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Review by format 
UPDATED: 164 days ago
member for 8.9 years, 256 visits, last login: 22 days ago
 Tulsa,Tulsa,OK
 $8 per month
 about 1 days
 "Value for the money, easy to connect, and really cool features."
 "None at all for awile now."
 "I really like VOIPo. Customer service is great! Beats the heck out of AT&T."
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I have had VOIPo since December 2008. I am very happy with the service! I had it up and running the day after I placed my order by using a free software phone (X-Lite) and the information VOIPo provided me with. My Analog telephone adapter arrived in about 5 days (they ship USPS).
Compared to the AT&T pots line I had before I have a lot more features at a fraction of the price. There is no real difference in audio quality between the pots line and the VOIPo line. VOIPo offers a huge selection of features and has many more that are either planned or already being experimented with. Current released features include all the basics plus things like call routing, a cloned second line (it is like having two lines but they both have the same number), you can set it to fail over to another number in the event your ATA is not working or you have some kind of network problem, custom caller id, do not disturb and many others.
Current features that are in beta or alpha status that are being worked on include VOIPo connect (lets someone dial into a local number and call anyone on the VOIPo network free or you can login your account and make calls out and they will look like you called from home), API control (build your own applications to control some of the offered features like call forwarding and failover), simul ring (currently works and lets you have your VOIPo line ring and another number of your choice like your cell phone ring at the same time and I think they have plans to allow more than one number), and sms text message controls that allow you to control some of your settings from your cell phone. Who knows what they have planned next. They are always looking for new and exciting ideas.
I have not listed all of the available features just the ones I thought would be key in a review. Vist their website for a large list of features. »www.voipo.com/features.shtml
Their support and staff are polite and quick to respond and I have even received a support response from the CEO at 1 AM CST on the weekend. Tim (the CEO) is dedicated to making VOIPo the best. You will not find another company with customer service like this.
As others have stated their control panel is very simple but it is very easy to use. From reading threw their forums it appears they do not rush to just get something out. They take the time to make sure they do it right.
My current setup is the provided Linksys PAPT2 ATA attached to my WRT54GS V6 router running DDWRT firmware.
I would recommend VOIPo to anyone who wants more for their money or to safe some money. They offer a "30 Day Guarantee" so give them a try.
Their current pricing looks like this.
Monthly Special: $15
Annual Special: $99
Phone Adapter Lease: FREE
Phone Adapter Shipping: FREE
Cancellation Fee: FREE
FREE ACTIVATION (for a limited time I am sure)
Quote "All accounts are subject to a $29.95 activation fee (that is currently being waived) and a Regulatory Recovery Fee which covers USF contributions, E911 service and various taxes that VOIPo is require to remit on your behalf. This fee is $3/Mo for monthly accounts or $36/Yr for annual accounts." They have plans in the works to start charging the R&R fee based on the area you live in due to different tax setups in different locations across the country. Current customers and anyone who signs up before the change will be locked in at the flat rate fee (which could save you money).
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 Review by ropeguru
UPDATED: 169 days ago
member for 8.8 years, 3730 visits, last login: a few hours ago
Hollywood,Broward,FL
$9 per month (12 month contract)
"Easy setup, great service, great tech support"
"None so far"
"Excellent company"
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Signed up for VoIPo and during the sign-up I requested my number to be ported. I picked the yearly plan for the low price and great service I see here on DSLR. Forwarded my CallCentric account over via SIP URL and audio was great with only the occasional voice breakup. But given the setup I was not worried. Port went through on 6/11/09 and everything has been great so far.
Did see issues in the call history where randomly the last digit of the "From" number was dropped. Submitted a ticket and within a few hours had a response back that it was a slight web front end glitch and was now fixed.
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Review by (hidden by request)
Posted: 170 days ago
(review was emailed from domain earthlink.net)
Boerne,Kendall,TX
$18 per month (month by month)
about 4 days
"Excellent Call Quality, Customer/Tech Service, Price, Features!"
"None to date!"
"I made the RIGHT Choice with VOIPo!"
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My review after a little over 30 days with VOIPo:
I was looking for a new Voip provider after CallVantage sent out a notice saying they were pulling the plug. I did my research and made the decision to go with VOIPo after much consideration. It took alot of reading.
I put my order in on 5/4/2009 and received my adapter on 5/7/2009. The adapter was an easy install; I just plugged it in and made a test call. No problems. Call quality was what I expected. Excellent!
I put in my port request on 5/4/2009 and to no fault of VOIPo; that took a little longer than I had hoped. CallVantage came back with address mismatch issues; but, their was no mismatch. I am not sure what happened here; but, the port was finally complete on 6/8/2009. During the porting period, I talked with several VOIPo support team members by both phone and email. They were always courteous and and extremely prompt in answering questions during the transition.
I have been nothing but extremely pleased during my initial VOIPo days. Quality has been comparable if not better than CV and I am enjoying my new service.
I certainly made the RIGHT Choice with VOIPo as my new provider.
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Review by rjbasye
UPDATED: 172 days ago
member for 9.5 years, 4381 visits, last login: a few hours ago
Dry Ridge,Grant,KY
$18 per month (12 month contract)
about 5 days
"Great Voice Quality Fast Email Support"
"None"
"Voipo is great"
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I am new to Voipo and I am a happy customer. After using Packet 8 now 8x8 since 2005, I can already tell that Voipo is years ahead of them when it comes to support and quality of service. I will be updating this review over the next couple of weeks since I am new to Voipo. My number is scheduled to port to them on 06/09/09. I am glad to have switched so far.
Update
My number has been ported over to Voipo as scheduled. Service reliability continues to be excellent.
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 Review by Bit
UPDATED: 179 days ago
member for 282 days, 213 visits, last login: 153 days ago
Laguna Hills,Orange,CA
$11 per month (12 month contract)
about 7 days
"Cheap, works"
"Junk fees"
"So far so good"
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UPDATE - 6/3/09 Reliability (5): It has been 3 months of trouble free use so far so it was time to add a reliability rating. I'm very pleased with the service so far, especially considering how much Vonage and ViaTalk sucked and they were way more money. Hopefully things will stay this way as ViaTalk started out well for me and then went into the crapper.
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I primarily use my cell phone for phone service but don't like giving out my cell numbers to businesses as I don't want to risk an onslaught of telemarketing. Thus I just needed a dirt cheap home phone deal. VOIPo looked to be one of the cheapest so given their 30 day guarantee I signed up.
The website is just average. I've seen portals for Vonage, Viatalk and some others and they seem to have more features and are more polished. That said it does offer some basic features like forwarding, logs etc...everything I need to keep tabs on my service.
I didn't port a number so I just placed the order online. That went without a hitch and about a week or so later I received my Linksys ATA. Plugged in the ATA and no problem running it behind a wireless bridge (2x AEBS WDS) and NAT with Cox cable. Works like a champ.
Call quality seems fine in that no one has complained. There is no echoing, hissing, popping or apparent delays. I haven't had POTS in years and honestly don't remember how it sounded for comparison. However it would compare, this VoIP service is certainly more than tolerable.
Reliability; I've only had the service about a month and so far I haven't seen any outages. Every time I've used it my calls go through and all the incoming calls come in (according to logs online compared to the Caller ID on my phone). As it's only been a month I haven't picked a number rating yet especially considering that I've seen so many other VOIPO customers reporting reliability problems. After 6 months or so I'll give them a rating.
I haven't rated tech support because I haven't used them (yet).
Value is great. I bought the $99+$36 junk fee plan for an average of about $11.25/mo. That's pretty good for an unlimited calling US plan that includes typical VOIP features like voicemail, call waiting/forwarding, tele-marketer blocking, DnD etc. There was a $30 activation fee, but the ATA rental/lease was included and there was no charge for the shipping. Comparable plans from VOIP competitors were typically twice to three times what I'm paying. If the service works well I'll be very, very pleased especially considering a similar deal with POTS would probably be $60/mo.
So far so good.
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Review by ArnoldZiffel2
UPDATED: 180 days ago
member for 4.1 years, 2 visits, last login: 180 days ago
Raleigh,Wake,NC
$11 per month (12 month contract)
about 3 days
"Great price, responsive support personnel, worked out of the box"
"slight echo during some calls"
"Good so far..."
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Order May 28, Received Linksys Pap2 adapter 2 days later (Saturday). Installed it without a hitch on Monday (5/30).
Got good responses to my questions for support via email and through website trouble tickets.
My port from At&t callvantage is ongoing, so it took some arranging and the use of one of Voipo's virtual numbers to forward Callvantage to the Voipo virtual number. This setup should work until the port's complete. I have already received email confirmation that Voipo's submitted all the paperwork to Callvantage.
I'll update this in a few days.
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Review by gtx260
UPDATED: 185 days ago
member for 220 days, 2 visits, last login: 185 days ago
Miami,Miami-Dade,FL
$16 per month
about 14 days
"Excellent Customer Service"
"Unreliable Service, Horrible Call Quality, Always a new problem, Shoddy Packaging"
"Don't be fooled by the smoke and mirrors VOIPO provides poor service"
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I recently switched from a previous VoIP provider where I was able to work things directly out of the box. I decided to try VOIPO from all the positive reviews on here.
My switch to VOIPO was terrible from the get go. My package took 2 weeks to arrive because "there were some problems with shipping!" When I finally got it and tried to set up I ran into some problems. It may have just been me, but It shouldn't be a hassle out of the box. I called tech support to help, and they were great.
I EVENTUALLY got it set up, but ran into intermittent problems with voice quality, dead air, and other parties having trouble hearing me. I called tech support multiple times, and my ticket would be open for days. They eventually said it was a problem with me since no one else was having problems, but if you look on their support forum everyone has problems!
Do not be fooled by the smoke and mirrors, and all the positive reviews on this site. VOIPO has great customer support, but why does one need to constantly contact customer support? Things should just work with ease as soon as you set things up.
Followup comments:  VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
3 edits | Ticket Numbers? Sorry to hear you had trouble. Do you have some ticket numbers I could review?
Dead air and not hearing/people not hearing you are generally caused by routers not allowing the audio/media connections through.
I'd like to take a look at your tickets to see what troubleshooting our staff did because that can easily be resolved with port forwarding 99% of the time so it should have been a pretty quick fix.
Typically when we determine port forwarding is needed, we provide the information or offer to use our TeamViewer (remote control) software to login and make the changes for customers.
We have had virtually no support volume this month due to things working so well. While earlier this year, there were some issues, our support forums don't show many issues at all recently with the exception of beta features.
So overall, I'd just like to take a look since there's no reason for someone to have those issues unless port forwarding wasn't setup. | |
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Review by ikunz
UPDATED: 185 days ago
member for 4.1 years, 535 visits, last login: 1 days ago
Vienna,Fairfax,VA
$16 per month (6 month contract)
about 2 days
"ok service, absolutely outstanding tech support!"
"none"
"ok VOIP service"
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My few issues related to switch from Cox to FIOS got resolved with fantastic speed, support always followed up to check if everything is in order. Porting of my number went smoothly within 10 days. No outages, no oneway audio, no dropped calls. Quality is perfect, family very happy. I hope they'll have some offer for the renewal as i joined before the initial offer, but this is by all means great service for less than $17/month. Highly recommended!
[3/13] Have to update the review unfortunately. The service is not as reliable as before with calls being forwarded to backup number for not obvious reasons even though the device is properly registered. To call home feels like gambling, you never know if it succeeds. The main reason why i liked the service - it's stability - is unfortunately gone.
On a positive side, the call quality remains extremely good.
Trying to get a call log today resulted in:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 24 bytes) in /var/www/secure.voipo.com/include/functions.php on line 124
[4/17] Month of trouble free service. No outage noticed, quality of calls excellent.
[5/27] Just to keep the review track for VOIPo running - stable service, no issues, outages etc.
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 Review by sgarrand
UPDATED: 189 days ago
member for 9.6 years, 4853 visits, last login: a few hours ago
West Brookfield,Worcester,MA
$11 per month (12 month contract)
about 5 days
"Price and customer service."
"Portal is very basic. Fanatical alpha/beta testers are scary. Extremely poor call quality."
"Very good intro price but poor call quality."
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**Update 5/24/09**
On May 5th I ported my number to Callcentric. VOIPo was very good about a refund. I understand that some people receive excellent service from VOIPo but I could not. I do get excellent quality with Callcentric so I'm glad it's not my connection or my PAP2.
**Update 4/6/09**
I just cannot seem to get good call quality from VOIPo. There is a lot of noise during calls and my callers hear their own voice echoed back at them. I've tried everything support has suggested. I switched from their GS502 to my PAP2-NA. I've tried various servers and have gone from going through Level3 to going through VOIPo. I've tried central and east servers and I've forwarded ports. I've even put the adapter in the DMZ. Other VoIP services have worked flawlessly for years but I went with VOIPo for the low price. I've learned my lesson there. I'm not sure who I'll go with in November but it'll most likely end up costing more. Ah well. Can't win 'em all.
** End of update **
I ordered service on November 11th, 2008. Received my GS502 ATA pretty quickly. I prefer to run an ATA after my router (WRT54G) with Tomato firmware but in this config the sound quality was poor. The first time I tried to hook the GS502 before my router I experienced internet connection issues on my computers. On December 1st they said they'd send a replacement adapter and they never did. I still have the e-mail. I ended up going back to "after the router" and just dealt with the poor quality. On January 20th I tried it before the router again and after a few initial hiccups it has worked well for a week. I had a 3 hour long call today that was flawless, prompting this review.
I have been using VoIP for over 6 years (Vonage, Packet8, QV, Viatalk, VoipO) and I try not to get too crazy about any one provider. One factor as a DSL Reports member that actually scares me is the ferocity of the alpha/beta testers that got free service for years. They're all long time respected members but it's truly frightening how attached they are. They will (at least one guy will) literally YELL at you if you disagree or even question this company. These types of people push me away from a service more than anything. Despite that, I still decided to try them out and have been happy so far. It's not really VoipO's problem but this is DSL Reports and they are users here so it is relevant.
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 Review by rx100
UPDATED: 196 days ago
member for 6.7 years, 1266 visits, last login: 7 days ago
Sunnyvale,Santa Clara,CA
$8 per month (12 month contract)
about 1 days
"top notch support, value for $$, completed the porting in 2 weeks"
"none so far"
"the best"
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1. Auto-provision didn't work on my ATA out of the box but after a quick email I got it up and running no problem.Even though VOIPo says no after hour/weekend support, VOIPo support responded to all my issue withing an hour. Excellent support.Hope it stays this way for ever.
2. Had issues when I connected after the router (DIR-655) but with the help of Mike (christcorp) it got resolved.(»VOIPo: ATA not registering thru DIR-655 router)
3.ATA is configured for NAT traverse with a STUN server
no issues with incoming or outgoing calls
4.Call quality is excellent
5.Number porting took about 15 days from Voicepulse. It was seamless
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