dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 213 reviews (159 good) (31 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by PCInTech See Profile

  • Location: Massena,Saint Lawrence,NY
  • Cost: $18 per month
  • Install: about 2 days
Good "Full featured, reliable calls, knowledgable staff"
Bad "none yet"
Overall "as good as it gets for a good price"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've been through quite a few providers, and was with my last for 10 years. However, they seemed to be paying less attention to small residential users, like my previous provider of several years as well, so I went shopping for another service that provided equally stable service and similar full features. I came upon VOIPo through recommendations here in the forums. Boy, am I glad I did! Not only am I saving money, but I'm getting an even better service than before. The Grandstream HT702 ATA was shipped immediately, receiving it in just 48 hours, pre-provisioned. All I had to do was plug it into my router and it just worked. But even before I got the ATA, I had a chance to use the FAX service through the personalized control panel to send my number porting paperwork in. I was seriously impressed!

The call quality is better than any landline I've ever had, the second cloned line is a God-send, and everything works as-advertised. Their CEO is an active member of this forum, and one of the nicest guys you'd ever want to do business with. Right now, I'm doing month to month, which is still cheaper than my previous service, but as soon as I have some extra cash, I'm going for the 2 year plan, where you can get the service for under $6.50/mo. everything included! There is no activation or shipping charges, and your order gets immediate attention. GET THIS SERVICE! I've seen 'em come and go, and this one is a keeper!

member for 10.4 years, 4298 visits, last login: a few hours ago
updated 66 days ago

Comments:

Review by dwangel See Profile

  • Location: Milwaukee,Milwaukee,WI
  • Cost: $8 per month (24 month contract)
Good "Great Tech Support, Price and Voice Quality"
Bad "none so far"
Overall "Great Company and Product!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

8.23.2014. Another great year of service. Small hiccups here and there. No big deal. With today's tech, everything has hiccups. Tell me one thing you did not have occasional hiccup on. I-phone? Plenty. internet outage? sure. Car (expensive car)? let's not even go there. Almost 4 years running now. I see Tim Cook is still tirelessly taking care of his customers on this board.

11.21.2013. It's been over three years now. I just thought of checking the reviews and found some unhappy experiences by other VOIPO customers. I thought to present an opposite point of view. For the last three years, I am happy to say my VOIPO service has been in smooth sailing almost all the time. I occasionally had issues with international calls. But after a short exchange with customer service, they were always able to fix it. I am also happy to say the customer service level has not dropped since I joined three years ago.

VOIPO is a perfect service for me. I am like everyone else, have a cell phone, email, Skype, facetime, etc. So I don't use my phone very much. A couple of my friends canceled their land line and carry their mobile phones on their belt clips in the house. It is so inconvenient. I pay VOIPO $8.0 a month and have six wireless phone handsets. I can pick up a phone from just about anywhere in my house. I love the features it offers. My most commonly used ones are blocking unwanted calls and forwarding calls when I travel.

Keep up the great work and great price VOIPO!

5.22.10. It's been four days since I hooked up VOIPo. I had been busy testing it. Calls to the USA works great. Today I placed two International calls. The call to China is crystal clear but very echoy. The other side needed to wait till my echoed voice stop before she could talk. For many people this maybe a problem. For me I can live with it because I use various internet services (such as Skype) to call China and they all echo to some degree. Maybe it is because of the distance. The call to England, however, was excellent. It is almost better than the calls domestically. It was crystal clear and no echo at all. It is like my dad was standing next to me. More update later.

5.17.2010. After 5 years, I finally said good bye to Vonage. I just could not take the ever increasing price any more. It is getting a bit of comical. But company got to make its decisions to stay financially viable. So as a consumer, I got to make my decisions to stay financially viable myself. The decision is VOIPo. My number was officially ported to VOIPo today.

So far my experience has been really good with VOIPo. Received adaptor quickly. Installation was a non-event. Plug in and I had a dial tone. Emailed support regarding number transfer. Answer was prompt. That was refreshing.

I was an early VOIP service adaptor, first as an employee user at Time Warner Cable for 2 years. Then after I left Timer Warner, I signed up with Vonage for 5 years. So far I am pleased with VOIPo. I already recommended to a friend of mine who is currently on Time Warner's triple-play plan. He is thinking about it, waiting to see how I fare with it.

Someone was saying VOIPo's website was un-professional. I think it is just fine. It's got everything I need. The most important thing is making sure phone works. I don't care if it does not have a fancy website.

I read a lot of reviews from here and it made me confident enough to sign up for two years. To repay the debt, I hope my positive review will help another as well.

I will keep updating this as time goes on.

member for 4.5 years, 4 visits, last login: 90 days ago
updated 90 days ago

Comments:

Cristina

@69.127.181.x

Happy with service

I signed on 08/10/2013 for two years. I reboot it twice in all this time. I can't ask for a better deal. I am very happy and highly recommend it. There are people that are always finding something to complain. We all know someone like that.
Give it a try, nothing to lose and a lot to be satisfied.

Review by Leahjennings See Profile

  • Location: Canton,Stark,OH
  • Cost: $7 per month (24 month contract)
Good "Inexpensive phone service"
Bad "Unreliable phone service- substandard equipment"
Overall "A cheap phone that doesn't work isn't saving you any money."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I purchased the 2 years for $149 which after taxes etc. became $165. After several issues we finally got the phone working. Within a few weeks the phone had a dial tone but wouldn't dial out. VOIPO changed the server and it worked for a few weeks again, and then wouldn't dial out or receive calls.

After a few months of no problems I chalked the earlier issues up to just getting everything up and running and decided to take advantage of their "renewal offer for existing customers" where they rewarded their loyal customers by charging them more than new customers. This was 2 years for a total of $185. This should have been a HUGE red flag for me.

4 months ago my adapter wouldn't power on. That's when I found out they wanted me to pay an additional $50 for a new adapter- remember I've paid $350 already. After a few days my adapter seemed to work again.

2 weeks ago my adapter died completely. VOIPO sent a replacement power cord- despite the fact that the power cord wasn't the issue. I have paid for phone service through March 2016 and refuse to give them another penny so my "money saving" phone doesn't function.

This is the quote on the home page of their website "We actually care- It may sound crazy in this day and age, but we care about your experience with our VoIP service and appreciate your business. Really."

Yeah, absolutely. More like- we take your money and don't care if we provide a service, and please pay us more money.

Update 8/2014- After posting my review and contacting the owner of the company- he sent out a new adapter and it's working now.

member for 100 days, 1 visits, last login: 92 days ago
updated 92 days ago

Comments:
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:3

Response from VOIPO

Hello,

I'm the owner of VOIPO. Sorry to hear about this bad experience.

Please contact me at tim @ voipo.com with your VOIPO phone number and any ticket numbers for this so I can look into it for you. You shouldn't have been charged for an adapter replacement unless you damaged it.

Please contact me directly so I can review everything and make sure everything is handled appropriately.

I was able to locate your account based on your username here and I have already put a free replacement adapter in our shipping queue to go out today for you.

Please contact me at tim@voipo.com to discuss this further so I can make sure you're all taken care of.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:3

Replacement

Hi Leah,

I'm glad we were able to get this resolved for you.

I agree that support should have replaced the adapter without hassle and am going to address that internally to make sure faulty adapters are diagnosed earlier without so much back and forth and hassle. We have to do troubleshooting to make sure an adapter is legitimately bad, but in your situation that could have been determined long before it was. Sorry again for the delay in that.

Thank you again for your business!

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Review by marcusj3000 See Profile

  • Location: Boyce,Rapides,LA
  • Cost: $8 per month (24 month contract)
  • Install: about 4 days
Good "Nice $185.00 price every 2 years, great phone features"
Bad "Too early to tell"
Overall "Great price, company, and service. "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

10 July 2014

Order service after giving up on Lingo my other VOIP provider. What I get in return is better service, vastly lower price, lower international rates, better tech support and more phone features than I can use. It pays to do your research and if your current provider can't do the job well, get a better one. The nomorobo feature is great and the service can do just about anything.

member for 11.4 years, 1490 visits, last login: 82 days ago
lodged 114 days ago

Comments:

Review by Pufferty See Profile

  • Location: Gaithersburg,Montgomery,MD
  • Cost: $7 per month (12 month contract)
  • Install: about 1 days
Good "Excellent Call Quality, Excellent Control Panel, Accessible Owner"
Bad "Limitation on International Calling for Those who Bring Their Own Device"
Overall "Excellent VoIP Provider with a Personal Touch"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

7/22/2014 (Dated as I plan this to be an ongoing review):

As an owner of an Obi, I was saddened to hear of the anticipated demise of XMPP and the phenomenal Google Voice arrangement that we've enjoyed for a few years. At first I decided to make use of one of the "Approved Service Providers" with whom Obihai has teamed up to provide some continuity ("Old Provider" for the sake of this review). However, it quickly became clear that the cut-rate price meant that I'd be getting cut-rate quality. A little after three weeks into service with Old Povider, I promptly cancelled and got my money back as I was within the refund period.

Before doing so, however, I looked for a place to land (and into which to port my number that I had foolishly ported over too quickly to Old Provider). VoIPo stood out to me, as I had found its owner - VoIPoTim - active in the forums and with a very professional and courteous demeanor. After having to deal with a slew of pleasant-though-unhelpful customer service reps at Old Provider, I found Tim's visibility appealing. I sent him a PM and asked a few questions to get a sense of his business (was it new? what did they have to offer? how helpful was Tim when asked a bunch of questions?). I was pleasantly surprised to find Tim to be incredibly responsive and patient and VoIPo's control panel - which he kindly allowed me to see via a demo account - to be far and away cleaner and more polished than the one at Old Provider. VoIPo provides all the standard features, including call forwarding, call whitelisting/blacklisting, call-routing and the like, as well as more unique features like full integration with NoMoRobo (to my knowledge, the only VoIP provider with such direct integration), extensive telemarketer blocking, and iNum number assignment.

I've now been with VoIPo for 2 weeks and it has been a perfect experience so far. I've tweaked myself to how I want it, and did not need to consult any FAQ or userguides to do so, as the Control Panel is easy-to-understand and designed to have concise and clear instructions posted next to all functionality. Call quality has been markedly better than at Old Provider (in fact, I was blessed to have witnessed repeated service interruptions at Old Provider immediately after signing up, as it enabled me to get out before I'd lose my refund and to learn that such problems were part of a pattern with them over the past few months). I did have a few questions, which I directed to Tim and which he quickly answered without ever once suggesting that it was inappropriate of me to seek his help and not reach out to tech support instead.

The only "Bad" I can think of, and which I think is more a result of fraud prevention than an effort to limit functionality for users, is that if one is "bringing your own device" (or "BYOD") to VoIPo instead of using an adapter they provide, then one is prohibited from calling any other countries than those appearing on a list. Countries that don't appear on this list are apparently excluded due to the high level of fraud and abuse that exists with calling access to these countries and I suspect that only those with VoIPo-provided adapters are allowed unrestricted access to all countries because VoIPo is able to have more control over the provisioning of these devices. I asked Tim whether a concession could be made with respect to one country (which is the only international calls I'd ever be making) and was told that an exception could not be made. This is not a problem for me as I was able to set up additional pay-as-you-go service on my Obi from another provider (CallWithUs) and ultimately, prefer this arrangement as the rates are more competitive than those provided by VoIPo anyway.

All in all, I am completely satisfied with VoIPo and, more importantly, know that if that ever changes, I will have access to a responsive and involved owner, Tim. That, to me, is the key reason for going with VoIPo.

member for 136 days, 132 visits, last login: 2 days ago
updated 121 days ago

Comments:
thunder15

join:2008-01-18
Chicago, IL

good leadership = good company and service

I would have to say that Tim is very professional. I am not surprised that the company is in a good position since it has good leadership. I would work with him anytime.

I hope your service and relationship with this company continue to be good one.

Review by digger16309 See Profile

  • Location: Raynham,Bristol,MA
  • Cost: $8 per month (24 month contract)
  • Install: about 4 days
Good "Never feel like I might not have a dial tone when I pick up the phone"
Overall "I just realized I've had them for 6 years!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

5/27/14: Just happened back here and forgot I did a review six years ago. I have re-upped with them three times since my last review. I'm paid through 2016. Just solid in every way the past six years.
____________________________________________________________________________________________________________________

11/14/08: I had an issue with my ATA not behaving. I received excellent support including overnighting me 2 different replacement ATA's which I ended up not needing. I was never told to put the ATA in the DMZ (amen to that). Still feeling great about my choice to sign-up with them.

---------------------------------------------------------------------------------- ---------------------------------------

10/20/08: I got an equipment upgrade to the Granstream 502 ATA which does pass through the MWI indicator to my Panasonic phones. That was my only issue thus far and it was solved.

---------------------------------------------------------------------------------- ---------------------------------------

10/4/08: I was not part of the Beta, but I became a subscriber/user post-Beta, pre-launch. Because of this, the fees (e911, USF, and whatever else) were waived for the first 6 months.

My number ported flawlessly. I forwarded calls to a temporary virtual number until the porting, which worked OK, then I deleted the virtual number.

Communication is exceptional. Upon signing up, I think I received 3 or 4 different e-mails from them with various information.

The ATA is a Grandstream and it is basically plug n play. I have not accessed any of the settings, nor have I needed VOIPo to make any changes.

The MWI (Message Waiting Indicator) on this specific Grandstream ATA does not pass through to Panasonic Dect 6.0 phones. This is a minor issue, one that I hope is fixed in the next firmware update.

I gave the web site a 4 only because at present, pre-launch, there is little to no documentation so some things you have to figure out on your own, though the majority of it is intuitive if you have had Voip with another carrier.

Call quality has been excellent.

When I make calls, the line actually rings

There is never any dead air when I make a call.

No outages thus far.

Tech support is very fast. Of course, they don't have many subscribers at present, so I'm interested to see what happens at launch.

After 6 weeks, so far so good. I recommend VOIPo to anyone looking for Voip that works out of the box and does not require constant server shuffling, outages, constant problems with upstream providers, router issues, or "the customer is always wrong customer service".


member for 7.4 years, 128 visits, last login: 177 days ago
updated 177 days ago

Comments:

F R Ross

@162.204.168.x

VOIPo Service

I have now had VOIPO service for 3 years and have never had any real problem. The call quality is usually excellent, and if it is not, it is usually the service on the "other end", which has problems. I talk to my kids all over the country, sometimes several times a day, and never worry about what it will cost or if I can get through. I am so happy with the service I just renewed for 2 more years, and I wasn't even due to renew until August (2014). When the wife and I see our local cable provider offering a voip service with free calls in the Local Area only for $ 45 per month, we just laugh. AT&T keeps offering us $ 150 to sign up for their phone. Ha Ha. I told them to take a hike 5 years ago when they took over our local area land-line service and wanted to up our charges (without long distance) to $ 70 a month. Now, I strongly feel the term "long distance charges" should be dropped from the language.

Review by zerco See Profile

  • Location: The Colony,Denton,TX
  • Cost: $6 per month (24 month contract)
  • Install: about 3 days
Good "smoking"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
I have had VOIPo for 5 years. These guys are great, support is a little bare bones, but they got back to me the same day both times I needed something. Yeah 5 years, 2 issues. I contacted them in 2009 during setup and recently as the Linksys adapter died. The shipped a new one free of charge the same day. Call quality is exceptional and this thing just works.

member for 183 days, 1 visits, last login: 153 days ago
lodged 183 days ago

Comments:






Review by N9MD See Profile

  • Location: Boca Raton,Palm Beach,FL
  • Cost: $8 per month (12 month contract)
  • Install: about 1 days
Good "Set it and forget it"
Bad "Nada, niente, nichts, rien, nil"
Overall "Plug it in and forget it"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·Callcentric
·CIKTEL Telecom
April 12, 2014 ---

We are using VOIPo's service as our main residence number in our Boca Raton home. We have not had any recent problems or glitches ... no need to contact their excellent customer support folks for quite some time. The improved website as well as the excellent feature set, including faxing and SMS, are are serving us well.

Frankly, my wife no longer thinks of our VoIP setup (including a second backup line with another excellent provider) as one of my usual 'follies'.

======================================================
July 9, 2013 ---

VOIPo continues to perform brilliantly. The recent changes to their website have made negotiating the site child's play. The addition of SMS texting, allowing the outgoing CallerID for any given text to show any of the account's DIDs (in most cases), even fax DIDs, is greatly appreciated ... given the uses I have for texting. My recent contact with customer service to request info on linking my iPhone's BRIA app to my VOIPo account resulted in a quick, helpful and accurate response.

======================================================
November 15, 2012 ---

I've deleted my prior comments, begun in 2008 after a period as an alpha-tester and subsequently a beta tester.  Because the past is the past. it is more appropriate at this juncture for me to report my current views about VOIPo.

Over the last 4+ years, I have updated my reviews every 6 months or so.  My prior comments chronicled the initial development stages and steady improvement in the areas of quality, reliability, service and support.  For the longest time, my only reservations concerned the website appearance and functionality. But now, with the website "up spiff", I have nothing left to complain about.

For those who want a provider-provided pre-set ATA (adapter) ... no need to fiddle with the technical aspects of setting up the adapter ... and a fixed annual cost with no surprises ... VOIPo fits the bill nicely.

member for 9.1 years, 3491 visits, last login: a few hours ago
updated 223 days ago

Comments:
Bink
Villains... knock off all that evil

join:2006-05-14
Castle Rock, CO
kudos:4

"Almost unlimited"

What do you mean by "almost unlimited?" What's the limit?

N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom

Re: "Almost unlimited"

There has been lots of discussion and dialogue and debate over the years ... in the BBR Forums ... relating to the use of the term "unlimited" in the marketing of VoIP services. This term would seem to indicate that there are no set limits (caps) on outgoing and/or incoming calls with non-PAYG (non-Pay-As-You-Go) accounts ... i.e., accounts with fixed monthly or annual fees.

It has become a standing "joke" at this point that just about every provider that advertises "unlimited calling" actually does have a limit applied to monthly minutes usage.  With some providers, a specific cap on usage is mentioned (buried) in their Terms of Service (TOS) while others have a secret cap that is only discovered when the end user surpasses that value and is billed for overages or involuntarily upgraded to a more expensive business account.

Thus, the expression "almost unlimited" represents a sarcastic/cynical interpretation by many seasoned posters in the VoIP Forum.

Review by dlarkin_dc See Profile

  • Location: Alexandria,Fairfax,VA
  • Cost: $9 per month (12 month contract)
  • Install: about 5 days
Good "Responsive customer service, great price, great features."
Bad "None for a year now (see review)"
Overall "Amazing value, getting more reliable all time."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Cox HSI
Update 3/23/14

I know it's been available for a while but I've just started using the newly user control panel for VOIPo. The control panel, or VPanel, in VOIPo-speak allows you to log in online and manage the features and review your account. A feature rich service like VOIPo's makes for complex account management! The revised VPanel is huge improvement, simple to find what you're looking for and with plain English description of options and features when needed. Nice one VOIPo!

Otherwise...
No glitches or hiccups in the service since the last review and the call quality is always great.
I did contact support with one technical question (an ugly hardcore low-level puzzler) and they got back to me quick and with the correct info.

These guys'n'gals are clearly knocking the ball out of the park for VOIP service.

Update 10/6/2013

It's been a year? No way!

Well I have no update to report. No issues. Working fine without a hitch for a year now.

I'm still get great responses (timely and intelligent, techie/nerdy as needed) when I ask for a clarification on a services/features.

I realize now that VOIPo have changed how I see telephone service since I dropped Verizon years ago. Despite the bumps along the way.

The ratings have been upped to reflect the reliable service and solid support.

Update 12/2013

Woah! Sorry, an update is so overdue!

A serious tech issues came back in November 2012, sometimes incoming calls were immediately directed to voicemail. VOIPo worked with me and in late November updated the firmware. Since then there's been no instance of anything not working correctly.

I've update the ratings to reflect the new reliability and the support.

Update 9/21/2012

Ahhh, I'm getting so burned out on these technical issues!

Since the update to the FW I've been getting partial breakdowns every few weeks. What happens is the VOIPo servers loose the registration of my internet/phone adapter. I'm left with a dial tone and can dial out but all incoming calls go straight to VOIPo voicemail.

VOIPo have asked me to take the adapter off UPS in case dirty UPS power is causing the problem. I have plugged it into the outlet direct but the issue reccurs. My UPS logs show the power has been clean and my modem shows the ISP connection has been stable during these "events."

On their part VOIPo have been responsive to support tickets, though the responses are getting more and more terse. In response to the current issue they have changed a value in the adapter firmware that will make the adapter more tolerant of server connectivity fluctuations. Time will tell if that resolves this latest issue.

With so many good reviews of VOIPo I suspect some of these problems are ISP related, so it's not a wholely bad reflection on VOIPo... but it's just one issue after another!

Another update coming in a month, or sooner.

Update 8/9/2012

After raising another support ticket for one-sided calls (even with modem before router) VOIPo support flashed a new firmware in my phone adapter. Since then, a few weeks ago, it's been working flawlessly.

Let's hope this sticks.

Update 7/3/2012

Well , not much has changed. We're still getting one-sided calls happening. Sometimes the rate of this peaks to well over over half the calls, but usually stays lower, about 1/4th of all calls. I've also had disconnects if I'm using the mute on my phone.

Despite the perfect pricing plan that VOIPo has for my usage pattern, the service just hasn't been reliable enough to keep. I can't tell if the issue is with Cox (my ISP) or the ATA hardware, or VOIPo's service/servers but I do know VOIPo service, as responsive as it is, hasn't resolved or pin-pointed the problem.

VOIPo has fantastic plans, pricing, and features, but it just ain't reliable enough. I am shopping around now for alternatives.

Updated 1/17/12

Sorry, this is so overdue!

Been having some issues, like others in these reviews, about calls not connecting and one sided calls. This has been going on for months.

VOIPo support has been responsive to every ticket. I've been put on different VOIPo servers, had two ATA devices, ran diagnostic internet performance tests, moved devices on my LAN, setup porting/routing on my router, had call routes provisioned, traffic switched to just VOIPo servers...

But, I'm still getting call connection issues.

This may not be VOIPo's fault, there is still my Surfboard, Cox Communications ISP, and the Internet at large in the mix.

I will update again... soon.

_______________________________________________________

Had VOIPo for a year now, just renewed for another year.

Well, there's not much to say really. It works, it's reliable if your ISP, modem and router are reliable. (I'll qualify that later.)

They provide a telephone adapter, it goes after the modem/router and you plug the phone line right in, standard phone jack... and off you go.

The package I find suits me best is the 1year, it includes 60mins/month international landline calls, never any charge to any number in the US.

The fax line was additional $25/year, it works using document upload/e-mail and it works great.

Voice mail can be received in e-mail as well as accessed via the phone handset.

The online account management is great, easy to use and all the features are there. And there are tons of features there.

The support is mind-bendingly fast, informative and humane. The best I have ever, ever, experienced.

I have had infrequent trouble with my router that caused the VOIPo service to be unstable,... BUT it was 100% all in my router, not VOIPo.

Porting my old POTS number was messy because Verizon & MCI were pointing fingers at each other. Once I got them sorted out VOIPo porting was fast and easy.

If I had more then two thumbs they'd all be, "Way up!" for VOIPo.

member for 5.2 years, 154 visits, last login: 48 days ago
updated 243 days ago

Comments:

djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO

I'm having one sided call problems with VOIPo too

I'm pretty certain my equipment isn't at fault (I've changed ISPs/routers and the problem followed). I created a support ticket, they supposedly switched networks that I'm on, but no difference.

It's so hit and miss. At least if it were consistent I'd be more easily able to get tech support to fix it. Some days I can make lots of calls without any trouble, other days I have to resort to my cell phone.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.
rnikischer

join:2002-12-28
Ottawa, IL

Having Difficulties Also

I'm really disappointed with the service. It has become unreliable. I experience the same trouble as everyone else. I have no complaints with tech support. They are responsive. I have followed their instructions for port forwarding but the intermittent problems still exist. Problems started to surface about 6 months ago. Some days I may only get 50% of the incoming calls, the rest of the time the callers - as well as on my end, will get dead air after picking up the phone when it rings. The other regular problem is calls routing to the failover number for no apparent reason. We can't all be crazy. It has to be their service. Prior to Voipo I was with Vonage and had maybe 3 service issues in 4 years. I am running out my 2 year pre-paid plan and if there is no improvement I will regrettably go elsewhere.
ke4pym
Premium
join:2004-07-24
Charlotte, NC
Reviews:
·Northland Cable ..
·Time Warner Cable
·ooma
·VOIPO
·Verizon Broadban..

Your firewall

is the problem.

I had this problem too and had to spend quite some time getting my FW and NAT rules correct. You've got to port forward most of the UDP ports directly to your adapter.

Want to really rule out your FW? Put the adapter directly on your cable modem for a few hours and see how it goes.

Once my logs were showing clean on no port blocking the one sided calling thing went away on non-in-network calls.

In-network calls were another story.

dlarkin_dc

join:2009-08-24
Alexandria, VA
Reviews:
·VOIPO
·Cox HSI

Re: Your firewall

Yep, tried all those. Different routers, port forwarding and putting the ATA after modem-before router. No difference. Plus, VOIPo have put me on different servers, updated my ATA firmware and swapped out ATAs. Still no difference.

Apart from Cox as my ISP with a SB6120 modem everything has been changed up and tried!

But tell me...
What logs are you referring to that showed no port blocking? Where was your port blocking occuring?
What is the other story about In-network calls?

TIA!
--
Cox Preferred HSI 12/5~SB6120~Grandstrem HT502~FVS318G~WAP54G
OTA (...and proud of it!)
VOIPo
maugott

join:2006-01-27
Sunnyvale, CA

port forwarding did not solve no-ring problem

when outgoing no-ring became a problem, VOIPo support talked me through port forwarding for my 2wire router/modem. It took under 10 minutes. Now, a few weeks later, the problem is back. Also, dialing my VM gets me a busy signal [VM emails arrive, though].

power cycling the Voipo adapter usually makes things work, but not for long. My AT&T uverse internet connection seems solid when I browse the web.

I sent another email to support after hours today.

Ultimately, reliability is more important than saving $$.
AT&T uverse voice was overpriced but reliable
maugott

join:2006-01-27
Sunnyvale, CA

Re: port forwarding did not solve no-ring problem

As usual a VOIPo technician responded promptly to my email and said "I have changed the command ports your adapter is using along with updating the server your adapter connects to in order to fix the busy signal issues. Please power cycle the adapter for these changes to take affect."

I power cycled and VM now works fine.

dlarkin_dc

join:2009-08-24
Alexandria, VA

Re: port forwarding did not solve no-ring problem

That's a laugh! (and I did)

The same old routine... it gets tired after a couple of years.

Hope it sticks this time!
maugott

join:2006-01-27
Sunnyvale, CA

Re: port forwarding did not solve no-ring problem

It's been 3 weeks since the fix and all works well.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

The biggest problem

I biggest problem I ever had with a VOIP phone is the uplink.
1 Mbps is barely enough to support it most of the time. 2 Mbps is much better.

I firmly believe the VOIP phones work much better in large cities than it does in rural America where the Internet is not nearly as dependable.

A engineer friend in Dallas had a 3 year pre paid contract with VoipO.When it started the same problems you talk about he disconnected. Now he is using Straight Talk for home. There are some volume issue but it works.

I had Vonage. It was okay until their equipment failed 9 months into the contract. For 90 days I had a wannabe phone. It wasn't until I quit they offered to replace it. I gave them a scathing review that is now missing. .
--
Mac: No windows, No Gates, Apple inside

dlarkin_dc

join:2009-08-24
Alexandria, VA
Reviews:
·VOIPO
·Cox HSI

Re: The biggest problem

1 MBPS could be enough, but if it's not stable then, yeah there's nothing you can do. The location of these service providers servers can be critical, and can directly affect stable connection speeds. I have used VOIPo's east and central servers and never had a bandwidth or jitter problem with either.

The issues I got have always been some systemic technical glitch that got fixed, eventually.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State

Re: The biggest problem

The only time my provider cares is when I mention my Commerce Commission. Otherwise they hope I will die or blow away.
--
Mac: No windows, No Gates, Apple inside

Review by piggygirl See Profile

  • Location: New York,New York,NY
  • Cost: $9 per month (12 month contract)
  • Install: about 5 days
Good "Very good service as usual"
Bad "None so far"
Overall "Nothing to really complain about--still"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Updated: 02/24/2014
Great service since 2008
------------------------------------
Updated: 01/28/2013
Still no complaints
Phone rings when it's supposed to
Calls still clear.
-----------------------------------
Update: 06/10/2012
Had them since 2008
No complaints. Calls are clear. No dropped calls.
No reason to contact customer service.
I think my favorite option is the filtering. The only way to deal with telemarketers.
The amount of money saved over Verizon land line has been the major plus.
Keep up the good work.
---------------------------------------
Update: 12/22/2011
Had them for about 3 years now.
No complaints. Calls are clear.
No reason to contact customer service.
It just works.

---------------------------------------------------------------------------------- ---
Update: 08/09/2011
Still having excellent service
Still nothing to complain about

-----------------------------
Update: 12/11/2010
Excellent service.
Nothing to complain about.
Great promotion prices

--------------------------
Update 02/14/2010
I have nothing to complain about.
It just works..
--------

Update 10/19/2009
Very stable.
Clear audio.
Very little contact with customer service.
--------

Update 04/11/2009

Since the replacement of the Grandstream, dropped registrations are a ghost of the past.

I realized I could get 1 free virtual number, which I happily now give to the credit card companies.

Customer service has been very responsive.

Keep up the good work!!

================================================

Update 03/16/2009

Had the Grandstream which kept dropping registrations which Voipo replaced with the PAP2T.

Since then, no dropped registrations, audio has been clear both directions.

There was a problem which Voipo diagnosed and reacted quickly to it.

=============================
I've been with VOIPo for about 2 months now.
Sound is very clear.
I've had a few tickets that were dealt with quickly.
Simultaneous ring is a nice new feature.

Keep up the good work!

member for 7.8 years, 203 visits, last login: 83 days ago
updated 270 days ago

Comments: