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Review by choadchimmie 
UPDATED: 4 days ago
member for 8.1 years, 105 visits, last login: 3 days ago
 Sharpsburg,Coweta,GA
 $11 per month (12 month contract)
 about 10 days
 "Price, Support, Reliability"
 "Price is promotional"
 "Good Choice"
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I ordered the one year package from voipo on May 26th, 2009. I had been a packet8 customer for roughly 6 years and had enjoyed fairly reliable service during that time. Having used voipo for the last 6 weeks or so I have to say that voipo seems like what I've been looking for. The value is great and though it's promotional pricing I hope that it will remain competitive even after I renew, if not there are always alternatives. So far no technical issues and the few questions I did have about my account have been answered very promptly, a nice change from my previous provider. So far the decision to use Voipo has been a win.
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Review by bmize13
UPDATED: 4 days ago
member for 3.2 years, 937 visits, last login: a few hours ago
Dallas,Paulding,GA
$8 per month (12 month contract)
about 3 days
"Price, speed to delivery, audio quality"
"vPanel, lack of documentation"
"Still testing, but noticing issues..."
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UPDATE 29 JUN 2009: At my last update, I noted various issues involving choppiness, dead air, etc... VOIPo quickly responded with some suggestions on how to improve the service. I must say that, since following the directions in their email, as well as adding one or two steps based on information gleaned here on the boards, my VOIPo is performing wonderfully. All calls seem to ring through normally, and the audio has been terrific.
Bottom line on this piece: Take a look at QoS and Port Forwarding.
So far, so good...
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UPDATE 23 JUN: I've been running on Voipo for about two months now. While I'm quite satisfied with the tech support from a response standpoint, I am very disappointed in the service. I had grand hopes that this would be "the" service that I have been looking for the past few years. So far, no.
A few issues I've noticed: Several times, I call home. Phone never rings (for me... it does ring at home), and nothing but dead air. I hang up. Wife calls back, wanting to know why I hung up on her. "I could hear you moving around and mumbling..." Same thing has happened when I answer the phone at home. Just dead air. The caller can hear me, but I can't hear them.
Next issue: LOTS of echos. LOTS of echos. It gets quite annoying, to be honest.
Next issue: Key tones... but no keys are pressed. If I talk to my wife for 10 minutes, I'll hear the "BEEEP" of a key being pressed about 15 times. VERY annoying over a 15 minute call.
As has already been stated, the documentation *really* sucks.
I'll be attempting to follow up with tech support on these issues, as I am quite satisfied with their quality and speed of response. I still have high hopes for Voipo, if for no other reason than they *seem* to want to be a better phone service. Hopefully, time will bear that to be true.
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Update 16 MAY 2009: I've been running on VOIPo for about a week now. Am finding the service to have pros and cons, as one would expect. Choppy voice quality on lots of calls... I have found some relief from the broken audio by adjusting the QOS settings within my Linksys WRT54G router running Tomato. To reiterate, the choppiness has not totally disappeared, but it has improved somewhat since making adjustments on my end.
The vPanel is still clunky, I find. I'm not sure how much of it really is clunkiness, and how much is my acclimation to a different company and the way their site runs. I'm sure that lends itself to the discussion in some capacity, yet the site still could use some major improvements. Example: Upon entering a contact, I feel it should be possible to continue entering contacts without having to go back to the beginning, click Contacts, and start anew. Perhaps this is by design, but I feel it more of an oversight, really.
The price is still holding me. I have been discussing with my wife, and we're mixed on our feelings just yet. On the one hand, we've grown to appreciate the existing company we have... except for the price increase we'll see should we renew with them. On the other hand, we would like to help another company succeed while getting a good price on a decent service. We've still got two more weeks to make our mind up... I'll continue updating this review as I move along.
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I'm still in the early testing stages, but am concerned that vPanel access seems limited. I've attempted multiple times to access my account since the adapter arrived, but have been unable to do so. Prior to the adapter's arrival, I did log in and was able to get a general feel for the site. I found it a bit clunky, though navigable.
Service for day one has been decent. Made a few calls. Everything went through and the sound was excellent. I'm quite happy so far with that, though I do want to hear it work for a week or two before extolling their virtues.
Maybe it's just me, but the vPanel thing does bother me in an inexplicable way... Seems that should be the easy thing to keep running, as it's not in my house but on their servers. Sure hope it's not indicative of spotty service.
Will update again in a week or so.
Followup comments:  VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
| Port Forwarding We replied to this in your ticket, but these issues are tyically fixed 99% of the time by enabling port forwarding on your router. May newer routes to try to handle everything and do not properly allow the audio connections through.
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A few issues I've noticed: Several times, I call home. Phone never rings (for me... it does ring at home), and nothing but dead air. I hang up. Wife calls back, wanting to know why I hung up on her. "I could hear you moving around and mumbling..." Same thing has happened when I answer the phone at home. Just dead air. The caller can hear me, but I can't hear them.
--
If you need assistance wit port forwarding, just update your ticket and support can help you with it. | |
| | bmize13
join:2006-04-17
Dallas, GA
1 edit | Re: Port Forwarding Thanks, Tim... I'll be trying that tonight. When it works, I'll be certain to update accordingly. | |
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 Review by chpalmer
UPDATED: 13 days ago
member for 6.6 years, 157 visits, last login: 4 days ago
Bremerton,Kitsap,WA
$16 per month
"Uptime is impressive"
"None so far"
"Awsome service!"
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6/19/09 All quiet. everythings just been working.
4/25/09 All quiet. everythings just been working.
4/4/09 Things still great here. couple small issues this week resolved quickly including one that required a datacenter move. Wow! My companies choice for a provider sure has never responded so quick and complete as issues have arisen. These guys are serious about making sure the service stays up!
To date my service from them is still rock solid. Doesnt miss a beat.
I was on the beta now for over a year. In that time I gave up the Qwest service I had that I said I would not do as I watched other voip services have so many problems. I am now a paying customer and couldnt be happier.
Since most of us started out as BYOD all that was needed was a login and all was set.
As a beta this service had better up time than my place of employment's chosen established provider and Still continues to be the case up till now.
The equipment that has been provided for the test now is rock solid no problems.
I'm recommending them highly!
sales@voipo.com if your interested.
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Review by format
UPDATED: 16 days ago
member for 8.5 years, 223 visits, last login: 5 days ago
Tulsa,Tulsa,OK
$8 per month
about 1 days
"Value for the money, easy to connect, and really cool features."
"None at all for awile now."
"I really like VOIPo. Customer service is great! Beats the heck out of AT&T."
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I have had VOIPo since December 2008. I am very happy with the service! I had it up and running the day after I placed my order by using a free software phone (X-Lite) and the information VOIPo provided me with. My Analog telephone adapter arrived in about 5 days (they ship USPS).
Compared to the AT&T pots line I had before I have a lot more features at a fraction of the price. There is no real difference in audio quality between the pots line and the VOIPo line. VOIPo offers a huge selection of features and has many more that are either planned or already being experimented with. Current released features include all the basics plus things like call routing, a cloned second line (it is like having two lines but they both have the same number), you can set it to fail over to another number in the event your ATA is not working or you have some kind of network problem, custom caller id, do not disturb and many others.
Current features that are in beta or alpha status that are being worked on include VOIPo connect (lets someone dial into a local number and call anyone on the VOIPo network free or you can login your account and make calls out and they will look like you called from home), API control (build your own applications to control some of the offered features like call forwarding and failover), simul ring (currently works and lets you have your VOIPo line ring and another number of your choice like your cell phone ring at the same time and I think they have plans to allow more than one number), and sms text message controls that allow you to control some of your settings from your cell phone. Who knows what they have planned next. They are always looking for new and exciting ideas.
I have not listed all of the available features just the ones I thought would be key in a review. Vist their website for a large list of features. »www.voipo.com/features.shtml
Their support and staff are polite and quick to respond and I have even received a support response from the CEO at 1 AM CST on the weekend. Tim (the CEO) is dedicated to making VOIPo the best. You will not find another company with customer service like this.
As others have stated their control panel is very simple but it is very easy to use. From reading threw their forums it appears they do not rush to just get something out. They take the time to make sure they do it right.
My current setup is the provided Linksys PAPT2 ATA attached to my WRT54GS V6 router running DDWRT firmware.
I would recommend VOIPo to anyone who wants more for their money or to safe some money. They offer a "30 Day Guarantee" so give them a try.
Their current pricing looks like this.
Monthly Special: $15
Annual Special: $99
Phone Adapter Lease: FREE
Phone Adapter Shipping: FREE
Cancellation Fee: FREE
FREE ACTIVATION (for a limited time I am sure)
Quote "All accounts are subject to a $29.95 activation fee (that is currently being waived) and a Regulatory Recovery Fee which covers USF contributions, E911 service and various taxes that VOIPo is require to remit on your behalf. This fee is $3/Mo for monthly accounts or $36/Yr for annual accounts." They have plans in the works to start charging the R&R fee based on the area you live in due to different tax setups in different locations across the country. Current customers and anyone who signs up before the change will be locked in at the flat rate fee (which could save you money).
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 Review by ropeguru
UPDATED: 20 days ago
member for 8.4 years, 3517 visits, last login: a few hours ago
Hollywood,Broward,FL
$9 per month (12 month contract)
"Easy setup, great service, great tech support"
"None so far"
"Excellent company"
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Signed up for VoIPo and during the sign-up I requested my number to be ported. I picked the yearly plan for the low price and great service I see here on DSLR. Forwarded my CallCentric account over via SIP URL and audio was great with only the occasional voice breakup. But given the setup I was not worried. Port went through on 6/11/09 and everything has been great so far.
Did see issues in the call history where randomly the last digit of the "From" number was dropped. Submitted a ticket and within a few hours had a response back that it was a slight web front end glitch and was now fixed.
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Review by (hidden by request)
Posted: 21 days ago
(review was emailed from domain earthlink.net)
Boerne,Kendall,TX
$18 per month (month by month)
about 4 days
"Excellent Call Quality, Customer/Tech Service, Price, Features!"
"None to date!"
"I made the RIGHT Choice with VOIPo!"
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My review after a little over 30 days with VOIPo:
I was looking for a new Voip provider after CallVantage sent out a notice saying they were pulling the plug. I did my research and made the decision to go with VOIPo after much consideration. It took alot of reading.
I put my order in on 5/4/2009 and received my adapter on 5/7/2009. The adapter was an easy install; I just plugged it in and made a test call. No problems. Call quality was what I expected. Excellent!
I put in my port request on 5/4/2009 and to no fault of VOIPo; that took a little longer than I had hoped. CallVantage came back with address mismatch issues; but, their was no mismatch. I am not sure what happened here; but, the port was finally complete on 6/8/2009. During the porting period, I talked with several VOIPo support team members by both phone and email. They were always courteous and and extremely prompt in answering questions during the transition.
I have been nothing but extremely pleased during my initial VOIPo days. Quality has been comparable if not better than CV and I am enjoying my new service.
I certainly made the RIGHT Choice with VOIPo as my new provider.
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Review by rjbasye
UPDATED: 24 days ago
member for 9.1 years, 4202 visits, last login: a few hours ago
Dry Ridge,Grant,KY
$18 per month (12 month contract)
about 5 days
"Great Voice Quality Fast Email Support"
"None"
"Voipo is great"
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I am new to Voipo and I am a happy customer. After using Packet 8 now 8x8 since 2005, I can already tell that Voipo is years ahead of them when it comes to support and quality of service. I will be updating this review over the next couple of weeks since I am new to Voipo. My number is scheduled to port to them on 06/09/09. I am glad to have switched so far.
Update
My number has been ported over to Voipo as scheduled. Service reliability continues to be excellent.
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 Review by GeekJedi
UPDATED: 25 days ago
member for 8 years, 3051 visits, last login: a few hours ago
Mukwonago,Waukesha,WI
$11 per month
about 4 days
"Great tech support, easy installation"
"vPanel not real user friendly"
"So far so good. They've impressed me!"
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I'll keep this review updated best I can.
After having Vonage for a while I decided it was time to save some money. I've always felt that while Vonage is very reliable, there's been very little innovation. In fact, it seems like they flat out refuse to improve their offerings.
While doing some research, one name came up over and over: VOIPo.
Just about everyone seems to be happy with their service. Looking at their plans online, I saw a great promotional deal - 1 year for $99 ($135 total with E911 fees and taxes) free activation, and free ATA. Three months of Vonage would cost me $90, so it looked like a good deal.
I ordered online on a Thursday, and received the ATA on the following Monday. Plugged the box into my router and got dial tone. Incoming and outgoing calls work great so far, and the quality has been better than Vonage in my opinion.
Here's the part I really liked. I had a hard time accessing their customer forums last Friday, so I sent an email to customer support. I got a reply within 10 minutes that the problem was solved! Unbelievable!
So I begin a new chapter with VOIPo. To be fair, I am leaving the reliability score blank, since I haven't had them long enough to make that determination. The other scores so far are fair. The account control panel (vPanel) is very powerful, but not very intuitive. It does get the job done, however, so I give it an average mark. Everything else so far has been very good.
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 Review by Bit
UPDATED: 30 days ago
member for 134 days, 213 visits, last login: 4 days ago
Laguna Hills,Orange,CA
$11 per month (12 month contract)
about 7 days
"Cheap, works"
"Junk fees"
"So far so good"
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UPDATE - 6/3/09 Reliability (5): It has been 3 months of trouble free use so far so it was time to add a reliability rating. I'm very pleased with the service so far, especially considering how much Vonage and ViaTalk sucked and they were way more money. Hopefully things will stay this way as ViaTalk started out well for me and then went into the crapper.
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I primarily use my cell phone for phone service but don't like giving out my cell numbers to businesses as I don't want to risk an onslaught of telemarketing. Thus I just needed a dirt cheap home phone deal. VOIPo looked to be one of the cheapest so given their 30 day guarantee I signed up.
The website is just average. I've seen portals for Vonage, Viatalk and some others and they seem to have more features and are more polished. That said it does offer some basic features like forwarding, logs etc...everything I need to keep tabs on my service.
I didn't port a number so I just placed the order online. That went without a hitch and about a week or so later I received my Linksys ATA. Plugged in the ATA and no problem running it behind a wireless bridge (2x AEBS WDS) and NAT with Cox cable. Works like a champ.
Call quality seems fine in that no one has complained. There is no echoing, hissing, popping or apparent delays. I haven't had POTS in years and honestly don't remember how it sounded for comparison. However it would compare, this VoIP service is certainly more than tolerable.
Reliability; I've only had the service about a month and so far I haven't seen any outages. Every time I've used it my calls go through and all the incoming calls come in (according to logs online compared to the Caller ID on my phone). As it's only been a month I haven't picked a number rating yet especially considering that I've seen so many other VOIPO customers reporting reliability problems. After 6 months or so I'll give them a rating.
I haven't rated tech support because I haven't used them (yet).
Value is great. I bought the $99+$36 junk fee plan for an average of about $11.25/mo. That's pretty good for an unlimited calling US plan that includes typical VOIP features like voicemail, call waiting/forwarding, tele-marketer blocking, DnD etc. There was a $30 activation fee, but the ATA rental/lease was included and there was no charge for the shipping. Comparable plans from VOIP competitors were typically twice to three times what I'm paying. If the service works well I'll be very, very pleased especially considering a similar deal with POTS would probably be $60/mo.
So far so good.
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Review by ArnoldZiffel2
UPDATED: 31 days ago
member for 3.7 years, 2 visits, last login: 31 days ago
Raleigh,Wake,NC
$11 per month (12 month contract)
about 3 days
"Great price, responsive support personnel, worked out of the box"
"slight echo during some calls"
"Good so far..."
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Order May 28, Received Linksys Pap2 adapter 2 days later (Saturday). Installed it without a hitch on Monday (5/30).
Got good responses to my questions for support via email and through website trouble tickets.
My port from At&t callvantage is ongoing, so it took some arranging and the use of one of Voipo's virtual numbers to forward Callvantage to the Voipo virtual number. This setup should work until the port's complete. I have already received email confirmation that Voipo's submitted all the paperwork to Callvantage.
I'll update this in a few days.
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