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All reviews of VOIPo (voip)


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Six Month Rating

Reviews:
188 reviews (146 good) (21 bad)
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Review by videonex See Profile
member for 11.8 years, 3682 visits, last login: a few hours ago
lodged 1 year ago

  • Fullerton,Orange,CA
  • $7 per month
  • (24 month contract)
  • about 2 days
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(ratings match consensus)

For simplicity at the price, can't be beat. Take advantage of the 2 year pre pay deal. Can't go wrong.

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Review by csiemers See Profile
member for 12.6 years, 5977 visits, last login: a few hours ago
lodged 1 year ago

  • Portland,Multnomah,OR
  • $6 per month
  • (24 month contract)
  • "Plug and Play"
  • "Wasn't using years ago"
  • "Working fine for us, might for you too!"
Web-site:
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(ratings match consensus)

My Other Reviews

·Comcast
We had cut the land line thinking we could just use cell phones. However, to save more money had to cut back on unlimited cell minutes so got Voipo to supplement that.
Ordered on-line and about a week later received the device to plug into network.
Had to contact Voipo support to get a couple minor configurations issues taken care of, but they did it quickly.
Have had about a month now so time will tell.

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Review by Brian in MD See Profile
member for 10 years, 4155 visits, last login: 128 days ago
updated 1 year ago

  • Maryland, US
  • $16 per month
  • "Reliable, excellent call quality"
  • "None!"
  • "Excellent new VOIP company with a ton of potential"
Web-site:
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(ratings match consensus)

I've been using the VOIPo beta for well over a year now, and service has been excellent. Call quality is on-par or better than most of the providers I've used, and the guys running things really seem to care about overall quality of their product. Downtime has been almost non-existent (considering it's still in beta, that's pretty good!), and the feature set is full of all the essentials. The control panel is home-grown, and functions perfectly, with changes taking effect immediately, and the interface is simple for anyone to use.

Please note that the total monthly price doesn't include fees, as those aren't known yet, but I'll update this review once they are.

Overall, even though the company hasn't gone large-scale yet, I think VOIPo has a ton of potential to become huge.

Update - 12/22/08 - Service has continued to work flawlessly. There have been no outages or significant disruptions. Everything is still great!

Update - 4/4/08 - All is good. My GrandStream device has been replaced with a PAP2T and things seem very stable. New features (including SimulRing) have been launched.

Update - 9/8/09 - All is still good. A bunch of new features, including 60 mins/mo of international calling. The service has been rock solid for me.

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Review by Napsterbater See Profile
member for 10.4 years, 3870 visits, last login: 1 days ago
updated 1.1 years ago

  • Milledgeville,Baldwin,GA
  • $7 per month
  • (24 month contract)
  • about 3 days
  • "Reliable, BYOD/PBX"
  • "None"
  • "Great Service"
Web-site:
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(ratings match consensus)

My Other Reviews

·Windstream
Update 04-07-12: Been with them now for well over 2 years and not a single problem with them, very cheap pricing when you go for the 2yr deals they do all the time, still using my own PBX as a BYOD and zero issues.

Reliable
Allow BYOD/PBX
Virtual Numbers
Numbers available in areas others don't have.

No trouble out of them for over a year

Comments:






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Review by (hidden by request)
(review was emailed from domain ljzlaw.com)
lodged 1.2 years ago

  • Leawood,Johnson,KS
  • $6 per month
  • "Excellent call quality, support, price and features."
  • "No outgoing caller ID showing name, just phone number. No text transcription of voice-mail message by e-mail or text."
Web-site:
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(ratings match consensus)


I had Ooma, with lots of phone problems, expensive up-front equipment costs,
double the VOIPo monthly costs, and horrible support Stay away from this
company, especially if you're porting a number or using an AT&T 2-wire
modem-router. Then I had Vonage-no complaints except the price, $36+ per
month, including taxes and regulatory fees. Vonage may be a good choice if
you're making a high volume of international calls. VOIPo, for $165 for two
years ($6.88 per month), including taxes and regulatory fees is wonderful.
Excellent call quality, the best support in the industry (completely US
staff, knowledgeable, capable, cooperative and polite), no charge for
equipment (but you must return it upon termination of service) and almost
all the features you can imagine. The only features of which I am aware
that VOIPo doesn't offer are outgoing caller ID showing you name (it just
shows your number) and transcribed text of incoming voice mails by e-mail or
text (you do get e-mail and text voice-mail notifications, one of them with
the actual message attached as media file.) Unless these two features
deal-breakers for you, you really need to try VOIPo. Although, to get the
best price, you need to pay the two-year total up front, it is my
understanding there is no contract and you may cancel, with a pro rata
refund, at any time. For the first 30 days, I believe they offer a full
refund.



Comments:

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Review by tferguson01 See Profile
member for 3.8 years, 841 visits, last login: 1 year ago
updated 1.2 years ago

  • Newnan,Coweta,GA
  • $5 per month
  • about 4 days
  • "Simple to ordering process with understandable terms."
  • "NONE"
  • "Great prices with upfront terms and prices."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
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Value for money:
(ratings match consensus)

My Other Reviews

·ViaTalk
·AT&T Southeast
Gotta love the extra extra features that viatalk never had or couldn't get working. Had viatalk for over 5 years but by year 5 I have had nothing but problems with one way audio and call drop outs. So far this service is second to non. I have moved and not looking back. Service has been running for over two months with no need to restart the ATA box at all the service just works with top notch call quality something viatalk could not provide.

Forgot to mention they offer free outgoing fax service no extra charge which is unheard of. My wifes loves this. We purchased a incoming fax number for a measly 36.00 dollars a year. Can't beat that.

Comments:

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Review by usa2k See Profile
member for 10.3 years, 5334 visits, last login: a few hours ago
updated 1.2 years ago

  • Canton,Wayne,MI
  • $16 per month
  • about 4 days
  • "Routing and Phonebook makes things liberating."
  • "Documentation is coming!"
  • "Rock Solid, Feature Rich, Customer Oriented."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·WOW Internet and..
Now its 02-07-2012
===========================================
Still happy. Simple as that!

So its 05-24-2010 and thought I would check back here.
===========================================

Still my favorite VoIP Provider.
Love the call filtering - especially in these financial hardship times.
VOIPo has been about to launch their Reseller Plan - still in Beta.
VOIPo reports that they are a profitable company too.
»forums.voipo.com/showpost.php?p=···tcount=1

===========================================

Almost a year since I last reviewed VOIPo! (11/02/2009)

Using 1 residential line. Founder's plan of $99 - no other fees.
This included a virtual number that is now my Line-2.
Awesome Call Filtering
Cloned line
CID/CNAM
Call routing
Remote access/dialing from my cell. (Great for calling Canada from the road.)
Prices are changing soon for new sign-ups.
The same time, a beta Reseller package is being launched.
Check out VOIPo.com, you won't regret it!

Jim, AKA usa2k

Time for an update 11/24/08
VOIPo is still great. Has not yet gone full throttle ... they have been testing their live chat support. I would not be surprised if some time soon the site gets switched on. ( I know that has bee heard before. ) Still no complaints. I have two VOIPo lines, but do not place any large usage demands.

I canceled an independent Toll-free service I pointed at VOIPo, and have a Windsor Ontario Canada number (voip.ms) pointed at my VOIPo URL. That along with my 734-437-XXXX MI number, and my 352-399-XXXX FL number, cover all my needs.

I am happily using the GS HT286 devices. New customers will get the two-phone port Grand Stream HT502 with built-in router. (If you would rather have the tiny HT286, contact support@voipo.com directly and you can likely get it.) Some people had better results with the HT502.

That's about it for now.

As a beta participant, I did get a good look at the behind the scenes preparation involved in bringing the VOIPo product to the public. Their final design/engineering team is top notch. There was nothing in their process that has rushed their offering to the public. Everything was tested, and they even had their system audited so that they will provide a secure reliable VoIP experience.

The price above is a guess at their 6 month offering. I think you will learn that the discounted price will not lock of the service used, and any remaining will be refunded after deducting the no-discounted portion used - but not exceeding what you prepaid.. (Keep in mind to read the TOS and verify what I say here. Once VOIPo is fully launched, these details will be in black and white and available to read for yourself.)

The features are easily accessed using the VOIPo vPanel web page.

Inbound Routing:
A favorite of mine! I can block everything that is not in my Phone Book.
Whitelist/Blacklist can be applied to numbers or groups of numbers.
You can create as many groups as you need.
Block all then let Whitelist numbers through.
My local area code is 734xxxxxxx so I also allowed 734******** to ring through without being in my Phone Book.
Calls from people in Ontario Canada are not complete in my Phone Book while the Mother-In-Law stays here so I also allow 519******* to ring the phone.
The possibilities are amazing. (Whitelist/Blacklist/Voicemail/Forward/Busy Tone/Disconnected)

Outbound Routing:
I forward the dialed number 613 to 613@fwd.pulver.com so I can try the FreeWorldDialup Echo Test.
I send 411 to GOOG411 information directory (411 to 8004664411)
I send 611 to 8005558355 which is an excellent information service.
550 goes to the wife's cell phone.
551 goes to my youngest daughter's cell phone
552 goes to my cell phone.
554 goes to the Mother-In-Law's home.
555 goes to my work.
You can see all the possibilities.

E911 is a painless entry on vPanel. They will let you choose from more than one possible location. I think that flexibility is referred to as Nomadic E911.

I think a soft phone offering is in the works. Beta testers have used soft phones and the GrandStream Telephone adapter. Your adapter does not need to be feature rich because the VOIPo back-end does the fancy part. The GrandStream will need a port on your router - * - so you need a router to use the TA.

I don't use the user Telemarketer Block, but it is available.

Voicemail on vPanel, from the VOIPo phone dialing 123, and SMS messages ...

Virtual numbers can be added. Toll-free numbers should be available at Launch. I used a Florida Virtual number for a while. So far no indication of more than one Primary number for each account.

There has been a PSTN number during beta to access your Voice Mail remotely by phone.

The beta has never inconvenienced me with any long outage. I really don't recall not having dial tone during the beta. 2/7/2007 is when I received info and setup a Sipura SPA2000 in the early stage. We tested ZOOM TAs for a while. As fancy as they were, the VOIPo service did not need their complexity, and potential to have service issues. Using the GrandStream VOIPo took a lesson from KISS, and likely reduced their start-up investment also.
NOTE: The soft phone should have all the same abilities, because VOIPo does all the work on the back-end, not the device or your soft phone.

If FAX capability is not offered at launch, expect it to come. VOIPo has recognized that FAX has merit. They are also realistic in concluding that reliable FAX is not a VoIP product. It is a number-to-email product for incoming, and a file-upload-to -FAX for outgoing. There has been ongoing testing, and as is the VOIPo way ... you will see it when it is worth every penny,

Call history is a searchable functional feature on vPanel. I could use some way of summarizing total hours for a time period. But VOIPo does listen to suggestions. they may respond to key changes slowly, but when offered, you will see their value. VOIPo like others these days are getting on the scene with a big list of extras compared to traditional phones and the good old early days.

CID+CNAM works. The Phone Book makes you phone even smarter.

I am never sure if outgoing CNAM works as advertised for VOIPo, Vonage, BroadvoxDirect, or Packet8. So many people can map CID to a name, or they don't have a service that does a dip in a LIDB so I'm not sure what I display. I wish there was a free service to call that spells you outgoing CNAM when you call. Most services pass the right name within the provider numbers, so that would be a false test.

BTW there is no Bandwidth Saver and I never thought to ask them what compression they use?

I also would not be surprised if there are things VOIPo may have in the works that us beta testers don't know about. As a beta tester, I have always felt they tell us all we need and tell us much more beyond that.

Some may also point out that VOIPoTim was involved in ViaTalk. Personally, I have never tried that service and have no strong opinion about it. I am glad that VOIPo came to be, no matter the path taken. I feel you will find VOIPo to be forthright, responsive, reliable, reliable, and reliable.

As a beta tester I had a long run of free service. I was paying Packet8 for unlimited service throughout the beta test until July 5th 2008 when I canceled Packet8. I only have great things to say about Packet8 except that their prices were creeping higher over time. When I had Vonage, and BroadvoxDirect, the prices dipped lower, and never went upward, even though new customer's pricing did rise.

As an early beta tester, we will be paying for our service, but our residential price will be better than an average customer can get. VOIPoTim is kind for doing this because the Residential pricing should prove to be competitive when it debuts!

For those biding your time, I hope it has been worth the wait!

9/29/08 More on biding time ...

Those contacting VOIPoTim I believe have been able to get new service.
I expect all the VIP contacts have had opportunity to sign up.

I personally have two lines (beta user discounted), at one year terms each.
If you get multiple lines, like me, you will wish they could be combined in one vPanel interface so the Contact directory and such could be unified and less redundant. Still, all good things come to those that wait. VOIPo is active at the wheel and I see no slowing of their deliberate forward pace.

Only a crystal ball might say when the gates are wide open for business, but they will surely be ready to scale for anything, even over-night.

Comments:

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Review by northalabama See Profile
member for 11.9 years, 357 visits, last login: 1 days ago
updated 1.3 years ago

  • Huntsville,Madison,AL
  • $7 per month
  • (24 month contract)
  • about 6 days
  • "The Price, The Features, The Independent Second Line"
  • "Paying For Two Years In Advance"
  • "Best Value I've Found With Features"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

1/2012: Great service, great price, great reliability, customer service cannot be touched by anyone, would recommend to everybody, best decision I've made in years.

8/2011: Couldn't be happier with VOIPo. The call routing options (blacklist, busy, forward to voicemail, forward to disconnect message) are fantastic for telemarketers. Had to call customer service a couple of times once I replaced my AT&T wireless gateway to resolve routing issues, but all is well now, and customer service ROCKS!!!

Update 6/2011: Great call quality, terrible customer service hours, oh well.

6/2011: Well, say bye-bye Vonage, hello VOIPo. Went live today, had to call to finalize my number porting, but all is well. I will wait a few days to update any ratings for reliability and quality, still kicking the tires. So far, everything is great, as expected or better.

If you read my Vonage updated review, then you know why this review has been started. Call Quality and Reliability are estimates for now, and will be updated soon, going live tomorrow.

I started research online for my new carrier while on the phone with the nice but incompetent Vonage customer service from a foreign land last week. I read that VOIPo only offers customer service reps from the US mainland, who's primary language is American English. Let's hope I never have to find out if this is true.

So far, best customer service around, easy to deal with tech support for number porting via emailed pdf's, everything has been quick, efficient, and professional. Picked up my router yesterday (that's fast for USPS first class!), and will post my progress in a few days...wish me luck...

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Review by bird95134 See Profile
member for 5.3 years, 80 visits, last login: 15 days ago
updated 1.3 years ago

  • Henderson,Clark,NV
  • $12 per month
  • (12 month contract)
  • about 14 days
  • "Great support, communications from VoIPo, call quality, steady - consistent service"
  • "None"
  • "Great price, Great tech support when needed. BEST value for service and features, period....."
Web-site:
Ease of Installation:
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Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Cox HSI
UPDATE: 1/16/2012

Continued my service for another year due to another great year of reliable, consistent service. I want my dial tone to be a "non-issue". Excellent service, call quality has exceeded my expectations. I receive high value for the amount I pay. I continue to HIGHLY RECOMMEND this service.

Update: 6/25/2011.

Continued my service. Excellent service, call quality is very, very good. I will say, as I used vanilla Tomato (on a Linksys router), Tomato USB variant has made this service ROCK SOLID -- i.e. it can recover automatically from any network glitches. This is the overall, best value for Voip services -- period. All other complaining must have a technical problem, which the Voip consumer industry, as a whole, must just deal with. HIGHLY RECOMMEND this service.

UPDATE: 7/29/2009.

Service continues to be excellent. Issues seen during late 2008/early 2009 are history. If you plan to use Tomato or DD-WRT, expect to have to modify some settings to handle a router reboot. I run Tomato and found I had to make modifications to UDP packet timeouts, with the excellent help from the VoipO support team (and help from Wireshark).

Clearly the best service/value combination I have found. Couple things people need to understand. If you need to fax -- get a POTS line from your local, traditional provider for 'basic lifeline services', add a dial-around plan for LD calls. Don't even think you can get by with faxing on Voice over IP service -- if you can, consider yourself lucky. If you can't, and you complain, you are simply a fool. Lastly, make sure you have a clean network at home. I recommended VoipO service to a few people and a couple of them had problems. I personally looked into their problems and found they had packet loss on their local network because of bad cables. Garbage in gets Garbage out.

Original Post:

Very good service for the price level paid. Genuine concern for their customers. Excellent communication by management to customers. Problems are resolved fast when encountered. Excellent call quality.

Comments:

dfrandin
Premium
join:2002-06-14
Las Vegas, NV

Faxing over VOIP??

Don't know what this VOIP vendor is doing to prevent/hinder faxing, but I regularly fax, both send and recieve, over Vonage with absolutely zero problems..

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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1.3 years ago

  • Poway,San Diego,CA
  • Contract price not specified.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

We went wireless for about 6 months, but needed a base home phone line. So far my VOIPO service has been excellent. The quality is great, even for international calls. I appreciate the ability to get text message and voice messages for all calls I receive. Customer service has been highly responsive, and it took about 15 minutes to set up the system. It's an excellent value and I recommend it to anyone who is tired of high monthly phone bills for little or no service.

Comments:

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