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Review by Ana Holbik 
member for 88 days, 2 visits, last login: 86 days ago
lodged 88 days ago
 Mississauga,ON
 Contract price not specified.
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I set up service yesterday and within hours I received e-mail with a 3 year
contract. I called few times today to cancel and there is NO Customer
Representative answering ``Cancellations calls.`` The only Customer Reps
are in Sales, taking advantage of unaware customers. I sent an e-mail
requesting the cancellation. I regret not researching this company.
The authorities and media should take action on this Company.
Comments:
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Review by budarickmilt
(review was emailed from domain gmail.com)
lodged 125 days ago
- L9S1S
- $29 per month
- (month by month)
 "The sales pitch" "They lied about the free months trial and charged me anyway and kept the money" "Its a scam"
| Web-site:
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(ratings match consensus)
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Please avoid comwave. I was offered a 30 day free trial and all I had to
do was pay
for shipping. I called and cancelled after 10 days and returned the
adaptor but got charged the monthly fee of $29.99 plus tax anyway and after
speaking with them, I was told there is no free trial with the month to
month payment plan. They are con artists and I would certainly not want to
work in their customer service dept. I called my credit card company who
stopped any further payment to comwave and were kind enough to absorb that
29.99 fee. Lucky me.
Comments:
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 127 days ago
- Purgato
- Contract price not specified.
- "BBB rates Comwave - \"
- "BBB rates Comwave - \"
- "BBB rates Comwave - \"
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BBB rates Comwave - "F" (from a possible A+ to F)
The problem why new subscribers don't get to see the numerous complaints against companies like Comwave is because we are blinded by the numerous ads on TV, papers, internet etc. All the talk about being 6 months free is a SCAM! And the lesson I learnt here is never to preauthorise credit card payment!
When I had called the agent in late August, I was told the following:
1) 6 months was free with a 3 year term
2) Any cancellation within the 3 years will mean that you pay back the first 6 months free service, which makes sense.
3) There will be no other charges, no hidden charges, just cancel and return the equipment and pay for the time used.
4) Invoices will be sent to my email account, which I later found was registered as .....@geemail.com - instead of gmail.com.
As I had just moved into a new city, I was busy and only realised about not receiving from Comwave any invoices. When I had called in, I was told that the email address was incorrect (with a laugh) and emails for online registration were apparently sent to ...@geemail.com.
Next, I went on to register and logged into my account to find a couple of invoices:
1) shipping charge of $13.44
2) Equipment deposit $50
3) Extended warranty $2.24 monthly
4) Charged 911 fees on some months but not on others)
When I called in to ask why wasn't I informed of these charges, the agent explained that it was "company policy" to make the charges. Just when I was taking care of this issue, Comwave started charging me for service from the 4th month onwards, when it was suppose to be free for 6 months.
When I confronted Comwave, I was told that it was only free for 3 months and if you want 6 months, you need to port your old telephone number??? If this is true, why was I told that I will get 6 months free and the sales agent even chose a new telephone number for me???
After numerous phone calls and agents who failed to carry out what they had promised verbally, I had launched a final complaint against COMWAVE and was told that the matter was escalated to "higher up" and someone will get back to me. Of course this never happenend.
At this point, after over 4 months of subscription, I had enough of COMWAVE and had called in to cancel but was told that I need to pay the remainder of the 36 months, ie 31.5 months which amounts to nearly $1200 plus $50 to port the number out to a landline company!!!
How ridiculous! It doesn't make any sense, especially when I had paid for that small box, paid for the shipping (I virtually own it). It is not like we are binded to a cell phone company as we had been given an expensive mobile phone. Also this was COMPLETELY opposite from what I was told during the sales transaction!!!
BEWARE! Never deal with comwave! please read the horror stories! Be deligent and check out companies first before giving them your credit card or banking information. If it is too good to be true, then it can't be true!
Comments:
 | | Your Comment Hi,
The experience you describe is not typical of our Customer Service. We would like to assist you in addressing your concerns. Please email us your account info so that we can investigate letushelp@comwave.net.
Regards,
The Comwave Team | |
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Review by Nothappy
member for 147 days, 0 visits, last login: 147 days ago
lodged 147 days ago
- undisclosed location
- $62 per month
- "Nothing."
- "Everything"
- "Dishonest, Scam."
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(ratings match consensus)
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Still not having the service install, when I called to cancel before they installed it and before i got the box.. They refused to return my $12
Stay away from Comwave in all aspects.
Comments:
| | Hello I have never dealt with a company like COMWAVE they should be called CONARTISTS They TOOK from my account 530.00 Charge for early cancellations as NOT STATED clear enough in their terms and conditions. I have spent 19.95 for 3 years per month and now This extra 530.00 diveded by 3 years this phone cost me actually $36.00 a month. with Bell now I pay 34.95 + taxes.Where was the savings. On Dec 13 my computer crashed and had no phone as the phone is attached to my computer and if your enternet goes down so does your phone. I called bell and had them give me a new phone line in which in turn Bell looked after the cancellation. We with fixed income always looking to save here and there. If I would have known that COMWAVE would litterly go in my account to take money out I would have re considered going with them.
BEWARE OF COMWAVE. I have asked comwave to reverse charges and after talking to 8 different people a 9th Person informed me to read the Terms and Conditions from 2.04 to 2.09 and there is nothing we can help you with. Now I have Visa helping to argue to reverse the charges.I would NOT Even suggest anyone to go with Comwave as all they say is NOT clear or true enough. The Customer Service seems helpfull enough. The Customer's Service Supervisors have no bussiness sense or comom sense as they read or rhyme off from a tired script thats difficult to understand from different ACCENTS.SHAME ON YOU COMWAVE. | |
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Review by peer2peer
member for 246 days, 0 visits, last login: 246 days ago
lodged 246 days ago
- Markham,ON
- Contract price not specified.
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Customer care lacks care. Accounts departments ends up billing you more than you owe. Billing department makes unauthorized withdrawals from your account without invoice and seeking prior approval and if they remain unable to do so then their accounts receivable department will start making calls after calls even after you are able to prove that you owe them nothing. Technical support always blames the high speed service provider for their bad sound quality and echo.
This company must stop being a symbol of worse business model that one can imagine. I will not be surprised to see a class action lawsuit once there are enough irated customers who have gone through nothing but trouble with this worse of all VoIP company.
Comments:
| | comwave (Toronto on ) comwave company charged $ 377,48 on my visa account, after cancelling the account,and there no contract.when I registered (Aug. 2010 ) I made a plan which let me cancel any time wit no fee,after 2 year I
canceled.THEY SAID I HAD A CONTRACT FOR 3 YEAR AND CHARGED ME 19 MONTHS REMAINING ON THE CONTRACT, plus $50,00 for transfering existing phone number with Comwave to another provider. Comwave company they cheat you, Don't go there. | |
| | | | Re: comwave (Toronto on ) I am running into a similar situation. I was with comwave for a while. I signed up because it was cheap at that time, and there were not many competitors. I realized that too late that they had been over-charging me. I requested to cancel the account, but with company like this one, of course, it gave me hard time. At the end, I managed to call numerous times, including leaving messages, speaking with the manager, to get my account cancelled. But after 6 months, they are now sending me through the collection agency for administrative fees of 50 dollars. This is a company with no business ethnics at all. Dishonest, over charging and hidden fees. Go for other options! You will end up paying more than you should. Heck, get in a lot of troubles. | |
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Review by ge
member for 293 days, 0 visits, last login: 293 days ago
lodged 293 days ago
- Chilliwack,BC
 Business customer- $29 per month
 about 192 days- "Comwaves lies about Hidden Charges $ 50.00 + 1.49 each month for cheap rate can not be canceled ; it become as membership"
- "Don't even try it."
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Don't try it.
I start as in a plan of $9.95 per month and 6 months free with caller ID; voice mail ...; no charges for concellation or even if you deciede to move to new company, not for number transfer. What is end up the quality of Voip is very very poor; I had to use other nb to make my calls, Their customers service did not resolve the problem , but it is opposite they blame my high speed internet while I was use it by Magicjack at same time and it was great. I asked about the features why I don't have them and The response was it is not under your existing plan you need to update it to $ 14,95 ( that was not what I have been told when I sign up). So I unpade it and I got billed the difference as retro and I had 3 months to diciede if I want to keep it or move on and no penalties or any charges fee if I choose different comapy even moving my nb. At that time I was checking for different server. So I called back to be on free plan before I stack in 3 years term. I got to higher plan even become more expensive of my ex-server, I asked if I like to add a cheaper long distance plan for just $1.49 per month and I can cancelled when I like. so I said yes and I was planning to check new server.Also charged a retro too.
Here is how the company deal with me: a bad service , bad quality even when I called them we just being able to hear or understand each other; (very bad), Since the start I got charged higher bill, I paid for their machine ATA $32 for shipping where the machine is for less then $12 on line even is china made. and I have to pay shipping return and for damage if they find anything happened to it.
I called to cancel the $1.49 plan because I don't need it until I find a reliable new server and the answer was no you can't it is not a plan for cheap long distance it is a membership and you cannot canceled now, wow.. croocks. "I can not cancel the service or I loose my good nb, and I have use it on all my information, freinds, works.....", so I told them I will cancel soon the service, then I found that I have to pay $ 50.00 to transfer the nb, I have never been told that. After arguing they accept to give me credit for 3 then 4 the 6 months of $1.49 only and just to stay with they service. Also they don't takes responsabilities about their sales mistakes , I have to pay for their mistakes. I asked for the manager , but it was the samething except I can now cancel the $1.49 plan. I won't be able to get what is my right and to pay the $50.00 added to shipping of the ATA and damages.
Maybe they did not hear about customer is first or get responsibility for your mistake and customers right.
You are leaving you pay $50.00. if you like it or Not , if we informe you about it or NOT.
Croocks.
Please do yourself a favour and don't try it.
Comments:
Usman
join:2012-08-20
Brampton, ON | Scam Company Hi There, never used their service and being charged CAD 65 for nothing, they called me with big claims about the service no contract, cheap rates but my current company offered me better service and rates so sticked with it. Returned their device and got a confirmation call from one of their departments, but now served with collection agency letter  that for not using service i have to pay CAD 65. What a rip off, never trust and never take their calls they are full of S***........NOT TO BE TRUSTED..............thats how they make money, they do marketing through outsourcing I have talked to few they are also not being paid by the company for the services. Please write about this company, I need a number or email for telecom authority If someone can provide me with to make complaints about false claims | |
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Review by shay.porat
(review was emailed from domain gmail.com)
lodged 295 days ago
- M6B4B
- Contract price not specified.
- "Cheap"
- "Lousy line quality, many disconnections, bad customer service"
- "Don't take it even if they pay you"
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For whoever is weighing which company to choose for home phone I highly
recommend to stay away from Comwave.
I've been using their services for three years, because they were cheap.
Their service is horrible. The home phone line kept disconnecting, and the
quality was also horrendeous.
On top of that they want to charge me $50 as disconnection fee, becuase I
did not return their little box that connects to the internet. I spoke with
their rep a month earlier, and he did not mention anything about returning
this box. In addition he told me that it's not enough that I call a month
earlier, I need also to call the day of my disconnection from their
service. He asked me to call on July 28 (Saturday). I did that but there
was no one to talk with as it was a weekend. I asked to talk to a
superviser but did not get one.
Beware !!
Don't even think of going there.
Comments:
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Review by (hidden by request)
(review was emailed from domain banquelaurentienne.ca)
lodged 353 days ago
- New York,New York,NY
- Contract price not specified.
- "Nothing"
- "Everything"
- "Scam"
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Comwave is scam I had it for more than 5 month and I had to cancel my service for bad quality of call they charged me 670 $ for cancellation fee and they said I didn't finish my three months contract. It was the first time I know there was contract. I had to do a complaint with consumer protection. It's scam avoid it
Comments:
| | Comwave a Scam Company playing within Laws Hi Guys
A warning for everyone!!!
I got trap with the COMWAVE COMPANY and spend four years of forced contract with them. I am still stuck with them to pay unnecesary cancellation charges. (Which I donot have to but agreed to pay $ 101 to get rid of them)
I have been there forced customer since Sept 2006. and they renew your contract automatically without taking your conscent. at my renewal anniversary date in 2010 they agreed well before renewal that they provide me month by month basis service and requested not to disconnect services. Specifically their target is new comers to the country looking for cheap deals.
In January 2012, when I request to disconnect my services due to their bad services (Suspended serives for over a week, How to trust comwave service when u get disconnected from the rest of world for weeks) and overbilling, they gave me news that I am in a contract and have to pay cancellation fee of 103 dollar after return of equipment. (I returned their equipment ($ 50 value modem).
You people be surprised that instead of adjusting my bill from 153 dollars they added another bill after cancellation of $ 101 and send my case to collection department as a punishment for cancelling the services.
"DONOT TRUST COMWAVE PEOPLE". "DONOT TRUST THEIR ATTRACTIVE ADS IN THE NEWS PAPER" ITS A SCAM WITHIN LAW.
Currently I am fitting my case with the help Commissioner of Complaints for telecommunication companies.
GOD BLESS ALL TRAPPED IN THIS SCAM | |
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Review by (hidden by request)
(review was emailed from domain teksavvy.com)
lodged 1.7 years ago
- m2m3a
- Contract price not specified.
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I had a very bad experience with Comwave and my advice to you is avoid
them.
They advertise a free 6 months free trial, the first 3 you can cancel
without questions. Guess what? They charge you $50 for that without tell
you first when you join.
The connections were very bad most of the time, the other parties
couldn't hear me properly (I have Panasonic Phone sets, 2 years old).
The modem is taking down the Internet upload/download speed even when I
don't talk over the phone.
For long distance calls I called them to ask about the rates if I simply
dial the number without any long distance plan. They told me it was 3
cents per minute. Guess what? They charged me 20 cents per minute almost
7 times more. I called them and they agreed to credit me but only to my
account. When I told them I cancelled the service with them they said
they cannot credit me under the circumstances.
I had to escalate to get from them the promise they'll reimburse the
difference.
When I joined I specifically asked them not to charge any invoice to my
credit card. Guess what, they charged my credit card I used to pay for
the modem shipment. The superior manager told me that they only charge
credit cards, they don't have any other payment method, though the call
centre and the supervisor admitted their mistake and they said the bankk
account is available for payments.
Bottom line: they cheat you and they make you're life miserable on your
hard earned money.
Comments:
| | Comwave Hi there,
After reading your message, we're not sure why you were charged a $50 cancellation fee as there isn't one charged until after your 90-day trial period is up.
Can you please e-mail your account details to marketing@comwave.net and we can help solve this issue for you? | |
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Review by cpedley
member for 5.4 years, 26 visits, last login: 2.6 years ago
updated 5.4 years ago
- Welland,ON
- $35 per month
- "good customer service for the most part"
- "HIDING INFORMATION ABOUT PENALTIES for not returning adapter on time"
- "Good as long as you don't intend to go elsewhere or they will get you"
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I was getting good service with Comwave until I noticed that Vonage had a service for about $15 less with 500 minutes, Canada and the U.S. free calls.
So I even phoned customer service to tell them I would be switching unless they had a plan that was equivalent which they DID NOT.
They DID NOT TELL ME TO RETURN THE adapter. I made the assumption that the initial fee I paid which I believe was $60 was to pay for the adapter so I thought it was mine.
I went through the switching process. One part of that is that I had to approve by email the transfer of my number to Vonage.
That was all accomplished on the 6th of November, 2006. I made the assumption since Comwave had to send me the permission form and it was sent back to them, that like a normal phone company, they then knew that I was cancelling.
About 1 month later, I noticed they charged me for the whole month of November, even though the transfer was on the 6th AND I made NO calls since I was out of the country from October 31 - November 12.
I was told that since I didn't officially cancel they were keeping the payment. I checked their terms of service which DID NOT MENTION that you had to verbally cancel.
I informed them of that fact and still was told that I "could have used their system still" even tho my phone number was switched to Vonage. When I asked how, the individual ducked the question and just repeated his comment.
He also mentioned NOTHING about returning the adapter
I also complained to Visa about this and they told me to wait a few weeks. When I called again they told me it was too late to get back the money. Upon pushing Visa gave me back $15.
Then I noticed in February that two days after I had returned the adapter, THEY CHARGED ME $250 for NOT RETURNING THE ADAPTER!!! The adapter sells online for $109 - $149 so the penalty was excessive and not in line with the price NOR was it justified since they DID NOT TELL ME TO RETURN IT!
Visa did refund that money to me after faxing numerous proof pages to them.
Bottom line - service is good but ASK ABOUT ALL CHARGES OR YOU WILL GET STUNG!
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Re: beaware of comwave cheat plan
Comwave - the worst experience!!
