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 Review by chpalmer 
member for 10.5 years, 241 visits, last login: 6 days ago
updated 193 days ago
 Bremerton,Kitsap,WA
 $16 per month "Uptime is impressive" "None so far" "Awsome service!"
| Web-site:
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(ratings match consensus)
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11/12 All quiet. everything's just been working.
11/10 All quiet. everything's just been working.
6/19/09 All quiet. everything's just been working.
4/25/09 All quiet. everything's just been working.
4/4/09 Things still great here. couple small issues this week resolved quickly including one that required a datacenter move. Wow! My companies choice for a provider sure has never responded so quick and complete as issues have arisen. These guys are serious about making sure the service stays up!
To date my service from them is still rock solid. Doesn't miss a beat.
I was on the beta now for over a year. In that time I gave up the Qwest service I had that I said I would not do as I watched other voip services have so many problems. I am now a paying customer and couldn't be happier.
Since most of us started out as BYOD all that was needed was a log-in and all was set.
As a beta this service had better up time than my place of employment's chosen established provider and Still continues to be the case up till now.
The equipment that has been provided for the test now is rock solid no problems.
I'm recommending them highly!
sales@voipo.com if your interested.
Comments:
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 Review by burris
member for 12.7 years, 5250 visits, last login: a few hours ago
updated 206 days ago
- Miami,Miami-Dade,FL
- $8 per month
- (12 month contract)
- "Solid-clear quality"
- "None"
- "Never had it so good. Reliable...excellent quality talk & and listen."
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Thanks, DSLRerports for the reminder.
I forget that I'm even on VOIP as the service is so solid and the audio is so clear, I take for granted just how great the service is.
When I think back of the really lousy VOIP service with other providers in years past, I do appreciate what a great company and service Tim has built..
5/9/2011
Just got another reminder from DSLReports to consider updating my review..
Not much to say as nothing has changed.
Service is still top of the line and I don't have a single complaint
Tim certainly knows how to run his company..
11/4/2010
Since I received a reminder from DSLRreports to consider updating my review, i shall do so..
It should be obvious that I am thoroughly pleased with the service. In my opinion, it rivals POTS in terms of quality and blows it away in terms of price..
My cost remains the same as I am grandfathered in from the founders era.
The few times I have asked for support, well after the beta days, the response has been superb.
One must always realize that we are utilizing the internet, and therefore are subject to all the feckless issues that arise. Certainly can't blame the VOIP provider for that.
That the service pleases my wife is the acid test.
01/09/2010
I see that almost a year has elapsed since my last review.
Not sure what I can add to comment the exemplary service I already have. Tim knows how to run a company and provides first class customer support. Sure, a glitch occurs once in a while, but hey, this is the internet.
I'm extremely comfortable with the service since inception and it must be working well for me as I have no land line.
4-4-09
I just realized that I haven't updated my review for quite a while.
Only change was to update the ATAs from GS502 to Linksys PAP2T. I think this was a great idea. Far more solid connectivity.
I'm still in love with the service as its quality is excellent. Actually getting better in many respects.
Support is by far some of the best anywhere.
No problems for me.
================================================================
I have been on their beta for quite a while and the service has been excellent.
I, as well as a number of others are patiently waiting for the launch.
I think that this will be the VOIP service that sets the standard.
I have been on VOIP for about 3 years and this new company has been an exciting experience.
I will update my review after the launch..
================
Since the launch is happening, I can only hope for all the new users, the same quality of service and support I have experienced during the beta.
The attitudes of the support personnel is not to be believed in this day and age.
They not only respond quickly, but respond with meaningful information and have no problem answering any questions.
I can only hope it remains as it has been, and I'm sure it will..
Many thanks to the entire crew at VOIPo...It has been and I'm sure it will remain a wonderful experience in the world of VOIP....
===========
Nov 4 2008.....Time for an update..
Still going strong...in fact the service is so stable and the quality is so good(just ask my wife), that I recently ordered a second line.
The few minor questions or issues that crop up from time to time, are answered via a ticket almost before you can get back to your e-mail screen.
I had no idea I would ever be able to virtually sit back and spend my time fooling with my 5 PCs, rather than having a full time job programming and tweaking my ATA and looking for servers around the country that might work.
I hope and do think that this is the real benchmark for VOIP services.
Thanks again Tim and your entire staff..
burris
December 27 2008
I IMAGINE IT'S TIME FOR ANOTHER UPDATE..
Since the last review, the special price came up..
In addition, VOIPo turned up a cloned line feature that gives you two functioning in and out lines using the same primary number. What a treat..
In terms of quality, what can I say. I get a dial tone every time-the calls on both ends are loud and clear---and most important, I haven't heard a negative utterance from my wife since signing on with VOIPo.
Keep up the good work, Tim..
Comments:
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Review by Bink
member for 7 years, 3580 visits, last login: a few hours ago
updated 209 days ago
- Denver,Denver,CO
- $7 per month
- (24 month contract)
 about 7 days- "Price, unlimited calling, emailed voicemail, features, call routing, US-based support"
- "Generally clueless US-based support"
- "Great value with efforts being made to move past value brand"
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I’ve been a customer for almost a year now and I can say I’m generally pleased. There were some minor hiccups during the initial install and some BYOD service consistently issues at times, but, generally, the service is good. They are also making strides to go beyond being the low cost leader and their founder goes above and beyond when it comes to online interaction. That said, I have to say the support is consistently below par. While you might get a quality support person at times—and it’s great when this happens—in general, the majority of the support personnel seem lazy and nonchalant. Generally, support tickets are randomly bounced around the personnel, personnel tend not to take time to understand the history of the ticket and they don’t seem to understand their product well, and this is systemic.
So, in summary, good product, good price and hopefully your interaction with support is minimal.
Comments:
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Review by rfs0123
member for 213 days, 11 visits, last login: 191 days ago
updated 211 days ago
- Attleboro,Bristol,MA
- $9 per month
- (24 month contract)
- "Cheap, but at a cost; features"
- "Voice quality, reliability"
- "Not worth the aggravation"
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We changed from Comcast Voice a little over a year ago to VOIPO, which offered similar services with more features and at a lower cost. We've had various issues from the beginning, including dropped calls, calls that would ring then one or the other party could not hear the other when connected. Most recently we lost the ability to check voice mails from the VOIPO number, although you could check them on line or via email, or by calling from an outside number. Yesterday after having many different issues, including the ability to make or receive calls, I rebooted everything, including the modem, ATA and wireless router. All seemed to be working again until today, when it started all over. I contacted support, was asked a few questions (position of ATA in Que, whether the adapter was connected to a single phone or house phone wiring and whether the adapter was plugged directly into the wall. Response was 1st after modem, yes, connected to house phone wiring and no, connected to a UPS. This was the response from their support staff:
"From: Erik H (support@voipo.com) 03:21PM 10/22/2012
Hello,
We do not support the use of in house phone wiring. The equipment we provide is not designed to be used with in house phone wiring. Using it can damage the adapter. Please connect your phones in directly to the adapter and let us know if any issues continue.
Thanks,
Erik H"
I haven't had a single phoned house since the 1960's and even then I had an extension or three. If this is this true, what value can they possibly be to anyone, unless living in a single bedroom apartment?
I'm obviously at the end of my rope and more importantly, my wife's rope, which will shortly be around my neck for making this change.
Comments:
 | VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Reply from VOIPo Owner Hello rfs0123,
I'm the owner of VOIPo and saw your review here.
Unfortunately we don't officially support house wiring because all houses are wired differently and without actually seeing it, we don't know how it's all wired, etc. If there is any other stuff running through the same wiring or connected in any way (even if not being used by you...the regular phone company could still be running through it unless physically disconnected outside), then that other current could damage the device or shorten its life. Without seeing what's what, we can't officially support house wiring.
The other reason we don't officially support house wiring officially is that the adapters only put out a limited amount of power and sometimes that's not enough to power a house that has a ton of jacks or devices wired up and that can cause sporadic problems. I can't tell you how many times we have people that are experiencing a ton of issues and then their issues go away when they (at our request) connect the phone directly to the device. This is a big variable since all houses are wired differently.
This doesn't necessarily mean that you can't use house wiring...many advanced users do if they're 100% sure their wiring has nothing else going through it and it's a reasonable amount for the small device to handle.
What it does mean though is that we can't officially support it or help you with it while connected to house wiring. We're more than happy to help if you connect a phone directly to the device even if it's temporarily. We just can't provide support with the phone connected to wiring that we know nothing about and have no control over since that's known to cause issues.
In a nutshell, our support policy is that we can only provide support when the device is connected in a direct way since that rules out the wiring as causing any issues.
I know it might be frustrating for you that we can't support your house wiring, but I hope that the above reasons at least help you understand somewhat why we have that policy.
Feel free to e-mail me directly at tim @ voipo.com if you have any further questions. Thank you for your business!
Best Regards,
Timothy Dick
Founder/CEO
VOIPo.com | |
| | rfs0123
join:2012-10-22
Attleboro, MA Reviews:
 ·VOIPo
| Re: Reply from VOIPo Owner Just as an update, I removed the house wiring from the equation and connected my base station directly to the Grandstream ATA, then did a total reboot of the modem, ATA & router, in that order. In limited testing, I still had dial outs to silence and drop calls when we actually did make it through. VOIPO support did get back to me with a download link to check my connect/setup, which I'll try tonight to see whether our problem is external. | |
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| | rfs0123
join:2012-10-22
Attleboro, MA Reviews:
·VOIPo
| Re: Home wiring... 20th century I removed the exterior connection to Verizon years ago. My house wiring basically less than 100 ft of telephone copper wire installed from the basement to the 1st floor, where I have one wireless base with four wireless phones. The only other phone on the system is an older style 'wired' phone in the event the power goes down. My modem, ATA & router are on a UPS, which can give me around 30 minutes of use, bust mostly to protect the system from power variations and flicker outages. | |
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 Review by ymhee_bcex
member for 7 years, 727 visits, last login: 5 days ago
updated 213 days ago
- Tarzana,Los Angeles,CA
- $8 per month
- (24 month contract)
- about 10 days
- "Good call quality, quick install, knowledgeable support"
- "24-month contract, website can be confusing"
- "So far so good"
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Update October 23, 2012.
===================
Apparently, voice quality problem cannot be resolved. Well, it looks like I will have to move this one problematic account. Tier II tech was noticeably embarrassed: "Yes, I can see that other Voipo phone number rings your adapter without any problems, and yes I can see that 5 other VSPs work fine with your router; but I was told by my superiors to tell you that it is your bandwidth - and the fact that another Voipo number works fine is just a fluke. No, I am not saying that it makes sense, but that's what I was told to tell you".
For now, I forwarded Voipo number to Google Voice and plugged the phone into Obi. Everything works fine. We need to decide whether switch phone number completely and use Google Voice; go through the pain of porting the number through Sprint pre-paid to Google Voice; or switch to some other provider like Future Nine. But at least my parents are happy with the voice quality - which is more than they can say about Voipo.
Update September 7, 2012. Voice quality problems continue; and the support is surprisingly bad from both technical and organizational perspective. The ticket gets passed from one tech to another without any notes, so the next one starts with the same script that it is probably a router or ISP, or Southern California heat. Then it gets escalated to level 2; and level 2 person turns out to be looking at the wrong account and gives a bunch of advice that doesn't apply. I first thought that he is an idiot - but then it was simply he was looking at the wrong account.
Update July 4, 2012: Voice quality is occasionally unacceptable. Then it seems to be working fine again. A good overview of people having problems (including me) is here: »forums.voipo.com/showthread.php/···n-issues. Tech support is knowledgeable, but their only troubleshooting tool seem to be ping. I was going to switch another line to Voipo, but now I think I will try CallCentric instead.
Update December 20, 2011: I got number ported in 10 days. As soon as I emailed them authorization letter, they created a ticket, and sent me periodical status updates. Specifically, they informed me in a day or two about the expected transfer day, and it happened right when they said.
VOIPo indeed resets adapter user password every time it reboots. When I contacted support about it, I encountered the first clueless tech (first three or four were top-notch). The problem wasn't that he wasn't knowledgeable; the problem is that he wasn't willing to accept that he doesn't know the answer and was trying to BS his way out of the situation. Finally, he contacted level 2, and they set the password to something that I specified. OK - but PhonePower somehow figured out the way to not touch user password on the same Grandstream model.
It's nice that both VOIPo and Phone Power include 60 minutes of international calls. However, regular international rates are notably higher than, say, Call With Us or VoipDiscount.
Now, please - do something about this freaking website of yours. If you don't have budget for it, at least set up a customer forum - you will get a lot of ideas "for free".
---------------------------------------
December 9, 2011. I switched one of my three accounts from VoicePulse to VOIPo, and I've had Phone Power for several months. So, I will compare these as much as I can.
I've had VOIPo service for less than a week; so I put quality and reliability to "best" (no complaints so far), but may come later and change if the problems arise.
Ordering / delivery / installation was completely seamless. I got adapter the next day (well, I live within driving distance from their Irvine office, but it's still nice surprise). The adapter is obviously used - but so is the DVR from the cable company, not a big deal. It got initialized in 10 minutes (as instructions say), and it works - what else do you need!
Voice quality is quite good. I made both domestic and international calls (haven't tried incoming calls yet, since old number still rings on the old phone, and nobody knows my new temporary number).
I absolutely love "cloned line". Essentially, you have two phones for the price of one. Both Phone Power and VOIPo have it; and VoicePulse doesn't. VOIPo has "Scheduling" feature. My PhonePower line needs it, but PP doesn't have it. On the other hand, phone power has incoming fax support. VOIPo has it only as an add-on feature for $36/yr.
It's very easy to get SIP credentials (Phone Power requires to open a ticket, but they included a "MagicJack-like" USB phone, so I never got a chance to do it). VOIPo accomplishes the same in one click; so I already successfully set up my PIAF pbx to dial through them.
Price-wise, VOIPo is the cheapest ($185 for 2 year contract) without any compromise on functionality. PP is $260 for two years (would be more if I ordered the adapter from them).
The biggest annoyance is VOIPo website. For starters, feature pages have CSS of "-moz-user-select=none". In other words, you can't cut and paste from the page. Don't know what they tried to accomplish (it's not that difficult to remove this style in Firefox), but the only thing they *did* accomplish was customer dissatisfaction.
Control panel is terrible. Some options don't work (for example, SMS control is advertised, but doesn't work); others lack any explanation ("speed dial" which is called "outbound routing" is very non-intuitive to set up).
One other odd thing. It looks like user password on the Grandstream adapter cannot be changed. When I change it, the adapter says that it requires reboot - but when I reboot, the password gets reset to the default ("123"). I wanted to be able to look at the adapter from the office, but obviously, I am not going to open firewall port if I can't change the password.
Comments:
| | GREAT feedback Im a Web Designer... perhaps they will allow me to improve on their Website. Thank you for your stellar REVIEW! | |
| VOIPoTimVOIPo.comPremium,VIP
join:2006-06-06
Newport Beach, CA
kudos:2 | Info Hello,
I'm the owner of VOIPo and saw this.
Could you PM or e-mail your ticket numbers for the 10/23 update to tim @ voipo.com so I can take a look.
The response you got from our support sounds odd and I'd like to look into it and see if we can't get it resolved for you.
If one of your numbers works well and the other doesn't, something seems wrong there.
Please send me info so I can take a look and see what we can do about this. I'm not 100% sure that response from support is accurate without looking into it.
Thanks!
Timothy Dick
Founder/CEO
VOIPo.com | |
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 Review by dlarkin_dc
member for 3.7 years, 130 visits, last login: 11 days ago
updated 244 days ago
- Alexandria,Fairfax,VA
- $9 per month
- (12 month contract)
- about 5 days
- "Responsive customer service, great price, great features."
- "Working on call connection issue for months.. going on years."
- "Amazing value, but unreliable."
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Update 9/21/2012
Ahhh, I'm getting so burned out on these technical issues!
Since the update to the FW I've been getting partial breakdowns every few weeks. What happens is the VOIPo servers loose the registration of my internet/phone adapter. I'm left with a dial tone and can dial out but all incoming calls go straight to VOIPo voicemail.
VOIPo have asked me to take the adapter off UPS in case dirty UPS power is causing the problem. I have plugged it into the outlet direct but the issue reccurs. My UPS logs show the power has been clean and my modem shows the ISP connection has been stable during these "events."
On their part VOIPo have been responsive to support tickets, though the responses are getting more and more terse. In response to the current issue they have changed a value in the adapter firmware that will make the adapter more tolerant of server connectivity fluctuations. Time will tell if that resolves this latest issue.
With so many good reviews of VOIPo I suspect some of these problems are ISP related, so it's not a wholely bad reflection on VOIPo... but it's just one issue after another!
Another update coming in a month, or sooner.
Update 8/9/2012
After raising another support ticket for one-sided calls (even with modem before router) VOIPo support flashed a new firmware in my phone adapter. Since then, a few weeks ago, it's been working flawlessly.
Let's hope this sticks.
Update 7/3/2012
Well , not much has changed. We're still getting one-sided calls happening. Sometimes the rate of this peaks to well over over half the calls, but usually stays lower, about 1/4th of all calls. I've also had disconnects if I'm using the mute on my phone.
Despite the perfect pricing plan that VOIPo has for my usage pattern, the service just hasn't been reliable enough to keep. I can't tell if the issue is with Cox (my ISP) or the ATA hardware, or VOIPo's service/servers but I do know VOIPo service, as responsive as it is, hasn't resolved or pin-pointed the problem.
VOIPo has fantastic plans, pricing, and features, but it just ain't reliable enough. I am shopping around now for alternatives.
Updated 1/17/12
Sorry, this is so overdue!
Been having some issues, like others in these reviews, about calls not connecting and one sided calls. This has been going on for months.
VOIPo support has been responsive to every ticket. I've been put on different VOIPo servers, had two ATA devices, ran diagnostic internet performance tests, moved devices on my LAN, setup porting/routing on my router, had call routes provisioned, traffic switched to just VOIPo servers...
But, I'm still getting call connection issues.
This may not be VOIPo's fault, there is still my Surfboard, Cox Communications ISP, and the Internet at large in the mix.
I will update again... soon.
_______________________________________________________
Had VOIPo for a year now, just renewed for another year.
Well, there's not much to say really. It works, it's reliable if your ISP, modem and router are reliable. (I'll qualify that later.)
They provide a telephone adapter, it goes after the modem/router and you plug the phone line right in, standard phone jack... and off you go.
The package I find suits me best is the 1year, it includes 60mins/month international landline calls, never any charge to any number in the US.
The fax line was additional $25/year, it works using document upload/e-mail and it works great.
Voice mail can be received in e-mail as well as accessed via the phone handset.
The online account management is great, easy to use and all the features are there. And there are tons of features there.
The support is mind-bendingly fast, informative and humane. The best I have ever, ever, experienced.
I have had infrequent trouble with my router that caused the VOIPo service to be unstable,... BUT it was 100% all in my router, not VOIPo.
Porting my old POTS number was messy because Verizon & MCI were pointing fingers at each other. Once I got them sorted out VOIPo porting was fast and easy.
If I had more then two thumbs they'd all be, "Way up!" for VOIPo.
Comments:
| | | Having Difficulties Also I'm really disappointed with the service. It has become unreliable. I experience the same trouble as everyone else. I have no complaints with tech support. They are responsive. I have followed their instructions for port forwarding but the intermittent problems still exist. Problems started to surface about 6 months ago. Some days I may only get 50% of the incoming calls, the rest of the time the callers - as well as on my end, will get dead air after picking up the phone when it rings. The other regular problem is calls routing to the failover number for no apparent reason. We can't all be crazy. It has to be their service. Prior to Voipo I was with Vonage and had maybe 3 service issues in 4 years. I am running out my 2 year pre-paid plan and if there is no improvement I will regrettably go elsewhere. | |
| | | Reviews:
 ·Cox HSI
·VOIPo
| Re: Your firewall Yep, tried all those. Different routers, port forwarding and putting the ATA after modem-before router. No difference. Plus, VOIPo have put me on different servers, updated my ATA firmware and swapped out ATAs. Still no difference.
Apart from Cox as my ISP with a SB6120 modem everything has been changed up and tried!
But tell me...
What logs are you referring to that showed no port blocking? Where was your port blocking occuring?
What is the other story about In-network calls?
TIA!
--
Cox Preferred HSI 12/5~SB6120~Grandstrem HT502~FVS318G~WAP54G
OTA (...and proud of it!)
VOIPo | |
|
maugott
join:2006-01-27
Sunnyvale, CA | port forwarding did not solve no-ring problem when outgoing no-ring became a problem, VOIPo support talked me through port forwarding for my 2wire router/modem. It took under 10 minutes. Now, a few weeks later, the problem is back. Also, dialing my VM gets me a busy signal [VM emails arrive, though].
power cycling the Voipo adapter usually makes things work, but not for long. My AT&T uverse internet connection seems solid when I browse the web.
I sent another email to support after hours today.
Ultimately, reliability is more important than saving $$.
AT&T uverse voice was overpriced but reliable | |
| | maugott
join:2006-01-27
Sunnyvale, CA | Re: port forwarding did not solve no-ring problem As usual a VOIPo technician responded promptly to my email and said "I have changed the command ports your adapter is using along with updating the server your adapter connects to in order to fix the busy signal issues. Please power cycle the adapter for these changes to take affect."
I power cycled and VM now works fine. | |
| | | | | Re: port forwarding did not solve no-ring problem That's a laugh! (and I did)
The same old routine... it gets tired after a couple of years.
Hope it sticks this time! | |
| | | | maugott
join:2006-01-27
Sunnyvale, CA | Re: port forwarding did not solve no-ring problem It's been 3 weeks since the fix and all works well. | |
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Review by Freddy12
member for 246 days, 0 visits, last login: 246 days ago
updated 246 days ago
- Westbury,Nassau,NY
- $11 per month
- (12 month contract)
- about 14 days
- "Cheap"
- "Unreliable, dropped calls everdyay, calls go directly to voice mail without ringing, caller ID erratic"
- "Unreliable at best, erratic, go elsewhere if you actually want your phone to work"
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Voipo is the worst phone service I've ever had (had Vonage, Opt voice, Verizon, etc, all better). Nothing but dropped calls, calls going direct to voice mail and not even ringing my phone, terrible customer service who just say, after waiting in hold, and getting dropped 2-3 times, "this should fix it", and it never does. Also, Caller ID does not work either. Then they don't even answer your emails! TERRIBLE, even Vonage is better, and they are pretty bad. STEER CLEAR OF VOIPO. It's cheap for a reason...it's TERRIBLE, despite having a very fast 25/5 FIOS very reliable internet connection.
Despite dozens of attempts of working with Voipo to resolve all these issues, the problems never improved, regardless of what ridiculous reasons they kept telling me (must bypass house wiring and plug base units directly into VOIPO adaptor, so you must go into utility closet to make calls...can't plug into a power strip or it will "damage" the unit?!? WHAT?!?) . Then they just ignore your emails, and you can't get through on phone for live person. Just a nightmare. Voipo is totally unreliable, and has a mind of it's own, and I constantly miss important calls from doctors, family, co-workers, etc, despite my phone being on and waiting to ring. They go right to voice mail no matter what settings we tried. Then they tell me "you must re-boot it everyday for it to work right". If you are lucky enough to actually get a call to go through, your whole conversation goes like this "can you hear me now...how about now...hello...can you hear me now?". DO NOT GET VOIPO, your cell phone is way more reliable and that's not saying much.
Comments:
| | Apparent local problem I've had VOIPo for years (and have renewed through 2014) - their service has been mostly flawless. Every time I pick up the phone it just works.
Perhaps if your adapter is sitting behind a firewall, it's a firewall configuration issue. | |
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Review by Davefred99
member for 286 days, 372 visits, last login: a few hours ago
lodged 268 days ago
- Moreno Valley,Riverside,CA
- $11 per month
- (12 month contract)
- about 1 days
- "Easy to set up,Good Price for full service Voip provider"
- "Minimal BYOD support, some problems with call quality"
- "For many this would be a good provider if you just want a plug and play setup"
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I have been using Voipo for about 9 mos and in the beginning it was trouble free or at least seemed so. After about 6 mos I started getting some choppy calls and no answer calls or the other party could not hear me. I opened a support ticket and to there credit they were very quick and eager to help. After some trouble shooting and a live call in they logged into my ATA and changed a fee things including my server and things were much better but not perfect. I have since purchased an OBI202 ATA and set them up for incoming only because I use Google Voice for all outgoing and some incoming calls and do not have anymore problems. I need to set them up as an outgoing service just to see if the problems I was having were ATA related.
I also had a fax only Cloud number but recently ported it over to Anveo mostly because its cheaper and I seldom use the fax so its not critical. I am considering moving my Voipo Number over to Anveo as well because I prefer to roll my own and use my own ATA. Its hard to fault Voipo as they do not pretend to be a BYOD provider but do have some limited support. I am a cost conscious user and try to get the best bang for the buck and it seems Voipo is moving to more of a mainstream premium provider.were as I want a more value based BYOD service.
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 Review by Gaff
member for 13.7 years, 3181 visits, last login: a few hours ago
updated 283 days ago
- North TX, US
- $6 per month
- about 4 days
- "About as simple as VOIP gets"
- "Not much right now"
- "I should have done this years ago"
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After coming to the belated realisation that I was paying AT&T too much for home phone and DSL service and had been for some time, I started shopping around for a VOIP solution which I knew from research was much cheaper to provide than traditional telephony services.
After seeing VOIPo recommended elsewhere on these forums, I started to look at them closely. $165 for two years of service (breaking down to $6.88 a month) seemed like too good of a deal to pass up and so I signed up on 8/6 and received the VOIPo ATA unit on 8/10 (a Grandstream HT702 - provided free of charge for the lifetime of my service).
Installation was as simple as connecting one end to my router, connecting the other end to my phone and plugging in the power. After a few minutes of the lights flashing I suddenly had a dialtone and was up and running.
I did have some issues with the fact that I was using a Panasonic DECT 6.0 cordless phone, which apparently has some problems correctly receiving caller ID information from the VOIPo ATA. I also had a problem whereby the ATA would not correctly hang up the line when a call came in that was answered by my answering machine but no message was left.
One email and one livechat with VOIPo support later and a new firmware upgrade for my ATA solved both of those issues in about 20 minutes.
The one last niggle was that my VOIPo-provided voicemail did not work. The tech who fixed my above problems could not fix that one and passed the ticket on to tier 2 support, who in turn passed it to tier 3 and the issue was fixed less than 90 minutes after the livechat.
So all in all, everything is now working flawlessly and I am paying about 85% less than what I would be paying AT&T for what is a superior service with features and extras all over the place, one of which is 60 minutes of free calls a month to a long list of countries, which is going to be very useful to an ex-pat Brit like myself.
The only downside is that I wish that I had done this a long time ago.
Do yourself a favour: stop giving the incumbent phone companies ridiculous amounts of money for what costs them very little to provide and get in step with today's technology. Your wallet will certainly thank you for it.
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Review by bgraham
member for 12.2 years, 3160 visits, last login: a few hours ago
updated 300 days ago
- Smithtown,Suffolk,NY
- $18 per month
- (month by month)
- about 4 days
- "Everything works just as it should. Been a customer for 2 years."
- "Nothing."
- "Great service and support. Call quality is as good as POTS."
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Just a great service. Not sure if the $18 a month is my grandfathered price and the current price is different, but for $18 a month you can't go wrong. I also call home to the UK 3 or 4 times a month and the package includes 60 free international minutes a month so I never have to pay for international calls.
The only problem I ever had was that I can't call local only 800 #'s. Who cares, I just call the non 800#.
I cannot remember the service ever going down, other than maybe once or twice in the last 2 years for an hour or so.
Update July 2012
Switched to the $189 for 2 year prepaid contract. Have about 6 months left on it and if they don't grandfather me to another 2 year prepaid contract I will still be happy to go back to the $18 a month price.
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| | Constant Problems A couple times a month for the past year I have trouble with the service. Usually, I can't make calls. I find the positive reviews here dubious. | |
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