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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 215 reviews (161 good) (31 bad)
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Review by gbh2o See Profile

  • Location: Greenville,Pitt,NC
  • Cost: $12 per month
Good "Quality residential services, great features, and high quality support."
Bad "Addictive!"
Overall "Built to provide _service_ to the customer, and make lots of money. ;-)"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Future Nine Corp..
·callwithus
UPDATE 20141027 - Still providing reasonable quality and solid residential value.

UPDATE 20131004 - Solid value for the residential customer. Features galore to make life interesting. Multiple 'lines' all work fine and Beta tests can get really interesting.

UPDATE 20121117 - UPDATE- Just keeps plodding along testing new features and looks while maintaining great value and reliability for residential users. I keep getting more for less as VOIPo grows!

UPDATE 20120522 - UPDATE- Yawn! See below... I keep forgetting them since it just keep working.

UPDATE 20111209 - Yawn! New features and options that all work the way they say they do. Inexpensive for their level of solid service. A keeper.

UPDATE 20110823 - Grrr.... I can't find anything to complain about. VOIPo just keeps working the way they claim they do, although with various improvements and additions. Great value, great service and support. Darn it!

UPDATE 20101112 - Still enjoying the flexibility that comes with each account to make it work the way that serves me best! Strong and responsive support easily available.

UPDATE 20100301 - VOIPo is rapidly developing into a well-rounded major VoSP concentrating on top-quality Residential services. Exceptional feature development continues at a strong pace, and supporting services continue to be improved. This is a company here for the long term, with really big ideas and plans, and infrastructure.

UPDATE 20090109 - Developing into a solid, long-term national provider in the large scale category. Constantly looking to add features to an already solid line-up of services. Extremely responsive! Look for VOIPo to be around for a long time!

UPDATE October 20, 2008

I must now admit to being a VOIPo addict. I now have two dedicated residential accounts as well as 7 DIDs pointed to pbx servers (1 toll-free number, 1 toll-free fax number and 5 low-volume 'local' DIDs for family members.) When I need something for lower 'residential' volume inbound traffic set up fast, I find myself at the VOIPo login. A few seconds later the new service is live.

VOIPo does limit itself at present to providing standard residential volume products, primarily intended for single household use. So, I also must confess to happily using several other providers for my higher volume out-bound termination from the asterisk-based systems where I need greater flexibility and control. Nothing bad against VOIPo, it's just their choice for a sound and stable business model (darn it).

UPDATE July 15, 2008

I'm now a _paying_ customer... because of the confidence I have in VOIPo's products. So, I put my $ where I've talked about!

ORIGINAL REVIEW

The companies name is correctly VOIPo.

My disclosures:

This is a review of a service currently in pre-launch status.

I am biased, I participated in the alpha and beta cycles of development with this company for well over a year. Please see my periodic updates I post at the end of my evaluation.

The evaluation.

VOIPo has been built as a company according to the vision of owner Timothy Dick. The company has been committed to developing a high quality, stable and reliable service for customers. At one point, he discovered that his development team had failed to follow his vision of quality; I watched as he replaced the whole team with other professionals in the field, and basically started development over. With this new team, he has produced what I find to be an extremely secure and reliable VoIP service, coupled with features easily controlled from within the users 'vPanel.' BEWARE, controlling available features from this simple and straight-forward interface can become almost addictive! Call quality has been exceptional throughout development, partially attributable to concentrating on US service. Downtime I've noticed to date has amounted to perhaps two hours, primarily during announced hardware/software upgrades and modifications. At this time, VOIPo services will appeal primarily to the residential customer who just wants to plug it in, have the phone work, and have all the bells and whistles too.

The primary offering is a Residential plan, designed for customers in the U.S.A. It is intended to use a simple and reliable standard GrandStream analogue phone adapter, that was chosen for the ease of VOIPo remote diagnostics and maintenance. There is also an allowance for a softphone to be used when traveling. Customers use the “vPanel” to setup and control their account in real time. Failover, Call Waiting, 3 Way Calling, Caller ID with Name, Call Waiting ID, Anonymous Call Rejection, Caller ID Block, Call Return, Call Forwarding, and Voice mail are standard included features. The voice mail feature is on of the slickest I've seen. There is an ability to notify one or more email accounts of receipt of a voice mail including the Caller ID (CID), size and date and time of the message. You may elect to include a .WAV file of the message on an account basis. You may also elect to send an SMS with just the CID, size and date/time information (i.e. To your cell phone). An elaborate contacts management system is fully integrated into the other features like Custom Caller ID, Call Routing, Click to Call, Do Not Disturb and much more. You may associate unlimited phone numbers with the contact and also assign n your contacts to groups like family, friends, enemies, work ,etc. Once a contact is added, you may assign a nickname or 'custom CID name' that will be used to override the default network provided Caller ID name. Having your CID display “Dad” instead of a generic “PA Cell Phone” makes life a lot easier. You may also like the neat click-to-call feature within the contacts system. User selectable Custom call routing criteria (including wildcards!) allows unlimited manipulation of inbound calls to reach your phones, get a busy signal or a disconnected message, or be forward to another number or straight to voice mail. You can setup unlimited routing options and manage them all in real-time from the user console. Similarly, you may route outbound calls! You can create your own 'speed dial' features for example, by routing outbound '111' to your tennis partner's phone if you like. If you disapprove of your minor son calling the local escort service, just send that number to a busy signal, or better yet to your cell phone for confession time. Only your imagination can limit how outgoing calls from your phone are handled!. VOIPo supports dialing 7, 10, or 11 digits for ease of use. The entire system is designed support using SIP addresses for both inbound calls and as destinations. A user may also elect participation in a 'Community Powered Telemarketing Block' program, or to block all international calls. Users can easily add residential virtual local numbers from rate centers throughout the country, or even virtual toll free numbers.

member for 14.2 years, 5023 visits, last login: a few hours ago
updated 155 days ago

Comments:

Review by fbruno See Profile

  • Location: Berwyn,Chester,PA
  • Cost: $6 per month (24 month contract)
  • Install: about 4 days
Good "Decent service at a good price. Tech support is responsive. Allows BYOD"
Bad "Occasional outages on BYOD service"
Overall "I'm happy with it."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
--October 2014--

I have been with VOIPo since January 2013 when Quantumvoice terminated residential service. VOIPo was selected because they had a decent price, BYOD in the monthly fee, and the easiest technical setup.

Their offer was 24 months for $149, plus $36 in fees and taxes.There is an additional yearly fee of $36 for a second virtual number. Both numbers seamlessly ported from Quantumvoice in four days.

I use the VOIPo provided ATA for the hardwired kitchen phone and cordless base station, and my Linksys SPA phones for the BYOD terminals.

The service on the ATA is solid, with exceptionally rare outages. The BYOD service is less stable, with occasional short outages of minutes or hours.

The forums and tech support resources have been sufficient for answering questions and supporting configuration needs. I especially value the reduction in telemarketing calls provided by their Telemarketer Block and recently introduced support of the Nomorobo service. I have also used their softphone support for occasional calls from my iPhone.


member for 14.9 years, 2995 visits, last login: 4 days ago
updated 177 days ago

Comments:

Review by rjbasye See Profile

  • Location: Dry Ridge,Grant,KY
  • Cost: $18 per month (12 month contract)
  • Install: about 5 days
Good "Great Voice Quality Fast Email Support"
Bad "None"
Overall "Voipo is great"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Time Warner Cable
Update 09/27/2014

Service has been rock solid. No problems at all I would recommend Voipo to anyone who has good internet provider.

Update 02/19/2014

Great reliability and pricing...I recommend them highly.

Update 5/30/2012

I am still with Voipo and everything is still reliable as the day I first subscribed. My internet connection is 30 meg down/3meg up. As always, your ISP needs to be reliable as your voip service.

---------------------------------------------------------------------------------- ------------------------------------------

I am new to Voipo and I am a happy customer. After using Packet 8 now 8x8 since 2005, I can already tell that Voipo is years ahead of them when it comes to support and quality of service. I will be updating this review over the next couple of weeks since I am new to Voipo. My number is scheduled to port to them on 06/09/09. I am glad to have switched so far.

Update

My number has been ported over to Voipo as scheduled. Service reliability continues to be excellent.

==============================================================

Since my last review, I can say that Voipo has maintained the great level of service and is very reliable for me. Customer service is quick to respond via email when I had questions. I can't recommend them enough.

member for 14.8 years, 6779 visits, last login: a few hours ago
updated 185 days ago

Comments:

Review by intel1212 See Profile

  • Location: Henderson,Clark,NV
  • Cost: $7 per month (24 month contract)
  • Install: about 14 days
Good "Great support, communications from VoIPo, call quality, steady - consistent service"
Bad "None"
Overall "Great price, Great tech support when needed. BEST value for service and features, period....."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Cox HSI
UPDATE: 9/27/2014

Still satisfied. Works well, though between myself and family, probably use less and less because everyone is carrying a Smartphone now. When I do use, just works. They have added support for broader SIP client support, which I have used from my laptop over LTE or WiFi and then use a Bluetooth headset connected to laptop. Website has improved for feature management. No question, worth the money, great value, great product.

UPDATE: 12/4/2013

Great service. Very satisfied. Would like to see new features, e.g. soft client or mobile device SIP support (and is probably available today with 3rd party apps). Click to dial would be a great option as well. I recently change routers and did have to configure port forwarding on new router to work correctly.

UPDATE: 7/11/2013

Continued my service for another 2 years -- $159 for two years, so about $6.65 per month!! Unlimited calling/LD. Really do not use the service much as everyone in the house uses cellular services now. However, when I do use the service -- always works. Still Highly Recommend this service.

UPDATE: 1/16/2012

Continued my service for another year due to another great year of reliable, consistent service. I want my dial tone to be a "non-issue". Excellent service, call quality has exceeded my expectations. I receive high value for the amount I pay. I continue to HIGHLY RECOMMEND this service.

Update: 6/25/2011.

Continued my service. Excellent service, call quality is very, very good. I will say, as I used vanilla Tomato (on a Linksys router), Tomato USB variant has made this service ROCK SOLID -- i.e. it can recover automatically from any network glitches. This is the overall, best value for Voip services -- period. All other complaining must have a technical problem, which the Voip consumer industry, as a whole, must just deal with. HIGHLY RECOMMEND this service.

UPDATE: 7/29/2009.

Service continues to be excellent. Issues seen during late 2008/early 2009 are history. If you plan to use Tomato or DD-WRT, expect to have to modify some settings to handle a router reboot. I run Tomato and found I had to make modifications to UDP packet timeouts, with the excellent help from the VoipO support team (and help from Wireshark).

Clearly the best service/value combination I have found. Couple things people need to understand. If you need to fax -- get a POTS line from your local, traditional provider for 'basic lifeline services', add a dial-around plan for LD calls. Don't even think you can get by with faxing on Voice over IP service -- if you can, consider yourself lucky. If you can't, and you complain, you are simply a fool. Lastly, make sure you have a clean network at home. I recommended VoipO service to a few people and a couple of them had problems. I personally looked into their problems and found they had packet loss on their local network because of bad cables. Garbage in gets Garbage out.

Original Post:

Very good service for the price level paid. Genuine concern for their customers. Excellent communication by management to customers. Problems are resolved fast when encountered. Excellent call quality.

member for 7.2 years, 182 visits, last login: 48 days ago
updated 185 days ago

Comments:
Bink
Villains... knock off all that evil

join:2006-05-14
Castle Rock, CO
kudos:4

Mobile Device SIP Support

You mentioned this—and I’ve been satisfactorily using VOIPo with the SIP client built into my Android phone for almost two years now.

dfrandin
Premium
join:2002-06-14
Las Vegas, NV
Reviews:
·Virpus.com

Thanks to these reviews...

Based on these reviews, I just signed up with Voipo. Had been with Vonage for several years, but was looking for the ability to blacklist phone numbers, as we have had some problems with some callers. I was VERY pleased with all of the calling features that Voipo has. The number port from Vonage went flawlessly in about 4 days, and the provided Grandstream ATA went right in, replacing the Vonage ATA..
My ONLY concern was upon reading that they "prohibit" connection of their leased ATA to the house phone wiring. Since I had disconnected my wiring at the demarc, and had been using Vonage in this manner with 4 phones in the house, I wanted to clarify this with their support. Turns out the word "prohibit" was a bit strong.. It was clarified that they simply do not support the use of the house wiring.. Other than that, I'm a happy customer..

Review by matthias8 See Profile

  • Location: San Bruno,San Mateo,CA
  • Cost: $6 per month (24 month contract)
Good "call quality, reliability, new VPanel"
Bad "nothing, really"
Overall "it's cheap, and it works."
Web-site:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

It's been a year since I signed up with Voipo. I am using the service with the adapter they provide and a plain old wireless phone. I also use it with a Bria 3 softphone under Windows 8. Either way works fine.

At the time I signed up, I was debating whether to choose Ooma, instead. But Voipo has a few nice features that would have cost more with Ooma (in included 2nd line and 60 minutes of international calls included per month, most importantly). The hurdle was that with Voipo I had to sign up for 2 years in advance. Thinking back, I think that seeing their CEO respond to criticisms on this board (he still does that - amazing!) is what gave me confidence to try them out. Anyway, I am glad I did sign up. The billing has always been correct, the setup has been straight-forward, and the service is reliable. To me, that's what this is about. At a time, where more and more of my calls are done through the cell phone, I just want the landline to be cheap and hassle-free. Voipo is that. I also tested Vonage before signing up with Voipo. Vonage call quality was outstanding. Their customer service is fantastic. But their bill is also 4 times as high.

Since signing up, the Voipo service has also seen some improvements. They have redesigned the account control panel. and it does look much more professional, now. And new (free!) features were introduced: Integration with Nomorobo to ward off unwanted sales calls, for example. And a free iNum phone number to make no-cost international calls with subscribers of other IP phone services.

For me, Voipo just hits the spot.

member for 14.2 years, 37 visits, last login: 186 days ago
updated 188 days ago

Comments:

Review by macaholic See Profile

  • Location: Jackson Heights,Queens,NY
  • Cost: $15 per month (12 month contract)
  • Install: about 5 days
Good "The service itself once setup is solid. quiet on the telemarketer front. unlike timewarner. "
Bad "phone device is not upnp, customer service is off weekend and has email service only"
Overall "would be better with more CS and upnp devices. "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Good so far. Did not do number transfer because somehow my number while at Time Warner became tainted. Lots of marketing. Word to the wise. Make the primary number your cell number and use your new voipo number for the quiet family only knows phone. Works great. Price is total 135 + 50 fee/ 12 .

The 2 year folks pay less for sure but I want to try this out before the full commitment.

Main issue. The Voipo folks send out a non upnp compliant adaptor. This is why if you have a router you MUST read the provided instructions sent with the device (if they print it.. it's for a reason. m-kay? ) and set your router according to that:

1. assign a static ip for the voipo device mac address.
2. forward 5004-65000 UDP bi-directional to that ip address.

If Voipo could figure out how get these babies flashed to be upnp which talks with your router so you don't have to do all the above nonsense yourself. Or they get a supply of upnp phone adaptors for new folks. They would be perfect. Otherwise you need a network geek in the house or be prepared to relinquish control to voipo tech support.

Minor peeve: time for a control panel beautification project. Perhaps an app?

member for 11.5 years, 3950 visits, last login: 23 days ago
updated 190 days ago

Comments:

topgun

join:2011-01-31
Reviews:
·VOIPO
·PHONE POWER

1 edit

That is not enirely true!

Click for full size
You can put the adapter behind the DMZ although I have not had any problems with it just plugging it in and leaving it alone. Or use this software like I do with many clients just to make life easier for then and me. »portforward.com/store/pfconfig.c ··· nfig.cgi

FYI I have talked to the CEO they made they Cpanel the way they did for a reason. Beautiful means more load time, not as straightforward, and ends looks up looking cluttered. JMHO if you want eye candy play Bejeweled?
--
I got the need for speed »bit.ly/topgunparody
macaholic
Premium
join:2003-08-31
Jackson Heights, NY
Reviews:
·VOIPO

Re: That is not enirely true!

dmz is same thing. you still need to put the device on a statiic pre-assigned ip. DMZ to this device is a bit overkill. And using third party software to do the settings... uhm no. That should be provided by the company. Your post makes my other point clear.... for now this service is for geeks only. Other folks will have to muddle through.

get a upnp device.

the website can still be its simplistic self... the left navigation is where some real thought needs to happen. Too much pecking to figure out where things are.
--
"You don't subject minority rights to a referendum." Justice Minister Irwin Cotler of Canada

topgun

join:2011-01-31
Reviews:
·VOIPO
·PHONE POWER

Re: That is not enirely true!

Click for full size
Looks pretty simple to me My friend who is not a techie had it figured out within 10 minutes. To each their own.
--
I got the need for speed »bit.ly/topgunparody
macaholic
Premium
join:2003-08-31
Jackson Heights, NY

Re: That is not enirely true!

"My friend who is not a techie had it figured out within 10 minutes. "

good for them. still a fugly navigation.
--
"You don't subject minority rights to a referendum." Justice Minister Irwin Cotler of Canada

XANAVirus
Premium
join:2012-03-03
Lavalette, WV
Reviews:
·Callcentric

Why are you having to forward so many ports to your ATA?

You should not need to forward any ports at all for VOIPO service to work.
And, you don't need UPNP to make it work, either.

The outbound registration your device makes should be enough to have VOIPO do the NAT hole punching for you.

I don't know what instructions that VOIPO sent you, but those can't possibly be right. If you are making an outbound registration your device should be able to communicate to VOIPO what ephemeral port to use for RTP (and especially the same for incoming calls).

UPNP is a Microsoft invention, and is not meant to be used on the WAN side in place of port forwarding. It is supposed to be for internal network use only because it has no authentication at all.

Have you checked with VOIPO support to see if their ATA supports the STUN protocol (and has a STUN server defined)?

In the absence of session border controllers STUN should provide the requisite NAT help that VoIP needs to connect properly.
I have Callcentric service, and I have never needed to forward ports.

Review by topgun See Profile

  • Location: Plattsburgh,Clinton,NY
  • Cost: $8 per month (24 month contract)
  • Install: about 3 days
Good "Awesome Support Reps, Great Call Quality, CEO invovlment in forums, Price"
Bad "It's not Free :D"
Overall "Solid budget phone service that will fit 99% peeps needs. :)"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·PHONE POWER
Ordered the 2 year promotion on 8-20-14 the adapter arrived from Cali to NY on Sat the 23rd. Talk about fast! My friend Marguerite was having problems with PhonePower. We did everything we could from putting adapter in DMZ, SIP ALG was off, etc. Apparently the route calls take through Fairpoint then over to Cali is horrible? Other people in the forums have experienced the same issues. They were awesome helping as much as they could but I needed to try another VoIP company to help with the process of elimination.

Went over to see Marguerite on Sunday with my friend Mary and brought the HT-702 with me from VoIPo. It was as easy as unplugging 4 cables from the old adapter and plugging 2 of them back into the new adapter along with power from the included adapter. Within a couple of minutes she had dial tone and the rest is history.

Put in for a number port on Monday and got a port date that Wednesday for the following Monday. September 1st (my birthday) came and went but on a positive note her number ported without a hitch sometime in the early morning. Here is the form for anyone that needs it »www.voipo.com/Porting.pdf

Call quality has been awesome and so far no hiccups that either one of us has noticed in reliability. Only thing I would suggest doing ASAP in Device Control is turning down the gain. Most headsets are capable of cranking up the volume loud enough to blow your ears out. By default it is set to Extremely High maybe it is to compensate for all the old ladies using VoIPo? Anyway, I first experienced the static\echo they described when playing back a voice-mail. Went into the Cpanel really quick and nuked it to normal and that was that.

CEO is one of the nicest peeps you would ever want to meet. He offered to help me out of a possible jam without me knowing until he emailed me. Although phone support hours are not as broad as PP their email support is manned 24\7 and is very fast (within hours) to reply.

Both are excellent choices depending on what your needs are. Variety is the spice of life and would encourage anyone who sees this review to compare both of them and make an educated decision based on your needs.



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member for 4.1 years, 610 visits, last login: 59 days ago
updated 192 days ago

Comments:
Henderson

join:2014-09-21
New London, CT

Great call quality

Thank you for sharing this information.

topgun

join:2011-01-31

Re: Great call quality

My pleasure

Review by PCInTech See Profile

  • Location: Massena,Saint Lawrence,NY
  • Cost: $18 per month
  • Install: about 2 days
Good "Full featured, reliable calls, knowledgable staff"
Bad "none yet"
Overall "as good as it gets for a good price"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've been through quite a few providers, and was with my last for 10 years. However, they seemed to be paying less attention to small residential users, like my previous provider of several years as well, so I went shopping for another service that provided equally stable service and similar full features. I came upon VOIPo through recommendations here in the forums. Boy, am I glad I did! Not only am I saving money, but I'm getting an even better service than before. The Grandstream HT702 ATA was shipped immediately, receiving it in just 48 hours, pre-provisioned. All I had to do was plug it into my router and it just worked. But even before I got the ATA, I had a chance to use the FAX service through the personalized control panel to send my number porting paperwork in. I was seriously impressed!

The call quality is better than any landline I've ever had, the second cloned line is a God-send, and everything works as-advertised. Their CEO is an active member of this forum, and one of the nicest guys you'd ever want to do business with. Right now, I'm doing month to month, which is still cheaper than my previous service, but as soon as I have some extra cash, I'm going for the 2 year plan, where you can get the service for under $6.50/mo. everything included! There is no activation or shipping charges, and your order gets immediate attention. GET THIS SERVICE! I've seen 'em come and go, and this one is a keeper!

member for 10.8 years, 4426 visits, last login: a few hours ago
updated 196 days ago

Comments:

Review by dwangel See Profile

  • Location: Milwaukee,Milwaukee,WI
  • Cost: $8 per month (24 month contract)
Good "Great Tech Support, Price and Voice Quality"
Bad "none so far"
Overall "Great Company and Product!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

8.23.2014. Another great year of service. Small hiccups here and there. No big deal. With today's tech, everything has hiccups. Tell me one thing you did not have occasional hiccup on. I-phone? Plenty. internet outage? sure. Car (expensive car)? let's not even go there. Almost 4 years running now. I see Tim Cook is still tirelessly taking care of his customers on this board.

11.21.2013. It's been over three years now. I just thought of checking the reviews and found some unhappy experiences by other VOIPO customers. I thought to present an opposite point of view. For the last three years, I am happy to say my VOIPO service has been in smooth sailing almost all the time. I occasionally had issues with international calls. But after a short exchange with customer service, they were always able to fix it. I am also happy to say the customer service level has not dropped since I joined three years ago.

VOIPO is a perfect service for me. I am like everyone else, have a cell phone, email, Skype, facetime, etc. So I don't use my phone very much. A couple of my friends canceled their land line and carry their mobile phones on their belt clips in the house. It is so inconvenient. I pay VOIPO $8.0 a month and have six wireless phone handsets. I can pick up a phone from just about anywhere in my house. I love the features it offers. My most commonly used ones are blocking unwanted calls and forwarding calls when I travel.

Keep up the great work and great price VOIPO!

5.22.10. It's been four days since I hooked up VOIPo. I had been busy testing it. Calls to the USA works great. Today I placed two International calls. The call to China is crystal clear but very echoy. The other side needed to wait till my echoed voice stop before she could talk. For many people this maybe a problem. For me I can live with it because I use various internet services (such as Skype) to call China and they all echo to some degree. Maybe it is because of the distance. The call to England, however, was excellent. It is almost better than the calls domestically. It was crystal clear and no echo at all. It is like my dad was standing next to me. More update later.

5.17.2010. After 5 years, I finally said good bye to Vonage. I just could not take the ever increasing price any more. It is getting a bit of comical. But company got to make its decisions to stay financially viable. So as a consumer, I got to make my decisions to stay financially viable myself. The decision is VOIPo. My number was officially ported to VOIPo today.

So far my experience has been really good with VOIPo. Received adaptor quickly. Installation was a non-event. Plug in and I had a dial tone. Emailed support regarding number transfer. Answer was prompt. That was refreshing.

I was an early VOIP service adaptor, first as an employee user at Time Warner Cable for 2 years. Then after I left Timer Warner, I signed up with Vonage for 5 years. So far I am pleased with VOIPo. I already recommended to a friend of mine who is currently on Time Warner's triple-play plan. He is thinking about it, waiting to see how I fare with it.

Someone was saying VOIPo's website was un-professional. I think it is just fine. It's got everything I need. The most important thing is making sure phone works. I don't care if it does not have a fancy website.

I read a lot of reviews from here and it made me confident enough to sign up for two years. To repay the debt, I hope my positive review will help another as well.

I will keep updating this as time goes on.

member for 4.8 years, 4 visits, last login: 220 days ago
updated 220 days ago

Comments:

Cristina

@69.127.181.x

Happy with service

I signed on 08/10/2013 for two years. I reboot it twice in all this time. I can't ask for a better deal. I am very happy and highly recommend it. There are people that are always finding something to complain. We all know someone like that.
Give it a try, nothing to lose and a lot to be satisfied.

Review by Leahjennings See Profile

  • Location: Canton,Stark,OH
  • Cost: $7 per month (24 month contract)
Good "Inexpensive phone service"
Bad "Unreliable phone service- substandard equipment"
Overall "A cheap phone that doesn't work isn't saving you any money."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I purchased the 2 years for $149 which after taxes etc. became $165. After several issues we finally got the phone working. Within a few weeks the phone had a dial tone but wouldn't dial out. VOIPO changed the server and it worked for a few weeks again, and then wouldn't dial out or receive calls.

After a few months of no problems I chalked the earlier issues up to just getting everything up and running and decided to take advantage of their "renewal offer for existing customers" where they rewarded their loyal customers by charging them more than new customers. This was 2 years for a total of $185. This should have been a HUGE red flag for me.

4 months ago my adapter wouldn't power on. That's when I found out they wanted me to pay an additional $50 for a new adapter- remember I've paid $350 already. After a few days my adapter seemed to work again.

2 weeks ago my adapter died completely. VOIPO sent a replacement power cord- despite the fact that the power cord wasn't the issue. I have paid for phone service through March 2016 and refuse to give them another penny so my "money saving" phone doesn't function.

This is the quote on the home page of their website "We actually care- It may sound crazy in this day and age, but we care about your experience with our VoIP service and appreciate your business. Really."

Yeah, absolutely. More like- we take your money and don't care if we provide a service, and please pay us more money.

Update 8/2014- After posting my review and contacting the owner of the company- he sent out a new adapter and it's working now.

member for 230 days, 1 visits, last login: 223 days ago
updated 223 days ago

Comments:
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Irvine, CA
kudos:4

Response from VOIPO

Hello,

I'm the owner of VOIPO. Sorry to hear about this bad experience.

Please contact me at tim @ voipo.com with your VOIPO phone number and any ticket numbers for this so I can look into it for you. You shouldn't have been charged for an adapter replacement unless you damaged it.

Please contact me directly so I can review everything and make sure everything is handled appropriately.

I was able to locate your account based on your username here and I have already put a free replacement adapter in our shipping queue to go out today for you.

Please contact me at tim@voipo.com to discuss this further so I can make sure you're all taken care of.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Irvine, CA
kudos:4

Replacement

Hi Leah,

I'm glad we were able to get this resolved for you.

I agree that support should have replaced the adapter without hassle and am going to address that internally to make sure faulty adapters are diagnosed earlier without so much back and forth and hassle. We have to do troubleshooting to make sure an adapter is legitimately bad, but in your situation that could have been determined long before it was. Sorry again for the delay in that.

Thank you again for your business!

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com