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Have had an ATT Wireless Home Phone 2 years and was tired of the price and quirks with it. Finally decided to try an VOIP phone service. I settled on VOIPo because the price was right and the simple ordering process. The Grandstream HT 701 arrived in a few days. Hooked it up and was off and running with a temporary number while waiting on my port to complete. Think it has been about 2 weeks since port was complete. Smooth sailing so far, I find the voice quality to be outstanding and can find no downside to making the switch. The failover feature for when my power or ISP are out is great (I have already tested it). I will update later as necessary. Update: Porting out my number to Straight Talk Wireless Home Phone due to recurring issues with my VOIPo. member for 23.2 years, 4771 visits, last login: a few hours ago updated 8.7 years ago
4 July 2015 Update: Not much to add. Boring is good.  8 February 2014: Update. Another year, little more to say. The new control panel is now available to all Voipo users, but it's still not the 'default' panel when you log in from the main website. The new panel looks better, and almost all of the options/commands you'd want to change are available alphabetically, so everything's pretty easy to find. The one suggestion for improvement would be to have a "dashboard" shown when logging in to the control panel - whether or not certain features (call forward/do not disturb) are active, number of voicemail messages, etc. Otherwise, it's a very solid choice for me and my family. 25 Jan 2013: Update. So it's been over 3 years since my last review. I've spent less time on DSLR, and they must have given up on requesting review updates from me.  The only change in my 1 - 5 ratings is an increase in their website, due to the beta control panel. Call quality has always been fine, reliability has been fine (have never noticed the line being down), and I can't complain about value for money.Over the past 3 years, I have made a few fairly significant changes in how I connect to Voipo. As a grandfathered BYOD user, I do not have a provisioned adapter and have brought my own device. For a while, I operated an PiaF server at home, with Voipo as a primary trunk. Even adding a layer of Asterisk between my ATA and Voipo, the service is rock solid. After running my home PBX for a while, I started having reliability issues with the hardware running my PiaF, and I migrated to a cloud service. Still no problems. I can honestly say that I'd have to log in to my control panel to look at the ticket log to see if my last ticket was one or two+ years ago. That particular problem was unique to BYOD, too; they still worked with me to fix it, even though BYOD is not supported. Over the past 3+ years, the only complaints I've gotten from household members have been either (1) related to the issue described above [which would not have happened with a provisioned adapter], or (2) resolved on my end by tweaking my home network. Count me a happy customer! 9 November 2009: Update. I've officially been a paying customer for over a year, so I'm comfortable posting a review update with a reliability rating. While I have given them a 5, the rating does come with the caveat that I did find CallVantage to be more reliable. The difference isn't enough to justify downgrading Voipo to a 4, but CallVantage was a tough act to beat (until they decided to beat themselves into oblivion). Since CallVantage decided to shut down, I ported our primary line to Voipo, so it obviously gets a LOT more use. Updated rating categories: Website - 3 (no change), because the user portal is not intuitive enough for my liking. While I have no trouble getting what I need out of it, the user portal still lacks built-in user cues and help screens to make it more user-friendly. Ease of installation - unranked, because I'm a "grandfathered BYOD user". Call quality - 5 (no change) I've heard occasional echos, but not sufficiently bad to lower the rating. Reliability - 5 (first rating) We have had a few RARE instances of calls not ringing through properly, but IIRC, those only occurred while we had their SimulRing feature active (still beta, but that particular problem's been resolved). The other oddball problem was that a few of my calls were sent with the incorrect CallerID number. It seems that the issue has been resolved on a case-by-case solution applied to my account, because a few other customers have experienced a similar problem. These problems are not severe enough to merit lowering the reliability rating in my book. Tech Support - 5 (no change) top notch, polite, happy to help. Can't ask for better. Value for money - 5 (increase) given the reliability over the past year, tech support, etc., there's no reason to not give top marks. Fair notice - as a customer who was in from the beginning, I have an extreme discount on my pricing for as long as I have my account. 6 April 2009: Initial review. OK, so I've been a Beta user/customer since the "second" beta period opened. Overall, reliability _for me_ has been excellent--it rarely went down during the beta period, and I have only had sporadic troubles since, but I still use CallVantage as my primary line, and I don't use the Voipo line enough to give a reliability rating much weight at this time. Right now, pricing is excellent for everyone willing to pay for 1 year up front ($99/yr), and as a "Founder" I will get that price as long as I maintain the account. Since I also have been promised the ability to connect via my Asterisk system, it satisfies my 'hobbyist' interest in having an inexpensive (even though, for my use, a PAYGO provider might be even less expensive) line. In any case, below are the details of the numeric ratings I gave. ============================================= Website: 3 - vPanel is plain, I'd like more checkboxes, checkboxes/radio buttons instead of dropdowns for binary features, more prominent voicemail, better contact input system. The principal reason for the relatively low mark is the lack of documentation of "how-tos". Lists of star codes, voicemail code, setup configuration, etc., should exist in very-easily-found "For New Customers" web pages, etc. In addition, clear descriptions of how features work, what they are, etc., (ideally, quick-text help links near each feature) are lacking. The feature that causes the most confusion is the 'telemarketer block.' Ease of Installation: [unranked] I participated in the beta and continue BYOD. I know what I'm doing for configuring my account, and if there's a glitch, it's usually on my end. Therefore, it's not appropriate for me to rate this aspect of their service. Call Quality: 5 - All calls have been clear. Not much more to say there. Reliability: [Unranked] - OK, admittedly a cop out, but I don't use the line enough to give a fair assessment. If a gun were to my head and I HAD to choose a number, I'd probably give a 3/5 due to the complaints of issues (and acknowledgement of Voipo staff/owner) with the hope (and expectation) of raising it over the next month or two. Tech Support: 9 - Unfortunately, I can't really give them a 9, I'm limited to 5. They've always been extremely responsive and the responses are substantive, not vacant script-reading in nature. When I wanted outgoing CID Name (LIDB population for my line), I unfortunately had to change numbers, but tech support handled it quickly, professionally, and the right way the first time. Overall Value: 4 - Sorry, I can't give a 5 rating with reliability at a 3 (even though I haven't "officially" ranked it). If the 'wrinkles' have been ironed out, this score will definitely rise. member for 20.1 years, 3645 visits, last login: 2.6 years ago updated 8.7 years ago
--June 2015-- Service holding steady as described in October 2014 update. Occasional short duration outages on my BYOD device for which I do not have a root cause. --October 2014-- I have been with VOIPo since January 2013 when Quantumvoice terminated residential service. VOIPo was selected because they had a decent price, BYOD in the monthly fee, and the easiest technical setup. Their offer was 24 months for $149, plus $36 in fees and taxes.There is an additional yearly fee of $36 for a second virtual number. Both numbers seamlessly ported from Quantumvoice in four days. I use the VOIPo provided ATA for the hardwired kitchen phone and cordless base station, and my Linksys SPA phones for the BYOD terminals. The service on the ATA is solid, with exceptionally rare outages. The BYOD service is less stable, with occasional short outages of minutes or hours. The forums and tech support resources have been sufficient for answering questions and supporting configuration needs. I especially value the reduction in telemarketing calls provided by their Telemarketer Block and recently introduced support of the Nomorobo service. I have also used their softphone support for occasional calls from my iPhone. member for 24 years, 4499 visits, last login: a few hours ago updated 8.8 years ago
Excellent service and features. I would rate them as an A-. I have had service with VOIPo for 4 years and have recommended them to others who also like them. The only issues I have had are: About once a year, I have to reset the Voipo unit. Symptom is I get dial tone, but no inc or otg calls possible. Second minor issue is; if you have DSL, some of the older DSL modems seem to have issues, mostly with Voipo users calling other voipo users. (I have Comcast cable but my neighbor is also using Voipo and he has DSL). Tech support can reset the DSL modem issue. Best features: Caller ID, Telemarketer call block, free LD. member for 21.1 years, driveby review (so far) updated 8.8 years ago
I've only had service for 3 days, so it's too soon for a really conclusive review (my 'numbers' ratings reflect short term experience) but to date VOIPo has been absolutely great! I have previous experience with SunRocket (2+years), Teleblend (only until I found an alternative), Future-Niee (short term try out) and Net2Phone (since Sunrocker crashed)...VOIPo was first that was truely plug and play. Unpacked the RT31P2, added a DHCP reservation for it, plugged it in behind my home router...two minutes later was able to make a call! So far, I have to rate overall call quality better then my N2P lines. I'll update this review after my secondary number is ported from N2P (scheduled to happen on 9/22) and I've had some time to use the service more extensively. The Future-Nine PAYG (especially if you have an ATA) is a great value but VOIPo is a better value for my needs. Update 09/23/2009: My number was successfully ported from N2P to VOIPo as scheduled. Update 11/18/2009: No problems! Adding a second line to my VOIPo service and porting my main number. Update: 11/21/2009: Unpacked the RT31P2 for the second line...connected behind my home router...again "plug & play"...can make calls and recieve calls on the out of state virtual number. Have not yet received the porting date for my primary number. Update: 12/13/2009: My second number was ported on the scheduled date without any issues. Update: 02/20/2010: I missed the fact that my virtual number was initally setup as a temporary number..the confirmation email did state it was temporary but I missed that sentence. VOIPo dropped the number (without warning) while cleaning up temporary numbers that where still active. I have to commend and recommend the VOIPo customer service staff for the attention they paid to getting my virtual number into service correctly as a permanent number!! Thank you. VPanel still needs help screens...which is why I've still rated it a 3. Update 11/16/2012 I continue to be a happy camper with my VOIPo service. My original ATA died a week ago. Call support on Wednesday, the replacement ATA arrive on Saturday...plug and play. Update 05/08/2015 I'm still a happy camper after almost 6 years! I will be dropping one of my two lines as I have retired and no longer need the home office line. member for 19.2 years, 181 visits, last login: 8.9 years ago updated 8.9 years ago
Update 04/12/2015 Renewed for another 2 years back in December 2014 I have experienced rock solid service and customer service responds quickly when on rare occasions I do contact them. I still recommend them highly. Update 09/27/2014 Service has been rock solid. No problems at all I would recommend Voipo to anyone who has good internet provider. Update 02/19/2014 Great reliability and pricing...I recommend them highly. Update 5/30/2012 I am still with Voipo and everything is still reliable as the day I first subscribed. My internet connection is 30 meg down/3meg up. As always, your ISP needs to be reliable as your voip service. ---------------------------------------------------------------------------------- ------------------------------------------ I am new to Voipo and I am a happy customer. After using Packet 8 now 8x8 since 2005, I can already tell that Voipo is years ahead of them when it comes to support and quality of service. I will be updating this review over the next couple of weeks since I am new to Voipo. My number is scheduled to port to them on 06/09/09. I am glad to have switched so far. Update My number has been ported over to Voipo as scheduled. Service reliability continues to be excellent. ============================================================== Since my last review, I can say that Voipo has maintained the great level of service and is very reliable for me. Customer service is quick to respond via email when I had questions. I can't recommend them enough. member for 23.9 years, 8730 visits, last login: 179 days ago updated 9 years ago
I've been with this service for 5+ (?) years and it was the first VOIP service I ever used. This VOIP service has replaced 98% of my landline service. 1% of the issues are the internet itself or from my ISP doing stupid things. The other 1% of the service issues I would have to guess were from VOIPO. The SIP credentials they supply and ability to use them with a softphone comes in handy from time to time. It' seems to be a very well managed company and geared towards customer service. They typically hire pretty nice tech support people. My only grip overall is that over the years, their level 1 tech support have become more cookie cutter, follow a flow chart sort of trouble shooters, rather than the ones they used to have in the earlier days. It's almost as if they moved the level 1 people up to level 2 and hired a whole bunch of green level 1s and gave them a script but little or not VOIP/networking background. What's frustrating about this is that long time, move advanced users get treated like newbies, where in fact many of us know more about VOIP than they do. And getting them to listen or even entertain the idea that we might really have identified a defect in their service and they should present it to level 2 or 3 is very frustrating at best if not impossible. It's pretty cool that their CEO (/owner?) seems to still follow this forum and is directly accessible. The ordering process has always been spot on and straight forward. Every renewal, etc. worked 100% as expected and no issues whatsoever. Bottom line is that I have and continue to recommend this service to all sorts of people. I feel that VOIPO can accommodate those VOIP first timers with a simple experience and provide some additional configuration / flexibility for those who want to configure or experiment a bit further with VOIP, features, and softphones, etc. member for 20.5 years, 5711 visits, last login: 1 day ago updated 9.2 years ago
Update 1/24/15 Last fall I ran into the VOIPo adapter call quality degrading when streaming some shows on Netflix 8.3mbps HD data rate after recently upgrading my internet streaming player. The solution to this issue (high data rate streaming breaking phone audio quality) was to move the adapter behind the router, where I also maximized the priority for the adapters port on the router. This was suggest by VOIPo tech despite trouble shooting issue over the years VOIPo had told me the best place to install the phone adapter is immediately after the modem, before the router to eliminate router-caused issues from the VOIPo service. So, it appears... with Netflix HD and UHD streaming, the Grandstream HT-502 adapter provided by VOIPo needs to be behind the router. This brings up the tired issue of reliability versus performance. I have another ticket open currently for call waiting not working correctly. While I wouldn't have these issues with a landline, at 1/15th the cost I can't complain to much. I did drop the reliability rating one point. Update 3/23/14 I know it's been available for a while but I've just started using the newly user control panel for VOIPo. The control panel, or VPanel, in VOIPo-speak allows you to log in online and manage the features and review your account. A feature rich service like VOIPo's makes for complex account management! The revised VPanel is huge improvement, simple to find what you're looking for and with plain English description of options and features when needed. Nice one VOIPo! Otherwise... No glitches or hiccups in the service since the last review and the call quality is always great. I did contact support with one technical question (an ugly hardcore low-level puzzler) and they got back to me quick and with the correct info. These guys'n'gals are clearly knocking the ball out of the park for VOIP service. Update 10/6/2013 It's been a year? No way! Well I have no update to report. No issues. Working fine without a hitch for a year now. I'm still get great responses (timely and intelligent, techie/nerdy as needed) when I ask for a clarification on a services/features. I realize now that VOIPo have changed how I see telephone service since I dropped Verizon years ago. Despite the bumps along the way. The ratings have been upped to reflect the reliable service and solid support. Update 12/2013 Woah! Sorry, an update is so overdue! A serious tech issues came back in November 2012, sometimes incoming calls were immediately directed to voicemail. VOIPo worked with me and in late November updated the firmware. Since then there's been no instance of anything not working correctly. I've update the ratings to reflect the new reliability and the support. Update 9/21/2012 Ahhh, I'm getting so burned out on these technical issues! Since the update to the FW I've been getting partial breakdowns every few weeks. What happens is the VOIPo servers loose the registration of my internet/phone adapter. I'm left with a dial tone and can dial out but all incoming calls go straight to VOIPo voicemail. VOIPo have asked me to take the adapter off UPS in case dirty UPS power is causing the problem. I have plugged it into the outlet direct but the issue reccurs. My UPS logs show the power has been clean and my modem shows the ISP connection has been stable during these "events." On their part VOIPo have been responsive to support tickets, though the responses are getting more and more terse. In response to the current issue they have changed a value in the adapter firmware that will make the adapter more tolerant of server connectivity fluctuations. Time will tell if that resolves this latest issue. With so many good reviews of VOIPo I suspect some of these problems are ISP related, so it's not a wholely bad reflection on VOIPo... but it's just one issue after another! Another update coming in a month, or sooner. Update 8/9/2012 After raising another support ticket for one-sided calls (even with modem before router) VOIPo support flashed a new firmware in my phone adapter. Since then, a few weeks ago, it's been working flawlessly. Let's hope this sticks. Update 7/3/2012 Well , not much has changed. We're still getting one-sided calls happening. Sometimes the rate of this peaks to well over over half the calls, but usually stays lower, about 1/4th of all calls. I've also had disconnects if I'm using the mute on my phone. Despite the perfect pricing plan that VOIPo has for my usage pattern, the service just hasn't been reliable enough to keep. I can't tell if the issue is with Cox (my ISP) or the ATA hardware, or VOIPo's service/servers but I do know VOIPo service, as responsive as it is, hasn't resolved or pin-pointed the problem. VOIPo has fantastic plans, pricing, and features, but it just ain't reliable enough. I am shopping around now for alternatives. Updated 1/17/12 Sorry, this is so overdue! Been having some issues, like others in these reviews, about calls not connecting and one sided calls. This has been going on for months. VOIPo support has been responsive to every ticket. I've been put on different VOIPo servers, had two ATA devices, ran diagnostic internet performance tests, moved devices on my LAN, setup porting/routing on my router, had call routes provisioned, traffic switched to just VOIPo servers... But, I'm still getting call connection issues. This may not be VOIPo's fault, there is still my Surfboard, Cox Communications ISP, and the Internet at large in the mix. I will update again... soon. _______________________________________________________ Had VOIPo for a year now, just renewed for another year. Well, there's not much to say really. It works, it's reliable if your ISP, modem and router are reliable. (I'll qualify that later.) They provide a telephone adapter, it goes after the modem/router and you plug the phone line right in, standard phone jack... and off you go. The package I find suits me best is the 1year, it includes 60mins/month international landline calls, never any charge to any number in the US. The fax line was additional $25/year, it works using document upload/e-mail and it works great. Voice mail can be received in e-mail as well as accessed via the phone handset. The online account management is great, easy to use and all the features are there. And there are tons of features there. The support is mind-bendingly fast, informative and humane. The best I have ever, ever, experienced. I have had infrequent trouble with my router that caused the VOIPo service to be unstable,... BUT it was 100% all in my router, not VOIPo. Porting my old POTS number was messy because Verizon & MCI were pointing fingers at each other. Once I got them sorted out VOIPo porting was fast and easy. If I had more then two thumbs they'd all be, "Way up!" for VOIPo. member for 14.6 years, 251 visits, last login: 27 days ago updated 9.2 years ago
Update 01-21-2015: Still not a single issue with them absolutely rock solid, I'm no longer using my own PBX and haven't for awhile.just their Linksys PAP2 ATA. And their Fax to e-mail (and vice versa) works great as well. Update 04-07-12: Been with them now for well over 2 years and not a single problem with them, very cheap pricing when you go for the 2yr deals they do all the time, still using my own PBX as a BYOD and zero issues. Reliable Allows BYOD/PBX Virtual Numbers Numbers available in areas others don't have. No trouble out of them for over a year member for 21.3 years, 9126 visits, last login: a few hours ago updated 9.2 years ago
My contract was coming up for renewal with ViaTalk, and I saw that VoIPo had just launched and had a great introductory rate. I read a lot of reviews from the beta testers, a lot of whom I'd rec'd trusted information from in the past, way back in the SunRocket days. With all of the unknowns with ViaTalk's new taxes associated with the renewal ($199 is really $348, etc...), I thought it was a great time to give VoIPo a try. I'm really glad I did. I signed up and decided to port my number too. When I rec'd my adapter, I plugged it in, and I was able to make calls. I did have some issues with inbound calls, which VoIPo resolved with a ticket very quickly. In fact, I've had a few tickets opened, and all were dealt with and fixed within usually one hour of submitting my ticket! My port took about one week, and I'm all VoIPo now I would highly recommend VoIPo if you are looking for a new VoIP service. The call quality is excellent. The service from tech support is truly outstanding. member for 18.1 years, 902 visits, last login: 4.2 years ago updated 9.2 years ago
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