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Review by scott2020 
UPDATED: 104 days ago
member for 1.3 years, 316 visits, last login: a few hours ago
 El Dorado Springs,Cedar,MO
 $15 per month
 about 5 days
 "Great customer service, great call quality, easy"
 "Web control panel a little confusing"
 "Recent growing pains and attacks but still great service"
| Web-site:
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(ratings match consensus)
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UPDATE 8/20/09
A few short term outages here and there, but nothing major that wasn't fixed very quickly. Customer service is extremely fast to respond and have been helpful. The Linksys adapters they have converted to have solved many issues. They are now working on additional features to make the service even better now that some of the growing pains have been resolved. They also switched data center co-location providers which has helped their service reliability. VOIPo should be on the top of your list of providers to evaluate!
============
Recent growing pains, firmware updates, and mishaps have started to give VOIPo a bad rap. I would encourage people to give them a try. There will always be a small percentage of customer base that do nothing but complain, just like with everything else in the world. The simple fact is you must try for yourself and see how it works in your environment. If it doesn't work, they will happily refund your money and you can move on. I had problems with the Grandstream adapter but no problems with the Linksys PAP2. They also now allow some BYOD on a limited basis. They continue to have great support, call quality, and great features. They also changed to another datacenter provider which will help reliability greatly. Don't hesitate to give VOIPo a try.
I have been with VOIPo for 3 months now, and I must say it just works. I am a VOIP hobbyist admittedly, and I like to tinker with BYOD providers like most on this forum, so I was reluctant to try them after I found VOIPo was gearing toward plug and play customers. However, I signed up and received the Grandstream ATA, plugged it in, and it just worked. CNAM works so I can see the name of people calling me, voicemail works, all of my calling features work. There are a few minor bugs to squash as with any beta system, but the staff at VOIPo really are responsive to any problems. Voice quality has been excellent both inbound and outbound. Other providers I have tried almost always have some delay, echo, and other strangeness at some point but I have not had this with VOIPo. The web control panel is excellent, with many options for setting up call controls, voicemail options, custom caller ID for incoming calls, and many others. It really has been great (especially for my wife!) to have a great provider with a service that just works. I ported my main number to VOIPo which took just under 3 weeks. Best of luck to them, and I highly recommend.
Followup comments: | Forums » comments on review of VOIPo |
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 Review by KayakinMike
UPDATED: 110 days ago
member for 3.7 years, 834 visits, last login: 49 days ago
Alameda,Alameda,CA
$13 per month (12 month contract)
about 7 days
"Sound quality is excellent, installation was easy, no problems at all"
"None so far"
"Excellent service, great price"
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My contract was coming up for renewal with ViaTalk, and I saw that VoIPo had just launched and had a great introductory rate. I read a lot of reviews from the beta testers, a lot of whom I'd rec'd trusted information from in the past, way back in the SunRocket days. With all of the unknowns with ViaTalk's new taxes associated with the renewal ($199 is really $348, etc...), I thought it was a great time to give VoIPo a try. I'm really glad I did. I signed up and decided to port my number too. When I rec'd my adapter, I plugged it in, and I was able to make calls. I did have some issues with inbound calls, which VoIPo resolved with a ticket very quickly. In fact, I've had a few tickets opened, and all were dealt with and fixed within usually one hour of submitting my ticket! My port took about one week, and I'm all VoIPo now
I would highly recommend VoIPo if you are looking for a new VoIP service. The call quality is excellent. The service from tech support is truly outstanding.
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 Review by CuriousGuy
UPDATED: 111 days ago
member for 7.5 years, 1522 visits, last login: a few hours ago
Rego Park,Queens,NY
$11 per month (12 month contract)
about 17 days
"Support is great, service reliable, sounds fine"
"In my experience, I have nothing to criticize"
"I have no hesitation in recommending VOIPo highly!"
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I gave a lot of consideration to VOIP before actually signing up. I studied the reviews and I was really impressed with the kind of user feedback VOIPo was getting. I wasn't even aware of the company until a few months ago. When I contacted them, I found them easy to deal with and, in no time, they were porting my number. The reason it took 17 days from order to success was just an unfortunate incident involving the Post Office. The USPS acknowledged notification from VOIPo of a package to be shipped to me. It was my PAP2T adapter and, for unknown reasons, it never arrived. Consequently, days were lost while I waited for the adapter to arrive. When I contacted VOIPo, they sent me another adapter overnight via Express Mail. I contributed to the delay myself, by purchasing a Linksys router at Radio Shack that was not the latest and, apparently had outdated firmware. VOIPo even sent me another adapter overnight!! However, I replaced the router with a current model, WRT54G2, and than all was well.
Everyone I dealt with was friendly and motivated to get the service working. Since them, everything has been more than fine and I feel I made an intelligent choice!
8/13/09: After a few bumps in early July, everything has returned to VOIPo's usual high standard of reliability!
Followup comments: | Forums » comments on review of VOIPo |
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Review by bird95134
UPDATED: 125 days ago
member for 1.8 years, 41 visits, last login: 125 days ago
Henderson,Clark,NV
$16 per month (12 month contract)
about 14 days
"Great support, communications from VoIPo, call quality"
"Some reliability issues in service, failover works perfect though"
"Great price, Great service when needed. Problems, when encountered, resolved FAST"
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UPDATE: 7/29/2009.
Service continues to be excellent. Issues seen during late 2008/early 2009 are history. If you plan to use Tomato or DD-WRT, expect to have to modify some settings to handle a router reboot. I run Tomato and found I had to make modifications to UDP packet timeouts, with the excellent help from the VoipO support team (and help from Wireshark).
Clearly the best service/value combination I have found. Couple things people need to understand. If you need to fax -- get a POTS line from your local, traditional provider for 'basic lifeline services', add a dial-around plan for LD calls. Don't even think you can get by with faxing on Voice over IP service -- if you can, consider yourself lucky. If you can't, and you complain, you are simply a fool. Lastly, make sure you have a clean network at home. I recommended VoipO service to a few people and a couple of them had problems. I personally looked into their problems and found they had packet loss on their local network because of bad cables. Garbage in gets Garbage out.
Original Post:
Very good service for the price level paid. Genuine concern for their customers. Excellent communication by management to customers. Problems are resolved fast when encountered. Excellent call quality.
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Review by adrman
UPDATED: 126 days ago
member for 2.2 years, 767 visits, last login: a few hours ago
New York,New York,NY
$19 per month (12 month contract)
about 4 days
"Excellent call quality, outstanding customer support"
"none"
"I highly recommend voipo"
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I was (and still will be for a couple of months) a Viatalk customer. I had pretty good service with them, but was looking for better. After reading glowing reviews of Voipo from beta testers here, at the beginning of Dec. 08 I decided to give them a try. The special price of $99 for the first year didn't hurt either. I placed my order on I believe a Saturday and my Grandstream HT502 adapter arrived on a Wednesday. Setup was very simple. I did run into a problem or two initially when logging into the vpanel, but a ticket was answered almost instantly cleared things up. Call quality was noticeably superior to Viatalk and everything worked as advertised. After about a week of use, I decided to port my main number from Viatalk. The port went through in around 10 days. When it did, there were some problems as it seemed my ported number somehow wasn't initially associated with my account. A few minutes on the phone with support took care of all issues. That's the way it's stayed since. Most importantly, my wife is extremely happy with the service. That wasn't always the case with previous providers.
Update 07/29/09: The service is still excellent. There have been a couple of small hiccups, but support has taken care of them in a very timely fashion each time.
Followup comments: | Forums » comments on review of VOIPo |
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Review by jlyskowinski
UPDATED: 134 days ago
member for 134 days, 2 visits, last login: 88 days ago
Lanesville,Harrison,IN
$18 per month (12 month contract)
"Nothing"
"I don't know where to begin"
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Back around mid June 2009, I ordered the VOIPo phone service from VOIPo (www.voipo.com) and a few days later received the adapter, I set everything up, however, I do not own a router and was not aware that I would need one, this is not listed anywhere that is visible to a potential customer on the site unless you visit their knowledge base, but who really ever does that???? Anyway, the adapter that I had worked fine, was able to make calls, etc, however, it was like using dialup, I could use the computer, but not the phone and vice versa. After speaking to the sales department, they told me that I was out of luck and I would have to send the device back, because in order for it work correctly I would need a router. Then I called and spoke to a new employee, I believe his name was Daniel, not sure though. He told me that Voipo was in the process of ordering new devices that were a combo adapter/router and it would take at least three weeks before they were received. They told me that they would have to test them before sending them out to make sure that they worked with their systems. I also spoke to their support team via online chat about this as well. So the wait begins.....
I received the new adapter/router on Friday July 17th, 2009. I hooked everything up, however, Voipo had not registered the device on their end, so I gave them the benefit of the doubt and went through the process of registering everything, porting, provisioning, etc (whatever all of that means exactly). After much doing of this over several days, I still could not receive incoming calls, I could only make outbound calls. After much going over and over with this several times on 7/17 and Monday 7/20. The issue was still not resolved. After spending most of Monday 7/17 going over the motions again of my device continuing stating that it was not registered with VOIPo servers, off and on throughout the day, I became fed up and threatened to cancel the service by 6pm EST Monday July 20th if the service was not fully functioning. The staff I guess doesn't believe in customer retention or has never heard of it, as they kept encouraging me to cancel the service, WHAT COMPANY WANTS TO LOSE A PAYING CUSTOMER WHEN WE ARE THEIR PAYCHECK??????? Anyway, after support rep Justin said that he would help me he proceeded to do so and then when I had to reboot the device my internet, naturally was shut off for a few minutes, I went back online and then my computer locked up so I rebooted, once I was back online Justin asked for a new password to "look at my computer" using www.teamviewer.com. (this is a service for tech support to see what is happening with their product on your modem or computer). Anyway, I had already submitted a new password to him but he didn't see it, so I reset it up again, submitted the password to him via a support ticket as I had been doing this since Friday afternoon and he NEVER logged back in to teamviewer it was like he disappeared or went home for the night. A couple of other reps did this to me on Friday evening as we were trying to get the service established and working, since 6pm is their time to leave they left without making sure that everything was working properly, so basically I was left holding the bag until later that night when one of the reps or whoever it was assisted me after hours and couldn't find the user id and password to access my broadband modem. I was told that it would be escalated to a Tier II tech and taken care of first thing Monday morning and it was not, still at 8:00pm Monday evening July 20th the device was offline again and still not working. I decided to cancel as the rep had "left the building" once again. I have worked in customer service, sales and marketing since 1989 and I am almost 40 years old, you DO NOT treat a customer like this, it is very unethical and just not right period. You communicate with the customer and work with them not disappear on them twice in 72 hours.
Also, I was owed a refund as my billing account had been suspended, due to the new adapter arriving and the $18 initially paid when the account was purchased was to be applied to the July payment, however, the account was being paid via Paypal subscription and July's payment was taken out on Wednesday 7/15. The June payment was going to be applied for the July payment when I received the new device and the payment taken out on July 15 was NOT to be taken out, I was to start paying again on the account on 8/15. I called to let them know and also submitted a support ticket, never received a refund even though I was told several times by the sup5port staff that I would receive one. Once I canceled the service I wanted my refund as I had still not received it and was told by the owner Timothy Dick, that I could not receive a refund based on the cancellation terms, there were numerous tickets issued on the refund, but apparently he did not read all of the tickets and refused. Finally after much going back and forth a few times via support tickets he issued the refund making an "exception" because his employees told me wrong, which is not true, they suspended the billing account because I needed the router/adapter and had to wait on it to arrive in three weeks or so.
DO NOT do business with this company, as I have a feeling they were the ones taking the device off of the servers intentionally and then making excuses as it was my Verizon broadband and the Linksy's adapter, which to me is just a lame excuse. Also, any company that has employees that choose to leave because it is "time to go on a Friday evening-party time) or they just feel they can leave and ignore a paying customer who is their paycheck is not going to get ANY business from me period!
Followup comments:  VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
4 edits | Cancellation TOS. Jeri,
It's nice to hear from you again.
Per our TOS, users must return our device in order to receive a refund.
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Cancellations
All cancellations must be made online at www.voipo.com/cancel
For more information regarding cancellation procedure, please email support@voipo.com.
Before a cancellation can be processed, users must return the provided VOIPo phone adapter. If a user wishes to cancel without returning the VOIPo phone adapter, they may purchase the adapter for $49.95.
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Per our discussion, I did make an exception and issued it early since I saw that a new employee had told you your billing account would be "suspended" last month which is not the case. That was definitely misinformed provided by us. Our system does not even have the ability to "suspend" billing for an account or place them on hold. We sometimes do issue service credits, but there is no such thing as putting an account "on hold" so the employee that told you this was misinformed. Again, given that misinformation, I did make an exception and issued a refund prior to the device being returned. Our cancellation policy is spelled out in the terms of service.
We are sorry that we could not get things working well for you, but sometimes there are some modem/router combos that just do not work well with our service. In this case, your modem/router combination was simply not letting calls through to our device.
We wish you the best of luck with a future provider and a great week. | |
| | jlyskowinski
join:2009-07-20
 ·VOIPo
1 edit | Re: Cancellation TOS. Tim,
It is funny that you post this information from the exact email that you just sent to me a few hours ago as if I have never read that before and you want anyone who reads this to think that you are doing me a favor and trying to make yourself look good, GOT NEWS FOR YA! You don't look good and by the looks of your picture (VOIPO website forum) I guess you are just another twenty something who thinks they know EVERYTHING about life and all that comes with it.
Cannot think of anything else to post? Too bad and you call yourself a CEO! | |
| | 
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | What is the modem, router combo? That would be good information to post as a "stay awy from this combo" bit of information. | |
| | | jlyskowinski
join:2009-07-20
·VOIPo
1 edit | Re: Cancellation TOS. It is basically a Linksys adapter with a built-in router, to use if you do not have a router for VOIP services. These were new that VOIPO had just ordered around mid June, I truly do not believe they did any quality testing on them at all. To send something like that out to a customer is just wrong, the QA/QC is terrible if you ask me. | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Cancellation TOS. No, I meant what modem and router were you using before signing up with Voipo? | |
| | | | | dcm
join:2008-09-12
Pennsylvania
1 edit | Re: Cancellation TOS. said by ptrowski :No, I meant what modem and router were you using before signing up with Voipo? Not sure about the modem, but in the first sentence, he states that he does not own a router. It appears that VOIPo shipped him an ATA with a built in router (after initially shipping him a PAP2T). | |
| | | | | | | | | | | | jlyskowinski
join:2009-07-20
·VOIPo
| said by dcm :said by ptrowski :No, I meant what modem and router were you using before signing up with Voipo? Not sure about the modem, but in the first sentence, he states that he does not own a router. It appears that VOIPo shipped him an ATA with a built in router (after initially shipping him a PAP2T). It appears that VOIPo shipped him an ATA with a built in router (after initially shipping him a PAP2T).
Jeri is a SHE not a HE. Just wanted to clear that up! | |
| | | jlyskowinski
join:2009-07-20 | Re: Pathetic review. This is a TRUE STATEMENT WORD FOR WORD and if you don't believe then that is YOUR problem and own arrogance | |
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 Review by dbmaven
Posted: 137 days ago
member for 10.1 years, 5415 visits, last login: a few hours ago
Highland Mills,Orange,NY
$13 per month (12 month contract)
about 7 days
"Price/reliabilitiy/call quality"
"Some hiccups over the 1st 3 months, since resolved"
"I'll renew"
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Decided to replace a 2nd POTS line, used for some business calls and the occasional fax, due to significant price differential versus VoIP providers.
Have a MagicJack, and while it works OK, doesn't provide the kind of service that I require for this 2nd line being that a computer needs to be on and running 24 x 7, so I went looking for an ATA device based VoIP solution. I don't have the time or inclination to mess with 'Bring your own Device' (BYOD) services, so I wanted one that would be plug and play.
VOIPo, although new and just coming out of an extended beta period, fit the bill, had good ratings by the testing team which frequents the VOIP TECH CHAT forum, and a very good price.
Setup was truly plug and play once the ATA arrived (Grandstream HT502). And it worked well.
As has been well documented in the forums, they had a series of problems with the HT502 during January/February 2009. They ended up replacing the 502 with Linksys PAP-2T devices. That led to a separate set of issues - not VOIPo's problem - that can be reviewed in my post here: »[VoIPo] If you have a Linksys router...
Since that time, I've had zero problems, 100% reliability and could not be happier with the service.
You can get better 'value for the money' if you're a tweaker/geek and do BYOD with another service provider, which is why I rated that attribute a "4". If you're a plug-and-play/I just want it to work type person, it's really a "5" at this time.
Followup comments: | Forums » comments on review of VOIPo |
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 Review by NOVA_Guy
Posted: 141 days ago
member for 7.7 years, 714 visits, last login: a few hours ago
Purcellville,Loudoun,VA
$17 per month (12 month contract)
about 5 days
"Cheap, unlimited use line that's reliable. And good call filtering options too."
"None, really."
"Good customer service, decent call quality, and reliable. I'm happy."
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Late last year (about the time VOIPO was ending the closed beta) I was looking to ditch Verizon's $65/month land line with unlimited long distance bill. VOIPO fit the bill. Signing up on their web site was quick and easy-- and they had an adapter out to me in the mail the next day. 2-3 days later the adapter had arrived-- it took 15 minutes or so to get things set up on my home network the way I wanted them, and I was up and running... about as simple as it could possibly be.
Since I wanted to keep my existing phone number, I had to go through Verizon's porting process. VOIPO helped immensely with this as well-- they emailed a few documents to me which I printed out, signed, and faxed back to them. They took care of the rest on their end, and even provided me with a temporary phone number to use while I was waiting for the port process to finalize.
Overall, I am satisfied with the performance of my VoIP line from VOIPO, and at this point plan to pay for service with them for another year when my current year expires. I'm happy with the phone line features, and am very satisfied with the price.
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Review by choadchimmie
UPDATED: 156 days ago
member for 8.5 years, 113 visits, last login: 16 days ago
Sharpsburg,Coweta,GA
$11 per month (12 month contract)
about 10 days
"Price, Support, Reliability"
"Price is promotional"
"Good Choice"
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I ordered the one year package from voipo on May 26th, 2009. I had been a packet8 customer for roughly 6 years and had enjoyed fairly reliable service during that time. Having used voipo for the last 6 weeks or so I have to say that voipo seems like what I've been looking for. The value is great and though it's promotional pricing I hope that it will remain competitive even after I renew, if not there are always alternatives. So far no technical issues and the few questions I did have about my account have been answered very promptly, a nice change from my previous provider. So far the decision to use Voipo has been a win.
Followup comments: ripper7
join:2002-12-22
Marietta, GA | port number Did you port your number over from the other VOIP provider, was there any problems? | |
| | choadchimmie
join:2001-05-02
Sharpsburg, GA | Re: port number I didn't want to port my number. I had moved so the number I had was no longer local. | |
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Review by bmize13
UPDATED: 156 days ago
member for 3.6 years, 963 visits, last login: 21 days ago
Dallas,Paulding,GA
$8 per month (12 month contract)
about 3 days
"Price, speed to delivery, audio quality"
"vPanel, lack of documentation"
"Still testing, but noticing issues..."
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(ratings below consensus)
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*****************************************************************************************************
UPDATE 29 JUN 2009: At my last update, I noted various issues involving choppiness, dead air, etc... VOIPo quickly responded with some suggestions on how to improve the service. I must say that, since following the directions in their email, as well as adding one or two steps based on information gleaned here on the boards, my VOIPo is performing wonderfully. All calls seem to ring through normally, and the audio has been terrific.
Bottom line on this piece: Take a look at QoS and Port Forwarding.
So far, so good...
*****************************************************************************************************
UPDATE 23 JUN: I've been running on Voipo for about two months now. While I'm quite satisfied with the tech support from a response standpoint, I am very disappointed in the service. I had grand hopes that this would be "the" service that I have been looking for the past few years. So far, no.
A few issues I've noticed: Several times, I call home. Phone never rings (for me... it does ring at home), and nothing but dead air. I hang up. Wife calls back, wanting to know why I hung up on her. "I could hear you moving around and mumbling..." Same thing has happened when I answer the phone at home. Just dead air. The caller can hear me, but I can't hear them.
Next issue: LOTS of echos. LOTS of echos. It gets quite annoying, to be honest.
Next issue: Key tones... but no keys are pressed. If I talk to my wife for 10 minutes, I'll hear the "BEEEP" of a key being pressed about 15 times. VERY annoying over a 15 minute call.
As has already been stated, the documentation *really* sucks.
I'll be attempting to follow up with tech support on these issues, as I am quite satisfied with their quality and speed of response. I still have high hopes for Voipo, if for no other reason than they *seem* to want to be a better phone service. Hopefully, time will bear that to be true.
*****************************************************************************************************
Update 16 MAY 2009: I've been running on VOIPo for about a week now. Am finding the service to have pros and cons, as one would expect. Choppy voice quality on lots of calls... I have found some relief from the broken audio by adjusting the QOS settings within my Linksys WRT54G router running Tomato. To reiterate, the choppiness has not totally disappeared, but it has improved somewhat since making adjustments on my end.
The vPanel is still clunky, I find. I'm not sure how much of it really is clunkiness, and how much is my acclimation to a different company and the way their site runs. I'm sure that lends itself to the discussion in some capacity, yet the site still could use some major improvements. Example: Upon entering a contact, I feel it should be possible to continue entering contacts without having to go back to the beginning, click Contacts, and start anew. Perhaps this is by design, but I feel it more of an oversight, really.
The price is still holding me. I have been discussing with my wife, and we're mixed on our feelings just yet. On the one hand, we've grown to appreciate the existing company we have... except for the price increase we'll see should we renew with them. On the other hand, we would like to help another company succeed while getting a good price on a decent service. We've still got two more weeks to make our mind up... I'll continue updating this review as I move along.
*****************************************************************************************************
I'm still in the early testing stages, but am concerned that vPanel access seems limited. I've attempted multiple times to access my account since the adapter arrived, but have been unable to do so. Prior to the adapter's arrival, I did log in and was able to get a general feel for the site. I found it a bit clunky, though navigable.
Service for day one has been decent. Made a few calls. Everything went through and the sound was excellent. I'm quite happy so far with that, though I do want to hear it work for a week or two before extolling their virtues.
Maybe it's just me, but the vPanel thing does bother me in an inexplicable way... Seems that should be the easy thing to keep running, as it's not in my house but on their servers. Sure hope it's not indicative of spotty service.
Will update again in a week or so.
Followup comments: VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
| Port Forwarding We replied to this in your ticket, but these issues are tyically fixed 99% of the time by enabling port forwarding on your router. May newer routes to try to handle everything and do not properly allow the audio connections through.
--
A few issues I've noticed: Several times, I call home. Phone never rings (for me... it does ring at home), and nothing but dead air. I hang up. Wife calls back, wanting to know why I hung up on her. "I could hear you moving around and mumbling..." Same thing has happened when I answer the phone at home. Just dead air. The caller can hear me, but I can't hear them.
--
If you need assistance wit port forwarding, just update your ticket and support can help you with it. | |
| | bmize13
join:2006-04-17
Dallas, GA
1 edit | Re: Port Forwarding Thanks, Tim... I'll be trying that tonight. When it works, I'll be certain to update accordingly. | |
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Pathetic review.