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Review by jester805 
member for 4.4 years, 425 visits, last login: 13 days ago
lodged 2.2 years ago
 Manito,Mason,IL
 $59 per month "Smaller company so easy to get a hold of a supervisor" "Slow internet connection speeds and packet loss" "Not worth the headache. Get another provider if you can"
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In 2010 I moved to a new house and found the local cable provider to be Cass Communications. They have three internet speed tiers (3 Mbit for $39, 7 Mbit for $59, and 10 Mbit for $99).
I signed up for their 7 Mbit service and had problems from day one! My download speeds were consistently between 1 Mbit & 2 Mbit. (I tested from different servers & different times of day). I also got consistent packet loss when pinging my default gateway (which is my first hop out).
I called their office almost every day to report trouble. Their customer service rep's were ignorant and did not understand anything technical. I finally talked to a supervisor when I threatened to cancel my service. She looked in to it and agreed that something was not right. She then put me in contact with their "Telephone & Internet Manager" who was somewhat helpful at first. He had me do some speed tests and try a few things. This lasted a few days until he just quit answering my calls & stopped responding to my e-mails.
On six different occasions I was told that a technician would come out. Of those six, someone only showed up twice. One of them even told me that some packet loss is normal for where I live.
I hope my review saves someone the headache that I've been through with this company. They have over-sold their internet service and can't keep up with demand. They won't go the extra mile to help their customers and they come up with excuses instead of fixing a problem.
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Review by spectrumdm
member for 10 years, 48 visits, last login: 5 years ago
updated 5.1 years ago
- White Hall,Greene,IL
- $59 per month
- "pretty reliable"
- "terrible speed"
- "Sticking with it"
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I got this because there was nothing else in the area. For the last 6 years they've been "working on it". Speed is abysmal. Seldom over 300 kb/s download.
Update in March 2008. After extensive work on the system, we're now able to get almost 700 kb/s. They're talking now about more work that'll get us up to 1mb.
I can't get a static IP from our local Verizon office or I'd have already changes. I guess I'll stick with it. 700 kb/s isn't bad. I just get jealous when I come here and see the speeds everyone else is getting.
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