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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 212 reviews (160 good) (29 bad)
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Review by Leahjennings See Profile

  • Location: Canton,Stark,OH
  • Cost: $7 per month (24 month contract)
Good "Inexpensive phone service"
Bad "Unreliable phone service- substandard equipment"
Overall "A cheap phone that doesn't work isn't saving you any money."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I purchased the 2 years for $149 which after taxes etc. became $165. After several issues we finally got the phone working. Within a few weeks the phone had a dial tone but wouldn't dial out. VOIPO changed the server and it worked for a few weeks again, and then wouldn't dial out or receive calls.

After a few months of no problems I chalked the earlier issues up to just getting everything up and running and decided to take advantage of their "renewal offer for existing customers" where they rewarded their loyal customers by charging them more than new customers. This was 2 years for a total of $185. This should have been a HUGE red flag for me.

4 months ago my adapter wouldn't power on. That's when I found out they wanted me to pay an additional $50 for a new adapter- remember I've paid $350 already. After a few days my adapter seemed to work again.

2 weeks ago my adapter died completely. VOIPO sent a replacement power cord- despite the fact that the power cord wasn't the issue. I have paid for phone service through March 2016 and refuse to give them another penny so my "money saving" phone doesn't function.

This is the quote on the home page of their website "We actually care- It may sound crazy in this day and age, but we care about your experience with our VoIP service and appreciate your business. Really."

Yeah, absolutely. More like- we take your money and don't care if we provide a service, and please pay us more money.

Update 8/2014- After posting my review and contacting the owner of the company- he sent out a new adapter and it's working now.

member for 69 days, 1 visits, last login: 62 days ago
updated 62 days ago

Comments:
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:3

Response from VOIPO

Hello,

I'm the owner of VOIPO. Sorry to hear about this bad experience.

Please contact me at tim @ voipo.com with your VOIPO phone number and any ticket numbers for this so I can look into it for you. You shouldn't have been charged for an adapter replacement unless you damaged it.

Please contact me directly so I can review everything and make sure everything is handled appropriately.

I was able to locate your account based on your username here and I have already put a free replacement adapter in our shipping queue to go out today for you.

Please contact me at tim@voipo.com to discuss this further so I can make sure you're all taken care of.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:3

Replacement

Hi Leah,

I'm glad we were able to get this resolved for you.

I agree that support should have replaced the adapter without hassle and am going to address that internally to make sure faulty adapters are diagnosed earlier without so much back and forth and hassle. We have to do troubleshooting to make sure an adapter is legitimately bad, but in your situation that could have been determined long before it was. Sorry again for the delay in that.

Thank you again for your business!

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Review by Red Hazard See Profile

  • Location: O Fallon,Saint Clair,IL
  • Cost: $8 per month (48 month contract)
  • Install: about 3 days
Good "Price and Reliability"
Bad "VOIPo ATA does not support home wiring per support. BYOD customers must 1st use VOIPo ATA. "
Overall "YMMV"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update 7/12/2014: Service still remains stable but there was an ~8 min disruption since my last update. Having another account with PhonePower for 3 months now and being familiar with their web-site, I am going to raise the VOIPo web-site rating from 50 to 75 as I find it superior to PP's but think it's a bit busy.

_____________________________________________________

Update 06/02/2014: Service still remains stable. I'll probably be recommending to our local American Legion Post to switch their business POTS line ($100/month) to VOIPo. The money saved will pay for the internet service and a bonus of WIFI to increase business.

_____________________________________________________

Update 11/28/2013: Service still remains stable. I'm downgrading the "Ease of Installation" to mediocre due to 2 issues I discovered after switching to the OBi202 using the OBI-VOIPo pre-configured installation wizard. 1. The registration renewal interval was 60 seconds and not the standard 3600 (1 hour) interval (BTW VOIPo's ATA was 3600) and I did not want to add more bloating toward my internet cap. I had to get help changing to 3600 and the directions are now in the DSLreports VOIP Tech Chat Forum (search: OBIHAI Registration Interval with VOIPo). 2. The voice mail stutter tone notification was defaulted to disable with the installation wizard even though VOIPo provided ATAs have it enabled (at least mine, an HT502, did). It took me a while to figure out how to enable it with the OBi202. I posted directions on the VOIPo site in the Home & Home Office VoIP forum, but regrettably all my posts were subsequently expunged, presumably unintentionally. So you'll have to figure that one out though its not difficult.

_____________________________________________________

Update 08/29/2013: Service still remains reliable. I recently upgraded to a BYOD OBi202 due to sporadic OSD of CID/CNAM info from a DirecTV HR24 STB. It now displays consistently probably due to the 1 ampere power supply as compared to the HT502/702's 0.5 ampere power supplies. This was the only issue I had with the HT-702 used for the past ~9 months. Also the OBI installation went very smooth using the OBI-VOIPo pre-configured installation wizard and took only a few mins. Accordingly the Ease of Installation rating has been upgraded.

_____________________________________________________

Update 12/02/2012: I was able to register my BYOD ATA after determing that the DIR-655 B1 router, after F/W 2.07 and 2.10 updates and maybe 2.01, mandates that ALG SIP be ENABLED in order to register in the BYOD configuration. I verified this with a Grand Stream HT502 and HT702.

_____________________________________________________

Update 11/15/2012: Service has been very stable. If I had to make a SWAG, I would guess that the previous reported problems had something to with asymetrical registration that now is no longer an issue. However Voipo support indicated that I needed t purchase another ATA which was wrong, but I must admit that I also thought the ATA was faulty (though I knew it was not my CAT 5e wiring causing that "issue"). O/A 10/13/2012 I updated the firmware of the DIR-655 from version 2.00 to 2.07 and I think that increased the reliability as occasionally numbers had to be re-dialed and that is no longer a problem. Accordingly, the reliability rating has been changed to max.

______________________________________________________

Update 10/2/2012: I give up. The VOIPo HT-502 is now working properly and is in it's initial physical/electrical configuration. Since the service is working properly and has been recently reasonably reliable, I am upgrading my review to reflect this fact for the past 2-3 weeks. Also the comments from Tim indicated that they do support BYOD (at least the same ATAs they issue) required my BYOD non-support comment to be removed. (Their site needs to be upgraded regarding BYOD IMO). I have ordered a phone line compatible multimeter for checking the ringing current, currently in the mail, and will take measurements if the ringing problem returns. FWIW, the ATA is powered by an APC HS-500 UPS.

______________________________________________

Update 09/12/2012: This morning my 2-line desk phone rang on FXS 2 while FXS 1 was on-hook. I checked VOIPo VPanel and noted under Devices that only FXS 2 was registered which I fixed with an ATA reboot. With both ports registered, I then verified incoming calls would ring on FXS 1 first and then left it off-hook to see if FXS 2 would ring. It did, but still has the weak ringing current symptom. This definitely has to be a VOIPo HT-502 issue. Why was the FXS 2 ringing current OK when FXS 1 was not registered? I dread contacting VOIPo support after their "home wiring causing the ringing problem" diagnosis.

_______________________________________________________

Update 09/10/2012: This is bizarre. The VOIPo HT-502 now rings on FXS 1 as it should (good ringing current and rings first when both lines on-hook). However, if FXS 1 is off-hook, FXS 2 attempts to ring but ringing current is too weak to even ring a single phone with a REN of 0.1. This is vice versa from the problem that initially occurred (I use the USOC color code for Cat5 and FXS 1 port is back on the blue pair). This does however prove once again that my home wiring is not causing the ringing issue. With my bad experience using VOIPo support, I am reluctant to try again and need to make sure the problem does not reverse again because my base station phone has several wireless phones throughout the house that are primary usage and currently on FXS 1.

___________________________________________________________

Update 8/28/2012: Attempted to use my own device (PAP2T this time) with the same results as my HT-502. Incoming calls work fine on both lines but outgoing calls more often than not result in a fast busy. When I look at the simple instructions of other VOIP providers that encourage or require BYODs, the setup looks simple. However, there must be some tricky BYOD settings that VOIPo requires and I don't know the secret handshake. So I am back using VOIPo's ATA with line 1 still having ringing problems.

___________________________________________________________

Update 8/19/2012: Essentially no change. I attempted using my own HT-502 and incoming calls rang fine on both lines. However, outbound calls consistently received a fast busy. I have something incorrect in the advanced settings and am unable to find help on the internet. I am back using VOIPo's ATA with line 1 still having ringing problems.

_________________________________________________________

Update 8/2/2012: No change. I probably will go the BYOD route if I can find some known good settings for VOIPo service on the internet for my owned HT-502 and empirically prove that my home wiring did not cause any problems. Since I no longer have an operable cloned second line, I am knocking off another point for value.

________________________________________________________

After 6 months, Line 1 of HT502 stopped working and calls started coming in on Line 2. Determined Line 1 had weak ringing current. Went to VOIPo chat for help. Advised that my house is wired with Cat5e and uses a DMT-16 Telephone Distribution Module. Was told by VOIPO that I HAD TO CONNECT MY PHONE DIRECTLY TO THE ATA. VOIPo tech said they DO NOT support home wiring. They claimed my home wiring degraded their used HT502 and wanted $50 to send me another one. I have 3 phones connected with a total REN of 0.3. If I had connected a single dial phone (REN 1.0) directly to their ATA, meeting VOIPO installation requirements, the load would be more than 3X than what I have now. Saying my home wiring degraded their used ATA does not support the common sense test.

Currently I am using HT502 Line 2, which behaves like Line 1 did previously, and have Line 1 disconnected as I do not want to spend $50 to replace their defective, used ATA. How do I know the next one would not also malfunction before my contract expires and get stuck with another $50 charge 2 or 3 times more if history is an indicator? Also, the HT502 supports a REN up to 3.0 which indicates that it is designed to support a number of extensions thus requiring home wiring with a bridging arrangement. Further, on the Grandstream internet site, in the HT502 user manual on page 11 of 50, Figure 2, it SHOWS 3 PHONES CONNECTED TO LINE 1 AND ANOTHER 3 ON LINE 2 JUST LIKE MY CONFIGURATION!! That's the final commentary on VOIPo policy and tech support.

member for 2.2 years, 92 visits, last login: a few hours ago
updated 62 days ago

Comments:

trommel

@verizon.net

Great Choice

I just switched from another "voice over" provider to Voipo and was amazed at how easy the set up was. Voice quality is excellent and I think the calls go through faster...no echoes and no dropped calls...What more could you ask for?
I did have one minor glitch with the # of ports on the voice modem but they took care of that right away so I can actually call them the friendly phone company just as they describe themselves.
I signed up for the two year package for a total of $165, including all fees and taxes for both years, unlike my other provider who hit me up with additional fees and taxes at the start of the second year.
Of course only time will tell but I have a really good feeling about my switch to Voipo!
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:3

VOIPo

I'm the owner of VOIPo and have seen your review in several places. Sorry to hear that you are frustrated with our service.

As you've stated, our support team determined that the device was damaged by house wiring and should be replaced.

We offer free replacements for devices that fail, but unfortunately we are not able to offer free replacements for devices that are damaged due to something like household wiring.

Since the device was damaged due to household wiring and this is not covered by our replacement policy, we offered a replacement device for $49.95 which you declined.

I do understand that you feel we should replace the device for free, but unfortunately we're not able to do that since it would not have been damaged if it had not been connected to household wiring.

At this time based upon the information that I have, it seems that everything has been handled in accordance with our policies and support handled all of your issues appropriately.

I notice you keep updating this review quite often (many times without any changes) so I'm not sure if this is being done to draw attention to it or if you have other issues with VOIPo that makes you frustrated with our company. If you would like to move your service to another provider, I can certainly make sure you get a full prorated refund since it seems like you have an unusual amount of frustration here.

As a gesture of goodwill, I would be willing to issue a replacement at our cost to meet you in the middle if that is something you are interested in. We could also provision any Grandstream ATA that you have if you'd like to purchase your own elsewhere.

If there is something I am missing or something that wasn't handled properly and in accordance with our policies, feel free to e-mail me directly at tim @ voipo.com and I'll be happy to look into it for you and get things resolved. Similarly if you'd like to take up my offer to provision a third-party device or buy one at our cost, just send me an e-mail.

Best Regards,

Timothy Dick
Founder/CEO
VOIPo.com

Red Hazard
Premium
join:2012-07-21
O Fallon, IL
Reviews:
·VOIPO

Re: VOIPo

With the detailed symptoms I have reported, I do not understand how anyone can conclude my Cat5e home wiring is causing the problems I am having with your HT-502. I also note that most customers use their home wiring, according to my research, without problems. My updates show the different configurations I have tried and the changing symptoms I have incurred. There is only one update that only indicated "no change" AND in that, I indicated troubles finding the required advanced settings for MY BYOD HT-502. I therefore don't understand the comment about updates being "many times without any changes".

What I do not understand is why when problems started initially, port 1 would not ring properly and now it does and port 2 now has the problems port 1 had (weak ringing current symptom). They were on the same blue pair when they "failed" and port 1 is now working properly on that same cable pair. This does not indicate a hardware electrical issue to me. I am going to experiment more with different phones directly connected to your HT-502 before I take you up on your offer to let me use my HT-502 and have your tech folks provide the correct advanced setting that have alluded me. FWIW, if my HT-502 fails within a year (not just 6 months) using the same wiring configuration, I'll gladly pay the $50 for damages and document the results here.
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:3

Re: VOIPo

said by Red Hazard:

With the detailed symptoms I have reported, I do not understand how anyone can conclude my Cat5e home wiring is causing the problems I am having with your HT-502. I also note that most customers use their home wiring, according to my research, without problems. My updates show the different configurations I have tried and the changing symptoms I have incurred. There is only one update that only indicated "no change" AND in that, I indicated troubles finding the required advanced settings for MY BYOD HT-502. I therefore don't understand the comment about updates being "many times without any changes".

What I do not understand is why when problems started initially, port 1 would not ring properly and now it does and port 2 now has the problems port 1 had (weak ringing current symptom). They were on the same blue pair when they "failed" and port 1 is now working properly on that same cable pair. This does not indicate a hardware electrical issue to me. I am going to experiment more with different phones directly connected to your HT-502 before I take you up on your offer to let me use my HT-502 and have your tech folks provide the correct advanced setting that have alluded me. FWIW, if my HT-502 fails within a year (not just 6 months) using the same wiring configuration, I'll gladly pay the $50 for damages and document the results here.

For BYOD, we don't really require any special settings. If you own another 502 and want us to provision it we can do so without locking you out of the device (we'd just put whatever password you want in the provisioning file). Maybe that would work so you could compare our settings to what you use? Then if you want to stop using our provisioning, you just remove our provisioning URL from the device. Just e-mail me if you wanted to do this (include the MAC address) and I'll get it setup and send you back the provisioning URL to put in the device.

I'm not really a technical guy so I'm not going to get into technical details of the troubleshooting that's already been done. I have to defer to our tech guys for that.

I'm more than happy to try to help you out though as outlined above either with provisioning your personal device or meeting you in the middle on the replacement policy.

E-mail me at tim @ voipo.com if you want to discuss either of those of if there's something I'm missing where our techs didn't handle things without policy.

Timothy Dick
Founder/CEO
VOIPo.com

dlarkin_dc

join:2009-08-24
Alexandria, VA
Reviews:
·VOIPO
·Cox HSI

Having same issue of de-regiserting adapter...

Hi Red,

I've recently been plagued with the same problem of the adapter un-registering from VOIPo's servers the last couple of months. That you see it too makes me thing it's some new bug between servers/adapters, or prone to fluctuations in ISP service.

FWIW - VOIPo have changed some values in my adapter to address this issue, though that testing is ongoing. The items changed were the "registration cycle" and/or the "Registration Expiration."

Might be worth having VOIPo try those to see if they help you.

Dave
--
Cox Preferred HSI 12/5~SB6120~Grandstrem HT502~FVS318G~WAP54G
OTA (...and proud of it!)
VOIPo

Red Hazard
Premium
join:2012-07-21
O Fallon, IL

Re: Having same issue of de-regiserting adapter...

Thanks for your help but the registration issue seems to be OK now. I've checked VPanel over a dozen times the past 2 weeks or so and no longer see that issue (?)

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Thank you

I am glad you addressed some of the problems. I've kicked around the idea of VoIPo and decided against it based on a couple of things. [1] The owner's unhelpful reply to you, [2] my own unhappy experience with the failure of the Vonage telephony device after 9 months, and [3] the low uplink provided by both my cable and my ISP. This is phone duopoly sharing the same plant and the same fiber to the same communities..

The truth is the 1Mbps uplink really does not buy much in voice quality in Rural America-- regardless what the device is called, ow how it worlds. In my case I have a choice of 4/1 VoIP over cable, or the 10/1 ADSL phone over copper the company incorrectly calls POTS.

In either case when I can make a call that is clear and error free, it is wonderful. But when I can't it is worse than horrible. There is a warning here, too. LifeLine does not work over all house phones and neither does e911..

It is silly that I must buy a cell phone to place a call when the VoIP and ADSL POTS phones fail. FCC licenses US phone companies; they should work with no excuse except storm damage.
--
Mac: No windows, No Gates, Apple inside

Review by marcusj3000 See Profile

  • Location: Boyce,Rapides,LA
  • Cost: $8 per month (24 month contract)
  • Install: about 4 days
Good "Nice $185.00 price every 2 years, great phone features"
Bad "Too early to tell"
Overall "Great price, company, and service. "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

10 July 2014

Order service after giving up on Lingo my other VOIP provider. What I get in return is better service, vastly lower price, lower international rates, better tech support and more phone features than I can use. It pays to do your research and if your current provider can't do the job well, get a better one. The nomorobo feature is great and the service can do just about anything.

member for 11.4 years, 1490 visits, last login: 52 days ago
lodged 83 days ago

Comments:

Review by Pufferty See Profile

  • Location: Gaithersburg,Montgomery,MD
  • Cost: $7 per month (12 month contract)
  • Install: about 1 days
Good "Excellent Call Quality, Excellent Control Panel, Accessible Owner"
Bad "Limitation on International Calling for Those who Bring Their Own Device"
Overall "Excellent VoIP Provider with a Personal Touch"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

7/22/2014 (Dated as I plan this to be an ongoing review):

As an owner of an Obi, I was saddened to hear of the anticipated demise of XMPP and the phenomenal Google Voice arrangement that we've enjoyed for a few years. At first I decided to make use of one of the "Approved Service Providers" with whom Obihai has teamed up to provide some continuity ("Old Provider" for the sake of this review). However, it quickly became clear that the cut-rate price meant that I'd be getting cut-rate quality. A little after three weeks into service with Old Povider, I promptly cancelled and got my money back as I was within the refund period.

Before doing so, however, I looked for a place to land (and into which to port my number that I had foolishly ported over too quickly to Old Provider). VoIPo stood out to me, as I had found its owner - VoIPoTim - active in the forums and with a very professional and courteous demeanor. After having to deal with a slew of pleasant-though-unhelpful customer service reps at Old Provider, I found Tim's visibility appealing. I sent him a PM and asked a few questions to get a sense of his business (was it new? what did they have to offer? how helpful was Tim when asked a bunch of questions?). I was pleasantly surprised to find Tim to be incredibly responsive and patient and VoIPo's control panel - which he kindly allowed me to see via a demo account - to be far and away cleaner and more polished than the one at Old Provider. VoIPo provides all the standard features, including call forwarding, call whitelisting/blacklisting, call-routing and the like, as well as more unique features like full integration with NoMoRobo (to my knowledge, the only VoIP provider with such direct integration), extensive telemarketer blocking, and iNum number assignment.

I've now been with VoIPo for 2 weeks and it has been a perfect experience so far. I've tweaked myself to how I want it, and did not need to consult any FAQ or userguides to do so, as the Control Panel is easy-to-understand and designed to have concise and clear instructions posted next to all functionality. Call quality has been markedly better than at Old Provider (in fact, I was blessed to have witnessed repeated service interruptions at Old Provider immediately after signing up, as it enabled me to get out before I'd lose my refund and to learn that such problems were part of a pattern with them over the past few months). I did have a few questions, which I directed to Tim and which he quickly answered without ever once suggesting that it was inappropriate of me to seek his help and not reach out to tech support instead.

The only "Bad" I can think of, and which I think is more a result of fraud prevention than an effort to limit functionality for users, is that if one is "bringing your own device" (or "BYOD") to VoIPo instead of using an adapter they provide, then one is prohibited from calling any other countries than those appearing on a list. Countries that don't appear on this list are apparently excluded due to the high level of fraud and abuse that exists with calling access to these countries and I suspect that only those with VoIPo-provided adapters are allowed unrestricted access to all countries because VoIPo is able to have more control over the provisioning of these devices. I asked Tim whether a concession could be made with respect to one country (which is the only international calls I'd ever be making) and was told that an exception could not be made. This is not a problem for me as I was able to set up additional pay-as-you-go service on my Obi from another provider (CallWithUs) and ultimately, prefer this arrangement as the rates are more competitive than those provided by VoIPo anyway.

All in all, I am completely satisfied with VoIPo and, more importantly, know that if that ever changes, I will have access to a responsive and involved owner, Tim. That, to me, is the key reason for going with VoIPo.

member for 106 days, 116 visits, last login: a few hours ago
updated 91 days ago

Comments:
thunder15

join:2008-01-18
Chicago, IL

good leadership = good company and service

I would have to say that Tim is very professional. I am not surprised that the company is in a good position since it has good leadership. I would work with him anytime.

I hope your service and relationship with this company continue to be good one.

Review by digger16309 See Profile

  • Location: Raynham,Bristol,MA
  • Cost: $8 per month (24 month contract)
  • Install: about 4 days
Good "Never feel like I might not have a dial tone when I pick up the phone"
Overall "I just realized I've had them for 6 years!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

5/27/14: Just happened back here and forgot I did a review six years ago. I have re-upped with them three times since my last review. I'm paid through 2016. Just solid in every way the past six years.
____________________________________________________________________________________________________________________

11/14/08: I had an issue with my ATA not behaving. I received excellent support including overnighting me 2 different replacement ATA's which I ended up not needing. I was never told to put the ATA in the DMZ (amen to that). Still feeling great about my choice to sign-up with them.

---------------------------------------------------------------------------------- ---------------------------------------

10/20/08: I got an equipment upgrade to the Granstream 502 ATA which does pass through the MWI indicator to my Panasonic phones. That was my only issue thus far and it was solved.

---------------------------------------------------------------------------------- ---------------------------------------

10/4/08: I was not part of the Beta, but I became a subscriber/user post-Beta, pre-launch. Because of this, the fees (e911, USF, and whatever else) were waived for the first 6 months.

My number ported flawlessly. I forwarded calls to a temporary virtual number until the porting, which worked OK, then I deleted the virtual number.

Communication is exceptional. Upon signing up, I think I received 3 or 4 different e-mails from them with various information.

The ATA is a Grandstream and it is basically plug n play. I have not accessed any of the settings, nor have I needed VOIPo to make any changes.

The MWI (Message Waiting Indicator) on this specific Grandstream ATA does not pass through to Panasonic Dect 6.0 phones. This is a minor issue, one that I hope is fixed in the next firmware update.

I gave the web site a 4 only because at present, pre-launch, there is little to no documentation so some things you have to figure out on your own, though the majority of it is intuitive if you have had Voip with another carrier.

Call quality has been excellent.

When I make calls, the line actually rings

There is never any dead air when I make a call.

No outages thus far.

Tech support is very fast. Of course, they don't have many subscribers at present, so I'm interested to see what happens at launch.

After 6 weeks, so far so good. I recommend VOIPo to anyone looking for Voip that works out of the box and does not require constant server shuffling, outages, constant problems with upstream providers, router issues, or "the customer is always wrong customer service".


member for 7.3 years, 128 visits, last login: 147 days ago
updated 147 days ago

Comments:

F R Ross

@162.204.168.x

VOIPo Service

I have now had VOIPO service for 3 years and have never had any real problem. The call quality is usually excellent, and if it is not, it is usually the service on the "other end", which has problems. I talk to my kids all over the country, sometimes several times a day, and never worry about what it will cost or if I can get through. I am so happy with the service I just renewed for 2 more years, and I wasn't even due to renew until August (2014). When the wife and I see our local cable provider offering a voip service with free calls in the Local Area only for $ 45 per month, we just laugh. AT&T keeps offering us $ 150 to sign up for their phone. Ha Ha. I told them to take a hike 5 years ago when they took over our local area land-line service and wanted to up our charges (without long distance) to $ 70 a month. Now, I strongly feel the term "long distance charges" should be dropped from the language.

Review by zerco See Profile

  • Location: The Colony,Denton,TX
  • Cost: $6 per month (24 month contract)
  • Install: about 3 days
Good "smoking"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
I have had VOIPo for 5 years. These guys are great, support is a little bare bones, but they got back to me the same day both times I needed something. Yeah 5 years, 2 issues. I contacted them in 2009 during setup and recently as the Linksys adapter died. The shipped a new one free of charge the same day. Call quality is exceptional and this thing just works.

member for 153 days, 1 visits, last login: 123 days ago
lodged 153 days ago

Comments:






Review by N9MD See Profile

  • Location: Boca Raton,Palm Beach,FL
  • Cost: $8 per month (12 month contract)
  • Install: about 1 days
Good "Set it and forget it"
Bad "Nada, niente, nichts, rien, nil"
Overall "Plug it in and forget it"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·Callcentric
·CIKTEL Telecom
April 12, 2014 ---

We are using VOIPo's service as our main residence number in our Boca Raton home. We have not had any recent problems or glitches ... no need to contact their excellent customer support folks for quite some time. The improved website as well as the excellent feature set, including faxing and SMS, are are serving us well.

Frankly, my wife no longer thinks of our VoIP setup (including a second backup line with another excellent provider) as one of my usual 'follies'.

======================================================
July 9, 2013 ---

VOIPo continues to perform brilliantly. The recent changes to their website have made negotiating the site child's play. The addition of SMS texting, allowing the outgoing CallerID for any given text to show any of the account's DIDs (in most cases), even fax DIDs, is greatly appreciated ... given the uses I have for texting. My recent contact with customer service to request info on linking my iPhone's BRIA app to my VOIPo account resulted in a quick, helpful and accurate response.

======================================================
November 15, 2012 ---

I've deleted my prior comments, begun in 2008 after a period as an alpha-tester and subsequently a beta tester.  Because the past is the past. it is more appropriate at this juncture for me to report my current views about VOIPo.

Over the last 4+ years, I have updated my reviews every 6 months or so.  My prior comments chronicled the initial development stages and steady improvement in the areas of quality, reliability, service and support.  For the longest time, my only reservations concerned the website appearance and functionality. But now, with the website "up spiff", I have nothing left to complain about.

For those who want a provider-provided pre-set ATA (adapter) ... no need to fiddle with the technical aspects of setting up the adapter ... and a fixed annual cost with no surprises ... VOIPo fits the bill nicely.

member for 9 years, 3459 visits, last login: 1 days ago
updated 193 days ago

Comments:
Bink
Villains... knock off all that evil

join:2006-05-14
Castle Rock, CO
kudos:4

"Almost unlimited"

What do you mean by "almost unlimited?" What's the limit?

N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom

Re: "Almost unlimited"

There has been lots of discussion and dialogue and debate over the years ... in the BBR Forums ... relating to the use of the term "unlimited" in the marketing of VoIP services. This term would seem to indicate that there are no set limits (caps) on outgoing and/or incoming calls with non-PAYG (non-Pay-As-You-Go) accounts ... i.e., accounts with fixed monthly or annual fees.

It has become a standing "joke" at this point that just about every provider that advertises "unlimited calling" actually does have a limit applied to monthly minutes usage.  With some providers, a specific cap on usage is mentioned (buried) in their Terms of Service (TOS) while others have a secret cap that is only discovered when the end user surpasses that value and is billed for overages or involuntarily upgraded to a more expensive business account.

Thus, the expression "almost unlimited" represents a sarcastic/cynical interpretation by many seasoned posters in the VoIP Forum.

Review by dlarkin_dc See Profile

  • Location: Alexandria,Fairfax,VA
  • Cost: $9 per month (12 month contract)
  • Install: about 5 days
Good "Responsive customer service, great price, great features."
Bad "None for a year now (see review)"
Overall "Amazing value, getting more reliable all time."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Cox HSI
Update 3/23/14

I know it's been available for a while but I've just started using the newly user control panel for VOIPo. The control panel, or VPanel, in VOIPo-speak allows you to log in online and manage the features and review your account. A feature rich service like VOIPo's makes for complex account management! The revised VPanel is huge improvement, simple to find what you're looking for and with plain English description of options and features when needed. Nice one VOIPo!

Otherwise...
No glitches or hiccups in the service since the last review and the call quality is always great.
I did contact support with one technical question (an ugly hardcore low-level puzzler) and they got back to me quick and with the correct info.

These guys'n'gals are clearly knocking the ball out of the park for VOIP service.

Update 10/6/2013

It's been a year? No way!

Well I have no update to report. No issues. Working fine without a hitch for a year now.

I'm still get great responses (timely and intelligent, techie/nerdy as needed) when I ask for a clarification on a services/features.

I realize now that VOIPo have changed how I see telephone service since I dropped Verizon years ago. Despite the bumps along the way.

The ratings have been upped to reflect the reliable service and solid support.

Update 12/2013

Woah! Sorry, an update is so overdue!

A serious tech issues came back in November 2012, sometimes incoming calls were immediately directed to voicemail. VOIPo worked with me and in late November updated the firmware. Since then there's been no instance of anything not working correctly.

I've update the ratings to reflect the new reliability and the support.

Update 9/21/2012

Ahhh, I'm getting so burned out on these technical issues!

Since the update to the FW I've been getting partial breakdowns every few weeks. What happens is the VOIPo servers loose the registration of my internet/phone adapter. I'm left with a dial tone and can dial out but all incoming calls go straight to VOIPo voicemail.

VOIPo have asked me to take the adapter off UPS in case dirty UPS power is causing the problem. I have plugged it into the outlet direct but the issue reccurs. My UPS logs show the power has been clean and my modem shows the ISP connection has been stable during these "events."

On their part VOIPo have been responsive to support tickets, though the responses are getting more and more terse. In response to the current issue they have changed a value in the adapter firmware that will make the adapter more tolerant of server connectivity fluctuations. Time will tell if that resolves this latest issue.

With so many good reviews of VOIPo I suspect some of these problems are ISP related, so it's not a wholely bad reflection on VOIPo... but it's just one issue after another!

Another update coming in a month, or sooner.

Update 8/9/2012

After raising another support ticket for one-sided calls (even with modem before router) VOIPo support flashed a new firmware in my phone adapter. Since then, a few weeks ago, it's been working flawlessly.

Let's hope this sticks.

Update 7/3/2012

Well , not much has changed. We're still getting one-sided calls happening. Sometimes the rate of this peaks to well over over half the calls, but usually stays lower, about 1/4th of all calls. I've also had disconnects if I'm using the mute on my phone.

Despite the perfect pricing plan that VOIPo has for my usage pattern, the service just hasn't been reliable enough to keep. I can't tell if the issue is with Cox (my ISP) or the ATA hardware, or VOIPo's service/servers but I do know VOIPo service, as responsive as it is, hasn't resolved or pin-pointed the problem.

VOIPo has fantastic plans, pricing, and features, but it just ain't reliable enough. I am shopping around now for alternatives.

Updated 1/17/12

Sorry, this is so overdue!

Been having some issues, like others in these reviews, about calls not connecting and one sided calls. This has been going on for months.

VOIPo support has been responsive to every ticket. I've been put on different VOIPo servers, had two ATA devices, ran diagnostic internet performance tests, moved devices on my LAN, setup porting/routing on my router, had call routes provisioned, traffic switched to just VOIPo servers...

But, I'm still getting call connection issues.

This may not be VOIPo's fault, there is still my Surfboard, Cox Communications ISP, and the Internet at large in the mix.

I will update again... soon.

_______________________________________________________

Had VOIPo for a year now, just renewed for another year.

Well, there's not much to say really. It works, it's reliable if your ISP, modem and router are reliable. (I'll qualify that later.)

They provide a telephone adapter, it goes after the modem/router and you plug the phone line right in, standard phone jack... and off you go.

The package I find suits me best is the 1year, it includes 60mins/month international landline calls, never any charge to any number in the US.

The fax line was additional $25/year, it works using document upload/e-mail and it works great.

Voice mail can be received in e-mail as well as accessed via the phone handset.

The online account management is great, easy to use and all the features are there. And there are tons of features there.

The support is mind-bendingly fast, informative and humane. The best I have ever, ever, experienced.

I have had infrequent trouble with my router that caused the VOIPo service to be unstable,... BUT it was 100% all in my router, not VOIPo.

Porting my old POTS number was messy because Verizon & MCI were pointing fingers at each other. Once I got them sorted out VOIPo porting was fast and easy.

If I had more then two thumbs they'd all be, "Way up!" for VOIPo.

member for 5.1 years, 154 visits, last login: 17 days ago
updated 213 days ago

Comments:

djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO

I'm having one sided call problems with VOIPo too

I'm pretty certain my equipment isn't at fault (I've changed ISPs/routers and the problem followed). I created a support ticket, they supposedly switched networks that I'm on, but no difference.

It's so hit and miss. At least if it were consistent I'd be more easily able to get tech support to fix it. Some days I can make lots of calls without any trouble, other days I have to resort to my cell phone.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.
rnikischer

join:2002-12-28
Ottawa, IL

Having Difficulties Also

I'm really disappointed with the service. It has become unreliable. I experience the same trouble as everyone else. I have no complaints with tech support. They are responsive. I have followed their instructions for port forwarding but the intermittent problems still exist. Problems started to surface about 6 months ago. Some days I may only get 50% of the incoming calls, the rest of the time the callers - as well as on my end, will get dead air after picking up the phone when it rings. The other regular problem is calls routing to the failover number for no apparent reason. We can't all be crazy. It has to be their service. Prior to Voipo I was with Vonage and had maybe 3 service issues in 4 years. I am running out my 2 year pre-paid plan and if there is no improvement I will regrettably go elsewhere.
ke4pym
Premium
join:2004-07-24
Charlotte, NC
Reviews:
·VOIPO
·ooma
·Verizon Broadban..
·Northland Cable ..
·Time Warner Cable

Your firewall

is the problem.

I had this problem too and had to spend quite some time getting my FW and NAT rules correct. You've got to port forward most of the UDP ports directly to your adapter.

Want to really rule out your FW? Put the adapter directly on your cable modem for a few hours and see how it goes.

Once my logs were showing clean on no port blocking the one sided calling thing went away on non-in-network calls.

In-network calls were another story.

dlarkin_dc

join:2009-08-24
Alexandria, VA
Reviews:
·VOIPO
·Cox HSI

Re: Your firewall

Yep, tried all those. Different routers, port forwarding and putting the ATA after modem-before router. No difference. Plus, VOIPo have put me on different servers, updated my ATA firmware and swapped out ATAs. Still no difference.

Apart from Cox as my ISP with a SB6120 modem everything has been changed up and tried!

But tell me...
What logs are you referring to that showed no port blocking? Where was your port blocking occuring?
What is the other story about In-network calls?

TIA!
--
Cox Preferred HSI 12/5~SB6120~Grandstrem HT502~FVS318G~WAP54G
OTA (...and proud of it!)
VOIPo
maugott

join:2006-01-27
Sunnyvale, CA

port forwarding did not solve no-ring problem

when outgoing no-ring became a problem, VOIPo support talked me through port forwarding for my 2wire router/modem. It took under 10 minutes. Now, a few weeks later, the problem is back. Also, dialing my VM gets me a busy signal [VM emails arrive, though].

power cycling the Voipo adapter usually makes things work, but not for long. My AT&T uverse internet connection seems solid when I browse the web.

I sent another email to support after hours today.

Ultimately, reliability is more important than saving $$.
AT&T uverse voice was overpriced but reliable
maugott

join:2006-01-27
Sunnyvale, CA

Re: port forwarding did not solve no-ring problem

As usual a VOIPo technician responded promptly to my email and said "I have changed the command ports your adapter is using along with updating the server your adapter connects to in order to fix the busy signal issues. Please power cycle the adapter for these changes to take affect."

I power cycled and VM now works fine.

dlarkin_dc

join:2009-08-24
Alexandria, VA

Re: port forwarding did not solve no-ring problem

That's a laugh! (and I did)

The same old routine... it gets tired after a couple of years.

Hope it sticks this time!
maugott

join:2006-01-27
Sunnyvale, CA

Re: port forwarding did not solve no-ring problem

It's been 3 weeks since the fix and all works well.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

The biggest problem

I biggest problem I ever had with a VOIP phone is the uplink.
1 Mbps is barely enough to support it most of the time. 2 Mbps is much better.

I firmly believe the VOIP phones work much better in large cities than it does in rural America where the Internet is not nearly as dependable.

A engineer friend in Dallas had a 3 year pre paid contract with VoipO.When it started the same problems you talk about he disconnected. Now he is using Straight Talk for home. There are some volume issue but it works.

I had Vonage. It was okay until their equipment failed 9 months into the contract. For 90 days I had a wannabe phone. It wasn't until I quit they offered to replace it. I gave them a scathing review that is now missing. .
--
Mac: No windows, No Gates, Apple inside

dlarkin_dc

join:2009-08-24
Alexandria, VA
Reviews:
·VOIPO
·Cox HSI

Re: The biggest problem

1 MBPS could be enough, but if it's not stable then, yeah there's nothing you can do. The location of these service providers servers can be critical, and can directly affect stable connection speeds. I have used VOIPo's east and central servers and never had a bandwidth or jitter problem with either.

The issues I got have always been some systemic technical glitch that got fixed, eventually.

linicx
Caveat Emptor
Premium
join:2002-12-03
United State

Re: The biggest problem

The only time my provider cares is when I mention my Commerce Commission. Otherwise they hope I will die or blow away.
--
Mac: No windows, No Gates, Apple inside

Review by piggygirl See Profile

  • Location: New York,New York,NY
  • Cost: $9 per month (12 month contract)
  • Install: about 5 days
Good "Very good service as usual"
Bad "None so far"
Overall "Nothing to really complain about--still"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Updated: 02/24/2014
Great service since 2008
------------------------------------
Updated: 01/28/2013
Still no complaints
Phone rings when it's supposed to
Calls still clear.
-----------------------------------
Update: 06/10/2012
Had them since 2008
No complaints. Calls are clear. No dropped calls.
No reason to contact customer service.
I think my favorite option is the filtering. The only way to deal with telemarketers.
The amount of money saved over Verizon land line has been the major plus.
Keep up the good work.
---------------------------------------
Update: 12/22/2011
Had them for about 3 years now.
No complaints. Calls are clear.
No reason to contact customer service.
It just works.

---------------------------------------------------------------------------------- ---
Update: 08/09/2011
Still having excellent service
Still nothing to complain about

-----------------------------
Update: 12/11/2010
Excellent service.
Nothing to complain about.
Great promotion prices

--------------------------
Update 02/14/2010
I have nothing to complain about.
It just works..
--------

Update 10/19/2009
Very stable.
Clear audio.
Very little contact with customer service.
--------

Update 04/11/2009

Since the replacement of the Grandstream, dropped registrations are a ghost of the past.

I realized I could get 1 free virtual number, which I happily now give to the credit card companies.

Customer service has been very responsive.

Keep up the good work!!

================================================

Update 03/16/2009

Had the Grandstream which kept dropping registrations which Voipo replaced with the PAP2T.

Since then, no dropped registrations, audio has been clear both directions.

There was a problem which Voipo diagnosed and reacted quickly to it.

=============================
I've been with VOIPo for about 2 months now.
Sound is very clear.
I've had a few tickets that were dealt with quickly.
Simultaneous ring is a nice new feature.

Keep up the good work!

member for 7.7 years, 203 visits, last login: 53 days ago
updated 240 days ago

Comments:

Review by Bink See Profile

  • Location: Castle Rock,Douglas,CO
  • Cost: $7 per month (24 month contract)
  • Install: about 7 days
Good "Price, unlimited calling, emailed voicemail, features, call routing, US-based support"
Bad "Generally clueless US-based support"
Overall "Great value with efforts being made to move past value brand"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I’ve been a customer for almost a year now and I can say I’m generally pleased. There were some minor hiccups during the initial install and some BYOD service consistency issues at times, but, generally, the service is good. They are also making strides to go beyond being the low cost leader and their founder goes above and beyond when it comes to online interaction. That said, I have to say the support is consistently below par. While you might get a quality support person at times—and it's great when this happens—in general, the majority of the support personnel seem lazy and nonchalant. Generally, support tickets are randomly bounced around the personnel, personnel tend not to take time to understand the history of the ticket and they don’t seem to understand their product well, and this is systemic.

So, in summary, good product, good price and hopefully your interaction with support is minimal.

member for 8.4 years, 4404 visits, last login: a few hours ago
updated 249 days ago

Comments: