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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 215 reviews (161 good) (31 bad)
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Review by Kill4Speed See Profile

  • Location: Ashburn,Loudoun,VA
  • Cost Contract price not specified.
Good "voice quality has been excellent"
Overall "there are a few missing features but I'll take stable service/reliability over features any day"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've been beta-ingVOIPo since it was offered (1yr+)
despite the fact that it's still in beta, I've rarely experience unannounced outages
voice quality has been excellent

08/04/2008 update
VOIPo is not publicly launched yet; however, I've been very happy during the (generously long) beta that I've ordered (1yr) service for my parents (nontechies, who live out of state)

10/09/2008 update
Still impressed with the VOIPo stable service; decided to port my own home number to VOIPo as well

10/22/08 update
Outstanding Customer Support! Here are some examples:

1. I submitted a ticket regarding audio quality issue with the 1st ATA sent via VOIPo (to my out of state parents). Despite the hardship caused by the hurricane, VOIPo quickly replaced the defective equipment
2. I expressed issue with audio delay of 2-3 ms in answering incoming calls with the HT-286, VOIPo promptly resolved it by upgrading my ATA to a HT-502. Thanks for saving my ears (from the wife's complaints)
3. I submitted a ticket regarding answering machine recorded busy/reorder tone after callers hung up. The support team thanked me ,"VOIPo appreciates your dedication and involvement in advancing our service and features.", and informed me that they've forward the issue to their developers

For those that want to obtain reliable, plug and play VOIP service, I highly recommend VOIPo

I'll try to update the review as time permits

03/13/09 update
Since I've learned VOIPo 'fixed' the 30 min. session timer problem with ATAs which do not support RFC4028, I've started using my own SPA-1001 (instead of the VOIPo provided/provisioned HT-502)
AFAIK, we did not experience the infamous "lost registration" that many have experienced; Our audio quality has been excellent; my parents ,OTOH, experienced occasion audio and registration issues; BTW, they're still using the VOIPo provided/provisioned HT-502. I've asked them (my parents) to keep me informed so that I can submit problem ticket to VOIPo support team

05/16/09
I'm happy to report that VOIPo has added CallerId+Location to "Call History"

10/13/09

1. the 15th of this month marks our 1st year anniversary with VOIPo - yes, time flies while we're ...
2. I've paid for another year of service (for our residence and our parents)
3. Needless to say, I'm still happy with the service provided via VOIPo

04/18/10

Experienced a brief outage - promptly addressed by support
While I read others have/had experienced stability issues with VOIPo,
I'm still happy with the service.
One has to realize that VOIP over public network will never be as reliable as POST...
lost my thought there, but I hope everyone get what I'm trying to convey

05/16/09
I'm happy to report that VOIPo has added CallerId+Location to "Call History"

10/13/10

I'm still happy with the service provided via VOIPo, signed up for another year of service (for our residence and our parents)

01/10/14 - Still with VOIPo - enuf said

11/16/14 - just renewed service for another year

member for 8.1 years, 2721 visits, last login: 26 days ago
updated 109 days ago

Comments:

Review by gbh2o See Profile

  • Location: Greenville,Pitt,NC
  • Cost: $12 per month
Good "Quality residential services, great features, and high quality support."
Bad "Addictive!"
Overall "Built to provide _service_ to the customer, and make lots of money. ;-)"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Future Nine Corp..
·callwithus
UPDATE 20141027 - Still providing reasonable quality and solid residential value.

UPDATE 20131004 - Solid value for the residential customer. Features galore to make life interesting. Multiple 'lines' all work fine and Beta tests can get really interesting.

UPDATE 20121117 - UPDATE- Just keeps plodding along testing new features and looks while maintaining great value and reliability for residential users. I keep getting more for less as VOIPo grows!

UPDATE 20120522 - UPDATE- Yawn! See below... I keep forgetting them since it just keep working.

UPDATE 20111209 - Yawn! New features and options that all work the way they say they do. Inexpensive for their level of solid service. A keeper.

UPDATE 20110823 - Grrr.... I can't find anything to complain about. VOIPo just keeps working the way they claim they do, although with various improvements and additions. Great value, great service and support. Darn it!

UPDATE 20101112 - Still enjoying the flexibility that comes with each account to make it work the way that serves me best! Strong and responsive support easily available.

UPDATE 20100301 - VOIPo is rapidly developing into a well-rounded major VoSP concentrating on top-quality Residential services. Exceptional feature development continues at a strong pace, and supporting services continue to be improved. This is a company here for the long term, with really big ideas and plans, and infrastructure.

UPDATE 20090109 - Developing into a solid, long-term national provider in the large scale category. Constantly looking to add features to an already solid line-up of services. Extremely responsive! Look for VOIPo to be around for a long time!

UPDATE October 20, 2008

I must now admit to being a VOIPo addict. I now have two dedicated residential accounts as well as 7 DIDs pointed to pbx servers (1 toll-free number, 1 toll-free fax number and 5 low-volume 'local' DIDs for family members.) When I need something for lower 'residential' volume inbound traffic set up fast, I find myself at the VOIPo login. A few seconds later the new service is live.

VOIPo does limit itself at present to providing standard residential volume products, primarily intended for single household use. So, I also must confess to happily using several other providers for my higher volume out-bound termination from the asterisk-based systems where I need greater flexibility and control. Nothing bad against VOIPo, it's just their choice for a sound and stable business model (darn it).

UPDATE July 15, 2008

I'm now a _paying_ customer... because of the confidence I have in VOIPo's products. So, I put my $ where I've talked about!

ORIGINAL REVIEW

The companies name is correctly VOIPo.

My disclosures:

This is a review of a service currently in pre-launch status.

I am biased, I participated in the alpha and beta cycles of development with this company for well over a year. Please see my periodic updates I post at the end of my evaluation.

The evaluation.

VOIPo has been built as a company according to the vision of owner Timothy Dick. The company has been committed to developing a high quality, stable and reliable service for customers. At one point, he discovered that his development team had failed to follow his vision of quality; I watched as he replaced the whole team with other professionals in the field, and basically started development over. With this new team, he has produced what I find to be an extremely secure and reliable VoIP service, coupled with features easily controlled from within the users 'vPanel.' BEWARE, controlling available features from this simple and straight-forward interface can become almost addictive! Call quality has been exceptional throughout development, partially attributable to concentrating on US service. Downtime I've noticed to date has amounted to perhaps two hours, primarily during announced hardware/software upgrades and modifications. At this time, VOIPo services will appeal primarily to the residential customer who just wants to plug it in, have the phone work, and have all the bells and whistles too.

The primary offering is a Residential plan, designed for customers in the U.S.A. It is intended to use a simple and reliable standard GrandStream analogue phone adapter, that was chosen for the ease of VOIPo remote diagnostics and maintenance. There is also an allowance for a softphone to be used when traveling. Customers use the “vPanel” to setup and control their account in real time. Failover, Call Waiting, 3 Way Calling, Caller ID with Name, Call Waiting ID, Anonymous Call Rejection, Caller ID Block, Call Return, Call Forwarding, and Voice mail are standard included features. The voice mail feature is on of the slickest I've seen. There is an ability to notify one or more email accounts of receipt of a voice mail including the Caller ID (CID), size and date and time of the message. You may elect to include a .WAV file of the message on an account basis. You may also elect to send an SMS with just the CID, size and date/time information (i.e. To your cell phone). An elaborate contacts management system is fully integrated into the other features like Custom Caller ID, Call Routing, Click to Call, Do Not Disturb and much more. You may associate unlimited phone numbers with the contact and also assign n your contacts to groups like family, friends, enemies, work ,etc. Once a contact is added, you may assign a nickname or 'custom CID name' that will be used to override the default network provided Caller ID name. Having your CID display “Dad” instead of a generic “PA Cell Phone” makes life a lot easier. You may also like the neat click-to-call feature within the contacts system. User selectable Custom call routing criteria (including wildcards!) allows unlimited manipulation of inbound calls to reach your phones, get a busy signal or a disconnected message, or be forward to another number or straight to voice mail. You can setup unlimited routing options and manage them all in real-time from the user console. Similarly, you may route outbound calls! You can create your own 'speed dial' features for example, by routing outbound '111' to your tennis partner's phone if you like. If you disapprove of your minor son calling the local escort service, just send that number to a busy signal, or better yet to your cell phone for confession time. Only your imagination can limit how outgoing calls from your phone are handled!. VOIPo supports dialing 7, 10, or 11 digits for ease of use. The entire system is designed support using SIP addresses for both inbound calls and as destinations. A user may also elect participation in a 'Community Powered Telemarketing Block' program, or to block all international calls. Users can easily add residential virtual local numbers from rate centers throughout the country, or even virtual toll free numbers.

member for 14.2 years, 5003 visits, last login: a few hours ago
updated 129 days ago

Comments:

Review by Redwolf See Profile

  • Location: Hot Springs National Park,Garland,AR
  • Cost: $8 per month (24 month contract)
  • Install: about 7 days
Good "Voice quality"
Bad "None yet"
Overall "Awesome service and features for the price"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Cablelynx
Have had an ATT Wireless Home Phone 2 years and was tired of the price and quirks with it. Finally decided to try an VOIP phone service. I settled on VOIPo because the price was right and the simple ordering process.

The Grandstream HT 701 arrived in a few days. Hooked it up and was off and running with a temporary number while waiting on my port to complete.

Think it has been about 2 weeks since port was complete. Smooth sailing so far, I find the voice quality to be outstanding and can find no downside to making the switch. The failover feature for when my power or ISP are out is great (I have already tested it).

I will update later as necessary.

member for 14.1 years, 3249 visits, last login: a few hours ago
lodged 146 days ago

Comments:

Review by fbruno See Profile

  • Location: Berwyn,Chester,PA
  • Cost: $6 per month (24 month contract)
  • Install: about 4 days
Good "Decent service at a good price. Tech support is responsive. Allows BYOD"
Bad "Occasional outages on BYOD service"
Overall "I'm happy with it."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
--October 2014--

I have been with VOIPo since January 2013 when Quantumvoice terminated residential service. VOIPo was selected because they had a decent price, BYOD in the monthly fee, and the easiest technical setup.

Their offer was 24 months for $149, plus $36 in fees and taxes.There is an additional yearly fee of $36 for a second virtual number. Both numbers seamlessly ported from Quantumvoice in four days.

I use the VOIPo provided ATA for the hardwired kitchen phone and cordless base station, and my Linksys SPA phones for the BYOD terminals.

The service on the ATA is solid, with exceptionally rare outages. The BYOD service is less stable, with occasional short outages of minutes or hours.

The forums and tech support resources have been sufficient for answering questions and supporting configuration needs. I especially value the reduction in telemarketing calls provided by their Telemarketer Block and recently introduced support of the Nomorobo service. I have also used their softphone support for occasional calls from my iPhone.


member for 14.9 years, 2988 visits, last login: 4 days ago
updated 151 days ago

Comments:

Review by rjbasye See Profile

  • Location: Dry Ridge,Grant,KY
  • Cost: $18 per month (12 month contract)
  • Install: about 5 days
Good "Great Voice Quality Fast Email Support"
Bad "None"
Overall "Voipo is great"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Time Warner Cable
Update 09/27/2014

Service has been rock solid. No problems at all I would recommend Voipo to anyone who has good internet provider.

Update 02/19/2014

Great reliability and pricing...I recommend them highly.

Update 5/30/2012

I am still with Voipo and everything is still reliable as the day I first subscribed. My internet connection is 30 meg down/3meg up. As always, your ISP needs to be reliable as your voip service.

---------------------------------------------------------------------------------- ------------------------------------------

I am new to Voipo and I am a happy customer. After using Packet 8 now 8x8 since 2005, I can already tell that Voipo is years ahead of them when it comes to support and quality of service. I will be updating this review over the next couple of weeks since I am new to Voipo. My number is scheduled to port to them on 06/09/09. I am glad to have switched so far.

Update

My number has been ported over to Voipo as scheduled. Service reliability continues to be excellent.

==============================================================

Since my last review, I can say that Voipo has maintained the great level of service and is very reliable for me. Customer service is quick to respond via email when I had questions. I can't recommend them enough.

member for 14.7 years, 6749 visits, last login: a few hours ago
updated 159 days ago

Comments:

Review by intel1212 See Profile

  • Location: Henderson,Clark,NV
  • Cost: $7 per month (24 month contract)
  • Install: about 14 days
Good "Great support, communications from VoIPo, call quality, steady - consistent service"
Bad "None"
Overall "Great price, Great tech support when needed. BEST value for service and features, period....."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Cox HSI
UPDATE: 9/27/2014

Still satisfied. Works well, though between myself and family, probably use less and less because everyone is carrying a Smartphone now. When I do use, just works. They have added support for broader SIP client support, which I have used from my laptop over LTE or WiFi and then use a Bluetooth headset connected to laptop. Website has improved for feature management. No question, worth the money, great value, great product.

UPDATE: 12/4/2013

Great service. Very satisfied. Would like to see new features, e.g. soft client or mobile device SIP support (and is probably available today with 3rd party apps). Click to dial would be a great option as well. I recently change routers and did have to configure port forwarding on new router to work correctly.

UPDATE: 7/11/2013

Continued my service for another 2 years -- $159 for two years, so about $6.65 per month!! Unlimited calling/LD. Really do not use the service much as everyone in the house uses cellular services now. However, when I do use the service -- always works. Still Highly Recommend this service.

UPDATE: 1/16/2012

Continued my service for another year due to another great year of reliable, consistent service. I want my dial tone to be a "non-issue". Excellent service, call quality has exceeded my expectations. I receive high value for the amount I pay. I continue to HIGHLY RECOMMEND this service.

Update: 6/25/2011.

Continued my service. Excellent service, call quality is very, very good. I will say, as I used vanilla Tomato (on a Linksys router), Tomato USB variant has made this service ROCK SOLID -- i.e. it can recover automatically from any network glitches. This is the overall, best value for Voip services -- period. All other complaining must have a technical problem, which the Voip consumer industry, as a whole, must just deal with. HIGHLY RECOMMEND this service.

UPDATE: 7/29/2009.

Service continues to be excellent. Issues seen during late 2008/early 2009 are history. If you plan to use Tomato or DD-WRT, expect to have to modify some settings to handle a router reboot. I run Tomato and found I had to make modifications to UDP packet timeouts, with the excellent help from the VoipO support team (and help from Wireshark).

Clearly the best service/value combination I have found. Couple things people need to understand. If you need to fax -- get a POTS line from your local, traditional provider for 'basic lifeline services', add a dial-around plan for LD calls. Don't even think you can get by with faxing on Voice over IP service -- if you can, consider yourself lucky. If you can't, and you complain, you are simply a fool. Lastly, make sure you have a clean network at home. I recommended VoipO service to a few people and a couple of them had problems. I personally looked into their problems and found they had packet loss on their local network because of bad cables. Garbage in gets Garbage out.

Original Post:

Very good service for the price level paid. Genuine concern for their customers. Excellent communication by management to customers. Problems are resolved fast when encountered. Excellent call quality.

member for 7.1 years, 182 visits, last login: 22 days ago
updated 159 days ago

Comments:
Bink
Villains... knock off all that evil

join:2006-05-14
Castle Rock, CO
kudos:4

Mobile Device SIP Support

You mentioned this—and I’ve been satisfactorily using VOIPo with the SIP client built into my Android phone for almost two years now.

dfrandin
Premium
join:2002-06-14
Las Vegas, NV
Reviews:
·Virpus.com

Thanks to these reviews...

Based on these reviews, I just signed up with Voipo. Had been with Vonage for several years, but was looking for the ability to blacklist phone numbers, as we have had some problems with some callers. I was VERY pleased with all of the calling features that Voipo has. The number port from Vonage went flawlessly in about 4 days, and the provided Grandstream ATA went right in, replacing the Vonage ATA..
My ONLY concern was upon reading that they "prohibit" connection of their leased ATA to the house phone wiring. Since I had disconnected my wiring at the demarc, and had been using Vonage in this manner with 4 phones in the house, I wanted to clarify this with their support. Turns out the word "prohibit" was a bit strong.. It was clarified that they simply do not support the use of the house wiring.. Other than that, I'm a happy customer..

Review by matthias8 See Profile

  • Location: San Bruno,San Mateo,CA
  • Cost: $6 per month (24 month contract)
Good "call quality, reliability, new VPanel"
Bad "nothing, really"
Overall "it's cheap, and it works."
Web-site:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

It's been a year since I signed up with Voipo. I am using the service with the adapter they provide and a plain old wireless phone. I also use it with a Bria 3 softphone under Windows 8. Either way works fine.

At the time I signed up, I was debating whether to choose Ooma, instead. But Voipo has a few nice features that would have cost more with Ooma (in included 2nd line and 60 minutes of international calls included per month, most importantly). The hurdle was that with Voipo I had to sign up for 2 years in advance. Thinking back, I think that seeing their CEO respond to criticisms on this board (he still does that - amazing!) is what gave me confidence to try them out. Anyway, I am glad I did sign up. The billing has always been correct, the setup has been straight-forward, and the service is reliable. To me, that's what this is about. At a time, where more and more of my calls are done through the cell phone, I just want the landline to be cheap and hassle-free. Voipo is that. I also tested Vonage before signing up with Voipo. Vonage call quality was outstanding. Their customer service is fantastic. But their bill is also 4 times as high.

Since signing up, the Voipo service has also seen some improvements. They have redesigned the account control panel. and it does look much more professional, now. And new (free!) features were introduced: Integration with Nomorobo to ward off unwanted sales calls, for example. And a free iNum phone number to make no-cost international calls with subscribers of other IP phone services.

For me, Voipo just hits the spot.

member for 14.2 years, 37 visits, last login: 160 days ago
updated 162 days ago

Comments:

Review by macaholic See Profile

  • Location: Jackson Heights,Queens,NY
  • Cost: $15 per month (12 month contract)
  • Install: about 5 days
Good "The service itself once setup is solid. quiet on the telemarketer front. unlike timewarner. "
Bad "phone device is not upnp, customer service is off weekend and has email service only"
Overall "would be better with more CS and upnp devices. "
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Good so far. Did not do number transfer because somehow my number while at Time Warner became tainted. Lots of marketing. Word to the wise. Make the primary number your cell number and use your new voipo number for the quiet family only knows phone. Works great. Price is total 135 + 50 fee/ 12 .

The 2 year folks pay less for sure but I want to try this out before the full commitment.

Main issue. The Voipo folks send out a non upnp compliant adaptor. This is why if you have a router you MUST read the provided instructions sent with the device (if they print it.. it's for a reason. m-kay? ) and set your router according to that:

1. assign a static ip for the voipo device mac address.
2. forward 5004-65000 UDP bi-directional to that ip address.

If Voipo could figure out how get these babies flashed to be upnp which talks with your router so you don't have to do all the above nonsense yourself. Or they get a supply of upnp phone adaptors for new folks. They would be perfect. Otherwise you need a network geek in the house or be prepared to relinquish control to voipo tech support.

Minor peeve: time for a control panel beautification project. Perhaps an app?

member for 11.5 years, 3949 visits, last login: 9 days ago
updated 164 days ago

Comments:

topgun

join:2011-01-31
Reviews:
·VOIPO
·PHONE POWER

1 edit

That is not enirely true!

Click for full size
You can put the adapter behind the DMZ although I have not had any problems with it just plugging it in and leaving it alone. Or use this software like I do with many clients just to make life easier for then and me. »portforward.com/store/pfconfig.c ··· nfig.cgi

FYI I have talked to the CEO they made they Cpanel the way they did for a reason. Beautiful means more load time, not as straightforward, and ends looks up looking cluttered. JMHO if you want eye candy play Bejeweled?
--
I got the need for speed »bit.ly/topgunparody
macaholic
Premium
join:2003-08-31
Jackson Heights, NY
Reviews:
·VOIPO

Re: That is not enirely true!

dmz is same thing. you still need to put the device on a statiic pre-assigned ip. DMZ to this device is a bit overkill. And using third party software to do the settings... uhm no. That should be provided by the company. Your post makes my other point clear.... for now this service is for geeks only. Other folks will have to muddle through.

get a upnp device.

the website can still be its simplistic self... the left navigation is where some real thought needs to happen. Too much pecking to figure out where things are.
--
"You don't subject minority rights to a referendum." Justice Minister Irwin Cotler of Canada

topgun

join:2011-01-31
Reviews:
·VOIPO
·PHONE POWER

Re: That is not enirely true!

Click for full size
Looks pretty simple to me My friend who is not a techie had it figured out within 10 minutes. To each their own.
--
I got the need for speed »bit.ly/topgunparody
macaholic
Premium
join:2003-08-31
Jackson Heights, NY

Re: That is not enirely true!

"My friend who is not a techie had it figured out within 10 minutes. "

good for them. still a fugly navigation.
--
"You don't subject minority rights to a referendum." Justice Minister Irwin Cotler of Canada

XANAVirus
Premium
join:2012-03-03
Lavalette, WV
Reviews:
·Callcentric

Why are you having to forward so many ports to your ATA?

You should not need to forward any ports at all for VOIPO service to work.
And, you don't need UPNP to make it work, either.

The outbound registration your device makes should be enough to have VOIPO do the NAT hole punching for you.

I don't know what instructions that VOIPO sent you, but those can't possibly be right. If you are making an outbound registration your device should be able to communicate to VOIPO what ephemeral port to use for RTP (and especially the same for incoming calls).

UPNP is a Microsoft invention, and is not meant to be used on the WAN side in place of port forwarding. It is supposed to be for internal network use only because it has no authentication at all.

Have you checked with VOIPO support to see if their ATA supports the STUN protocol (and has a STUN server defined)?

In the absence of session border controllers STUN should provide the requisite NAT help that VoIP needs to connect properly.
I have Callcentric service, and I have never needed to forward ports.

Review by topgun See Profile

  • Location: Plattsburgh,Clinton,NY
  • Cost: $8 per month (24 month contract)
  • Install: about 3 days
Good "Awesome Support Reps, Great Call Quality, CEO invovlment in forums, Price"
Bad "It's not Free :D"
Overall "Solid budget phone service that will fit 99% peeps needs. :)"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·PHONE POWER
Ordered the 2 year promotion on 8-20-14 the adapter arrived from Cali to NY on Sat the 23rd. Talk about fast! My friend Marguerite was having problems with PhonePower. We did everything we could from putting adapter in DMZ, SIP ALG was off, etc. Apparently the route calls take through Fairpoint then over to Cali is horrible? Other people in the forums have experienced the same issues. They were awesome helping as much as they could but I needed to try another VoIP company to help with the process of elimination.

Went over to see Marguerite on Sunday with my friend Mary and brought the HT-702 with me from VoIPo. It was as easy as unplugging 4 cables from the old adapter and plugging 2 of them back into the new adapter along with power from the included adapter. Within a couple of minutes she had dial tone and the rest is history.

Put in for a number port on Monday and got a port date that Wednesday for the following Monday. September 1st (my birthday) came and went but on a positive note her number ported without a hitch sometime in the early morning. Here is the form for anyone that needs it »www.voipo.com/Porting.pdf

Call quality has been awesome and so far no hiccups that either one of us has noticed in reliability. Only thing I would suggest doing ASAP in Device Control is turning down the gain. Most headsets are capable of cranking up the volume loud enough to blow your ears out. By default it is set to Extremely High maybe it is to compensate for all the old ladies using VoIPo? Anyway, I first experienced the static\echo they described when playing back a voice-mail. Went into the Cpanel really quick and nuked it to normal and that was that.

CEO is one of the nicest peeps you would ever want to meet. He offered to help me out of a possible jam without me knowing until he emailed me. Although phone support hours are not as broad as PP their email support is manned 24\7 and is very fast (within hours) to reply.

Both are excellent choices depending on what your needs are. Variety is the spice of life and would encourage anyone who sees this review to compare both of them and make an educated decision based on your needs.



Attachments:
Click for full size


member for 4 years, 610 visits, last login: 33 days ago
updated 166 days ago

Comments:
Henderson

join:2014-09-21
New London, CT

Great call quality

Thank you for sharing this information.

topgun

join:2011-01-31

Re: Great call quality

My pleasure

Review by ivansjunk1 See Profile

  • Location: North Babylon,Suffolk,NY
  • Cost: $199 per month (12 month contract)
  • Install: about 1 days
Good "cheap, at least for a while"
Bad "bad service, bad equipment, bad customer service and mediocre service"
Overall "not worth it! Look elsewhere."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

I've had voip phone service for the past 10+ years. Nothing is perfect but this one takes the cake. Paid $149 for 2 years and put up with the mediocre service because it was cheap and was using as secondary house line. Before the 2 years were up, noticed a charge on my CC for $199. Researched and found it to be an UNREQUESTED renewal for a year. Tried calling several times but they are in Cali and Iam in NY so it was hard to get anyone to talk to for awhile. In the mean time, the service stopped working.. After many calls, emails and reading on troubleshooting, it looks like the adapter (piece of crap) finally gave up. They say they can replace, for $50. the thing is 2+ years old, worth $10 new on eBay but they want $50!!! I call to cancel and request refund but they say that the refund will offset the price of their old equipment. AVOID THIS COMPANY!! Crappy service, Crappy equipment, Crappy customer service and only care about taking your money!!

member for 167 days, 0 visits, last login: 167 days ago
updated 167 days ago

Comments:

ctaranto

join:2011-12-14
MA

VOIPo is great...

For what it is. Cheap phone service.

I've had them for many years. A few issues here and there, but customer service has been fantastic and has resolved every issue. They are responsive and competent.

My primary service is with another provider who offers far more features, but they also are not as cheap. I keep VOIPo as a backup and primarily use them when I know an outbound call is going to last for more than 10 minutes (unlimited outbound).

I highly recommend buying a voip phone, and not an ATA. The Panasonic KX-TGP550 (or 551) is awesome.

Unhappy

@50.121.98.x

Re: VOIPo is great...

I just experienced the same thing as ivansjunk1. Won't be using this company nor referring others to it in the future. I have no way of getting to my equipment to obtain it let alone get it back to them and they said my account will not be cancelled until I do and they are charging me the $49.50 fee. BEWARE!!! All nice until you go to drop the service. My advice to anyone that has signed up discontinue the charge card you originally signed up under otherwise they will automatically bill you for the next year and for the equipment.

ctaranto

join:2011-12-14
MA

2 recommendations

Re: VOIPo is great...

Did they provide you a pre-configured ATA *for free* when signing up? If so, then don't you think cancelling the service warrants them to want it back to give to a new subscriber? I already gave them back their ATA as I ended up buying my own.

Also, if you have phone service and don't renew, your phone service, *and number*, will be cancelled. Personally, I wouldn't be pleased if my primary phone number was lost because I forgot to renew phone service.

Red Hazard
Premium
join:2012-07-21
O Fallon, IL
Reviews:
·VOIPO
To the OP: Thanks for the "heads up". I'll be sure to port my number about 30 days B4 my contract expires. $199/yr for my light usage (under 300 mins/month) is excessive and far more than what I am paying now ($185/2 yrs).

And regarding the VOIPo ATA, I'll mail it back at least 3 months B4 contact end as I am BYOD and I never liked their GS502 but need it if I loose my BYOD registration password.
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Irvine, CA
kudos:3

VOIPO

Hello,

Sorry to hear your weren't happy with your service.

Since our service is subscription based, it's automatically renewed until cancelled.

In terms of equipment, we provide the adapter for free for using during your subscription, but it must be returned to us if you cancel service.

We try to be as fair and reasonable as possible. If you don't feel like something was handled fairly or in accordance with our policies, please contact me directly at tim @ voipo.com and I'll be happy to look into it for you.

Thank you for your past business and good luck with your new provider.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·Comcast
·CenturyLink
·EarthLink
·ViaTalk

Best VoIP Service I have had the pleasure to use ever . . .

I have been with VOIPo since their early days and have moved many people over to them. Every so often there are issues that are inherent to anything that is Internet based. The price you can't beat. The features, as few as they may be, they have are great and allow you to do all kinds of incredible things. The previous company (ViaTalk) I was with had some great toys, but horrible phone service. VOIPo, in time I hope will have more toys, but up front has great phone service.

Tech Support has been the best I have ever encountered. I have an issue or any of the many people that I have brought over, submit a ticket online and within 10-15 minutes I have contact, if not the answer to the problem. Then a couple days later I get and eMail asking if I am OK. WOW! Sometimes I think I'm having problems and all of a sudden it's gone, making me wonder if there was one at all. Later I read somewhere that there was an issue and it was found and dealt with immediately without me having to do anything. They are on the ball all the time. Their up time has been great. Other companies I have dealt with didn't even know what the term meant.

AND if I have had an issue, that a few were on my end, they started looking on their end first. Then if it were traced to me, we dealt with it. But they start on their end. The first time this happened to me I wasn't sure how to handle myself. Everywhere else, it's all your fault, it's your hardware, it's the way you were standing, ballet poses, that made the problem and you need to fix it. Even though they know the issue is on their end (ISPs).

With VOIPo, you can't go wrong. If there are reasons that you think that you need to go elsewhere, then it is your problem not theirs.

Oh, P.S., VOIPoTim, the CEO has some insane amount of posts online helping anyone that needs it, just like he posted here. At one time I swear I saw a number under his avatar somewhere and it was like over a billion posts to his credit. Now that's customer service.
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Irvine, CA
kudos:3

Re: Best VoIP Service I have had the pleasure to use ever . . .

Thank you! I really appreciate you (and everyone else too of course) posting. It's always nice to see positive feedback. We really do try to provide the best service we can at the budget pricepoint and work very hard to do it so it's always nice to get feedback that our effort is paying off.

Thank you for your business!

said by FarmerBob:

I have been with VOIPo since their early days and have moved many people over to them. Every so often there are issues that are inherent to anything that is Internet based. The price you can't beat. The features, as few as they may be, they have are great and allow you to do all kinds of incredible things. The previous company (ViaTalk) I was with had some great toys, but horrible phone service. VOIPo, in time I hope will have more toys, but up front has great phone service.

Tech Support has been the best I have ever encountered. I have an issue or any of the many people that I have brought over, submit a ticket online and within 10-15 minutes I have contact, if not the answer to the problem. Then a couple days later I get and eMail asking if I am OK. WOW! Sometimes I think I'm having problems and all of a sudden it's gone, making me wonder if there was one at all. Later I read somewhere that there was an issue and it was found and dealt with immediately without me having to do anything. They are on the ball all the time. Their up time has been great. Other companies I have dealt with didn't even know what the term meant.

AND if I have had an issue, that a few were on my end, they started looking on their end first. Then if it were traced to me, we dealt with it. But they start on their end. The first time this happened to me I wasn't sure how to handle myself. Everywhere else, it's all your fault, it's your hardware, it's the way you were standing, ballet poses, that made the problem and you need to fix it. Even though they know the issue is on their end (ISPs).

With VOIPo, you can't go wrong. If there are reasons that you think that you need to go elsewhere, then it is your problem not theirs.

Oh, P.S., VOIPoTim, the CEO has some insane amount of posts online helping anyone that needs it, just like he posted here. At one time I swear I saw a number under his avatar somewhere and it was like over a billion posts to his credit. Now that's customer service.