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VOIPO page on DSLReports
Six Month Rating

Reviews:
bullet 199 reviews (150 good) (27 bad)
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Review by gbh2o See Profile

  • Location: Greenville,Pitt,NC
  • Cost: $12 per month
Good "Quality residential services, great features, and high quality support."
Bad "Addictive!"
Overall "Built to provide _service_ to the customer, and make lots of money. ;-)"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Future Nine Corp..
·callwithus
UPDATE 20131004 - Solid value for the residential customer. Features galore to make life interesting. Multiple 'lines' all work fine and Beta tests can get really interesting.

UPDATE 20121117 - UPDATE- Just keeps plodding along testing new features and looks while maintaining great value and reliability for residential users. I keep getting more for less as VOIPo grows!

UPDATE 20120522 - UPDATE- Yawn! See below... I keep forgetting them since it just keep working.

UPDATE 20111209 - Yawn! New features and options that all work the way they say they do. Inexpensive for their level of solid service. A keeper.

UPDATE 20110823 - Grrr.... I can't find anything to complain about. VOIPo just keeps working the way they claim they do, although with various improvements and additions. Great value, great service and support. Darn it!

UPDATE 20101112 - Still enjoying the flexibility that comes with each account to make it work the way that serves me best! Strong and responsive support easily available.

UPDATE 20100301 - VOIPo is rapidly developing into a well-rounded major VoSP concentrating on top-quality Residential services. Exceptional feature development continues at a strong pace, and supporting services continue to be improved. This is a company here for the long term, with really big ideas and plans, and infrastructure.

UPDATE 20090109 - Developing into a solid, long-term national provider in the large scale category. Constantly looking to add features to an already solid line-up of services. Extremely responsive! Look for VOIPo to be around for a long time!

UPDATE October 20, 2008

I must now admit to being a VOIPo addict. I now have two dedicated residential accounts as well as 7 DIDs pointed to pbx servers (1 toll-free number, 1 toll-free fax number and 5 low-volume 'local' DIDs for family members.) When I need something for lower 'residential' volume inbound traffic set up fast, I find myself at the VOIPo login. A few seconds later the new service is live.

VOIPo does limit itself at present to providing standard residential volume products, primarily intended for single household use. So, I also must confess to happily using several other providers for my higher volume out-bound termination from the asterisk-based systems where I need greater flexibility and control. Nothing bad against VOIPo, it's just their choice for a sound and stable business model (darn it).

UPDATE July 15, 2008

I'm now a _paying_ customer... because of the confidence I have in VOIPo's products. So, I put my $ where I've talked about!

ORIGINAL REVIEW

The companies name is correctly VOIPo.

My disclosures:

This is a review of a service currently in pre-launch status.

I am biased, I participated in the alpha and beta cycles of development with this company for well over a year. Please see my periodic updates I post at the end of my evaluation.

The evaluation.

VOIPo has been built as a company according to the vision of owner Timothy Dick. The company has been committed to developing a high quality, stable and reliable service for customers. At one point, he discovered that his development team had failed to follow his vision of quality; I watched as he replaced the whole team with other professionals in the field, and basically started development over. With this new team, he has produced what I find to be an extremely secure and reliable VoIP service, coupled with features easily controlled from within the users 'vPanel.' BEWARE, controlling available features from this simple and straight-forward interface can become almost addictive! Call quality has been exceptional throughout development, partially attributable to concentrating on US service. Downtime I've noticed to date has amounted to perhaps two hours, primarily during announced hardware/software upgrades and modifications. At this time, VOIPo services will appeal primarily to the residential customer who just wants to plug it in, have the phone work, and have all the bells and whistles too.

The primary offering is a Residential plan, designed for customers in the U.S.A. It is intended to use a simple and reliable standard GrandStream analogue phone adapter, that was chosen for the ease of VOIPo remote diagnostics and maintenance. There is also an allowance for a softphone to be used when traveling. Customers use the “vPanel” to setup and control their account in real time. Failover, Call Waiting, 3 Way Calling, Caller ID with Name, Call Waiting ID, Anonymous Call Rejection, Caller ID Block, Call Return, Call Forwarding, and Voice mail are standard included features. The voice mail feature is on of the slickest I've seen. There is an ability to notify one or more email accounts of receipt of a voice mail including the Caller ID (CID), size and date and time of the message. You may elect to include a .WAV file of the message on an account basis. You may also elect to send an SMS with just the CID, size and date/time information (i.e. To your cell phone). An elaborate contacts management system is fully integrated into the other features like Custom Caller ID, Call Routing, Click to Call, Do Not Disturb and much more. You may associate unlimited phone numbers with the contact and also assign n your contacts to groups like family, friends, enemies, work ,etc. Once a contact is added, you may assign a nickname or 'custom CID name' that will be used to override the default network provided Caller ID name. Having your CID display “Dad” instead of a generic “PA Cell Phone” makes life a lot easier. You may also like the neat click-to-call feature within the contacts system. User selectable Custom call routing criteria (including wildcards!) allows unlimited manipulation of inbound calls to reach your phones, get a busy signal or a disconnected message, or be forward to another number or straight to voice mail. You can setup unlimited routing options and manage them all in real-time from the user console. Similarly, you may route outbound calls! You can create your own 'speed dial' features for example, by routing outbound '111' to your tennis partner's phone if you like. If you disapprove of your minor son calling the local escort service, just send that number to a busy signal, or better yet to your cell phone for confession time. Only your imagination can limit how outgoing calls from your phone are handled!. VOIPo supports dialing 7, 10, or 11 digits for ease of use. The entire system is designed support using SIP addresses for both inbound calls and as destinations. A user may also elect participation in a 'Community Powered Telemarketing Block' program, or to block all international calls. Users can easily add residential virtual local numbers from rate centers throughout the country, or even virtual toll free numbers.

member for 13.3 years, 4662 visits, last login: a few minutes ago
updated 193 days ago

Comments:

Review by mobilelawyer See Profile

  • Location: Spanish Fort,Baldwin,AL
  • Cost: $9 per month (24 month contract)
  • Install: about 7 days
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have had the service for a little over two years. The days to success number may not be correct, because I simply do not remember. I had to have an AT&T number ported, so that delayed the process a little, and may have taken slightly longer than 7 days.

I do not remember any hiccups. The only thing that has cut my service off is an internet interruption, and that would not be VOIPO's fault.

I perceive the voice quality to be excellent, and certainly equal to landline quality. Does anyone have a landline any more?

The VOIPO provided device is the Grandstream HT502. I did have to make a call to technical support, not on initial set-up, but some weeks later with a home networking issue. They were efficient, but, unfortunately, only available during business hours. That is a detriment, because you need to be at home when you are one the phone with them. There is a user forum that appears to be monitored by company reps, but you may have to wait awhile for an answer.

I also recently had an issue when I changed my ISP and had to move my cable modem and router into another room. I had some audio blanking problems when I tried to connect the Grandstream via a powerline adapter. I had to move the device back into the room where the router is located to make a direct Ethernet connection to fix the problem.

But the positives far outweigh the negatives. The service is seamless. You never think about it. I use a Panasonic base station that has an answering feature, and, of course, it is plugged directly into the Grandstream. The Panasonic has 4 wireless extensions. It you are going to use your existing POTS wiring to connect all your house phones, you may have some additional work, particularly if your house is older. For the average user, unless you are very patient, or are willing pay someone to properly wire the house phones, it is far easier just to connect a base station with the wireless extensions, and I suspect that is the most common set up.

Once the service is up, and your phone system is plugged into the device, the service is just like the POTS you had before in many respects-- and better. The phone rings, you answer it; you pick up your phone to make a call, hear a dial tone, and dial the number. Same as it ever was.

But let's say you had a power failure for two hours, and during that period, you had no internet. What if 5 people called you? Would you know they had called? Yes you would! If your device is offline because of a power failure, or your isp is offline, the automated VOIPO front end answers the call and allows the caller to leave a voice mail. You set up the front end initially to forward the voice mail to your email address. I look at my smartphone and note that an email has been received, and listen to the attached .wav file to hear the message, and call them back on my smartphone. I like that feature. I have two answering machines: the hardware answering machine that my Panasonic provides, and a backup answering machine that VOIPO provides if, for any reason, the system cannot connect to my Grandstream.

So, I am a satisfied user of the service. I have the same telephone number I have used for 32 years (my old landline number ported to VOIPO); the voice quality is good; The service has been very reliable; I make unlimited domestic calls; and it all costs nine dollars a month (as opposed to the $49.95 that I was paying AT&T for POTS).

The two-year cost is $199, but with taxes and fees my renewal was $216. The original sign up cost was only $149, and that is an even better deal. They periodically make that offer to existing customers for a two year renewal. I just never took advantage of it, and wound up paying the full price at renewal.

member for 9.1 years, 193 visits, last login: 221 days ago
updated 221 days ago

Comments:

Review by dbmaven See Profile

  • Location: Highland Mills,Orange,NY
  • Cost: $13 per month (12 month contract)
  • Install: about 7 days
Good "Price/reliabilitiy/call quality"
Bad "Currrent: None"
Overall "I'll renew"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Optimum Online
Decided to replace a 2nd POTS line, used for some business calls and the occasional fax, due to significant price differential versus VoIP providers.
Have a MagicJack, and while it works OK, doesn't provide the kind of service that I require for this 2nd line being that a computer needs to be on and running 24 x 7, so I went looking for an ATA device based VoIP solution. I don't have the time or inclination to mess with 'Bring your own Device' (BYOD) services, so I wanted one that would be plug and play.
VOIPo, although new and just coming out of an extended beta period, fit the bill, had good ratings by the testing team which frequents the VOIP TECH CHAT forum, and a very good price.
Setup was truly plug and play once the ATA arrived (Grandstream HT502). And it worked well.
As has been well documented in the forums, they had a series of problems with the HT502 during January/February 2009. They ended up replacing the 502 with Linksys PAP-2T devices. That led to a separate set of issues - not VOIPo's problem - that can be reviewed in my post here: »[VoIPo] If you have a Linksys router...

Since that time, I've had zero problems, 100% reliability and could not be happier with the service.

You can get better 'value for the money' if you're a tweaker/geek and do BYOD with another service provider, which is why I rated that attribute a "4". If you're a plug-and-play/I just want it to work type person, it's really a "5" at this time.

Update 26-Oct-2010
It just works.

Call clarity is better than anything else I've got - cell or POTS.
Zero issues in what seems like forever.

Update 12-Aug-2013
Can't believe it's been this long since I updated this review - but that's a testament to a service that has just worked for me, whenever needed it's there. I've got it set up on Zoiper (iPhone 5), the built in Internet Calling on my Galaxy Nexus, and on laptop with X-Lite. The PAP2T ATA just keeps humming along.
It's not the cheapest, it's not the most feature laden, but it's perfect for my needs - and has been "perfect".

member for 14.4 years, 7728 visits, last login: a few hours ago
updated 246 days ago

Comments:

Review by caylor931 See Profile

  • Location: Parker,Douglas,CO
  • Cost: $8 per month (24 month contract)
  • Install: about 5 days
Good "Price, Call blocking & Routing Features"
Bad "SIP, International Call Blocking, "
Overall "DO NOT USE if international calling from SIP"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)



My wife is from Panama and routinely makes calls to her family there. We had Vonage and she regularly used their "extensions" program on her android smartphone with ZERO limitations on the number she calls. The only difference is the rates are higher for mobile numbers vs landlines (Vonage clearly shows the pricing difference if you research the number). So we set up the SIP soft phone software on VOIPo and she tried calling and kept getting the "call is not authorized" message. I added the country to the authorized list and it still blocked the calls. Finally reached out to VOIPo customer support and they informed us that mobile numbers are not authorized to be called from a SIP (soft phone), thus they were being blocked. I switched back to Vonage as this was a deal breaker for us. Also to note....when I was switching back to Vonage, I discovered they have now added Panama as a location where we can have an international extension. So now her family can call her at local rates and we set up the simultaneous ring so it rings her mobile phone when they call. Vonage rocks here!!!

One plus for VOIPo: Their ability to block or route calls on a per-number basis was really nice. Vonage would grab even more customers if they implemented this feature.

BOTTOM LINE:

DO NOT USE VOIPo if you want to call overseas numbers from your BYOD. While they let you use SIP (soft phone) from your mobile device, it is likely you will not be able to call mobile numbers overseas. Since the majority of the people you will likely be calling overseas will be using mobile phones (mostly only businesses use landlines overseas now).

VOIPo doesn't notify you of this fact, that mobile numbers are blocked for international calling from SIP, their tech support just said that "certain international destinations may not be reachable through the remote access number or BYOD features." I disagree that that is the same as certain numbers (mobile numbers only) within a certain destination, because their website says that if the country is not listed it is not available for use by BYOD. Even more contradictory, is even when I try to use the International Calling Security features to allow only calls to Panama by using the whitelist for the country for the VOIPo Adapter those numbers don't work so their service is broken....period, as it only allows SOME calls to Panama from the adapter which is not what their functionality states.

I did my research and all their website states is that to unblock an international number it is based on the country code. The VOIPo site says Panama calls to country code 507 are allowed. Obviously that isn't completely true because it also checks the prefix to see if it is a mobile number. they need to clarify that fact. This is so unfortunate because their service looked so promising only to be such a HUGE let down.

Consider me taken for $36 (paid $185 and was refunded $149) for the service used for the time it took me to realize this and get the service turned off (getting the number ported back, etc). No way to get in under the 30-day money back guarantee and had to pay the shipping to return the ATA.

member for 5.1 years, 14 visits, last login: 250 days ago
lodged 250 days ago

Comments:

Review by rukus See Profile

  • Location: Victoria,BC
  • Cost Contract price not specified.
Good "50"
Bad "50"
Overall "so-so"

I have had voipo for several years and although they usually correct the problem eventually, it takes many phone calls. I gave up on writing support tickets. My most a annoying ongoing problem was finally fixed today after I researched the problem and called voipo twice after getting hung up on, a common problem.

For 2+ years, when I attempt to dial an unknown number off the web, I get hung up on and returned to a dial tone.

Place to change was in password protected advanced so called voipo and chris hung up on me. Called back and Cody got it reset so now it works

They - voipo - haev offered all kinds of xcuses but got mad when they told me it was the equipment and could not be changed. LIARS. Called a supplier who sent me a service manual, then called grandmaster who told me how to find the adapter ip and got into basic setting.

member for 277 days, 1 visits, last login: 177 days ago
lodged 277 days ago

Comments:

Review by (hidden by request)

  • Location: Weatherford,Parker,TX
  • Cost: $3000 per month
Good "It works sometimes"
Bad "everything else"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

It would be nice to see a comprehensive and thoughtful response from VoIPo on this, but so far they have not been any help.

I highly recommend that you DO NOT choose VoIPo as a reseller provider or to use any service you want supported for the following reasons:

• It doesn't work: since January we have repeatedly had issues with our service going completely down almost reliably.

o The situation has deteriorated starting in January and has only gotten worse

• They will not support the product because there is no phone support for these issues you must submit a ticket - to which they respond with the following explanations:

o It's an upstream issue we corrected (that doesn't absolve you of supporting your customers)

o It was a database corruption issue (someone isn't handling the software side well)

o There's no issue at all try it now (it magically fixed itself and nobody is buying that)

• Haphazard communication on porting: they offer no level of support on when and if a port happens..it just happens. This does not work well for a business or anybody that wants to have some level of certainty on when their port will happen. This is possible with carriers such as Level3 and others that offer e-bonded port triggering.

They do not respond with a good resolution, and the problems continue on with no regard or sympathy for the customer. We occasionally got some accidental honest responses that equated to them having database corruption issues. I would certainly never try to rely on them for “always on” service. If you want a VoIP service that mostly works -- go for it. But, I wouldn’t count on you agreeing with their tagline for very long “the likeable phone company.” I have not received any refunds for down-time nor ever been offered any. It has been the worst experience I’ve ever had with a company that sales a service they aren’t even willing to fully support. As a customer we paid over $3,000 a month for an account with VoIPo.

Fyi - I have email responses admitting to the issues directly. The moment I started posting reviews the only claim is that it doesn't work well with our service.

(review was emailed from domain team.nxlink.com)
lodged 284 days ago

Comments:

OP

@mchsi.com

Customer Service Practice

Also, as a matter of customer service practice. They would rather delete your reviews and complaints then respond honestly.

If you go to the forum on VoIPo you will see a locked post. Also, a Facebook post was immediately deleted.

ymhee_bcex
Premium
join:2006-04-21
Tarzana, CA
Reviews:
·voip.ms
·PHONE POWER
·AT&T U-Verse
·VOIPO
·callwithus

$3000/mo

You probably want to correct the price to improve your credibility. Also, I left several critical posts of them, and they handled it quite professionally. Do you mind posting some links to the posts that they locked or otherwise mishandled?
--
Technical problems are more often than not management incompetence masquerading as technical issues
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2

Response from VOIPo Owner

Hello,

I'm the owner of VOIPo and I've personally been in correspondence with this user both before and after this review was posted.

This user has reported many issues, but we haven't been able to track them to being on our side. Based on what I've seen so far, it looks like the user has had chronic issues, but they appear to be isolated. When these reported outages occurred, we had thousands of calls in progress on our network.

I believe that the user in question would be better suited by an enterprise provider that is priced accordingly and can provide him with SLAs and 24/7 support so that he gets the service level he's looking for. We've made this recommendation to him multiple times before.

I'm always more than happy to personally step in and try to help users when they've had a bad experience within our company as long as the customer can communicate in a progressional manner. We interact with all of our customers with respect and professionalism and expect the same in return.

We did have to lock some posts because the user was posting the same message over and over on forums, Facebook, etc even after discussing his issue with me. His posts were consolidated into one thread at »forums.voipo.com/showthread.php/···o-Issues instead of being in multiple places over and over and over. Originally they were posted in nearly every subforum on our forums and all over Facebook. You can see a few duplicates from the forum post merging there already.

I'm going to reach out to the customer again on Monday to attempt to communicate and discuss. I ultimately think this user would be better suited with an enterprise grade service though so that he can get the level of support, SLAs, and personalized service that he is looking for.

Best Regards,

Timothy Dick
Founder/CEO
VOIPo.com

rukus

@qwest.net

Re: Response from VOIPo Owner

Timothy Dick
Then explain why your company refuses after 2 years of excuses to go into advanced settings and extend the "no key entry timeout" from the default of 3 seconds to at least 10 seconds AND hangs up on me when I demand it. When attempting to dial from a web page and having to look back and forth at an unknown number, it can not be done within 3 seconds. This is he grandmaster ht502

Review by djrobx See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $6 per month (48 month contract)
  • Install: about 10 days
Good "Great value!"
Bad "Website/UI is very primitive"
Overall "Fantastic value, great call quality. Very happy!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Time Warner Cable
5/20/2013 Update

I've lived with that call connection problem for a long time now. The most common mode of failure would be I'd answer the phone and hear dead air. I finally figured out that many of the failed connections were the result of the ATA crashing instead of completing the call.

I brought this to VOIPo's attention. They first tried updating to the latest firmware, then they agreed to ship me a new ATA. Plugged in the new ATA, and now all is well. Finally I'm getting the reliability that I'm supposed to get!

VOIPo appears to have issued me a service credit for my trouble. That was very nice of them. I'm changing my ratings now that I know most of my service issues were with the hardware, not actual service. Back to being happy!

7/3/2012 Update

Unfortunately, the 1 way calls have steadily gotten worse. It got to a point where I was only able to make or receive calls around 50% of the time. Once established calls are clear and stay connected, its just getting there that's been a problem. When it's acting up I'll miss inbound calls too - I'll just see voicemails from people, and the phone will not have rang.

It seems like a capacity issue of some sort, perhaps worse in the evenings. Fortunately I haven't had a lot of trouble getting though to work's teleconference number in the morning, which is what I need this service for the most.

I've created a support ticket. They said they switched me to a different network or something, but it hasn't had any effect.

I hope this is just a temporary growing pain because I'm otherwise happy with the service.

Previous update:

I was previously a happy PhonePower customer. PhonePower offered a great "second year free" promo, which I enjoyed for the full duration. When those two years were up, they wanted full price to continue service.

To me, that's just begging for customers to look at other options. And so I did. People around here seemed to like VOIPo, and the feature list seemed to meet my requirements. I also wasn't using the land line nearly as much, so I was willing to take a risk for some savings.

Turns out they use the exact same ATA as PhonePower. Call quality, like PhonePower, has been excellent. I was also very pleased to find that emailed voicemail attachments have the CALLER ID NAME in the email, something I had been complaining to PhonePower about for years.

On the negative, PhonePower was slightly more solid, at least while connected to AT&T's U-verse service. Every once in a great while (maybe 1 every 100 calls) something odd happens with the VOIPo service (caller can't hear me, failed call, etc). It always resolves itself upon a subsequent calls. PhonePower never did anything weird like that. Once connected though, the calls are always crisp and clear, and I have always been able to get through hour-plus conference calls without any hiccups or trouble.

Comparing BYOD credentials, PhonePower was using a SIP proxy. VOIPo seems to use a direct connection. It's quite possible that AT&T's gateway is responsible for these (VERY MINOR) glitches. I've just recently switched to Road Runner internet. It will be interesting to see what effects this has on my VOIPo service.

My favorite thing about VOIPo so far is that they offered their EXISTING CUSTOMERS a "Black friday" deal for $150 to extend their contract for another two years. FINALLY, a company that actually WANTS ME TO STAY WITH THEM. Bravo, VOIPo!

My monthly cost reflects my initial $185 for two years, plus my $150 to extend the contract. Extremely happy with them.

member for 13.8 years, 6781 visits, last login: a few hours ago
updated 330 days ago

Comments:

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast

CID in eMailed messages.

Unless I misunderstood you, you get compete Name and Number on the eMailed messages? I never have. I just get the phone number twice in the subject. I have been reading of people complaining that CID is hit and more miss than anything on all levels. So I am surprised to see that you get proper and complete CID in the eMails.

Not happy that you are getting one-way calls. But am glad to see I am not the only one. I've had many today. Even with a new ATA. What kind is it that you have?

I hope you keep updating your review. I am seriously curious how things work for you here on out. Take Care.

djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO

Re: CID in eMailed messages.

Yes, the CID NAME in Email has worked 100% of the time over the last year for me. For example, today I received one with this subject:

Voicemail from "TIME WARNER " <8888922253> 00:00:19

My ATA is a Grandstream HT502. As previously mentioned, one way calls have been quite rare for me. I've never had it happen more than once in a day.

The only thing caller ID wise I seem to be missing is outbound name, so people sometimes don't take my calls. I was told their upstream provider couldn't do it.

Hope they resolve your issues!
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast

Re: CID in eMailed messages.

Wow! I resigned myself to guessing whose number that was every time that the mailing came in. I'll have to ask about that.

Thanks for the hope. We have been working on this for years. I just got a GS HT-502 last Friday and it worked great all weekend. Then . . .

Thanks for responding and so quickly. I'm updating a trouble ticket now. This will allow me to add to it.

Thanks again and I'll be watching your progress. Good luck.

ymhee_bcex
Premium
join:2006-04-21
Tarzana, CA
Reviews:
·voip.ms
·PHONE POWER
·AT&T U-Verse
·VOIPO
·callwithus

caller id name for incoming calls

me too... As long as I see the name during the call (which is in most cases), I get the name in the voicemail email.

And I also get occasionally one-way silence (it seems that it happens with just one recipient - but it's my in-laws, so it must work ). I forwarded port 5078 from the router to grandstream a few days ago, and it didn't happen yet. Hopefully, this fixes it - but the jury still out

And I also have road runner cable - so, may it's Time Warner misbehaving... don't know

djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO

Re: caller id name for incoming calls

When I used this on AT&T U-verse I had to forward a whole bunch of ports or I couldn't dial out. See this post by Tim

»Re: [VOIPo.COM] Additional ports to forward fpr Voipo

I haven't done that yet with TWC (unlike U-verse calls are working in both directions without it so far), but I will get around to it.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Review by danadams10 See Profile

  • Location: Palm Springs,Riverside,CA
  • Cost: $7 per month (24 month contract)
  • Install: about 14 days
Good "Cheap, US based tech support"
Bad "Poor quality, undependable service"
Overall "Nice people, but disappointing service"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

Tired of paying the escalating prices for Vonage service, three years ago I began searching other options. I live in Mexico six months of the year and needed reliable VoIP service that I could take with me from the US to Mexico. After some research, I decided to go with Voipo. Their monthly charges were significantly less than Vonage, their customer service is in the US, and when I called them to inquire about their service in Mexico, the rep told me that if Vonage worked there, so would their service.

I am now switching back to Vonage. From the outset, Voipo was plagued with service outages (in both the US and Mexico), and unless you have an extremely high speed Internet connection, call quality can be choppy and broken. Their service reps were all outstanding to work with, and they spent hours over the past few years tweaking the settings on their end to improve quality. It would be OK for a while, then the problems would return. Annoying, but I still liked their service. (As reference, my download speed is 5mb, upload is .6mb, and ping runs between 40 and 60).

That all changed about two months ago. While I had a good connection, I received a recording that I could not make an international call (to New Zealand). I called Voipo support, and they said that they were cutting off international service to their customers who lived in some foreign countries including Mexico. They said there was too much fraud and it was hard to track outside the US. Since I don't call much internationally, I decided to accept it.

Now, however, the Voipo service has stopped altogether. I contacted Voipo support and the rep said that effective immediately, Voipo will no longer provide service outside the US and that service to existing customers in some countries outside the US was being turned off. No warning, no alternative, no exceptions made even if you have been a loyal paying customer.

I have now started the process of switching back to Vonage (which now has calling plans in roughly the same price range as Voipo). If you don't plan on traveling outside the US, Voipo is probably OK to go with if you have VERY fast Internet (though if your phone service goes down with them at night or on weekends, you're out of luck getting it restored until the next business day. Their offices and support have very limited hours).



member for 2.5 years, 0 visits, last login: 1 year ago
lodged 1 year ago

Comments:
VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2

Response from VOIPo

Hello,

I'm the owner of VOIPo and saw this post.

I'm sorry to hear that you've had issues with our service and that you were impacted by our international blocks. Unfortunately our service is not intended to be used outside of the US except for occasional travel. That's why we require a US billing address and only ship to the US. Officially, our service is only available to US customers. We generally do allow US customers to use our service in other countries (such as when they are traveling), but certain areas/ISPs/IP address blocks just have so much fraud coming from them that we block those areas. I'm very sorry that you were impacted by this, but unfortunately fraud is a very big problem for VoIP providers and a few people can ruin things for many good customers.

Thank you for your past business and we wish you well with your new provider.

Best Regards,

Timothy Dick
Founder/CEO
VOIPo.com

Review by billys9319 See Profile

  • Location: Bear,New Castle,DE
  • Cost: $149 per month (24 month contract)
  • Install: about 4 days
Good "Great call routing so I can block or send to voicemail unwanted calls."
Overall "Great service at a great price"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Easy to install and just works. The best part is the call routing for in coming calls. You can send numbers to voicemail, give them a disconnect, etc. Has reduced the number of times my phone rings to a minimum.

member for 12.4 years, 1910 visits, last login: 1 days ago
lodged 1 year ago

Comments:






Review by jacobslive See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost: $8 per month (24 month contract)
  • Install: about 1 days
Good "Call quality, Communication, customer service"
Bad "Nothing serious, but website could be more user friendly with more knowledge base"
Overall "Best choice for the price"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
·PHONE POWER
UPDATE 03/14/2013
It is been over two months with VOIPo and the service is working as good as from day one. Now that I made VOIPo as my primary line with two other numbers being forwarded to it. No complaints whatsoever and everything working fine as it should be. Enjoying the simple and effective features.

UPDATE 01/26/2013
Since I had the best customer service experience with VOIPo Team this time I decided to activate another number with them. They were extremely helpful to pull out an inactive number that belonged to me once from their carrier database.

I now have three VOIP services at home/home office and I can compare them side to side. Features/quality/cost wise VOIPo is number one at this time. Second goes to PP.

UPDATE 01/12/2013:
My bad luck, I encountered a extreme difficulty to use the service on my second attempt as a result of carrier issues (I believe). Support was quite helpful, and TIm, CEO of VOIPo was extremely helpful. However, certain issues could not be resolved and I believe it was an isolated issue with my phone number. Therefore, I have decided to take my number to another provider.

With the level of help and support received from VOIPo team, I will definitely recommend VOIPo and hope things will work out for you.
------------------------------------------------------------------

Original Review: January 2012

Alright, to begin with I should clarify the monthly fee of $16+ I came up with. This was figured out after comparing exactly what I am paying for the similar features to another provider.

Break up:
Two year pre-pay including tax and fees for 24 months: $165.00 = $6.87/mo
International package for 12 months: $75 = $6.25/mo
Virtual fax number for 12 months: $36 = $3/mo

Total: 16.12/mo

I am paying $19 for all those service with PhonePower with another number ported out from MJ. All services/quality is pretty much identical except VOIPO does not provide outbound caller ID, huh?

I as porting a number from magicjack to VOIPO just for the reason that MJ does not have outbound Caller ID and their service fee was little less than PhonePower.
After activating the service with VOIPO I found it is the same case with them.

I found this problem first day itself and cancelled the service and magicjack took care the rest and saved my number.

May be its me, I should have done bit more digging before I signed up with VOIPO rather than trying to save couple of bucks a month.

Now towards the good part:
- Very good customer service, tickets are responded very quickly.
- Service activated instantly with a temporary number until porting is under process
- option to send fax via online (still under beta and do not know how much they will charge once out of beta)
-quick shipping

Bottom line: I could not find anything better than my other VOIP provider and could not fulfill my requirement. Your personal experience may be different. For me its big NO without outbound Caller ID as it is very important for me.



member for 6.3 years, 109 visits, last login: 182 days ago
updated 1 year ago

Comments:

treichhart

join:2006-12-12

outgoing does cost.

as a reseller of voipo you have to understand it cost 1-2 dollars per outgoing caller id name.
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: outgoing does cost.

said by treichhart:

as a reseller of voipo you have to understand it cost 1-2 dollars per outgoing caller id name.

I don't know what you exactly mean. If you mean $1-2 per call, then no phone companies would survive. If you mean average monthly cost, who cares? charge it from the customer or at least make it optional as those who need it will pay for it and use it.

If you mean you are a re-seller for voipo, good luck!
NYC Girl
Premium
join:2007-02-04
Bronx, NY

I hear ya!!

I had to cancel and go back to optimum. Optimum started acting up with there billing and I left them for the FIOS triple play. I need to write a review for them. Customer service SUCKS though.
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: I hear ya!!

said by NYC Girl:

I had to cancel and go back to optimum. Optimum started acting up with there billing and I left them for the FIOS triple play. I need to write a review for them. Customer service SUCKS though.

Before I moved from NJ I had FIOS and it is really nice service. Once installed and running, there should not be any problem. I never called Verizon in nearly 3 years of FIOS for connectivity issues other than couple of times their gateway failed (hardware issue).

I really miss verizon FIOS here in Cali.

Though I never used their VOIP service, I cannot comment about the quality. I had only TV and Internet.

I will recommend PhonePower for VOIP service. They are not dirt cheap as magickjack or voipo, but cheaper than the triple play package offered by ISPs, vonage, etc.
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Re: I hear ya!!

said by jacobslive:

said by NYC Girl:

I had to cancel and go back to optimum. Optimum started acting up with there billing and I left them for the FIOS triple play. I need to write a review for them. Customer service SUCKS though.

Before I moved from NJ I had FIOS and it is really nice service. Once installed and running, there should not be any problem. I never called Verizon in nearly 3 years of FIOS for connectivity issues other than couple of times their gateway failed (hardware issue).

I really miss verizon FIOS here in Cali.

Though I never used their VOIP service, I cannot comment about the quality. I had only TV and Internet.

I will recommend PhonePower for VOIP service. They are not dirt cheap as magickjack or voipo, but cheaper than the triple play package offered by ISPs, vonage, etc.

The Indy phone cos don't seem to work for me. I guess you get what you pay for. Too much trouble having to switch back and too much trouble dealing with customer service. If its not one thing it is another.

FIOS good so far. They always want to gauge you with billing. Always errors in their favor of course. Still working out the kinks.
jacobslive
Premium
join:2007-11-25
San Jose, CA

Re: I hear ya!!

Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Re: I hear ya!!

said by jacobslive:

Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.

But for me I had so many issues with Voipo that I don't have with optimum voice or FIOS digital voice!!! Not worth all the tinkering and time and $$$ lost with poor service.
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: I hear ya!!

said by NYC Girl:

said by jacobslive:

Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.

But for me I had so many issues with Voipo that I don't have with optimum voice or FIOS digital voice!!! Not worth all the tinkering and time and $$$ lost with poor service.

I hear ya!

I had voipo for less than a hour, I put back the ATA and send back to them.

As far as phonepower goes, I was with them for 2 years and after a break back to them. Once the service established I never had issues.

I guess the bottom line is that you should be satisfied regardless who is your service provider is
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Re: I hear ya!!

said by jacobslive:

said by NYC Girl:

said by jacobslive:

Yeah, you are almost right, you get what you pay for. But with those bundles you don't get what you pay for. That's the only difference.

But for me I had so many issues with Voipo that I don't have with optimum voice or FIOS digital voice!!! Not worth all the tinkering and time and $$$ lost with poor service.

I hear ya!

I had voipo for less than a hour, I put back the ATA and send back to them.

As far as phonepower goes, I was with them for 2 years and after a break back to them. Once the service established I never had issues.

I guess the bottom line is that you should be satisfied regardless who is your service provider is

Yes, because its always going to be SOMETHING! Too funny!!! What happened?? I had my service for approximately a month!!

treichhart

join:2006-12-12
Well I have vonage and my caller id doesnt work either so I dont know what your complaining about. My number was from ATT cell phone. It does cost to send out that callerid name out and tim CEO of voipo said it would cost 2 much for them to do that but if you want that that means you would have to pay more then what your paying for now from voipo. Are you paying 8 dollars a month if you want that caller id outgoing you be paying 10 dollars month instead of 8 dollars of month.
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: outgoing does cost.

said by treichhart:

Well I have vonage and my caller id doesnt work either so I dont know what your complaining about. My number was from ATT cell phone. It does cost to send out that callerid name out and tim CEO of voipo said it would cost 2 much for them to do that but if you want that that means you would have to pay more then what your paying for now from voipo. Are you paying 8 dollars a month if you want that caller id outgoing you be paying 10 dollars month instead of 8 dollars of month.

Well, if you have a vonage and your outgoing caller id does not work you are past due to call vonage. I have friends and family using vonage and whenever they call me their name is displayed along with their number on my phone. I have not stored any number in my phone's directory so don't think that the name is being picked up from my phone directory. (I am talking about cordless phone with landline, not cell phone).

Yes, I understand what you saying about paying couple of bucks a month extra for that feature and I would not mid it, but they said they DO NOT support that feature, so I had no choice but to say goodbye to them.

I have a home based business and I do not want people to ignore me when they see unknown/anonymous caller on their caller id. I have seen many people do not answer calls when they do not know who is calling. Personally I wont pickup a call that says anonymous or unknown even if it display just phone number unless I remember that number and the person it belongs to.

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast

Re: outgoing does cost.

Directly from the VOIPo.com "All VOIPo Features At A Glance" page:

Caller ID w/ Name
All accounts include fully functional Caller ID with both name and number.

and

*67 Outbound Caller ID Blocking
Don't wish to disclose your information on a particular call? Not a problem. Simply dialing *67 before calling automatically blocks your outgoing Caller ID.


The second one is kinda vague, but they do say "Caller ID", "your information" and "outgoing Caller ID", not "Calling Number" which leads one to believe that they'll get what we all know as Caller ID. Until this thread it never really dawned on me that, as many times as I thought I might need the blocking feature, my Outgoing Caller ID was not real Caller ID . . .
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: outgoing does cost.

said by FarmerBob:

Directly from the VOIPo.com "All VOIPo Features At A Glance" page:

Caller ID w/ Name
All accounts include fully functional Caller ID with both name and number.

and

*67 Outbound Caller ID Blocking
Don't wish to disclose your information on a particular call? Not a problem. Simply dialing *67 before calling automatically blocks your outgoing Caller ID.


The second one is kinda vague, but they do say "Caller ID", "your information" and "outgoing Caller ID", not "Calling Number" which leads one to believe that they'll get what we all know as Caller ID. Until this thread it never really dawned on me that, as many times as I thought I might need the blocking feature, my Outgoing Caller ID was not real Caller ID . . .

I think you are misunderstood the fact. You saw the feature at voipo.com is for incoming caller ID. I was concerned about the outbound caller ID.

This is what voipo customer care replied to my support ticket.

"Hello,

Outgoing callerID is not supported.
Only the number is sent.

Some carriers may try to show the area the number is registered to.
In such cases, your number will likely show the city or state that the number is from.
"

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast

Re: outgoing does cost.

I fully understand way more than you know. I grew up in corporate advertising and rebranding. Did a rebranding of a divestiing baby bell in the late 80's.

Caller ID w/ Name
All accounts include fully functional Caller ID with both name and number.


There is really nothing being said about which direction. The ambiguity of this tells me standard outgoing POTS style CID. If this is not true, the copy on the website needs to be changed to accurately represent what is actually meant.

Can't wait to see the long awaited "Users Manual". It'll probably read like stereo instructions in some obscure Bisayan dialect.

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

Re: outgoing does cost.

It really does seem that they provide Caller ID, inbound and outbound, with the way it is worded. My understanding was that if you ported in a number that already had caller ID it would show up on outbound calls.
delius

join:2006-07-30
Dorchester, ON

Re: outgoing does cost.

who pays those prices nowadays
try // voip.ms
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER
said by ptrowski:

It really does seem that they provide Caller ID, inbound and outbound, with the way it is worded. My understanding was that if you ported in a number that already had caller ID it would show up on outbound calls.

They do provide caller ID, but no caller ID name. For example if a person called "Bob Builder" call you from 123-456-7890 your caller ID will show

BUILDER BOB
123-456-7890

But with Magicjack and Voipo, it will show in few other ways, such as:
1234567890
123-456-7890

UNKNOWN CALLER
123-456-7890

ANONYMOUS
123-456-7890

in in very rare case STATE NAME or AREA NAME
123-456-7890
etc.

It depends on the service provider for the receiving party. But no name is transmitted by voipo.
Expand your moderator at work
nitzan
Premium,VIP
join:2008-02-27
kudos:4

Re: outgoing does cost.

said by treichhart:

It does cost to send out that callerid name out and tim CEO of voipo said it would cost 2 much for them to do that but if you want that that means you would have to pay more then what your paying for now from voipo. Are you paying 8 dollars a month if you want that caller id outgoing you be paying 10 dollars month instead of 8 dollars of month.

Either you misunderstood him, or he's referring to something else. Setting outgoing CID Name with a carrier only costs a buck or so ONE TIME - not monthly. The problem is that most carriers who supply phone numbers to VOIP providers do not support outgoing CID or are so bad at supporting it, it's almost unusable.

Eventually more of them will support it though - it's just a matter of time.

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast
I have a trouble ticket and several conversations so far on VM eMail labeling and up until 9-1-10 (since 10/3/08ish) and possibly shortly after, my VM eMails had proper and full CID, if not CCID on them. Sometime after that date, there's a gap between then and 2-23-11 when I show them saved again, I started getting the phone number in there twice and no CID/CCID. So it did have CID/CCID in there at one time on eMails and I remember having it going out in the "early days". I know this from no complaints of people not answering because they don't know who's calling, as I get now.

I show many eMails when I was with ViaTalk that have extended CID on them. So . . .

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast
Just got a reply to my trouble ticket from VOIPo saying they found the issue and are dealing with it, and please give them 24 hours. I don't know which of the two: eMail CID labeling or Outgoing CID. But something's getting fixed. Hopefully, one will trickle into the other and both will get done.

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast

Outgoing CID Settings

I found this when I had to go in and turn down the outgoing volume. The Grandstream they sent me is so dynamically different than the PAP2T. Most of my issues are gone now. I always knew it was the crappy Linksys gear.

So there is a place to tell it how to handle OGCID. No misunderstanding here.
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: outgoing does cost.

This will send your Number as caller ID not your name. When I called from VOIPO "California" and my number was displayed at the receivers end, not my "Name" and number.

If your called party can see your name along with your number, then thats a different case. In that case VOIPO gave me wrong information. When I contacted VOIPO they confirmed that they do not transmit caller name, which I found is true in my case.

FarmerBob

join:2000-12-21
Littleton, CO

Re: outgoing does cost.

Got the same confirmation yesterday off a direct trouble ticket that was explained much more than normal. And was told also that they depend on the end provider to supply the rest, name/etc, if they will/can/or do.
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: outgoing does cost.

said by FarmerBob:

Got the same confirmation yesterday off a direct trouble ticket that was explained much more than normal. And was told also that they depend on the end provider to supply the rest, name/etc, if they will/can/or do.

Good for you if it works!

I was told that VOIPO will not transmit name but depends on receivers service provider it will show State/Area/Anonymous/Number etc. but not NAME.

Here is the service ticket they responded:

"Hello,

Outgoing callerID is not supported.
Only the number is sent.

Some carriers may try to show the area the number is registered to.
In such cases, your number will likely show the city or state that the number is from.

---
Kyle Kirchner
VOIPo Support"

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast

Re: outgoing does cost.

said by jacobslive:

Good for you if it works!

I was told that VOIPO will not transmit name but depends on receivers service provider it will show State/Area/Anonymous/Number etc. but not NAME.

Here is the service ticket they responded:

"Hello,

Outgoing callerID is not supported.
Only the number is sent.

Some carriers may try to show the area the number is registered to.
In such cases, your number will likely show the city or state that the number is from.

---
Kyle Kirchner
VOIPo Support"



But it doesn't work. This was the last reply I got:

"Your outbound CallerID settings are available under Beta > Misc.
You will be presented with a drop-down including all the numbers on your account.
You may select whichever number will be sent.

There is an option to mask the CallerID and simply present 'Private', or you may nominate to send nothing at all, which will show 'Unknown'.
These two options are available under the Features tab.

As was previously stated, we only send the number on outbound IDs.
Many carriers will show any name information if they have it on file (many do not).
Most carriers will show where the number is registered to, usually just City or State information.

---
Kyle Kirchner
VOIPo Support"

FarmerBob

join:2000-12-21
Littleton, CO
Reviews:
·CenturyLink
·EarthLink
·ViaTalk
·Comcast
I have seen a lot of these issues with the Telco's themselves for many years. So this is not an isolated issue. I just think that here it is a more sterile aspect and we have noticed sooner and more dynamically. AND with increased abuse and no support, the "Do not call list" is a joke, people that are being called are being more proactive. And there lies the rub.

The interaction of Telco's, Celco's have always been haphazard at best. And now add the VoIP's, where many of the Telco's who control this feature, for the most part, don't like sharing their ball as was the initial problem between Telco's and Celco's. And here we have the problem. Here, if at all, the fee comes into play for two reasons: an excuse why not to provide the service completely; or in this day and age of "money saving", a reason not to spend. Either way, we lose.

What ever happened to the good ol' days of industry inter-cooperation. Oh wait!! There never was any!!! Unless the Telco owned it.

ymhee_bcex
Premium
join:2006-04-21
Tarzana, CA
Reviews:
·voip.ms
·PHONE POWER
·AT&T U-Verse
·VOIPO
·callwithus

problems with underlying carrier

Just don't say that on Voipo forum - or you would be slaughtered! A few sycophants form a tag team and don't accept any Voipo reason for a problem. It must be router, ISP, your stupidity - or Force majeure incompatibility!

Like any sycophants, they don't do Voipo any favor.
--
Technical problems are more often than not management incompetence masquerading as technical issues
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: problems with underlying carrier

said by ymhee_bcex:

A few sycophants form a tag team and don't accept any Voipo reason for a problem. It must be router, ISP, your stupidity - or Force majeure incompatibility!

This is a common practice with all service providers. It is always your fault, they are always perfect! lol

With VOIPo, at least I am getting a phone call/adequate response from customer service.

I totally understand your point though. I have seen certain responses on their forum which explains your opinion.

With my another service provider PhonePower, they do not even respond to emails unless until you start picking them up on their public forum or here at DSLR. Once they started up acquiring other VoIP providers such as voip.com, broadvoice they think customers has no more options but to listen to or take their BS. Interestingly they brought down the new signup price to 4.99 a month now desperate for new customers it seems.

ymhee_bcex
Premium
join:2006-04-21
Tarzana, CA
Reviews:
·voip.ms
·PHONE POWER
·AT&T U-Verse
·VOIPO
·callwithus

Re: problems with underlying carrier

PhonePower forum has one sycophant - but he is more outlandish than the whole Voipo fan club combined.

I never tried to email PhonePower, but phone calls get answered quickly and professionally. My PhonePower account is used in doctor's office; so if they have problems - those need to be resolved right away. I also like that when receptionist called support, they were able to resolve an issue without my involvement. That said, I think their pricing is very deceptive - actual cost is about twice what is shown in big letters of the front page. Where do you see $4.99?
--
Technical problems are more often than not management incompetence masquerading as technical issues
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: problems with underlying carrier

said by ymhee_bcex:

PhonePower forum has one sycophant - but he is more outlandish than the whole Voipo fan club combined.
Where do you see $4.99?

ha ha I guess I know who is that sycophant lol

to get 4.99 price you need to go to whichvoip.com and click on the link provided for phonepower.

Their initial signup price is not deceptive but very fair I believe. If you talking about added tax and service fee, eveybody does that, even voipo. Once the initial contract is over then their price is far beyond fair.

As far as service concerned I never had to call them once the ATA is connected and running. Problems are with their website, their add on services such as soft phone, iPhone App, caller ID etc.

ymhee_bcex
Premium
join:2006-04-21
Tarzana, CA
Reviews:
·voip.ms
·PHONE POWER
·AT&T U-Verse
·VOIPO
·callwithus

Re: problems with underlying carrier

said by jacobslive:

ha ha I guess I know who is that sycophant lol

Heh, I saw he picked up a fight with you as well

said by jacobslive:

to get 4.99 price you need to go to whichvoip.com and click on the link provided for phonepower.

Thank you, I didn't know about this site!

said by jacobslive:

Their initial signup price is not deceptive but very fair I believe. If you talking about added tax and service fee, everybody does that, even voipo. Once the initial contract is over then their price is far beyond fair.

Even voipo! What, voipo is now a gold standard for transparency? Well, unlike PhonePower, Voipo doesn't bill you $50 for the second year. What you pay upfront is indeed total cost for 2 years.

$8.33 per month that is in big digits on PP's front page actually turns into $13 after fees (60% on top what's advertised). On the other hand, $14.99/mo that is quoted on VoicePulse's front page turns into $15.89 after 6% sales tax. Funny, that PhonePower is still a better deal than VoicePulse (especially with two lines, softphone and SIP credentials) - but it certainly looks very deceptive!

And my understanding is that $75/year that Future Nine is showing on their front page actually means $75... I am itching for an excuse to sign up with them
--
Technical problems are more often than not management incompetence masquerading as technical issues
jacobslive
Premium
join:2007-11-25
San Jose, CA
Reviews:
·Comcast
·VOIPO
·PHONE POWER

Re: problems with underlying carrier

Ha, yeah we pick on each other some times, still we are good buddies.

You are welcome!

Yeah I forgot about the second year charge PP has as tax/service fee. Anyways, I don't think I will ever go back to them even if they bring the price down to 1.99/month. There is no customer service, broken applications, broken Caller ID database. I don't feel any itch whatsoever now Matter of fact, I pulled out my second PP adapter and routed the call to VOIPo number and opened a brand new account with VOIPo instead of that I knew PP has 5/mo plan available. Screw them for now!

wulf

@mccc.edu

Terrible service

Took forever to port and then they denied my free month of service.

Stay away!!!!!!!