Review by bush12 Location: Scarborough, ON, Canada Cost Contract price not specified. very bad

Ease of Installation: Tech Support: Value for money:

I ordered internet service with this company in may 2015 they sheduled to send technician one day before they sent me text msg and changed my appointment without my consent and after technician didnt show up even with new changed schedule and worse part they have already charged my first bill without confirming that i got service or not every time when i call after 15 min representative asked me to keep waiting till they find what happened and they hang up the phone .I had spoken to several supervisors .I was so frustrated i have spent over $200 and no service ,no money and waste lot of time.I called and cancelled my service now i have to fight for my refund after one and half month on June 9th and June 10th received two refunds one $84 for activation fee and second $49.94 for first bill still i didn't get the $75 for my modem which they have received already their customer representative confirmed and also with tracking no i have confirmed .about a month ago i called again to know about my $75 representative told my its applied today and you will receive with in 48 hours which i never received it and today i called them they told me they already issue and the $84 that they pay for activation was for modem!!!whaatttttt???? can you believe it and when ask check my history how much you charged me and how much did you pay me do the simple math the representative said i have to send my bank statement ....come-on you guys look at account ...and he said he will transfer to supervisor and its been 36 min I am still waitinig for supervisor....its just happened now (July 20th 2015 Monday 3:25 pm) ..this company they want just your money... ......just stay away with this company...stay away....

bush12 join:2015-05-26 Scarborough, ON bush12 Member 2015-Jul-20 4:06 pm no service and no money I ordered internet service with this company in may 2015 they sheduled to send technician one day before they sent me text msg and changed my appointment without my consent and after technician didnt show up even with new changed schedule and worse part they have already charged my first bill without confirming that i got service or not every time when i call after 15 min representative asked me to keep waiting till they find what happened and they hang up the phone .I had spoken to several supervisors .I was so frustrated i have spent over $200 and no service ,no money and waste lot of time.I called and cancelled my service now i have to fight for my refund after one and half month on June 9th and June 10th received two refunds one $84 for activation fee and second $49.94 for first bill still i didn't get the $75 for my modem which they have received already their customer representative confirmed and also with tracking no i have confirmed .about a month ago i called again to know about my $75 representative told my its applied today and you will receive with in 48 hours which i never received it and today i called them they told me they already issue and the $84 that they pay for activation was for modem!!!whaatttttt???? can you believe it and when ask check my history how much you charged me and how much did you pay me do the simple math the representative said i have to send my bank statement ....come-on you guys look at account ...and he said he will transfer to supervisor and its been 36 min I am still waitinig for supervisor....its just happened now (July 20th 2015 Monday 3:25 pm) ..this company they want just your money... ......just stay away with this company...stay awa 2015-Jul-20 4:06 pm: · hey mods ·
	no switch @telus.net no switch Anon 2015-Aug-14 2:48 pm Re: no service and no money I'm so glad that I read your post. I was just hung up on camwave after holding for several minutes. I planned to switch to camwave to save a couple of dollars. But now after reading the reviews here, I change my mind. thanks for sharing your experience. 2015-Aug-14 2:48 pm: · hey mods ·
		Stan @videotron.ca Stan Anon 2015-Nov-9 11:01 pm Re: no service and no money Same for me. But now i decide to stay with my orevious company. Thanks 2015-Nov-9 11:01 pm: · hey mods ·
	River rat @rogers.com River rat to bush12 Anon 2015-Dec-31 3:02 pm to bush12 So if it looks like rat, smells like a rat and acts like a rat then it seems to me it is a rat and we should all stear clear! 2015-Dec-31 3:02 pm: · hey mods ·
veryannoyed join:2015-07-31 veryannoyed Member 2015-Jul-31 4:22 pm Comwave has the worst customer service out there. Comwave has the worst customer service I've ever come across. There isn't enough space in this comment to explain all the trouble they put me through, but I have written a blog post about it: »soluble-fiber.com/2015/0 ··· comwave/ While the services themselves were fine, it is the customer service that EVERYONE has a problem with, and for good reason! I liken my experience of Comwave to that of a lactose-intolerant person having a milkshake… everything is sweet in the beginning, but it isn’t worth all the s*** you end up dealing with. 2015-Jul-31 4:22 pm: · hey mods ·
no comwave join:2015-08-06 no comwave Member 2015-Aug-6 2:05 pm Comwave problems I was fed up with Comwave, wanted phone service - never got it and they got over $150.00 from me. Fortunately, I always complain to the proper place and in this case it is the CRTC. Their complaint service is handled by CCTS. Go online to the CCTS site and fill out a complaint form. I complained on Tuesday and last night Comwave called and they will be refunding my money within 7 days. If they don't I will do a followup complaint. The interesting thing is that every time someone complains, Comwave gets dinged financially even if the complaint is stupid. 2015-Aug-6 2:05 pm: · hey mods ·
Lekshi @rogers.com Lekshi Anon 2015-Aug-14 3:50 pm Cancelling Comwave account I subscribed Comwave special offer on January 30, 2012, with one year free on three years contract. I had no problem with Comwave during these three years. The connections was excellent and not a single day I had a problem with connections. However the service agents behavior is a different story. After three years in January 2015, I call them to stop services because I use my mobile phone and there was not need keeping another phone. They told me they CANNOT cancel but I have to continue at least up to end of March 2015. I change my mind and keep on using and in July 2015, I call them to stop but they said they can only cancel on 22 August 2015. Today I reminded them and they told me I have to go up to November. Are these people a complete liar or not well trained? Does other people also have similar experience? 2015-Aug-14 3:50 pm: · hey mods ·
Jaunita @telus.net Jaunita Anon 2015-Aug-25 4:26 pm Avoid Comwave like the plague THEY ARE THE WORST COMPANY IN THE WORLD, I'VE HAD TO CALL IN EVERYDAY FOR A WEEK TO HAVE MY PHONE HOOKED BACK UP, I'VE SPOKE TO 3 SUPERVISORS (THE LAST BEING A COMPLETE BITCH) WHO HAVE GUARANTEED MY SERVICE WOULD BE UP AND RUNNING, YET I'VE HAD TO CALL 6 DAMN TIMES, IT'S HORRIBLE THAT A CANCER PATIENT CANNOT GET CALLS FROM YOUR DOCTORS AND THEY CAN'T CALL YOU FOR YOUR APPOINTMENTS OR TESTS. COMWAVE SHOULD BE ASHAMED OF THEMSELVES 2015-Aug-25 4:26 pm: · hey mods ·
your comment..

Review by ashley0155 Location: undisclosed location Cost: $60 per month Good Recommended

Been with comwave phone and internet for over a year now ... other than occasional disconnections, very reliable service so far.

poor service @telus.net 1 recommendation poor service Anon 2015-May-6 9:07 pm extreme poor service beware This service did not work a lot of times. Callers could not hear us off & on however we could hear them. Sometimes we could not hear the person or call out with our internet working. We called the tech support & still had issues. The charge to cancel the extreme poor service is over $200. 2015-May-6 9:07 pm: · hey mods ·
	VM @lhsc.on.ca 1 recommendation VM Anon 2015-Jun-24 9:45 am Re: extreme poor service beware Had the same experience.. horrrrrrible company with horrible customer service that doesn't answer the phone. Finally got a hold of someone to cancel the service within days of signing up. I'm out around $140 dollars although I canceled within 30 days and I have to pay return shipping for their stuff or I don't get the deposit back.. regular companies will ship you a waybill but not comwave! BRUTAL 2015-Jun-24 9:45 am: · hey mods ·
	your moderator at work hidden : Trolling bush12 join:2015-05-26 Scarborough, ON bush12 to poor service Member 2015-Jul-20 4:02 pm to poor service Re: extreme poor service beware I had even worse experience more than 3 months no service and no money refund yet it is the worse company have ever i dealt with dont know under what regulation this company is running 2015-Jul-20 4:02 pm: · hey mods ·
thanks peeps @telus.net thanks peeps Anon 2015-May-9 6:33 pm thank god I read these reviews. Sorry for everybodys misfortune but THANK YOU for posting these reviews! I was about to jump on board with this company and ride the endless wave that isthe web. Now?? I most certainly will not. Cogeco, here I come! 2015-May-9 6:33 pm: · hey mods ·
Angry custom @rogers.com Angry custom Anon 2015-May-14 4:42 pm Reset passord 3 calls , 1h and 45 min, a promise to be called back, nothing solved. I called the following day to find out it takes 3-5 buss. days to reset a password, WHAT????? Finally spoke a supervisor and guide me through. 2015-May-14 4:42 pm: · hey mods ·
Marshaa @rogers.com Marshaa Anon 2015-Jun-4 11:04 am Comwave Beware! Terrible company Poor - quality, service and excessive billing 2015-Jun-4 11:04 am: · hey mods ·
Ian79 @teksavvy.com Ian79 Anon 2015-Jun-7 2:06 pm Very bad service I was with Call Select for a long time and then I don't know how and when Comwave came to picture and took over the business, but when it happened everything went wrong. The charge for long distance increased by 3 times the quality went down to hell and customer service was actually non-existence. Please save your money and time and don't even look at this company. Comwave is a terrible company, with no management or customer service skills, they are technically below zero and they charge you much more than other companies. And if you think you can cancel easily then think twice. You have to spend at least few hours calling them to get hold of some one. Spread the word and save your friends also. 2015-Jun-7 2:06 pm: · hey mods ·
	scottstewy join:2015-07-19 Canada scottstewy Member 2015-Jul-19 12:35 pm Re: Very bad service My Pastor has so many problems with this company. He got behind a little bit he promised to pay which he did. Then the billing department wanted him to verify that he paid . So I by email , sent in the receipt to verify. Then they wanted him to pay more of give them authorization to take money out of his account.Of course he said no. Well they refuse to hook him back up. This company is corrupt. STAY AWAY FROM COMWAVE. You will be sorry 2015-Jul-19 12:35 pm: · hey mods ·
Ayeni @enitel.net.ni Ayeni Anon 2015-Jun-14 2:23 pm Reactivation How do I Reactivate my account 2015-Jun-14 2:23 pm: · hey mods ·
Frieslander @cgocable.net Frieslander Anon 2015-Jun-19 2:00 pm Home Phone First they send the wrong box. That takes 48 hours to rectify so that you get phone service. Once the service is restored, you can call out but no-one can call you. They work on it and two days later you call them and bingo, the line goes dead and now you can't call out or in. I have tried numerous emails but to no avail. I am going back to COGECO. I was a fool to believe their adds. WHAT A LOUSY COMPANY 2015-Jun-19 2:00 pm: · hey mods ·
	Sheila @seasidehighspeed.com Sheila Anon 2015-Jun-22 6:58 pm Re: Home Phone I have been looking into Comwave because our phone service is so expensive ,but what speed do i need on the internet? 2015-Jun-22 6:58 pm: · hey mods ·
		scottstewy join:2015-07-19 Canada scottstewy Member 2015-Jul-19 12:36 pm Re: Home Phone Do not get comwave you will be sorry 2015-Jul-19 12:36 pm: · hey mods ·
your comment..

Review by ThomasTran Location: Laval, QC, Canada Cost Contract price not specified. ??? SCAM SCAM company, beware

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

Beware with this company. On my invoice, they have added mysterious charge on the total amount. If I don't add up the minutes used I couldn't know there was additional charge on it. Call, email and Fax them to ask for what reason, they told that they charged 26% more because the USD exchange rate was higher CAD . WTF they are. I made a complaint on their website saying that there was nothing mention about USD for a Canadian customer household service in their Terms & Conditions. Believe it or not: they have changed the Terms & Condition with the exchange rate and sent it to me. But I have saved their Terms & Cond on their webpage before telling them by thinking that they might change that and liar if I complaint with Consumer Protection Office. That was the case.

If you are using their services, beware to verify your bill.

==========================
Update April 16, 2015:
==========================
I have filled a complaint with Commissioner for Complaints for Telecommunications Services (CCTS) after that

Today, they have contacted me and told me that their Terms & Conditions has a clause on USD exchange rate. I told them that I have saved the webpage before I contacted the customer service and told them about their Terms & Conditions. What a joke their CS!

They have then told me that they will credit the overcharged amount but they continue to bill based on USD exchange rate. I didn't accept that and asked them why when CAD was higher than USD in the past (May/July 2011), they didn't adjust the price? They could not give a good answer. Since I still have my invoices of 2011, it's clearly that it was never billed with USD in consideration.

Then they told me to go with another company. How do you think that their customer service say that their customer satisfaction is a top priority ?????

Note that I'm not here to complaint about some few $$$, I don't mind if they reimburse me some dollars or not. I just want to let other people know the dishonest way that they put on the invoice. If you DON'T CALCULATE IT, YOU CANNOT RECOGNIZE the over charge.

Sam deco @acndigital.net Sam deco Anon 2015-Mar-18 4:03 pm Camewave Scam That is totally true, bunch of crocks sitting in India and charging long distance call with US dolor in Canada!!!! Fucking assholes.... Do not make contract with these assholes you loss so much money on money exchange and different charges! Beware they are not trustable at all. 2015-Mar-18 4:03 pm: · hey mods ·
	Comwave Premium Member join:2011-08-09 Comwave Premium Member 2015-Mar-25 1:19 pm Re: Camewave Scam Hello Sam, Comwave is a Canadian company and has no employees or offices in India. See my comment below on the US dollar. I fear that the high US dollar could impact us in more way then we expect. I would be happy to discuss this with you and ensure your satisfaction. Email me at letushelp@comwave.net 2015-Mar-25 1:19 pm: · hey mods ·
		Tess @rogers.com Tess Anon 2015-Apr-21 7:48 pm Re: Camewave Scam No they are in El Salvador, Central America! 2015-Apr-21 7:48 pm: · hey mods ·
		mark11 join:2015-05-10 mark11 to Comwave Member 2015-May-10 2:24 am to Comwave comwave is a VERY BIG SCAM AND YOU CAN NOT FOOL NOONE ...I WAS A COMWAVE COSTUMER FOR YEARS AND RECENTLY I DISCOVERED THE SCAMERS WERE CHARGING ME 40% MORE THAN I HAD ACTUALLY USED AND TRYING TO FOOL ME WITH THE CONVERSATION RATE (THEY NEVER TOLD ME I AM CHARGED IN US DOLLARS AND EVEN IF THEY TOLD ME WHEN THE US DOLLAR WAS 40% HIGHER THAN CANADIAN DOLLAR ) ANYWAY I CANCELED THE SERVICE AND INVITE EVERYONE TO CANCEL IT LET THEM MAKE MONEY WITH GHOSTS. ...... 2015-May-10 2:24 am: · hey mods ·
			Mandana @telus.net Mandana Anon 2015-May-13 12:15 am Re: Camewave Scam I completely agree, same happend to me. They try to trick customer by the wrong total. I called and complained just today, the exra charge will be credited but They have lost my trust. I had recommended it to my family and friends but now I have to inform them about this issue. I'm so disappointed. 2015-May-13 12:15 am: · hey mods ·
				Rahim @rogers.com Rahim Anon 2015-Jul-6 4:20 pm Re: Camewave Scam I just ended a call with a Comwaves supervisor. I can't believe such a company exist and there is not legal action against them: First, they overcharged me by 45 % of what the rate suppose to be. Second, they said they will give me credit for my next bill, but they didn't and I was overcharged even more on my next bill!! Then, I called them again, I cancelled my visa... After long discussion, they said they will refund the extra money into my visa account... In last 2 months, I called 3 times, as they didn't refund the money into my account, as they promised. Each time they said, it will be in your account in the next couple days. Finally, now they told me that the refund has been denied!!!! I spend a lot of time with this stupid company - (especially being on hold, listening to strange and stressful music!!!). They lied to me so many times. I have recorded my last conversation with them and I am going to talk to my lawyer about that... Please stay away from Comwave!!!!! 2015-Jul-6 4:20 pm: · hey mods ·
		scottstewy join:2015-07-19 Canada scottstewy to Comwave Member 2015-Jul-19 12:37 pm to Comwave They are still corrupt the way they are treating my pastor is shameful 2015-Jul-19 12:37 pm: · hey mods ·
	fulbanu @shawcable.net fulbanu to Sam deco Anon 2015-Apr-6 8:17 pm to Sam deco Thanks so much for helping others. 2015-Apr-6 8:17 pm: · hey mods ·
		noBellorRog @rogers.com noBellorRog Anon 2015-Apr-6 9:14 pm Re: Camewave Scam Glad i read all these reviews. Not a single positive one amongst them. Shame on Domi for being the face of this company. Definitely not switching to Comwave. Will keep looking. 2015-Apr-6 9:14 pm: · hey mods ·
	Bine @bell.ca Bine to Sam deco Anon 2015-Jun-9 11:03 pm to Sam deco Ouch well thanks a lot I was going to call and go with them because I am fed up with the cost of the blue guy always going up but now that I read all this neg about them no way thanks again guys,but still tired of paying big time with the big blue one,and cogeco is expensive to. 2015-Jun-9 11:03 pm: · hey mods ·
dissatisfied @wind.ca dissatisfied Anon 2015-Mar-22 12:44 pm comwave customer service and home phone I waited more than an hour to contact them. Worst service in the world. DoDon't trust or recommend to anyone. Pls warn others. 2015-Mar-22 12:44 pm: · hey mods ·
	Comwave Premium Member join:2011-08-09 Comwave Premium Member 2015-Mar-25 1:16 pm Re: comwave customer service and home phone Hello, we are sorry that you had to wait so long for service. Regrettably their was a major network outage caused by Rogers (regrettably they own the wires in the ground) that impacted every ISP that offers Internet services through Rogers Cable lines. This caused a huge influx of calls into our queue and our service was less then what we wanted. That being said we could have done a much better job of notifying our customer of the outage and we have put new processes in place to ensure that our customer are informed should something like this happen again. Once again our sincerest apologies for the wait times! 2015-Mar-25 1:16 pm: · hey mods ·
Sohrab @uwo.ca Sohrab Anon 2015-Mar-24 12:32 pm This company consists of a bunch of thieves Stay away from them!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2015-Mar-24 12:32 pm: · hey mods ·
	Comwave Premium Member join:2011-08-09 Comwave Premium Member 2015-Mar-25 1:17 pm Re: This company consists of a bunch of thieves Sohrab, not sure how we wronged you but hopefully I can make it right, feel free to contact me at letushelp@comwave.net 2015-Mar-25 1:17 pm: · hey mods ·
Comwave Comwave Premium Member 2015-Mar-25 1:12 pm let me help Hello Thomas, My name is Dave and I am the Social manager here at Comwave. You are 100% accurate, we do charge in U.S. dollars for long distance services only. Our Home Phone and Internet services are in Canadian dollars. It has been this way for quite some time but perhaps it was not noticeable due to the Canadian dollar being at par with the U.S. for so long. All long distance companies buy their long distance minutes in US dollars around the world. When the Canadian dollar was on par with the U.S. dollar this conversion was not required. But due to the recent drop in the Canadian dollar, you are starting to see a difference in the conversion. That being said customer satisfaction is a top priority of ours, if I can help in any way please do not hesitate to contact me at letuphelp@comwave.net Thanks, Dave Comwave 2015-Mar-25 1:12 pm: · hey mods ·
	Thomas @bell.ca Thomas Anon 2015-Apr-16 12:59 pm Re: let me help Please do not lie on yourself. I have filled a complaint with Commissioner for Complaints for Telecommunications Services (CCTS) »www.ccts-cprst.ca/ . If you consult this website »www.oanda.com/currency/h ··· l-rates/, there are historical of USD/CAD exchange rates. In May 2011 and July 2011 the CAD was higher than USD. I still have my invoices of May and July 2011 as proof that the bills were never based on USD exchange rate. I have provided CCTS those 2 invoices, and a copy of the Terms and Conditions that I have saved just before I contacted Comware customer service and telling about no such clause on T&C. You are very fast to modify Terms and Conditions on both 2 website »www.comware.net and »www.CallSelect.ca but I have saved it . It's very dishonest that you have added the additional charge secretly to the total amount with no indication. If we, the consumers don't calculate the sum of the minutes used, we can never know it. 2015-Apr-16 12:59 pm: · hey mods ·
		QA tester @royalbank.com QA tester Anon 2015-Apr-17 2:39 pm Re: let me help Not only that, they charge 5 cents per each call that is longer than 4 mins. I figured this out only when started calculating cost of each call that. Again, they dont tell you that they would do that. And what is the purpose? Australian dollar going up? 2015-Apr-17 2:39 pm: · hey mods ·
			ThomasTran join:2014-01-14 Laval, QC 2 edits ThomasTran Member 2015-Apr-20 9:44 am Re: let me help Oh my god, I never know it, I always trust them on the bill. I just verify my invoices and yes this is true, and they never mention this. UPDATE: I have figured out that they have added this 5 cents secret charge since July 2014 2015-Apr-20 9:44 am: · hey mods ·
		Soft @shawcable.net Soft to Thomas Anon 2015-Apr-29 1:34 am to Thomas Thanks Thomas for letting us know what comwave is. We should get more and more people aware of this so that they can avoid the comwave's scams. If you can, please let us know about your complant's result, with CCTS. Thanks a lot. 2015-Apr-29 1:34 am: · hey mods ·
		ThomasTran join:2014-01-14 Laval, QC ThomasTran to Thomas Member 2015-Jun-2 9:09 pm to Thomas Here is my update about the complaint with CCTS: Don't waste your time with that, they are a private company and can do nothing, may be for a politic or particular reason, CRTC want them to handle customer complaints for ...nothing. Brief, I can only get Comware/CallSelect reimburse the overcharge sine Jan 2015 till the day I have contacted their CS. During the wait time with CCTS, I have to pay that overcharge, that's really suck because I have to wait 2, 3 months for them to analyze the complaint. Finally, I have switched to WorldLink communication »www.wlink.ca/html/cc_s_c ··· ntre.htm with the rate: CAN : 0.026 US: 0.026 France : 0.025 With a 2$ fixed monthly charge if long distance call is used, no use, no charge For a few $$, Comware/CallSelect get a very good marketing for their company. Now a lot of people contact me asking about them and this problem. Good luck Comware, I think Canadians will know about your company more and more. 2015-Jun-2 9:09 pm: · hey mods ·
	Adriane Tay @bell.ca Adriane Tay to Comwave Anon 2015-Jun-1 8:47 am to Comwave I was thinking seriously of signing up with Comwave....but so far I have not seen one positive comment on any site....by the way, I assume you mean letUShelpcomwave.net. You service providers better hope that no legitimate customer oriented company ever decides to provide telecommunications services without all the aggregation (so far I think you are pretty safe). 2015-Jun-1 8:47 am: · hey mods ·
Comware @altimatel.com Comware Anon 2015-Apr-5 7:28 pm Not Good company Please don't trust this company (( they're evils vampire ... Don't deal any thing they said,, believe me ..... 2015-Apr-5 7:28 pm: · hey mods ·
MEO @teksavvy.com MEO Anon 2015-Apr-7 8:18 am worst of worst This company is worst of worsts. They got Guinness record of good/bad, 0/11. STAY AWAY FROM EVIL. 2015-Apr-7 8:18 am: · hey mods ·
	Kole @rogers.com Kole Anon 2015-Apr-9 11:06 am Re: worst of worst Comwave is an absolute scam. 2015-Apr-9 11:06 am: · hey mods ·
your comment..

Review by panton439 Location: undisclosed location Cost Contract price not specified. Customer service DO NOT SIGH UP WITH COMWAVE, YOU WILL HATE THIER GUTS VERY SOON

DON'T EVEN THINK TO SIGN UP WITH COMWAVE.

!!! Comwave is absolutely the worst telecom company when it comes to customer support and trust me you will need it very soon.

I had to call them on my 3rd day of service. February 7. 2015 I woke up to no internet whatsoever. I firstly called Rogers because I was told by Comwave account manager that i can call Rogers directly because they are their resellers. (Lie number one) At Rogers I found out that they don't even have my information and I was told to call Comwave. I had to wait until 10am and then called. First time I waited for 50 minutes in queue, listening how Comwave is striving to provide quick customer support. I hung up, called in 20 minutes again and again waited for 30 minutes. I hung up again and called back in another 20 minutes. While waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave scam squat immediately and automated message told me I'm number one in line ... do not get too exited, I was back to infinite waiting in queue for the last time. After another 30 minutes of waiting I realized that nobody is going to pick up the phone today at all. I do not understand how telecom company can have such poor communication service.

DO NOT SIGN UP WITH COMWAVE, YOU WILL BE PUNCHING BRICK WALL WITH YOUR HEAD !!!! THEY DO NOT CARE ABOUT YOU !!!!

potential @pppoe.ca potential Anon 2015-Apr-20 4:27 pm comment I was looking to change services, after reading these comments I have chosen to stick to the devil I know for now. I'm tired of these monopolies, open the flood gates. This employed hardworking taxpayer wants a break! 2015-Apr-20 4:27 pm: · hey mods ·
	Adriane Tay @bell.ca Adriane Tay Anon 2015-Jun-1 7:06 am Re: comment If a legitimate customer oriented telecommunications provider ever comes along I am sure they will drop their current provider like a hot potato. So far I think they are all pretty safe. 2015-Jun-1 7:06 am: · hey mods ·
your comment..

Review by BaoEID001 Location: Hoboken, Hudson, NJ, USA Cost Contract price not specified. Decent service, when it works It doesn't bloody work, and tech support is utterly unhelpful One of the WORST ISPs out there. Stay far away.

This is possibly the WORST service I have ever used. Their rates and bundles look good on paper, the the service is UTTERLY UNRELIABLE, and their tech support infrastructure is completely useless.

Both my internet and VOIP phone service went down Saturday morning, and I was unhelpfully informed by tech support that Comwave would not do anything about it until Monday. After waiting 48 HRs with no internet or phone, service resumed in the most shoddy way ever: 10 minutes on, 10 minutes off, connecting and disconnecting at random. Tried to use the internet – couldn’t. Tried to use the landline, and was repeatedly dropped from calls with clients and family.

Called support for the third time from a cell, and was told that they’d “already fixed the issue.” Requested that they reopen the case. After nearly an hour, they finally got some semblance of a stable internet going, and I tried to get back to work.

Except, the VOIP service was completely dead. Called support again. Reset VOIP box. Requested a talk with upper management – the shift supervisor promised they would call me at 7pm.

It is now past 11pm. They have not called. The internet became unusable again in the evening, and forcing me to call support for the fifth time.

I cannot stress how horrible Comwave is. Stay away from this scam!

curiosity12 @184.144.17.x curiosity12 Anon 2014-Oct-8 9:56 pm eye opener thanks to everyone who shared their experiences with comwave on this platform. I just got off the phone with one of their representatives less than an hour ago to see what their services are like. She would not give me time to think about her offers, she wanted to sign me up right away and was asking for my bank information and credit card number. thank the lord I didn't give her them. After reading all the posts here, definitely not signing with them anymore, I thought bell was bad but these people sound even worse. unfortunately there are no really good internet/cable/phone service companies out there who are honest. they all scam us in different ways and we cant do nothing much about it. the government needs to look into that industry. 2014-Oct-8 9:56 pm: · hey mods ·
	Comwave Premium Member join:2011-08-09 Comwave Premium Member 2014-Oct-14 3:49 pm Re: eye opener I am very sorry if our sign up process put you off. To sign up for our services we do take payment information (credit card or PAP through your bank). There is never an obligation to sign up when you make a call although it is always encouraged. I assure you there are no scams involved. If you feel negatively in the way our sales agent handled the call, please bring this to my attention by emailing social@comwave.net with the details as we take that seriously. Jon (Social Community Manager) Comwave 2014-Oct-14 3:49 pm: · hey mods ·
your comment..

Review by Benkenol Location: undisclosed location Cost: $60 per month Install: about 6 days It was a nightmare even after disconnection of service

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

They do false representation for their services. 45$ +3$ Extended warranty + 5.95$ Access fee. They charged me in total 60.96 $ monthly for 15 Mbps DSL service for more than 8 months. While I was so unsatisfied with the service it was very unstable. There were many technicals problems and service failure. Whenever I have tried to get help, their customer care is either closed or impossible to get in contact with. I started to check with another internet provider (Bell Canada) and they were more honest to say to me that because of technical problems in my area, it is impossible to get 15Mbps DSL connection for my apartment.

I told that to Comwave reps and then suddenly after few months of services almost a year they admitted themselves that my service was never 15 Mbps but 6 Mbps despite I was paying all these months for a 15 Mbps connection ineffective and unreliable. Now they start trying to offer me to lower the cost for my service to avoid my request of disconnection for mistrust.

I wanted my account cancelled but they try to keep me very long on the phone to discourage me and convince me to stay with them.

My credit card that was set up with the account, they took money out of my account without my consent for pretending early cancellation fees 200$ that was not mention upfront at the beginning. I do not know how many people you have scammed and I can not believe you can even provide a service in Canada.

rabah1 @99.241.130.x rabah1 Anon 2014-Aug-26 1:11 pm home phone services I regret that i went with Comewave company , you are in trouble, difficult to speak to customer services, one to 3 hrs to wait, their representatives dont speak good english, bad accountant, never do any correction in your favour, they change the contract any time they want with adding more charges, i am not going with them anymore or advise anybody to switch to them. 2014-Aug-26 1:11 pm: · hey mods ·

your comment..

Review by shalz Location: undisclosed location Cost Contract price not specified. H orrible experience. Guys are scamming. charged extra on home phone. tried to call no answere for 5 hours.

Guysare scamming. Charged me more money on my credit card and now cannot contact them . Triedcalling and waited for 5 hrs in a row but still no answer

your comment..

Review by amdsz Location: Pickering, ON, Canada Cost: $75 per month (2 month contract) Comwave is horrible. DO NOT, seriously DON'T even consider choosing them as your internet provider. You will punch your genitals

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

Alright... here's the story.

We switched from Rogers to Comwave because:

A) Unlimited bandwidth.

B) Cheaper solution for home phone and DSL internet.

C) Decent advertised speeds.

So, our service from Rogers stopped and we setup our Comwave equipment. I am no network specialist, but I definitely know how to set up a modem. After setting it up, we had no Internet connection for 24 hours. Tried to call in past midnight, they're closed - obviously. 24/7 technical support is unheard of in North America, I suppose. That's not even the issue. So finally we get a hold of technical support, they troubleshoot, do their thing - after 72 hours, we finally got the Internet to work. Something to do with a faulty modem and a faulty voip modem. Alright. After the internet started working it was hit and miss. Some of my programs that require internet wouldn't connect - some would. I flushdns, renewed, refreshed, etc. Finally after 12 or so hours it started working fully. After that however, every night around midnight - 1 AM the internet would go down for HOURS. I work from home, I am up late at night doing said work. It would be 2 am, internet would go down, and I would have to wait until 8-9 AM to call and get them to "reset" whatever it is they do on that side. Resetting the modem at home did not cure any of those problems. Then for a month the internet was fine, no complaints. I mean it wasn't the greatest but at this point my standards were lowered so much, I was glad I had a constant connection. Now from August 15 up until today (21st) my internet disconnects in 10 minute intervals, constantly. In a day it will disconnect about 160-180 times depending on i dont even know. It will be down for 2-3 seconds, maybe 3-5 seconds and then it will come back up. Streaming movies/tv shows? forget about it. You can successfully browse websites, that's all. So I called in, they said they see the disconnections, they have no idea what to do about it but they see that it is happening and that I have a good connection. So they send a tech out, which costs $75 per visit. Alright. The techs came and said they have no idea why they are here, my internet is fine and that there is nothing they can do about it. So finally, decided to cancel - going with Teksavvy cable instead. I have never been so irritated in my life, I spent countless nights punching my genitals, screaming at my modem and my computer because all I wanted is for it to work.

I hear amazing things about teksavvy, so I hope that goes well.

comwave blows.

osh @rogers.com osh Anon 2013-Aug-26 5:34 pm Comwave I also had a bad experience, cancelled after 2 days. Emailed the Better Business Bureau and CRTC (they slammed my phone number). Just got an email from Comwave Loyalty Department today. Will see what happens. Let the Better Business Bureau and CRTC know about these guys - the more complaints received by them then action might happen 2013-Aug-26 5:34 pm: · hey mods ·

your comment..

Review by abankcool Location: undisclosed location Cost Contract price not specified. .. pricing control issue beware...

all... consider using the following to file your complaint
»www.bbb.org/file-a-complaint/

My problem with Comwave is they "claimed" they don't have control over actual price charged on the invoice... the target country where you make a call to has this control and if they charge a price different than advertised on the website. then... "too bad"...

they do offer refund on the difference...but the catch is...i have to call them every month... spend 30-60 minutes explaining same thing and wait for them to talk to their supervisor...

alex aa @comcastbusiness.net alex aa Anon 2013-Jul-5 2:17 pm Do not comwainterne...They are liares and dishonest I have subscribed to comwave internet services. I was never told that there is $5.95 carrier fees ( since they use Bell lines) and $200.00 disconnection fees. I was only told this after I checked my account and found the dishonest comwave was charging my account way too much money. When I asked them to disconnect my services, they said that there is $200.00 charge. I will see these dishonest individuals in court. DO NOT SUBSCRIBE TO COMWAVE INTERNET….. 2013-Jul-5 2:17 pm: · hey mods ·
	your moderator at work hidden : TKs @shawcable.net TKs to alex aa Anon 2013-Jul-9 12:24 pm to alex aa Re: Do not comwainterne...They are liares and dishonest These are very dishonest people , be careful before you sign and write name of each you speak to.... their Ecare is the worst of all They are bunch of EDIOTS...... Good luck to you if you sign and after all its your hard earned money...... 2013-Jul-9 12:24 pm: · hey mods ·
your comment..

Review by Ana Holbik Location: Mississauga, ON, Canada Cost Contract price not specified.

I set up service yesterday and within hours I received e-mail with a 3 year
contract. I called few times today to cancel and there is NO Customer
Representative answering ``Cancellations calls.`` The only Customer Reps
are in Sales, taking advantage of unaware customers. I sent an e-mail
requesting the cancellation. I regret not researching this company.

The authorities and media should take action on this Company.

vj ly @rogers.com vj ly Anon 2013-Mar-1 10:48 am Cancelling Watch out these guys are scammers! You will be billed during the 30 day "trail" period and be on the phone all day trying to cancel. Your bill will not end up being much cheaper than with the big guys who at least answer the phone. 2013-Mar-1 10:48 am: · hey mods ·
khanyasi join:2013-04-02 East York, ON khanyasi Member 2013-Apr-2 9:07 pm beaware of comwave cheat plan  PreviewI have bad experience with Comwave I have got their home phone service several months ago today I called to cancel and I been told I am in in 3 yrs term I was shocked because I was told by their sale's person name (Renato ) that I got 1 year contract and if I have to cancel I'll have to pay $50 early cancellation penalty but today I been told I have to pay 29.95$ for rest of term for each month which around 700$ I am stuck now I asked then to provide me copy of conversation with their sale man on signing up date but they are not answering me properly they keep hanging up putting me on hold forever they using all delaying tactics Be aware of this fraudulent company. 2013-Apr-2 9:07 pm: · hey mods ·
	ashok @bell.ca ashok Anon 2013-Apr-15 7:32 pm Re: beaware of comwave cheat plan They are ripping off peoples. i registered with them for long distance but the way they charge was fu..... horrible. Representative also said that thats the way we charge. never go for any of their service. 2013-Apr-15 7:32 pm: · hey mods ·
		connieruns @telus.com connieruns Anon 2013-Apr-20 2:32 pm Re: beaware of comwave cheat plan Thank you for everyone who took the time to post. I was just about to call Comwave to set up new service. Obviously I'm not now! 2013-Apr-20 2:32 pm: · hey mods ·
			nas @stsn.com nas Anon 2013-Apr-21 10:36 pm Re: beaware of comwave cheat plan I was interested in their services and was trying to research about their service standard reading various users comments but it's sad to see nowhere I got a positive feedback. I'm no more interested. 2013-Apr-21 10:36 pm: · hey mods ·
anisahmed1 join:2013-05-04 Brampton, ON anisahmed1 Member 2013-May-4 5:21 pm Comwave customer ripping Company. I called customer services to get procedure how to return Phone adopter after cancel service. The customer’s services representative was unable to give me address and his accent was not understandable I request from him to send me an email with return address, but as usual come wave did not reply. Please send me information where to send or drop phone adopter so I can get my money back. I am extremely not happy with your customer’s services and phone services, out of three months I did not make a single successful call from your service your tech support was blaming to my internet and phone set, now new provider is giving excellent phone quality and lower than your price. I have no regrets to even pay 50 dollars to cancel my number even I never had contact with you. You guys are ripping to customers, your home phone package are not worth to money you are charging money. I paid more than 230 Dollars in three month for not a single successful cal and I am struggling to get me deposit. Now I am Paying 9/95 with 25 features for home line and excellent service fast and knowledgeable customer services and very good phone adopter no security deposit for phone adopter no cancellation, They are not asking 50 Dollars for oscillation to release my number and they is G-3 Telecom. 2013-May-4 5:21 pm: · hey mods ·
	Fas @telventcanada.com Fas Anon 2013-May-7 6:02 pm Re: Comwave customer ripping Company. I had the same issue with company CONVERGIA. They never pick up the phone and just started sending me hefty bills every month. Be aware of these companies comwaver, convergia etc. Better pay little more to telus, Shaw etc. 2013-May-7 6:02 pm: · hey mods ·
	amber @telus.net amber to anisahmed1 Anon 2013-May-13 4:40 pm to anisahmed1 i want to sue comwave i am in depression just because of its lies. could someone help me how could i proceed further? 2013-May-13 4:40 pm: · hey mods ·
		Bob from BC @shawcable.net Bob from BC Anon 2013-May-16 4:48 pm Re: Comwave customer ripping Company. Find them on Facebook and give them hell. 2013-May-16 4:48 pm: · hey mods ·
your comment..