Review by chpalmer Location: Bremerton, Kitsap, WA, USA Cost: $10 per month Uptime is impressive None so far Awsome service!

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

12/22 Still working as expected.

12/21 All quiet now. everything's just been working.

06/17 Nothing new to report. Everytime I pick up the phone it works. Call quality is easily as good or better than our last big company we had.

02/15 Have since moved all company lines over to them. Uptime is great. No issues whatsoever.

09/14 All quiet. Yep- still working. All our business lines have since been moved over and continue to operate flawlessly.

02/14 All quiet. everything's just been working. Going to add a number soon for our business.

11/12 All quiet. everything's just been working.

11/10 All quiet. everything's just been working.

6/19/09 All quiet. everything's just been working.

4/25/09 All quiet. everything's just been working.

4/4/09 Things still great here. couple small issues this week resolved quickly including one that required a datacenter move. Wow! My companies choice for a provider sure has never responded so quick and complete as issues have arisen. These guys are serious about making sure the service stays up!

To date my service from them is still rock solid. Doesn't miss a beat.

I was on the beta now for over a year. In that time I gave up the Qwest service I had that I said I would not do as I watched other voip services have so many problems. I am now a paying customer and couldn't be happier.

Since most of us started out as BYOD all that was needed was a log-in and all was set.

As a beta this service had better up time than my place of employment's chosen established provider and Still continues to be the case up till now.

The equipment that has been provided for the test now is rock solid no problems.

I'm recommending them highly!

sales@voipo.com if your interested.

dfrandin Premium Member join:2002-06-14 Las Vegas, NV dfrandin Premium Member 2017-Jun-26 11:05 am Ditto.. About 6 months into my second two-year agreement with Voipo.. Thumbs UP!! 2017-Jun-26 11:05 am: · hey mods ·

Elector join:2000-05-25 Albany, NY Elector Member 2021-Dec-6 4:30 pm You must be one of the lucky ones Look at the reviews via google. Voipo is still having issues. I use to like them but the service just kept getting worse. Tim was trying but I am sure he lost many customers over the down time issues and other issues. 2021-Dec-6 4:30 pm: · hey mods ·

your comment..

Review by Red Hazard Location: O Fallon, Saint Clair, IL, USA Cost: $8 per month (72 month contract) Install: about 3 days Many Features, Web-site No support for home wiring w/VOIPo. YMMV

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

Update 03/22/2021: Its been reliable for almost a year now so value for money and reliability is being upgraded to best. The Nov 2019 problem followed by all Voipo's IBM servers shooting craps, caused our American Legion manager to discontinue VOIPo and go to Charter last year. I obviously had more patience and kept my residential service.

Update 11/18/2019: With the continual failures with either an OBI202 or VOIPo ATA at two different locations, I decided to rate the reliability the worst. Since reliability affects tech support and value, those too have been downgraded. I'll update if their service goes a few months without any failures if I am still with them.

Update 02/5/2016: Value for the money is maxed as VOIPo outbound CNAM now displays my name on the residential account (see previous update). You cannot beat the extra mile that the owner went to making this possible. Also the feature set is quite extensive. Also, reliability for our American Legion on Fish plus Taco days is very important to us for call-in orders and we have not been disappointed. Most members think we still have POTS.

Update 01/29/2016: The owner of VOIPo changed partner carriers into our O'Fallon rate center so we could get outbound CNAM for both the American Legion account and my residential account. We have had CNAM for over a month on the Legion account but still not my residential account. :-( I contacted VOIPo support a little over a month ago but still no CNAM. I did/do appreciate the efforts of the owner to go out of his way to change carriers though.

Update 11/2/2015: I am upgrading the Ease of Installation based on my experience setting up our American Legion's VOIPo account. As stated previously there were some minor issues setting up the BYOD Obi ATA but when I temporarily reverted to the VOIPo provided HT702, there were no issues. Some folks have problems due to their router but our CISCO RV042G is VOIP friendly. BTW, VOIPo offered their special 2 yrs/$185 renewal when I logged into the VPanel (dashboard) and we extended for another 2 years (American Legion account only; not my residential account). Also after seeing the dashboards from two other VOIP providers, I need to max their Web site rating too. 11/3/2015 edit: VOIPo let me renew my residential service for another 2 years at the promo price. Low usage (on both accounts) was probably considered....after all, they are a business not a charity. I just wish they supported outbound CNAM for my area code (618). Also Value for money is upgraded as I have recently renewed for another 2 years on 2 different Voipo accounts and a low rating would look odd. I use Phonepower at home as backup and for calls to S Korea cell, though, as stated before, VOIPo has been reliable with high availability.

Update 07/05/2015: While I still am irked with support's initial misdiagnosis of ringing issues I initially had, I am upgrading the support rating after having an excellent experience when I ordered VOIPo for our local veterans' Post a few months ago. I also used a BYOD OBi202 for this service and contacted support to get a SIP password to start service before their GS702 ATA was mailed. Since I already had a residential account for about 3 years, support provided the info and we were quickly in service. Using OBihai's VOIPo preconfigured installation method, I still had to tweak setting as I had to with my residential service. Both VOIPo services have been reliable (w/Charter) and call quality is at least as good as POTS. Our cost for the Post's phone service went from $97+ a month (business line- -no long distance) to $185 for initial 2 years. So far so good.

Update 11/16/2014: After waiting more than 2 years, VOIPo still does not have outgoing CNAM for my area. I opened a PhonePower account several months ago and PP DOES HAVE OUTGOING CNAM and I only pay $60/yr with the Obihai plan. Also PhonePower gives free 60 mins/mo to almost all all S. Korea phone numbers while VOIPo only provides free 60 mins to land-line phone numbers and charges 9 Cents/min for Korean mobile numbers- -among the highest in the VOIP industry. Accordingly I have downgraded the Value for money rating.

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Update 7/12/2014: Service still remains stable but there was an ~8 min disruption since my last update. Having another account with PhonePower for 3 months now and being familiar with their web-site, I am going to raise the VOIPo web-site rating from 50 to 75 as I find it superior to PP's but think it's a bit busy.

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Update 06/02/2014: Service still remains stable. I'll probably be recommending to our local American Legion Post to switch their business POTS line ($100/month) to VOIPo. The money saved will pay for the internet service and a bonus of WIFI to increase business.

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Update 11/28/2013: Service still remains stable. I'm downgrading the "Ease of Installation" to mediocre due to 2 issues I discovered after switching to the OBi202 using the OBI-VOIPo pre-configured installation wizard. 1. The registration renewal interval was 60 seconds and not the standard 3600 (1 hour) interval (BTW VOIPo's ATA was 3600) and I did not want to add more bloating toward my internet cap. I had to get help changing to 3600 and the directions are now in the DSLreports VOIP Tech Chat Forum (search: OBIHAI Registration Interval with VOIPo). 2. The voice mail stutter tone notification was defaulted to disable with the installation wizard even though VOIPo provided ATAs have it enabled (at least mine, an HT502, did). It took me a while to figure out how to enable it with the OBi202. I posted directions on the VOIPo site in the Home & Home Office VoIP forum, but regrettably all my posts were subsequently expunged, presumably unintentionally. So you'll have to figure that one out though its not difficult.

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Update 08/29/2013: Service still remains reliable. I recently upgraded to a BYOD OBi202 due to sporadic OSD of CID/CNAM info from a DirecTV HR24 STB. It now displays consistently probably due to the 1 ampere power supply as compared to the HT502/702's 0.5 ampere power supplies. This was the only issue I had with the HT-702 used for the past ~9 months. Also the OBI installation went very smooth using the OBI-VOIPo pre-configured installation wizard and took only a few mins. Accordingly the Ease of Installation rating has been upgraded.

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Update 12/02/2012: I was able to register my BYOD ATA after determing that the DIR-655 B1 router, after F/W 2.07 and 2.10 updates and maybe 2.01, mandates that ALG SIP be ENABLED in order to register in the BYOD configuration. I verified this with a Grand Stream HT502 and HT702.

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Update 11/15/2012: Service has been very stable. If I had to make a SWAG, I would guess that the previous reported problems had something to with asymetrical registration that now is no longer an issue. However Voipo support indicated that I needed t purchase another ATA which was wrong, but I must admit that I also thought the ATA was faulty (though I knew it was not my CAT 5e wiring causing that "issue"). O/A 10/13/2012 I updated the firmware of the DIR-655 from version 2.00 to 2.07 and I think that increased the reliability as occasionally numbers had to be re-dialed and that is no longer a problem. Accordingly, the reliability rating has been changed to max.

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Update 10/2/2012: I give up. The VOIPo HT-502 is now working properly and is in it's initial physical/electrical configuration. Since the service is working properly and has been recently reasonably reliable, I am upgrading my review to reflect this fact for the past 2-3 weeks. Also the comments from Tim indicated that they do support BYOD (at least the same ATAs they issue) required my BYOD non-support comment to be removed. (Their site needs to be upgraded regarding BYOD IMO). I have ordered a phone line compatible multimeter for checking the ringing current, currently in the mail, and will take measurements if the ringing problem returns. FWIW, the ATA is powered by an APC HS-500 UPS.

______________________________________________

Update 09/12/2012: This morning my 2-line desk phone rang on FXS 2 while FXS 1 was on-hook. I checked VOIPo VPanel and noted under Devices that only FXS 2 was registered which I fixed with an ATA reboot. With both ports registered, I then verified incoming calls would ring on FXS 1 first and then left it off-hook to see if FXS 2 would ring. It did, but still has the weak ringing current symptom. This definitely has to be a VOIPo HT-502 issue. Why was the FXS 2 ringing current OK when FXS 1 was not registered? I dread contacting VOIPo support after their "home wiring causing the ringing problem" diagnosis.

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Update 09/10/2012: This is bizarre. The VOIPo HT-502 now rings on FXS 1 as it should (good ringing current and rings first when both lines on-hook). However, if FXS 1 is off-hook, FXS 2 attempts to ring but ringing current is too weak to even ring a single phone with a REN of 0.1. This is vice versa from the problem that initially occurred (I use the USOC color code for Cat5 and FXS 1 port is back on the blue pair). This does however prove once again that my home wiring is not causing the ringing issue. With my bad experience using VOIPo support, I am reluctant to try again and need to make sure the problem does not reverse again because my base station phone has several wireless phones throughout the house that are primary usage and currently on FXS 1.

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Update 8/28/2012: Attempted to use my own device (PAP2T this time) with the same results as my HT-502. Incoming calls work fine on both lines but outgoing calls more often than not result in a fast busy. When I look at the simple instructions of other VOIP providers that encourage or require BYODs, the setup looks simple. However, there must be some tricky BYOD settings that VOIPo requires and I don't know the secret handshake. So I am back using VOIPo's ATA with line 1 still having ringing problems.

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Update 8/19/2012: Essentially no change. I attempted using my own HT-502 and incoming calls rang fine on both lines. However, outbound calls consistently received a fast busy. I have something incorrect in the advanced settings and am unable to find help on the internet. I am back using VOIPo's ATA with line 1 still having ringing problems.

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Update 8/2/2012: No change. I probably will go the BYOD route if I can find some known good settings for VOIPo service on the internet for my owned HT-502 and empirically prove that my home wiring did not cause any problems. Since I no longer have an operable cloned second line, I am knocking off another point for value.

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After 6 months, Line 1 of HT502 stopped working and calls started coming in on Line 2. Determined Line 1 had weak ringing current. Went to VOIPo chat for help. Advised that my house is wired with Cat5e and uses a DMT-16 Telephone Distribution Module. Was told by VOIPO that I HAD TO CONNECT MY PHONE DIRECTLY TO THE ATA. VOIPo tech said they DO NOT support home wiring. They claimed my home wiring degraded their used HT502 and wanted $50 to send me another one. I have 3 phones connected with a total REN of 0.3. If I had connected a single dial phone (REN 1.0) directly to their ATA, meeting VOIPO installation requirements, the load would be more than 3X than what I have now. Saying my home wiring degraded their used ATA does not support the common sense test.

Currently I am using HT502 Line 2, which behaves like Line 1 did previously, and have Line 1 disconnected as I do not want to spend $50 to replace their defective, used ATA. How do I know the next one would not also malfunction before my contract expires and get stuck with another $50 charge 2 or 3 times more if history is an indicator? Also, the HT502 supports a REN up to 3.0 which indicates that it is designed to support a number of extensions thus requiring home wiring with a bridging arrangement. Further, on the Grandstream internet site, in the HT502 user manual on page 11 of 50, Figure 2, it SHOWS 3 PHONES CONNECTED TO LINE 1 AND ANOTHER 3 ON LINE 2 JUST LIKE MY CONFIGURATION!! That's the final commentary on VOIPo policy and tech support.

trommel @verizon.net trommel Anon 2012-Jul-27 10:36 pm Great Choice I just switched from another "voice over" provider to Voipo and was amazed at how easy the set up was. Voice quality is excellent and I think the calls go through faster...no echoes and no dropped calls...What more could you ask for? I did have one minor glitch with the # of ports on the voice modem but they took care of that right away so I can actually call them the friendly phone company just as they describe themselves. I signed up for the two year package for a total of $165, including all fees and taxes for both years, unlike my other provider who hit me up with additional fees and taxes at the start of the second year. Of course only time will tell but I have a really good feeling about my switch to Voipo! 2012-Jul-27 10:36 pm: · hey mods ·
VOIPoTim VOIPO.com Premium Member join:2006-06-06 Irvine, CA 1 recommendation VOIPoTim Premium Member 2012-Sep-12 6:41 pm VOIPo I'm the owner of VOIPo and have seen your review in several places. Sorry to hear that you are frustrated with our service. As you've stated, our support team determined that the device was damaged by house wiring and should be replaced. We offer free replacements for devices that fail, but unfortunately we are not able to offer free replacements for devices that are damaged due to something like household wiring. Since the device was damaged due to household wiring and this is not covered by our replacement policy, we offered a replacement device for $49.95 which you declined. I do understand that you feel we should replace the device for free, but unfortunately we're not able to do that since it would not have been damaged if it had not been connected to household wiring. At this time based upon the information that I have, it seems that everything has been handled in accordance with our policies and support handled all of your issues appropriately. I notice you keep updating this review quite often (many times without any changes) so I'm not sure if this is being done to draw attention to it or if you have other issues with VOIPo that makes you frustrated with our company. If you would like to move your service to another provider, I can certainly make sure you get a full prorated refund since it seems like you have an unusual amount of frustration here. As a gesture of goodwill, I would be willing to issue a replacement at our cost to meet you in the middle if that is something you are interested in. We could also provision any Grandstream ATA that you have if you'd like to purchase your own elsewhere. If there is something I am missing or something that wasn't handled properly and in accordance with our policies, feel free to e-mail me directly at tim @ voipo.com and I'll be happy to look into it for you and get things resolved. Similarly if you'd like to take up my offer to provision a third-party device or buy one at our cost, just send me an e-mail. Best Regards, Timothy Dick Founder/CEO VOIPo.com 2012-Sep-12 6:41 pm: · hey mods ·
	Red Hazard Premium Member join:2012-07-21 O Fallon, IL 1 recommendation Red Hazard Premium Member 2012-Sep-13 2:43 pm Re: VOIPo With the detailed symptoms I have reported, I do not understand how anyone can conclude my Cat5e home wiring is causing the problems I am having with your HT-502. I also note that most customers use their home wiring, according to my research, without problems. My updates show the different configurations I have tried and the changing symptoms I have incurred. There is only one update that only indicated "no change" AND in that, I indicated troubles finding the required advanced settings for MY BYOD HT-502. I therefore don't understand the comment about updates being "many times without any changes". What I do not understand is why when problems started initially, port 1 would not ring properly and now it does and port 2 now has the problems port 1 had (weak ringing current symptom). They were on the same blue pair when they "failed" and port 1 is now working properly on that same cable pair. This does not indicate a hardware electrical issue to me. I am going to experiment more with different phones directly connected to your HT-502 before I take you up on your offer to let me use my HT-502 and have your tech folks provide the correct advanced setting that have alluded me. FWIW, if my HT-502 fails within a year (not just 6 months) using the same wiring configuration, I'll gladly pay the $50 for damages and document the results here. 2012-Sep-13 2:43 pm: · hey mods ·
		VOIPoTim VOIPO.com Premium Member join:2006-06-06 Irvine, CA 2 recommendations VOIPoTim Premium Member 2012-Sep-13 2:51 pm Re: VOIPo said by Red Hazard: With the detailed symptoms I have reported, I do not understand how anyone can conclude my Cat5e home wiring is causing the problems I am having with your HT-502. I also note that most customers use their home wiring, according to my research, without problems. My updates show the different configurations I have tried and the changing symptoms I have incurred. There is only one update that only indicated "no change" AND in that, I indicated troubles finding the required advanced settings for MY BYOD HT-502. I therefore don't understand the comment about updates being "many times without any changes". What I do not understand is why when problems started initially, port 1 would not ring properly and now it does and port 2 now has the problems port 1 had (weak ringing current symptom). They were on the same blue pair when they "failed" and port 1 is now working properly on that same cable pair. This does not indicate a hardware electrical issue to me. I am going to experiment more with different phones directly connected to your HT-502 before I take you up on your offer to let me use my HT-502 and have your tech folks provide the correct advanced setting that have alluded me. FWIW, if my HT-502 fails within a year (not just 6 months) using the same wiring configuration, I'll gladly pay the $50 for damages and document the results here. For BYOD, we don't really require any special settings. If you own another 502 and want us to provision it we can do so without locking you out of the device (we'd just put whatever password you want in the provisioning file). Maybe that would work so you could compare our settings to what you use? Then if you want to stop using our provisioning, you just remove our provisioning URL from the device. Just e-mail me if you wanted to do this (include the MAC address) and I'll get it setup and send you back the provisioning URL to put in the device. I'm not really a technical guy so I'm not going to get into technical details of the troubleshooting that's already been done. I have to defer to our tech guys for that. I'm more than happy to try to help you out though as outlined above either with provisioning your personal device or meeting you in the middle on the replacement policy. E-mail me at tim @ voipo.com if you want to discuss either of those of if there's something I'm missing where our techs didn't handle things without policy. Timothy Dick Founder/CEO VOIPo.com 2012-Sep-13 2:51 pm: · hey mods ·
dlarkin_dc join:2009-08-24 Alexandria, VA 1 recommendation dlarkin_dc Member 2012-Sep-21 10:01 pm Having same issue of de-regiserting adapter... Hi Red, I've recently been plagued with the same problem of the adapter un-registering from VOIPo's servers the last couple of months. That you see it too makes me thing it's some new bug between servers/adapters, or prone to fluctuations in ISP service. FWIW - VOIPo have changed some values in my adapter to address this issue, though that testing is ongoing. The items changed were the "registration cycle" and/or the "Registration Expiration." Might be worth having VOIPo try those to see if they help you. Dave 2012-Sep-21 10:01 pm: · hey mods ·
	Red Hazard Premium Member join:2012-07-21 O Fallon, IL 1 recommendation Red Hazard Premium Member 2012-Oct-2 11:48 am Re: Having same issue of de-regiserting adapter... Thanks for your help but the registration issue seems to be OK now. I've checked VPanel over a dozen times the past 2 weeks or so and no longer see that issue (?) 2012-Oct-2 11:48 am: · hey mods ·
linicx Caveat Emptor Premium Member join:2002-12-03 United State 1 recommendation linicx Premium Member 2014-Aug-25 8:15 pm Thank you I am glad you addressed some of the problems. I've kicked around the idea of VoIPo and decided against it based on a couple of things. [1] The owner's unhelpful reply to you, [2] my own unhappy experience with the failure of the Vonage telephony device after 9 months, and [3] the low uplink provided by both my cable and my ISP. This is phone duopoly sharing the same plant and the same fiber to the same communities.. The truth is the 1Mbps uplink really does not buy much in voice quality in Rural America-- regardless what the device is called, ow how it worlds. In my case I have a choice of 4/1 VoIP over cable, or the 10/1 ADSL phone over copper the company incorrectly calls POTS. In either case when I can make a call that is clear and error free, it is wonderful. But when I can't it is worse than horrible. There is a warning here, too. LifeLine does not work over all house phones and neither does e911.. It is silly that I must buy a cell phone to place a call when the VoIP and ADSL POTS phones fail. FCC licenses US phone companies; they should work with no excuse except storm damage. 2014-Aug-25 8:15 pm: · hey mods ·
Curt @bluecoat.com 1 recommendation Curt Anon 2015-Nov-4 7:06 pm VOIPO history I've used VOIPO for about 4 years now and sometimes I tend to forget it's voip. I mean it just gets better every year. For the past year, we have been trying to get all our credit accounts paid off and closed, but many of them do NOT want to work with you. So, they start harassing you with over 5 calls a day or some of them just sell your account if you pay too little or too slowly for them. The debt collectors can get really desperate. However, VOIPO has TONS of ways to aggravate these jerks by allowing you to blacklist, forward (to dial-a-prayer?), busy signal, disconnected messages, and so many more! It's almost fun now to weekly go over the Call History, identify the scoundrels, then add whatever type of call response you want to give them heck. Ahhh, it's like discovering a wonderful hobby. You ROCK, VOIPO! 2015-Nov-4 7:06 pm: · hey mods ·
	Red Hazard Premium Member join:2012-07-21 O Fallon, IL Red Hazard Premium Member 2017-Feb-20 11:01 am Re: VOIPO history Nomorobo blocks most but I still go into Call History and Google some of the unknown numbers and after identifying the anal apertures, I forward them to each other. 2017-Feb-20 11:01 am: · hey mods ·
Elector join:2000-05-25 Albany, NY Elector Member 2019-Nov-19 5:48 pm Voipo is going into the toilet Over the last weeks service has been on and off. The owner was say they were moving to new servers and are now tweaking. Well it went back up a short while later, then lo and behold it was non functional again. My mother in law is in her 80’s and needs reliable phone service. And since she is basically a newer customer (porting was a nightmare with voipo blaming verizon and verizon blaming voipo) then she gets these constant phone outs. Again not very reliable. Today they aren’t even answering their phones, probably out like the rest of the customers. Mother in law said when they are back up to find a better voip service. She cannot risk her life on this service (Voipo) 2019-Nov-19 5:48 pm: · hey mods ·
your comment..

Review by blake20005 Location: Westwego, Jefferson, LA, USA Cost: $7 per month (24 month contract) Used to have decent reliable service Refused to canceled service won't stop billing me Stay away from this service

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

I had the service from about 2010 and every two years I would have renew the service and it was fantastic , very reliable and great service until about 2014, even then still about 90 percent reliable as of 2014 it went downhill but it was still acceptable, well as of 1/2020 my line was up for renewal again but i have not had service working since November 2019 and i sent multiple message to tech support and they replied to me to change a few settings but never followed up, they company was moving to a new service so i tried to let things work themselves out, well around January 1st 2020 my service still isn't working and I sent them a letter not to renew my service any more and I told them thier adapter was no longer working I can return it as per thier cancellation terms so just bill me the 49.99 for the non returned adapter and we would be on our way, well they billed me for another year before my due day 185.00 again , I sent 5 emails back and forth to clairfy this issue and now am in communications with my credit card company, I would have not said this 5 years ago but this company is committing fraud, charging me for services I no longer receive and canceled and also reporting to the BBB

your comment..

Review by thedragonmas Location: Albany, Dougherty, GA, USA Cost: $8 per month (24 month contract) Install: about 5 days nice when it works pro rate scam if canceled avoid at all costs

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

When I first got service from them it was fine, install was as easy as plugging in a device.

However, that all changed in Nov 2019 when they moved data centers, then it was a month of constant outages and going back and forth with “support”. So I decided to cancel.

I arranged a port out and when that was complete I started the process, when I hit the cancel button I got a message that I need to return the ATA (reasonable) if I didn't id be charged $49.99 (wait what?)

I just bought a brand new one for $35 there is no way there refurb cost more than $10 but ok, that's fine, I guess?

Then I got the “refund” and here's where I'm going to pause and ask you, the reader, a question.

If you get a service, and that service says no worries will pro rate your refund if you ever cancel, what does that mean to you?

Does it mean take the price, divided by the term, and give a refund based on the remainder, in this case I had 14 months left so the refund should be 185 / 24 = 7.70 = 14 = 107

or, is your definition of pro rate to go by a completely different rate than what you paid.

“Refunds are prorated at the monthly rate($18.00) times how many months since last renewal. Cancelled 12/20/19, billed 9 months x $18=.$162-$185=$23”

yeah, this is the scam there running, at no point during the sell did they say they'd go by a completely different rate than agreed to, this is called a scam, and you should run far, far, away from it.

After a month of BS customer service, after not 1, not 2, but 3 “letters of apology” from the CEO saying wed get credit for the troubles (he lied about that I didn't see a penny), after avoiding the scam of $49.99 if I kept there used refurbished equipment, they decide to bend me over the couch with out lube and give one last FU

the CEO should be ashamed for running this scam on people and you dear reader, should avoid them at all costs because when you cancel, and you will, they'll do the same to you

former qwest Premium Member join:2014-01-04 out there former qwest Premium Member 2020-Jan-1 12:44 pm did you post over here, too? »VOIP Tech Chat if you did, i didn't see it. 2020-Jan-1 12:44 pm: · hey mods ·
chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO 1 edit 2 recommendations chpalmer Member 2020-Jan-1 5:43 pm Its in the TOS Got to love it when nobody reads the TOS before they sign up for a service. You need to understand what you are buying. caveat emptor Their 30 day guarantee is spelled out.. "Try our VoIP service risk free. If you're not happy, just return the VoIP adapter we send you within 30 days and you'll get a full refund." I understand that this is not your argument.. however.. »www.voipo.com/tos.php "Before a cancellation can be processed, users must return the provided VOIPo phone adapter. If a user wishes to cancel service without returning the VOIPo phone adapter or service is disconnected for non-payment, a $49.95 fee for the purchase of the adapter will be charged. Users are responsible for paying service fees until the adapter is returned to VOIPo or purchased. Any prorated refunds due in accordance with our refund policies will be calculated based on the monthly rate being charged for service used and partial months will be rounded up to the nearest full month. Refunds will be calculated only based on funds paid to VOIPo as VOIPo-issued credits and coupons have no cash value for refund purposes. " It was spelled out and has been for many years. And talked about here on these forums for years as well. AFAIC- they had a bump in the road and are a much better service for it. Nice new equipment and a smarter better educated group of people. IMHO And before anybody flames me go over to Vonage and compare their TOS.. »www.vonageforhome.com/tos 2020-Jan-1 5:43 pm: · hey mods ·
	thedragonmas Premium Member join:2007-12-28 Albany, GA 1 edit thedragonmas Premium Member 2020-Jan-2 2:31 am Re: Its in the TOS 2020-Jan-2 2:31 am: · hey mods ·
	neumannu47 Premium Member join:2002-08-14 USA neumannu47 to chpalmer Premium Member 2020-Jan-2 9:41 am to chpalmer Where is the $18 per month rate shown on the website. The monthly price I see is $6.21. 2020-Jan-2 9:41 am: · hey mods ·
		chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO 1 recommendation chpalmer Member 2020-Jan-2 4:40 pm Re: Its in the TOS When you go to sign up and choose monthly the box shows $15 plus taxes is $18.. Then again from their TOS.. Billing Accounts renew automatically unless canceled. Accounts will renew on or around the anniversary of your initial order based on your selected term. All VOIPo services are prepaid at least one month in advance. If you have a credit card on file, VOIPo will bill you automatically when charges are due. Customers are responsible for all international calling usage charges and premium calls (such as 411) billed to their accounts. VOIPo will bill your credit card periodically for these charges automatically. These charges may be delayed at our discretion or billed at any point immediately following the completion of such calls. Promotional plans will renew at standard pricing after the initial term. Promotional pricing is only available for new customers unless explicitly stated as being available for existing customers in an offer. Existing customers that are up for renewal at standard pricing may not cancel an account and re-establish it to obtain new customer pricing as they will not be considered new customers. Standard pricing for residential VoIP and small business VoIP accounts $149 annually for annual plans and $15 monthly for monthly plans. If you have been around these forums for any length of time (and I see you have been) then you have probably read about Voipo here in the past. There has been allot of talk here for the past decade about the rates here and there that would be hard to have missed if you were considering a company. The only things I really question on your "critique" above is calling it a "scam" when it has been completely spelled out in the TOS and pretty much a better deal than industry standard. And to "completely avoid" a company that in the past decade has been pretty stellar here. 99% uptime. That's better than my old office Centurylink circuits and the internet connection here at the office now. Good luck with your new company. 2020-Jan-2 4:40 pm: · hey mods ·
	Anon740b5 @24.243.219.x 1 recommendation Anon740b5 to chpalmer Anon 2020-Feb-4 12:38 am to chpalmer "AFAIC- they had a bump in the road and are a much better service for it. Nice new equipment and a smarter better educated group of people. IMHO" Ummm... no... I went through the fiasco in November-December 2019. I too had thought everything had settled down as I had a few weeks of continuous service. Now it is out again. Day number 5 and counting. Support is lackluster at best when they do communicate. I don't like to wish ill on anyone, but voipo deserves to go out of business. 2020-Feb-4 12:38 am: · hey mods ·
your comment..

Review by guhuna Location: Antioch, Contra Costa, CA, USA Cost: $18 per month (month by month) Install: about 5 days Beta features Tech support closes tickets before the issue has been resolved. Keep away.

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

I was with VOIPo since 2014 and between now and then the company seems to have declined. When I first started out the service was flawless and tech support was very helpful, but then inbound calls started to be dropped and then stopped entirely. Outbound calls seemed to be okay, so I contacted tech support and to make a long story short after a month and some odd days the issue was still not fixed even after I contacted the CEO. He said he'd look into the issue but never got back to me, so I went elsewhere and haven't looked back since. You'd think after all that time they'd be able to figure the issue out but I guess not.

chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO chpalmer Member 2019-Sep-3 11:41 am Voipo Great Quality For Me While I won't say Ive never had a ticket closed before it was totally fixed I can say that the person that closed it must have thought the issue was on my end and that they could do nothing. But that does not always happen. Ive not had to contact support but a couple of times 12 years Ive been with them. Call quality for me is solid though. As that with all my customers who also use Voipo. Id wonder about your setup and equipment since we both appear to be on the west coast. My phone these days is a Grandstream IP phone with HD calling and not the ATA anymore. You on Wavebroadband by chance? What kind of modem (model)? Look up the Puma6 thread here on the forums. If you have a Puma6 modem your impacts to VOIP can be quite bad. 2019-Sep-3 11:41 am: · hey mods ·

your comment..

Review by speed_phreak Location: Kennewick, Benton, WA, USA Cost: $9 per month (12 month contract) Cheap, beta features I am no longer impressed with support. Reliability seems to be getting worse ho hum..

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

i dropped packet8 when they jacked up their prices a year ago. at the time voipo was still growing, but had already gathered a loyal following of customers on this site. i had previously been burned by sunrocket, but my gut said voipo was worth a shot....

installation was trouble free. i have had very few issues since install. i was getting disconnects when calling a particular number, but support resolved this by routing my calls to that particular number through another carrier. the only ongoing issue is DTMF tones occasionally being triggered by speech, but this is apparently typical of linksys ATAs.

i have almost completed a year with voipo and am satisfied enough to have recently renewed for another 2 years. beta features are great, they seem to add new features fairly regularly. a second number and line is a bonus, as is BYOD credentials for a softphone while on the road.

---------------

Update: 9/9/2010 - Service continues to be great and very reliable! Support is very responsive and helpful. I am so happy with the service, I pre-paid for a couple years.

Update: 3/23/2016 - I am still a voipo customer, but I am starting to waiver. After trying one of their Beta features, which wasn't working as expected, I was going back and forth with voipo support over settings. I was then accused by one of their reps of changing settings. Wrongly accusing your customers?!?!?! Is this how you provide support voipo?!?! I really think I need to find another provider...

Update: 12/28/17 - I am no longer biting at the renewal offers. There have been some recent reliability issues.

Update: 2018 - No longer with VOIPo. I have an account with Anveo and another with CallCentric. I much prefer the flexibility and reliability of both.

Elector join:2000-05-25 Albany, NY Elector Member 2019-Mar-23 8:03 pm But you have not said why you left voipo I have them and they have been reliable. I have now renewed for another 2 years. The only glitch is they keep asking via cpanel to renew for two years after i have done so already. The other glitch was i renewed in December 23, 2018 for early renewal for January 6, 2019 until 2021 but it now shows until December 23, 2020 which is not correct. But call quality is good. 2019-Mar-23 8:03 pm: · hey mods ·
	VOIPoTim VOIPO.com Premium Member join:2006-06-06 Irvine, CA VOIPoTim Premium Member 2019-Mar-24 6:24 pm Re: But you have not said why you left voipo said by Elector: I have them and they have been reliable. I have now renewed for another 2 years. The only glitch is they keep asking via cpanel to renew for two years after i have done so already. The other glitch was i renewed in December 23, 2018 for early renewal for January 6, 2019 until 2021 but it now shows until December 23, 2020 which is not correct. But call quality is good. Hello - Just e-mail billing@voipo.com and we’ll get the dates all situated for you. Sorry for any confusion. 2019-Mar-24 6:24 pm: · hey mods ·
		Elector join:2000-05-25 Albany, NY Elector Member 2019-Mar-25 1:00 pm Re: But you have not said why you left voipo Not a problem. A few days here and there dont matter. But thanks for caring. Great service 2019-Mar-25 1:00 pm: · hey mods ·
your comment..

Review by Ragar Location: The Colony, Denton, TX, USA Cost: $7 per month (24 month contract) Install: about 10 days price They had a huge data breach last month. avoid

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

They had a huge data breach last month: »techcrunch.com/2019/01/1 ··· essages/

chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO 4 recommendations chpalmer Member 2019-Feb-9 1:12 pm Inaccurate Information Actually Ragar your interpretation of what is a huge data breach is a bit overstated even if what is in that article was even close to the truth. If you or anyone else can show anyone anything to prove otherwise (such as any data with any of my information on it) Id love to see it. Ive looked and found nothing from any of my numbers. I see it as an author just trying to sell his wares at the expense of others. Otherwise prove it to me. Voipo is and has been a great service for us. Their uptime is better than Vonage ever was while we had them. AFAIC your review here is pretty worthless as it just spreads misinformation. Im kinda betting that you have never used the service. I could be wrong but that's my guess. 2019-Feb-9 1:12 pm: · hey mods ·
	Ragar join:2009-10-04 The Colony, TX Ragar Member 2019-Feb-9 5:19 pm Re: Inaccurate Information Google "Voipo" data breach, I didn't call it huge, they did. If you don't like the answer don't shoot the messenger. 2019-Feb-9 5:19 pm: · hey mods ·
		chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO 2 recommendations chpalmer Member 2019-Feb-10 2:18 am Re: Inaccurate Information Point taken. But my comment stands.. said by chpalmer: If you or anyone else can show anyone anything to prove otherwise (such as any data with any of my information on it) Id love to see it. Ive looked and found nothing from any of my numbers. I see it as an author just trying to sell his wares at the expense of others. Otherwise prove it to me. And of coarse nothing on the internet can be questioned! Your rating of poor though is something I for sure question. An alleged data breach from a server that is used for testing is not reason for anyone to go postal on these guys. Yeah it was poor security to leave anything open in such a way. But Im sure its now a learning experience and a new line in their SOP. Im seriously betting that won't happen again. And since you did not refute my last comment I question why you would come here to write a bad review on a company you don't use. 2019-Feb-10 2:18 am: · hey mods ·
			Ragar join:2009-10-04 The Colony, TX Ragar Member 2019-Feb-10 6:54 pm Re: Inaccurate Information said by chpalmer: And of coarse nothing on the internet can be questioned! I question why you would come here to write a bad review on a company you don't use. Just like you original comment should not be questioned? Are you a Voipo employee or shill? I do use Voipo and have for a long time. I added the review as my opinion changed from "Good bare bones service, cheap, poor customer service" to "avoid at all costs due to a lack of data security" 2019-Feb-10 6:54 pm: · hey mods ·
				PX Eliezer0 join:2017-01-15 Ho Ho Kus, NJ PX Eliezer0 Member 2019-Feb-12 12:32 am Re: Inaccurate Information said by Ragar: I do use Voipo and have for a long time. I added the review as my opinion changed from "Good bare bones service, cheap, poor customer service" to "avoid at all costs due to a lack of data security" I agree with those who say that this story was WAY overblown and sensationalized. Having said that, let me ask you: Do you use Home Depot? Target? Marriott? How about ATT Wireless, Verizon and Verizon Wireless, T-Mobile, Sprint? ALL of those and MANY MORE have had significant data breaches. Just a couple of examples: Verizon partner data breach exposes millions of customer records »www.theverge.com/2017/7/ ··· -records AT&T data breaches revealed: 280K US customers exposed »www.cnbc.com/2015/04/08/ ··· sed.html So why are you hounding Voipo to death, especially when their management discussed this event in great detail in the VoIP forum. It's ironic that Voipo is being chased by a Cloudflare blogger when Cloudflare has had their own serious problems. 2019-Feb-12 12:32 am: · hey mods ·
					intel1212 Premium Member join:2008-01-17 Henderson, NV 1 recommendation intel1212 Premium Member 2019-Feb-12 11:51 am Re: Inaccurate Information Wow -- avoid at all costs rating due to a "test" server with call/text traffic breached...... Agree, should not have happened. Not even in the same league as other breaches as PX Eliezer points out. Unfair rating IMO... 2019-Feb-12 11:51 am: · hey mods ·
						Ragar join:2009-10-04 The Colony, TX 2 edits Ragar Member 2019-Feb-12 10:25 pm Re: Inaccurate Information - REAL CUSTOMER DATA WAS EXPOSED. A test server with real customer data is not in the "same league" in what manner? REAL CUSTOMER DATA WAS EXPOSED. That is EXACTLY WHY none of the press organizations retracted their stories. They nor I care what kind of server it was. REAL CUSTOMER DATA WAS EXPOSED. The Voipo president has danced around the issue and his minions also try to blur the issue. REAL CUSTOMER DATA WAS EXPOSED. Until the Voipo president stops dancing around the issue and says without qualification that zero real customer data was exposed, I and the press that exposed their data security incompetence will continue to assume it was just that! REAL CUSTOMER DATA WAS EXPOSED. 2019-Feb-12 10:25 pm: · hey mods ·
							chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO 1 recommendation chpalmer Member 2019-Feb-13 2:43 am Re: Inaccurate Information - REAL CUSTOMER DATA WAS EXPOSED. said by Ragar: REAL CUSTOMER DATA WAS EXPOSED. Nope. No one has been able to prove this to my people. We looked. Nope. Not a shrill. We expect that companies that we do business with to do what we pay them for and that becomes more difficult for them when people spread FUD. So far Voipo had done very well for us. You obviously have a grudge against them for something otherwise you would not have come here to propagate these allegations. Step up or shut up! Prove it to us from actual data. Otherwise it is just fake news. 2019-Feb-13 2:43 am: · hey mods ·
					Ragar join:2009-10-04 The Colony, TX Ragar to PX Eliezer0 Member 2019-Feb-12 10:15 pm to PX Eliezer0 said by PX Eliezer0: I agree with those who say that this story was WAY overblown and sensationalized. Besides the company president and shills like you, just who are you agreeing with? 2019-Feb-12 10:15 pm: · hey mods ·
						intel1212 Premium Member join:2008-01-17 Henderson, NV Ubiquiti Unifi Security Gateway ARRIS SB8200 Ubiquiti U6-Pro intel1212 Premium Member 2019-Feb-17 5:27 pm Re: Inaccurate Information Pretty sure @PX Eliezer is agreeing with all of the posters disagreeing with 1. Your posting methodology based on this type of breach These same posters, other than you, agree that this story was "... WAY overblown and sensationalized" And, I stand by my post in this thread..... 2019-Feb-17 5:27 pm: · hey mods ·
							Ragar join:2009-10-04 The Colony, TX Ragar Member 2019-Feb-18 1:26 pm Re: Inaccurate Information Guys the Voipo President has been asked directly and has had numerous chances to say no real data was exposed, yet he won't answer directly. All we got was "we take this very seriously", " we are making changes to our security", yada yada yada. Very telling and disingenuous. It doesn't seem like an unreasonable request, they were exposed, they should answer basic questions like this one. Prior to the data breach, I was a fan of Voipo, now I would avoid at all cost. The company most likely did expose real data and their President has been disingenuous in his comments. I don't want to do business with companies like that. 2019-Feb-18 1:26 pm: · hey mods ·
								chpalmer join:2002-11-18 Belfair, WA chpalmer Member 2019-Feb-20 6:11 pm Re: Inaccurate Information Show Us! You keep spewing but not proving. Otherwise your a troll. 2019-Feb-20 6:11 pm: · hey mods ·
	Elector join:2000-05-25 Albany, NY Elector to chpalmer Member 2019-Feb-25 11:35 am to chpalmer »blog.avast.com/voipo-data-breach It all deals with perception. The above article and there are many more state data was accessed. No one here can show stolen data to back up a statement. That is pure stupidity. I have the service and I have no problems with the company. I received no email from the company stating any of my information was compromised. Now if it was, I would expect a notification and not a company silence. Or avoidance statement. I don't agree to blacklist the voipo company because of a data breach. Like was pointed out, you still shop at Target, and JC Penny and other retailers that had real data stolen. One was so bad about two years ago the company notified consumers that it looked like your data was stolen, and gave free credit monitoring and a notice to change your passwords or even your compromised credit cards. 2019-Feb-25 11:35 am: · hey mods ·
		Ragar join:2009-10-04 The Colony, TX Ragar Member 2019-Mar-3 9:22 pm Re: Inaccurate Information said by Elector: One was so bad about two years ago the company notified consumers that it looked like your data was stolen, and gave free credit monitoring and a notice to change your passwords or even your compromised credit cards. Exactly! What has Vopio done? Absolutely nothing. Not even a courtesy email to its customers much less free credit monitoring. 2019-Mar-3 9:22 pm: · hey mods ·
your comment..

Review by Pufferty Location: Gaithersburg, Montgomery, MD, USA Cost: $7 per month (12 month contract) Install: about 1 days Excellent Call Quality, Excellent Control Panel, Accessible Owner Limitation on International Calling for Those who Bring Their Own Device Excellent VoIP Provider with a Personal Touch

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

7/22/2014 (Dated as I plan this to be an ongoing review):

As an owner of an Obi, I was saddened to hear of the anticipated demise of XMPP and the phenomenal Google Voice arrangement that we've enjoyed for a few years. At first I decided to make use of one of the "Approved Service Providers" with whom Obihai has teamed up to provide some continuity ("Old Provider" for the sake of this review). However, it quickly became clear that the cut-rate price meant that I'd be getting cut-rate quality. A little after three weeks into service with Old Povider, I promptly cancelled and got my money back as I was within the refund period.

Before doing so, however, I looked for a place to land (and into which to port my number that I had foolishly ported over too quickly to Old Provider). VoIPo stood out to me, as I had found its owner - VoIPoTim - active in the forums and with a very professional and courteous demeanor. After having to deal with a slew of pleasant-though-unhelpful customer service reps at Old Provider, I found Tim's visibility appealing. I sent him a PM and asked a few questions to get a sense of his business (was it new? what did they have to offer? how helpful was Tim when asked a bunch of questions?). I was pleasantly surprised to find Tim to be incredibly responsive and patient and VoIPo's control panel - which he kindly allowed me to see via a demo account - to be far and away cleaner and more polished than the one at Old Provider. VoIPo provides all the standard features, including call forwarding, call whitelisting/blacklisting, call-routing and the like, as well as more unique features like full integration with NoMoRobo (to my knowledge, the only VoIP provider with such direct integration), extensive telemarketer blocking, and iNum number assignment.

I've now been with VoIPo for 2 weeks and it has been a perfect experience so far. I've tweaked myself to how I want it, and did not need to consult any FAQ or userguides to do so, as the Control Panel is easy-to-understand and designed to have concise and clear instructions posted next to all functionality. Call quality has been markedly better than at Old Provider (in fact, I was blessed to have witnessed repeated service interruptions at Old Provider immediately after signing up, as it enabled me to get out before I'd lose my refund and to learn that such problems were part of a pattern with them over the past few months). I did have a few questions, which I directed to Tim and which he quickly answered without ever once suggesting that it was inappropriate of me to seek his help and not reach out to tech support instead.

The only "Bad" I can think of, and which I think is more a result of fraud prevention than an effort to limit functionality for users, is that if one is "bringing your own device" (or "BYOD") to VoIPo instead of using an adapter they provide, then one is prohibited from calling any other countries than those appearing on a list. Countries that don't appear on this list are apparently excluded due to the high level of fraud and abuse that exists with calling access to these countries and I suspect that only those with VoIPo-provided adapters are allowed unrestricted access to all countries because VoIPo is able to have more control over the provisioning of these devices. I asked Tim whether a concession could be made with respect to one country (which is the only international calls I'd ever be making) and was told that an exception could not be made. This is not a problem for me as I was able to set up additional pay-as-you-go service on my Obi from another provider (CallWithUs) and ultimately, prefer this arrangement as the rates are more competitive than those provided by VoIPo anyway.

All in all, I am completely satisfied with VoIPo and, more importantly, know that if that ever changes, I will have access to a responsive and involved owner, Tim. That, to me, is the key reason for going with VoIPo.

UPDATE: 7/30/2016

It has now been 2 years since I've enlisted VoIPO to serve as my main residential line provider and I take the opportunity to note that I am still an extremely happy customer. During these two years, there have been only two occasions in which there was downtime of more than 1 hour and they had been due to some regional issue beyond the control of the company, and which was promptly returned to normal - there has otherwise been 100% uptime as far as I can tell, and our family makes regular use of our phone. Tim has remained as communicative during this time as he was before I signed up and even went out of his way to help me arrange a reasonable forwarding/international dialing solution for me when I had to go abroad for a couple months to a country that was not on the company's normal whitelist for international dialing for folks like me who have opted to use our own ATA. I have greatly benefited from the additional perks that VoIPO offers like NoMoRobo (a tool used to thwart robocallers) as well as an SMS gateway. I just renewed for another year and am happy that my decision to go with VoIPO was not one to regret. I will continue to remain with VoIPO and continue to update this review.

UPDATE: 5/1/2018

It has now been nearly 4 years with VoIPo and I am still pleased with the price and quality of service. Nothing much to write home about, which is a good thing! I will say that Tim's involvement and responsiveness to any queries I have is still as quick as ever and I remain impressed that a CEO remains so accessible. I have no concerns at all that, should I run into any issues, he will address them. Till next time..

thunder15 join:2008-01-18 Chicago, IL thunder15 Member 2014-Jul-30 11:04 am good leadership = good company and service I would have to say that Tim is very professional. I am not surprised that the company is in a good position since it has good leadership. I would work with him anytime. I hope your service and relationship with this company continue to be good one. 2014-Jul-30 11:04 am: · hey mods ·

your comment..

Review by northalabama Location: Huntsville, Madison, AL, USA Cost: $7 per month (24 month contract) Install: about 6 days The Price, The Independent Second Line Unreliable Service, Works Well for Several Weeks or Months, Then Nothing But Trouble Good Price, Lacks Common Features, Unreliable Service, Worthless Website

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

1/2018: I've cancelled VOIPo, and ported my number, as I'm sick of the unreliable service, and terrible customer service. This used to be a good company to deal with, with great customer service, but those days are long gone, and I've had it. The service will work for a few weeks, sometimes a few months, then it happens - callers start going directly to voicemail, outbound calls won't complete, numbers stop showing up on the call long - it seems like the troubles are never-ending, and I've had it.

Tech support can be good once you make it through tier1, but it isn't worth the hassle. Cheap is their only selling point anymore, and the competition is too good with comparable pricing to stay. Good riddance, and I advise others to stay far, far away.

1/2012: Great service, great price, great reliability, customer service cannot be touched by anyone, would recommend to everybody, best decision I've made in years.

8/2011: Couldn't be happier with VOIPo. The call routing options (blacklist, busy, forward to voicemail, forward to disconnect message) are fantastic for telemarketers. Had to call customer service a couple of times once I replaced my AT&T wireless gateway to resolve routing issues, but all is well now, and customer service ROCKS!!!

Update 6/2011: Great call quality, terrible customer service hours, oh well.

6/2011: Well, say bye-bye Vonage, hello VOIPo. Went live today, had to call to finalize my number porting, but all is well. I will wait a few days to update any ratings for reliability and quality, still kicking the tires. So far, everything is great, as expected or better.

If you read my Vonage updated review, then you know why this review has been started. Call Quality and Reliability are estimates for now, and will be updated soon, going live tomorrow.

I started research online for my new carrier while on the phone with the nice but incompetent Vonage customer service from a foreign land last week. I read that VOIPo only offers customer service reps from the US mainland, who's primary language is American English. Let's hope I never have to find out if this is true.

So far, best customer service around, easy to deal with tech support for number porting via emailed pdf's, everything has been quick, efficient, and professional. Picked up my router yesterday (that's fast for USPS first class!), and will post my progress in a few days...wish me luck...

Elector join:2000-05-25 Albany, NY Elector Member 2018-Jan-12 12:23 pm Voipo Sorry that it wasn’t working the way it should. My wife and I noticed the calls going to voice mail, and the loss of phone service (general outage) however the web site for customer interactions has over 40 functions. So your saying lacking features has me confused. The service has/had been great for over a year. We are now entering our second year of our two year paid service. The missing calls and the like can be fixed via a reset of the linksys device. Yes it’s a pain in the butt because ours is in another part of the house so we don’t know when it stops flashing green. We have contacted support via email last month but never received an email back stating the issue had been fixed. But we would get a friend calling and it worked. If the voipo service gets to be a bother we will port out as well. Sometimes companies outgrow their customer base causing support and service issues. Time will tell. Hope your new provider works out for you. 2018-Jan-12 12:23 pm: · hey mods ·
	dfrandin Premium Member join:2002-06-14 Las Vegas, NV dfrandin Premium Member 2018-Jan-14 4:56 pm Re: Voipo I'm nearly 6 months into my second 2-year contract with Voipo. I honestly can't understand what your complaints are, as I have had ZERO problems with them, and only had to contact their support once to clarify whether their ATA needed to be in the router DMZ or not. 2018-Jan-14 4:56 pm: · hey mods ·
		Elector join:2000-05-25 Albany, NY Elector Member 2018-Jan-14 6:23 pm Re: Voipo You should be replying to the original reviewer. But I have had simular issues they had in the end month of my first year. Calls going to voicemail being the complaint. This is because the ATA (linksys) loses connectivity and such the calls going to voicemail without us knowing it. Or the non calling when dialing out. It happens as the original reviewer stated. And in the last few months just check voipo’s twitter page for the general outages and saying they had no idea why they happened. Like I said I have a year to go. If the outages continue with no explanations or my calls out don’t go through then like the reviewer I will look elsewhere for service. 2018-Jan-14 6:23 pm: · hey mods ·
		northalabama join:2001-06-18 Huntsville, AL 2 recommendations northalabama to dfrandin Member 2018-Jan-31 6:03 pm to dfrandin since you have no problems, that automatically means no one else does? please, take your dribble elsewhere. 2018-Jan-31 6:03 pm: · hey mods ·
			dfrandin Premium Member join:2002-06-14 Las Vegas, NV dfrandin Premium Member 2018-Jan-31 6:09 pm Re: Voipo Not gonna waste my time with somebody who doesnt even read what I say, then jumps in with an ad-hominum attack... 2018-Jan-31 6:09 pm: · hey mods ·
				northalabama join:2001-06-18 Huntsville, AL 1 recommendation northalabama Member 2018-Jan-31 6:19 pm Re: Voipo if you think that was an attack, you must lead a very sheltered life. your next (worthless) reply claims to know what i have and have not read? again, please take your dribble elsewhere. 2018-Jan-31 6:19 pm: · hey mods ·
	northalabama 1 edit northalabama to Elector Member 2018-Jan-31 6:05 pm to Elector i really wanted to continue to like them for the features and price, but there comes a point that reliable service is much more important. every 3-6 months the service failed, and sometimes continued to fail on and off for weeks for weeks until finally resolved. i finally reached my breaking point. 2018-Jan-31 6:05 pm: · hey mods ·
chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO chpalmer Member 2018-Jan-13 5:06 pm You contradict your facts. Your postings before your last stopped in 2012. Based on that it appears you had no issues for over 5 years. Not months. Had a little bump in the road there a couple months ago in October but service is otherwise flawless for us. We run several business lines. Good Luck! 2018-Jan-13 5:06 pm: · hey mods ·
	Elector join:2000-05-25 Albany, NY Elector Member 2018-Jan-14 6:41 pm Re: You contradict your facts. Let me yet again explain something to you. I am not the original poster. I replied to the original poster. And I did not have voipo in 2012. So I don’t know what you are talking about. 2018-Jan-14 6:41 pm: · hey mods ·
	Elector Elector to chpalmer Member 2018-Jan-14 6:42 pm to chpalmer northalabama Is whom you should be referring to and not me. 2018-Jan-14 6:42 pm: · hey mods ·
		chpalmer join:2002-11-18 Belfair, WA chpalmer Member 2018-Jan-15 9:00 pm Re: You contradict your facts. Thats who I was replying to. Not you. Your name does not show up in my post. 2018-Jan-15 9:00 pm: · hey mods ·
			Elector join:2000-05-25 Albany, NY Elector Member 2018-Jan-16 5:18 am Re: You contradict your facts. It’s visible from where I am sitting. 2018-Jan-16 5:18 am: · hey mods ·
				chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO chpalmer Member 2018-Jan-16 7:59 pm Re: You contradict your facts. Well- don't know what to tell you. Look for yourself. 2018-Jan-16 7:59 pm: · hey mods ·
					Elector join:2000-05-25 Albany, NY Elector Member 2018-Jan-17 8:32 am Re: You contradict your facts. Look at your photo. (Jpg) you can see “Elector” that is me. And I am not the original poster. 2018-Jan-17 8:32 am: · hey mods ·
						chpalmer join:2002-11-18 Belfair, WA chpalmer Member 2018-Jan-17 1:11 pm Re: You contradict your facts. Dude! Not everything is about you. Your posts are under mine and you can see my name in your post because you replied to me. I did not reply to you. Push the "I believe" button and move on. 2018-Jan-17 1:11 pm: · hey mods ·
							Elector join:2000-05-25 Albany, NY Elector Member 2018-Jan-17 1:53 pm Re: You contradict your facts. No “dude” I never said it was about me. It wasn’t. It just gets confusing when a thread is changed from the original “voipo” review. Push button here....................> 2018-Jan-17 1:53 pm: · hey mods ·
	northalabama join:2001-06-18 Huntsville, AL 1 recommendation northalabama to chpalmer Member 2018-Jan-31 6:01 pm to chpalmer did you expect i would update my review with every technical issue? the troubles have been going on for years, and i finally reached my breaking point. to be honest, i was generous, and should have left them years ago, but was not happy with the available features with the competition - that's no longer an issue. 2018-Jan-31 6:01 pm: · hey mods ·
		Pufferty Perpetual Newbie join:2014-07-07 Rockville, MD Pufferty Member 2018-May-1 5:24 pm Re: You contradict your facts. Who did you move to? I am surprised at the amount of trouble you've had, and am sad to hear of it. I've had a few issues myself, but Tim has been incredibly responsive each time. 2018-May-1 5:24 pm: · hey mods ·
			northalabama join:2001-06-18 Huntsville, AL northalabama Member 2018-May-29 8:41 pm Re: You contradict your facts. bundled with comcast for now, i'll pick a permanent replacement once the promotional offer is up. 2018-May-29 8:41 pm: · hey mods ·
your comment..

Review by rfmoon Location: Rochester, Monroe, NY, USA Cost: $8 per month (24 month contract) Install: about 3 days Caller id, blocker, logs, monthly and international rates service quality, reliability, customer service, tech support not worth the aggravation

Web-site: Ease of Installation: Call Quality: Reliability: Tech Support: Value for money:

Initial installation of the Grandstream AT was easy. Service was ok in 2011 through 2015 (not good but liveable) In 2016 weekly service failures started.

I purchased 2 year special price at $185. Was paid up till 2020. Disconnected service on Aug 1 due to consistent service failures by which I had to reboot my entire network at least twice/month. Could no longer receive calls or make calls.

Returned the adapter and sent the tracking number, got 2 threatening e-mails thereafter (if the adapter is not returned you'll be charged $49.99)

Received $185 refund today, short $105.50. Called, and was told that they charged $15 (instead of $6.50+tax I prepaid) for every month I used the service this year and deducted that from the total refund. Totally unethical billing/sales practices and empty promises (good, reliable service?!)

chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO 2 edits 1 recommendation chpalmer Member 2017-Aug-18 1:13 pm subject goes here. Fair warning: reviewer joined this week lodged a few hours ago You have to reboot "your network" to make things work? I call that a clue. Deals where you get a good price for paying up front are a two way contract. You backed out so you no longer get the deal. That's standard practice. Still working just fine here on all my numbers after 10 years. Im actually calling BS. Your math does not add up. 2017-Aug-18 1:13 pm: · hey mods ·
	chpalmer chpalmer Member 2017-Aug-19 1:08 pm Re: subject goes here. I actually find it quite fascinating that the OP lives a stones throw away from Vonage's headquarters.. Has never posted in the forums here nor at Voipo's forums for help or otherwise.. And has not signed in here since this review. My guess is it was just a flyby to quash the competition. 2017-Aug-19 1:08 pm: · hey mods ·
		PX Eliezer0 join:2017-01-15 Ho Ho Kus, NJ PX Eliezer0 Member 2017-Aug-19 8:17 pm Re: subject goes here. said by chpalmer: I actually find it quite fascinating that the OP lives a stones throw away from Vonage's headquarters.. Has never posted in the forums here nor at Voipo's forums for help or otherwise.. And has not signed in here since this review. My guess is it was just a flyby to quash the competition. The OP says Rochester, New York. Vonage HQ is in Holmdel, New Jersey. It's about 350 miles. I'm always alert to the potential of drive-by reviews, but I don't think that Voipo is any sort of threat to Vonage. Vonage is focused on much bigger things. ----- Otherwise he [might] be making some good points, but it's well known that Voipo refunds are processed on the standard price equal to $15 per month. Also being that their longest plan is 2 years, and that this is 2017, I don't know how he could be paid up "till 2020". 2017-Aug-19 8:17 pm: · hey mods ·
			chpalmer join:2002-11-18 Belfair, WA ·Astound ·VOIPO 1 recommendation chpalmer Member 2017-Aug-19 9:07 pm Re: subject goes here. said by PX Eliezer0: Vonage HQ is in Holmdel, New Jersey. It's about 350 miles. I'm always alert to the potential of drive-by reviews, but I don't think that Voipo is any sort of threat to Vonage. Vonage is focused on much bigger things. Yea- just trying to draw him out with a little controversy.. Thanks PX.. 2017-Aug-19 9:07 pm: · hey mods ·
		FarmerBob join:2000-12-21 Littleton, CO 3 edits FarmerBob to chpalmer Member 2017-Sep-9 10:12 pm to chpalmer For me Vonage Sucked. 2017-Sep-9 10:12 pm: · hey mods ·
Elector join:2000-05-25 Albany, NY Elector Member 2017-Aug-18 4:32 pm Voipo is excellent Although you say you have to keep restarting your ata and that tech support was bad I must say you had an option to replace the grandstream via calling their toll free number or use their email support. I can say for the last year or so if the service had issues I called and or sent an email and the issue was fixed. And fixed to my satisfaction. Since the price of $185 is for two years it is cheap compared to other services like Ooma which were money grubbing lying cheats on a monthly basis. Now if you said you had and issue with Ooma I would totally agree with you. However I have zero complaints about voipo and their product or tech or customer service. 2017-Aug-18 4:32 pm: · hey mods ·
Red Hazard Premium Member join:2012-07-21 O Fallon, IL Red Hazard Premium Member 2017-Aug-18 5:45 pm Good Several Years After replacing Voipo's GS HT-502 ATA with my own Obihai ATA, I never had any more problems. 2017-Aug-18 5:45 pm: · hey mods ·
	intel1212 Premium Member join:2008-01-17 Henderson, NV intel1212 Premium Member 2017-Aug-30 11:38 pm Re: Good Several Years Been customer of Voipo for almost 10 years. Very good service, price. I have had maybe two problems that I needed help. Prompt service from support. 2017-Aug-30 11:38 pm: · hey mods ·
ctaranto join:2011-12-14 MA ctaranto Member 2017-Sep-7 10:21 pm VOIPo is pretty good I had VOIPo for a number of years (started with Vonage, then VoicePulse, then VOIPo, now voip.ms). Out of the 4, voip.ms is by far the best. Out of the remaining 3, VOIPo wins hands down. They provide very good, basic phone service. While their feature set pales in comparison to voip.ms, they are much cheaper. Personally, I prefer to pay more for the features I want. But for those who want a cheaper alternative and can live with the features they offer, VOIPo is a very good choice. 2017-Sep-7 10:21 pm: · hey mods ·
your comment..