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Review by keeska 
member for 6.1 years, 71 visits, last login: 138 days ago
updated 138 days ago
 Sedona,Yavapai,AZ
 $15 per month about 7 days "Reliable, good tech support" "Slightly more expensive then other providers"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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We have tried a couple of VOIP providers and settled on VOIPo. We had a couple of problems when we first signed up with them a couple of years ago. Tech support was excellent, solving both problems withing a few hours. Since then the service has been very reliable with good call quality.
Comments:
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Review by michaelc
(review was emailed from domain 33rules.com)
lodged 151 days ago
- Jacksonville,Duval,FL
- $7 per month
- (24 month contract)
- "Call quality, line noise, loist calls, breaking up."
 "VOIP is not for anyone who makes important phone calls."
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(ratings well below consensus)
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Poor, intermittent quality. Too
many conversations cut off or too low to hear.
Too many echos and noises. Not worth the time or money.
Michael C.
Comments:
 VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | VOIPo Owner Hi Michael,
I'm the owner of VOIPo and saw this review.
I'm very sorry to hear that you had issues with our service. If you're interested, please contact me at tim @ voipo.com (or PM me on this site) and provide your VOIPo phone number. I'd be happy to have a support supervisor review your account and support history to make sure that we've tried everything to correct your issues.
There are many variables that go into how well VoIP wells for someone (ISP, home network setup, etc), so I can't make any promises since it could be a case where our service just isn't a good fit for your particular setup, but I can at least have a supervisor work with you to be 100% sure we tried everything on our end to see if we can resolve your issues (we have a lot of things we can tweak for different situations).
Again if you'd like me to arrange this, feel free to e-mail me at tim @voipo.com with your VOIPo phone number and I'll be happy to set it up for you.
Thanks for your business and again sorry to hear that you've had issues. I hope you'll give us the chance to resolve them.
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
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Review by garuda
member for 6.8 years, 2 visits, last login: 157 days ago
updated 157 days ago
- Niles,Cook,IL
- $7 per month
- (24 month contract)
- about 15 days
- "Good communication, easy installation and good value"
- "No visual voice mail, no remote admin app"
- "Rich features and good value"
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(ratings match consensus)
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Initially, I was not sure that VOIPo would work out for me. I had bad experience with Phone Power for 4 years and finally took a plunge after reading all pro and con reviews of VOIPo. Probably the biggest reason is seeing several posts from the owner responded to unfavorable reviews. Personally, that says a lot about the commitments to his company, products and customers. During the search, I found several voip companies do not have addresses or contact phone numbers! Those companies only communicate through email.
My VOIPo experience has been very good. From the start, they responded to my pre-sales question about the plan switching. Web order is simple and straight forward. Transfer phone number took about 2 weeks. Through out the process, VOIPo updated me on FOC date. Meanwhile, I asked them few questions regarding the web setups and other questions. All were answered, may not what I wanted to hear, but they responded.
Finally, on 12/10/12, the phone number is transferred and everything is working. Very happy now and hope that this continues.
Now the goods and the bads
Goods:
1) The support team responses in timely manner. Note that all my supports are via email. Have not call in for live support, yet. The best part is that you see all support cases and response threads on the web, even on the pre-sales question. This makes it easy for me to track which issues are open.
2) The adapter is Grandstream 702. Extremely easy to set up. Just plug it in to my router. The surprise for me was that I didn't have to mess around with port forwarding. Comparing to PhonePower 4 years ago, it was very nice experience. With PhonePower, they wanted the adapter in front of the firewall. I had to reboot the PhonePower adapter many times.
3) SMS alert works without any problem.
4) Softphone works, however, VOIPo does not have app for softphone. I use 3CX (free) and works nice with my Android phone.
5)The telemarketer call blocking is quite good. Have not gotten junk call, yet.
6) The forums is quite active and has good information there.
Bads:
1) No visual voice mail. With PhonePower, it is very nice to click and hear the voice mail right away instead of downloading the wave file.
2) No remote admin app. There are several times, I want to check the call logs. Without the app, the only option is to go to web and is quite difficult to do on a cell phone.
3) Cannot sort the contacts. This one surprises me. VOIPo provides ways to group contacts into different categories. However, you cannot sort them!
4) Not support house wiring. However, it works on my house.
5) Call quality is good on the receiving end. However, I kept hearing my own voice, very faint but audible (a little echo), don't know if it has anything to do with house wiring.
I hope that the experience will continue and VOIPo will improve the web interface and remote admin app soon.
Comments:
BinkVillains... knock off all that evil
join:2006-05-14
Denver, CO
kudos:4 | In-house Wiring Regarding your cons, I wouldn’t expect any VoIP company to support in-house wiring. | |
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Review by Red Hazard
member for 300 days, 23 visits, last login: 151 days ago
updated 166 days ago
- O Fallon,Saint Clair,IL
- $7 per month
- (48 month contract)
- about 3 days
- "Price and Reliability"
- "Does not support home wiring according to VOIPo support."
- "YMMV"
| Web-site:
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Value for money:
(ratings match consensus)
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Update 12/02/2012: I was able to register my BYOD ATA after determing that the DIR-655 B1 router, after F/W 2.07 and 2.10 updates and maybe 2.01, mandates that ALG SIP be ENABLED in order to register in the BYOD configuration. I verified this with a Grand Stream HT502 and HT702.
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Update 11/15/2012: Service has been very stable. If I had to make a SWAG, I would guess that the previous reported problems had something to with asymetrical registration that now is no longer an issue. However Voipo support indicated that I needed t purchase another ATA which was wrong, but I must admit that I also thought the ATA was faulty (though I knew it was not my CAT 5e wiring causing that "issue"). O/A 10/13/2012 I updated the firmware of the DIR-655 from version 2.00 to 2.07 and I think that increased the reliability as occasionally numbers had to be re-dialed and that is no longer a problem. Accordingly, the reliability rating has been changed to max.
______________________________________________________
Update 10/2/2012: I give up. The VOIPo HT-502 is now working properly and is in it's initial physical/electrical configuration. Since the service is working properly and has been recently reasonably reliable, I am upgrading my review to reflect this fact for the past 2-3 weeks. Also the comments from Tim indicated that they do support BYOD (at least the same ATAs they issue) required my BYOD non-support comment to be removed. (Their site needs to be upgraded regarding BYOD IMO). I have ordered a phone line compatible multimeter for checking the ringing current, currently in the mail, and will take measurements if the ringing problem returns. FWIW, the ATA is powered by an APC HS-500 UPS.
______________________________________________
Update 09/12/2012: This morning my 2-line desk phone rang on FXS 2 while FXS 1 was on-hook. I checked VOIPo VPanel and noted under Devices that only FXS 2 was registered which I fixed with an ATA reboot. With both ports registered, I then verified incoming calls would ring on FXS 1 first and then left it off-hook to see if FXS 2 would ring. It did, but still has the weak ringing current symptom. This definitely has to be a VOIPo HT-502 issue. Why was the FXS 2 ringing current OK when FXS 1 was not registered? I dread contacting VOIPo support after their "home wiring causing the ringing problem" diagnosis.
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Update 09/10/2012: This is bizarre. The VOIPo HT-502 now rings on FXS 1 as it should (good ringing current and rings first when both lines on-hook). However, if FXS 1 is off-hook, FXS 2 attempts to ring but ringing current is too weak to even ring a single phone with a REN of 0.1. This is vice versa from the problem that initially occurred (I use the USOC color code for Cat5 and FXS 1 port is back on the blue pair). This does however prove once again that my home wiring is not causing the ringing issue. With my bad experience using VOIPo support, I am reluctant to try again and need to make sure the problem does not reverse again because my base station phone has several wireless phones throughout the house that are primary usage and currently on FXS 1.
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Update 8/28/2012: Attempted to use my own device (PAP2T this time) with the same results as my HT-502. Incoming calls work fine on both lines but outgoing calls more often than not result in a fast busy. When I look at the simple instructions of other VOIP providers that encourage or require BYODs, the setup looks simple. However, there must be some tricky BYOD settings that VOIPo requires and I don't know the secret handshake. So I am back using VOIPo's ATA with line 1 still having ringing problems.
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Update 8/19/2012: Essentially no change. I attempted using my own HT-502 and incoming calls rang fine on both lines. However, outbound calls consistently received a fast busy. I have something incorrect in the advanced settings and am unable to find help on the internet. I am back using VOIPo's ATA with line 1 still having ringing problems.
_________________________________________________________
Update 8/2/2012: No change. I probably will go the BYOD route if I can find some known good settings for VOIPo service on the internet for my owned HT-502 and empirically prove that my home wiring did not cause any problems. Since I no longer have an operable cloned second line, I am knocking off another point for value.
________________________________________________________
After 6 months, Line 1 of HT502 stopped working and calls started coming in on Line 2. Determined Line 1 had weak ringing current. Went to VOIPo chat for help. Advised that my house is wired with Cat5e and uses a DMT-16 Telephone Distribution Module. Was told by VOIPO that I HAD TO CONNECT MY PHONE DIRECTLY TO THE ATA. VOIPo tech said they DO NOT support home wiring. They claimed my home wiring degraded their used HT502 and wanted $50 to send me another one. I have 3 phones connected with a total REN of 0.3. If I had connected a single dial phone (REN 1.0) directly to their ATA, meeting VOIPO installation requirements, the load would be more than 3X than what I have now. Saying my home wiring degraded their used ATA does not support the common sense test.
Currently I am using HT502 Line 2, which behaves like Line 1 did previously, and have Line 1 disconnected as I do not want to spend $50 to replace their defective, used ATA. How do I know the next one would not also malfunction before my contract expires and get stuck with another $50 charge 2 or 3 times more if history is an indicator? Also, the HT502 supports a REN up to 3.0 which indicates that it is designed to support a number of extensions thus requiring home wiring with a bridging arrangement. Further, on the Grandstream internet site, in the HT502 user manual on page 11 of 50, Figure 2, it SHOWS 3 PHONES CONNECTED TO LINE 1 AND ANOTHER 3 ON LINE 2 JUST LIKE MY CONFIGURATION!! That's the final commentary on VOIPo policy and tech support.
Comments:
| | Great Choice I just switched from another "voice over" provider to Voipo and was amazed at how easy the set up was. Voice quality is excellent and I think the calls go through faster...no echoes and no dropped calls...What more could you ask for?
I did have one minor glitch with the # of ports on the voice modem but they took care of that right away so I can actually call them the friendly phone company just as they describe themselves.
I signed up for the two year package for a total of $165, including all fees and taxes for both years, unlike my other provider who hit me up with additional fees and taxes at the start of the second year.
Of course only time will tell but I have a really good feeling about my switch to Voipo! | |
| VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | VOIPo I'm the owner of VOIPo and have seen your review in several places. Sorry to hear that you are frustrated with our service.
As you've stated, our support team determined that the device was damaged by house wiring and should be replaced.
We offer free replacements for devices that fail, but unfortunately we are not able to offer free replacements for devices that are damaged due to something like household wiring.
Since the device was damaged due to household wiring and this is not covered by our replacement policy, we offered a replacement device for $49.95 which you declined.
I do understand that you feel we should replace the device for free, but unfortunately we're not able to do that since it would not have been damaged if it had not been connected to household wiring.
At this time based upon the information that I have, it seems that everything has been handled in accordance with our policies and support handled all of your issues appropriately.
I notice you keep updating this review quite often (many times without any changes) so I'm not sure if this is being done to draw attention to it or if you have other issues with VOIPo that makes you frustrated with our company. If you would like to move your service to another provider, I can certainly make sure you get a full prorated refund since it seems like you have an unusual amount of frustration here.
As a gesture of goodwill, I would be willing to issue a replacement at our cost to meet you in the middle if that is something you are interested in. We could also provision any Grandstream ATA that you have if you'd like to purchase your own elsewhere.
If there is something I am missing or something that wasn't handled properly and in accordance with our policies, feel free to e-mail me directly at tim @ voipo.com and I'll be happy to look into it for you and get things resolved. Similarly if you'd like to take up my offer to provision a third-party device or buy one at our cost, just send me an e-mail.
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
| | Reviews:
 ·VOIPo
| Re: VOIPo With the detailed symptoms I have reported, I do not understand how anyone can conclude my Cat5e home wiring is causing the problems I am having with your HT-502. I also note that most customers use their home wiring, according to my research, without problems. My updates show the different configurations I have tried and the changing symptoms I have incurred. There is only one update that only indicated "no change" AND in that, I indicated troubles finding the required advanced settings for MY BYOD HT-502. I therefore don't understand the comment about updates being "many times without any changes".
What I do not understand is why when problems started initially, port 1 would not ring properly and now it does and port 2 now has the problems port 1 had (weak ringing current symptom). They were on the same blue pair when they "failed" and port 1 is now working properly on that same cable pair. This does not indicate a hardware electrical issue to me. I am going to experiment more with different phones directly connected to your HT-502 before I take you up on your offer to let me use my HT-502 and have your tech folks provide the correct advanced setting that have alluded me. FWIW, if my HT-502 fails within a year (not just 6 months) using the same wiring configuration, I'll gladly pay the $50 for damages and document the results here. | |
| | | VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Re: VOIPo said by Red Hazard:With the detailed symptoms I have reported, I do not understand how anyone can conclude my Cat5e home wiring is causing the problems I am having with your HT-502. I also note that most customers use their home wiring, according to my research, without problems. My updates show the different configurations I have tried and the changing symptoms I have incurred. There is only one update that only indicated "no change" AND in that, I indicated troubles finding the required advanced settings for MY BYOD HT-502. I therefore don't understand the comment about updates being "many times without any changes".
What I do not understand is why when problems started initially, port 1 would not ring properly and now it does and port 2 now has the problems port 1 had (weak ringing current symptom). They were on the same blue pair when they "failed" and port 1 is now working properly on that same cable pair. This does not indicate a hardware electrical issue to me. I am going to experiment more with different phones directly connected to your HT-502 before I take you up on your offer to let me use my HT-502 and have your tech folks provide the correct advanced setting that have alluded me. FWIW, if my HT-502 fails within a year (not just 6 months) using the same wiring configuration, I'll gladly pay the $50 for damages and document the results here.
For BYOD, we don't really require any special settings. If you own another 502 and want us to provision it we can do so without locking you out of the device (we'd just put whatever password you want in the provisioning file). Maybe that would work so you could compare our settings to what you use? Then if you want to stop using our provisioning, you just remove our provisioning URL from the device. Just e-mail me if you wanted to do this (include the MAC address) and I'll get it setup and send you back the provisioning URL to put in the device.
I'm not really a technical guy so I'm not going to get into technical details of the troubleshooting that's already been done. I have to defer to our tech guys for that.
I'm more than happy to try to help you out though as outlined above either with provisioning your personal device or meeting you in the middle on the replacement policy.
E-mail me at tim @ voipo.com if you want to discuss either of those of if there's something I'm missing where our techs didn't handle things without policy.
Timothy Dick
Founder/CEO
VOIPo.com | |
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Reviews:
 ·Cox HSI
·VOIPo
| Having same issue of de-regiserting adapter... Hi Red,
I've recently been plagued with the same problem of the adapter un-registering from VOIPo's servers the last couple of months. That you see it too makes me thing it's some new bug between servers/adapters, or prone to fluctuations in ISP service.
FWIW - VOIPo have changed some values in my adapter to address this issue, though that testing is ongoing. The items changed were the "registration cycle" and/or the "Registration Expiration."
Might be worth having VOIPo try those to see if they help you.
Dave
--
Cox Preferred HSI 12/5~SB6120~Grandstrem HT502~FVS318G~WAP54G
OTA (...and proud of it!)
VOIPo | |
| | | | Re: Having same issue of de-regiserting adapter... Thanks for your help but the registration issue seems to be OK now. I've checked VPanel over a dozen times the past 2 weeks or so and no longer see that issue (?) | |
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Review by gbh2o
member for 12.4 years, 4330 visits, last login: a few hours ago
updated 182 days ago
- Greenville,Pitt,NC
- $12 per month
- "Quality residential services, great features, and high quality support."
- "Addictive!"
- "Built to provide _service_ to the customer, and make lots of money. ;-)"
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(ratings match consensus)
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UPDATE 20121117 - UPDATE- Just keeps plodding along testing new features and looks while maintaining great value and reliability for residential users. I keep getting more for less as VOIPo grows!
UPDATE 20120522 - UPDATE- Yawn! See below... I keep forgetting them since it just keep working.
UPDATE 20111209 - Yawn! New features and options that all work the way they say they do. Inexpensive for their level of solid service. A keeper.
UPDATE 20110823 - Grrr.... I can't find anything to complain about.  VOIPo just keeps working the way they claim they do, although with various improvements and additions. Great value, great service and support. Darn it! 
UPDATE 20101112 - Still enjoying the flexibility that comes with each account to make it work the way that serves me best! Strong and responsive support easily available.
UPDATE 20100301 - VOIPo is rapidly developing into a well-rounded major VoSP concentrating on top-quality Residential services. Exceptional feature development continues at a strong pace, and supporting services continue to be improved. This is a company here for the long term, with really big ideas and plans, and infrastructure.
UPDATE 20090109 - Developing into a solid, long-term national provider in the large scale category. Constantly looking to add features to an already solid line-up of services. Extremely responsive! Look for VOIPo to be around for a long time!
UPDATE October 20, 2008
I must now admit to being a VOIPo addict. I now have two dedicated residential accounts as well as 7 DIDs pointed to pbx servers (1 toll-free number, 1 toll-free fax number and 5 low-volume 'local' DIDs for family members.) When I need something for lower 'residential' volume inbound traffic set up fast, I find myself at the VOIPo login. A few seconds later the new service is live.
VOIPo does limit itself at present to providing standard residential volume products, primarily intended for single household use. So, I also must confess to happily using several other providers for my higher volume out-bound termination from the asterisk-based systems where I need greater flexibility and control. Nothing bad against VOIPo, it's just their choice for a sound and stable business model (darn it).
UPDATE July 15, 2008
I'm now a _paying_ customer... because of the confidence I have in VOIPo's products. So, I put my $ where I've talked about!
ORIGINAL REVIEW
The companies name is correctly VOIPo.
My disclosures:
This is a review of a service currently in pre-launch status.
I am biased, I participated in the alpha and beta cycles of development with this company for well over a year. Please see my periodic updates I post at the end of my evaluation.
The evaluation.
VOIPo has been built as a company according to the vision of owner Timothy Dick. The company has been committed to developing a high quality, stable and reliable service for customers. At one point, he discovered that his development team had failed to follow his vision of quality; I watched as he replaced the whole team with other professionals in the field, and basically started development over. With this new team, he has produced what I find to be an extremely secure and reliable VoIP service, coupled with features easily controlled from within the users 'vPanel.' BEWARE, controlling available features from this simple and straight-forward interface can become almost addictive! Call quality has been exceptional throughout development, partially attributable to concentrating on US service. Downtime I've noticed to date has amounted to perhaps two hours, primarily during announced hardware/software upgrades and modifications. At this time, VOIPo services will appeal primarily to the residential customer who just wants to plug it in, have the phone work, and have all the bells and whistles too.
The primary offering is a Residential plan, designed for customers in the U.S.A. It is intended to use a simple and reliable standard GrandStream analogue phone adapter, that was chosen for the ease of VOIPo remote diagnostics and maintenance. There is also an allowance for a softphone to be used when traveling. Customers use the “vPanel” to setup and control their account in real time. Failover, Call Waiting, 3 Way Calling, Caller ID with Name, Call Waiting ID, Anonymous Call Rejection, Caller ID Block, Call Return, Call Forwarding, and Voice mail are standard included features. The voice mail feature is on of the slickest I've seen. There is an ability to notify one or more email accounts of receipt of a voice mail including the Caller ID (CID), size and date and time of the message. You may elect to include a .WAV file of the message on an account basis. You may also elect to send an SMS with just the CID, size and date/time information (i.e. To your cell phone). An elaborate contacts management system is fully integrated into the other features like Custom Caller ID, Call Routing, Click to Call, Do Not Disturb and much more. You may associate unlimited phone numbers with the contact and also assign n your contacts to groups like family, friends, enemies, work ,etc. Once a contact is added, you may assign a nickname or 'custom CID name' that will be used to override the default network provided Caller ID name. Having your CID display “Dad” instead of a generic “PA Cell Phone” makes life a lot easier. You may also like the neat click-to-call feature within the contacts system. User selectable Custom call routing criteria (including wildcards!) allows unlimited manipulation of inbound calls to reach your phones, get a busy signal or a disconnected message, or be forward to another number or straight to voice mail. You can setup unlimited routing options and manage them all in real-time from the user console. Similarly, you may route outbound calls! You can create your own 'speed dial' features for example, by routing outbound '111' to your tennis partner's phone if you like. If you disapprove of your minor son calling the local escort service, just send that number to a busy signal, or better yet to your cell phone for confession time. Only your imagination can limit how outgoing calls from your phone are handled!. VOIPo supports dialing 7, 10, or 11 digits for ease of use. The entire system is designed support using SIP addresses for both inbound calls and as destinations. A user may also elect participation in a 'Community Powered Telemarketing Block' program, or to block all international calls. Users can easily add residential virtual local numbers from rate centers throughout the country, or even virtual toll free numbers.
Comments:
| | I am a reseller for voipo I am a reseller for voipo and its 24.95 a month and once you become a reseller you set your own plans and make money on it. | |
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Review by RB480Ruger
member for 8.2 years, 180 visits, last login: 182 days ago
updated 182 days ago
- Denver,Adams,CO
- $11 per month
- (12 month contract)
- about 7 days
- "Plug & Play, Very Good Quality, Great Great Price"
- "Need to add Help/info screens to VPanel"
- "100% Thumbs Up!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I've only had service for 3 days, so it's too soon for a really conclusive review (my 'numbers' ratings reflect short term experience) but to date VOIPo has been absolutely great!
I have previous experience with SunRocket (2+years), Teleblend (only until I found an alternative), Future-Niee (short term try out) and Net2Phone (since Sunrocker crashed)...VOIPo was first that was truely plug and play.
Unpacked the RT31P2, added a DHCP reservation for it, plugged it in behind my home router...two minutes later was able to make a call! So far, I have to rate overall call quality better then my N2P lines.
I'll update this review after my secondary number is ported from N2P (scheduled to happen on 9/22) and I've had some time to use the service more extensively.
The Future-Nine PAYG (especially if you have an ATA) is a great value but VOIPo is a better value for my needs.
Update 09/23/2009:
My number was successfully ported from N2P to VOIPo as scheduled.
Update 11/18/2009:
No problems! Adding a second line to my VOIPo service and porting my main number.
Update: 11/21/2009:
Unpacked the RT31P2 for the second line...connected behind my home router...again "plug & play"...can make calls and recieve calls on the out of state virtual number. Have not yet received the porting date for my primary number.
Update: 12/13/2009:
My second number was ported on the scheduled date without any issues.
Update: 02/20/2010:
I missed the fact that my virtual number was initally setup as a temporary number..the confirmation email did state it was temporary but I missed that sentence. VOIPo dropped the number (without warning) while cleaning up temporary numbers that where still active. I have to commend and recommend the VOIPo customer service staff for the attention they paid to getting my virtual number into service correctly as a permanent number!! Thank you.
VPanel still needs help screens...which is why I've still rated it a 3.
Update 11/16/2012
I continue to be a happy camper with my VOIPo service. My original ATA died a week ago. Call support on Wednesday, the replacement ATA arrive on Saturday...plug and play.
Comments:
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Review by onthecake
member for 9.7 years, 303 visits, last login: 18 days ago
updated 183 days ago
- Kansas City,Clay,MO
- $13 per month
- (12 month contract)
- about 40 days
- "Cheap"
- "Unreliable, support is not helpful"
- "Beware if you are running this behind a firewall"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I signed up for VOIPo after Vonage, in their infinite wisdom decided to raise their rates on the 500/minute a month plan.
I was somewhat hesitant at first until I read the reviews about the company and all the features it offered in comparison to Vonage.
After ordering I requested my number be ported. I received my adapter about 6 days later. I installed it but soon realized that it was not going to very useful until my number was ported. I could assign a temporary number but none were available in my area code. Therefore I decided to just leave it offline until after my number had been ported.
After about a week I opened a ticked to inquire about he port status. I was told that they never received the fax to port the number so I faxed the request again. Another two weeks went by and my number was still not ported. I opened another ticket and was told it would be another 2 weeks (5 weeks total to port from original request).
I was somewhat upset that I had been paying for a service but not using it due to the length of time it took to port the number. Customer service decided to extend my renew date by about a month to compensate for the time taken to port the number.
My number was ported and I was receiving calls but the voice mail feature was not fully functional. After another ticket the issue was resolved and all is running well now.
To sum up my experience:
VOIPo has excellent customer service. Most of my requests/tickets were responded to within hours. The responses were not the same canned messages you get from other companies. They actually fixed the issues or told me what was going on.
I cannot stress enough how good their customer service is.
Their call quality is excellent and the feature set is much more robust than vonage. I love being able to setup call routes to block annoying robot callers I receive every so often.
My one mark against them is the account setup and porting needs to be a lot smoother for this company to grow. I believe with time they will iron this out and regardless of those issues the change was still worth it.
Update 11-11-12
I have terminated my service with VOIPO. Unfortunately the service is to unreliable behind a firewall and resulted in multiple issues of no dial tone, no sound on the caller end of the phone, and other random issues. Tech support has become unhelpful and responds with the same canned answers each time.
Comments:
BinkVillains... knock off all that evil
join:2006-05-14
Denver, CO
kudos:4 Reviews:
·VOIPo
| Firewalls For what it’s worth, I’ve been using my VoIP softphone and ATA behind a firewall for about a year now with VOIPo with little to no issues. While VOIPo’s official literature makes excessive requests with regard to one’s firewall, I’ve found their service to be quite reliable/“plug and play” when used with a standard firewall that does not modify SIP packets. | |
| | | Firewall I've had VOIPo service for a few years (and have renewed through 2014). Mine adapter sits behind a Tomato-based firewall and is flawless. Never get one-way audio, always have a dial tone.
I also have viop.ms service and it also is flawless behind a firewall.
SIP ALG needs to be disabled!
Sounds like a configuration issue, and if an issue exists using VOIPo, it will probably exist with any VoIP provider. | |
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 Review by N9MD
member for 7.6 years, 3013 visits, last login: a few hours ago
updated 183 days ago
- Boca Raton,Palm Beach,FL
- $8 per month
- (12 month contract)
- about 1 days
- "Set it and forget it"
- "Nada, niente, nichts, rien, nil"
- "Plug it in and forget it"
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November 15, 2012 ---
I've deleted my prior comments, begun in 2008 after a period as an alpha-tester and subsequently a beta tester. Because the past is the past. it is more appropriate at this juncture for me to report my current views about VOIPo.
Over the last 4+ years, I have updated my reviews every 6 months or so. My prior comments chronicled the initial development stages and steady improvement in the areas of quality, reliability, service and support. For the longest time, my only reservations concerned the website appearance and functionality. But now, with the website "up spiff", I have nothing left to complain about.
For those who want a provider-provided pre-set ATA (adapter) ... no need to fiddle with the technical aspects of setting up the adapter ... and a fixed annual cost with no surprises ... VOIPo fits the bill nicely.
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Review by gnvdude
member for 6.7 years, 1 visits, last login: 183 days ago
lodged 183 days ago
- Gainesville,Alachua,FL
- $5 per month
- (24 month contract)
- about 5 days
- "Vonage to VOIPO move - excellent experience"
- "None so far"
- "Excellent experience so far with excellent costs"
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Transfer from Vonage to VOIPO experience
Vonage to VOIP Switch Experience
Thought I'd post the experience I've had with voipo over the last 4 weeks.
Just like many I was working to reduce my family budget monthly costs. Since I was off my AT&T cell contract in July I switched my iphone from the AT&T plan at $130 per mon. to StraightTalk @ $45 per month. Bonus.
Somehow I came across VOIPO, noticed the 2 year special pricing deal they had, so I decided to take the leap. I have been with Vonage for 6+ years, even had locked in pricing for the unlimited plan @ $10 per month. But VOIPO costs would take me down to $5 per month. In the beginning with Vonage I had calls I couldn't make to certain numbers and other minor issues I needed to open a vonage support ticket for and report. Over time and many tickets the call routes for my device (Cisco Linksys PAP2) got worked out.
So I expected to have the same start-up issues with VOIPO.
I filled out the online VOIPO porting form, which opened a support ticket. The next day I got a reply back saying Vonage did not have my phone number registered under my home address but instead their address, and did I have my permission to resubmit the port request. I answered yes, and the process went through and started.
After the port was completed, I started to dial the numbers same area code and different that under vonage I originally had trouble dialing (network busy message, fast busy signal, etc). The calls went through from VOIPO without issue. I was pleasantly surprised. I had expected to encounter the same dial out issues I had with vonage with voipo. So far 4 weeks later that hasn't happened.
Inbound calls have been fine. I signed up with VOIPO to get the advanced call routing features Vonage doesn't offer. The only thing I miss from Vonage is the voice to text feature that would email me a translation of the call. But since I still get the voice message audio emailed to me I can live with that.
Call Quality seems to be better under VOIPO with the stream adapter. Vonage sounded more compressed, VOIPO sounds more crisp.
Of course I've only been a VOIPO customer for 4 weeks now. But so far their support department has been very responsive, and inbound and outbound calls working just fine.
I do expect occasional typical VOIP issues that go with this technology like QoS router warble settings issues, and the occasional need to reboot my device. I do understand it's VOIP and that these issues are to be expected from time to time. If you want perfect service you either have to go traditional land line or use your cell phone. But for $5 per month I can't beat it.
Looking forward to implementing some call routes to reduce the telemarketer calls and route numbers straight for voicemail I don't want calling us.
I read many a forum post on other peoples vonage to voipo experience, before I ported my number (tested voipo for 2 weeks). All I can say is my experience has been pretty close to perfect.
I'm waiting to see how voipo behaves over the next few months. If I have issues you can trust I will open a trouble ticket. Given my current support experience and the posts I've seen from the CEO guy I expect voipo to address my issues to my satisfaction.
All in all it's been a great transition. So far I'm glad I made the switch. Stay tuned I'll update in another 6 months.
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 Review by chpalmer
member for 10.5 years, 241 visits, last login: a few hours ago
updated 187 days ago
- Bremerton,Kitsap,WA
- $16 per month
- "Uptime is impressive"
- "None so far"
- "Awsome service!"
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11/12 All quiet. everything's just been working.
11/10 All quiet. everything's just been working.
6/19/09 All quiet. everything's just been working.
4/25/09 All quiet. everything's just been working.
4/4/09 Things still great here. couple small issues this week resolved quickly including one that required a datacenter move. Wow! My companies choice for a provider sure has never responded so quick and complete as issues have arisen. These guys are serious about making sure the service stays up!
To date my service from them is still rock solid. Doesn't miss a beat.
I was on the beta now for over a year. In that time I gave up the Qwest service I had that I said I would not do as I watched other voip services have so many problems. I am now a paying customer and couldn't be happier.
Since most of us started out as BYOD all that was needed was a log-in and all was set.
As a beta this service had better up time than my place of employment's chosen established provider and Still continues to be the case up till now.
The equipment that has been provided for the test now is rock solid no problems.
I'm recommending them highly!
sales@voipo.com if your interested.
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terrible terrible service