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Review by Kill4Speed 
UPDATED: 57 days ago
member for 2.9 years, 1584 visits, last login: a few hours ago
 Ashburn,Loudoun,VA
 Contract price not specified.
 "voice quality has been excellent"
 "there are a few missing features but I'll take stable service/reliability over features any day"
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I've been beta-ingVOIPo since it was offered (1yr+)
despite the fact that it's still in beta, I've rarely experience unannounced outages
voice quality has been excellent
08/04/2008 update
VOIPo is not publicly launched yet; however, I've been very happy during the (generously long) beta that I've ordered (1yr) service for my parents (nontechies, who live out of state)
10/09/2008 update
Still impressed with the VOIPo stable service; decided to port my own home number to VOIPo as well
10/22/08 update
Outstanding Customer Support! Here are some examples:
1. I submitted a ticket regarding audio quality issue with the 1st ATA sent via VOIPo (to my out of state parents). Despite the hardship caused by the hurricane, VOIPo quickly replaced the defective equipment
2. I expressed issue with audio delay of 2-3 ms in answering incoming calls with the HT-286, VOIPo promptly resolved it by upgrading my ATA to a HT-502. Thanks for saving my ears (from the wife's complaints)
3. I submitted a ticket regarding answering machine recorded busy/reorder tone after callers hung up. The support team thanked me ,"VOIPo appreciates your dedication and involvement in advancing our service and features.", and informed me that they've forward the issue to their developers
For those that want to obtain reliable, plug and play VOIP service, I highly recommend VOIPo
I'll try to update the review as time permits
03/13/09 update
Since I've learned VOIPo 'fixed' the 30 min. session timer problem with ATAs which do not support RFC4028, I've started using my own SPA-1001 (instead of the VOIPo provided/provisioned HT-502)
AFAIK, we did not experience the infamous "lost registration" that many have experienced; Our audio quality has been excellent; my parents ,OTOH, experienced occasion audio and registration issues; BTW, they're still using the VOIPo provided/provisioned HT-502. I've asked them (my parents) to keep me informed so that I can submit problem ticket to VOIPo support team
05/16/09
I'm happy to report that VOIPo has added CallerId+Location to "Call History"
10/13/09
1. the 15th of this month marks our 1st year anniversary with VOIPo - yes, time flies while we're ...
2. I've paid for another year of service (for our residence and our parents)
3. Needless to say, I'm still happy with the service provided via VOIPo
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Review by jondavisct
Posted: 66 days ago
member for 66 days, 3 visits, last login: 16 days ago
New Britain,Hartford,CT
$13 per month (12 month contract)
"Free 2nd line. Commitment to a quality product. VoipoTim"
 "Cannot get latest line up and running reliably"
"Could be a good product. Just needs more tech support people."
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This is my 3rd Voipo line that I am installing. In addition to Voipo, I also have 3 ViaTalk lines and one Teleblend (leftover from Sunrocket crash) line.
I really want to like Voipo. I really do. However, this last line has been such a hassle. I bought this one line with the idea to get it setup at a new property and then add 2 more lines to it.
I setup the system with all the appropriate equipment and configured firewalls with DMZ etc. However, it did not work. I then ripped out all the equipment and plugged the voipo box (rt31p2) directly into the cable modem. This time I got the lights and I thought I was good to go. Alas, I can make outgoing calls but incoming callers cannot hear me. That is odd, that is the problem we see when we have a firewall incorrectly configured - But I don't have a firewall.
Then, back and forth via a trouble ticket with Voipo for 8 DAYS. Finally thinking it is working (based on 2 test calls) and then the next day, it is down again.
I am finally on the telephone with the Voipo people to get this resolved while I wait. It is too bad we have to do this but maybe we can get it up and running. I will post when we get this resolved.
The wife is even now wanting me to put in AT&T. She is not as patient as I am.
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Review by bshelly
UPDATED: 76 days ago
member for 7.8 years, 2763 visits, last login: a few hours ago
Schaumburg,Cook,IL
$11 per month (12 month contract)
 about 5 days
"Excellent, responsive technical and customer support."
"Callers can occasionally hear themselves (echo) when they call my VOIPo number."
"Exceptional value, excellent service and they keep improving and adding features every month."
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AT&T CallVantage was shutting down and I saw how active Timothy is from VOIPo here on the forums and over on their own forums. I like to see that the president of the company is interested in hearing what the customers want and is there to address any issues that may come up.
The order process was painless, however, AT&T did not seem eager to release my number for the port to VOIPo. I blame that on AT&T though.
I was originally supplied with a Grandstream TA, however, they recalled those and shipped Linksys PAP2T's which seem to work well.
I am very satisfied, but I just hope they keep their promotional pricing of $135/year when renewal time comes. They also offer a month to month option.
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 Review by motoracer
UPDATED: 76 days ago
member for 6.2 years, 1790 visits, last login: a few hours ago
Valencia,Los Angeles,CA
$10 per month (12 month contract)
about 14 days
"Cheap, good customer service, great call quality"
"None lately"
"I would recommend VOIPo to anyone."
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Update: 9/24/09 - No problems at all for the last few months. Keep up the good work guys/gals!
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Update: 5/16/09 - Phones have been a little unreliable as of late. I'll sometimes pick up my phone and get no dialtone. I've also sporadically had calls directed to my failover number. The problem usually fixes itself, but nonetheless, still having problems.
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Update: 4/15/09 - Haven't had a single problem since my ATA replacement. I have upgraded my scorecard of VOIPo accordingly. Keep up the good work Tim and team!
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Update: 4/9/09 - VOIPo has been great lately - the only complaint I have is that I'm getting an echo during phone conversations every once in awhile (it'll last about 45 seconds then go away). Outside of the echo, I haven't had any problems. Good job VOIPo.
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Update: 3/27/09 - I haven't had my phone go down once (other than when my DSL went down for a little bit // not due to VOIPo) since the PAP2T replacement. I'm upgrading VOIPo's rating in this review to reflect the better service - will do so again in the future if it is warranted.
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Update: 2/28/09 - All has been working well as of late. Hopefully the kinks have been cleared up.
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I've had many problems with VOIPo's reliability. Due to issues outside of my control, my ATA loses registration, and it won't automatically re-register itself **as it's supposed to** until I physically reboot the device forcing it to re-register. It's to a point where I randomly use my phone to call my cell just to see if it's working (not good at all). As of now, I would not recommend anyone switching to VOIPo until they get a lot of kinks worked out.
I'll add more updates down the line.
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Review by stuffonthenet
Posted: 76 days ago
(review was emailed from domain cox.net)
Ladera Ranch,Orange,CA
 Business customer
$11 per month (12 month contract)
about 5 days
"Everything I can think of."
"None. Not a bad point but I think the install instructions should be rewritten so they are more clear. They could use some work."
"Great Company...Great Customer Service!"
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I just wanted to take a moment to say how PLEASED I was with ALL THE HELP your customer service tech gave me while trying to figure out my problem over here with my new setup. I work with people every day and as you might know, it is quite rare to get GREAT CUSTOMER SERVICE.
Well, today I got not great but *OUTSTANDING* CUSTOMER SERVICE. Honestly, and we spent a good hour working things out, I could not say anything but that – IN EVERY RESPECT – the tech was OUTSTANDING.
Courteous, patient to no end, smart and *never gave up* thinking creatively about different ways to fix whatever, (I had some old equipment that created the problems) a laid back reserved voice which was nice to listen to as I was getting tired and a little frustrated – his consistently reassuring voice kept me calm and made me feel like it was OK that things were taking awhile, very responsive to my thoughts about whatever, he ‘listened to me’ even though I didn’t know a lot about what I was talking about, just an OVERALL super, *GREAT ATTITUDE* guy. WE GOT EVERYTHING WORKING PERFECT!! I REALLY feel like they CARED about making me happy.
Congrats!
I will pass on the good word wide and far,
GREAT PRODUCT – OUTSTANDING CUSTOMER SERVICE PEOPLE.
And BEST PRICE AROUND.
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 Review by ptrowski
UPDATED: 77 days ago
member for 4.7 years, 2480 visits, last login: a few hours ago
Putnam,Windham,CT
$12 per month
about 5 days
"Good price, has the cloned line feature we really like..."
"Vpanel still basic but expanding...."
"Seems to be very stable now!"
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9/24/09
MWI is now almost instant off when a message is deleted and the service overall has been for the most pasrt very stable. No real issues which is ok by me!
8/26/09
It seems that after a tough July Voipo is becoming more stable. They are adding some new features and just yesterday I am able to add people as contacts from the call records, something I have been asking for. I upped the scores to reflect that.
7/27/09
Things had been ok mostly in the Voipo world except for some echo here and there and the pesky MWI light, but it hit the fan hard this morning.
»[VOIPo] Is it down
Vpanel was down, forums were down, calls went to a fast busy tone and support was closed. I think it is time for them to expand the tech support hours.
5/29/09
Downgraded the quality a notch as calling the house has had more echo than usual. Last night calling from my cell to the house there was a delay, I could hear my conversation and then my wife would respond. It seemed ok on her side, but was unusable after a while.
5/11/09
Overall the service itself has been ok, had an issue over the weekend where the Washington DC data center wnet offline. Outgoing calls were ok but incoming went to my failover number (cell phone). I had the issue again of the voicemails not deleting via the CP, which is a bit annoying as it is A) the third time I had to open a ticket for this B) since the DTMF method is Inband to eliminate the random tones I cannot check VM via the access number or my Voipo line although I was told this is being fixed in the future.
I am not chaning my ratings for now as the service has been good but the other points need some clean up.
4/23/09
Service overall has been good. I downgraded the website (in my case meaning the control panel) as I had issues deleting voicemails via the CP. Support was fast to address the issue, but it seems like it has happened again today.
4/11/09
It seems that the majority of the issues have subsided. The wife seems to be happy. We have been on the phone more and there has not been any problems.
4/7/09
I gave up on the struggle to keep the Grandstream alive. I put the PAP2 back online and so far the lines have stayed registered so I upped the reliability and value for the money as well as the call quality as the DTMF tones so far have not come back after switching the DTMF method.
4/1/09
There was an outage affecting some customers yesterday and my wife tried dialing out 4 times and got dead air, whihc at that point I was worried that she was going to toss the phone at the TV. To quote someone here at DSLR-"when it works, it works well, but when it doesn't.."
Now when I call the house after the phone rings there is dead air, no recording, and a female voice says "goodbye".
3/31/09
Within 20 minutes of updating the review the change was made. 
3/31/09
I started using the PAP2T as they were working on a fix for the DTMF tones. Things were ok for a few days but they have come back and are getting to be too much. Support is a bit slower than usual as I put a ticket in two days ago to have my DTMF method chaged but have not had a reply yet.
3/18/09
I put the GS-502 back online as the DTMF tones being generated by the PAP2 were too much to handle. After working with support about some outbound calls sounding bad, I was told that there was a 500 ms latency on my line and that was casuing the issues, although the traceroutes from them to me and vice versa to different servers did not show that. I asked to be moved onto another server and so far so good..
So the options are use the PAP2T and have DTMF tones, change the DTMF settings and risk some IVR's not working, or use the GS-502 which may drop registration. I went with the 502 and won't complain if it does drop registration as it is the lesser of the evils.
3/12/09
Lost registration again this morning.
3/11/09
Things are still a bit rough. I had had some issue with outbound calls sounding bad on the receiving end.
»[VoIPo] Bad audio calling out, calling back seems to fix it...
Also I have started to hear DTMF tones while on call.
Online chat support has been unreachable for me the two times I have tried them recently due to the Grandstream adapter recall. I would rather see it being listed offline than having it time out after 10 minutes.
»[VoIPo] Support chat busy today?
Tickets have been submitted, and responded to fairly quickly but not like it used to be so I am down grading it a bit.
2/25/09
Got the new PAP2T adapter and the calls sound good but Voipo right now seems to be having a meltdown. Calls go to dead air or the voicemail doesn't pick up.
2/21/09
Still a bit tough. I had lost registration again with the adapter. Voipo sent out an email to people that lost registration and didn't re-register, but I did not receive it. I was supposed to receive a new adapter a few weeks ago but nothing ever arrived.
I expected more from Voipo with the long beta and all the glowing reviews from some well respected members here, but for me it has not been smooth sailing at all.
2/6/09
Tough week for Voipo. There has been a few instances of the adapters losing registration, call logs down. They have responded quickly which is nice, but my impression was the 2+ year beta was so they could handle the "explosive growth" and not have issues.
Still a good deal in my eyes, but I thing that the statue of Voipo is becoming a nit tarnished.
1/27/09-
So far the service has been decent. I keep the adapter behind my router and it seems that it will take longer to get firmware updates this way. Not too bad, but that is how I prefer to have it set up. I have had some fast busy signals after I dial a number and some dead air issues but they are not constant, maybe once or twice a week. The CP still needs some work IMHO, adding contacts or customer CID from the call logs was something that was nice with Viatalk.
Support like others have said is capable and responsive. The only thing I get a bit leary about is they never as for verification that it is actually me asking for help. No security questions, etc. But they respond quickly. They did have an issue consolidating my accounts after the number was ported which shut down my service, but it was resolved rapidly.
Starting review-I started using Voipo to put them against my current service. I put the adapter behind my router right next to the other adapter. So far the service has been good, no issues yet.
As we use it more I will keep updating the review.
Followup comments:  VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
| Rough Week Indeed This was definitely a rough well for our service due to the massive influx of customers.
While I'm sure we'll have more "bumps" along the way, I'm confident that going forward it should be back to normal, reliable service 99% of the time now that we've smoothed out some issues with the first massive influx.
Update your review in a few weeks. Things should be back to normal. | |
| |
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| Re: Rough Week Indeed said by VOIPoTim :This was definitely a rough well for our service due to the massive influx of customers. While I'm sure we'll have more "bumps" along the way, I'm confident that going forward it should be back to normal, reliable service 99% of the time now that we've smoothed out some issues with the first massive influx. Update your review in a few weeks. Things should be back to normal. Hi Tim,
You have a nice strong foundation so I know it will be smooth sailing most of the time. Thanks for your input, I appreciate it.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org | |
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Review by localt
Posted: 80 days ago
member for 4.1 years, 48 visits, last login: 16 days ago
Madison,Morris,NJ
$9 per month (12 month contract)
about 12 days
"Cheap, Nice features, Fast support"
"Reliability"
"Great choice, but expect to have some hike-ups"
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I've had VoIPo for about 9 months now. We had a rough start. When I joined I had problems making calls to Israel. There have been disconnections, dropped calls and just poor quality. The support team was very helpful in coming up with a solution and tried multiple solutions until we found the best case (which was still not perfect, but only minor annoyance from it). At March/April they had some rough times with their ISP I guess and the devices started losing connection. They had replaced all devices in May I think, and the problem went away.
Last month I've asked the support to try to fix the little annoyance on international calls (the normal ring tone was not played, so you would only start hearing after the other side picked up). After few changes on their end it was all fixed... Overall I'm happy with their services. Their support is much superior to Vonage or ViaTalk (3-4 hours waiting for a support every time I called, are you kidding?!), although they have limited support hours.
I would recommend them, but do expect some issues on the beginning... At least their staff really want to help!
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 Review by zevin
UPDATED: 87 days ago
member for 1 year, 300 visits, last login: 1 days ago
Kingsville,Kleberg,TX
$16 per month (12 month contract)
about 3 days
"Call Quality and Price - Spot On"
"None everything works great."
"Going to be BIG. Get on now, service is stable and quality is great."
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***UPDATE***
The service just keeps going and going... The service is wonderful, call quality is great, and the features just keep coming.
VOIPo keeps adding new features. New perks include 60 free minutes of international calling to selected locations, feature control by SMS, simultaneous ring, distinctive ring tones, and more.
I would also like to mention I used the service in Roatan, Honduras, and Curacao, NA with great success. I only made calls to numbers back in the US but quality was great. I was even able to send video at the same time using a X-Lite soft-phone installed on my laptop. Call quality was good at the airport in Houston, TX via the wireless internet connection. I have never had a problem when traveling with my laptop and using a soft-phone.
I totally recommend VOIPo for ease of service, quality, and price. With the 30 day money back guarantee you have nothing to loose.
***ORIGINAL POST BELOW***
I found out about VOIPo by chance, and am so happy with the service. I entered service near the end of Beta testing and before signup I was skeptical of the quality or reliability due to the company being so new. However, knowing the associations VOIPo has with a major US internet web hosting company I decided to try VOIPo. I received my adapter (Grandstream 502) in no time, had it plugged into my network, and was up and running instantly. The quality was spot on, price was right, and the calling features were included.
Being a “plain old telephone” customer switching to VOIP I have found the following:
• True “plug and play” - little to no modifications on my end
• Voice quality is GREAT with no lag or echo.
• User supported telemarketer block and the ability to white or black list incoming numbers has been a true blessing.
• Voice mail will send an email alert with the ability view and listen to messages online in vPanel
• 911 setup was a breeze
• Customer support responds within hours of submitting ticket
• vPanel web interface is smooth and clean – one stop shop for all preferences.
I have taken my adapter to friend’s houses and on vacation and had no problem plugging in. Instant joy.
I have only had two problems that required me to contact support for help.
1. I could not receive or call to a specific cell phone – support modified a few settings on the back end in less than an hour, called me to let me know it was fixed.
2. Voice mail light problem – I think that was system wide due to VOIPo switching to the new voice mail system. No problems now.
I have been so pleased with my service I added two more lines to my account, and I am going to say goodbye Ma Bell.
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Review by Brian in MD
UPDATED: 92 days ago
member for 6.5 years, 3295 visits, last login: a few hours ago
Maryland, US
$16 per month
"Reliable, excellent call quality"
"None!"
"Excellent new VOIP company with a ton of potential"
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I've been using the VOIPo beta for well over a year now, and service has been excellent. Call quality is on-par or better than most of the providers I've used, and the guys running things really seem to care about overall quality of their product. Downtime has been almost non-existent (considering it's still in beta, that's pretty good!), and the feature set is full of all the essentials. The control panel is home-grown, and functions perfectly, with changes taking effect immediately, and the interface is simple for anyone to use.
Please note that the total monthly price doesn't include fees, as those aren't known yet, but I'll update this review once they are.
Overall, even though the company hasn't gone large-scale yet, I think VOIPo has a ton of potential to become huge.
Update - 12/22/08 - Service has continued to work flawlessly. There have been no outages or significant disruptions. Everything is still great!
Update - 4/4/08 - All is good. My GrandStream device has been replaced with a PAP2T and things seem very stable. New features (including SimulRing) have been launched.
Update - 9/8/09 - All is still good. A bunch of new features, including 60 mins/mo of international calling. The service has been rock solid for me.
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Review by Warus
Posted: 101 days ago
member for 101 days, 4 visits, last login: 44 days ago
Murfreesboro,Rutherford,TN
$8 per month (12 month contract)
about 14 days
"Great Quality, it just works great"
"None so far"
"This service rocks.. I'm now a former Callvantage customer"
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When ATT announced they would be discontinuing their Callvantage service, I began my search for a replacement. I had been a customer since Callvantage began. It was a solid service after the first year, and I knew it would be hard to beat.
While lurking in the backgrounds on DSLR I noticed Fisamo & NY Tel Guy talking about VOIPO, then Fisamo announced he had switched over to VOIPO.
Knowing these guys from the past few years of reading their posts, I knew I had to check it out. Boy I'm glad I did.
I signed up and received my TA in just a coupe days. I read the installation instructions and laughed. It actually said, just plug it in and within 3-5 mins you'll be up and running..
A big company like AT&T could never manage this feat, you always had to call customer service when you got a new TA, it never worked the first time behind the router, and then you had to testify that you had not moved and your E-911 was still correct. Usually a 30-1 hrs process depending on how many times you had to re-boot the TA to get all the updates.
I said, what the heck, I know the drill.. and then plugged in the VOIPO TA behind the firewall, just to prove myself right. Imagine my surprise when 3 mins later my TA indicated that I was good to go, I was completely blown away when I actually got a dial tone!
No fuss, no muss.. it just WORKS!
Your guys are awesome, and to Fisamo & NY Tel Guy and BIG THANKS for blazing the trail.
I am a now former Callvantage.Att customer and very happy I'm here at Voipo.
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