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 Review by user17600 
member for 10.6 years, 384 visits, last login: a few hours ago
lodged 8 days ago
 Boston, MA
 $7 per month- (24 month contract)
 about 5 days "All you can eat, one price" "Porting snafu, but resolved" "So far so good"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Recent residential move led to need for something other than a pay per minute approach (which I have for several other providers). After researching, selected VOIPO for it's $149 (+ taxes) for 2 year promo. For the price you get "unlimited" residential calling, porting, LIDB, CNAM and 911.
The only snafu was the porting. We were porting a GV number in the new area (one that we had for some time), and got the FOC date from VOIPO. But on the day after the FOC, callers were getting a "not in service" message. VOIPO claimed the number was released too early by GV, but this was the day after the FOC, so I called BS.
Tim and his team did sort it out that same day (in a matter of hours) and service since has been very good. I'm using a combo of their Grandstream device and BYOD service via my OBI-110. I actually find the call quality a little bit better on the OBI than on the GS, but I get a slight bit of latency on the OBI that doesn't seem to happen on the GS from VOIPO. So the jury is out on which approach I will take going forward.
The family doesn't notice any difference from VOIPO and their old POTS service, so that's good, really all that matters.
Now I wish that VOIPO had a way to test 911 so I could have some confidence it's set up correctly...
Comments:
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Review by danadams10
member for 1.4 years, 0 visits, last login: 12 days ago
lodged 12 days ago
- Palm Springs,Riverside,CA
- $7 per month
- (24 month contract)
- about 14 days
- "Cheap, US based tech support"
- "Poor quality, undependable service"
- "Nice people, but disappointing service"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Tired of paying the escalating prices for Vonage service, three years ago I began searching other options. I live in Mexico six months of the year and needed reliable VoIP service that I could take with me from the US to Mexico. After some research, I decided to go with Voipo. Their monthly charges were significantly less than Vonage, their customer service is in the US, and when I called them to inquire about their service in Mexico, the rep told me that if Vonage worked there, so would their service.
I am now switching back to Vonage. From the outset, Voipo was plagued with service outages (in both the US and Mexico), and unless you have an extremely high speed Internet connection, call quality can be choppy and broken. Their service reps were all outstanding to work with, and they spent hours over the past few years tweaking the settings on their end to improve quality. It would be OK for a while, then the problems would return. Annoying, but I still liked their service. (As reference, my download speed is 5mb, upload is .6mb, and ping runs between 40 and 60).
That all changed about two months ago. While I had a good connection, I received a recording that I could not make an international call (to New Zealand). I called Voipo support, and they said that they were cutting off international service to their customers who lived in some foreign countries including Mexico. They said there was too much fraud and it was hard to track outside the US. Since I don't call much internationally, I decided to accept it.
Now, however, the Voipo service has stopped altogether. I contacted Voipo support and the rep said that effective immediately, Voipo will no longer provide service outside the US and that service to existing customers in some countries outside the US was being turned off. No warning, no alternative, no exceptions made even if you have been a loyal paying customer.
I have now started the process of switching back to Vonage (which now has calling plans in roughly the same price range as Voipo). If you don't plan on traveling outside the US, Voipo is probably OK to go with if you have VERY fast Internet (though if your phone service goes down with them at night or on weekends, you're out of luck getting it restored until the next business day. Their offices and support have very limited hours).
Comments:
 VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Response from VOIPo Hello,
I'm the owner of VOIPo and saw this post.
I'm sorry to hear that you've had issues with our service and that you were impacted by our international blocks. Unfortunately our service is not intended to be used outside of the US except for occasional travel. That's why we require a US billing address and only ship to the US. Officially, our service is only available to US customers. We generally do allow US customers to use our service in other countries (such as when they are traveling), but certain areas/ISPs/IP address blocks just have so much fraud coming from them that we block those areas. I'm very sorry that you were impacted by this, but unfortunately fraud is a very big problem for VoIP providers and a few people can ruin things for many good customers.
Thank you for your past business and we wish you well with your new provider.
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
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Review by billys9319
member for 11.4 years, 1829 visits, last login: a few hours ago
lodged 24 days ago
- Bear,New Castle,DE
- $149 per month
- (24 month contract)
- about 4 days
- "Great call routing so I can block or send to voicemail unwanted calls."
- "Great service at a great price"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Easy to install and just works. The best part is the call routing for in coming calls. You can send numbers to voicemail, give them a disconnect, etc. Has reduced the number of times my phone rings to a minimum.
Comments:
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Review by jacobslive
member for 5.3 years, 100 visits, last login: 23 days ago
updated 24 days ago
- San Jose,Santa Clara,CA
- $8 per month
- (24 month contract)
- about 1 days
- "Call quality, Communication, customer service"
- "Nothing serious, but website could be more user friendly with more knowledge base"
- "Best choice for the price"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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UPDATE 03/14/2013
It is been over two months with VOIPo and the service is working as good as from day one. Now that I made VOIPo as my primary line with two other numbers being forwarded to it. No complaints whatsoever and everything working fine as it should be. Enjoying the simple and effective features.
UPDATE 01/26/2013
Since I had the best customer service experience with VOIPo Team this time I decided to activate another number with them. They were extremely helpful to pull out an inactive number that belonged to me once from their carrier database.
I now have three VOIP services at home/home office and I can compare them side to side. Features/quality/cost wise VOIPo is number one at this time. Second goes to PP.
UPDATE 01/12/2013:
My bad luck, I encountered a extreme difficulty to use the service on my second attempt as a result of carrier issues (I believe). Support was quite helpful, and TIm, CEO of VOIPo was extremely helpful. However, certain issues could not be resolved and I believe it was an isolated issue with my phone number. Therefore, I have decided to take my number to another provider.
With the level of help and support received from VOIPo team, I will definitely recommend VOIPo and hope things will work out for you.
------------------------------------------------------------------
Original Review: January 2012
Alright, to begin with I should clarify the monthly fee of $16+ I came up with. This was figured out after comparing exactly what I am paying for the similar features to another provider.
Break up:
Two year pre-pay including tax and fees for 24 months: $165.00 = $6.87/mo
International package for 12 months: $75 = $6.25/mo
Virtual fax number for 12 months: $36 = $3/mo
Total: 16.12/mo
I am paying $19 for all those service with PhonePower with another number ported out from MJ. All services/quality is pretty much identical except VOIPO does not provide outbound caller ID, huh?
I as porting a number from magicjack to VOIPO just for the reason that MJ does not have outbound Caller ID and their service fee was little less than PhonePower.
After activating the service with VOIPO I found it is the same case with them.
I found this problem first day itself and cancelled the service and magicjack took care the rest and saved my number.
May be its me, I should have done bit more digging before I signed up with VOIPO rather than trying to save couple of bucks a month.
Now towards the good part:
- Very good customer service, tickets are responded very quickly.
- Service activated instantly with a temporary number until porting is under process
- option to send fax via online (still under beta and do not know how much they will charge once out of beta)
-quick shipping
Bottom line: I could not find anything better than my other VOIP provider and could not fulfill my requirement. Your personal experience may be different. For me its big NO without outbound Caller ID as it is very important for me.
Comments:
| | outgoing does cost. as a reseller of voipo you have to understand it cost 1-2 dollars per outgoing caller id name. | |
| | Reviews:
 ·VOIPo
·PHONE POWER
·magicjack.com
 ·AT&T U-Verse
| Re: outgoing does cost. said by treichhart:as a reseller of voipo you have to understand it cost 1-2 dollars per outgoing caller id name.
I don't know what you exactly mean. If you mean $1-2 per call, then no phone companies would survive. If you mean average monthly cost, who cares? charge it from the customer or at least make it optional as those who need it will pay for it and use it.
If you mean you are a re-seller for voipo, good luck! | |
| | | | | I hear ya!! I had to cancel and go back to optimum. Optimum started acting up with there billing and I left them for the FIOS triple play. I need to write a review for them. Customer service SUCKS though. | |
| | | | | | | | | Reviews:
·Optimum Voice
·VOIPo
 ·Optimum Online
·RoadRunner Cable
·Time Warner VOIP
| Re: I hear ya!! said by jacobslive:said by NYC Girl:I had to cancel and go back to optimum. Optimum started acting up with there billing and I left them for the FIOS triple play. I need to write a review for them. Customer service SUCKS though.
Before I moved from NJ I had FIOS and it is really nice service. Once installed and running, there should not be any problem. I never called Verizon in nearly 3 years of FIOS for connectivity issues other than couple of times their gateway failed (hardware issue). I really miss verizon FIOS here in Cali.  Though I never used their VOIP service, I cannot comment about the quality. I had only TV and Internet. I will recommend PhonePower for VOIP service. They are not dirt cheap as magickjack or voipo, but cheaper than the triple play package offered by ISPs, vonage, etc. The Indy phone cos don't seem to work for me. I guess you get what you pay for. Too much trouble having to switch back and too much trouble dealing with customer service. If its not one thing it is another.
FIOS good so far. They always want to gauge you with billing. Always errors in their favor of course. Still working out the kinks. | |
| | | | | | | | Re: I hear ya!! Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.  | |
| | | | | | | | | | | | | | | Reviews:
·VOIPo
·PHONE POWER
·magicjack.com
·AT&T U-Verse
| Re: I hear ya!! said by NYC Girl:said by jacobslive:Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.
But for me I had so many issues with Voipo that I don't have with optimum voice or FIOS digital voice!!! Not worth all the tinkering and time and $$$ lost with poor service. I hear ya!
I had voipo for less than a hour, I put back the ATA and send back to them.
As far as phonepower goes, I was with them for 2 years and after a break back to them. Once the service established I never had issues.
I guess the bottom line is that you should be satisfied regardless who is your service provider is | |
| | | | | | | | | Reviews:
·Optimum Voice
·VOIPo
·Optimum Online
·RoadRunner Cable
·Time Warner VOIP
| Re: I hear ya!! said by jacobslive:said by NYC Girl:said by jacobslive:Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.
But for me I had so many issues with Voipo that I don't have with optimum voice or FIOS digital voice!!! Not worth all the tinkering and time and $$$ lost with poor service. I hear ya! I had voipo for less than a hour, I put back the ATA and send back to them. As far as phonepower goes, I was with them for 2 years and after a break back to them. Once the service established I never had issues. I guess the bottom line is that you should be satisfied regardless who is your service provider is Yes, because its always going to be SOMETHING! Too funny!!! What happened?? I had my service for approximately a month!! | |
|
| Reviews:
 ·AT&T Wireless Br..
| Well I have vonage and my caller id doesnt work either so I dont know what your complaining about. My number was from ATT cell phone. It does cost to send out that callerid name out and tim CEO of voipo said it would cost 2 much for them to do that but if you want that that means you would have to pay more then what your paying for now from voipo. Are you paying 8 dollars a month if you want that caller id outgoing you be paying 10 dollars month instead of 8 dollars of month. | |
| | | Reviews:
·VOIPo
·PHONE POWER
·magicjack.com
·AT&T U-Verse
| Re: outgoing does cost. said by treichhart:Well I have vonage and my caller id doesnt work either so I dont know what your complaining about. My number was from ATT cell phone. It does cost to send out that callerid name out and tim CEO of voipo said it would cost 2 much for them to do that but if you want that that means you would have to pay more then what your paying for now from voipo. Are you paying 8 dollars a month if you want that caller id outgoing you be paying 10 dollars month instead of 8 dollars of month.
Well, if you have a vonage and your outgoing caller id does not work you are past due to call vonage. I have friends and family using vonage and whenever they call me their name is displayed along with their number on my phone. I have not stored any number in my phone's directory so don't think that the name is being picked up from my phone directory. (I am talking about cordless phone with landline, not cell phone).
Yes, I understand what you saying about paying couple of bucks a month extra for that feature and I would not mid it, but they said they DO NOT support that feature, so I had no choice but to say goodbye to them.
I have a home based business and I do not want people to ignore me when they see unknown/anonymous caller on their caller id. I have seen many people do not answer calls when they do not know who is calling. Personally I wont pickup a call that says anonymous or unknown even if it display just phone number unless I remember that number and the person it belongs to. | |
| | | | Reviews:
·Comcast
 ·CenturyLink
| Re: outgoing does cost. Directly from the VOIPo.com "All VOIPo Features At A Glance" page:
Caller ID w/ Name
All accounts include fully functional Caller ID with both name and number.
and
*67 Outbound Caller ID Blocking
Don't wish to disclose your information on a particular call? Not a problem. Simply dialing *67 before calling automatically blocks your outgoing Caller ID.
The second one is kinda vague, but they do say "Caller ID", "your information" and "outgoing Caller ID", not "Calling Number" which leads one to believe that they'll get what we all know as Caller ID. Until this thread it never really dawned on me that, as many times as I thought I might need the blocking feature, my Outgoing Caller ID was not real Caller ID . . . | |
| | | | | Reviews:
·VOIPo
·PHONE POWER
·magicjack.com
·AT&T U-Verse
| Re: outgoing does cost. said by FarmerBob:Directly from the VOIPo.com "All VOIPo Features At A Glance" page:
Caller ID w/ Name
All accounts include fully functional Caller ID with both name and number.
and
*67 Outbound Caller ID Blocking
Don't wish to disclose your information on a particular call? Not a problem. Simply dialing *67 before calling automatically blocks your outgoing Caller ID.
The second one is kinda vague, but they do say "Caller ID", "your information" and "outgoing Caller ID", not "Calling Number" which leads one to believe that they'll get what we all know as Caller ID. Until this thread it never really dawned on me that, as many times as I thought I might need the blocking feature, my Outgoing Caller ID was not real Caller ID . . .
I think you are misunderstood the fact. You saw the feature at voipo.com is for incoming caller ID. I was concerned about the outbound caller ID.
This is what voipo customer care replied to my support ticket.
"Hello,
Outgoing callerID is not supported.
Only the number is sent.
Some carriers may try to show the area the number is registered to.
In such cases, your number will likely show the city or state that the number is from.
" | |
| | | | | | Reviews:
·Comcast
·CenturyLink
| Re: outgoing does cost. I fully understand way more than you know. I grew up in corporate advertising and rebranding. Did a rebranding of a divestiing baby bell in the late 80's.
Caller ID w/ Name
All accounts include fully functional Caller ID with both name and number.
There is really nothing being said about which direction. The ambiguity of this tells me standard outgoing POTS style CID. If this is not true, the copy on the website needs to be changed to accurately represent what is actually meant.
Can't wait to see the long awaited "Users Manual". It'll probably read like stereo instructions in some obscure Bisayan dialect. | |
| | | | | | |  ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Re: outgoing does cost. It really does seem that they provide Caller ID, inbound and outbound, with the way it is worded. My understanding was that if you ported in a number that already had caller ID it would show up on outbound calls. | |
| | | | | | | | delius
join:2006-07-30
Dorchester, ON | Re: outgoing does cost. who pays those prices nowadays
try // voip.ms | |
| | | | | | | | |
| | | | | nitzanPremium,VIP
join:2008-02-27
kudos:2 | Re: outgoing does cost. said by treichhart:It does cost to send out that callerid name out and tim CEO of voipo said it would cost 2 much for them to do that but if you want that that means you would have to pay more then what your paying for now from voipo. Are you paying 8 dollars a month if you want that caller id outgoing you be paying 10 dollars month instead of 8 dollars of month.
Either you misunderstood him, or he's referring to something else. Setting outgoing CID Name with a carrier only costs a buck or so ONE TIME - not monthly. The problem is that most carriers who supply phone numbers to VOIP providers do not support outgoing CID or are so bad at supporting it, it's almost unusable.
Eventually more of them will support it though - it's just a matter of time. | |
|
| Reviews:
·Comcast
·CenturyLink
| I have a trouble ticket and several conversations so far on VM eMail labeling and up until 9-1-10 (since 10/3/08ish) and possibly shortly after, my VM eMails had proper and full CID, if not CCID on them. Sometime after that date, there's a gap between then and 2-23-11 when I show them saved again, I started getting the phone number in there twice and no CID/CCID. So it did have CID/CCID in there at one time on eMails and I remember having it going out in the "early days". I know this from no complaints of people not answering because they don't know who's calling, as I get now.
I show many eMails when I was with ViaTalk that have extended CID on them. So . . . | |
| | Reviews:
·Comcast
·CenturyLink
| Just got a reply to my trouble ticket from VOIPo saying they found the issue and are dealing with it, and please give them 24 hours. I don't know which of the two: eMail CID labeling or Outgoing CID. But something's getting fixed. Hopefully, one will trickle into the other and both will get done. | |
| | | | | | | | | | | Re: outgoing does cost. Got the same confirmation yesterday off a direct trouble ticket that was explained much more than normal. And was told also that they depend on the end provider to supply the rest, name/etc, if they will/can/or do. | |
| | | | | Reviews:
·VOIPo
·PHONE POWER
·magicjack.com
·AT&T U-Verse
| Re: outgoing does cost. said by FarmerBob:Got the same confirmation yesterday off a direct trouble ticket that was explained much more than normal. And was told also that they depend on the end provider to supply the rest, name/etc, if they will/can/or do.
Good for you if it works!
I was told that VOIPO will not transmit name but depends on receivers service provider it will show State/Area/Anonymous/Number etc. but not NAME.
Here is the service ticket they responded:
"Hello,
Outgoing callerID is not supported.
Only the number is sent.
Some carriers may try to show the area the number is registered to.
In such cases, your number will likely show the city or state that the number is from.
---
Kyle Kirchner
VOIPo Support" | |
| | | | | | Reviews:
·Comcast
·CenturyLink
| Re: outgoing does cost. said by jacobslive:Good for you if it works!
I was told that VOIPO will not transmit name but depends on receivers service provider it will show State/Area/Anonymous/Number etc. but not NAME.
Here is the service ticket they responded:
"Hello,
Outgoing callerID is not supported.
Only the number is sent.
Some carriers may try to show the area the number is registered to.
In such cases, your number will likely show the city or state that the number is from.
---
Kyle Kirchner
VOIPo Support"
But it doesn't work. This was the last reply I got:
"Your outbound CallerID settings are available under Beta > Misc.
You will be presented with a drop-down including all the numbers on your account.
You may select whichever number will be sent.
There is an option to mask the CallerID and simply present 'Private', or you may nominate to send nothing at all, which will show 'Unknown'.
These two options are available under the Features tab.
As was previously stated, we only send the number on outbound IDs.
Many carriers will show any name information if they have it on file (many do not).
Most carriers will show where the number is registered to, usually just City or State information.
---
Kyle Kirchner
VOIPo Support" | |
|
| Reviews:
·Comcast
·CenturyLink
| I have seen a lot of these issues with the Telco's themselves for many years. So this is not an isolated issue. I just think that here it is a more sterile aspect and we have noticed sooner and more dynamically. AND with increased abuse and no support, the "Do not call list" is a joke, people that are being called are being more proactive. And there lies the rub.
The interaction of Telco's, Celco's have always been haphazard at best. And now add the VoIP's, where many of the Telco's who control this feature, for the most part, don't like sharing their ball as was the initial problem between Telco's and Celco's. And here we have the problem. Here, if at all, the fee comes into play for two reasons: an excuse why not to provide the service completely; or in this day and age of "money saving", a reason not to spend. Either way, we lose.
What ever happened to the good ol' days of industry inter-cooperation. Oh wait!! There never was any!!! Unless the Telco owned it. | |
|
| | | | | | | | | Reviews:
·VOIPo
·PHONE POWER
·magicjack.com
·AT&T U-Verse
| Re: problems with underlying carrier said by ymhee_bcex:PhonePower forum has one sycophant - but he is more outlandish than the whole Voipo fan club combined.
Where do you see $4.99?
ha ha I guess I know who is that sycophant lol
to get 4.99 price you need to go to whichvoip.com and click on the link provided for phonepower.
Their initial signup price is not deceptive but very fair I believe. If you talking about added tax and service fee, eveybody does that, even voipo. Once the initial contract is over then their price is far beyond fair.
As far as service concerned I never had to call them once the ATA is connected and running. Problems are with their website, their add on services such as soft phone, iPhone App, caller ID etc. | |
| | | | | Reviews:
·AT&T U-Verse
·VOIPo
·PHONE POWER
·callwithus
·VoicePulse
| Re: problems with underlying carrier said by jacobslive:ha ha I guess I know who is that sycophant lol
Heh, I saw he picked up a fight with you as well 
said by jacobslive:to get 4.99 price you need to go to whichvoip.com and click on the link provided for phonepower.
Thank you, I didn't know about this site!
said by jacobslive:Their initial signup price is not deceptive but very fair I believe. If you talking about added tax and service fee, everybody does that, even voipo. Once the initial contract is over then their price is far beyond fair.
Even voipo! What, voipo is now a gold standard for transparency? Well, unlike PhonePower, Voipo doesn't bill you $50 for the second year. What you pay upfront is indeed total cost for 2 years.
$8.33 per month that is in big digits on PP's front page actually turns into $13 after fees (60% on top what's advertised). On the other hand, $14.99/mo that is quoted on VoicePulse's front page turns into $15.89 after 6% sales tax. Funny, that PhonePower is still a better deal than VoicePulse (especially with two lines, softphone and SIP credentials) - but it certainly looks very deceptive!
And my understanding is that $75/year that Future Nine is showing on their front page actually means $75... I am itching for an excuse to sign up with them
--
Technical problems are more often than not management incompetence masquerading as technical issues | |
| | | | | | |
| | Terrible service Took forever to port and then they denied my free month of service.
Stay away!!!!!!! | |
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 Review by CuriousGuy
member for 10.9 years, 2299 visits, last login: 1 days ago
updated 48 days ago
- Rego Park,Queens,NY
- $11 per month
- (12 month contract)
- about 17 days
- "Support is great, service reliable, sounds fine"
- "In my experience, I have nothing to criticize"
- "I have no hesitation in recommending VOIPo highly!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I gave a lot of consideration to VOIP before actually signing up. I studied the reviews and I was really impressed with the kind of user feedback VOIPo was getting. I wasn't even aware of the company until a few months ago. When I contacted them, I found them easy to deal with and, in no time, they were porting my number. The reason it took 17 days from order to success was just an unfortunate incident involving the Post Office. The USPS acknowledged notification from VOIPo of a package to be shipped to me. It was my PAP2T adapter and, for unknown reasons, it never arrived. Consequently, days were lost while I waited for the adapter to arrive. When I contacted VOIPo, they sent me another adapter overnight via Express Mail. I contributed to the delay myself, by purchasing a Linksys router at Radio Shack that was not the latest and, apparently had outdated firmware. VOIPo even sent me another adapter overnight!! However, I replaced the router with a current model, WRT54G2, and than all was well.
Everyone I dealt with was friendly and motivated to get the service working. Since them, everything has been more than fine and I feel I made an intelligent choice!
8/13/09: After a few bumps in early July, everything has returned to VOIPo's usual high standard of reliability!
Comments:
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Review by format
member for 12.2 years, 484 visits, last login: 13 days ago
updated 63 days ago
- Tulsa,Tulsa,OK
- $8 per month
- about 1 days
- "Value for the money, easy to connect, and really cool features."
- "For me the service was just not reliable enough. Also no real effort to save a customer that had been with them for years."
- "I really used to like VOIPo. Still beats the heck out of AT&T."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I had VOIPo since December 2008. I started out very happy with the service. I had it up and running the day after I placed my order by using a free software phone (X-Lite) and the information VOIPo provided me with. My Analog telephone adapter arrived in about 5 days (they ship USPS).
Compared to the AT&T pots line I had before I have a lot more features at a fraction of the price. When it works there is no real difference in audio quality between the pots line and the VOIPo line. VOIPo offers a huge selection of features.
Their support and staff are polite and quick to respond and I have even received a support response from the CEO at 1 AM CST on the weekend. Tim (the CEO) is dedicated to making VOIPo a top notch company.
I would recommend VOIPo to anyone who wants more for their money vs a major telco or to save some money. They offer a "30 Day Guarantee".
Update 2-3-13.
This is will be my final review of VOIPo.
I had VOIPo for 4 years. Had a lot of tech issues the first year. I continued to be plagued by intermittent service issues throughout the time I had the service. We were using VOIPo as our primary phone line and so many times I would try to call home in the morning from work and the call would not go threw. They of course would always fix it but due to it occurring so much much I was forced to switch to another phone provider for reliability. Frankly I was tired of contacting support to have things fixed. My wife was tired of messing with it. I hung on to VOIPo hoping eventually it would improve and I could switch back to using them as my primary line. The last year I had the service we barley used it. When I got the bill for almost $200.00 for the next year January 2013 I decided to part with the service because I just could not justify paying that any longer.
Disconnecting the service was not too difficult. I emailed support who sent me to a url to request disconnect. When you are disconnecting it really feels they are not interested in saving you as a customer instead they just want to make sure they get their phone adapter back. It tells you must return it on the disconnect page and they sent a few emails reminding me to send it back (and threatening to send it to collections if you dont).
One small issue with disconnecting was a credit I had on my account for literally years. Due to initial issues with their Grandstream adapter they had to send me a replacement Linksys adapter. They sent me the new one and I had to send them the Grandstream adapter back. They agreed to credit me the cost of the return postage. They did apply the credit for almost 5.00 but when my billing came out again they neglected to subtract that credit balance from the amount I owed so the credit remained there. When I disconnected I was initially told
Unfortunately credits do not have cash value. Please see the section labeled "Cancellations" in the Terms of Service here: »www.voipo.com/tos.php
I sent him a prompt reply explaining why I dispute this and he did not reply back. Then I sent another email the next day letting them know I would be filing a complaint with the BBB and I received a reply stating the following
Please disregard the previous correspondence within this case. The request has been approved appropriately and I'm moving your ticket to your billing department to ensure the credit amount is refunded accordingly.
So hopefully that issue is resolved.
Some thoughts for VOIPo.
1. When a customer is disconnecting would be a great opportunity to save them as a customer. You really should try something.
2. Threatening to send a 50.00 charge to collections a week after someone disconnects does not make someone want to recommend you or ever do business with you again.
3. While i understand it is rare that a customer would be entitled to a credit based on terms of service you should still take a moment and read why they are asking for a refund and if justified not give them a hard time about it. I was clearly justified in my request for a refund and I really did not appreciate the robotic response I got from the first csr.
Farewell VOIPo and good luck!
Comments:
| | viopo service Great review. Thanks. | |
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Review by piggygirl
member for 6.2 years, 201 visits, last login: 70 days ago
updated 70 days ago
- New York,New York,NY
- $9 per month
- (12 month contract)
- about 5 days
- "Very good service as usual"
- "None so far"
- "Nothing to really complain about--still"
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Updated: 01/28/2013
Still no complaints
Phone rings when it's supposed to
Calls still clear.
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Update: 06/10/2012
Had them since 2008
No complaints. Calls are clear. No dropped calls.
No reason to contact customer service.
I think my favorite option is the filtering. The only way to deal with telemarketers.
The amount of money saved over Verizon land line has been the major plus.
Keep up the good work.
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Update: 12/22/2011
Had them for about 3 years now.
No complaints. Calls are clear.
No reason to contact customer service.
It just works.
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Update: 08/09/2011
Still having excellent service
Still nothing to complain about
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Update: 12/11/2010
Excellent service.
Nothing to complain about.
Great promotion prices
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Update 02/14/2010
I have nothing to complain about.
It just works..
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Update 10/19/2009
Very stable.
Clear audio.
Very little contact with customer service.
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Update 04/11/2009
Since the replacement of the Grandstream, dropped registrations are a ghost of the past.
I realized I could get 1 free virtual number, which I happily now give to the credit card companies.
Customer service has been very responsive.
Keep up the good work!!
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Update 03/16/2009
Had the Grandstream which kept dropping registrations which Voipo replaced with the PAP2T.
Since then, no dropped registrations, audio has been clear both directions.
There was a problem which Voipo diagnosed and reacted quickly to it.
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I've been with VOIPo for about 2 months now.
Sound is very clear.
I've had a few tickets that were dealt with quickly.
Simultaneous ring is a nice new feature.
Keep up the good work!
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Review by Fisamo
member for 9.1 years, 2953 visits, last login: a few hours ago
updated 72 days ago
- Apex,Wake,NC
- $8 per month
- (12 month contract)
- "Good feature set, EXCELLENT customer service, just works!"
- "Time to retire 'old' panel and make 'beta' the default panel!"
- "A solid choice for primary service."
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25 Jan 2013: Update.
So it's been over 3 years since my last review. I've spent less time on DSLR, and they must have given up on requesting review updates from me.  The only change in my 1 - 5 ratings is an increase in their website, due to the beta control panel. Call quality has always been fine, reliability has been fine (have never noticed the line being down), and I can't complain about value for money.
Over the past 3 years, I have made a few fairly significant changes in how I connect to Voipo. As a grandfathered BYOD user, I do not have a provisioned adapter and have brought my own device. For a while, I operated an PiaF server at home, with Voipo as a primary trunk. Even adding a layer of Asterisk between my ATA and Voipo, the service is rock solid. After running my home PBX for a while, I started having reliability issues with the hardware running my PiaF, and I migrated to a cloud service. Still no problems. I can honestly say that I'd have to log in to my control panel to look at the ticket log to see if my last ticket was one or two+ years ago. That particular problem was unique to BYOD, too; they still worked with me to fix it, even though BYOD is not supported. Over the past 3+ years, the only complaints I've gotten from household members have been either (1) related to the issue described above [which would not have happened with a provisioned adapter], or (2) resolved on my end by tweaking my home network.
Count me a happy customer!
9 November 2009: Update.
I've officially been a paying customer for over a year, so I'm comfortable posting a review update with a reliability rating. While I have given them a 5, the rating does come with the caveat that I did find CallVantage to be more reliable. The difference isn't enough to justify downgrading Voipo to a 4, but CallVantage was a tough act to beat (until they decided to beat themselves into oblivion). Since CallVantage decided to shut down, I ported our primary line to Voipo, so it obviously gets a LOT more use.
Updated rating categories:
Website - 3 (no change), because the user portal is not intuitive enough for my liking. While I have no trouble getting what I need out of it, the user portal still lacks built-in user cues and help screens to make it more user-friendly.
Ease of installation - unranked, because I'm a "grandfathered BYOD user".
Call quality - 5 (no change) I've heard occasional echos, but not sufficiently bad to lower the rating.
Reliability - 5 (first rating) We have had a few RARE instances of calls not ringing through properly, but IIRC, those only occurred while we had their SimulRing feature active (still beta, but that particular problem's been resolved). The other oddball problem was that a few of my calls were sent with the incorrect CallerID number. It seems that the issue has been resolved on a case-by-case solution applied to my account, because a few other customers have experienced a similar problem. These problems are not severe enough to merit lowering the reliability rating in my book.
Tech Support - 5 (no change) top notch, polite, happy to help. Can't ask for better.
Value for money - 5 (increase) given the reliability over the past year, tech support, etc., there's no reason to not give top marks. Fair notice - as a customer who was in from the beginning, I have an extreme discount on my pricing for as long as I have my account.
6 April 2009: Initial review.
OK, so I've been a Beta user/customer since the "second" beta period opened. Overall, reliability _for me_ has been excellent--it rarely went down during the beta period, and I have only had sporadic troubles since, but I still use CallVantage as my primary line, and I don't use the Voipo line enough to give a reliability rating much weight at this time. Right now, pricing is excellent for everyone willing to pay for 1 year up front ($99/yr), and as a "Founder" I will get that price as long as I maintain the account. Since I also have been promised the ability to connect via my Asterisk system, it satisfies my 'hobbyist' interest in having an inexpensive (even though, for my use, a PAYGO provider might be even less expensive) line.
In any case, below are the details of the numeric ratings I gave.
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Website: 3 - vPanel is plain, I'd like more checkboxes, checkboxes/radio buttons instead of dropdowns for binary features, more prominent voicemail, better contact input system. The principal reason for the relatively low mark is the lack of documentation of "how-tos". Lists of star codes, voicemail code, setup configuration, etc., should exist in very-easily-found "For New Customers" web pages, etc. In addition, clear descriptions of how features work, what they are, etc., (ideally, quick-text help links near each feature) are lacking. The feature that causes the most confusion is the 'telemarketer block.'
Ease of Installation: [unranked] I participated in the beta and continue BYOD. I know what I'm doing for configuring my account, and if there's a glitch, it's usually on my end. Therefore, it's not appropriate for me to rate this aspect of their service.
Call Quality: 5 - All calls have been clear. Not much more to say there.
Reliability: [Unranked] - OK, admittedly a cop out, but I don't use the line enough to give a fair assessment. If a gun were to my head and I HAD to choose a number, I'd probably give a 3/5 due to the complaints of issues (and acknowledgement of Voipo staff/owner) with the hope (and expectation) of raising it over the next month or two.
Tech Support: 9 - Unfortunately, I can't really give them a 9, I'm limited to 5. They've always been extremely responsive and the responses are substantive, not vacant script-reading in nature. When I wanted outgoing CID Name (LIDB population for my line), I unfortunately had to change numbers, but tech support handled it quickly, professionally, and the right way the first time.
Overall Value: 4 - Sorry, I can't give a 5 rating with reliability at a 3 (even though I haven't "officially" ranked it). If the 'wrinkles' have been ironed out, this score will definitely rise.
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Review by Parneli
member for 8.2 years, 4113 visits, last login: a few hours ago
updated 80 days ago
- Naperville,Dupage,IL
- $9 per month
- (48 month contract)
- "Cost, Quality, Uptime, Support"
- "None"
- "Rock solid low cost voip"
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Update Jan 2013: Been with Voipo a few years now and there isn't much to say. It's never stopped working (unless my internet is down), and kinda like the old bell system I just don't give it a thought.
Back during the election when everyone was getting a dozen solicitations a night, I got maybe two during the whole thing. And I then blocked both of them using the Voipo website where you have a choice to send to voicemail, send a busy signal, send a disconnect signal etc. So if either of those numbers did ever try to call me again I didn't have to listen to the phone ring.
Highly recommended.
Update Aug 2011: Happy enough with the service to have renewed the contract during a promotion and now I'm about 1 year into a 4 year contract.
Also they changed some back-end stuff with faxing from their webpage, and I fax about 1 acrobat or word document a week and never have any problem.
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6 months into a 2yr contract having switched after 5 years with Vonage. Had a bit of downtime at the beginning but it turned out to be a hardware failure that they can't be blamed for.
Vonage was fine and all, but the bill had worked its' way up to $30+ a month and when I signed a two year prepay with Voipo, it comes down to $9/mo. And that's not a typo.
The service hasn't been down at all that I've seen in the 6 months, when I had the above issue they were quick to remedy it and send out a replacement adapter.
The only thing I ever see people mention negative about Voipo is the website is a bit unintuitive. Considering how rarely I use it, it's almost a non-issue- and they're apparently working on a redesign.
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 Review by dsl14350
member for 7.8 years, 2144 visits, last login: a few hours ago
updated 98 days ago
- Holland,Ottawa,MI
- $8 per month
- (24 month contract)
- about 5 days
- "Price, customer service, website."
- "Sometimes an echo can be heard by wife."
- "Very good service for a good price."
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UPDATE 12-31-12: Things with Voipo are running very good since my last review. Wife nor I have heard any echos of late and phone always works.
We have had Voipo for about 2 months now, over all we are happy with the service.
Had issues in the very beginning with calls not going through and/or receiving party not able to hear calling party.Called customer service and a very helpful person remotely went into our router and changed some port settings and calls work perfect since.
My wife hears an echo with one or two numbers shes calls, but it good for the majority of her calls. I should open a ticket w/Voipo for those numbers, but well, you know.
Website. Voipo takes the most heat for their website design, but it works for me.
It does what I need, I can find what I need, easy enough to make changes.
I considered NetTalk before Voipo, mainly because of price, but they weren't porting numbers yet and had be promising porting for a long time.
Overall, I'm very happy with Voipo service.
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Harassment by spoofed caller ID
For the longest time, someone has been ringing my phone using various false names and numbers in caller ID. I feel there is a need to unmask the spoofer and block calls where spoofing is used. According to my information, this type of calling is in violation of federal law and subject to $10,000 fines. The caller never speaks, just rings until my voice mail kicks in and then hangs up. The one time I spoke to a VOIPo tech support representative, I was given two unacceptable choices: changing my telephone number or blocking anybody I didn't specify on my legitimate caller list. I'm hoping that this very annoying circumstance can be rectified. 