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Review by Quattrohead 
member for 8.2 years, 1846 visits, last login: a few hours ago
updated 2.5 years ago
 Granby,Hampshire,MA
 Contract price not specified. - (12 month contract)
 "Customer service and reliability" "Good hosting company too"
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Still using it and few problems
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 Review by C10Chevy
member for 13.1 years, 608 visits, last login: 1.8 years ago
updated 2.6 years ago
- Griffin,Spalding,GA
- $8 per month
- (12 month contract)
- "Price is great. Many extras included. Voice quality ranks with the best."
 "See review"- "It'll probably be great if I can get the kinks worked out!"
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Signed up with Voipo on 9/28 and sent in authorization to have my number ported from Comcast the same day. Received the adapter in a few days. Comcast finally ported my number over on 10/15. Glad to be rid of them. And when I did the setup I was having a problem with getting a fast busy signal whenever I tried to place a call. Very helpful tech support guy promptly fix the problem. Today (10/18) I've been experiencing multiple problems.
1. I get no incoming caller ID. Phone just shows "Incoming Call"
2. When I answer an incoming call I get a dead line. The people who've called say their call went directly to voicemail. Even though I answered.
3. My outgoing calls are showing up on caller ID with a virtual number I was issued from Voipo and not my ported number.
If I can these kinks worked out it will probably be worth the switch. I'll return in a day or two to update my review and adjust my ratings.
10/19/09
Spoke with the guys in tech support and was able to fixed everything with a bit of port forwarding and a few adjustments on their end. Needless to say I'm quite satisfied with the care and concern. Thanks Guys!!!
10/22/09
Couldn't ask for better service. Everything is functioning as advertised. I can tell no difference in call clarity between old Comcast voip service and Voipo. The only real difference is that I now have a multitude of user options available to me versus hardly anything useful from Comcast outside of the basics. And of course at a fraction of the cost. My annual bill including junk fees from Comcast was about $330. And that was for their basic service without any long distance included. I'll make a final review in two weeks.
10/16/10 (Final review)
Well I decided to cancel Voipo after my first year. In fairness I have to say that everything worked pretty good once the kinks were worked out. But I never had totally reliable service as far as the connection was concerned. I still had occasional times when I'd answer the phone only to get a busy signal. And of course any time the power went out I had to reboot the device. But I had to do that with my modem and router too. I actually would have stayed if I could have paid the same price. But I missed a promotion to stay at the same price and would have had to pay $50 more. Albeit the promotion wasn't promoted directly to me since I never knew about it until it had ended. But even at $185 per year it still was a good deal. But my mobile plan averages 6 to 8 thousand rollover minutes each month, so it was even cheaper just to use my cell phone for all calls. And it has worked out great. I think in the very near future that even voip lines are going to be abandoned in favor of mobile devices the same way that regular landlines have lost consumers. But it was an interesting and I don't regret spending just one year with Voipo.
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 | | Cell only "I think in the very near future that even voip lines are going to be abandoned in favor of mobile devices the same way that regular landlines have lost consumers."
Agreed.
Did just that.
No problems, no regrets | |
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Review by wistlo
member for 10.3 years, 1149 visits, last login: a few hours ago
updated 2.6 years ago
- New Orleans,Orleans,LA
- $9 per month
- (24 month contract)
 about 5 days- "Reliable, clear voice quality, prompt and intelligent support, value"
- "Minor: [used to be lack of features, but greatly improved]"
- "Recommended"
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VoipO replaced CallVantage in this household five months ago.
I have not experienced any downtime with this service. Voice quality is excellent, even on my sometimes marginal Cox cable connection. The service is routed through a Linksys WRTG54L router running Tomato RAF with QOS enabled. QOS is superfluous except at those times when the cable service is balky.
Tech support is responsive and has excellent web ticket system. In my case, a faulty ATA (RJ45 socket would not latch connector) was replaced promptly. In a second case, the customer (me) had included an invalid character in my caller display (an ampersand) that would disable some features on the ATA. Tech support stayed with the problem until they identified it and immediately changed the web management console to eliminate customers' ability to make this particular screw-up. I was impressed.
These minor matters were all resolved in the first month. Since then, zero issues.
The web site is spare with little documentation. Features are managed via a simple tree menu. Customers have access to an active company-sponsored forum with a mother-lode of good technical information, some of which comes directly from the company founder.
CallVantage allowed multiple phones to simul-ring or ring in a cascading sequence. VoipO allows only one phone to be simul-ring and does not have the option to require the user to press a key to pick up the call. CallVantage had more extensive do-not-disturb features. None of these was worth three times the monthly cost.
[UPDATE 22 Aug 2009: Forum URL is
»forums.voipo.com/]
UPDATE 12 Jan 2009: VoipO continues to work near perfectly. Customer support is prompt and they really respect the users' level of technical knowledge. No scripts here! They even know their way around Tomato firmware. It's not that I've needed much in the way of support. One group of called numbers was not routing (returning fast busy). They had that solved in a half-hour or so, and you can see exactly what and who is working the problem via the ticket system. (FWIW the incident involving Tomato turned out to be a problem with cable modem).
UPDATE 15 Oct 2010: First off, this update comes as the result of a truly funny forum IM message from Voipo encouraging this update, so funny that my non-technical wife nearly sprayed my screen with coffee when she came upon it. Well played, sirs. She makes the case better than I can: she dials out on our 80's vintage POTS equipment, and more recently on her HTC Liberty/Aria via Sipdroid and our household WiFi, with no idea that her "landline" calls are going via VOIP as well as those originating from her "cell phone".
I have a friend in Atlanta who signed up for VoipO at my recommendation, and four months in she's satisfied with her service.
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Review by Kill4Speed
member for 6.3 years, 2489 visits, last login: 15 days ago
updated 2.6 years ago
- Ashburn,Loudoun,VA
- Contract price not specified.
- "voice quality has been excellent"
- "there are a few missing features but I'll take stable service/reliability over features any day"
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I've been beta-ingVOIPo since it was offered (1yr+)
despite the fact that it's still in beta, I've rarely experience unannounced outages
voice quality has been excellent
08/04/2008 update
VOIPo is not publicly launched yet; however, I've been very happy during the (generously long) beta that I've ordered (1yr) service for my parents (nontechies, who live out of state)
10/09/2008 update
Still impressed with the VOIPo stable service; decided to port my own home number to VOIPo as well
10/22/08 update
Outstanding Customer Support! Here are some examples:
1. I submitted a ticket regarding audio quality issue with the 1st ATA sent via VOIPo (to my out of state parents). Despite the hardship caused by the hurricane, VOIPo quickly replaced the defective equipment
2. I expressed issue with audio delay of 2-3 ms in answering incoming calls with the HT-286, VOIPo promptly resolved it by upgrading my ATA to a HT-502. Thanks for saving my ears (from the wife's complaints)
3. I submitted a ticket regarding answering machine recorded busy/reorder tone after callers hung up. The support team thanked me ,"VOIPo appreciates your dedication and involvement in advancing our service and features.", and informed me that they've forward the issue to their developers
For those that want to obtain reliable, plug and play VOIP service, I highly recommend VOIPo
I'll try to update the review as time permits
03/13/09 update
Since I've learned VOIPo 'fixed' the 30 min. session timer problem with ATAs which do not support RFC4028, I've started using my own SPA-1001 (instead of the VOIPo provided/provisioned HT-502)
AFAIK, we did not experience the infamous "lost registration" that many have experienced; Our audio quality has been excellent; my parents ,OTOH, experienced occasion audio and registration issues; BTW, they're still using the VOIPo provided/provisioned HT-502. I've asked them (my parents) to keep me informed so that I can submit problem ticket to VOIPo support team
05/16/09
I'm happy to report that VOIPo has added CallerId+Location to "Call History"
10/13/09
1. the 15th of this month marks our 1st year anniversary with VOIPo - yes, time flies while we're ...
2. I've paid for another year of service (for our residence and our parents)
3. Needless to say, I'm still happy with the service provided via VOIPo
04/18/10
Experienced a brief outage - promptly addressed by support
While I read others have/had experienced stability issues with VOIPo,
I'm still happy with the service.
One has to realize that VOIP over public network will never be as reliable as POST...
lost my thought there, but I hope everyone get what I'm trying to convey
05/16/09
I'm happy to report that VOIPo has added CallerId+Location to "Call History"
10/13/10
I'm still happy with the service provided via VOIPo, signed up for another year of service (for our residence and our parents)
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Review by speed_phreak
member for 7.1 years, 264 visits, last login: 1.4 years ago
updated 2.7 years ago
- Culver,Jefferson,OR
- $9 per month
- (12 month contract)
- "Cheap, reliable, good support, beta features, 2nd line... active contributors to dslreports forums..."
- "not free?"
- "call quality is great, cheap, support is responsive and is US based!!!"
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i dropped packet8 when they jacked up their prices a year ago. at the time voipo was still growing, but had already gathered a loyal following of customers on this site. i had previously been burned by sunrocket, but my gut said voipo was worth a shot....
installation was trouble free. i have had very few issues since install. i was getting disconnects when calling a particular number, but support resolved this by routing my calls to that particular number through another carrier. the only ongoing issue is DTMF tones occasionally being triggered by speech, but this is apparently typical of linksys ATAs.
i have almost completed a year with voipo and am satisfied enough to have recently renewed for another 2 years. beta features are great, they seem to add new features fairly regularly. a second number and line is a bonus, as is BYOD credentials for a softphone while on the road.
try voipo, i don't think you will be dissapointed!
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Update: 9/9/2010 - Service continues to be great and very reliable! Support is very responsive and helpful. I am so happy with the service, I pre-paid for a couple years.
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Review by (hidden by request)
(review was emailed from domain OhioTimeCorp.com)
lodged 2.7 years ago
- Northfield,Summit,OH
 Business customer- Contract price not specified.
- about 7 days
- "Excellent feature set and price point"
- "I had a couple "bumps in the road""
- "I investigated a lot - Voipo was the best I found."
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Voipo has a tremendous feature set and an excellent price point. I had a few "bumps in the road" and their Support team was the best I've seen in years. Voipo really has some cool features and is a rock solid company!
Bob Akron
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 Review by wizkid6
member for 11.1 years, 1217 visits, last login: 7 days ago
updated 2.7 years ago
- Opelika,Lee,AL
- $18 per month
- about 3 days
- "Price, service, reliability"
- "none"
- "Get it!"
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I ordered VOIPo on October 2nd. Got errors saying there was a problem processing your request. Called them up, and used a different card. Unit arrived 3 days later. Had some initial problems, most notably they were sending emails to the wrong email address. There was a typo in their backend database, and it took a while to get it corrected, but I finally got it corrected today. I am in the process of porting my number.
--- update 10/15/09 ---
my number will be ported on the 28th. Wish me luck!
--- update 10/29/09 ---
my number got ported yesterday. I got it fixed today (required tier 2 call)
--- update 6/28/10 ---
smooth sailing...all is well 
--- update 9/8/10 ---
Cancelled VOIPo, went cell phone only (got a Droid X)
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 Review by grcore
member for 9.4 years, 4292 visits, last login: a few hours ago
lodged 2.7 years ago
- Carol Stream,Dupage,IL
- $8 per month
- (12 month contract)
- about 30 days
- "Easy setup...plug it in and go"
- "none"
- "excellent"
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Setting it up was too easy..just plug it in and go.
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Review by Protos
member for 4.2 years, 88 visits, last login: 1.2 years ago
updated 2.8 years ago
- Myrtle Beach,Horry,SC
- Contract price not specified.
- (15 month contract)
- about 16 days
- "Good Call Quality So Far - Multiple Servers around the Country"
- "Used Hardware poorly shipped. Web Interface is strictly 3rd rate"
- "Good Basic Voip - Recommended"
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Longtime Hostgator, customer 5+ years - decided to give Voipo a chance.
Good Points:
- Good to Excellent call quality. I could hear the difference right from the dial tone. Multiple servers located throughout the country enables customers a choice of routing options best for their isp/geographic location.
- Have spoken to 4 techs so far for various preparations. 3 were polite and friendly. One was clearly not happy, not obnoxious mind you ..... but he was clearly not a happy to be there that day.
- Linksys ATA seems to be clearly superior to Grand-stream junk.
- Good Feature set, comparable to other voip leaders.
Bad Points::
- Shipped used hardware that came in 3 pieces. Package had no protective material whatsoever. This seems to be a common issue with Voipo and should be addressed immediately. Had to get a hold of tech support to have a new ATA sent out, snap together old ATA, print labels, go to post office and generally waste my time....
- New ATA was shipped in exactly the same way (no packing material) but managed to survive the trip this time. However power adapter for the Linksys ATA was only 2 feet long ..... come on guys lets get with the program, its 2010.
- All in all first impressions from the receipt of hardware DO NOT inspire confidence and this area should be worked on asap. First impressions of a new product or service are incredibly important and in this area Voipo is severely lacking. I would love to see the option to buy a NEW papt2 that is locked to Voipo and could be unlocked later should service with the company be terminated for whatever reason. Maybe include a nifty usb adapter such as PP does.
- Linksys RT31P2-NA is old (discontinued) and came with firmware that was 6 versions behind the current from 2006. I asked tech support permission to upgrade it but was denied. Its also bloody huge so potential customers may want to keep that in mind. I would have much preferred a PapT2
- No downloadable softphone
- Web interface is a disgrace for 2010. Any first year web design student could do better. In this regard they should just straight out copy their rival PP and just change the colors scheme to fit their needs. Web panel does work but it is not documented AT ALL and this SEVERELY limits its functionality. Also some of the navigation can be tricky. Give it a 2 out of 10 max. See above about first impressions.
- I am an advanced user and tried to do as much of the legwork as possible before my service became active. This included trying to provision my modem for the East Coast, Washington DC server (main reason I selected Voipo), I called in + emailed and was promised that it was taken care of. However when I called in today on an unrelated matter and asked them to check where I was provisioned, I was told I was hooked into Dallas TX. The tech promptly fixed it, but again its these little things that don't inspire confidence. Would love to see something in the v panel that would let me know where I am connected and allow me to change servers if I so required.
Update August 1, 2010
Gave Voipo the old 30 day trial. Generally pleased with the level of service and call quality was excellent. Had no dropped calls except for the last few days before I ported out (not going to blame them for that - porting can be funny) call quality for me on the Washington server was EXCELLENT. Tim of Voipo was very responsive and honest in his assessment of what was best for my needs. After speaking with him on the Voipo Forums (great idea) I have decided to go BYOD and pay as you go, as an advanced user I wanted more control, but I have already recommended the service to friends and family. The only thing that I would like to see Voip do is get more server locations and make the default ata a Linksys/Cisco/Sapura SPA 2102
Aside from this I rate them EXCELLENT as an all in one solution.
Bottom line:
The ATA box they send is big, ugly and used = But it works as advertised.
Call quality is superb if you have a steady connection and they offer 3x as many server locations as PhonePower.
Tech support is friendly and efficient. Don't blame your connection for everything and don't treat you like a moron. Web interface is being redesigned. Halej bloody leuya!
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 2.8 years ago
- Calhoun,Gordon,GA
- Business customer
- $20 per month
- about 1 days
- "Great Service! Great Staff! Great Environment!"
- "No bad points."
- "VoIPo has great service! There #1 On the market!"
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Been with VoIPo for a year now! Never had a problem! The service is great the quality is great! I would recommend VoIPo to anyone!
What brand/model was the supplied equipment?
Linksys PaP2t
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