dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 215 reviews (161 good) (31 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by marcusj3000 See Profile

  • Location: Boyce,Rapides,LA
  • Cost: $8 per month (24 month contract)
  • Install: about 4 days
Good "Nice $185.00 price every 2 years, great phone features"
Bad "Too early to tell"
Overall "Great price, company, and service. "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

10 July 2014

Order service after giving up on Lingo my other VOIP provider. What I get in return is better service, vastly lower price, lower international rates, better tech support and more phone features than I can use. It pays to do your research and if your current provider can't do the job well, get a better one. The nomorobo feature is great and the service can do just about anything.

member for 11.7 years, 1491 visits, last login: 67 days ago
lodged 214 days ago

Comments:

Review by Pufferty See Profile

  • Location: Gaithersburg,Montgomery,MD
  • Cost: $7 per month (12 month contract)
  • Install: about 1 days
Good "Excellent Call Quality, Excellent Control Panel, Accessible Owner"
Bad "Limitation on International Calling for Those who Bring Their Own Device"
Overall "Excellent VoIP Provider with a Personal Touch"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

7/22/2014 (Dated as I plan this to be an ongoing review):

As an owner of an Obi, I was saddened to hear of the anticipated demise of XMPP and the phenomenal Google Voice arrangement that we've enjoyed for a few years. At first I decided to make use of one of the "Approved Service Providers" with whom Obihai has teamed up to provide some continuity ("Old Provider" for the sake of this review). However, it quickly became clear that the cut-rate price meant that I'd be getting cut-rate quality. A little after three weeks into service with Old Povider, I promptly cancelled and got my money back as I was within the refund period.

Before doing so, however, I looked for a place to land (and into which to port my number that I had foolishly ported over too quickly to Old Provider). VoIPo stood out to me, as I had found its owner - VoIPoTim - active in the forums and with a very professional and courteous demeanor. After having to deal with a slew of pleasant-though-unhelpful customer service reps at Old Provider, I found Tim's visibility appealing. I sent him a PM and asked a few questions to get a sense of his business (was it new? what did they have to offer? how helpful was Tim when asked a bunch of questions?). I was pleasantly surprised to find Tim to be incredibly responsive and patient and VoIPo's control panel - which he kindly allowed me to see via a demo account - to be far and away cleaner and more polished than the one at Old Provider. VoIPo provides all the standard features, including call forwarding, call whitelisting/blacklisting, call-routing and the like, as well as more unique features like full integration with NoMoRobo (to my knowledge, the only VoIP provider with such direct integration), extensive telemarketer blocking, and iNum number assignment.

I've now been with VoIPo for 2 weeks and it has been a perfect experience so far. I've tweaked myself to how I want it, and did not need to consult any FAQ or userguides to do so, as the Control Panel is easy-to-understand and designed to have concise and clear instructions posted next to all functionality. Call quality has been markedly better than at Old Provider (in fact, I was blessed to have witnessed repeated service interruptions at Old Provider immediately after signing up, as it enabled me to get out before I'd lose my refund and to learn that such problems were part of a pattern with them over the past few months). I did have a few questions, which I directed to Tim and which he quickly answered without ever once suggesting that it was inappropriate of me to seek his help and not reach out to tech support instead.

The only "Bad" I can think of, and which I think is more a result of fraud prevention than an effort to limit functionality for users, is that if one is "bringing your own device" (or "BYOD") to VoIPo instead of using an adapter they provide, then one is prohibited from calling any other countries than those appearing on a list. Countries that don't appear on this list are apparently excluded due to the high level of fraud and abuse that exists with calling access to these countries and I suspect that only those with VoIPo-provided adapters are allowed unrestricted access to all countries because VoIPo is able to have more control over the provisioning of these devices. I asked Tim whether a concession could be made with respect to one country (which is the only international calls I'd ever be making) and was told that an exception could not be made. This is not a problem for me as I was able to set up additional pay-as-you-go service on my Obi from another provider (CallWithUs) and ultimately, prefer this arrangement as the rates are more competitive than those provided by VoIPo anyway.

All in all, I am completely satisfied with VoIPo and, more importantly, know that if that ever changes, I will have access to a responsive and involved owner, Tim. That, to me, is the key reason for going with VoIPo.

member for 237 days, 136 visits, last login: 11 days ago
updated 222 days ago

Comments:
thunder15

join:2008-01-18
Chicago, IL
Reviews:
·CircleNet

good leadership = good company and service

I would have to say that Tim is very professional. I am not surprised that the company is in a good position since it has good leadership. I would work with him anytime.

I hope your service and relationship with this company continue to be good one.

Review by digger16309 See Profile

  • Location: Raynham,Bristol,MA
  • Cost: $8 per month (24 month contract)
  • Install: about 4 days
Good "Never feel like I might not have a dial tone when I pick up the phone"
Overall "I just realized I've had them for 6 years!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

5/27/14: Just happened back here and forgot I did a review six years ago. I have re-upped with them three times since my last review. I'm paid through 2016. Just solid in every way the past six years.
____________________________________________________________________________________________________________________

11/14/08: I had an issue with my ATA not behaving. I received excellent support including overnighting me 2 different replacement ATA's which I ended up not needing. I was never told to put the ATA in the DMZ (amen to that). Still feeling great about my choice to sign-up with them.

---------------------------------------------------------------------------------- ---------------------------------------

10/20/08: I got an equipment upgrade to the Granstream 502 ATA which does pass through the MWI indicator to my Panasonic phones. That was my only issue thus far and it was solved.

---------------------------------------------------------------------------------- ---------------------------------------

10/4/08: I was not part of the Beta, but I became a subscriber/user post-Beta, pre-launch. Because of this, the fees (e911, USF, and whatever else) were waived for the first 6 months.

My number ported flawlessly. I forwarded calls to a temporary virtual number until the porting, which worked OK, then I deleted the virtual number.

Communication is exceptional. Upon signing up, I think I received 3 or 4 different e-mails from them with various information.

The ATA is a Grandstream and it is basically plug n play. I have not accessed any of the settings, nor have I needed VOIPo to make any changes.

The MWI (Message Waiting Indicator) on this specific Grandstream ATA does not pass through to Panasonic Dect 6.0 phones. This is a minor issue, one that I hope is fixed in the next firmware update.

I gave the web site a 4 only because at present, pre-launch, there is little to no documentation so some things you have to figure out on your own, though the majority of it is intuitive if you have had Voip with another carrier.

Call quality has been excellent.

When I make calls, the line actually rings

There is never any dead air when I make a call.

No outages thus far.

Tech support is very fast. Of course, they don't have many subscribers at present, so I'm interested to see what happens at launch.

After 6 weeks, so far so good. I recommend VOIPo to anyone looking for Voip that works out of the box and does not require constant server shuffling, outages, constant problems with upstream providers, router issues, or "the customer is always wrong customer service".


member for 7.6 years, 130 visits, last login: 40 days ago
updated 278 days ago

Comments:

F R Ross

@162.204.168.x

VOIPo Service

I have now had VOIPO service for 3 years and have never had any real problem. The call quality is usually excellent, and if it is not, it is usually the service on the "other end", which has problems. I talk to my kids all over the country, sometimes several times a day, and never worry about what it will cost or if I can get through. I am so happy with the service I just renewed for 2 more years, and I wasn't even due to renew until August (2014). When the wife and I see our local cable provider offering a voip service with free calls in the Local Area only for $ 45 per month, we just laugh. AT&T keeps offering us $ 150 to sign up for their phone. Ha Ha. I told them to take a hike 5 years ago when they took over our local area land-line service and wanted to up our charges (without long distance) to $ 70 a month. Now, I strongly feel the term "long distance charges" should be dropped from the language.

Review by zerco See Profile

  • Location: The Colony,Denton,TX
  • Cost: $6 per month (24 month contract)
  • Install: about 3 days
Good "smoking"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
I have had VOIPo for 5 years. These guys are great, support is a little bare bones, but they got back to me the same day both times I needed something. Yeah 5 years, 2 issues. I contacted them in 2009 during setup and recently as the Linksys adapter died. The shipped a new one free of charge the same day. Call quality is exceptional and this thing just works.

member for 284 days, 1 visits, last login: 254 days ago
lodged 284 days ago

Comments:






Review by N9MD See Profile

  • Location: Boca Raton,Palm Beach,FL
  • Cost: $8 per month (12 month contract)
  • Install: about 1 days
Good "Set it and forget it"
Bad "Nada, niente, nichts, rien, nil"
Overall "Plug it in and forget it"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·Callcentric
·CIKTEL Telecom
April 12, 2014 ---

We are using VOIPo's service as our main residence number in our Boca Raton home. We have not had any recent problems or glitches ... no need to contact their excellent customer support folks for quite some time. The improved website as well as the excellent feature set, including faxing and SMS, are are serving us well.

Frankly, my wife no longer thinks of our VoIP setup (including a second backup line with another excellent provider) as one of my usual 'follies'.

======================================================
July 9, 2013 ---

VOIPo continues to perform brilliantly. The recent changes to their website have made negotiating the site child's play. The addition of SMS texting, allowing the outgoing CallerID for any given text to show any of the account's DIDs (in most cases), even fax DIDs, is greatly appreciated ... given the uses I have for texting. My recent contact with customer service to request info on linking my iPhone's BRIA app to my VOIPo account resulted in a quick, helpful and accurate response.

======================================================
November 15, 2012 ---

I've deleted my prior comments, begun in 2008 after a period as an alpha-tester and subsequently a beta tester.  Because the past is the past. it is more appropriate at this juncture for me to report my current views about VOIPo.

Over the last 4+ years, I have updated my reviews every 6 months or so.  My prior comments chronicled the initial development stages and steady improvement in the areas of quality, reliability, service and support.  For the longest time, my only reservations concerned the website appearance and functionality. But now, with the website "up spiff", I have nothing left to complain about.

For those who want a provider-provided pre-set ATA (adapter) ... no need to fiddle with the technical aspects of setting up the adapter ... and a fixed annual cost with no surprises ... VOIPo fits the bill nicely.

member for 9.4 years, 3613 visits, last login: a few hours ago
updated 324 days ago

Comments:
Bink
Villains... knock off all that evil

join:2006-05-14
Castle Rock, CO
kudos:4

"Almost unlimited"

What do you mean by "almost unlimited?" What's the limit?

N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom

Re: "Almost unlimited"

There has been lots of discussion and dialogue and debate over the years ... in the BBR Forums ... relating to the use of the term "unlimited" in the marketing of VoIP services. This term would seem to indicate that there are no set limits (caps) on outgoing and/or incoming calls with non-PAYG (non-Pay-As-You-Go) accounts ... i.e., accounts with fixed monthly or annual fees.

It has become a standing "joke" at this point that just about every provider that advertises "unlimited calling" actually does have a limit applied to monthly minutes usage.  With some providers, a specific cap on usage is mentioned (buried) in their Terms of Service (TOS) while others have a secret cap that is only discovered when the end user surpasses that value and is billed for overages or involuntarily upgraded to a more expensive business account.

Thus, the expression "almost unlimited" represents a sarcastic/cynical interpretation by many seasoned posters in the VoIP Forum.

Review by Bink See Profile

  • Location: Castle Rock,Douglas,CO
  • Cost: $7 per month (24 month contract)
  • Install: about 7 days
Good "Price, unlimited calling, emailed voicemail, features, call routing, US-based support"
Bad "Generally clueless US-based support"
Overall "Great value with efforts being made to move past value brand"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I’ve been a customer for almost a year now and I can say I’m generally pleased. There were some minor hiccups during the initial install and some BYOD service consistency issues at times, but, generally, the service is good. They are also making strides to go beyond being the low cost leader and their founder goes above and beyond when it comes to online interaction. That said, I have to say the support is consistently below par. While you might get a quality support person at times—and it's great when this happens—in general, the majority of the support personnel seem lazy and nonchalant. Generally, support tickets are randomly bounced around the personnel, personnel tend not to take time to understand the history of the ticket and they don’t seem to understand their product well, and this is systemic.

So, in summary, good product, good price and hopefully your interaction with support is minimal.

member for 8.8 years, 4616 visits, last login: a few hours ago
updated 1 year ago

Comments:

Review by robharrisva See Profile

  • Location: Portsmouth,Portsmouth City,VA
  • Cost: $18 per month
Good "Call Quality, VPanel interface, Response time to trouble tickets"
Bad "Inbound calls get disconnected after 60 minutes"
Overall "Good value, but disconnected calls kills it"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Been a customer since 2009. With each passing year, the service has gotten better and better. Tech Support has always been there to resolve issues (i.e. No receive audio, Echo, Noise) in a timely matter.

However, in November 2013, I suddenly started experiencing problems with inbound calls being disconnected after 60 minutes regardless of originating carrier. VOIPo tech support has now indicated that all troubleshooting efforts have been exhausted. Sadly, this means that I probably won't be a VOIPo customer much longer.

member for 8 years, 61 visits, last login: 39 days ago
lodged 1 year ago

Comments:

Review by Fisamo See Profile

  • Location: Apex,Wake,NC
  • Cost: $8 per month (12 month contract)
Good "Good feature set, EXCELLENT customer service, just works!"
Bad "None, really. Minor: Would like service dashboard upon login."
Overall "A solid choice for primary service."
Web-site:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Earthlink Cable ..
8 February 2014: Update.

Another year, little more to say. The new control panel is now available to all Voipo users, but it's still not the 'default' panel when you log in from the main website. The new panel looks better, and almost all of the options/commands you'd want to change are available alphabetically, so everything's pretty easy to find. The one suggestion for improvement would be to have a "dashboard" shown when logging in to the control panel - whether or not certain features (call forward/do not disturb) are active, number of voicemail messages, etc. Otherwise, it's a very solid choice for me and my family.

25 Jan 2013: Update.

So it's been over 3 years since my last review. I've spent less time on DSLR, and they must have given up on requesting review updates from me. The only change in my 1 - 5 ratings is an increase in their website, due to the beta control panel. Call quality has always been fine, reliability has been fine (have never noticed the line being down), and I can't complain about value for money.

Over the past 3 years, I have made a few fairly significant changes in how I connect to Voipo. As a grandfathered BYOD user, I do not have a provisioned adapter and have brought my own device. For a while, I operated an PiaF server at home, with Voipo as a primary trunk. Even adding a layer of Asterisk between my ATA and Voipo, the service is rock solid. After running my home PBX for a while, I started having reliability issues with the hardware running my PiaF, and I migrated to a cloud service. Still no problems. I can honestly say that I'd have to log in to my control panel to look at the ticket log to see if my last ticket was one or two+ years ago. That particular problem was unique to BYOD, too; they still worked with me to fix it, even though BYOD is not supported. Over the past 3+ years, the only complaints I've gotten from household members have been either (1) related to the issue described above [which would not have happened with a provisioned adapter], or (2) resolved on my end by tweaking my home network.

Count me a happy customer!

9 November 2009: Update.

I've officially been a paying customer for over a year, so I'm comfortable posting a review update with a reliability rating. While I have given them a 5, the rating does come with the caveat that I did find CallVantage to be more reliable. The difference isn't enough to justify downgrading Voipo to a 4, but CallVantage was a tough act to beat (until they decided to beat themselves into oblivion). Since CallVantage decided to shut down, I ported our primary line to Voipo, so it obviously gets a LOT more use.

Updated rating categories:

Website - 3 (no change), because the user portal is not intuitive enough for my liking. While I have no trouble getting what I need out of it, the user portal still lacks built-in user cues and help screens to make it more user-friendly.

Ease of installation - unranked, because I'm a "grandfathered BYOD user".

Call quality - 5 (no change) I've heard occasional echos, but not sufficiently bad to lower the rating.

Reliability - 5 (first rating) We have had a few RARE instances of calls not ringing through properly, but IIRC, those only occurred while we had their SimulRing feature active (still beta, but that particular problem's been resolved). The other oddball problem was that a few of my calls were sent with the incorrect CallerID number. It seems that the issue has been resolved on a case-by-case solution applied to my account, because a few other customers have experienced a similar problem. These problems are not severe enough to merit lowering the reliability rating in my book.

Tech Support - 5 (no change) top notch, polite, happy to help. Can't ask for better.

Value for money - 5 (increase) given the reliability over the past year, tech support, etc., there's no reason to not give top marks. Fair notice - as a customer who was in from the beginning, I have an extreme discount on my pricing for as long as I have my account.

6 April 2009: Initial review.

OK, so I've been a Beta user/customer since the "second" beta period opened. Overall, reliability _for me_ has been excellent--it rarely went down during the beta period, and I have only had sporadic troubles since, but I still use CallVantage as my primary line, and I don't use the Voipo line enough to give a reliability rating much weight at this time. Right now, pricing is excellent for everyone willing to pay for 1 year up front ($99/yr), and as a "Founder" I will get that price as long as I maintain the account. Since I also have been promised the ability to connect via my Asterisk system, it satisfies my 'hobbyist' interest in having an inexpensive (even though, for my use, a PAYGO provider might be even less expensive) line.

In any case, below are the details of the numeric ratings I gave.

=============================================

Website: 3 - vPanel is plain, I'd like more checkboxes, checkboxes/radio buttons instead of dropdowns for binary features, more prominent voicemail, better contact input system. The principal reason for the relatively low mark is the lack of documentation of "how-tos". Lists of star codes, voicemail code, setup configuration, etc., should exist in very-easily-found "For New Customers" web pages, etc. In addition, clear descriptions of how features work, what they are, etc., (ideally, quick-text help links near each feature) are lacking. The feature that causes the most confusion is the 'telemarketer block.'

Ease of Installation: [unranked] I participated in the beta and continue BYOD. I know what I'm doing for configuring my account, and if there's a glitch, it's usually on my end. Therefore, it's not appropriate for me to rate this aspect of their service.

Call Quality: 5 - All calls have been clear. Not much more to say there.

Reliability: [Unranked] - OK, admittedly a cop out, but I don't use the line enough to give a fair assessment. If a gun were to my head and I HAD to choose a number, I'd probably give a 3/5 due to the complaints of issues (and acknowledgement of Voipo staff/owner) with the hope (and expectation) of raising it over the next month or two.

Tech Support: 9 - Unfortunately, I can't really give them a 9, I'm limited to 5. They've always been extremely responsive and the responses are substantive, not vacant script-reading in nature. When I wanted outgoing CID Name (LIDB population for my line), I unfortunately had to change numbers, but tech support handled it quickly, professionally, and the right way the first time.

Overall Value: 4 - Sorry, I can't give a 5 rating with reliability at a 3 (even though I haven't "officially" ranked it). If the 'wrinkles' have been ironed out, this score will definitely rise.

member for 11 years, 3152 visits, last login: 3 days ago
updated 1 year ago

Comments:

Review by Dew See Profile

  • Location: New York,New York,NY
  • Cost: $185 per month (24 month contract)
  • Install: about 5 days
Good "I recommend Voipo"
Overall "Very good features, service and price"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have been a Voipo customer since the summer of 2010 and have been able to hook up the small and light Voipo box and have continuous use of my same telephone number in a number of locations where I’ve stayed for weeks or months at a time. It’s simple and easy to hook it up anywhere there has been broadband internet service.

In the account settings online, you can set voice mail to come to you as an mp3 file attached to an email. This wonderful feature has enabled me to receive messages while en route from place to place by using public wifi service and checking email, playing the messages through my media player. Voipo also offers other special features such as call recording, call forwarding, call waiting, distinctive ringtone, a “do not disturb” setting, and detailed/extensive call history records, among other features.

Customer service and technical assistance has been quick, respectful, and responsive to my needs. And the price is right! I recommend this service and this company. My brother recommended Voipo to me and has been with the company even longer than I have.

member for 1 year, 0 visits, last login: 1 year ago
updated 1 year ago

Comments:

ymhee_bcex
Premium
join:2006-04-21
Tarzana, CA
Reviews:
·voip.ms
·PHONE POWER
·AT&T U-Verse

Welcome to DSLR

Hi Dew,
Welcome to the forum. Hopefully, you will find the world of VoIP and this site as exciting as we do!
I have a question... You write:
quote:
In the account settings online, you can set voice mail to come to you as an mp3 file attached to an email.
Are you familiar with any Voice Service Provider (VSP) that doesn't offer such service? If I were Voipo Tim, I would feel a little uncomfortable for being praised for such trivial thing (imagine praising a bank for having online access to your account).

Other than that, I agree - Voipo has deservedly great reputation in VSP community
--
Technical problems are more often than not management incompetence masquerading as technical issues

Review by clintsb See Profile

  • Location: South Jordan,Salt Lake,UT
  • Cost: $8 per month (24 month contract)
Good "Love all the features for the price, good support"
Bad "Perhaps less forgiving of router configurations"
Overall "I am still very happy with my decision"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I switched to Voipo in 2009 after having been with AT&T and they basically told me to go find another company. I had been happy with AT&T so was sorry that I had to switch. After the switch I was wishing that I had switched earlier. My call quality was just as good and all the new features were awesome. I love love the cloned line and all the call routing configurations. So now after nearly 5 years I think it is time to finally give a report.

I have had issues but with perhaps just a couple exceptions have actually been on my end. I have been in the same boat as several other reviewers where the service had been great and all the sudden I had problems. Things like incoming calls the caller couldn't hear me or that the call hung up automatically after 15 minutes. It was odd because I hadn't changed anything but when I got right down to it there was a configuration problem on the router. I hadn't forwarded all the needed ports or in the case of the 15 minute dropped call issue, it was the SPI firewall. Disabled it and everything was good after that.

One of the challenges is knowing what is a good router to use. I had been using a D-LINK Gamers Lounge(Ya old) that the power adapter died on. I decided rather than getting a new adapter I would get something that had better wireless. I got an Apple Airport Extreme router. It was strange I was able to use it for about 6 months and then I started suffering with the problems that acted like a port forwarding issue. I fought it and fought it and tried working through Voipo support. They tried their best but said it wasn't on their end. Finally I gave up on it and got a Asus RT-66R. I have had it for well over a year and it has been great and all the problems went away.

The only time I can think of a problem that was on their end we were having problems calling to Canada. It was some weird issue that they had on their end but they got it resolved.

So while we have had issues we have worked through them and by and large they really were issues on our end. To anyone looking to switch to voipo I would only caution that the service is great but you should be a little bit technical so that you can properly configure your router. If you can't do that you won't be happy. It does seem like they are less forgiving of issues with the router and sometimes you can go a long time without problems and then all the sudden these configuration problems start giving you grief.

One thing about reliability. I can live with a little bit of unreliability but my wife's tolerance is zero, it has to work or she isn't happy. Thankfully she is happy and so am I.

member for 1.1 years, 1 visits, last login: 1.1 years ago
lodged 1.1 years ago

Comments: