are installing fios now!!!! | |
| Madtown
join:2008-04-26
Madera, CA
| Time Warner AOL Dear God yes, anything is better than Time Warner, don't forget that AOL is part of Time Warner last time I check. TW is a failure to society. In my house we don't talk about TW or any of their services under this roof, it's one of those topics we don't talk about around here.
Guest: So what do you think about Time Warner and it's services
Me: Excuse me, but we don't talk about that around here.
Guest: Ok.
Me: It just one of those topics we stay clear of, to avoid a misundestanding, if you will call it that.
Guest: I understand.
Me: Good.
Guest: So can we talk about AIM?
Me: If it has anything to do with Time Warner or AOL we don't talk about it.
Guest: Uh uh uh(nervousnes) let's talk about how great AT&T is.
Me: Yes good idea, let's talk about that. I think AT&T is going to make all the other providers out nothing but a shit fuck. AT&T oh yes, AT&T. I am a proud United States of AT&T, I'm an AT&Tholic. | |
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 Review by dbuth
UPDATED: 324 days ago
member for 7.9 years, 1308 visits, last login: 263 days ago
Turlock,Stanislaus,CA
$35 per month
AT&T
"AT&T's new open DSL with no contract"
"Elite was $36.95 then $27.00 on contract now $35.00 w/o a contract"
"DSL Elite needed for file trading household"
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January 2009 Update:
Absolutely no problems, solid service.
May 2007 Update:
Now coming off the contracted price of $27.00 for the Elite DSL package. With AT&T's new no-contract pricing the price will be $35.00 which is two collars less expensive than the price I remember of $36.95 from last year. I have had only minor service interruptions in the past years time and one service call. The service call was for intermittent sync issues. The problem was on our end between the demarcation point and our triplex unit. The AT&T DSL technician repaired it w/o any charge. He said, "It is better to fix minor problems at no cost to the customer versus charging them and the customer having to deal with an inflated monthly bill from AT&T."
Consistent speeds minus the typical overhead associated with DSL.
____________________________________________________________________
August 2006 Update:
I upgraded to DSL Elite 5MB download speed in May 2006 since my DSL Pro plan had gone off contract in April 2006. The off contract price for the Pro was $36.95, an increase from the contract price of $29.95. The effortless web page increase to Elite for $27.00 saves me nine dollars per month and the increase in speed justifies a needed speed increase with a roommate who file trades day and night.
Zero problems with the upgrade. The speed is consistent. All in all a worthwhile investment. My mother increased her speed to DSL Pro for the new contract price as did a friend of mine down the street; both are saving money over their non contract rates and the doubling of download speed helps when I am over there using their connections.
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December 30, 2005 Update:
Zero problems since my last update. No service interruptions of any kind. Still on my one-year contract of DSL Pro with consistent speed measurements as stated below. Since my last update I have convinced my mother to join SBC will the DSL Express product in Ceres, CA also with zero problems on the DSL side even though she lost dial tone for three days. A friend of mine here in Turlock with a CO connection recently moved to my neighborhood and is on an adjacent RT with perfect sync and excellent numbers on his DSL Express; this did necessitate a call to level-1 tech support and switch to level-2 support to re-activate his account and e-mail address. Simple and trouble free since I maintain his account and computer for him.
Lastly, my father in Sacramento, CA living in an old high rise apartment building in downtown recently went live (12-19) with DSL Express and the self install kit and he has excellent numbers. He was somewhat confused during the self ordering process when the website (SBC $16.50 six month special) suggested Earthlink. He had Earthlink dial-up 4 1/2 years and suffered with tech support back then relating to connection and e-mail problems. I had him try the website again thinking he made an error at his 73 years young and it suggested he call for the DSL ordering process. He had no problems dealing with a CSR at SBC and is happy to finally rid himself of the slow dial-up.
____________________________________________________________________
April 2005 Update:
I moved within the city of Turlock during the month of February 2005. Our new rental in a triplex development came with a DSL line added in addition to an ADT monitored alarm; no problems with the DSL or alarm. I upgraded from DSL Express to DSL Pro for $3.00 more per month and the USF fee. I waited patiently to see the speed increase and it popped from 1200+ down /108+ up to 1600-2000 down and still 108 upload with the new profile.
There was a violent thunderstorm one day two weeks ago and our unit was flooded and I started to see drops in my Linksys router maintaining a PPPoE connection. This continued with occasional drops to no sync on Saturday April 9, 2005. A simple call for troubleshooting with an excellent international call center employee who forwarded the case to ASI. Wednesday April 13, 2005 "John" from ASI did a gel cleanup at the MPOE and a pair change. John did the same pair change inside at our DSL jack. Our numbers increased remarkable with the first SBC speed test; 2531 down and 438.45 upload and a noise margin of 17. John also mentioned that we are on a RT now versus a CO connection at my old apartment and our line is capable of sustaining a 6.0 profile if SBC offers it again at a reasonable price.
It is a pleasure to deal with SBC and ASI and once again there was no charge for John's 10 minutes of work and the pair change.
Earlier in my review see below, I stated it would be nice to have an upload of 256 or 768; however, due to the cost I stayed with the Express package. With the Pro package of $3.00 more than my contracted Express price the upload will be fun to have.
____________________________________________________________________
October 2004 Update:
I noticed recently with a line test through SBC's DSL speed tests and those available through DSL Reports that my upload speed has improved to 300+ and averages at about 323. My download speed is still a rock solid 1.2. I was on an interleaved account however with the new upload I do not know if I still am; having no problems I see no reason in contacting a technician for a question about upload speeds.
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August 2004 update:
I have had my SBC DSL connection for 13 months now. This continues to be the most consistent and reliable broadband experience I have had. If I have had any downtime in the last eight months; I would say it occurred while I was away from my computer and solved by rebooting the modem and establishing a new PPPoE session. I am still on interleave due to the condition of my copper and distance from the CO. I lose a few bytes on the upload without the benefit of current changes to SBC's "Rate Adaptive DSL;" however, the basic upload I have is fine.
The same rate of $26.95 still applies for me to renew again for another year; I believe I may have to pay the USF fees which I have been free of so far; although, I have not checked into that. Why pay more? Unless one needs faster throughput which I do not, I see no reason not to have SBC's service. I still have the excellent ping times to Yahoo, no packet loss, and speed tests to SBC's test servers consistently run 1200 on the download and 130 upload.
I am still using my P-3 1GHz tower with 512MB of Ram with SBC's modem, I have not purchased a router yet since I only have the one computer and live alone; the Kerio PFW performs as I expect it to protect me. A router would be nice when friends come over with their laptops and want to utilize my DSL connection.
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January 2004 update:
What a great DSL connection. Consistent and reliable, whatever problems that an on-site ASI technician found with my IW or underground line between my apartment and the demarcation point has resolved itself or the landlord did have work performed on the line. I do not know since I was never contacted. Consistent speed tests using SBC's test page of 1200 and over. Still waiting for SBC to upgrade my CO for the increased upload profile.
The 130 to 135 upload is fine for what I am using it for. File transfers are not the priority they were when I had Earthlink DSL or when my SBC connection went live on July 1, 2003. The thrill of obtaining or providing files wore off.
I signed up for a new 12 month contract at the new price of $26.95 during late November. The $3.00 savings off the old rate of $29.95 makes this the most competitive rate. Combine the low price with the service one gets from the BBR members and technicians in the SBC Pacific and Nevada Bell forum here and the service and reliability cannot be beat by the other DSL companies providing service over SBC's lines and CO's.
Lastly, I have no packet loss and trace routes to Yahoo.com return times within 40 to 60 MS.
____________________________________________________________________
I ordered SBC Yahoo DSL via a website on approximately June 20, 2003. I chose the 384-1.5 profiled plan at the current special of 29.99 per month with a 12 month commitment. I requested a connection date of July 1, 2003, I did not receive any confirmation that service was successful, however, I previously had Earthlink DSL. UPS showed up just after 17:00 hours on July 1 with the self install kit, including the Speed Stream 5100 modem, filters, and installation CD. Not wanting any of the bloated Yahoo junk software on my system I connected without any problem using the Win XP Pro PPPoE dialer. Eddie from ASI had previously installed a splitter on my 2 pair line while I was an Earthlink customer, I did not need any filters on my one phone and dial-up modem. The immediate problem were the sign-up pages were loading extremely slow, this turned out to be my phone line copper between my apartment and the MPOE. (See below)
July 2, 2003 the service was a pleasure to use, 1100 plus downloads and 135 upload before tweaking; no ramp up to worry about. I managed to complete the email addresses and merge with Yahoo on their pages.
Sunset occurred at 20:30 hours and exactly at that time my connection slowed down to sub-par dial-up speeds with packet loss. A call to SBC's tier-1 support and Andy in Colorado helped me with checking my connection. My speed tests through SBC's website showed speeds dipping all over the range of what I thought was blazing fast speed back in 1993 using a 9600 baud modem and an ancient Intel 33 MHz processor. Andy could not see any network problems on SBC's end and entered a trouble ticket for ASI.
Instant messaging BeachBoy who is a SBC tech in St. Louis and posting a question or two in the PacBell forum helped confirm what the night time problem could be. The MPOE was dry not wet and covered in spiders, webs, and dirt. My phone line is underground between my apartment and the MPOE. Not finding any obvious EMI, street light or other interference, I would have to wait for ASI.
Fernando from ASI arrived as scheduled on July 7, 2003 to evaluate my connection problems. Granted they were only at night after sundown and miraculously cleared up at sunrise. Fernando found a signal margin loss of db between the MPOE and my phone jack. He cleared what problems he found on SBC's end and advised my to contact the landlord to repair or replace the copper; he said it could be simply a short from a nail or the underground line getting wet at night.
When I was an Earthlink DSL customer I had problems day and night, I was dreading this with SBC. The old problems were slow speeds, extreme packet loss, and ping times exceeding 300MS. Capping the line at 768 did not help, ASI installing a splitter at the MPOE on the yellow/black pair did not fix my concerns with Earthlink. Earthlink is known for overselling and exceeding capacity on their servers. I managed to have them cancel my contract in the 11th month after complaining to my local NBC affiliates consumer affairs division. Earthlink is known for an arduous journey through their phone tree to reach customer service or tech support. Their are quite a few valuable DSL Reports members in the Earthlink forum who helped during my problem times; thankfully SBC is one call away with short waits and fast turn around times for a truck roll.
During daylight hours it is a pleasure to have the speed I need with SBC to watch broadband video, and download what I need in software without having to wait. It would be nice to have 256 or 768 upload but I cannot justify the cost; binary files on the newsgroups and the RI AA causing their problems, searching for classic music on WinMX will wait for now.
Anyone considering SBC DSL service at least in my area of Northern California and the oppressively hot San Joaquin Valley would be wise to order; price, service, and the technicians who are available in the SBC forum are invaluable. Special thanks to Toaster2K who is always ready for a challenge.
Anyone having similar problems with their apartment phone line copper and have suggestions or success in having it repaired or replaced by their landlord please post a reply.
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 Review by redsonrising
UPDATED: 338 days ago
member for 9 years, 1780 visits, last login: 1 days ago
Sacramento,Sacramento,CA
$34 per month (12 month contract)
about 5 days
SBC
"83-86% of max consistently, *Never* lose Sync"
"None that I can think of."
"No problems for a long while (especially when dealing with domestic tech support that has a clue)"
| Pre Sales information:
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We've had DSL for almost 10 years now. Were originialy 19000' from the CO (which pissed the tech off because they aren't supposed to approve orders that far away), but we had clean lines so we had 768/128. We got 5 static IP's and paid 59.95 for the plan. I guess it was for 12 months, but the price never changed.
In October/November 2002 we got moved onto the local RT and are now at 1536/160 w/ 5 static IP's again. Only complaint was that I had to call to get the IP's from Pacbell this time around.
First connection we were running at between 80-85% of max speed. We lost sync exactly one time and that was a service interruption and had nothing to do with line quality. Now on the RT we're running on average 85-86% of max speed (Thanks SBC for the tweak to get the downstream up to this level!!!). No sync or service loss at all. We're in the La Riveria/Watt Avenue section of Sacramento...RT is about 2 blocks away RBACK5.
Still paying 59.95 plus the 6.95 (?) monthly modem fee. We have an Alcatel Speedtouch Home. No hardware troubles to report.
UPDATE: 6/10/04: First problem with my line, EVER. Made 6 calls to 3 countries and multiple departments to get my problem solved. If the "outsourced" Tech I first talked to knew what he was doing, my problem would have already been solved. I got 4 different stories from 4 different techs. The last one was 2nd tier support...here in the States...and he knew what he was doing. The first 3 were "OUTSOURCED" Techs who were polite, and ran through their troubleshooting screens just fine...unfortunately they didn't know how to read the order screens properly and thus could not solve my problem. At least the last one I talked to in the Philipines had the smarts to escalate the call to 2nd Tier support. Cost cutting at the price of destroying your tech support is fine and dandy assuming your product works. Its those times that there are problems that can come back to bite you. I guess we'll see how my opinion changes when my order to get *new* DSL service gets processed....in 5 business days. *SIGH*
03/12/05 - Service has had no problems since it came up after dealing with the international techs last june. Back to happy. Upload up to the 384 that was promised.well, 85% of that).
10/17/05 - One minor outage that lasted a whole 2 minutes, phones went out too so not sure what was going on. Other than that reliable connection, no outages, no slow downs. Still have 1.5/384 and 5 statics (not sticky statics).
11/18/05 - Upgraded to 3mb/384-512kb 11/5. Took a whopping 8m15s. Was on month to month, but went onto the new (effective 11/1/05) rates and better speed because of the price. U/L speeds went up early, D/L I had to post in SBC direct to get my profile rewritten to take advantage of the higher D/L. After tweaks I'm getting around 2480-2500 down and 428/430 up (on an RT). Maintained my static IPs and did not have to change over to the PPPoE sticky statics with the speed upgrade.
2/22/06 - Still no problems with service. Speeds constant.
5/14/06 - Still going strong. Speeds around 2490 - 2500 and 425-430. Considering the next highest tier, only $10 more. Will update if we go to that level.
6/19/06 - Had some issues at the end of May with a server update so service was down for a while. Turns out at the same time my network cable between my modem and network went down, so it was down for a while but I didn't know why. Worked with US based tech support and they did an excellent job checking out the items on their side, helped me rule all that out and look at internal issues. I doubt the overseas tech support would have helped given they said (about 12 hours after it went down) that it would be up *soon and would be working perfectly for you*. Well, it was *ALREADY* up, they had no clue about that. Oh well.
5/9/07 - Called in Saturday 5/5 to upgrade service to Elite w/o the statics. Order taker was a bit on the slow side, but he knew to ask someone for help when he needed it, so props to him. Said it would be live 5/9 and this morning (5/9) it was indeed live. Without any tweaking I'm getting about 84.5% of rated D/L and U/L. Tweaking should bring that up a bit. They messed up and forgot to order the modem, but I got that and hooked it in the other night, everything runs fine. Its a Speedstream 4100b, fyi (keeping the STH as a backup).
12/4/07 - Nudged to update by the system *lol*. No problems at all. DSL always up, always up to rated speeds. Changed my tech support rating because the install and conversion from static to dynamic went w/o a hitch.
6/21/08 - No changes to report. Still at Elite level, speeds running where they are supposed to be. No outages. No slow downs.
12/24/08 - Still no changes. Service is still great. My wife and I pay Warhammer Online at the same time and we don't experience any slowdowns due to the connection.
Followup comments: heero884
join:2009-02-08
| A couple questions for you.. Hi, I have a couple questions for you if you don't mind answering:
a) You still using the Speedstream 4100b?
b) You still getting 80-85% of rated speed consistently with your Elite service? I have the Pro service and I'm only getting 80% of the advertised speed consistently. I'm curious what tweaks are necessary or if I need to invest in a new DSL modem. I have the Speedstream 4100b.
Lately my SBC service is dropping out intermittently at consistent intervals and I need to figure out if it's my modem or if I need to call customer service...
Thanks,
Jon | |
| |
redsonrising
Premium
join:2000-11-21
Sacramento, CA
 ·AT&T U-Verse
·Pacific Bell - SBC
| Re: A couple questions for you.. I never saw this message, so I'm sorry I have not replied yet.
a) Yes, I am still using the Speedstream 4100b. I've had to restart it a few times recently, but that's all the trouble I've had with it.
b) I typically get 80-85% at Elite. Sometimes a little lower than that, but I've heard that's normal at times. I didn't tweak anything on the modem at all. Have not tweaked my system settings recently though. Check the forums, I believe they have one to help you set up your connection. They have a nice guide on what tests you need to run and what information to post. The people evaluating your connection will know from the results if your connection needs help or not.
If you are having problems with your service, post in the AT&T forums...they have Techs who hang out there who can help.
r_r
--
Admit nothing, deny everything!
Warhammer Online: Server:IronFist, Name: Callum, Class/Race: Ironbreaker Dwarf (lvl 24), Guild: Outlanders
Warhammer Online: Server:IronFist, Name:Pyrejarra (lvl 7), Class/Race: Empire Bright Wizard, Guild: None yet | |
| | | |
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Review by ramoglia
UPDATED: 356 days ago
member for 8.2 years, 23 visits, last login: 283 days ago
Ventura,Ventura,CA
$35 per month (12 month contract)
about 18 days
SBC
"Great speed for DSL"
"Support non-existant"
"Does the job nicely"
| Pre Sales information:
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(ratings match consensus)
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When I wanted service (10 years ago) had to buy cable TV to get the internet, so went with DSL at $29.00 and 12 month contract. Speed was 1200, not that great but do-able. About two years ago they advised me of upgraded service (elite) for $35.00 a month, so I gave it a try. Have had no problems and am getting 4500-5000 speed. I can't complain.
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Review by astevens
UPDATED: 363 days ago
member for 1.9 years, 29 visits, last login: 102 days ago
Turlock,Stanislaus,CA
$59 per month (12 month contract)
about 90 days
SBC
"copper already ran..."
"down more than it is up. missed appointments.."
"even att techs say they suck and to get comcast if you can."
| Pre Sales information:
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(ratings well below consensus)
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Even the techs badmouth their own company. Don't even have dial tone on my line currently. This place is a joke. They do ok in areas where they compete with comcast, but where they compete with charter, they joke about charter sucking so bad they see no need to update anything. avoid like the plague if possible. tech was supposed to be here before noon, its 4pm and no dial tone and no tech yet 
basically if it rains or drops below 55 degrees, we loose even pots service.
tethering my blackberry has become the norm to get online with these shadey characters. lots of lies, lots of misrepresentation, lots of excuses about how they are working on it, well it has been literally over 36 months with the same problem and no resolve. now i do not even have voice service.
PLEASE NOTE: this is isolated to my area, as we have connections in other parts of the country that are flawless. please do not flame me saying how great your dsl is if you are in reno, or walnut creek or one of these areas where we seem to have no issues either.
Nice to see that the speed test our CO manager submitted from his home is an uncapped uverse. So glad to see that they fix up their own connections but leave the rest of us high and dry.
Followup comments: k1ll3rdr4g0n
join:2005-03-19
Homer Glen, IL
| My suggestion So you have a bad experience, tell people who can make something happen.
Usually my first recommendation would be to goto the CO and talk to him about it. Seeing as you did that, work your way up the chain of command.
Send a BBB report.
Send a letter/email/call your town reps.
Send a letter/email/call to your state reps.
Usually by that stage someone high enough up has noticed and AT&T is going "oh #$@#%^@."
Remember though the first rule is always be polite and descriptive but short as possible (remember they have things to get done too!). "My phone doesn't work" vs "Here is my long 1 page sob story about how my phone doesn't work".
And do not forget to ask for compensation, and lots of it. This way it will entice AT&T to get off their lazy butts and go "oh, maybe we should send a tech out after all!".
My two cents, for what they are worth! | |
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PacBell/SBC/ Now AT&T DSL
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