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VOIPO page on DSLReports
Six Month Rating

bullet 212 reviews (160 good) (29 bad)
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Review by gnvdude See Profile

  • Location: Gainesville,Alachua,FL
  • Cost: $5 per month (24 month contract)
  • Install: about 5 days
Good "Vonage to VOIPO move - excellent experience"
Bad "None so far"
Overall "Excellent experience so far with excellent costs"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

Transfer from Vonage to VOIPO experience

Vonage to VOIP Switch Experience

Thought I'd post the experience I've had with voipo over the last 4 weeks.

Just like many I was working to reduce my family budget monthly costs. Since I was off my AT&T cell contract in July I switched my iphone from the AT&T plan at $130 per mon. to StraightTalk @ $45 per month. Bonus.

Somehow I came across VOIPO, noticed the 2 year special pricing deal they had, so I decided to take the leap. I have been with Vonage for 6+ years, even had locked in pricing for the unlimited plan @ $10 per month. But VOIPO costs would take me down to $5 per month. In the beginning with Vonage I had calls I couldn't make to certain numbers and other minor issues I needed to open a vonage support ticket for and report. Over time and many tickets the call routes for my device (Cisco Linksys PAP2) got worked out.

So I expected to have the same start-up issues with VOIPO.

I filled out the online VOIPO porting form, which opened a support ticket. The next day I got a reply back saying Vonage did not have my phone number registered under my home address but instead their address, and did I have my permission to resubmit the port request. I answered yes, and the process went through and started.

After the port was completed, I started to dial the numbers same area code and different that under vonage I originally had trouble dialing (network busy message, fast busy signal, etc). The calls went through from VOIPO without issue. I was pleasantly surprised. I had expected to encounter the same dial out issues I had with vonage with voipo. So far 4 weeks later that hasn't happened.

Inbound calls have been fine. I signed up with VOIPO to get the advanced call routing features Vonage doesn't offer. The only thing I miss from Vonage is the voice to text feature that would email me a translation of the call. But since I still get the voice message audio emailed to me I can live with that.

Call Quality seems to be better under VOIPO with the stream adapter. Vonage sounded more compressed, VOIPO sounds more crisp.

Of course I've only been a VOIPO customer for 4 weeks now. But so far their support department has been very responsive, and inbound and outbound calls working just fine.

I do expect occasional typical VOIP issues that go with this technology like QoS router warble settings issues, and the occasional need to reboot my device. I do understand it's VOIP and that these issues are to be expected from time to time. If you want perfect service you either have to go traditional land line or use your cell phone. But for $5 per month I can't beat it.

Looking forward to implementing some call routes to reduce the telemarketer calls and route numbers straight for voicemail I don't want calling us.

I read many a forum post on other peoples vonage to voipo experience, before I ported my number (tested voipo for 2 weeks). All I can say is my experience has been pretty close to perfect.

I'm waiting to see how voipo behaves over the next few months. If I have issues you can trust I will open a trouble ticket. Given my current support experience and the posts I've seen from the CEO guy I expect voipo to address my issues to my satisfaction.

All in all it's been a great transition. So far I'm glad I made the switch. Stay tuned I'll update in another 6 months.

member for 8.2 years, 1 visits, last login: 1.9 years ago
lodged 1.9 years ago


Review by burris See Profile

  • Location: Miami,Miami-Dade,FL
  • Cost: $8 per month (12 month contract)
Good "Solid-clear quality"
Bad "None"
Overall "Never had it so good. Reliable...excellent quality talk & and listen."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

Thanks, DSLRerports for the reminder.

I forget that I'm even on VOIP as the service is so solid and the audio is so clear, I take for granted just how great the service is.
When I think back of the really lousy VOIP service with other providers in years past, I do appreciate what a great company and service Tim has built..


Just got another reminder from DSLReports to consider updating my review..

Not much to say as nothing has changed.
Service is still top of the line and I don't have a single complaint

Tim certainly knows how to run his company..


Since I received a reminder from DSLRreports to consider updating my review, i shall do so..

It should be obvious that I am thoroughly pleased with the service. In my opinion, it rivals POTS in terms of quality and blows it away in terms of price..
My cost remains the same as I am grandfathered in from the founders era.

The few times I have asked for support, well after the beta days, the response has been superb.
One must always realize that we are utilizing the internet, and therefore are subject to all the feckless issues that arise. Certainly can't blame the VOIP provider for that.
That the service pleases my wife is the acid test.


I see that almost a year has elapsed since my last review.

Not sure what I can add to comment the exemplary service I already have. Tim knows how to run a company and provides first class customer support. Sure, a glitch occurs once in a while, but hey, this is the internet.
I'm extremely comfortable with the service since inception and it must be working well for me as I have no land line.


I just realized that I haven't updated my review for quite a while.

Only change was to update the ATAs from GS502 to Linksys PAP2T. I think this was a great idea. Far more solid connectivity.
I'm still in love with the service as its quality is excellent. Actually getting better in many respects.

Support is by far some of the best anywhere.
No problems for me.


I have been on their beta for quite a while and the service has been excellent.
I, as well as a number of others are patiently waiting for the launch.
I think that this will be the VOIP service that sets the standard.

I have been on VOIP for about 3 years and this new company has been an exciting experience.

I will update my review after the launch..


Since the launch is happening, I can only hope for all the new users, the same quality of service and support I have experienced during the beta.

The attitudes of the support personnel is not to be believed in this day and age.
They not only respond quickly, but respond with meaningful information and have no problem answering any questions.

I can only hope it remains as it has been, and I'm sure it will..

Many thanks to the entire crew at VOIPo...It has been and I'm sure it will remain a wonderful experience in the world of VOIP....


Nov 4 2008.....Time for an update..

Still going strong...in fact the service is so stable and the quality is so good(just ask my wife), that I recently ordered a second line.

The few minor questions or issues that crop up from time to time, are answered via a ticket almost before you can get back to your e-mail screen.

I had no idea I would ever be able to virtually sit back and spend my time fooling with my 5 PCs, rather than having a full time job programming and tweaking my ATA and looking for servers around the country that might work.

I hope and do think that this is the real benchmark for VOIP services.

Thanks again Tim and your entire staff..


December 27 2008


Since the last review, the special price came up..

In addition, VOIPo turned up a cloned line feature that gives you two functioning in and out lines using the same primary number. What a treat..

In terms of quality, what can I say. I get a dial tone every time-the calls on both ends are loud and clear---and most important, I haven't heard a negative utterance from my wife since signing on with VOIPo.

Keep up the good work, Tim..

member for 14.1 years, 5973 visits, last login: 2 days ago
updated 1.9 years ago


Review by ymhee_bcex See Profile

  • Location: Tarzana,Los Angeles,CA
  • Cost: $8 per month (24 month contract)
  • Install: about 10 days
Good "Good call quality, quick install, knowledgeable support"
Bad "24-month contract, website can be confusing"
Overall "So far so good"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
Update October 23, 2012.


Apparently, voice quality problem cannot be resolved. Well, it looks like I will have to move this one problematic account. Tier II tech was noticeably embarrassed: "Yes, I can see that other Voipo phone number rings your adapter without any problems, and yes I can see that 5 other VSPs work fine with your router; but I was told by my superiors to tell you that it is your bandwidth - and the fact that another Voipo number works fine is just a fluke. No, I am not saying that it makes sense, but that's what I was told to tell you".

For now, I forwarded Voipo number to Google Voice and plugged the phone into Obi. Everything works fine. We need to decide whether switch phone number completely and use Google Voice; go through the pain of porting the number through Sprint pre-paid to Google Voice; or switch to some other provider like Future Nine. But at least my parents are happy with the voice quality - which is more than they can say about Voipo.

Update September 7, 2012. Voice quality problems continue; and the support is surprisingly bad from both technical and organizational perspective. The ticket gets passed from one tech to another without any notes, so the next one starts with the same script that it is probably a router or ISP, or Southern California heat. Then it gets escalated to level 2; and level 2 person turns out to be looking at the wrong account and gives a bunch of advice that doesn't apply. I first thought that he is an idiot - but then it was simply he was looking at the wrong account.

Update July 4, 2012: Voice quality is occasionally unacceptable. Then it seems to be working fine again. A good overview of people having problems (including me) is here: »forums.voipo.com/showthread.php/···n-issues. Tech support is knowledgeable, but their only troubleshooting tool seem to be ping. I was going to switch another line to Voipo, but now I think I will try CallCentric instead.

Update December 20, 2011: I got number ported in 10 days. As soon as I emailed them authorization letter, they created a ticket, and sent me periodical status updates. Specifically, they informed me in a day or two about the expected transfer day, and it happened right when they said.

VOIPo indeed resets adapter user password every time it reboots. When I contacted support about it, I encountered the first clueless tech (first three or four were top-notch). The problem wasn't that he wasn't knowledgeable; the problem is that he wasn't willing to accept that he doesn't know the answer and was trying to BS his way out of the situation. Finally, he contacted level 2, and they set the password to something that I specified. OK - but PhonePower somehow figured out the way to not touch user password on the same Grandstream model.

It's nice that both VOIPo and Phone Power include 60 minutes of international calls. However, regular international rates are notably higher than, say, Call With Us or VoipDiscount.

Now, please - do something about this freaking website of yours. If you don't have budget for it, at least set up a customer forum - you will get a lot of ideas "for free".


December 9, 2011. I switched one of my three accounts from VoicePulse to VOIPo, and I've had Phone Power for several months. So, I will compare these as much as I can.

I've had VOIPo service for less than a week; so I put quality and reliability to "best" (no complaints so far), but may come later and change if the problems arise.

Ordering / delivery / installation was completely seamless. I got adapter the next day (well, I live within driving distance from their Irvine office, but it's still nice surprise). The adapter is obviously used - but so is the DVR from the cable company, not a big deal. It got initialized in 10 minutes (as instructions say), and it works - what else do you need!

Voice quality is quite good. I made both domestic and international calls (haven't tried incoming calls yet, since old number still rings on the old phone, and nobody knows my new temporary number).

I absolutely love "cloned line". Essentially, you have two phones for the price of one. Both Phone Power and VOIPo have it; and VoicePulse doesn't. VOIPo has "Scheduling" feature. My PhonePower line needs it, but PP doesn't have it. On the other hand, phone power has incoming fax support. VOIPo has it only as an add-on feature for $36/yr.

It's very easy to get SIP credentials (Phone Power requires to open a ticket, but they included a "MagicJack-like" USB phone, so I never got a chance to do it). VOIPo accomplishes the same in one click; so I already successfully set up my PIAF pbx to dial through them.

Price-wise, VOIPo is the cheapest ($185 for 2 year contract) without any compromise on functionality. PP is $260 for two years (would be more if I ordered the adapter from them).

The biggest annoyance is VOIPo website. For starters, feature pages have CSS of "-moz-user-select=none". In other words, you can't cut and paste from the page. Don't know what they tried to accomplish (it's not that difficult to remove this style in Firefox), but the only thing they *did* accomplish was customer dissatisfaction.

Control panel is terrible. Some options don't work (for example, SMS control is advertised, but doesn't work); others lack any explanation ("speed dial" which is called "outbound routing" is very non-intuitive to set up).

One other odd thing. It looks like user password on the Grandstream adapter cannot be changed. When I change it, the adapter says that it requires reboot - but when I reboot, the password gets reset to the default ("123"). I wanted to be able to look at the adapter from the office, but obviously, I am not going to open firewall port if I can't change the password.

member for 8.5 years, 881 visits, last login: 41 days ago
updated 2 years ago

Newport Beach, CA



I'm the owner of VOIPo and saw this.

Could you PM or e-mail your ticket numbers for the 10/23 update to tim @ voipo.com so I can take a look.

The response you got from our support sounds odd and I'd like to look into it and see if we can't get it resolved for you.

If one of your numbers works well and the other doesn't, something seems wrong there.

Please send me info so I can take a look and see what we can do about this. I'm not 100% sure that response from support is accurate without looking into it.


Timothy Dick

Review by Davefred99 See Profile

  • Location: Moreno Valley,Riverside,CA
  • Cost: $11 per month (12 month contract)
  • Install: about 1 days
Good "Easy to set up,Good Price for full service Voip provider"
Bad "Minimal BYOD support, some problems with call quality"
Overall "For many this would be a good provider if you just want a plug and play setup"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

I have been using Voipo for about 9 mos and in the beginning it was trouble free or at least seemed so. After about 6 mos I started getting some choppy calls and no answer calls or the other party could not hear me. I opened a support ticket and to there credit they were very quick and eager to help. After some trouble shooting and a live call in they logged into my ATA and changed a fee things including my server and things were much better but not perfect. I have since purchased an OBI202 ATA and set them up for incoming only because I use Google Voice for all outgoing and some incoming calls and do not have anymore problems. I need to set them up as an outgoing service just to see if the problems I was having were ATA related.

I also had a fax only Cloud number but recently ported it over to Anveo mostly because its cheaper and I seldom use the fax so its not critical. I am considering moving my Voipo Number over to Anveo as well because I prefer to roll my own and use my own ATA. Its hard to fault Voipo as they do not pretend to be a BYOD provider but do have some limited support. I am a cost conscious user and try to get the best bang for the buck and it seems Voipo is moving to more of a mainstream premium provider.were as I want a more value based BYOD service.

member for 2.2 years, 820 visits, last login: 15 days ago
lodged 2.1 years ago


Review by Gaff See Profile

  • Location: North TX, US
  • Cost: $6 per month
  • Install: about 4 days
Good "About as simple as VOIP gets"
Bad "Not much right now"
Overall "I should have done this years ago"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

After coming to the belated realisation that I was paying AT&T too much for home phone and DSL service and had been for some time, I started shopping around for a VOIP solution which I knew from research was much cheaper to provide than traditional telephony services.

After seeing VOIPo recommended elsewhere on these forums, I started to look at them closely. $165 for two years of service (breaking down to $6.88 a month) seemed like too good of a deal to pass up and so I signed up on 8/6 and received the VOIPo ATA unit on 8/10 (a Grandstream HT702 - provided free of charge for the lifetime of my service).

Installation was as simple as connecting one end to my router, connecting the other end to my phone and plugging in the power. After a few minutes of the lights flashing I suddenly had a dialtone and was up and running.

I did have some issues with the fact that I was using a Panasonic DECT 6.0 cordless phone, which apparently has some problems correctly receiving caller ID information from the VOIPo ATA. I also had a problem whereby the ATA would not correctly hang up the line when a call came in that was answered by my answering machine but no message was left.

One email and one livechat with VOIPo support later and a new firmware upgrade for my ATA solved both of those issues in about 20 minutes.

The one last niggle was that my VOIPo-provided voicemail did not work. The tech who fixed my above problems could not fix that one and passed the ticket on to tier 2 support, who in turn passed it to tier 3 and the issue was fixed less than 90 minutes after the livechat.

So all in all, everything is now working flawlessly and I am paying about 85% less than what I would be paying AT&T for what is a superior service with features and extras all over the place, one of which is 60 minutes of free calls a month to a long list of countries, which is going to be very useful to an ex-pat Brit like myself.

The only downside is that I wish that I had done this a long time ago.

Do yourself a favour: stop giving the incumbent phone companies ridiculous amounts of money for what costs them very little to provide and get in step with today's technology. Your wallet will certainly thank you for it.

member for 15.1 years, 3815 visits, last login: 2 days ago
updated 2.1 years ago


Review by bgraham See Profile

  • Location: Smithtown,Suffolk,NY
  • Cost: $18 per month (month by month)
  • Install: about 4 days
Good "Everything works just as it should. Been a customer for 2 years."
Bad "Nothing."
Overall "Great service and support. Call quality is as good as POTS."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

Just a great service. Not sure if the $18 a month is my grandfathered price and the current price is different, but for $18 a month you can't go wrong. I also call home to the UK 3 or 4 times a month and the package includes 60 free international minutes a month so I never have to pay for international calls.
The only problem I ever had was that I can't call local only 800 #'s. Who cares, I just call the non 800#.
I cannot remember the service ever going down, other than maybe once or twice in the last 2 years for an hour or so.

Update July 2012
Switched to the $189 for 2 year prepaid contract. Have about 6 months left on it and if they don't grandfather me to another 2 year prepaid contract I will still be happy to go back to the $18 a month price.

member for 13.6 years, 3437 visits, last login: 221 days ago
updated 2.2 years ago




Constant Problems

A couple times a month for the past year I have trouble with the service. Usually, I can't make calls. I find the positive reviews here dubious.

Review by Goliath13 See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $10 per month (24 month contract)
  • Install: about 7 days
Good "Local Call Center. Answer Calls, Tech Support."
Bad "The Calling and Receiving Part Sucks."
Overall "Decent Value but terrible voice quality, receipt and sending of calls."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

So I've had VoipO for over a year. I've been using this service with the Pap2 adapter connected to my router and 2 Panasonic cordless phones.

I'm also a customer of Voip.ms and callwithus at my office (very happy there). I decided to go with VOIPO here because I thought it would be the better value with the wife calling the east coast all the time and they had an unlimited rate. First off the WAF is terrible and I really can't blame her.

I would say 50% of calls made return a busy signal even though the other end isn't busy. That's a 50% success rate.

When others call us either there is a few second delay or we just don't get sound and look like idiots repeatedly saying hello hello hellllooo ....

Call quality isn't good although I can't objectively say it's because of my phones or the Pap2 connector or VOIPo.

In the beginning we were getting messages from the phone saying no service or whatever. A couple of calls to VOIPo fixed that.

On the plus side they do have a local call center and you can actually call them and get somebody else on the other side. Their customer service seems on the better side of the other voip vendors I've tried who just deal with e-mails.

Overall, if you're persistent you can get a call and make a call after a few tries, in my case at least but honestly why should it be so hard?

I'm anxiously waiting for the day my service expires with this company and I'll be switching to somebody else.

member for 5.2 years, 131 visits, last login: 64 days ago
updated 2.2 years ago


Red Hazard
O Fallon, IL

1 edit

Cannot Use Home Wiring with Voipo????!

Removed comments and started a new thread.

Valencia, CA
·Time Warner Cable

File a trouble report ticket

I've had Voipo for quite a while. I started having trouble with 1-way calls.

I finally got tired of it and created a tech support incident. The first "repair" caused my call quality to go from crystal clear to crap. The second round though, they appear to have fixed it. The most interesting part is that whatever they did also fixed the delay when answering calls. No more "helllooo? hello??".

I've dealt with that damn delay for so long, it's unbelievably refreshing to be able to just answer the phone and talk!
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Review by motoracer See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $10 per month (12 month contract)
  • Install: about 14 days
Good "Cheap, good customer service, great call quality"
Bad "Absolutely none."
Overall "I would recommend VOIPo to anyone."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

Update 5/26/12 - Still working like a charm. No problems/complaints.


Update 7/12/11 - Just wanted to update my review to say I haven't had any problems with my service. Everything is working perfectly. Thanks VOIPo!


Update: 2/17/11 - Service has been really stable. No problems. Highly recommend VOIPo!


Update: 9/24/09 - No problems at all for the last few months. Keep up the good work guys/gals!


Update: 5/16/09 - Phones have been a little unreliable as of late. I'll sometimes pick up my phone and get no dialtone. I've also sporadically had calls directed to my failover number. The problem usually fixes itself, but nonetheless, still having problems.


Update: 4/15/09 - Haven't had a single problem since my ATA replacement. I have upgraded my scorecard of VOIPo accordingly. Keep up the good work Tim and team!


Update: 4/9/09 - VOIPo has been great lately - the only complaint I have is that I'm getting an echo during phone conversations every once in awhile (it'll last about 45 seconds then go away). Outside of the echo, I haven't had any problems. Good job VOIPo.


Update: 3/27/09 - I haven't had my phone go down once (other than when my DSL went down for a little bit // not due to VOIPo) since the PAP2T replacement. I'm upgrading VOIPo's rating in this review to reflect the better service - will do so again in the future if it is warranted.


Update: 2/28/09 - All has been working well as of late. Hopefully the kinks have been cleared up.


I've had many problems with VOIPo's reliability. Due to issues outside of my control, my ATA loses registration, and it won't automatically re-register itself **as it's supposed to** until I physically reboot the device forcing it to re-register. It's to a point where I randomly use my phone to call my cell just to see if it's working (not good at all). As of now, I would not recommend anyone switching to VOIPo until they get a lot of kinks worked out.

I'll add more updates down the line.

member for 11.1 years, 3746 visits, last login: a few hours ago
updated 2.4 years ago


Review by (hidden by request)

  • Location: Grove City,Franklin,OH
  • Cost: $8 per month (24 month contract)
Good "Great voice quality and Technical Support"
Bad "Not much really..."
Overall "Switch NOW"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

I have had VOIPO for about 4 months and I am most impressed. A couple of times I needed technical support and they were quick and very helpful. The features of the phone are great. If you have people calling you don't want to talk to, you can make sure they hear a busy signal or a couple of options. I do agree that the web interface could use some spucing up but for what I was paying AT&T a few months ago it is ok by me. The call quality is as good as AT&T. I have no regrets about the change and would suggest it to anyone that wants to $200-300 / year.

(review was emailed from domain sbcglobal.net)
lodged 2.4 years ago


Review by videonex See Profile

  • Location: Fullerton,Orange,CA
  • Cost: $7 per month (24 month contract)
  • Install: about 2 days
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)

For simplicity at the price, can't be beat. Take advantage of the 2 year pre pay deal. Can't go wrong.

member for 13.2 years, 3808 visits, last login: 351 days ago
lodged 2.4 years ago