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 Review by usa2k 
member for 9 years, 4858 visits, last login: a few hours ago
updated 4 days ago
 Canton,Wayne,MI
 $16 per month about 4 days "Routing and Phonebook makes things liberating." "Documentation is coming!" "Rock Solid, Feature Rich, Customer Oriented."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Now its 02-07-2012
===========================================
Still happy. Simple as that!
So its 05-24-2010 and thought I would check back here.
===========================================
Still my favorite VoIP Provider.
Love the call filtering - especially in these financial hardship times.
VOIPo has been about to launch their Reseller Plan - still in Beta.
VOIPo reports that they are a profitable company too. 
»forums.voipo.com/showpost.php?p=···tcount=1
===========================================
Almost a year since I last reviewed VOIPo! (11/02/2009)
Using 1 residential line. Founder's plan of $99 - no other fees.
This included a virtual number that is now my Line-2.
Awesome Call Filtering
Cloned line
CID/CNAM
Call routing
Remote access/dialing from my cell. (Great for calling Canada from the road.)
Prices are changing soon for new sign-ups.
The same time, a beta Reseller package is being launched.
Check out VOIPo.com, you won't regret it!
Jim, AKA usa2k
Time for an update 11/24/08
VOIPo is still great. Has not yet gone full throttle ... they have been testing their live chat support. I would not be surprised if some time soon the site gets switched on. ( I know that has bee heard before. ) Still no complaints. I have two VOIPo lines, but do not place any large usage demands.
I canceled an independent Toll-free service I pointed at VOIPo, and have a Windsor Ontario Canada number (voip.ms) pointed at my VOIPo URL. That along with my 734-437-XXXX MI number, and my 352-399-XXXX FL number, cover all my needs.
I am happily using the GS HT286 devices. New customers will get the two-phone port Grand Stream HT502 with built-in router. (If you would rather have the tiny HT286, contact support@voipo.com directly and you can likely get it.) Some people had better results with the HT502.
That's about it for now.
As a beta participant, I did get a good look at the behind the scenes preparation involved in bringing the VOIPo product to the public. Their final design/engineering team is top notch. There was nothing in their process that has rushed their offering to the public. Everything was tested, and they even had their system audited so that they will provide a secure reliable VoIP experience.
The price above is a guess at their 6 month offering. I think you will learn that the discounted price will not lock of the service used, and any remaining will be refunded after deducting the no-discounted portion used - but not exceeding what you prepaid.. (Keep in mind to read the TOS and verify what I say here. Once VOIPo is fully launched, these details will be in black and white and available to read for yourself.)
The features are easily accessed using the VOIPo vPanel web page.
Inbound Routing:
A favorite of mine! I can block everything that is not in my Phone Book.
Whitelist/Blacklist can be applied to numbers or groups of numbers.
You can create as many groups as you need.
Block all then let Whitelist numbers through.
My local area code is 734xxxxxxx so I also allowed 734******** to ring through without being in my Phone Book.
Calls from people in Ontario Canada are not complete in my Phone Book while the Mother-In-Law stays here so I also allow 519******* to ring the phone.
The possibilities are amazing. (Whitelist/Blacklist/Voicemail/Forward/Busy Tone/Disconnected)
Outbound Routing:
I forward the dialed number 613 to 613@fwd.pulver.com so I can try the FreeWorldDialup Echo Test.
I send 411 to GOOG411 information directory (411 to 8004664411)
I send 611 to 8005558355 which is an excellent information service.
550 goes to the wife's cell phone.
551 goes to my youngest daughter's cell phone
552 goes to my cell phone.
554 goes to the Mother-In-Law's home.
555 goes to my work.
You can see all the possibilities.
E911 is a painless entry on vPanel. They will let you choose from more than one possible location. I think that flexibility is referred to as Nomadic E911.
I think a soft phone offering is in the works. Beta testers have used soft phones and the GrandStream Telephone adapter. Your adapter does not need to be feature rich because the VOIPo back-end does the fancy part. The GrandStream will need a port on your router - * - so you need a router to use the TA.
I don't use the user Telemarketer Block, but it is available.
Voicemail on vPanel, from the VOIPo phone dialing 123, and SMS messages ...
Virtual numbers can be added. Toll-free numbers should be available at Launch. I used a Florida Virtual number for a while. So far no indication of more than one Primary number for each account.
There has been a PSTN number during beta to access your Voice Mail remotely by phone.
The beta has never inconvenienced me with any long outage. I really don't recall not having dial tone during the beta. 2/7/2007 is when I received info and setup a Sipura SPA2000 in the early stage. We tested ZOOM TAs for a while. As fancy as they were, the VOIPo service did not need their complexity, and potential to have service issues. Using the GrandStream VOIPo took a lesson from KISS, and likely reduced their start-up investment also.
NOTE: The soft phone should have all the same abilities, because VOIPo does all the work on the back-end, not the device or your soft phone.
If FAX capability is not offered at launch, expect it to come. VOIPo has recognized that FAX has merit. They are also realistic in concluding that reliable FAX is not a VoIP product. It is a number-to-email product for incoming, and a file-upload-to -FAX for outgoing. There has been ongoing testing, and as is the VOIPo way ... you will see it when it is worth every penny,
Call history is a searchable functional feature on vPanel. I could use some way of summarizing total hours for a time period. But VOIPo does listen to suggestions. they may respond to key changes slowly, but when offered, you will see their value. VOIPo like others these days are getting on the scene with a big list of extras compared to traditional phones and the good old early days.
CID+CNAM works. The Phone Book makes you phone even smarter.
I am never sure if outgoing CNAM works as advertised for VOIPo, Vonage, BroadvoxDirect, or Packet8. So many people can map CID to a name, or they don't have a service that does a dip in a LIDB so I'm not sure what I display. I wish there was a free service to call that spells you outgoing CNAM when you call. Most services pass the right name within the provider numbers, so that would be a false test.
BTW there is no Bandwidth Saver and I never thought to ask them what compression they use?
I also would not be surprised if there are things VOIPo may have in the works that us beta testers don't know about. As a beta tester, I have always felt they tell us all we need and tell us much more beyond that.
Some may also point out that VOIPoTim was involved in ViaTalk. Personally, I have never tried that service and have no strong opinion about it. I am glad that VOIPo came to be, no matter the path taken. I feel you will find VOIPo to be forthright, responsive, reliable, reliable, and reliable.
As a beta tester I had a long run of free service. I was paying Packet8 for unlimited service throughout the beta test until July 5th 2008 when I canceled Packet8. I only have great things to say about Packet8 except that their prices were creeping higher over time. When I had Vonage, and BroadvoxDirect, the prices dipped lower, and never went upward, even though new customer's pricing did rise.
As an early beta tester, we will be paying for our service, but our residential price will be better than an average customer can get. VOIPoTim is kind for doing this because the Residential pricing should prove to be competitive when it debuts!
For those biding your time, I hope it has been worth the wait!
9/29/08 More on biding time ...
Those contacting VOIPoTim I believe have been able to get new service.
I expect all the VIP contacts have had opportunity to sign up.
I personally have two lines (beta user discounted), at one year terms each.
If you get multiple lines, like me, you will wish they could be combined in one vPanel interface so the Contact directory and such could be unified and less redundant. Still, all good things come to those that wait. VOIPo is active at the wheel and I see no slowing of their deliberate forward pace.
Only a crystal ball might say when the gates are wide open for business, but they will surely be ready to scale for anything, even over-night.
Comments:
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Review by jacobslive
member for 4.2 years, 55 visits, last login: 4 days ago
updated 8 days ago
- San Jose,Santa Clara,CA
- $16 per month
- (24 month contract)
- about 1 days
- "Great quality, quick set up, easy installation"
- "No Outgoing Caller ID, only number displayed (same as magic jack)"
- "Not worth for the money"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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Alright, to begin with I should clarify the monthly fee of $16+ I came up with. This was figured out after comparing exactly what I am paying for the similar features to another provider.
Break up:
Two year pre-pay including tax and fees for 24 months: $165.00 = $6.87/mo
International package for 12 months: $75 = $6.25/mo
Virtual fax number for 12 months: $36 = $3/mo
Total: 16.12/mo
I am paying $19 for all those service with PhonePower with another number ported out from MJ. All services/quality is pretty much identical except VOIPO does not provide outbound caller ID, huh?
I as porting a number from magicjack to VOIPO just for the reason that MJ does not have outbound Caller ID and their service fee was little less than PhonePower.
After activating the service with VOIPO I found it is the same case with them.
I found this problem first day itself and cancelled the service and magicjack took care the rest and saved my number.
May be its me, I should have done bit more digging before I signed up with VOIPO rather than trying to save couple of bucks a month.
Now towards the good part:
- Very good customer service, tickets are responded very quickly.
- Service activated instantly with a temporary number until porting is under process
- option to send fax via online (still under beta and do not know how much they will charge once out of beta)
-quick shipping
Bottom line: I could not find anything better than my other VOIP provider and could not fulfill my requirement. Your personal experience may be different. For me its big NO without outbound Caller ID as it is very important for me.
Comments:
 | | outgoing does cost. as a reseller of voipo you have to understand it cost 1-2 dollars per outgoing caller id name. | |
| | | | | | | I hear ya!! I had to cancel and go back to optimum. Optimum started acting up with there billing and I left them for the FIOS triple play. I need to write a review for them. Customer service SUCKS though. | |
| | | | | | | | | Reviews:
 ·Optimum Voice
·VOIPo
 ·Optimum Online
·RoadRunner Cable
·Time Warner VOIP
| Re: I hear ya!! said by jacobslive:said by NYC Girl:I had to cancel and go back to optimum. Optimum started acting up with there billing and I left them for the FIOS triple play. I need to write a review for them. Customer service SUCKS though.
Before I moved from NJ I had FIOS and it is really nice service. Once installed and running, there should not be any problem. I never called Verizon in nearly 3 years of FIOS for connectivity issues other than couple of times their gateway failed (hardware issue). I really miss verizon FIOS here in Cali.  Though I never used their VOIP service, I cannot comment about the quality. I had only TV and Internet. I will recommend PhonePower for VOIP service. They are not dirt cheap as magickjack or voipo, but cheaper than the triple play package offered by ISPs, vonage, etc. The Indy phone cos don't seem to work for me. I guess you get what you pay for. Too much trouble having to switch back and too much trouble dealing with customer service. If its not one thing it is another.
FIOS good so far. They always want to gauge you with billing. Always errors in their favor of course. Still working out the kinks. | |
| | | | | | | | Re: I hear ya!! Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.  | |
| | | | | | | | | | | | | | | | | | | | | | | | Reviews:
·Optimum Voice
·VOIPo
·Optimum Online
·RoadRunner Cable
·Time Warner VOIP
| Re: I hear ya!! said by jacobslive:said by NYC Girl:said by jacobslive:Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.
But for me I had so many issues with Voipo that I don't have with optimum voice or FIOS digital voice!!! Not worth all the tinkering and time and $$$ lost with poor service. I hear ya! I had voipo for less than a hour, I put back the ATA and send back to them. As far as phonepower goes, I was with them for 2 years and after a break back to them. Once the service established I never had issues. I guess the bottom line is that you should be satisfied regardless who is your service provider is Yes, because its always going to be SOMETHING! Too funny!!! What happened?? I had my service for approximately a month!! | |
|
| Reviews:
 ·AT&T Wireless Br..
| Well I have vonage and my caller id doesnt work either so I dont know what your complaining about. My number was from ATT cell phone. It does cost to send out that callerid name out and tim CEO of voipo said it would cost 2 much for them to do that but if you want that that means you would have to pay more then what your paying for now from voipo. Are you paying 8 dollars a month if you want that caller id outgoing you be paying 10 dollars month instead of 8 dollars of month. | |
| | | | | | | | | | | | | | | | | | | | | | | | |  ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Re: outgoing does cost. It really does seem that they provide Caller ID, inbound and outbound, with the way it is worded. My understanding was that if you ported in a number that already had caller ID it would show up on outbound calls. | |
| | | | | | | | delius
join:2006-07-30
Dorchester, ON | Re: outgoing does cost. who pays those prices nowadays
try // voip.ms | |
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| | | | | | | | | | | | | | Re: outgoing does cost. Got the same confirmation yesterday off a direct trouble ticket that was explained much more than normal. And was told also that they depend on the end provider to supply the rest, name/etc, if they will/can/or do. | |
| | | | | | | | | | | Reviews:
·Comcast
 ·CenturyLink
·ViaTalk
·EarthLink
| Re: outgoing does cost. said by jacobslive:Good for you if it works!
I was told that VOIPO will not transmit name but depends on receivers service provider it will show State/Area/Anonymous/Number etc. but not NAME.
Here is the service ticket they responded:
"Hello,
Outgoing callerID is not supported.
Only the number is sent.
Some carriers may try to show the area the number is registered to.
In such cases, your number will likely show the city or state that the number is from.
---
Kyle Kirchner
VOIPo Support"
But it doesn't work. This was the last reply I got:
"Your outbound CallerID settings are available under Beta > Misc.
You will be presented with a drop-down including all the numbers on your account.
You may select whichever number will be sent.
There is an option to mask the CallerID and simply present 'Private', or you may nominate to send nothing at all, which will show 'Unknown'.
These two options are available under the Features tab.
As was previously stated, we only send the number on outbound IDs.
Many carriers will show any name information if they have it on file (many do not).
Most carriers will show where the number is registered to, usually just City or State information.
---
Kyle Kirchner
VOIPo Support" | |
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Review by rjbasye
member for 11.7 years, 5373 visits, last login: a few hours ago
updated 14 days ago
- Dry Ridge,Grant,KY
- $18 per month
- (12 month contract)
- about 5 days
- "Great Voice Quality Fast Email Support"
- "None"
- "Voipo is great"
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(ratings match consensus)
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I am new to Voipo and I am a happy customer. After using Packet 8 now 8x8 since 2005, I can already tell that Voipo is years ahead of them when it comes to support and quality of service. I will be updating this review over the next couple of weeks since I am new to Voipo. My number is scheduled to port to them on 06/09/09. I am glad to have switched so far.
Update
My number has been ported over to Voipo as scheduled. Service reliability continues to be excellent.
==============================================================
Since my last review, I can say that Voipo has maintained the great level of service and is very reliable for me. Customer service is quick to respond via email when I had questions. I can't recomend them enough.
Comments:
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 Review by djrobx
member for 11.7 years, 5739 visits, last login: a few hours ago
updated 18 days ago
- Valencia,Los Angeles,CA
- $6 per month
- (48 month contract)
- about 10 days
- "Great value!"
- "Website/UI is very primitive"
- "Fantastic value, great call quality. Very happy!"
| Web-site:
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Call Quality:
Reliability:
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Value for money:
(ratings match consensus)
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I was previously a happy PhonePower customer. PhonePower offered a great "second year free" promo, which I enjoyed for the full duration. When those two years were up, they wanted full price to continue service.
To me, that's just begging for customers to look at other options. And so I did. People around here seemed to like VOIPo, and the feature list seemed to meet my requirements. I also wasn't using the land line nearly as much, so I was willing to take a risk for some savings.
Turns out they use the exact same ATA as PhonePower. Call quality, like PhonePower, has been excellent. I was also very pleased to find that emailed voicemail attachments have the CALLER ID NAME in the email, something I had been complaining to PhonePower about for years.
On the negative, PhonePower was slightly more solid, at least while connected to AT&T's U-verse service. Every once in a great while (maybe 1 every 100 calls) something odd happens with the VOIPo service (caller can't hear me, failed call, etc). It always resolves itself upon a subsequent calls. PhonePower never did anything weird like that. Once connected though, the calls are always crisp and clear, and I have always been able to get through hour-plus conference calls without any hiccups or trouble.
Comparing BYOD credentials, PhonePower was using a SIP proxy. VOIPo seems to use a direct connection. It's quite possible that AT&T's gateway is responsible for these (VERY MINOR) glitches. I've just recently switched to Road Runner internet. It will be interesting to see what effects this has on my VOIPo service.
My favorite thing about VOIPo so far is that they offered their EXISTING CUSTOMERS a "Black friday" deal for $150 to extend their contract for another two years. FINALLY, a company that actually WANTS ME TO STAY WITH THEM. Bravo, VOIPo!
My monthly cost reflects my initial $185 for two years, plus my $150 to extend the contract. Extremely happy with them.
Comments:
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 Review by NorthAlabama
member for 10.6 years, 308 visits, last login: 1 days ago
updated 19 days ago
- Huntsville,Madison,AL
- $7 per month
- (24 month contract)
- about 6 days
- "The Price, The Features, The Independent Second Line"
- "Paying For Two Years In Advance"
- "Best Value I've Found With Features"
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1/2012: Great service, great price, great reliability, customer service cannot be touched by anyone, would recommend to everybody, best decision I've made in years.
8/2011: Couldn't be happier with VOIPo. The call routing options (blacklist, busy, forward to voicemail, forward to disconnect message) are fantastic for telemarketers. Had to call customer service a couple of times once I replaced my AT&T wireless gateway to resolve routing issues, but all is well now, and customer service ROCKS!!!
Update 6/2011: Great call quality, terrible customer service hours, oh well.
6/2011: Well, say bye-bye Vonage, hello VOIPo. Went live today, had to call to finalize my number porting, but all is well. I will wait a few days to update any ratings for reliability and quality, still kicking the tires. So far, everything is great, as expected or better.
If you read my Vonage updated review, then you know why this review has been started. Call Quality and Reliability are estimates for now, and will be updated soon, going live tomorrow.
I started research online for my new carrier while on the phone with the nice but incompetent Vonage customer service from a foreign land last week. I read that VOIPo only offers customer service reps from the US mainland, who's primary language is American English. Let's hope I never have to find out if this is true.
So far, best customer service around, easy to deal with tech support for number porting via emailed pdf's, everything has been quick, efficient, and professional. Picked up my router yesterday (that's fast for USPS first class!), and will post my progress in a few days...wish me luck...
Comments:
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 Review by dlarkin_dc
member for 2.4 years, 99 visits, last login: 24 days ago
updated 25 days ago
- Alexandria,Fairfax,VA
- Contract price not specified.
- (12 month contract)
- about 5 days
- "Great customer service, great price, great features."
- "Working on call connection issue for months."
- "Good value"
| Web-site:
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(ratings match consensus)
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Updated 1/17/12
Sorry, this is so overdue!
Been having some issues, like others in these reviews, about calls not connecting and one sided calls. This has been going on for months.
VOIPo support has been responsive to every ticket. I've been put on different VOIPo servers, had two ATA devices, ran diagnostic internet performance tests, moved devices on my LAN, setup porting/routing on my router, had call routes provisioned, traffic switched to just VOIPo servers...
But, I'm still getting call connection issues.
This may not be VOIPo's fault, there is still my Surfboard, Cox Communications ISP, and the Internet at large in the mix.
I will update again... soon.
_______________________________________________________
Had VOIPo for a year now, just renewed for another year.
Well, there's not much to say really. It works, it's reliable if your ISP, modem and router are reliable. (I'll qualify that later.)
They provide a telephone adapter, it goes after the modem/router and you plug the phone line right in, standard phone jack... and off you go.
The package I find suits me best is the 1year, it includes 60mins/month international landline calls, never any charge to any number in the US.
The fax line was additional $25/year, it works using document upload/e-mail and it works great.
Voice mail can be received in e-mail as well as accessed via the phone handset.
The online account management is great, easy to use and all the features are there. And there are tons of features there.
The support is mind-bendingly fast, informative and humane. The best I have ever, ever, experienced.
I have had infrequent trouble with my router that caused the VOIPo service to be unstable,... BUT it was 100% all in my router, not VOIPo.
Porting my old POTS number was messy because Verizon & MCI were pointing fingers at each other. Once I got them sorted out VOIPo porting was fast and easy.
If I had more then two thumbs they'd all be, "Way up!" for VOIPo.
Comments:
 N9MDPremium
join:2005-10-08
Boca Raton, FL
kudos:4 | Fax Line is NOT $25/month "The fax line was additional $25/month..." ... NOT! 
Did you mean to type year. | |
|
1 edit | Yep my mistake... The fax number should have been $25/year. I corrected the review. | |
|
| |
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Review by bird95134
member for 4 years, 73 visits, last login: 26 days ago
updated 26 days ago
- Henderson,Clark,NV
- $12 per month
- (12 month contract)
- about 14 days
- "Great support, communications from VoIPo, call quality, steady - consistent service"
- "None"
- "Great price, Great tech support when needed. BEST value for service and features, period....."
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UPDATE: 1/16/2012
Continued my service for another year due to another great year of reliable, consistent service. I want my dial tone to be a "non-issue". Excellent service, call quality has exceeded my expectations. I receive high value for the amount I pay. I continue to HIGHLY RECOMMEND this service.
Update: 6/25/2011.
Continued my service. Excellent service, call quality is very, very good. I will say, as I used vanilla Tomato (on a Linksys router), Tomato USB variant has made this service ROCK SOLID -- i.e. it can recover automatically from any network glitches. This is the overall, best value for Voip services -- period. All other complaining must have a technical problem, which the Voip consumer industry, as a whole, must just deal with. HIGHLY RECOMMEND this service.
UPDATE: 7/29/2009.
Service continues to be excellent. Issues seen during late 2008/early 2009 are history. If you plan to use Tomato or DD-WRT, expect to have to modify some settings to handle a router reboot. I run Tomato and found I had to make modifications to UDP packet timeouts, with the excellent help from the VoipO support team (and help from Wireshark).
Clearly the best service/value combination I have found. Couple things people need to understand. If you need to fax -- get a POTS line from your local, traditional provider for 'basic lifeline services', add a dial-around plan for LD calls. Don't even think you can get by with faxing on Voice over IP service -- if you can, consider yourself lucky. If you can't, and you complain, you are simply a fool. Lastly, make sure you have a clean network at home. I recommended VoipO service to a few people and a couple of them had problems. I personally looked into their problems and found they had packet loss on their local network because of bad cables. Garbage in gets Garbage out.
Original Post:
Very good service for the price level paid. Genuine concern for their customers. Excellent communication by management to customers. Problems are resolved fast when encountered. Excellent call quality.
Comments:
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 28 days ago
- Poway,San Diego,CA
- Contract price not specified.
| Web-site:
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(ratings above consensus)
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We went wireless for about 6 months, but needed a base home phone line. So far my VOIPO service has been excellent. The quality is great, even for international calls. I appreciate the ability to get text message and voice messages for all calls I receive. Customer service has been highly responsive, and it took about 15 minutes to set up the system. It's an excellent value and I recommend it to anyone who is tired of high monthly phone bills for little or no service.
Comments:
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 Review by burris
member for 11.4 years, 4550 visits, last login: a few hours ago
updated 32 days ago
- Miami,Miami-Dade,FL
- $8 per month
- (12 month contract)
- "Solid-clear quality"
- "None"
- "Never had it so good. Reliable...excellent quality talk & and listen."
| Web-site:
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Thanks for the reminder to update my VOIPo review. Since it just sits there and provides me with flawless phone service, I don't think about reviews.
What can I say...the service works to perfection and my wife his happy. Of course, that's the real test.
Tim has really established his company as the benchmark for Voip service. He really is the man with a plan....
5/9/2011
Just got another reminder from DSLReports to consider updating my review..
Not much to say as nothing has changed.
Service is still top of the line and I don't have a single complaint
Tim certainly knows how to run his company..
11/4/2010
Since I received a reminder from DSLRreports to consider updating my review, i shall do so..
It should be obvious that I am thoroughly pleased with the service. In my opinion, it rivals POTS in terms of quality and blows it away in terms of price..
My cost remains the same as I am grandfathered in from the founders era.
The few times I have asked for support, well after the beta days, the response has been superb.
One must always realize that we are utilizing the internet, and therefore are subject to all the feckless issues that arise. Certainly can't blame the VOIP provider for that.
That the service pleases my wife is the acid test.
01/09/2010
I see that almost a year has elapsed since my last review.
Not sure what I can add to comment the exemplary service I already have. Tim knows how to run a company and provides first class customer support. Sure, a glitch occurs once in a while, but hey, this is the internet.
I'm extremely comfortable with the service since inception and it must be working well for me as I have no land line.
4-4-09
I just realized that I haven't updated my review for quite a while.
Only change was to update the ATAs from GS502 to Linksys PAP2T. I think this was a great idea. Far more solid connectivity.
I'm still in love with the service as its quality is excellent. Actually getting better in many respects.
Support is by far some of the best anywhere.
No problems for me.
================================================================
I have been on their beta for quite a while and the service has been excellent.
I, as well as a number of others are patiently waiting for the launch.
I think that this will be the VOIP service that sets the standard.
I have been on VOIP for about 3 years and this new company has been an exciting experience.
I will update my review after the launch..
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Since the launch is happening, I can only hope for all the new users, the same quality of service and support I have experienced during the beta.
The attitudes of the support personnel is not to be believed in this day and age.
They not only respond quickly, but respond with meaningful information and have no problem answering any questions.
I can only hope it remains as it has been, and I'm sure it will..
Many thanks to the entire crew at VOIPo...It has been and I'm sure it will remain a wonderful experience in the world of VOIP....
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Nov 4 2008.....Time for an update..
Still going strong...in fact the service is so stable and the quality is so good(just ask my wife), that I recently ordered a second line.
The few minor questions or issues that crop up from time to time, are answered via a ticket almost before you can get back to your e-mail screen.
I had no idea I would ever be able to virtually sit back and spend my time fooling with my 5 PCs, rather than having a full time job programming and tweaking my ATA and looking for servers around the country that might work.
I hope and do think that this is the real benchmark for VOIP services.
Thanks again Tim and your entire staff..
burris
December 27 2008
I IMAGINE IT'S TIME FOR ANOTHER UPDATE..
Since the last review, the special price came up..
In addition, VOIPo turned up a cloned line feature that gives you two functioning in and out lines using the same primary number. What a treat..
In terms of quality, what can I say. I get a dial tone every time-the calls on both ends are loud and clear---and most important, I haven't heard a negative utterance from my wife since signing on with VOIPo.
Keep up the good work, Tim..
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Review by AbleinTruth
member for 53 days, 4 visits, last login: 46 days ago
updated 46 days ago
- Atlanta,Fulton,GA
- $18 per month
- "96% of the experience has been very good, 1% EXCELLENT, & 3% poor"
- "1.) Website is unclear about line a few critical things especially the 2 FREE lines, 2.) Too many different people responding to"
- "Don't know if I will stay with them longer thann 45 -60 days. Genuniely want this company to work out! Maybe they can turn it ar"
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(ratings match consensus)
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On 12.20.'11 signed up with VoIPo. It was seamless... to the point that I thought, "wow, this is AMAZING."
Where I erred... or where I believe I erred was: not getting my conversations over 'Live Chat' in writing.
Firstly, this company needs to provide their new prospects options from which to choose albeit air/transit service etc.. that they wish to utilize while a customer with VoIPo. For many people around the country, the US Postal system is NOT the answer. It is most definitively not mine. On 12.20.'11 VoIPo sent my device out via USPS. On 12.23.'11... it showed online by the USPS that it was 'Out for Delivery'! Of course it never showed up. It is the Post Office and it is the Holiday season. It is now Tuesday, early morning 12.27.'11 and it may show up today during the day; if I'm lucky. So far, not good VoIPo. If you choose not to add other options, please inform your prospects that you use USPS as your courier, please.
2ndPoint … If one were to read VoIPo's Website, it clearly reads that one has the option of having two (2) numbers free of charge. There is terminology on the Website referred to as 'Cloning' which is not clear. When I asked about this during my assessment of which service to select, was unequivocally informed that both my phone numbers would be transferred and that there would not be a charge for the 2nd phone number. Now here comes the 'bait and switch'. Now being told that 'Cloning' infers one line that can ring on two slots. Now why would anyone in their right mind want to have the same telephone number ringing on two separate lines when Call-Waiting is free??? My understanding from VoIPo's agent prior to joining was, that two lines with two numbers is possible except only one line active however two numbers operable. That is NOT the reality now. Now being conveyed that I must pay for my second number that will be virtual. It is not the issue of the money, it is the fact that whoever wrote the Copy on their Website as well as the Agent in the Live Chat did not clearly and thoroughly inform their Prospect of the additional cost becaue somewhere something does did not work as incorrect information, or inconclusively relayed. U$4.00 is not much money, it is the principle. Of course Now forced to pay the U$4.00/ because don't wish to lose the second phone number. The bar has been set high for VoiP; inferring that when their communication box does arrive, the expectation on technological performance/service must be stellar; flawless.
The BEST company I've ever had for VoIP was AT&T CallVantage from 2003-2006. They were very expensive, but all-around EXCEPTIONAL! Wept like a baby when they discontinued service and passed the baton to Uverse. Ever since 2006 it has been extremely difficult to find a company that doesn't have hidden pop-ups or some other sundry issues. Yes, consider this $4.00 charge to be misleading and dishonest after the fact. Tell people straightup in plain language what you have to offer and what things cost. 99.9% of people are not only going to consider cost, I did not in this case; interested in only what works BEST. The question is, had I known what I know now with the additional $4.00 charge to bring my second number across to VoIPo, would I have still signed up with VoIPo? YES! Why? Because I want a smaller more boutique type company for my VoIPo services. After Vonage, interested in a smaller much leaner, cleaner, and quality oriented company as the best option. Believed and thought VoIPo is that company. Will reluctantly acquiesce to the $4.00 charge or will pull back on the 40 countries Plan for now to offset the charge for this initial month and give them a 45 – 60 days evaluation.
FYI:
1% of their Email staff has been EXCELLENT/OUTSTANDING!
97% has been VERY good!
2% has been poor! OK... two bad personnel in six days is not bad for a startup.
CONCLUSION:
I.) Give your Prospects more options than the Post Office. The Post Office is LAME! In a new cooperation, it reflects poorly on you when the Post Office drops the ball. The customer doesn't see the Post Office which is the problem, they see your business.
II.) Be thorough in your Copy on your Website and do a better job of training your Email, Online Chat, and telephone personnel so that prospects can make an intelligent decision and take ownership in accountability. In exchange, there are not any misunderstandings once the prospect begins the On-Boarding process.
Will be posting in future to inform the Community as to how I'm progressing with VoIPo.
Happy New Year!
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). I forwarded port 5078 from the router to grandstream a few days ago, and it didn't happen yet. Hopefully, this fixes it - but the jury still out
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