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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 205 reviews (154 good) (28 bad)
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Review by Goliath13 See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $10 per month (24 month contract)
  • Install: about 7 days
Good "Local Call Center. Answer Calls, Tech Support."
Bad "The Calling and Receiving Part Sucks."
Overall "Decent Value but terrible voice quality, receipt and sending of calls."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

So I've had VoipO for over a year. I've been using this service with the Pap2 adapter connected to my router and 2 Panasonic cordless phones.

I'm also a customer of Voip.ms and callwithus at my office (very happy there). I decided to go with VOIPO here because I thought it would be the better value with the wife calling the east coast all the time and they had an unlimited rate. First off the WAF is terrible and I really can't blame her.

I would say 50% of calls made return a busy signal even though the other end isn't busy. That's a 50% success rate.

When others call us either there is a few second delay or we just don't get sound and look like idiots repeatedly saying hello hello hellllooo ....

Call quality isn't good although I can't objectively say it's because of my phones or the Pap2 connector or VOIPo.

In the beginning we were getting messages from the phone saying no service or whatever. A couple of calls to VOIPo fixed that.

On the plus side they do have a local call center and you can actually call them and get somebody else on the other side. Their customer service seems on the better side of the other voip vendors I've tried who just deal with e-mails.

Overall, if you're persistent you can get a call and make a call after a few tries, in my case at least but honestly why should it be so hard?

I'm anxiously waiting for the day my service expires with this company and I'll be switching to somebody else.

member for 5.1 years, 131 visits, last login: 9 days ago
updated 2.1 years ago

Comments:
Red Hazard
Premium
join:2012-07-21
O Fallon, IL

1 edit

Cannot Use Home Wiring with Voipo????!

Removed comments and started a new thread.

djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO

File a trouble report ticket

I've had Voipo for quite a while. I started having trouble with 1-way calls.

I finally got tired of it and created a tech support incident. The first "repair" caused my call quality to go from crystal clear to crap. The second round though, they appear to have fixed it. The most interesting part is that whatever they did also fixed the delay when answering calls. No more "helllooo? hello??".

I've dealt with that damn delay for so long, it's unbelievably refreshing to be able to just answer the phone and talk!
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Review by motoracer See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $10 per month (12 month contract)
  • Install: about 14 days
Good "Cheap, good customer service, great call quality"
Bad "Absolutely none."
Overall "I would recommend VOIPo to anyone."
Web-site:
Ease of Installation:
Call Quality:
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(ratings match consensus)

Update 5/26/12 - Still working like a charm. No problems/complaints.

-------------------------------------------------------

Update 7/12/11 - Just wanted to update my review to say I haven't had any problems with my service. Everything is working perfectly. Thanks VOIPo!

-------------------------------------------------------

Update: 2/17/11 - Service has been really stable. No problems. Highly recommend VOIPo!

--------------------------------------------------------

Update: 9/24/09 - No problems at all for the last few months. Keep up the good work guys/gals!

----------------------------------------------------------

Update: 5/16/09 - Phones have been a little unreliable as of late. I'll sometimes pick up my phone and get no dialtone. I've also sporadically had calls directed to my failover number. The problem usually fixes itself, but nonetheless, still having problems.

-----------------------------------------------------------

Update: 4/15/09 - Haven't had a single problem since my ATA replacement. I have upgraded my scorecard of VOIPo accordingly. Keep up the good work Tim and team!

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Update: 4/9/09 - VOIPo has been great lately - the only complaint I have is that I'm getting an echo during phone conversations every once in awhile (it'll last about 45 seconds then go away). Outside of the echo, I haven't had any problems. Good job VOIPo.

-------------------------------------------------------------

Update: 3/27/09 - I haven't had my phone go down once (other than when my DSL went down for a little bit // not due to VOIPo) since the PAP2T replacement. I'm upgrading VOIPo's rating in this review to reflect the better service - will do so again in the future if it is warranted.

---------------------------------------------------------------

Update: 2/28/09 - All has been working well as of late. Hopefully the kinks have been cleared up.

---------------------------------------------------------------

I've had many problems with VOIPo's reliability. Due to issues outside of my control, my ATA loses registration, and it won't automatically re-register itself **as it's supposed to** until I physically reboot the device forcing it to re-register. It's to a point where I randomly use my phone to call my cell just to see if it's working (not good at all). As of now, I would not recommend anyone switching to VOIPo until they get a lot of kinks worked out.

I'll add more updates down the line.

member for 10.9 years, 3680 visits, last login: a few hours ago
updated 2.2 years ago

Comments:

Review by (hidden by request)

  • Location: Grove City,Franklin,OH
  • Cost: $8 per month (24 month contract)
Good "Great voice quality and Technical Support"
Bad "Not much really..."
Overall "Switch NOW"
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(ratings match consensus)

I have had VOIPO for about 4 months and I am most impressed. A couple of times I needed technical support and they were quick and very helpful. The features of the phone are great. If you have people calling you don't want to talk to, you can make sure they hear a busy signal or a couple of options. I do agree that the web interface could use some spucing up but for what I was paying AT&T a few months ago it is ok by me. The call quality is as good as AT&T. I have no regrets about the change and would suggest it to anyone that wants to $200-300 / year.

(review was emailed from domain sbcglobal.net)
lodged 2.2 years ago

Comments:

Review by videonex See Profile

  • Location: Fullerton,Orange,CA
  • Cost: $7 per month (24 month contract)
  • Install: about 2 days
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For simplicity at the price, can't be beat. Take advantage of the 2 year pre pay deal. Can't go wrong.

member for 13.1 years, 3808 visits, last login: 296 days ago
lodged 2.2 years ago

Comments:






Review by csiemers See Profile

  • Location: Portland,Multnomah,OR
  • Cost: $6 per month (24 month contract)
Good "Plug and Play"
Bad "Wasn't using years ago"
Overall "Working fine for us, might for you too!"
Web-site:
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My Other Reviews

·Comcast
We had cut the land line thinking we could just use cell phones. However, to save more money had to cut back on unlimited cell minutes so got Voipo to supplement that.
Ordered on-line and about a week later received the device to plug into network.
Had to contact Voipo support to get a couple minor configurations issues taken care of, but they did it quickly.
Have had about a month now so time will tell.

member for 13.9 years, 6578 visits, last login: a few hours ago
lodged 2.2 years ago

Comments:

Review by Brian in MD See Profile

  • Location: Maryland, US
  • Cost: $16 per month
Good "Reliable, excellent call quality"
Bad "None!"
Overall "Excellent new VOIP company with a ton of potential"
Web-site:
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I've been using the VOIPo beta for well over a year now, and service has been excellent. Call quality is on-par or better than most of the providers I've used, and the guys running things really seem to care about overall quality of their product. Downtime has been almost non-existent (considering it's still in beta, that's pretty good!), and the feature set is full of all the essentials. The control panel is home-grown, and functions perfectly, with changes taking effect immediately, and the interface is simple for anyone to use.

Please note that the total monthly price doesn't include fees, as those aren't known yet, but I'll update this review once they are.

Overall, even though the company hasn't gone large-scale yet, I think VOIPo has a ton of potential to become huge.

Update - 12/22/08 - Service has continued to work flawlessly. There have been no outages or significant disruptions. Everything is still great!

Update - 4/4/08 - All is good. My GrandStream device has been replaced with a PAP2T and things seem very stable. New features (including SimulRing) have been launched.

Update - 9/8/09 - All is still good. A bunch of new features, including 60 mins/mo of international calling. The service has been rock solid for me.

member for 11.3 years, 4176 visits, last login: 141 days ago
updated 2.2 years ago

Comments:

Review by Napsterbater See Profile

  • Location: Milledgeville,Baldwin,GA
  • Cost: $7 per month (24 month contract)
  • Install: about 3 days
Good "Reliable, BYOD/PBX"
Bad "None"
Overall "Great Service"
Web-site:
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(ratings match consensus)

My Other Reviews

·Windstream
Update 04-07-12: Been with them now for well over 2 years and not a single problem with them, very cheap pricing when you go for the 2yr deals they do all the time, still using my own PBX as a BYOD and zero issues.

Reliable
Allow BYOD/PBX
Virtual Numbers
Numbers available in areas others don't have.

No trouble out of them for over a year

member for 11.6 years, 4468 visits, last login: a few hours ago
updated 2.4 years ago

Comments:






Review by (hidden by request)

  • Location: Leawood,Johnson,KS
  • Cost: $6 per month
Good "Excellent call quality, support, price and features."
Bad "No outgoing caller ID showing name, just phone number. No text transcription of voice-mail message by e-mail or text."
Web-site:
Ease of Installation:
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I had Ooma, with lots of phone problems, expensive up-front equipment costs,
double the VOIPo monthly costs, and horrible support Stay away from this
company, especially if you're porting a number or using an AT&T 2-wire
modem-router. Then I had Vonage-no complaints except the price, $36+ per
month, including taxes and regulatory fees. Vonage may be a good choice if
you're making a high volume of international calls. VOIPo, for $165 for two
years ($6.88 per month), including taxes and regulatory fees is wonderful.
Excellent call quality, the best support in the industry (completely US
staff, knowledgeable, capable, cooperative and polite), no charge for
equipment (but you must return it upon termination of service) and almost
all the features you can imagine. The only features of which I am aware
that VOIPo doesn't offer are outgoing caller ID showing you name (it just
shows your number) and transcribed text of incoming voice mails by e-mail or
text (you do get e-mail and text voice-mail notifications, one of them with
the actual message attached as media file.) Unless these two features
deal-breakers for you, you really need to try VOIPo. Although, to get the
best price, you need to pay the two-year total up front, it is my
understanding there is no contract and you may cancel, with a pro rata
refund, at any time. For the first 30 days, I believe they offer a full
refund.



(review was emailed from domain ljzlaw.com)
lodged 2.5 years ago

Comments:

Review by tferguson01 See Profile

  • Location: Newnan,Coweta,GA
  • Cost: $5 per month
  • Install: about 4 days
Good "Simple to ordering process with understandable terms."
Bad "NONE"
Overall "Great prices with upfront terms and prices."
Web-site:
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(ratings match consensus)

Gotta love the extra extra features that viatalk never had or couldn't get working. Had viatalk for over 5 years but by year 5 I have had nothing but problems with one way audio and call drop outs. So far this service is second to non. I have moved and not looking back. Service has been running for over two months with no need to restart the ATA box at all the service just works with top notch call quality something viatalk could not provide.

Forgot to mention they offer free outgoing fax service no extra charge which is unheard of. My wifes loves this. We purchased a incoming fax number for a measly 36.00 dollars a year. Can't beat that.

member for 5 years, 841 visits, last login: 2.3 years ago
updated 2.5 years ago

Comments:

Review by usa2k See Profile

  • Location: Canton,Wayne,MI
  • Cost: $16 per month
  • Install: about 4 days
Good "Routing and Phonebook makes things liberating."
Bad "Documentation is coming!"
Overall "Rock Solid, Feature Rich, Customer Oriented."
Web-site:
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(ratings match consensus)

My Other Reviews

·WOW Internet and..
Now its 02-07-2012
===========================================
Still happy. Simple as that!

So its 05-24-2010 and thought I would check back here.
===========================================

Still my favorite VoIP Provider.
Love the call filtering - especially in these financial hardship times.
VOIPo has been about to launch their Reseller Plan - still in Beta.
VOIPo reports that they are a profitable company too.
»forums.voipo.com/showpost.php?p=···tcount=1

===========================================

Almost a year since I last reviewed VOIPo! (11/02/2009)

Using 1 residential line. Founder's plan of $99 - no other fees.
This included a virtual number that is now my Line-2.
Awesome Call Filtering
Cloned line
CID/CNAM
Call routing
Remote access/dialing from my cell. (Great for calling Canada from the road.)
Prices are changing soon for new sign-ups.
The same time, a beta Reseller package is being launched.
Check out VOIPo.com, you won't regret it!

Jim, AKA usa2k

Time for an update 11/24/08
VOIPo is still great. Has not yet gone full throttle ... they have been testing their live chat support. I would not be surprised if some time soon the site gets switched on. ( I know that has bee heard before. ) Still no complaints. I have two VOIPo lines, but do not place any large usage demands.

I canceled an independent Toll-free service I pointed at VOIPo, and have a Windsor Ontario Canada number (voip.ms) pointed at my VOIPo URL. That along with my 734-437-XXXX MI number, and my 352-399-XXXX FL number, cover all my needs.

I am happily using the GS HT286 devices. New customers will get the two-phone port Grand Stream HT502 with built-in router. (If you would rather have the tiny HT286, contact support@voipo.com directly and you can likely get it.) Some people had better results with the HT502.

That's about it for now.

As a beta participant, I did get a good look at the behind the scenes preparation involved in bringing the VOIPo product to the public. Their final design/engineering team is top notch. There was nothing in their process that has rushed their offering to the public. Everything was tested, and they even had their system audited so that they will provide a secure reliable VoIP experience.

The price above is a guess at their 6 month offering. I think you will learn that the discounted price will not lock of the service used, and any remaining will be refunded after deducting the no-discounted portion used - but not exceeding what you prepaid.. (Keep in mind to read the TOS and verify what I say here. Once VOIPo is fully launched, these details will be in black and white and available to read for yourself.)

The features are easily accessed using the VOIPo vPanel web page.

Inbound Routing:
A favorite of mine! I can block everything that is not in my Phone Book.
Whitelist/Blacklist can be applied to numbers or groups of numbers.
You can create as many groups as you need.
Block all then let Whitelist numbers through.
My local area code is 734xxxxxxx so I also allowed 734******** to ring through without being in my Phone Book.
Calls from people in Ontario Canada are not complete in my Phone Book while the Mother-In-Law stays here so I also allow 519******* to ring the phone.
The possibilities are amazing. (Whitelist/Blacklist/Voicemail/Forward/Busy Tone/Disconnected)

Outbound Routing:
I forward the dialed number 613 to 613@fwd.pulver.com so I can try the FreeWorldDialup Echo Test.
I send 411 to GOOG411 information directory (411 to 8004664411)
I send 611 to 8005558355 which is an excellent information service.
550 goes to the wife's cell phone.
551 goes to my youngest daughter's cell phone
552 goes to my cell phone.
554 goes to the Mother-In-Law's home.
555 goes to my work.
You can see all the possibilities.

E911 is a painless entry on vPanel. They will let you choose from more than one possible location. I think that flexibility is referred to as Nomadic E911.

I think a soft phone offering is in the works. Beta testers have used soft phones and the GrandStream Telephone adapter. Your adapter does not need to be feature rich because the VOIPo back-end does the fancy part. The GrandStream will need a port on your router - * - so you need a router to use the TA.

I don't use the user Telemarketer Block, but it is available.

Voicemail on vPanel, from the VOIPo phone dialing 123, and SMS messages ...

Virtual numbers can be added. Toll-free numbers should be available at Launch. I used a Florida Virtual number for a while. So far no indication of more than one Primary number for each account.

There has been a PSTN number during beta to access your Voice Mail remotely by phone.

The beta has never inconvenienced me with any long outage. I really don't recall not having dial tone during the beta. 2/7/2007 is when I received info and setup a Sipura SPA2000 in the early stage. We tested ZOOM TAs for a while. As fancy as they were, the VOIPo service did not need their complexity, and potential to have service issues. Using the GrandStream VOIPo took a lesson from KISS, and likely reduced their start-up investment also.
NOTE: The soft phone should have all the same abilities, because VOIPo does all the work on the back-end, not the device or your soft phone.

If FAX capability is not offered at launch, expect it to come. VOIPo has recognized that FAX has merit. They are also realistic in concluding that reliable FAX is not a VoIP product. It is a number-to-email product for incoming, and a file-upload-to -FAX for outgoing. There has been ongoing testing, and as is the VOIPo way ... you will see it when it is worth every penny,

Call history is a searchable functional feature on vPanel. I could use some way of summarizing total hours for a time period. But VOIPo does listen to suggestions. they may respond to key changes slowly, but when offered, you will see their value. VOIPo like others these days are getting on the scene with a big list of extras compared to traditional phones and the good old early days.

CID+CNAM works. The Phone Book makes you phone even smarter.

I am never sure if outgoing CNAM works as advertised for VOIPo, Vonage, BroadvoxDirect, or Packet8. So many people can map CID to a name, or they don't have a service that does a dip in a LIDB so I'm not sure what I display. I wish there was a free service to call that spells you outgoing CNAM when you call. Most services pass the right name within the provider numbers, so that would be a false test.

BTW there is no Bandwidth Saver and I never thought to ask them what compression they use?

I also would not be surprised if there are things VOIPo may have in the works that us beta testers don't know about. As a beta tester, I have always felt they tell us all we need and tell us much more beyond that.

Some may also point out that VOIPoTim was involved in ViaTalk. Personally, I have never tried that service and have no strong opinion about it. I am glad that VOIPo came to be, no matter the path taken. I feel you will find VOIPo to be forthright, responsive, reliable, reliable, and reliable.

As a beta tester I had a long run of free service. I was paying Packet8 for unlimited service throughout the beta test until July 5th 2008 when I canceled Packet8. I only have great things to say about Packet8 except that their prices were creeping higher over time. When I had Vonage, and BroadvoxDirect, the prices dipped lower, and never went upward, even though new customer's pricing did rise.

As an early beta tester, we will be paying for our service, but our residential price will be better than an average customer can get. VOIPoTim is kind for doing this because the Residential pricing should prove to be competitive when it debuts!

For those biding your time, I hope it has been worth the wait!

9/29/08 More on biding time ...

Those contacting VOIPoTim I believe have been able to get new service.
I expect all the VIP contacts have had opportunity to sign up.

I personally have two lines (beta user discounted), at one year terms each.
If you get multiple lines, like me, you will wish they could be combined in one vPanel interface so the Contact directory and such could be unified and less redundant. Still, all good things come to those that wait. VOIPo is active at the wheel and I see no slowing of their deliberate forward pace.

Only a crystal ball might say when the gates are wide open for business, but they will surely be ready to scale for anything, even over-night.

member for 11.6 years, 5763 visits, last login: 1 days ago
updated 2.5 years ago

Comments: