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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 209 reviews (157 good) (29 bad)
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Review by rx100 See Profile

  • Location: Sunnyvale,Santa Clara,CA
  • Cost: $8 per month (12 month contract)
  • Install: about 1 days
Good "top notch support, value for $$, completed the porting in 2 weeks"
Bad "none so far"
Overall "the best"
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(ratings match consensus)

1. Auto-provision didn't work on my ATA out of the box but after a quick email I got it up and running no problem.Even though VOIPo says no after hour/weekend support, VOIPo support responded to all my issue withing an hour. Excellent support.Hope it stays this way for ever.
2. Had issues when I connected after the router (DIR-655) but with the help of Mike (christcorp) it got resolved.(»VOIPo: ATA not registering thru DIR-655 router)
3.ATA is configured for NAT traverse with a STUN server
no issues with incoming or outgoing calls
4.Call quality is excellent
5.Number porting took about 15 days from Voicepulse. It was seamless

member for 11.5 years, 1536 visits, last login: 1.3 years ago
updated 5.3 years ago

Comments:

Review by kevinj3 See Profile

  • Location: Ramsey,Bergen,NJ
  • Cost: $18 per month (month by month)
  • Install: about 5 days
Good "CS is superb; call quality superb"
Bad "basic features are in place ... bells and whistles being fleshed out"
Overall "I made the right choice"
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I waited a MONTH before joining DSLReports and writing this review. I put Voipo in as a replacement for retreating ATT CallVantage. My internet is FiOS, so I have loads of bandwidth.

As a CallVantage refugee, I was worried about going with a small company - but I had no choices, did I (Vonage was considered but not for long). I should not have worried. Voipo is apparently well capitalized, and is GROWING fast. The real good news is that just as my service was going into place, they were totally upgrading (expanding) their capacity. EXCELLENT!

Customer Service / Tech Support is responsive, friendly, and accurate. I can't comment on their technical depth, because I have had NO TECHNICAL ISSUES ... all of my contacts have been about feature clarification and about general startup questions - mostly stupid questions. Answers were prompt and clear.

Call quality has been flawless ... and the line quality is better than ATT C/V.

My $18 package includes tax ... and they provided me with a Linksys PAP2 (compact, and TWO ports - I have a cloned line -- way cool!).

Bottom line ... Voipo gets an A+ and a sigh of relief ... it JUST WORKS, and works well. I recommend them without hesitation, and I suspect that the tiny handful of naysayers are too lazy to update their bad reviews, or maybe they forgot their passwords ... because after a month and a half of dealing with Voipo, and reading their forum posts, it is clear to me that they will not allow a customer to be unhappy.

member for 5.4 years, 1 visits, last login: 5.3 years ago
lodged 5.4 years ago

Comments:

Review by mujibur See Profile

  • Location: Jacksonville,Duval,FL
  • Cost: $11 per month (12 month contract)
Good "Cheap"
Bad "No Fax support"
Overall "DO NOT sign up if you intend to Fax"
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I fax about 2-3 pages each month and have never had problems on Vonage. So before signing up for Voipo, I asked customer support whether I can fax on Voipo. Their response: While it's not a feature of Voipo, faxes can be sent.

So I signed up and tried several test faxes which went fine. I sent about 6 faxes successfully since signing up in Feb 2009. Then they had the Network issues that interrupted service for many customers. Well, whatever they did to fix the network issues, I now get echos on voice and CANNOT send a single FAX. The echos I can tolerate, but no fax is very inconvenient for me.

So I called tech support and was told that while it's not supported, if I open a ticket, someone can at least take a look to see if the settings on my device is optimized. This seemed reasonable to me. I send the ticket and here's the response:

> Hello,

> Since we do not fully support fax and we do not recommend that our customers to use our service for anything except voice service, there's no troubleshooting we can offer for your faxing issue. Faxing is pretty much hit or miss on VoIP service due to the communication over the internet and up time is never guaranteed. Let us know if you have any questions or concerns. Thank you.

So not only do they not support fax, they won't help you in any way to troubleshoot. And their recommendation to only use it for voice seems inconsistent with the information that I received before signing up. I guess it's not worth their time anymore to help out their customers. So anyone considering faxing on Voipo, don't repeat my mistake and go with another provider. I plan on changing as soon as the contract is up.

member for 11.2 years, 2 visits, last login: 4.5 years ago
updated 5.4 years ago

Comments:

Review by Vumes See Profile

  • Location: Beaverton,Washington,OR
  • Cost Contract price not specified.
Good "Reliability, Cost, and the Call Quality and SUPPORT (US Based around the clock)"
Bad "Rocky start. (When I first joined)"
Overall "Your money's worth, and then some!"
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I come from another Voip giant which had good service, but their prices and especially their support left a lot to be desired. I decided to give Voipo a shot. At first I had quite a few problems because my device was faulty. I got a new device and everything was good until Voipo exploded with growth (customers) and we saw some problems with the devices. Voipo changed out their device, and ever since getting the PAP2T, I haven't had a single problem.

Call quality is great, the price is super, its reliable, and best of all, when I was having all those problems at the beginning, Voipo support was their around the clock answering support tickets. I have to give it up for Tim and his team. They work what seems at all hours, and are very helpful in getting you fixed up should you have a problem. I tell you what though, now that the PAP2T is the flagship device, I think most users will be trouble free. It's plug and play with your router so you have virtually nothing to figure out.

I don't regret my decision at all for leaving the other Voip giant, and I would do it all over again. My wife can call anywhere at anytime without any issues so if the "Wife" is a factor, fear not, you'll be ok.

member for 5.7 years, 153 visits, last login: 51 days ago
updated 5.4 years ago

Comments:

Review by voipinit1 See Profile

  • Location: Hampton,Henry,GA
  • Cost: $11 per month (12 month contract)
  • Install: about 2 days
Good "customer service, reliability, value, ease of installation"
Bad "the web interface while better then most could be better organized"
Overall "Excellent VOIP service"
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I have had the service since mid January and have had very few bumps. The few bumps that I had were quickly resolved and my service is rock solid. Their customer service is second to none including very quick turnaround when a support ticket is opened. The VOIP services I have had are Vonage (4 years), SunRocket (2 months -now defunct), Packet8 (13 months), VT (6 months), and now VOIPo. Without question, VOIPo has been the best so far. I highly recommend them if you are considering VOIP service.

member for 6 years, 5 visits, last login: 4.7 years ago
updated 5.4 years ago

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Review by kevm5 See Profile

  • Location: Parkesburg,Chester,PA
  • Cost: $9 per month (12 month contract)
  • Install: about 5 days
Good "Exceptional customer service and involved owner"
Bad "some rough spots lately, but seems due to rapid growth"
Overall "It would be hard to do better overall"
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I have had VOIPO for several months. I wont sugar coat it and say it hasn't been a bumpy road cause it has been. That being said, if you read and participate in the user forums and you spend any amount of time trying to understand what has been going on, I think you will find that most of the issues are due to growth, or supplier equipment problems, the latter of which is beyond the control of VOIPO.

You will also find that customer service and even the President of the company participates regularly in the forum and they all genuinely want to help their customers. This is very evident to me, and well worth it to stick with them to ride out a short storm. I give VOIPO high marks for their customer service, caring nature, and voice quality that is top notch. The reliability has been very good lately

member for 7.5 years, 52 visits, last login: 3.6 years ago
lodged 5.4 years ago

Comments:

Review by stason99 See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $16 per month (12 month contract)
  • Install: about 15 days
Good "Good customer service, lots of convenient features, price."
Bad "Very unreliable"
Overall "Get it if you donít care about reliability. You might have to restart your ATA often."
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Good customer service, lots of convenient features, price.
Very unreliable.
Get it if you don’t care about reliability. You might have to restart your ATA often.

member for 5.4 years, 17 visits, last login: 63 days ago
updated 5.4 years ago

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Review by bubbanc See Profile

  • Location: Garner,Wake,NC
  • Cost: $8 per month (24 month contract)
Good "Great price, no hidden fees, excellent tech support!"
Bad "vPanel is clunky, unable to use custom callerid with restricted/blocked callers"
Overall "Run into a few issues; at least tech support is willing to help."
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Update: 4/6/2009
No issues recently other than a bit of echo when calling to my Voipo line (notice it on my cell phone that I can hear myself when calling home). Didn't appear to lose connectivity the other night during the DC meltdown (at least my script didn't report losing registration).

Update: 3/28/2009
Support mentioned that other folks in the Voipo forum had had issues with Tomato 2.23, so I have reverted to version 1.19 (which I used to run problem free with my previous provider).

Still seeing a delay intermittently when answering calls and saying hello. Typically there is a 3-4 second delay in call setup that requires saying "hello" twice and the calling party only hears it the 2nd time.

We'll see if the firmware downgrade fixes either of these problems.

Update: 3/26/2009
Tried to call my Voipo line from my cell phone. Wife said that she picked up the phone and said hello but there was dead air. On my end, I got sent to voicemail. Called tech support (was NEVER on hold; immediately got a tech support representative) and they recommended me move my PAP2T from DMZ to non-DMZ and forward ports:

Registration: 5060 - 5080 (UDP)
Audio: 35000 - 65000 (UDP / TCP, random assignment)

Shortly after making this change I called my folks. During the call it went dead. I have inquired with Voipo to check and see if this drop occurred on our end or theirs. Will update when I hear something back.

---

Update: 3/24/2009
Voipo resolved my outbound calling issue by forcing G711u codec for all calls. PAP2T was hanging up on certain calls is because of the codec being negotiated, usually G729a/etc and this is usually not an issue for the PAP2T's. Calls for the past 4 days have been great! No echo, no static. Still seeing some minor delay when answering the call and saying hello, but that may also be operator error.

---

Update: 3/20/2009
I've had various issues over the past month: DTMF tones during phone calls heard by the other party, delay in hearing the other caller (or the other caller hearing us) when initially answering the phone. Those issues appeared to be resolved (and were perhaps my issues) once I upgraded code on my router and let Voipo provision my PAP2T. Now, as of yesterday, I'm having issues calling out to my area code. Needless to say the WAF has dropped significantly in the past month, so back to the dog house I go. Luckily, Voipo customer service is working with me to try and fix the issues. I have to give them more credit than my previous provider. Looks like I spoke too soon... the wife called me from Voipo and I had to say hello twice; she only heard it once. She still can't call her folks but she can call me. Calling her folks works fine on her cell phone. Ugh.

---

Prior to ordering I emailed sales support with my questions and received and answer back from Tim almost instantly. He did a great job of answering my questions and sold me (along with the positive reviews on BBR) on Voipo.

Signup was a breeze and after signing up I opened up a ticket requesting SIP credentials and asked to be BYOD. They quickly provided me what I needed to get going and I was up and using their service about 3 hours after placing my order. Also, they configured the outgoing caller ID information to be the number that I will eventually port so no questions from folks we're calling about why we have a new number and which number they should use (like I had to deal with at my old provider).

Call quality has been very good and no dropouts or dead air like with previous provider. Tech support has been FANTASTIC! They are quick to answer questions and even quicker at routing to upper level support if they don't know the answer instead of keeping the customer guessing forever (like my previous provider).

Only issues thus far is the inability to create a custom caller ID entry for blocked/restricted phone numbers and have that information show when the caller calls. This worked with my previous provider, so I became spoiled when knowing when my in-laws were calling. Not a show stopper, but at least they provided a detailed explanation as to why it worked with my old provider and why it doesn't work with Voipo. Another issue (which may now be resolved!) is that custom caller ID entries names did not show in the voicemail email messages as being from that person. Instead, the phone number was listed twice.

Also, a few other features that I would like to have: Schedule/Calendar for setting up DND on a daily basis.

Will update once I've used the service a bit longer.


member for 7.3 years, 274 visits, last login: 4.6 years ago
updated 5.4 years ago

Comments:

Review by ralfaro See Profile

  • Location: Fort Lauderdale,Broward,FL
  • Cost: $8 per month (12 month contract)
  • Install: about 5 days
Good "Excellent call quality, best tech support I have seen, excellent value"
Bad "Control panel very basic but being worked on."
Overall "Highly recommended"
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04/06/09:
Just wanted to do another update as I have now been with Voipo for over 3 months and generally speaking, their tech support still remains t be the best I have seen. I have had a couple of minor issues but they were taken care of swiftly and effectively. Most of my issues were taken care of when they replaced my GrandStream with a Linksys PAP2 as the GrandStream suffered from registration issues. Voice quality is still the best I have experienced among the various providers I have used. I'm still highly satisfied with this company.

01/29/09

As promissed, I am updating this review to reflect the fact that the one outstanding issue I had was resolved thanks to Voipo seeing it all the way through right up through to one of their carriers, Level3.. I signed up for the 1 year promotion which was a terrific deal. Their call quality and tech support continue to be first class.

I have only been with Voipo for a week, but I can't over emphasize how absolutely excellent their tech support has been. I have submitted a few support tickets, and all of them with the exception of one, were resolved within a day or less. I still have one outstanding ticket that has proven to be somewhat problematic, but hopefully, they are working on it. Once that ticket is resolved, I plan to take advantage of their current 1 year promotion. Their call quality is the best I have heard from any of the voip providers I have had any experience with. I am currently with Comcast, but have had both Vonage and CallVantage in the past. I was actually fairly happy with our comcast digital Voice service, but they raised their prices on us so they were no longer a reasonable solution at almost $50 per month with an unpublished number.

Unfortunately, Voipo was not able to port over my Comcast number but so far it looks like their quality of service will be worth biting the bullet and sacrificing our old number. I am just waiting for this last issue to be resolved so that I can cancel Comcast.

I will update this when and if my final issue has been addressed.

member for 5.7 years, 32 visits, last login: 4.3 years ago
updated 5.4 years ago

Comments:

Review by fifty nine See Profile

  • Location: Sussex,Sussex,NJ
  • Cost: $18 per month
  • Install: about 7 days
Good "Excellent customer support"
Bad "They're a DISCO company who doesn't like routers"
Overall "Great for people who aren't really tech savvy"
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Update 3/16/09: I sent them back their ATA, and after 3 weeks they hadn't refunded my account, so I contacted them. They said it wasn't checked in. I had to give them the tracking number for them to find the ATA. Unbelievable. Well, at least I got my account refunded.

Original review:

Disclaimer: I can't really give a full review of them since I never got them to work properly.

Got the service ordered at the end of January. Linksys PAP2T device arrived a week later. I had really no choice in the matter. That's what they sent. They were sending out grandstream devices with built in NAT routers before, but I guess they ran out.

Set it up initially, made a test call, worked fine. I put it behind my pfSense BSD firewall.

However, a day after is when I started having no audio on incoming calls (outgoing were fine). The registration also disappeared. Connected to the cable modem directly it seemed to work sometimes. It may seem like a problem with my firewall but I am not sure.

The plus is that support did try to work it out with me. I give them an A for effort.

The minus is that I never got it working properly.

Not really their fault, and the CEO who posts in DSLR VoIP forums did say that they aren't really router friendly and that they'd prefer to use their devices as the router where they are inline. Not an acceptable solution for me because I have devices on my network such as slingbox which need to be accessible from outside. I also prefer to run my own router.

I switched to callcentric with my old Sunrocket gizmo (Telco systems AC-211) and it's been fine. Vonage with my Cisco ATA186 also had no problems up until I canceled.

I can only guess that they have some sort of config that will cause problems with pfSense or other BSD based routers. Best to either stay away if you have one of those, or prepare to use the device inline.

The good part is that you get 30 days money back so if you want to try the service you can without worrying whether you lose money if it works or not.

member for 12 years, 2660 visits, last login: a few hours ago
updated 5.4 years ago

Comments: